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全球企业内容管理 (ECM) 市场:分析 - 按组件、按部署、按企业规模、按最终用户、按地区、预测(到 2030 年)Enterprise Content Management (ECM) Market Forecasts to 2030 - Global Analysis By Component (Solution and Services), Deployment (On-premise and Cloud), Enterprise Size, End User and By Geography |
全球企业内容管理(ECM)市场规模预计2023年将达246亿美元,2030年将达544亿美元。
企业内容管理 (ECM) 是指组织的数位内容整个生命週期(从创建到存檔到处置)进行系统化管理。 ECM 系统透过执行文件保留策略和提供审核追踪来帮助组织遵守法规要求。
根据智慧资讯管理协会 (AIIM) 的数据,大约 52% 的组织拥有三个或更多 ECM/DM/RM 系统,约 22% 拥有五个或更多系统。
AI整合ECM的成长趋势
企业内容管理由人工智慧 (AI) 提供支持,它能够从文件中「读取」资料。由人工智慧支援的 ECM 系统可以对内容进行分类、分类和分析,并提供各种格式的资讯。此外,机器学习、影像识别、语音辨识和转录、自然语言处理(NLP)和自然语言理解(NLU)等基于人工智慧的技术正在推动人工智慧整合ECM的趋势。因此,AI整合ECM的崛起趋势已成为拉动市场需求的关键因素。
对资料安全的误解
安全性和合规性是世界各地组织最关心的问题,这些组织不愿意采用涉及处理资料或将资料从一个平台迁移到另一个平台的新解决方案。企业内容管理涉及收集资料并将其从一个管道传输到另一个管道。此外,由于缺乏对安全框架及其应用的了解,许多公司认为企业内容管理解决方案可能会导致高度抽象的资料集集中的资料洩露,导致市场地位不佳,阻碍改进。
工作流程自动化的需求
ECM 系统内的工作流程自动化透过预先定义的流程简化了内容的移动,减少了手动工作,最大限度地减少了错误并加快了任务完成速度。 ECM的工作流程自动化整合不仅提高了内容处理的速度,而且还透过确保各个相关人员之间的无缝协调来促进协作。因此,工作流程自动化的需求成为加速市场扩张的关键因素。
缺乏技术纯熟劳工
ECM 系统(包括文件管理、工作流程自动化和资讯管治)非常复杂,需要专业技能。技术纯熟劳工的缺乏导致了 ECM 解决方案的实施、客製化和维护方面的障碍,并阻碍了这些系统与不同业务环境的无缝整合。因此,企业可能会遇到延迟、成本增加以及 ECM 功能利用率不佳的情况。这些因素阻碍了市场的成长。
COVID-19 的影响
企业内容管理 (ECM) 领域受到了 COVID-19 大流行的严重影响。随着远距工作逐渐成为新常态,组织对 ECM 解决方案的需求日益增长,以有效管理和分发数位内容。疫情导致云端基础的ECM 系统普及,凸显了可访问性和团队合作的价值。此外,安全问题和合规性要求急剧上升,凸显了对确保远距工作环境中的资料隐私和法规合规性的 ECM 平台的需求。
在预测期内,服务业预计将是最大的。
由于需要专业的託管服务来确保 ECM 解决方案的顺利运行,服务业预计将占据最大份额。这些服务可协助您开发、评估和利用您的 ECM 环境,以避免因实施失败而浪费金钱和时间。此外,这些服务还为维持业务流程的有效性、促进公司扩张以及减少不必要的营运成本提供必要的帮助。
预计医疗保健领域在预测期内的复合年增长率最高。
预计医疗保健产业在预测期内将出现良好成长。医疗保健组织处理大量敏感的患者资料、复杂的工作流程和严格的监管要求。 ECM 解决方案为医疗文件和记录的安全储存、搜寻和管理提供了全面的框架,使其成为这些组织的重要工具。在医疗保健行业,ECM 系统有助于与电子健康记录(EHR) 无缝集成,使医疗保健专业人员能够快速存取关键的患者资讯。
由于先进且动态地采用新技术,亚太地区在预测期内获得了最大的市场占有率。随着该地区组织逐渐增加 IT 支出,ECM 软体解决方案的采用预计将会增加。中国、日本、澳洲和纽西兰 (ANZ) 是采用企业内容管理软体解决方案和服务的领先国家,推动了该地区的市场需求。
由于其技术力和对高效资讯管理的需求,预计北美在预测期内将实现盈利增长。严格法律规范的普及以及组织对简化工作流程和增强资料安全性的日益增长的需求正在推动 ECM 解决方案的采用。该地区拥有金融、医疗保健和法律等多元化的行业形势,每个行业都推动了对 ECM 应用的需求。
According to Stratistics MRC, the Global Enterprise Content Management (ECM) Market is accounted for $24.6 billion in 2023 and is expected to reach $54.4 billion by 2030 growing at a CAGR of 12% during the forecast period. Enterprise Content Management (ECM) refers to the systematic management of an organization's digital content throughout its lifecycle, from creation to archival or disposal. ECM systems help organizations adhere to regulatory requirements by enforcing document retention policies and providing audit trails.
According to Association for Intelligent Information Management (AIIM), around 52% of organizations have three or more than three ECM/DM/RM systems and around 22% of organizations have five or more than five systems.
