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市场调查报告书
商品编码
1392593

2024 年客户旅程分析全球市场报告

Customer Journey Analytics Global Market Report 2024
出版日期: | 出版商: The Business Research Company | 英文 200 Pages | 商品交期: 2-10个工作天内

价格
简介目录

近年来，客户旅程分析的市场规模迅速扩大。将从2023年的123.1亿美元扩大到2024年的148.4亿美元，复合年增长率为20.6%。预计将从2023年的123.1亿美元成长到2024年的148.4亿美元，复合年增长率为20.6%。

巨量资料分析的采用预计将在未来几年推动客户旅程分析市场的成长。资料分析是指分析原始资料并得出结论并帮助企业优化绩效的过程。企业正在采用巨量资料和资料分析来拥有强大的客户旅程分析平台，并透过将使用者行为收集到一个中央资料库来获得对客户行为的宝贵见解。例如，根据美国商业科技新闻网站 ZDNet 报导，到 2023 年，巨量资料分析市场预计将达到 1,030 亿美元，45% 的企业在云端运行巨量资料工作负载。因此，巨量资料分析的采用正在推动消费者旅程分析市场的成长需求。

社群媒体采用率的提高预计将推动客户旅程分析市场的未来成长。社群媒体资料提供了有关客户回馈、情绪、多管道参与和即时互动的宝贵见解。这使得企业能够改善客户体验、个人化行销工作并快速回应客户需求。社群媒体资料还可用于竞争分析、影响者行销、危机管理、产品开发、预测分析以及建立更全面的客户檔案。例如，根据美国的跨国科技公司 Meta Platforms, Inc. 的数据，截至 2022 年 9 月，Facebook 的平均每日有效用户（DAU）为 19.8 亿，与前一年同期比较增长 3%。 。因此，社群媒体的普及正在推动客户旅程分析市场的成长。

2023 年客户旅程分析市场最大的地区将是北美。预计亚太地区将成为预测期内成长最快的地区。客户旅程分析市场报告涵盖的地区包括亚太地区、西欧、东欧、北美、南美、中东和非洲。

目录

第一章执行摘要

第二章 顾客旅程分析市场特征

第三章客户旅程分析市场趋势与策略

第 4 章 顾客旅程分析市场 - 宏观经济情景

  • 高通膨对市场的影响
  • 乌克兰与俄罗斯战争对市场的影响
  • COVID-19 对市场的影响

第五章全球客户旅程分析市场规模与成长

  • 全球客户旅程分析市场的驱动因素与抑制因素
    • 市场驱动力
    • 市场抑制因素
  • 2018-2023 年全球顾客旅程分析市场规模、绩效与成长
  • 全球顾客旅程分析市场规模及成长预测，2023-2028、2033

第六章客户旅程分析的市场区隔

  • 全球客户旅程分析市场，按组件、实际和预测细分，2018-2023、2023-2028、2033
  • 解决方案
  • 服务
  • 全球顾客旅程分析市场，依组织规模、绩效及预测细分，2018-2023、2023-2028、2033
  • 大公司
  • 中小企业 (SME)
  • 全球顾客旅程分析市场，依资料供应商细分，绩效与预测，2018-2023、2023-2028、2033
  • 网路
  • 社群媒体
  • 智慧型手机
  • 电子邮件
  • 店铺
  • 客服中心
  • 其他资料来源
  • 全球客户旅程分析市场，按应用细分、实际和预测，2018-2023、2023-2028、2033
  • 客户区隔与目标定位
  • 客户行为分析
  • 客户流失分析
  • 品牌管理
  • 宣传活动管理
  • 产品管理
  • 其他用途
  • 全球顾客旅程分析市场，依产业细分，实际与预测，2018-2023、2023-2028、2033
  • BFSI
  • 资讯科技和电信
  • 医疗保健
  • 零售与电子商务
  • 政府和国防
  • 媒体和娱乐
  • 製造业
  • 其他行业

第七章客户旅程分析市场的区域与国家分析

  • 全球顾客旅程分析市场，按地区、绩效及预测，2018-2023、2023-2028、2033
  • 全球顾客旅程分析市场，依国家、绩效与预测，2018-2023、2023-2028、2033

