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市场调查报告书
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全球机场互动亭市场:2032 年预测 - 按组件、应用、最终用户和地区分析Airport Interactive Kiosk Market Forecasts to 2032 - Global Analysis By Component, Application, End User and By Geography |
根据 Stratistics MRC 的数据,全球机场互动亭市场预计在 2025 年达到 26.2 亿美元,到 2032 年将达到 53.8 亿美元,预测期内的复合年增长率为 10.8%。
互动式机场自助服务终端是数位自助服务站,可将旅客连接到机场的各种服务,从而减少等待时间并提升便利性。这些自助服务终端配备触控萤幕介面,方便旅客查看航班详情、列印登机证、标记行李,以及查找餐厅、商店和交通选项的资讯。许多最新的自助服务终端透过整合非接触式支付方式、生物识别和多种语言,简化了旅行体验。此外,互动式机场自助服务终端可加快报到和登机流程,透过提供快速且方便的所需服务,减少交通拥堵并改善客流。
根据国际航空运输协会(IATA)的数据,过去三年来,全球提供自助报到亭的机场数量迅速增长,从最初的 10 个增加到 85 个。 IATA 也强调,40% 的自助报到采用率可为航空业每年节省 10 亿美元。
旅客数量增加和机场拥堵
收入成长、交通便利性以及廉价航空公司的蓬勃发展,都推动着国际航空旅行的稳定成长。旅客数量的增长导致机场办理登机手续、安检和登机时排起了长队。透过自动化报到、行李标籤和登机证列印,互动式机场自助报到亭可加快业务处理速度,从而缓解这些挑战。透过在不增加员工的情况下管理大量旅客,机场可以在尖峰时段维持服务品质。此外,自助报到亭还能减少瓶颈,提高吞吐量,确保旅客在商业区停留更长时间,减少排队等候时间。
安装和维护成本高
购买、安装以及将系统整合到机场基础设施的高昂初始成本是自助服务终端普及的主要阻碍因素。这些费用对于小型机场和预算紧张的开发中国家的机场来说尤其沉重。维护、维修和软体升级等经常性成本进一步加剧了财政资源的压力。此外,部署自助服务终端是一个复杂的决策,即使是资金充足的机场也必须谨慎地根据其他紧迫的优先事项合理分配预算。这些日益增长的成本压力阻碍了自助服务解决方案的市场成长和广泛普及。
生物识别功能的开发
机场自助报到亭中生物辨识技术的使用,源自于人们对安全有效的乘客身分验证日益增长的关注。指纹、虹膜扫描和脸部认证均可显着加快处理速度,同时提升安全性。这些系统支援自动边境管制和生物识别登机口等项目,并符合法律要求。随着政府和航空公司的采用,具备生物辨识身分验证功能的自助报到亭有望成为一项宝贵的资产。由于无需重复出示纸本证件,这项技术的扩展也提升了乘客满意度。无摩擦、非接触式出行体验的趋势,使得支持生物辨识的自助报到亭成为技术创新和市场拓展的一条充满希望的途径。
市场竞争加剧,价格压力加大
由于区域和国际参与者数量的不断增加,机场自助服务终端市场竞争日益激烈。竞争虽然推动了创新,但也导致了激进的定价策略,从而降低了供应商的利润率。机场可能会选择较便宜的方案来节省成本,即使这些方案功能较少或长期可靠性较差。这种价格主导的采购环境使得高端解决方案供应商难以维持更高的价格,尤其是在消费者预算紧张的新兴市场。自助行李托运系统和行动报到等替代技术有时可能会完全取代自助服务终端,从而加剧竞争,并危及对这些实体服务点的长期需求。
新冠疫情对机场互动式自助服务终端市场产生了两方面的影响。首先,国际旅行限制、客流量减少以及机场预算削减导致安装速度大幅放缓。由于机场优先考虑基本业务和卫生程序,许多现代化计划被推迟或取消。然而,这场危机也增加了对非接触式和自助服务技术的需求,使得互动式自助服务终端如今对于安全的旅客处理至关重要。行动整合、生物识别和非接触式报到等功能已普及,有助于减少面对面的互动和等待时间。此外,随着疫情后经济的復苏,机场正在将自助服务终端作为其提高清洁度、效率和旅客信心策略的关键要素。
预计硬体部分将成为预测期内最大的部分
预计硬体部分将在预测期内占据最大的市场占有率,因为触控萤幕、印表机、扫描器、生物识别设备和坚固机壳等实体自助服务终端组件至关重要。这些组件对于自助服务终端的运作至关重要,并且需要大量的初始投资,这进一步巩固了硬体部分在市场上的主导地位。机场不断升级这些设备以适应非接触式操作、高解析度介面和先进的生物识别,进一步刺激了对硬体的需求。虽然软体和服务对于促进功能和整合至关重要,但硬体的效能和可靠性最终决定了自助服务终端的有效性。
自动护照检查(APC)部门预计在预测期内实现最高复合年增长率
自动护照检查 (APC) 领域预计将在预测期内实现最高成长率。 APC 自助报到亭可透过生物识别和电子护照扫描实现自助办理入境手续,从而减少等待时间,提高边境检查站的安全性,并加快国际旅客抵达速度。由于跨境旅行的增加以及对安全且有效率的旅客办理的日益重视,APC 的采用率正在不断提高。此外,随着机场投资这些系统以应对日益增长的客流量、提高吞吐量并遵守严格的入境法规,APC 自助报到亭已成为现代旅行基础设施中的关键接触点。
由于北美率先采用自助服务技术、客流量高且航空基础设施先进,预计将在预测期内占据最大市场占有率。美国和加拿大的主要机场一直在率先采用生物辨识报到、自动护照检查 (APC) 和共享自助服务 (CUSS) 亭等技术,以提高工作效率并提升旅客便利性。美国海关和边境边防安全局实施的 APC 项目等政府支持计划进一步加速了自助服务亭的采用。此外,该地区领先的自助服务亭製造商和技术供应商正在确保持续的技术创新和整合,进一步巩固北美在全球市场的主导地位。
预计亚太地区在预测期内的复合年增长率最高,这得益于航空客运量的成长、机场基础设施的快速发展以及智慧机场计划投资的增加。为了有效管理不断增长的客流量,中国、印度和东南亚国家等新兴经济体正在使用最先进的自助服务亭升级其航站楼。这一发展受到政府主导的航空发展计划、中等收入人口的增长以及廉价航空公司的扩张的推动。此外,亚太地区的机场也越来越多地采用生物识别、多语言支援和行动自助服务亭服务,以满足多样化的乘客需求,使互动式自助服务亭成为目前成长最快的市场。
