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市场调查报告书
商品编码
1840168

2025年全球客服中心AI市场报告

Call Center AI Global Market Report 2025
出版日期: | 出版商: The Business Research Company | 英文 250 Pages | 商品交期: 2-10个工作天内

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简介目录

近年来，客服中心人工智慧市场快速扩张，市场规模从2024年的26.5亿美元成长到2025年的32.5亿美元，复合年增长率达22.9%。这段历史时期的成长动力源自于客户体验的提升、客户期望的提升、客户互动的增加、成本效率的需求以及与现有系统的整合。

预计未来几年，客服中心人工智慧市场将呈指数级增长，到2029年将达到85.9亿美元，复合年增长率为27.5%。预测期内的成长归因于虚拟助理和聊天机器人、用于自然语言偏好的对话式人工智慧、用于身份验证的语音生物识别技术、持续学习和自适应技术、增强的呼叫分析和报告以及与CRM系统的整合等技术的日益普及。

客服中心AI是指帮助公司使用自订语音将虚拟客服人员分配到客户支援任务的软体。 AI可以提高客服负责人的工作效率，并支持引人入胜、令人愉悦的对话。

客服中心人工智慧的主要类型包括运算平台、解决方案和服务。计算平台是软体运作的环境。它是运行电脑程式码的底层软体，例如硬体、作业系统 (OS)，甚至是 Web 浏览器和相关的应用程式介面 (API)。客服中心人工智慧以云端和本地模式部署在各行各业，包括银行、金融服务和保险 (BFSI)、零售和电子商务、电信、医疗保健、媒体和娱乐以及旅游和酒店业。

2025年春季美国突然提高关税以及由此引发的贸易摩擦对资讯科技产业产生了重大影响，尤其是硬体製造、资料基础设施和软体部署。对进口半导体、电路基板和网路设备征收更高的关税，并推高了高科技公司、云端服务供应商和资料中心的生产和营运成本。在全球范围内采购笔记型电脑、伺服器和消费电子产品零件的公司面临更长的前置作业时间和价格压力。同时，对专业软体征收的关税以及主要国际市场的报復性措施扰乱了全球IT供应链，减少了海外对美国製造技术的需求。作为应对措施，该行业正在增加对国内晶片生产的投资，扩大供应商网络，并利用人工智慧驱动的自动化来提高弹性并更有效地管理成本。

客服中心AI市场研究报告是商业研究公司最新报告系列的一部分，该系列提供客服中心客服中心AI市场统计数据，例如全球市场规模、区域份额、竞争对手的市场份额、详细的客服中心客服中心细分市场、市场趋势以及呼叫中心AI行业的商机。本客服中心AI市场研究报告对该行业的现状和未来趋势进行了详细分析，为您提供所需的全方位观点。

我们预测未来五年该市场将成长27.5%，较我们先前对该市场的预测略有下降0.3%。这一下降主要源自于美国与其他国家之间关税的影响。关税影响了先进NLP（自然语言处理）晶片和GPU的进口，尤其是来自中国和韩国的进口，这将限制美国人工智慧驱动客服中心平台的创新，从而使该行业面临风险。此外，由于互惠关税以及贸易紧张局势和限制措施加剧对全球经济和贸易的负面影响，其影响也将更加广泛。

对基于人工智慧的智慧虚拟助理和聊天机器人日益增长的需求推动了客服中心人工智慧市场的成长。基于人工智慧的智慧虚拟助理和聊天机器人提供增强的客户支援服务，为客户提供巨大的机会和更好的沟通。 COVID-10 疫情导致各地区和部门客户服务中心的呼叫量急剧增加。为确保呼叫者获得一次呼叫解决，客服中心正在部署聊天机器人、人工智慧和自然语言处理等自动化技术。他们还帮助客户规划和实施体验，以减少电话、电子邮件和聊天。例如，根据提供机器学习和巨量资料资讯的美国论坛 RT Insights 的数据，到 2022 年底，1.23 亿美国成年人（占总人口的 47%）每月将至少使用一次聊天机器人和虚拟助理形式的对话式人工智慧。对基于人工智慧的智慧虚拟助理和聊天机器人日益增长的需求正在推动客服中心人工智慧市场的成长。