第八章亚太地区客户旅程分析市场

第九章中国客户旅程分析市场

第10章印度客户旅程分析市场

第11章：日本客户旅程分析市场

第十二章澳洲客户旅程分析市场

第十三章印尼客户旅程分析市场

第14章韩国客户旅程分析市场

第十五章西欧客户旅程分析市场

第十六章英国客户旅程分析市场

第十七章德国客户旅程分析市场

第十八章 法国客户旅程分析市场

第十九章义大利客户旅程分析市场

第20章西班牙客户旅程分析市场

第21章东欧客户旅程分析市场

第22章 俄罗斯客户旅程分析市场

第23章北美客户旅程分析市场

第24章美国客户旅程分析市场

第25章加拿大客户旅程分析市场

第26章南美客户旅程分析市场

第27章巴西客户旅程分析市场

第28章中东客户旅程分析市场

第29章非洲客户旅程分析市场

第30章 客户旅程分析市场竞争形势及公司概况

  • 客户旅程分析市场竞争形势
  • 客户旅程分析市场公司概况
    • Acxiom LLC
    • NICE Ltd
    • Quadient
    • Salesforce. com Inc.
    • Verint Systems Inc.

第31章全球客户旅程分析市场的竞争基准化分析

第32章全球客户旅程分析市场竞争仪表板

第33章顾客旅程分析市场的主要併购

第34章 客户旅程分析市场的未来前景与潜力分析

第35章附录

简介目录
Product Code: r10281

“Customer Journey Analytics Global Market Report 2024 ” from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on customer journey analytics market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

  • Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
  • Understand how the market has been affected by the COVID-19 and how it is responding as the impact of the virus abates.
  • Assess the Russia - Ukraine war's impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
  • Measure the impact of high global inflation on market growth.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market shares.
  • Benchmark performance against key competitors.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis
  • Report will be updated with the latest data and delivered to you within 3-5 working days of order along with an Excel data sheet for easy data extraction and analysis.
  • All data from the report will also be delivered in an excel dashboard format.

Where is the largest and fastest growing market for customer journey analytics? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? “The customer journey analytics market global report ” from The Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

Scope

Markets Covered:

  • 1) By Component: Solution; Services
  • 2) By Organization Size: Large Enterprises; Small and Medium-sized Enterprises (SMEs)
  • 3) By Data Source: Web; Social Media; Mobile; Email; Store; Call Center; Other Data Sources
  • 4) By Application: Customer Segmentation and Targeting; Customer Behavioral Analysis; Customer Churn Analysis; Brand Management; Campaign Management; Product Management; Other Applications
  • 5) By Industry Vertical: BFSI; IT And Telecom; Healthcare; Retail And eCommerce; Government And Defense; Media And Entertainment; Manufacturing; Other Industry Verticals
  • Companies Mentioned: Acxiom LLC; NICE Ltd; Quadient; Salesforce. com Inc.; Verint Systems Inc.
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery format: PDF, Word and Excel Data Dashboard.

Executive Summary

Customer journey analytics refer to evaluating customer behavior across touchpoints and time to determine how customer behavior affects behavior outcomes. The methods for customer journey analytics are predictive analytics, real-time analytics, and customer segmentation. The customer journey analytics are used to assist organizations in activating and improving engagement throughout the customer journey with their accessible, collaborative interface.

The main components of customer journey analytics are solutions and services. Solution refers to applications that enable businesses to manage the customer experience across channels and interfaces. The various organization levels in customer journey analytics are large enterprises, small and medium-sized enterprises (SMEs) that use several data sources such as the web, social media, mobile, email, stores, call centers, and others. The different applications include customer segmentation and targeting, customer behavioral analysis, customer churn analysis, brand management, campaign management, product management, and others. It is employed in BFSI, IT and telecom, healthcare, retail and eCommerce, government and defense, media and entertainment, manufacturing, and other industry verticals.