Rising trend of AI-integrated ECM
Enterprise content management is enhanced by artificial intelligence (AI), which has the capacity to "read" data from a document. An AI-powered ECM system can categorize, classify, analyze content, and deliver information in various different forms. Additionally, AI-based technologies such as machine learning, image recognition, voice recognition and transcription, natural language processing (NLP), and natural language understanding (NLU) are driving the trends for AI-integrated ECM. Therefore, the rising trend of AI-integrated ECM is a significant factor propelling market demand.
Misconceptions related to data security
Security and compliance are the primary concerns of organizations across the globe, and these organizations are reluctant to adopt new solutions that involve data handling or shifting data from one platform to another. Enterprise content management involves data collection and transmission from one channel to another. Moreover, due to an inadequate understanding of security frameworks and their applications, a lot of businesses believe that enterprise content management solutions could cause data breaches in their highly abstracted data sets, which hinders them from growing their market position.
Demand for workflow automation
Workflow automation within ECM systems streamlines the movement of content through predefined processes, reducing manual intervention, minimizing errors, and accelerating task completion. ECM's integration of workflow automation not only enhances the speed of content processing but also fosters collaboration by ensuring seamless coordination among various stakeholders. Therefore, demand for workflow automation is a significant driver accelerating market expansion.
Lack of skilled workers
The complexity of ECM systems, encompassing document management, workflow automation, and information governance, necessitates a specialized skill set. This dearth of skilled workers leads to obstacles in the implementation, customization, and maintenance of ECM solutions, hindering the seamless integration of these systems into diverse business environments. Consequently, organizations may face delays, increased costs, and suboptimal utilization of ECM functionalities. These factors hamper market growth.
Covid-19 Impact
The Enterprise Content Management (ECM) sector was severely impacted by the COVID-19 pandemic. Organizations faced a growing need for ECM solutions to effectively manage and distribute digital content as remote work evolved into the new standard. Cloud-based ECM systems have become more popular as a result of the pandemic, which has highlighted the value of accessibility and teamwork. In addition, security concerns and compliance requirements surged, highlighting the need for ECM platforms to ensure data privacy and regulatory compliance in a remote work environment.
The services segment is expected to be the largest during the forecast period
The services segment is estimated to hold the largest share, due to the need for professional and managed services to ensure the smooth functioning of ECM solutions. In order to prevent spending money and time on an unsuccessful implementation, these services help with the development, evaluation, and utilization of ECM environments. Furthermore, these services offer the assistance required to maintain the effectiveness of business procedures, spur enterprise expansion, and cut down on unnecessary operating costs.
The healthcare segment is expected to have the highest CAGR during the forecast period
The healthcare segment is anticipated to have lucrative growth during the forecast period. Healthcare organizations deal with vast amounts of sensitive patient data, intricate workflows, and stringent regulatory requirements. ECM solutions become indispensable tools for these entities, providing a comprehensive framework for secure storage, retrieval, and management of healthcare documents and records. Within the healthcare landscape, ECM systems facilitate seamless integration with electronic health records (EHRs), enabling healthcare professionals to access critical patient information promptly.
Asia Pacific commanded the largest market share during the extrapolated period owing to the advanced and dynamic adoption of new technologies. The adoption of ECM software solutions is projected to increase as a result of the region's organizations gradually increasing their IT spending. China, Japan, and Australia and New Zealand (ANZ) are the leading countries in terms of the adoption of enterprise content management software solutions and services, which fuels market demand in this region.
North America is expected to witness profitable growth over the projection period, owing to the region's technological prowess and the imperative for efficient information management. The prevalence of stringent regulatory frameworks, coupled with the escalating need for organizations to streamline workflows and enhance data security, has fuelled the adoption of ECM solutions. The region is characterized by a diverse industry landscape, including finance, healthcare, and legal sectors, each driving the demand for ECM applications.
Key players in the market
Some of the key players in the Enterprise Content Management (ECM) Market include Microsoft Corporation, Oracle Corporation, Newgen Software, International Business Machines (IBM) Corporation, M-Files Corporation, Hewlett Packard Enterprise (HPE) Company, Open Text Corporation, Hyland Software Inc., Alfresco Software Inc., Adobe Systems Incorporated and Xerox Corporation.
In September 2023, Microsoft Corp. and Mercy are forging a long-term collaboration using generative AI and other digital technologies to give physicians, advance practice providers and nurses more time to care for patients and improve the patient experience.
In March 2023, Newgen Software, a key provider of low code-driven online transformation tools, announced the launch of Newgen OmniDocs Connector, an enterprise content management (ECM) solution, on its cloud market space. The initiative will enlarge the scope of demand for ECM solutions in the software industry.
In October 2022, Microsoft Corp. and Mercedes-Benz collaborate to make vehicle production more efficient, resilient and sustainable. With the new MO360 Data Platform, Mercedes-Benz is connecting its around 30 passenger car plants worldwide to the Microsoft Cloud, enhancing transparency and predictability across its digital production and supply chain.
In June 2022, Oracle announced partnership with Kyndryl, the world's largest IT infrastructure services provider, to help customers accelerate their journey to the cloud by delivering managed cloud solutions to enterprises around the world.