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市场调查报告书
商品编码
1925026
智慧城市配送中心市场预测至2032年:按位置类型、基础设施类型、经营模式、技术、应用和区域分類的全球分析Smart Urban Pickup & Drop-Off Points Market Forecasts to 2032 - Global Analysis By Location Type, Infrastructure Type, Business Model, Technology, Application and By Geography |
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根据 Stratistics MRC 的研究,预计到 2025 年,全球智慧城市配送中心市场规模将达到 63 亿美元,到 2032 年将达到 168 亿美元,预测期内复合年增长率为 15%。
智慧城市配送中心是策略性地分布于城市中的数位化空间,旨在实现高效、非接触式的货物和乘客转运。这些配送中心整合了物联网感测器、基于人工智慧的交通管理系统、即时数据分析和行动应用程序,能够更有效地利用路边空间,缓解交通拥堵,并改善最后一公里物流。预约制、动态定价和自动化监控为电子商务配送、共乘、共享出行和自动驾驶车辆提供了支援。透过最大限度地减少等待时间、排放气体和配送失败,智慧城市配送中心能够改善城市交通,支持永续交通系统,并在智慧城市生态系统中提升城市整体营运效率。
都市区对电子商务配送的需求快速成长
消费者对更快配送速度的期望日益提高,促使物流供应商引入自助储物柜和自助服务终端。网路购物量的快速增长,尤其是在人口密集的都市区,进一步强化了对分散式取货点的需求。零售商正利用这些智慧取货点消除配送瓶颈,提升顾客便利性。将取货点整合到住宅和交通枢纽,进一步加速了市场渗透。这些趋势共同推动了预测期内的持续成长动能。
监管和资料隐私问题
各国政府正在收紧对消费者资料储存和交易监控的合规要求。企业面临着如何在提供流畅使用者体验和严格保护隐私之间取得平衡的挑战。高成本的合规成本阻碍了中小企业的业务扩张。对个人阻碍因素被监控和滥用的担忧也减缓了某些地区消费者对相关技术的接受度。这些因素共同限制了市场成长速度。
先进技术带来无缝体验
人工智慧驱动的分析技术实现了预测性配送调度和动态储物柜分配。物联网整合增强了即时追踪能力,提高了客户透明度。非接触式认证系统建立了消费者信任,并减少了交易摩擦。与金融科技供应商的合作扩大了支付柔软性,并拓宽了使用者群体。这些创新创造了差异化的价值提案,并为市场的快速普及奠定了基础。
主要物流公司之间的激烈竞争
全球巨头正迅速部署自有储物柜网络,挤压本地营运商的生存空间。它们利用规模经济和先进基础设施的能力显着提高了市场进入门槛。产业整合趋势正在减少独立Start-Ups获得发展机会。现有物流公司激进的定价策略正在侵蚀新进入者的利润空间。这种激烈的竞争有可能限制市场格局的多样性和创新。
新冠疫情改变了消费者的行为,并加速了人们对非接触式配送解决方案的依赖。封锁和保持社交距离的规定导致智慧宅配柜和自提点的需求激增。零售商和物流供应商迅速扩大了相关设施的部署规模,以确保安全且有效率的最后一公里配送。消费者也欣然接受了这些系统,将其视为传统面对面交易的安全替代方案。疫情加速了人们向便利和自动化方向发展的长期行为转变。因此,新冠疫情也成为了市场普及的加速器。
预计在预测期内,智慧宅配柜细分市场将占据最大的市场份额。
预计在预测期内,智慧宅配柜细分市场将占据最大的市场份额,这主要得益于其在住宅和商业场所的广泛应用。自动化包裹柜能够减少投递失败率,并优化宅配处理效率。其扩充性和模组化的设计使其在各种城市环境中都极具吸引力。零售商正越来越多地将包裹柜整合到其全通路策略中,以提升客户参与。消费者对安全包裹柜系统的信任度不断提高,进一步巩固了其市场主导地位。因此,智慧宅配柜预计将占据最大的市场份额。
预计在预测期内,食品和杂货业将实现最高的复合年增长率。
预计在预测期内,食品杂货业将以最高速度成长,主要受快速成长的需求驱动。都市区消费者在日常用品方面越来越注重便利性,这推动了生鲜食品自提点的普及。温控储物柜能够安全储存生鲜食品和包装食品。零售商正利用这些系统拓展其快速销售服务。食品杂货连锁店与物流供应商之间的合作也进一步促进了该产业的成长。预计在预测期内,食品杂货业将以最高速度成长。
在预测期内,欧洲有望保持最大的市场份额,这主要得益于其成熟的电子商务生态系统和对永续物流的强有力的监管支持。欧洲各城市正积极投资智慧基础设施,以减少交通拥挤和排放气体。该地区的零售商正在将自提点纳入城市规划框架。消费者较高的数位素养和对自动化系统的信任也促进了他们对智慧物流的接受度。成熟的物流运营商的存在进一步推动了市场渗透。这些因素共同作用,使欧洲成为领先的区域市场。
在预测期内,亚太地区预计将实现最高的复合年增长率,这主要得益于快速的都市化和蓬勃发展的电子商务活动。不断壮大的中产阶级人口正在推动便利配送解决方案的需求。中国和印度等国的政府正在支持智慧城市建设,并配套建设整合式取货点。本地Start-Ups公司正在创新研发经济实惠的储物柜解决方案,以适应人口密集的城市环境。智慧型手机普及率的不断提高,也让消费者更方便使用数位化配送平台。这些趋势将助力亚太地区实现最快的成长。