未来，提升客户体验的需求将推动客服中心AI市场的成长。客户经验是指客户在与公司产品、服务和品牌互动时的整体感知和满意度。客服中心AI正透过自动化任务、提供个人化支援和提高效率来改善客户体验，从而实现更快、更准确的回应和更高的满意度。例如，根据美国软体即服务 (SaaS) 产品供应商 Zendesk 于 2023 年 1 月发布的《Zendesk 客户体验趋势报告 2022》，60% 的企业领导者认为提供卓越的客户服务可以提高客户维繫，64% 的企业领导者认为这会对成长产生正面影响。因此，提升客户体验的需求将促进客服中心AI市场的成长。

技术进步是推动客服中心人工智慧市场发展的关键趋势。新技术的引入将推动市场成长并提升客户体验。例如，2024年9月，总部位于美国的Kore.ai Inc.宣布推出Kore.ai XO Automation和Kore.ai Contact Center AI，这将提升企业的人工智慧能力并简化客户互动。这些解决方案将透过先进的生成式人工智慧功能，实现跨通路客户互动的自动化，并提高营运效率和客户满意度，从而显着造福企业。此外，它们还将透过即时指导和自动化任务管理，简化座席支援流程。

客服中心人工智慧市场涵盖提供对话式人工智慧和聊天机器人服务、主动对话式人工智慧、互动式语音应答 (IVR) 知识管理和自助服务分析的营业单位所获得的收益。市场价值包括服务供应商销售或包含在其服务产品中的相关产品的价值。仅包括营业单位之间交易或销售给最终消费者的商品和服务。

目录

第一章执行摘要

第二章 市场特征

第三章 市场趋势与策略

第四章 市场：宏观经济情景，包括利率、通膨、地缘政治、贸易战和关税，以及新冠疫情和復苏对市场的影响

第五章 全球成长分析与策略分析框架

  • 全球客服中心人工智慧：PESTEL分析（政治、社会、科技、环境、法律因素、驱动因素和限制因素）
  • 最终用途产业分析
  • 全球客服中心人工智慧市场：成长率分析
  • 全球客服中心人工智慧市场表现：规模与成长，2019-2024
  • 全球客服中心人工智慧市场预测：规模与成长，2024-2029 年，2034 年
  • 全球客服中心人工智慧：总潜在市场（TAM）

第六章 市场细分

  • 全球客服中心人工智慧市场：按组件、实际结果和预测，2019-2024 年、2024-2029 年、2034 年
  • 电脑平台
  • 解决方案
  • 服务
  • 全球客服中心人工智慧市场：按部署类型、绩效和预测，2019-2024 年、2024-2029 年、2034 年
  • 云
  • 本地部署
  • 全球客服中心人工智慧市场：依产业、绩效及预测，2019-2024 年、2024-2029 年、2034 年
  • 银行、金融服务和保险（BFSI）
  • 零售与电子商务
  • 通讯
  • 卫生保健
  • 媒体和娱乐
  • 旅游与饭店
  • 其他行业
  • 全球客服中心人工智慧市场：按电脑平台（类型）细分，实际及预测，2019-2024 年、2024-2029 年、2034 年
  • 人工智慧客服中心软体
  • 语音辨识与自然语言处理（NLP）平台
  • 机器学习框架
  • 全球客服中心人工智慧市场：按解决方案类型、效能和预测细分，2019-2024 年、2024-2029 年、2034 年
  • 智慧虚拟助理（IVA）
  • 预测分析解决方案
  • 全通路客户经验解决方案
  • 人力资源优化解决方案
  • 全球客服中心人工智慧市场：按服务类型、绩效和预测细分，2019-2024 年、2024-2029 年、2034 年
  • 咨询服务
  • 整合和部署服务
  • 支援和维护服务
  • 培训和教育服务

第七章 区域和国家分析

  • 全球客服中心人工智慧市场：按地区、绩效及预测，2019-2024 年、2024-2029 年、2034 年
  • 全球客服中心人工智慧市场：依国家、表现及预测，2019-2024 年、2024-2029 年、2034 年