According to Stratistics MRC, the Global Airport Interactive Kiosk Market is accounted for $2.62 billion in 2025 and is expected to reach $5.38 billion by 2032 growing at a CAGR of 10.8% during the forecast period. An airport interactive kiosk is a digital self-service station that helps travelers with a variety of airport services, cutting down on wait times and increasing convenience. These kiosks, which have a touchscreen interface, let passengers check flight details, print boarding passes, tag their luggage, look up information about restaurants, shops, and transportation options, and more. Many contemporary kiosks streamline the travel experience by integrating contactless payment methods, biometric verification, and multiple languages. Moreover, airport interactive kiosks facilitate a smoother check-in and boarding process, reduce traffic, and enhance passenger flow by providing rapid and easy access to necessary services.
According to the International Air Transport Association (IATA), the number of airports offering self-check-in kiosks has surged from just 10 to 85 over the past three years, underscoring rapid global adoption. The IATA also highlights that a 40% penetration of self-service check-in could save the industry US $1 billion per year.
Growing passenger volume and airport overcrowding
Rising incomes, improved connectivity, and the growth of low-cost carriers are all contributing to the steady increase in international air travel. There are lengthy lines for check-in, security, and boarding at airports as a result of this increase in travelers. Through automated check-in, baggage tagging, and boarding pass printing, airport interactive kiosks facilitate quicker passenger processing, which helps to lessen these difficulties. Their capacity to manage large passenger volumes without correspondingly raising staffing levels aids airports in preserving service quality during peak hours. Additionally, kiosks lower bottlenecks, increase operational throughput, and guarantee that travelers spend more time in commercial areas and less time in lines, all of which increase airport profits.
High costs of implementation and maintenance
The high initial cost of purchasing, setting up, and integrating systems into airport infrastructure is a significant deterrent to kiosk adoption. For smaller airports or those in developing nations with tighter budgets, these expenses are particularly prohibitive. Financial resources are further taxed by recurring costs like upkeep, repairs, and software upgrades. Furthermore, the deployment of kiosks is a complicated decision that requires careful justification of budget allocation against other urgent priorities, even for well-funded airports. The market's growth and the broad use of self-service solutions are slowed by these mounting cost pressures.
Development of biometric features
The use of biometric technologies in airport kiosks is being driven by the increased focus on safe and effective passenger verification. Fingerprint authentication, iris scanning, and facial recognition can all greatly speed up processing while improving security. These systems support programs like automated border control and biometric boarding gates and adhere to legal requirements. Kiosks with biometric identification features will become extremely valuable assets as governments and airlines adopt them. By removing the need to repeatedly present physical documents, this expansion also increases passenger satisfaction. The trend toward frictionless and contactless travel experiences makes biometric-enabled kiosks a promising avenue for innovation and market expansion.
