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市场调查报告书
商品编码
1625275

到 2030 年的客户经验管理市场预测：按组件、接触点、部署、公司规模、最终用户和地区进行的全球分析

Customer Experience Management Market Forecasts to 2030 - Global Analysis by Component, Touchpoint, Deployment Mode, Enterprise Size, End User and By Geography
出版日期: | 出版商: Stratistics Market Research Consulting | 英文 200+ Pages | 商品交期: 2-3个工作天内

价格

根据Stratistics MRC预测，2024年全球客户经验管理市场规模将达到141.8亿美元，预计2030年将达到379亿美元，预测期内复合年增长率为17.8%。

客户经验管理（CEM 或 CXM）是创建和优化品牌与客户接触的策略过程，以提高幸福感、忠诚度和拥护度。 CXM 需要了解所有接触点（包括行销、销售和支援）的客户需求、趋势和行为。透过利用技术、回馈和资料分析，公司可以提供满足消费者期望的无缝、个人化体验。 CEM 旨在推动长期盈利、提高客户维繫并建立情感联繫。为了提高品牌知名度和竞争优势，强大的 CEM 策略融合了跨职能倡议，确保客户体验的一致性并建立信任。

根据 HubSpot 研究，约 76% 的企业已投资提供多种客户服务管道。

数位管道普及

数位管道的日益普及正在改变行业，企业可以透过社交媒体、行动应用程式和网站等众多接触点与客户沟通。这项变更将促进沟通、改善客製化并提供有关消费行为的即时资讯。数位管道使企业能够更好地满足客户需求，同时提供一致且有趣的体验。将人工智慧 (AI) 和分析等最尖端科技融入 CEM 系统正在推动市场扩张和创新。

实施成本高

在客户经验管理（CEM）领域，高昂的实施成本是一个主要障碍，特别是对于中小型企业而言。在员工培训、系统整合和尖端技术方面的前期投资可能是遥不可及的。这些费用阻碍了公司使用 CEM 解决方案，并限制了他们改善客户关係和保持竞争力的能力。因此，公司可能会推迟或不购买这些关键设备，从而限制市场成长。

人工智慧和分析的进步

人工智慧和分析的进步正在彻底改变客户经验管理 (CXM) 领域，使企业能够提供客製化的即时互动。透过人工智慧主导的解决方案分析大规模消费者资料，以改善互动、自动回应和预测行为。来自进阶分析的可行见解可帮助企业增加收益、提高保留率并优化策略。随着公司越来越注重无缝体验，人工智慧和分析在改变 CXM 竞争格局方面发挥关键作用。

整合复杂度

整合挑战正在阻碍该行业，使企业难以整合来自多个管道和平台的资料。决策延迟、效率低落和消费者体验不均都是这种分散的结果。将过时的系统与现代CEM 解决方案整合所需的时间和资源使公司无法充分利用复杂的分析和客製化的客户互动策略的承诺，使他们无法充分利用复杂的分析和客製化的客户互动策略的承诺。

COVID-19 的影响：

COVID-19 的爆发加速了客户经验管理 (CEM) 解决方案的采用，因为公司优先考虑数位化参与以应对不断变化的消费行为。远端互动、个人化沟通和高效解决问题已变得至关重要，推动了对人工智慧工具和全通路平台的需求。医疗保健、电子商务和金融服务等行业严重依赖 CEM 来在混乱和不断变化的期望中保持客户忠诚度。

预计医疗保健产业将是预测期内最大的产业。

由于对个人化服务、无缝通讯和高效问题解决的需求不断增长，促使医疗保健提供者采用先进的 CEM 解决方案，预计医疗保健产业将在预测期内实现最高成长。人工智慧、远端医疗和 CRM 系统等技术可以增强病人参与、简化业务并提高满意度。日益激烈的竞争、监管要求以及对患者保留的关注进一步推动了 CEM 的采用，将医疗保健定位为市场成长和创新的关键贡献者。

预计行动应用领域在预测期内复合年增长率最高

行动应用程式产业预计在预测期内将出现最高的复合年增长率，因为它提供无缝通讯管道、即时支援以及基于用户行为的客製化建议。推播通知、应用程式内回馈和人工智慧主导分析等功能使企业能够主动回应客户需求并提高满意度。行动应用程式还可以透过奖励计划和简化的体验来培养忠诚度并确保便利性和参与度。随着行动装置使用量的增加，这些应用程式在提高客户维繫方面发挥着至关重要的作用。