The customer journey analytics market research report is one of a series of new reports from The Business Research Company that provides Customer journey analytics market statistics, including customer journey analytics industry global market size, regional shares, competitors with a customer journey analytics market share, detailed Customer journey analytics market segments, market trends and opportunities, and any further data you may need to thrive in the customer journey analytics industry. This anomaly detection market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The customer journey analytics market size has grown exponentially in recent years. It will grow from $12. 31 billion in 2023 to $14. 84 billion in 2024 at a compound annual growth rate (CAGR) of 20. 6%. The growth in the historic period can be attributed to customer-centric business approach, proliferation of data sources, personalization and targeted marketing, real-time insights and actionability, compliance and data privacy concerns. .

The customer journey analytics market size is expected to see exponential growth in the next few years. It will grow to $31. 2 billion in 2028 at a compound annual growth rate (CAGR) of 20. 4%. The growth in the forecast period can be attributed to enhanced customer experience focus, omnichannel customer journey analysis, ai and machine learning adoption,real-time analytics capabilities, data integration and unification solutions. . Major trends in the forecast period include cross-functional collaboration, business process optimization, privacy and data security compliance, customer retention and loyalty,predictive and prescriptive analytics. .

The adoption of big data analytics is expected to propel the growth of the customer journey analytics market going forward. Data analytics can be referred to as the process of analyzing raw data in order to draw conclusions and help businesses optimize their performance. Businesses employ big data and data analytics to have a strong customer journey analytics platform, where companies collect user actions in one central database to get valuable insight into customer behavior, which results in an increase in the demand for analytics services. For instance, according to ZDNet, a US-based business technology news website, the big data analytics market is expected to reach $103 billion by 2023, with 45% of enterprises running their big data workloads in the cloud. Therefore, the adoption of big data analytics is driving the demand for the consumer journey analytics market growth.

The increasing adoption of social media is expected to propel the growth of customer journey analytics market going forward. Social media data provides valuable insights into customer feedback, sentiment, multichannel engagement, and real-time interactions. It enables businesses to enhance customer experiences, personalize marketing efforts, and respond promptly to customer needs. Social media data also aids in competitive analysis, influencer marketing, crisis management, product development, predictive analytics, and the creation of more comprehensive customer profiles. For instance, in September 2022, according to Meta Platforms, Inc., a US-based multinational technology company, as of September 2022, the average daily active users (DAUs) on Facebook were 1. 98 billion, with a 3% year-over-year increase. Therefore, rising adoption of social media is driving the growth of customer journey analytics market.

The emergence of artificial intelligence and machine learning is a key trend gaining popularity in the customer journey analytics market. Artificial intelligence is used as part of a comprehensive digital transformation strategy to increase customer satisfaction, make strategic use of customer data, automate labor, increase responsiveness, and speed up data-driven decision-making. Major companies operating in the customer journey analytics sector are focused on introducing new technologies to improve customer experience. For instance, in January 2021, BryterCX, a US-based customer journey intelligence company, launched IRIS, an AI-enabled flagship platform with the development of new journeys science tools such as orchestration, mapping, and CX (Customer experience) monitoring and management, offers a comprehensive solution for managing and enhancing customer journeys to journey analysts, business line owners, and CX executives.

Major companies operating in the customer journey analytics market are focused on developing new customer tracking solutions to gain a competitive edge in the market. Customer tracking refers to the process of monitoring and recording interactions and activities of customers across various touchpoints and channels. For instance, in March 2022, Adobe Inc., a US-based software company launched a new experimentation feature in its Customer Journey Analytics tool, enhancing its ability to track and personalize the customer experience across various platforms. This new feature enables businesses to test real-world scenarios and analyze their impact on the overall customer journey. For example, companies can assess how changes to their mobile app might reduce call center interactions or lead to increased website downloads of the mobile app. Powered by machine learning models, this feature considers historical data, comparable campaigns, and benchmarks to help businesses understand customer behavior better and personalize experiences. It simplifies the process of omni-channel analysis and provides actionable insights for businesses, ultimately boosting customer engagement and satisfaction.

In December 2021, Genesys, a US-based software company engaged in offering customer experience orchestration, acquired Pointillist and Exceed. ai. for an undisclosed amount. With this acquisition, Genesys aims to extend the market leadership of the company and enhance customer and employee experiences across the workplace with journey analytics and conversational AI for marketing and sales. Pointillist is a US-based company that provides customer-centric enterprises to optimize the customer experience. Exceed. ai is a US-based conversational marketing and sales platform.

