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南美洲客户服务 BPO 市场预测至 2028 年 - 区域分析 - 按解决方案和最终用户

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南美洲客户服务 BPO 市场预测至 2028 年 - 区域分析 - 按解决方案和最终用户

South America Customer Care BPO Market Forecast to 2028 -Regional Analysis - by Solution and End User

出版日期: 2023年07月27日 | 出版商:

The Insight Partners | 英文 107 Pages | 订单完成后即时交付

价格

简介目录图表

南美客户服务 BPO 市场预计将从 2023 年的 12.1099 亿美元增长到 2028 年的 15.562 亿美元。预计 2023 年至 2028 年复合年增长率为 5.1%。

南美洲客户服务 BPO 市场外包客户服务带来的巨大成本效益

随着营利企业、非营利组织和政府机构将一系列任务外包给服务供应商，BPO 产业蓬勃发展。客户服务 BPO 解决方案透过多种方式为客户带来成本效益。例如，在培训或招聘方面，外包不需要员工培训，因为它涉及僱用已经拥有熟练劳动力的第三方服务提供者；这减少了培训或招募成本。同样，在基础设施节省方面，外包流程的公司不需要在基础设施上或在其设施中添加新设备上花费额外的资金。 BPO 服务提供者或独立承包商拥有完成工作所需的所有用品和设备。因此，较低的营运成本是外包的最大优势。由于外包服务提供者专注于他们提供的服务，因此他们通常可以比非专业人士以低得多的成本完成任务。因此，外包是一种很好的方法，特别是对于资源有限的企业来说，这是一种降低管理成本的好方法。因此，外包客户服务工作带来的巨大成本效益促进了客户服务 BPO 市场的成长。

南美洲客户服务 BPO 市场概况

SAM 包括巴西、阿根廷和南美洲其他地区。该地区拥有积极主动的劳动力和不断提高的英语水平。因此，SAM 越来越多地被加拿大和美国公司选为外包呼叫中心的有吸引力的目的地。互联网普及率的提高、技术的发展和企业数位化的加强对该地区的经济产生了积极影响。根据国际电信联盟的数据，秘鲁的网路普及率在2021 年达到71%，而厄瓜多尔的普及率在2023 年初达到81.3%。动态的经济情势促使该地区的政府企业、企业和消费者采用即将到来的技术。这些因素不断增加在该地区设立呼叫中心的吸引力。

南美洲客户服务 BPO 市场收入及 2028 年预测（百万美元）

南美洲客户服务 BPO 市场细分

南美洲客户服务 BPO 市场根据解决方案、最终用户和国家进行细分。根据解决方案，南美洲客户服务BPO市场分为近岸外包、在岸外包和离岸外包。 2023 年，近岸外包领域占据了最大的市场份额。

根据最终用户，南美洲客户服务 BPO 市场进一步细分为石油和天然气、IT 和电信、电力和公用事业等。 2023 年，IT 和电信领域的市占率最大。

根据国家/地区，南美洲客户服务 BPO 市场分为巴西、阿根廷和南美洲其他地区。 2023 年，巴西占据市场份额主导地位。

Alorica Inc、Comdata SpA、Concentrix Corp、Foundever Operating Corp、Teleperformance SE、Telus International Cda Inc、TTEC Holdings Inc 和 Webhelp Inc 是南美洲客户服务 BPO 市场的领先公司。

The BPO sector has flourished with profit businesses, nonprofit organizations, and government bodies outsourcing a range of tasks to service providers. Customer care BPO solutions confer cost benefits to customers in several ways. For instance, in training or recruiting cos, the outsourcing does not require staff training as it involves hiring third-party service providers who already have skilled workforces; this reduces training or recruiting costs. Similarly, in Infrastructure savings, companies outsourcing their processes do not need to spend extra money on infrastructure or on adding new equipment to their facilities. A BPO service provider or independent contractor has all the supplies and equipment needed to get the job done. Thus, lower cost of operations is the biggest advantage associated with outsourcing. As outsourcing service providers are specialized in the services they offer, they can often accomplish the tasks at much lower costs than non-specialists. Thus, outsourcing is an excellent way, particularly, for businesses with limited resources to reduce their overhead costs. Thus, huge cost benefits conferred by outsourcing customer care jobs bolster the customer care BPOs market growth.

South America Customer Care BPO Market Overview

SAM includes Brazil, Argentina, and the Rest of South America. This region features a highly motivated workforce and ever-increasing English language proficiency levels. Hence SAM has been increasingly chosen as an attractive destination for outsourced call centers from Canadian and US companies. Increasing internet penetration, technological developments, and heightened digitalization of businesses positively impacted the region's economies. As per International Telecommunication Union, the internet penetration rate in Peru reached 71% in 2021, while the penetration rate in Ecuador reached 81.3% in early 2023. The dynamic economic scenario has led the region's government enterprises, businesses, and consumers to adopt upcoming technologies. Such factors constantly increase the attractiveness of setting up call centers in the region.