占比最大的地区：

由于人工智慧和分析的普及以及先进的数位基础设施的到位，预计北美将在预测期内占据最大的市场占有率。公司使用 CEM 来提高客户忠诚度、增强客製化能力并获得竞争优势。全通路互动需求的不断增长以及行动和电子商务平台的激增推动了市场扩张。此外，优先考虑消费者权利和资料保护的法规确保了先进的解决方案能够培养各种企业的忠诚度和信任。

复合年增长率最高的地区：

由于快速的数位转型、智慧型手机普及率的提高以及消费者对个人化体验的期望不断提高，预计亚太地区在预测期内的复合年增长率最高。公司正在利用 CEM 解决方案来提高中国、印度和东南亚等竞争激烈的市场中的客户满意度和忠诚度。电子商务、社群媒体和高级分析的兴起进一步加速了 CEM 的采用。此外，该地区多元化的文化和经济动态鼓励企业投资在地化资料主导策略，推动 CEM 市场的显着成长。

免费客製化服务：

订阅此报告的客户可以存取以下免费自订选项之一：

  • 公司简介
    • 其他市场公司的综合分析（最多 3 家公司）
    • 主要企业SWOT分析（最多3家企业）
  • 区域分割
    • 根据客户兴趣对主要国家的市场估计、预测和复合年增长率（註：基于可行性检查）
  • 竞争标基准化分析
    • 根据产品系列、地理分布和策略联盟对主要企业基准化分析

目录

第一章执行摘要

第二章 前言

  • 概述
  • 相关利益者
  • 调查范围
  • 调查方法
    • 资料探勘
    • 资料分析
    • 资料检验
    • 研究途径
  • 研究资讯来源
    • 主要研究资讯来源
    • 二次研究资讯来源
    • 先决条件

第三章市场趋势分析

  • 促进因素
  • 抑制因素
  • 机会
  • 威胁
  • 最终用户分析
  • 新兴市场
  • COVID-19 的影响

第4章波特五力分析

  • 供应商的议价能力
  • 买方议价能力
  • 替代品的威胁
  • 新进入者的威胁
  • 竞争公司之间的敌对关係

第五章全球客户经验管理市场：按组成部分

  • 解决方案
    • 客户分析
    • 回馈管理
    • 客户参与平台
    • CRM系统（客户关係管理）
    • 全通路解决方案
    • 劳动力优化
  • 服务
    • 专业服务
    • 託管服务

第六章全球客户经验管理市场：按接触点

  • 网路
  • 行动应用程式
  • 社群媒体平台
  • 客服中心
  • 电子邮件
  • 店内/线下接触点
  • 虚拟助理/聊天机器人

第七章全球客户经验管理市场：依部署

  • 本地
  • 云端基础

第八章全球客户经验管理市场：依公司规模

  • 小型企业
  • 大公司

第九章全球客户经验管理市场：依最终使用者分类

  • 零售与电子商务
  • 银行、金融服务和保险 (BFSI)
  • 卫生保健
  • 资讯科技和通讯
  • 旅游/酒店业
  • 媒体和娱乐
  • 製造业
  • 政府和公共部门
  • 能源/公共产业
  • 教育
  • 其他最终用户

第10章全球客户经验管理市场：按地区

  • 北美洲
    • 美国
    • 加拿大
    • 墨西哥
  • 欧洲
    • 德国
    • 英国
    • 义大利
    • 法国
    • 西班牙
    • 其他欧洲国家
  • 亚太地区
    • 日本
    • 中国
    • 印度
    • 澳洲
    • 纽西兰
    • 韩国
    • 其他亚太地区
  • 南美洲
    • 阿根廷
    • 巴西
    • 智利
    • 南美洲其他地区
  • 中东/非洲
    • 沙乌地阿拉伯
    • 阿拉伯聯合大公国
    • 卡达
    • 南非
    • 其他中东和非洲

第十一章 主要进展

  • 合约、伙伴关係、合作和合资企业
  • 收购和合併
  • 新产品发布
  • 业务拓展
  • 其他关键策略

第十二章 公司概况

  • Adobe Inc.
  • Avaya Inc.
  • Clarabridge
  • Freshworks Inc.
  • Genesys
  • International Business Machines Corp.
  • Medallia Inc.
  • Miraway
  • Open Text Corp.
  • Oracle Corporation
  • Qualtrics
  • SAP SE
  • SAS Institute Inc.
  • Service Management Group（SMG）
  • Tech Mahindra Ltd.
  • Verint
  • Zendesk
Product Code: SMRC28230