第八章 亚太市场

第九章：中国市场

第十章 印度市场

第十一章 日本市场

第十二章：澳洲市场

第十三章 印尼市场

第十四章 韩国市场

第十五章：西欧市场

第十六章英国市场

第十七章：德国市场

第18章：法国市场

第十九章：义大利市场

第20章：西班牙市场

第21章 东欧市场

第22章俄罗斯市场

第23章 北美市场

第24章美国市场

第25章：加拿大市场

第26章 南美洲市场

第27章：巴西市场

第28章 中东市场

第29章：非洲市场

第30章：竞争格局与公司概况

  • 客服中心人工智慧市场：竞争格局
  • 客服中心人工智慧市场：公司简介
    • IBM Corporation Overview, Products and Services, Strategy and Financial Analysis
    • Microsoft Corporation Inc. Overview, Products and Services, Strategy and Financial Analysis
    • Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis
    • Amazon Web Services Inc. Overview, Products and Services, Strategy and Financial Analysis
    • SAP SE Overview, Products and Services, Strategy and Financial Analysis

第31章：其他领先和创新企业

  • Google LLC
  • Avaya Holdings Corp.
  • NICE Ltd.
  • Nuance Communications Inc.
  • Zendesk Inc.
  • EdgeVerve Systems Ltd.
  • Pypestream
  • Avaamo Technologies Pvt. Ltd.
  • Jio Haptik Technologies Ltd.
  • Amazon Web Services
  • Genesys Telecommunications Laboratories Inc.
  • Verint Systems Inc.
  • Salesforce Inc.
  • Twilio Inc.
  • Five9 Inc.

第 32 章全球市场竞争基准化分析与仪表板

第33章 重大併购

第34章近期市场趋势

第 35 章：高潜力市场国家、细分市场与策略

  • 2029 年客服中心AI 市场：提供新机会的国家
  • 2029 年客服中心AI 市场：细分领域带来新机会
  • 2029 年客服中心AI 市场：成长策略
    • 基于市场趋势的策略
    • 竞争对手策略

第36章 附录

简介目录
Product Code: r21186u

The call center AI refer to software that helps businesses assign virtual agents for customer support engagements using custom-generated voices The purpose of using AI in call centers is to develop the customer experience and relieve human agents of time and energy spent on simple requests. AI can support customer support representatives be more productive and have engaging and personally satisfying conversations.

The main types of call center AI are computer platforms, solutions, and services. A computing platform is an environment in which software is run. It might be the hardware or the operating system (OS), even a web browser and related application programming interfaces, or other underlying software, on which a computer code runs. Call center AI is deployed on cloud and on-premises modes that are used by various industries such as banking, financial services, and insurance (BFSI), retail and e-commerce, telecom, healthcare, media and entertainment, travel and hospitality, and other industries.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The sharp rise in U.S. tariffs and the ensuing trade tensions in spring 2025 are having a significant impact on the information technology sector, especially in hardware manufacturing, data infrastructure, and software deployment. Increased duties on imported semiconductors, circuit boards, and networking equipment have driven up production and operating costs for tech companies, cloud service providers, and data centers. Firms that depend on globally sourced components for laptops, servers, and consumer electronics are grappling with extended lead times and mounting pricing pressures. At the same time, tariffs on specialized software and retaliatory actions by key international markets have disrupted global IT supply chains and dampened foreign demand for U.S.-made technologies. In response, the sector is ramping up investments in domestic chip production, broadening its supplier network, and leveraging AI-powered automation to improve resilience and manage costs more effectively.

The call center AI market research report is one of a series of new reports from The Business Research Company that provides call center ai market statistics, including call center AI industry global market size, regional shares, competitors with a call center AI market share, detailed call center ai market segments, market trends and opportunities, and any further data you may need to thrive in the call center AI industry. This call center AI market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The call center ai market size has grown exponentially in recent years. It will grow from $2.65 billion in 2024 to $3.25 billion in 2025 at a compound annual growth rate (CAGR) of 22.9%. The growth in the historic period can be attributed to customer experience improvement, rise in customer expectations, growing volume of customer interactions, cost efficiency imperative, integration with existing systems.

The call center ai market size is expected to see exponential growth in the next few years. It will grow to $8.59 billion in 2029 at a compound annual growth rate (CAGR) of 27.5%. The growth in the forecast period can be attributed to personalization of customer interactions, enhanced sentiment analysis, focus on accessibility features, evolving customer communication preferences, multi-channel support. Major trends in the forecast period include increased adoption of virtual assistants and chatbots, conversational ai for natural language processing, voice biometrics for authentication, continuous learning and adaptability, enhanced call analytics and reporting, integration with CRM systems.