South America Customer Care BPO market Revenue and Forecast to 2028 (US$ Million)

South America Customer Care BPO market Segmentation

The South America customer care BPO market is segmented on the basis of solution, end user, and country. On the basis of solution, the South America customer care BPO market is segmented into nearshore outsourcing, onshore outsourcing, and offshore outsourcing. The nearshore outsourcing segment registered the largest market share in 2023.

Based on end user, the South America customer care BPO market is further segmented into oil & gas, IT & telecom, power & utility, and others. The IT & telecom segment registered the largest market share in 2023.

Based on country, the South America customer care BPO market is segmented into Brazil, Argentina, and the Rest of South America. Brazil dominated the market share in 2023.

Alorica Inc, Comdata SpA, Concentrix Corp, Foundever Operating Corp, Teleperformance SE, Telus International Cda Inc, TTEC Holdings Inc, and Webhelp Inc are the leading companies operating in the South America customer care BPO market.

Reasons to Buy:

Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the South America customer care BPO market.
Highlights key business priorities in order to assist companies to realign their business strategies
The key findings and recommendations highlight crucial progressive industry trends in the South America customer care BPO market, thereby allowing players across the value chain to develop effective long-term strategies
develop/modify business expansion plans by using substantial growth offering developed and emerging markets
Scrutinize in-depth South America market trends and outlook coupled with the factors driving the customer care BPO market, as well as those hindering it
Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing, and distribution

1. Introduction

1.1 Study Scope
1.2 The Insight Partners Research Report Guidance
1.3 Market Segmentation
- 1.3.1 South America Customer Care BPO Market - By Solution
- 1.3.2 South America Customer Care BPO Market - By End User
- 1.3.3 South America Customer Care BPO Market- By Country

2. Key Takeaways

3. Research Methodology

3.1 Coverage
3.2 Secondary Research
3.3 Primary Research

4. South America Customer Care BPO Market Landscape

4.1 Market Overview
4.2 South America PEST Analysis
4.3 Ecosystem Analysis
4.4 Expert Opinion

5. South America Customer Care BPO Market - Key Market Dynamics

5.1 Market Drivers
- 5.1.1 Rising Focus of Organizations on Ensuring Greater Customer Satisfaction
- 5.1.2 Huge Cost Benefits Conferred by Outsourcing Customer Care Services
5.2 Restraint
- 5.2.1 Concerns Regarding Data Security and Privacy
5.3 Opportunity
- 5.3.1 Progressive IT and Telecommunications Sector
5.4 Future Trend
- 5.4.1 Emergence of Technologies such as Artificial Intelligence and Cloud Computing
5.5 Impact Analysis of Drivers and Restraints

6. Customer Care BPO Market - South America Analysis

6.1 South America Customer Care BPO Market Overview
6.2 South America Customer Care BPO Market - Revenue and Forecast to 2028 (US$ Million)

7. South America Customer Care BPO Market Analysis - By Solution

7.1 Overview
7.2 South America Customer Care BPO Market, By Solution (2022 and 2028)
7.3 Nearshore Outsourcing
- 7.3.1 Overview
- 7.3.2 Nearshore Outsourcing: Customer Care BPO Market - Revenue, and Forecast to 2028 (US$ Million)
7.4 Onshore Outsourcing
- 7.4.1 Overview
- 7.4.2 Onshore Outsourcing: Customer Care BPO Market - Revenue, and Forecast to 2028 (US$ Million)
7.5 Offshore Outsourcing
- 7.5.1 Overview
- 7.5.2 Offshore Outsourcing: Customer Care BPO Market - Revenue, and Forecast to 2028 (US$ Million)

8. South America Customer Care BPO Market Analysis - By End User

8.1 Overview
8.2 South America Customer Care BPO Market, By End User (2022 and 2028)
8.3 IT and Telecommunication
- 8.3.1 Overview
- 8.3.2 IT and Telecommunication: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
8.4 BFSI
- 8.4.1 Overview
- 8.4.2 BFSI: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
8.5 Retail and E-Commerce
- 8.5.1 Overview
- 8.5.2 Retail and E-Commerce: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
8.6 Manufacturing
- 8.6.1 Overview
- 8.6.2 Manufacturing: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
8.7 Transport and Logistics
- 8.7.1 Overview
- 8.7.2 Transport and Logistics: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
8.8 Healthcare and Pharmaceutical
- 8.8.1 Overview
- 8.8.2 Healthcare and Pharmaceutical: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
8.9 Media and Communication
- 8.9.1 Overview
- 8.9.2 Media and Communication: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
8.10 Automotive
- 8.10.1 Overview
- 8.10.2 Automotive: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
8.11 Others
- 8.11.1 Overview
- 8.11.2 Others: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