According to Stratistics MRC, the Global Customer Experience Management Market is accounted for $14.18 billion in 2024 and is expected to reach $37.90 billion by 2030 growing at a CAGR of 17.8% during the forecast period. Customer Experience Management (CEM or CXM) is the strategic process of creating and optimizing each customer encounter with a brand in order to increase happiness, loyalty, and advocacy. It entails comprehending the requirements, inclinations, and actions of customers across all touchpoints, such as marketing, sales, and support. Businesses may provide seamless, individualized experiences that meet consumer expectations by utilizing technology, feedback, and data analytics. CEM seeks to foster long-term profitability, enhance client retention, and establish emotional bonds. In order to improve brand perception and competitive advantage, a strong CEM strategy incorporates cross-departmental initiatives, guaranteeing consistency and building trust throughout the customer experience.

According to a HubSpot survey, around 76% of businesses are investing more in offering multiple channels for customer service.

Market Dynamics:

Driver:

Growing Adoption of Digital Channels

The increasing use of digital channels is transforming the industry by allowing firms to communicate with customers via numerous touchpoints such as social media, mobile applications, and websites. This change facilitates communication, improves customisation, and offers real-time information about consumer behavior. Digital channels enable businesses to better meet client demands while providing consistent and interesting experiences. The incorporation of cutting-edge technology like artificial intelligence (AI) and analytics into CEM systems is propelling market expansion and innovation.

Restraint:

High Implementation Costs

High implementation costs are a key barrier in the Customer Experience Management (CEM) sector, particularly for small and medium-sized businesses (SMEs). Employee training, system integration, and the initial investment in cutting-edge technology might be unaffordable. These expenses can discourage companies from using CEM solutions, which would limit their capacity to improve client relations and maintain their competitiveness. As a result, businesses could put off or refrain from purchasing these crucial instruments, thus it limits market growth.

Opportunity:

Advancements in AI and Analytics

AI and analytics advancements are transforming the Customer Experience Management (CXM) sector, allowing organizations to provide tailored, real-time interactions. Large-scale consumer data is analyzed by AI-driven solutions to improve interaction, automate answers, and forecast behavior. Actionable insights from advanced analytics help businesses increase revenue, enhance retention, and optimize strategy. AI and analytics are playing a key role in changing the competitive landscape of CXM as companies place a higher priority on seamless experiences.

Threat:

Integration Complexities

Integration challenges impede the sector by making it difficult for firms to consolidate data from several channels and platforms. Decision-making delays, inefficiencies, and uneven consumer experiences are the results of this fragmentation. Businesses are unable to fully utilize the promise of sophisticated analytics and customized customer interaction strategies due to the time and resource commitment required to integrate outdated systems with contemporary CEM solutions, which hinders the growth of the market.

Covid-19 Impact:

The COVID-19 pandemic accelerated the adoption of Customer Experience Management (CEM) solutions as businesses prioritized digital engagement to address changing consumer behaviors. Remote interactions, personalized communication, and efficient issue resolution became critical, driving demand for AI-powered tools and omnichannel platforms. Industries like healthcare, e-commerce, and financial services heavily relied on CEM to maintain customer loyalty amid disruptions and shifting expectations.

The healthcare segment is expected to be the largest during the forecast period

The healthcare segment is expected to be the largest during the forecast period due to increasing demand for personalized services, seamless communication, and efficient problem resolution has prompted healthcare providers to adopt advanced CEM solutions. Technologies like AI, telehealth, and CRM systems enhance patient engagement, streamline operations, and improve satisfaction. Rising competition, regulatory mandates, and focus on patient retention further boost CEM adoption, positioning healthcare as a critical contributor to the market's growth and innovation.

The mobile applications segment is expected to have the highest CAGR during the forecast period

The mobile applications segment is expected to have the highest CAGR during the forecast period as they provide seamless communication channels, instant access to support, and tailored recommendations based on user behavior. With features like push notifications, in-app feedback, and AI-driven analytics, businesses can proactively address customer needs and improve satisfaction. Mobile apps also foster loyalty through rewards programs and streamlined experiences, ensuring convenience and engagement. As mobile usage grows, these applications are pivotal in driving customer retention.