The forecast of 27.5% growth over the next five years reflects a modest reduction of 0.3% from the previous estimate for this market. This reduction is primarily due to the impact of tariffs between the US and other countries. This sector is at risk due to tariffs impacting the import of advanced NLP (natural language processing) chips and GPUs, especially from China and South Korea, thereby constraining innovation in U.S.-based AI-driven call center platforms. The effect will also be felt more widely due to reciprocal tariffs and the negative effect on the global economy and trade due to increased trade tensions and restrictions.

Rising demand for AI-based intelligent virtual assistants and chatbots are driving the growth of the call center AI market. AI-based intelligent virtual assistants and chatbots provide enhanced customer support services that offer immense opportunities and better communications to clients. The epidemic of COVID-19 has resulted in an exponential increase in call volumes at customer service centers across geographies and sectors. To give callers first contact resolution, contact centers have implemented automation techniques such as chatbots, artificial intelligence, and natural language processing. They are also mapping experiences and assisting clients in implementing them to reduce calls, emails, and chats. For instance, according to RT insights, a United States forum that provides information on machine learning and big data, conversational AI in the form of chatbots or virtual assistants will be utilized at least once a month by 123 million US adults, or 47% of the population by the end of 2022. Such rising demand for AI-based intelligent virtual assistants and chatbots is accelerating the call center AI market growth.

The increasing demand for enhanced customer experience will propel the growth of the call center AI market going forward. Customer experience refers to the overall perception and satisfaction a customer has when interacting with a company's products, services, and brand throughout their journey. Call center AI is used to customer experience by automating tasks, providing personalized support, and improving efficiency, resulting in faster, more accurate responses and higher satisfaction levels. For instance, in January 2023, according to the Zendesk Customer Experience Trends Report 2022, a US-based provider of software-as-a-service products, 60% of business owners believe that providing good customer service encourages client retention, and 64% believe it has a positive effect on growth. Therefore, the increasing demand for enhanced customer experience will contribute to the growth of the call center AI market.

Technological advancement is a significant trend gaining traction in the call center AI market. The introduction of new technologies fosters market growth and enhances client experiences. For example, in September 2024, Kore.ai Inc., a US-based company, launched Kore.ai XO Automation and Kore.ai Contact Center AI to improve enterprise AI capabilities and streamline customer interactions. These solutions offer substantial benefits by allowing businesses to automate customer interactions across various channels, enhancing operational efficiency and customer satisfaction through advanced generative AI capabilities. Additionally, they streamline agent support with real-time guidance and automated task management.

Major companies operating in the call center AI market focus on product innovation, such as AI chat services, to enhance customer interactions and optimize operational efficiency. AI chat service refers to the use of artificial intelligence-powered chatbots and virtual agents to engage with customers and provide automated, text-based support. For instance, in January 2023, SoftBank Corp., a Japan-based telecom and IT operator company, launched the AI Chat service for internal use. It is introduced for internal use, so all SoftBank employees can utilize generative AI for their work more proactively and safely in a secure environment. SoftBank employees will be able to fully utilize this AI service in a safe environment so they can perform their existing tasks better and boost their efficiency and productivity by, such as creating documents and making translations.

In October 2023, Salesforce Inc., a US-based cloud software company that offers tools to help businesses connect with their customers, acquired Airkit, Inc. for an undisclosed amount. The acquisition aims to incorporate AI-driven customer engagement tools into Salesforce's Service Cloud platform, allowing businesses to provide flexible, automated support across multiple channels, including chat, SMS, and voice. Airkit, Inc., a US-based software company, utilizes AI to enhance call center operations, facilitating quicker responses and more personalized customer experiences.

Major companies operating in the call center ai market include IBM Corporation, Microsoft Corporation Inc., Oracle Corporation,Amazon Web Services Inc.,SAP SE, Google LLC,Avaya Holdings Corp.,NICE Ltd., Nuance Communications Inc.,Zendesk Inc., EdgeVerve Systems Ltd., Pypestream,Avaamo Technologies Pvt. Ltd., Jio Haptik Technologies Ltd.,Amazon Web Services, Genesys Telecommunications Laboratories Inc.,Verint Systems Inc.,Salesforce Inc.,Twilio Inc.,Five9 Inc.,Talkdesk Inc.,Alvaria Inc.,Pegasystems Inc.,Freshworks Inc.,ujet. cx,Sharpen Technologies Inc.,LivePerson Inc.,Inference Solutions Pty Ltd,Ada Support Inc.