According to Stratistics MRC, the Global Smart Urban Pickup & Drop-Off Points Market is accounted for $6.3 billion in 2025 and is expected to reach $16.8 billion by 2032 growing at a CAGR of 15% during the forecast period. Smart Urban Pickup & Drop-Off Points are digitally enabled, strategically located spaces in cities designed to facilitate efficient, contactless exchange of goods and passengers. Integrated with IoT sensors, AI-based traffic management systems, real-time data analytics, and mobile applications, these points optimize curbside usage, reduce congestion, and improve last-mile logistics. They support e-commerce deliveries, ride-hailing, shared mobility, and autonomous vehicles by enabling scheduled access, dynamic pricing, and automated monitoring. By minimizing idle time, emissions, and delivery failures, Smart Urban Pickup & Drop-Off Points enhance urban mobility, support sustainable transportation systems, and improve overall city operational efficiency within smart city ecosystems.
Rapid urban e-commerce delivery demand
Rising consumer expectations for faster delivery timelines are compelling logistics providers to deploy automated lockers and kiosks. The surge in online shopping volumes, particularly in densely populated urban centers, is intensifying the need for decentralized collection hubs. Retailers are leveraging these smart points to reduce delivery bottlenecks and enhance customer convenience. The integration of pickup points into residential complexes and transit hubs is further accelerating market penetration. Collectively, these dynamics are driving sustained growth momentum across the forecast period.
Regulatory and data privacy concerns
Governments are tightening compliance requirements around consumer data storage and transaction monitoring. Operators face challenges in balancing seamless user experiences with stringent privacy safeguards. High costs of regulatory adherence are discouraging smaller players from scaling operations. Concerns over surveillance and misuse of personal information are slowing consumer adoption in certain regions. These factors collectively act as a restraint, tempering the pace of market growth.
Advanced tech for seamless experiences
AI-driven analytics are enabling predictive delivery scheduling and dynamic locker allocation. IoT integration is enhancing real-time tracking and improving customer transparency. Contactless authentication systems are boosting consumer confidence and reducing transaction friction. Partnerships with fintech providers are expanding payment flexibility and broadening user bases. These innovations are creating differentiated value propositions, positioning the market for accelerated adoption.