Region with largest share:

North America is projected to hold the largest market share during the forecast period because of the widespread use of AI and analytics, as well as sophisticated digital infrastructure. Companies use CEM to improve client loyalty, promote customization, and obtain a competitive edge. Market expansion is fueled by the growing need for omnichannel interaction as well as the spread of mobile and e-commerce platforms. Furthermore, regulations that prioritize consumer rights and data protection guarantee advanced solutions that promote loyalty and trust across a range of businesses.

Region with highest CAGR:

Asia Pacific is projected to witness the highest CAGR over the forecast period due to rapid digital transformation, increasing smartphone penetration, and growing consumer expectations for personalized experiences. Businesses are leveraging CEM solutions to enhance customer satisfaction and loyalty in competitive markets like China, India, and Southeast Asia. The rise of e-commerce, social media, and advanced analytics further accelerates CEM adoption. Additionally, the region's diverse cultural and economic dynamics push companies to invest in localized, data-driven strategies, fostering significant growth in the CEM market.

Key players in the market

Some of the key players in Customer Experience Management market include Adobe Inc., Avaya Inc., Clarabridge, Freshworks Inc., Genesys, International Business Machines Corp., Medallia Inc., Miraway, Open Text Corp., Oracle Corporation, Qualtrics, SAP SE, SAS Institute Inc., Service Management Group (SMG), Tech Mahindra Ltd., Verint and Zendesk.

Key Developments:

In December 2024, Pearl Academy has collaborated with Tech Mahindra to launch the Makers Lab, will serve as an innovation hub focused on advancing Generative AI (GenAI), the Metaverse, and Gaming. It marks a significant milestone in the convergence of creative education and cutting-edge technology.

In November 2024, Tech Mahindra has signed a multi-year Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to develop an Autonomous Networks Operations Platform (ANOP) designed for Communication Service Providers (CSPs) and enterprise customers.

In November 2024, Tech Mahindra announced the launch of TechM agentX-a comprehensive suite of GenAI-powered solutions designed to drive intelligent automation and enhance efficiency for enterprises globally.

Components Covered:

  • Solutions
  • Services

Touchpoints Covered:

  • Web
  • Mobile Applications
  • Social Media Platforms
  • Contact Centers
  • Email
  • In-Store / Offline Touchpoints
  • Virtual Assistants / Chatbots

Deployment Modes Covered:

  • On-Premises
  • Cloud-Based

Enterprise Sizes Covered:

  • Small & Medium-Sized Enterprises (SMEs)
  • Large Enterprises

End Users Covered:

  • Retail & eCommerce
  • Banking, Financial Services, and Insurance (BFSI)
  • Healthcare
  • IT & Telecommunications
  • Travel & Hospitality
  • Media & Entertainment
  • Manufacturing
  • Government & Public Sector
  • Energy & Utilities
  • Education
  • Other End Users

Regions Covered:

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • Italy
    • France
    • Spain
    • Rest of Europe
  • Asia Pacific
    • Japan
    • China
    • India
    • Australia
    • New Zealand
    • South Korea
    • Rest of Asia Pacific
  • South America
    • Argentina
    • Brazil
    • Chile
    • Rest of South America
  • Middle East & Africa
    • Saudi Arabia
    • UAE
    • Qatar
    • South Africa
    • Rest of Middle East & Africa

What our report offers:

  • Market share assessments for the regional and country-level segments
  • Strategic recommendations for the new entrants
  • Covers Market data for the years 2022, 2023, 2024, 2026, and 2030
  • Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
  • Strategic recommendations in key business segments based on the market estimations
  • Competitive landscaping mapping the key common trends
  • Company profiling with detailed strategies, financials, and recent developments
  • Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

  • Company Profiling
    • Comprehensive profiling of additional market players (up to 3)
    • SWOT Analysis of key players (up to 3)
  • Regional Segmentation
    • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
  • Competitive Benchmarking
    • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

  • 2.1 Abstract
  • 2.2 Stake Holders
  • 2.3 Research Scope
  • 2.4 Research Methodology
    • 2.4.1 Data Mining
    • 2.4.2 Data Analysis
    • 2.4.3 Data Validation
    • 2.4.4 Research Approach
  • 2.5 Research Sources
    • 2.5.1 Primary Research Sources
    • 2.5.2 Secondary Research Sources
    • 2.5.3 Assumptions