Major companies operating in the in the customer journey analytics market report are Acxiom LLC, NICE Ltd, Quadient, Salesforce. com Inc., Verint Systems Inc., Kitewheel LLC, Servion Global Solutions Limited, Amperity Inc., Google LLC, Microsoft Corporation, Genesys Telecommunications Laboratories Inc, Alterian Software Holdings LLC (now known as Acxiom LLC), Oracle Corporation, International Business Machines Corporation, Adobe Inc., SAP SE, Pointillist Inc., ClickFox Inc., BryterCX Inc., Teradata Corporation, MoEngage Inc., NetBase Quid Inc., Accenture plc, SAS Institute Inc., Tealium Inc., Mixpanel Inc., Woopra Inc., FullStory Inc., Amplitude Inc., ContentSquare SAS, Quantum Metric Inc., Glassbox Ltd., SessionCam Ltd., Decibel Insight Ltd., Smartlook s. r. o., UserReplay Ltd.

North America was the largest region in the customer journey analytics market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the customer journey analytics market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

The countries covered in the customer journey analytics market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Italy, Canada, Spain.

The customer journey analytics market consists of revenues earned by entities by providing customer journey analytics through web, social media and email. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified)).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Table of Contents

1. Executive Summary

2. Customer Journey Analytics Market Characteristics

3. Customer Journey Analytics Market Trends And Strategies

4. Customer Journey Analytics Market - Macro Economic Scenario

  • 4.1. Impact Of High Inflation On The Market
  • 4.2. Ukraine-Russia War Impact On The Market
  • 4.3. COVID-19 Impact On The Market

5. Global Customer Journey Analytics Market Size and Growth

  • 5.1. Global Customer Journey Analytics Market Drivers and Restraints
    • 5.1.1. Drivers Of The Market
    • 5.1.2. Restraints Of The Market
  • 5.2. Global Customer Journey Analytics Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
  • 5.3. Global Customer Journey Analytics Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Customer Journey Analytics Market Segmentation

  • 6.1. Global Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Solution
  • Services
  • 6.2. Global Customer Journey Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Large Enterprises
  • Small and Medium-sized Enterprises (SMEs)
  • 6.3. Global Customer Journey Analytics Market, Segmentation By Data Source, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Web
  • Social Media
  • Mobile
  • Email
  • Store
  • Call Center
  • Other Data Sources
  • 6. 4. Global Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Customer Segmentation and Targeting
  • Customer Behavioral Analysis
  • Customer Churn Analysis
  • Brand Management
  • Campaign Management
  • Product Management
  • Other Applications
  • 6. 5. Global Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • BFSI
  • IT And Telecom
  • Healthcare
  • Retail And eCommerce
  • Government And Defense
  • Media And Entertainment
  • Manufacturing
  • Other Industry Verticals

7. Customer Journey Analytics Market Regional And Country Analysis

  • 7.1. Global Customer Journey Analytics Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 7.2. Global Customer Journey Analytics Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Customer Journey Analytics Market

  • 8.1. Asia-Pacific Customer Journey Analytics Market Overview
  • Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.3. Asia-Pacific Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8. 4. Asia-Pacific Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Customer Journey Analytics Market

  • 9.1. China Customer Journey Analytics Market Overview
  • 9.2. China Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.3. China Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9. 4. China Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Customer Journey Analytics Market

  • 10.1. India Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.2. India Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.3. India Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Customer Journey Analytics Market

  • 11.1. Japan Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.2. Japan Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.3. Japan Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Customer Journey Analytics Market

  • 12.1. Australia Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.2. Australia Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.3. Australia Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Customer Journey Analytics Market

  • 13.1. Indonesia Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.2. Indonesia Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.3. Indonesia Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Customer Journey Analytics Market

  • 14.1. South Korea Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.2. South Korea Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.3. South Korea Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Customer Journey Analytics Market

  • 15.1. Western Europe Customer Journey Analytics Market Overview
  • 15.2. Western Europe Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.3. Western Europe Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15. 4. Western Europe Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Customer Journey Analytics Market