Intense competition from logistics giants
Global players are rapidly deploying proprietary locker networks, crowding out regional operators. Their ability to leverage economies of scale and advanced infrastructure creates significant entry barriers. Consolidation trends are reducing opportunities for independent startups to gain traction. Aggressive pricing strategies by established logistics firms are eroding margins for new entrants. This competitive intensity threatens to limit diversity and innovation within the market landscape.
The Covid-19 pandemic reshaped consumer behavior, accelerating reliance on contactless delivery solutions. Lockdowns and social distancing mandates drove exponential demand for smart parcel lockers and pickup points. Retailers and logistics providers rapidly scaled installations to ensure safe and efficient last-mile delivery. Consumers embraced these systems as a secure alternative to traditional in-person exchanges. The pandemic catalyzed long-term behavioral shifts toward convenience and automation. As a result, Covid-19 acted as a structural accelerator for market adoption.
The smart parcel lockers segment is expected to be the largest during the forecast period
The smart parcel lockers segment is expected to account for the largest market share during the forecast period, driven by widespread deployment in residential and commercial complexes. Automated lockers reduce delivery failures and optimize courier efficiency. Their scalability and modular design make them attractive for diverse urban environments. Retailers are increasingly integrating lockers into omnichannel strategies to enhance customer engagement. Rising consumer trust in secure locker systems is reinforcing their dominance. Consequently, smart parcel lockers will account for the largest market share.
The food and grocery segment is expected to have the highest CAGR during the forecast period
Over the forecast period, the food and grocery segment is predicted to witness the highest growth rate, supported by surging demand for rapid fulfillment. Urban consumers are prioritizing convenience in daily essentials, fueling adoption of pickup points for perishables. Temperature-controlled lockers are enabling safe storage of fresh produce and packaged foods. Retailers are leveraging these systems to expand quick-commerce offerings. The segment's growth is amplified by partnerships between grocery chains and logistics providers. Over the forecast period, food and grocery will witness the highest growth rate.
During the forecast period, the Europe region is expected to hold the largest market share, driven by mature e-commerce ecosystems and strong regulatory support for sustainable logistics. European cities are actively investing in smart infrastructure to reduce congestion and emissions. Retailers in the region are integrating pickup points into urban planning frameworks. Consumer adoption is reinforced by high digital literacy and trust in automated systems. The presence of established logistics players further strengthens market penetration. Collectively, these factors position Europe as the leading regional market.
Over the forecast period, the Asia Pacific region is anticipated to exhibit the highest CAGR, fueled by rapid urbanization and booming e-commerce activity. Expanding middle-class populations are driving demand for convenient delivery solutions. Governments in countries such as China and India are supporting smart city initiatives that integrate pickup points. Local startups are innovating with cost-effective locker solutions tailored to dense urban environments. Rising smartphone penetration is enhancing consumer access to digital delivery platforms. These dynamics will enable Asia Pacific to achieve the fastest growth trajectory.
Key players in the market
Some of the key players in Smart Urban Pickup & Drop-Off Points Market include Amazon.com, Inc., InPost S.A., Quadient S.A., Cleveron AS, Smartbox Logistics Solutions Pvt. Ltd., TZ Limited, KEBA AG, ByBox Holdings Ltd., Luxer One, Inc., Parcel Pending, Inc., DHL Group, UPS (United Parcel Service, Inc.), FedEx Corporation, Cainiao Smart Logistics Network Ltd. and SwipBox A/S.
In November 2025, InPost launched "InPost Fresh," a pilot program in Warsaw featuring temperature-controlled smart lockers for grocery and meal kit deliveries in partnership with local retailers. This innovation marked the company's entry into the perishable goods segment, utilizing its automated network for a new category of goods.
In October 2023, Quadient announced a strategic partnership with a major European real estate firm, Gecina, to deploy smart parcel lockers in residential buildings across France, enhancing last-mile delivery efficiency and tenant convenience.
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.