3 Market Trend Analysis

  • 3.1 Introduction
  • 3.2 Drivers
  • 3.3 Restraints
  • 3.4 Opportunities
  • 3.5 Threats
  • 3.6 End User Analysis
  • 3.7 Emerging Markets
  • 3.8 Impact of Covid-19

4 Porters Five Force Analysis

  • 4.1 Bargaining power of suppliers
  • 4.2 Bargaining power of buyers
  • 4.3 Threat of substitutes
  • 4.4 Threat of new entrants
  • 4.5 Competitive rivalry

5 Global Customer Experience Management Market, By Component

  • 5.1 Introduction
  • 5.2 Solutions
    • 5.2.1 Customer Analytics
    • 5.2.2 Feedback Management
    • 5.2.3 Customer Engagement Platforms
    • 5.2.4 CRM Systems (Customer Relationship Management)
    • 5.2.5 Omnichannel Solutions
    • 5.2.6 Workforce Optimization
  • 5.3 Services
    • 5.3.1 Professional Services
    • 5.3.2 Managed Services

6 Global Customer Experience Management Market, By Touchpoint

  • 6.1 Introduction
  • 6.2 Web
  • 6.3 Mobile Applications
  • 6.4 Social Media Platforms
  • 6.5 Contact Centers
  • 6.6 Email
  • 6.7 In-Store / Offline Touchpoints
  • 6.8 Virtual Assistants / Chatbots

7 Global Customer Experience Management Market, By Deployment Mode

  • 7.1 Introduction
  • 7.2 On-Premises
  • 7.3 Cloud-Based

8 Global Customer Experience Management Market, By Enterprise Size

  • 8.1 Introduction
  • 8.2 Small & Medium-Sized Enterprises (SMEs)
  • 8.3 Large Enterprises

9 Global Customer Experience Management Market, By End User

  • 9.1 Introduction
  • 9.2 Retail & eCommerce
  • 9.3 Banking, Financial Services, and Insurance (BFSI)
  • 9.4 Healthcare
  • 9.5 IT & Telecommunications
  • 9.6 Travel & Hospitality
  • 9.7 Media & Entertainment
  • 9.8 Manufacturing
  • 9.9 Government & Public Sector
  • 9.10 Energy & Utilities
  • 9.11 Education
  • 9.12 Other End Users

10 Global Customer Experience Management Market, By Geography

  • 10.1 Introduction
  • 10.2 North America
    • 10.2.1 US
    • 10.2.2 Canada
    • 10.2.3 Mexico
  • 10.3 Europe
    • 10.3.1 Germany
    • 10.3.2 UK
    • 10.3.3 Italy
    • 10.3.4 France
    • 10.3.5 Spain
    • 10.3.6 Rest of Europe
  • 10.4 Asia Pacific
    • 10.4.1 Japan
    • 10.4.2 China
    • 10.4.3 India
    • 10.4.4 Australia
    • 10.4.5 New Zealand
    • 10.4.6 South Korea
    • 10.4.7 Rest of Asia Pacific
  • 10.5 South America
    • 10.5.1 Argentina
    • 10.5.2 Brazil
    • 10.5.3 Chile
    • 10.5.4 Rest of South America
  • 10.6 Middle East & Africa
    • 10.6.1 Saudi Arabia
    • 10.6.2 UAE
    • 10.6.3 Qatar
    • 10.6.4 South Africa
    • 10.6.5 Rest of Middle East & Africa

11 Key Developments

  • 11.1 Agreements, Partnerships, Collaborations and Joint Ventures
  • 11.2 Acquisitions & Mergers
  • 11.3 New Product Launch
  • 11.4 Expansions
  • 11.5 Other Key Strategies

12 Company Profiling

  • 12.1 Adobe Inc.
  • 12.2 Avaya Inc.
  • 12.3 Clarabridge
  • 12.4 Freshworks Inc.
  • 12.5 Genesys
  • 12.6 International Business Machines Corp.
  • 12.7 Medallia Inc.
  • 12.8 Miraway
  • 12.9 Open Text Corp.
  • 12.10 Oracle Corporation
  • 12.11 Qualtrics
  • 12.12 SAP SE
  • 12.13 SAS Institute Inc.
  • 12.14 Service Management Group (SMG)
  • 12.15 Tech Mahindra Ltd.
  • 12.16 Verint
  • 12.17 Zendesk