  • 16.1. UK Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.2. UK Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.3. UK Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Customer Journey Analytics Market

  • 17.1. Germany Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.2. Germany Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.3. Germany Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Customer Journey Analytics Market

  • 18. 5. France Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18. 6. France Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18. 7. France Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Customer Journey Analytics Market

  • 19. 9. Italy Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.10. Italy Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.11. Italy Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Customer Journey Analytics Market

  • 20.13. Spain Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.14. Spain Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.15. Spain Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Customer Journey Analytics Market

  • 21.1. Eastern Europe Customer Journey Analytics Market Overview
  • 21.2. Eastern Europe Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.3. Eastern Europe Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21. 4. Eastern Europe Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Customer Journey Analytics Market

  • 22.1. Russia Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.2. Russia Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.3. Russia Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Customer Journey Analytics Market

  • 23.1. North America Customer Journey Analytics Market Overview
  • 23.2. North America Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.3. North America Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23. 4. North America Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Customer Journey Analytics Market

  • 24.1. USA Customer Journey Analytics Market Overview
  • 24.2. USA Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.3. USA Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24. 4. USA Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Customer Journey Analytics Market

  • 25.1. Canada Customer Journey Analytics Market Overview
  • 25.2. Canada Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.3. Canada Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25. 4. Canada Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Customer Journey Analytics Market

  • 26.1. South America Customer Journey Analytics Market Overview
  • 26.2. South America Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.3. South America Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26. 4. South America Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Customer Journey Analytics Market

  • 27.1. Brazil Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.2. Brazil Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.3. Brazil Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Customer Journey Analytics Market

  • 28.1. Middle East Customer Journey Analytics Market Overview
  • 28.2. Middle East Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.3. Middle East Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28. 4. Middle East Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Customer Journey Analytics Market

  • 29.1. Africa Customer Journey Analytics Market Overview
  • 29.2. Africa Customer Journey Analytics Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.3. Africa Customer Journey Analytics Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29. 4. Africa Customer Journey Analytics Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Customer Journey Analytics Market Competitive Landscape And Company Profiles

  • 30.1. Customer Journey Analytics Market Competitive Landscape
  • 30.2. Customer Journey Analytics Market Company Profiles
    • 30.2.1. Acxiom LLC
      • 30.2.1.1. Overview
      • 30.2.1.2. Products and Services
      • 30.2.1.3. Strategy
      • 30.2.1. 4. Financial Performance
    • 30.2.2. NICE Ltd
      • 30.2.2.1. Overview
      • 30.2.2.2. Products and Services
      • 30.2.2.3. Strategy
      • 30.2.2. 4. Financial Performance
    • 30.2.3. Quadient
      • 30.2.3.1. Overview
      • 30.2.3.2. Products and Services
      • 30.2.3.3. Strategy
      • 30.2.3. 4. Financial Performance
    • 30.2. 4. Salesforce. com Inc.
      • 30.2. 4.1. Overview
      • 30.2. 4.2. Products and Services
      • 30.2. 4.3. Strategy
      • 30.2. 4. 4. Financial Performance
    • 30.2. 5. Verint Systems Inc.
      • 30.2. 5.1. Overview
      • 30.2. 5.2. Products and Services
      • 30.2. 5.3. Strategy
      • 30.2. 5. 4. Financial Performance

31. Global Customer Journey Analytics Market Competitive Benchmarking

32. Global Customer Journey Analytics Market Competitive Dashboard

33. Key Mergers And Acquisitions In The Customer Journey Analytics Market

34. Customer Journey Analytics Market Future Outlook and Potential Analysis

  • 34.1 Customer Journey Analytics Market In 2028 - Countries Offering Most New Opportunities
  • 34.2 Customer Journey Analytics Market In 2028 - Segments Offering Most New Opportunities
  • 34. 3 Customer Journey Analytics Market In 2028 - Growth Strategies
    • 34.3.1 Market Trend Based Strategies
    • 34.3.2 Competitor Strategies

35. Appendix

  • 35.1. Abbreviations
  • 35.2. Currencies
  • 35.3. Historic And Forecast Inflation Rates
  • 35. 4. Research Inquiries
  • 35. 5. The Business Research Company
  • 35. 6. Copyright And Disclaimer