North America was the largest region in the call center AI market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the call center ai market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

The countries covered in the call center ai market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Italy, Canada, Spain.

The call center AI market includes revenues earned by entities by providing conversational AI and chatbots services, proactive conversational AI, interactive voice response (IVR) knowledge management, self-service analytics. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Call Center AI Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on call center ai market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for call center ai ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The call center ai market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.

  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

  • Markets Covered:1) By Component: Computer Platforms; Solutions; Services
  • 2) By Deployment Type: Cloud; On-Premise
  • 3) By Industry Vertical: Banking, Financial Services, And Insurance (BFSI); Retail And E-commerce; Telecom; Healthcare; Media And Entertainment; Travel And Hospitality; Other Industries
  • Subsegments:
  • 1) By Computer Platforms: AI-Powered Call Center Software; Voice Recognition And Natural Language Processing (NLP) Platforms; Machine Learning Frameworks
  • 2) By Solutions: Intelligent Virtual Assistants (IVAs); Predictive Analytics Solutions; Omnichannel Customer Experience Solutions; Workforce Optimization Solutions
  • 3) By Services: Consulting Services; Integration And Deployment Services; Support And Maintenance Services; Training And Education Services
  • Companies Mentioned: IBM Corporation; Microsoft Corporation Inc.; Oracle Corporation;Amazon Web Services Inc.;SAP SE; Google LLC;Avaya Holdings Corp.;NICE Ltd.; Nuance Communications Inc.;Zendesk Inc.; EdgeVerve Systems Ltd.; Pypestream;Avaamo Technologies Pvt. Ltd.; Jio Haptik Technologies Ltd.;Amazon Web Services; Genesys Telecommunications Laboratories Inc.;Verint Systems Inc.;Salesforce Inc.;Twilio Inc.;Five9 Inc.;Talkdesk Inc.;Alvaria Inc.;Pegasystems Inc.;Freshworks Inc.;ujet. cx;Sharpen Technologies Inc.;LivePerson Inc.;Inference Solutions Pty Ltd;Ada Support Inc.
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time Series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data Segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery Format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Call Center AI Market Characteristics

3. Call Center AI Market Trends And Strategies

4. Call Center AI Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, And Covid And Recovery On The Market

  • 4.1. Supply Chain Impact from Tariff War & Trade Protectionism

5. Global Call Center AI Growth Analysis And Strategic Analysis Framework

  • 5.1. Global Call Center AI PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
  • 5.2. Analysis Of End Use Industries
  • 5.3. Global Call Center AI Market Growth Rate Analysis
  • 5.4. Global Call Center AI Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
  • 5.5. Global Call Center AI Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
  • 5.6. Global Call Center AI Total Addressable Market (TAM)

6. Call Center AI Market Segmentation

  • 6.1. Global Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Computer Platforms
  • Solutions
  • Services
  • 6.2. Global Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Cloud
  • On-Premise
  • 6.3. Global Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Banking, Financial Services, And Insurance (BFSI)
  • Retail And E-commerce
  • Telecom
  • Healthcare
  • Media And Entertainment
  • Travel And Hospitality
  • Other Industries
  • 6.4. Global Call Center AI Market, Sub-Segmentation Of Computer Platforms, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • AI-Powered Call Center Software
  • Voice Recognition And Natural Language Processing (NLP) Platforms
  • Machine Learning Frameworks
  • 6.5. Global Call Center AI Market, Sub-Segmentation Of Solutions, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Intelligent Virtual Assistants (IVAs)
  • Predictive Analytics Solutions
  • Omnichannel Customer Experience Solutions
  • Workforce Optimization Solutions
  • 6.6. Global Call Center AI Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Consulting Services
  • Integration And Deployment Services
  • Support And Maintenance Services
  • Training And Education Services

7. Call Center AI Market Regional And Country Analysis

  • 7.1. Global Call Center AI Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 7.2. Global Call Center AI Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Call Center AI Market

  • 8.1. Asia-Pacific Call Center AI Market Overview
  • Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 8.3. Asia-Pacific Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 8.4. Asia-Pacific Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Call Center AI Market

  • 9.1. China Call Center AI Market Overview
  • 9.2. China Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
  • 9.3. China Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
  • 9.4. China Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Call Center AI Market

  • 10.1. India Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 10.2. India Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 10.3. India Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Call Center AI Market