List of Tables

  • Table 1 Global Customer Experience Management Market Outlook, By Region (2022-2030) ($MN)
  • Table 2 Global Customer Experience Management Market Outlook, By Component (2022-2030) ($MN)
  • Table 3 Global Customer Experience Management Market Outlook, By Solutions (2022-2030) ($MN)
  • Table 4 Global Customer Experience Management Market Outlook, By Customer Analytics (2022-2030) ($MN)
  • Table 5 Global Customer Experience Management Market Outlook, By Feedback Management (2022-2030) ($MN)
  • Table 6 Global Customer Experience Management Market Outlook, By Customer Engagement Platforms (2022-2030) ($MN)
  • Table 7 Global Customer Experience Management Market Outlook, By CRM Systems (Customer Relationship Management) (2022-2030) ($MN)
  • Table 8 Global Customer Experience Management Market Outlook, By Omnichannel Solutions (2022-2030) ($MN)
  • Table 9 Global Customer Experience Management Market Outlook, By Workforce Optimization (2022-2030) ($MN)
  • Table 10 Global Customer Experience Management Market Outlook, By Services (2022-2030) ($MN)
  • Table 11 Global Customer Experience Management Market Outlook, By Professional Services (2022-2030) ($MN)
  • Table 12 Global Customer Experience Management Market Outlook, By Managed Services (2022-2030) ($MN)
  • Table 13 Global Customer Experience Management Market Outlook, By Touchpoint (2022-2030) ($MN)
  • Table 14 Global Customer Experience Management Market Outlook, By Web (2022-2030) ($MN)
  • Table 15 Global Customer Experience Management Market Outlook, By Mobile Applications (2022-2030) ($MN)
  • Table 16 Global Customer Experience Management Market Outlook, By Social Media Platforms (2022-2030) ($MN)
  • Table 17 Global Customer Experience Management Market Outlook, By Contact Centers (2022-2030) ($MN)
  • Table 18 Global Customer Experience Management Market Outlook, By Email (2022-2030) ($MN)
  • Table 19 Global Customer Experience Management Market Outlook, By In-Store / Offline Touchpoints (2022-2030) ($MN)
  • Table 20 Global Customer Experience Management Market Outlook, By Virtual Assistants / Chatbots (2022-2030) ($MN)
  • Table 21 Global Customer Experience Management Market Outlook, By Deployment Mode (2022-2030) ($MN)
  • Table 22 Global Customer Experience Management Market Outlook, By On-Premises (2022-2030) ($MN)
  • Table 23 Global Customer Experience Management Market Outlook, By Cloud-Based (2022-2030) ($MN)
  • Table 24 Global Customer Experience Management Market Outlook, By Enterprise Size (2022-2030) ($MN)
  • Table 25 Global Customer Experience Management Market Outlook, By Small & Medium-Sized Enterprises (SMEs) (2022-2030) ($MN)
  • Table 26 Global Customer Experience Management Market Outlook, By Large Enterprises (2022-2030) ($MN)
  • Table 27 Global Customer Experience Management Market Outlook, By End User (2022-2030) ($MN)
  • Table 28 Global Customer Experience Management Market Outlook, By Retail & eCommerce (2022-2030) ($MN)
  • Table 29 Global Customer Experience Management Market Outlook, By Banking, Financial Services, and Insurance (BFSI) (2022-2030) ($MN)
  • Table 30 Global Customer Experience Management Market Outlook, By Healthcare (2022-2030) ($MN)
  • Table 31 Global Customer Experience Management Market Outlook, By IT & Telecommunications (2022-2030) ($MN)
  • Table 32 Global Customer Experience Management Market Outlook, By Travel & Hospitality (2022-2030) ($MN)
  • Table 33 Global Customer Experience Management Market Outlook, By Media & Entertainment (2022-2030) ($MN)
  • Table 34 Global Customer Experience Management Market Outlook, By Manufacturing (2022-2030) ($MN)
  • Table 35 Global Customer Experience Management Market Outlook, By Government & Public Sector (2022-2030) ($MN)
  • Table 36 Global Customer Experience Management Market Outlook, By Energy & Utilities (2022-2030) ($MN)
  • Table 37 Global Customer Experience Management Market Outlook, By Education (2022-2030) ($MN)
  • Table 38 Global Customer Experience Management Market Outlook, By Other End Users (2022-2030) ($MN)

Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.