Strong competition in the market and price pressures
There is intense competition in the airport kiosk market due to the increasing number of regional and international players. Although competition fosters innovation, it also results in aggressive pricing tactics that can reduce vendors' profit margins. Airports may choose less expensive options in an effort to save money, even if they provide fewer features or are less reliable over the long run. It is difficult for premium solution providers to defend higher prices in this price-driven procurement environment, especially in emerging markets where consumers are on a tight budget. Alternative technologies, such as self-service bag-drop systems and mobile check-in, can occasionally completely replace kiosks, increasing competition and jeopardizing the long-term demand for these physical service points.
The COVID-19 pandemic affected the airport interactive kiosk market in two ways. First, it caused a significant slowdown in installations because of restrictions on international travel, lower passenger volumes, and airport budget cuts. As airports gave priority to vital operations and health procedures, many modernization projects were delayed or cancelled. Interactive kiosks are now essential for secure passenger processing, though, as the crisis also increased demand for contactless and self-service technologies. Features like mobile integration, biometric authentication, and touchless check-in became more popular and helped cut down on in-person interactions and wait times. Moreover, airports are using kiosks as a key component of their strategies for cleanliness, efficiency, and passenger confidence as a result of the post-pandemic recovery.
The hardware segment is expected to be the largest during the forecast period
The hardware segment is expected to account for the largest market share during the forecast period because physical kiosk components like touchscreens, printers, scanners, biometric devices, and sturdy enclosures are essential. These elements are essential to kiosk operation and demand a large initial outlay of funds, which propels the hardware segment's dominance in the market. The demand for hardware is further increased by airports' constant upgrades of these units to accommodate contactless operations, high-resolution interfaces, and sophisticated biometric authentication. While software and services are essential for promoting functionality and integration, hardware's performance and dependability ultimately determine kiosk effectiveness.
The automated passport control (APC) segment is expected to have the highest CAGR during the forecast period
Over the forecast period, the automated passport control (APC) segment is predicted to witness the highest growth rate. APC kiosks reduce wait times and improve security at border control points by allowing visitors to self-process immigration using biometric verification and e-passport scanning, which expedites international arrivals. APC deployments are growing as a result of the rise in cross-border travel and the growing focus on safe but effective passenger processing. Additionally, APC kiosks are positioned as crucial touchpoints in updated travel infrastructure as airports invest in these systems to handle growing passenger volumes, enhance throughput, and adhere to tighter immigration regulations.
During the forecast period, the North American region is expected to hold the largest market share, driven by its early adoption of self-service technologies, high passenger volumes, and sophisticated aviation infrastructure. In an effort to increase productivity and enhance the traveler experience, major airports in the United States and Canada have led the way in implementing technologies like biometric check-in, Automated Passport Control (APC), and Common-Use Self-Service (CUSS) kiosks. Adoption has been further accelerated by supportive government programs, such as the APC program run by U.S. Customs and Border Protection. Furthermore, the region's top kiosk producers and tech suppliers guarantee ongoing innovation and integration, enhancing North America's commanding position in the world market.
Over the forecast period, the Asia Pacific region is anticipated to exhibit the highest CAGR, driven by rising air traveler traffic, quick airport infrastructure development, and growing investments in smart airport projects. In order to effectively manage increasing passenger volumes, emerging economies like China, India, and Southeast Asian countries are updating terminals with cutting-edge self-service kiosks. Adoption is being accelerated by government-sponsored aviation development initiatives, growing middle-class incomes, and the expansion of low-cost carriers. Moreover, Asia-Pacific is now the fastest-growing market for interactive kiosk deployments as a result of the region's airports progressively incorporating biometric verification, multilingual support, and mobile-linked kiosk services to accommodate a variety of passenger needs.
Key players in the market
Some of the key players in Airport Interactive Kiosk Market include Zebra Technologies Corp, IBM Corporation, Diebold Nixdorf, Embross Group, Collins Aerospace, Fujitsu Limited, Olea Kiosks Inc., KIOSK Information Systems Inc., NCR Corporation, IER Inc, Siemens AG, GRG Banking Inc, SITA, Panasonic, Samsung and Toshiba Tec Corporation.
In August 2025, Zebra Technologies Corporation announced it has entered into a definitive agreement to acquire Elo Touch Solutions, Inc., an innovator of solutions that engage customers, enhance self-service, and accelerate automation across retail, hospitality, quick service restaurants (QSR), healthcare, and industrial markets for $1.3 billion in cash.
In April 2025, IBM and Tokyo Electron (TEL) announced an extension of their agreement for the joint research and development of advanced semiconductor technologies. The new 5-year agreement will focus on the continued advancement of technology for next-generation semiconductor nodes and architectures to power the age of generative AI.
In April 2025, Fujitsu Limited and Isuzu Motors Limited announced the signing of a partnership agreement to strengthen the development of competitive software-defined vehicles (SDVs) for commercial mobility. Through this partnership, Isuzu and Fujitsu aim to solve issues in the logistics industry such as improving efficiency and achieving carbon neutrality.