  • 11.1. Japan Call Center AI Market Overview
  • 11.2. Japan Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 11.3. Japan Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 11.4. Japan Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Call Center AI Market

  • 12.1. Australia Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 12.2. Australia Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 12.3. Australia Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Call Center AI Market

  • 13.1. Indonesia Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 13.2. Indonesia Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 13.3. Indonesia Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Call Center AI Market

  • 14.1. South Korea Call Center AI Market Overview
  • 14.2. South Korea Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 14.3. South Korea Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 14.4. South Korea Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Call Center AI Market

  • 15.1. Western Europe Call Center AI Market Overview
  • 15.2. Western Europe Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 15.3. Western Europe Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 15.4. Western Europe Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Call Center AI Market

  • 16.1. UK Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 16.2. UK Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 16.3. UK Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Call Center AI Market

  • 17.1. Germany Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 17.2. Germany Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 17.3. Germany Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Call Center AI Market

  • 18.1. France Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 18.2. France Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 18.3. France Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Call Center AI Market

  • 19.1. Italy Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 19.2. Italy Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 19.3. Italy Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Call Center AI Market

  • 20.1. Spain Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 20.2. Spain Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 20.3. Spain Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Call Center AI Market

  • 21.1. Eastern Europe Call Center AI Market Overview
  • 21.2. Eastern Europe Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 21.3. Eastern Europe Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 21.4. Eastern Europe Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Call Center AI Market

  • 22.1. Russia Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 22.2. Russia Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 22.3. Russia Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Call Center AI Market

  • 23.1. North America Call Center AI Market Overview
  • 23.2. North America Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 23.3. North America Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 23.4. North America Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Call Center AI Market

  • 24.1. USA Call Center AI Market Overview
  • 24.2. USA Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 24.3. USA Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 24.4. USA Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Call Center AI Market

  • 25.1. Canada Call Center AI Market Overview
  • 25.2. Canada Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 25.3. Canada Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 25.4. Canada Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Call Center AI Market

  • 26.1. South America Call Center AI Market Overview
  • 26.2. South America Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 26.3. South America Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 26.4. South America Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Call Center AI Market

  • 27.1. Brazil Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 27.2. Brazil Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 27.3. Brazil Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Call Center AI Market

  • 28.1. Middle East Call Center AI Market Overview
  • 28.2. Middle East Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 28.3. Middle East Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 28.4. Middle East Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Call Center AI Market

  • 29.1. Africa Call Center AI Market Overview
  • 29.2. Africa Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 29.3. Africa Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 29.4. Africa Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Call Center AI Market Competitive Landscape And Company Profiles

  • 30.1. Call Center AI Market Competitive Landscape
  • 30.2. Call Center AI Market Company Profiles
    • 30.2.1. IBM Corporation Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.2. Microsoft Corporation Inc. Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.3. Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.4. Amazon Web Services Inc. Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.5. SAP SE Overview, Products and Services, Strategy and Financial Analysis

31. Call Center AI Market Other Major And Innovative Companies

  • 31.1. Google LLC
  • 31.2. Avaya Holdings Corp.
  • 31.3. NICE Ltd.
  • 31.4. Nuance Communications Inc.
  • 31.5. Zendesk Inc.
  • 31.6. EdgeVerve Systems Ltd.
  • 31.7. Pypestream
  • 31.8. Avaamo Technologies Pvt. Ltd.
  • 31.9. Jio Haptik Technologies Ltd.
  • 31.10. Amazon Web Services
  • 31.11. Genesys Telecommunications Laboratories Inc.
  • 31.12. Verint Systems Inc.
  • 31.13. Salesforce Inc.
  • 31.14. Twilio Inc.
  • 31.15. Five9 Inc.

32. Global Call Center AI Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Call Center AI Market

34. Recent Developments In The Call Center AI Market

35. Call Center AI Market High Potential Countries, Segments and Strategies

  • 35.1 Call Center AI Market In 2029 - Countries Offering Most New Opportunities
  • 35.2 Call Center AI Market In 2029 - Segments Offering Most New Opportunities
  • 35.3 Call Center AI Market In 2029 - Growth Strategies
    • 35.3.1 Market Trend Based Strategies
    • 35.3.2 Competitor Strategies

36. Appendix

  • 36.1. Abbreviations
  • 36.2. Currencies
  • 36.3. Historic And Forecast Inflation Rates
  • 36.4. Research Inquiries
  • 36.5. The Business Research Company
  • 36.6. Copyright And Disclaimer