9. South America Customer Care BPO Market - Country Analysis

9.1 Overview
- 9.1.1 South America Customer Care BPO Market Breakdown, by Country
  - 9.1.1.1 Brazil Customer Care BPO Market, Revenue and Forecast to 2028
    - 9.1.1.1.1 Brazil Customer Care BPO Market Breakdown, By Solution
    - 9.1.1.1.2 Brazil Customer Care BPO Market Breakdown, By End User
  - 9.1.1.2 Argentina Customer Care BPO Market, Revenue and Forecast to 2028
    - 9.1.1.2.1 Argentina Customer Care BPO Market Breakdown, By Solution
    - 9.1.1.2.2 Argentina Customer Care BPO Market Breakdown, By End User
  - 9.1.1.3 Rest of SAM Customer Care BPO Market, Revenue and Forecast to 2028
    - 9.1.1.3.1 Rest of SAM Customer Care BPO Market Breakdown, By Solution
    - 9.1.1.3.2 Rest of SAM Customer Care BPO Market Breakdown, By End User

10. Industry Landscape

10.1 Overview
10.2 Market Initiative
10.3 Merger and Acquisition

11. Company Profiles

11.1 Comdata SpA
- 11.1.1 Key Facts
- 11.1.2 Business Description
- 11.1.3 Products and Services
- 11.1.4 Financial Overview
- 11.1.5 SWOT Analysis
- 11.1.6 Key Developments
11.2 Concentrix Corp
- 11.2.1 Key Facts
- 11.2.2 Business Description
- 11.2.3 Products and Services
- 11.2.4 Financial Overview
- 11.2.5 SWOT Analysis
- 11.2.6 Key Developments
11.3 Telus International Cda Inc
- 11.3.1 Key Facts
- 11.3.2 Business Description
- 11.3.3 Products and Services
- 11.3.4 Financial Overview
- 11.3.5 SWOT Analysis
- 11.3.6 Key Developments
11.4 Foundever Operating Corp
- 11.4.1 Key Facts
- 11.4.2 Business Description
- 11.4.3 Products and Services
- 11.4.4 Financial Overview
- 11.4.5 SWOT Analysis
- 11.4.6 Key Developments
11.5 TTEC Holdings Inc
- 11.5.1 Key Facts
- 11.5.2 Business Description
- 11.5.3 Products and Services
- 11.5.4 Financial Overview
- 11.5.5 SWOT Analysis
- 11.5.6 Key Developments
11.6 Teleperformance SE
- 11.6.1 Key Facts
- 11.6.2 Business Description
- 11.6.3 Products and Services
- 11.6.4 Financial Overview
- 11.6.5 SWOT Analysis
- 11.6.6 Key Developments
11.7 Webhelp Inc
- 11.7.1 Key Facts
- 11.7.2 Business Description
- 11.7.3 Products and Services
- 11.7.4 Financial Overview
- 11.7.5 SWOT Analysis
- 11.7.6 Key Developments
11.8 Alorica Inc
- 11.8.1 Key Facts
- 11.8.2 Business Description
- 11.8.3 Products and Services
- 11.8.4 Financial Overview
- 11.8.5 SWOT Analysis
- 11.8.6 Key Developments

12. Appendix

12.1 About The Insight Partners
12.2 Word Index

简介目录图表

List Of Tables

Table 1. South America Customer Care BPO Market - Revenue and Forecast to 2028 (US$ Million)
Table 2. South America Customer Care BPO Market, Revenue and Forecast To 2028 - By Country (US$ Million)
Table 3. Brazil Customer Care BPO Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 4. Brazil Customer Care BPO Market, Revenue and Forecast to 2028 - By End User (US$ Million)
Table 5. Argentina Customer Care BPO Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 6. Argentina Customer Care BPO Market, Revenue and Forecast to 2028 - By End User (US$ Million)
Table 7. Rest of SAM Customer Care BPO Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 8. Rest of SAM Customer Care BPO Market, Revenue and Forecast to 2028 - By End User (US$ Million)
Table 9. List of Abbreviation

List Of Figures

Figure 1. South America Customer Care BPO Market Segmentation
Figure 2. South America Customer Care BPO Market Segmentation - By Country
Figure 3. South America Customer Care BPO Market Overview
Figure 4. South America Customer Care BPO Market, by Solution
Figure 5. South America Customer Care BPO Market, by Country
Figure 6. SAM: PEST Analysis
Figure 7. Expert Opinion
Figure 8. South America Customer Care BPO Market Impact Analysis of Drivers and Restraints
Figure 9. South America Customer Care BPO Market - Revenue and Forecast to 2028 (US$ Million)
Figure 10. South America Customer Care BPO Market Revenue Share, By Solution (2022 and 2028)
Figure 11. South America Nearshore Outsourcing: Customer Care BPO Market - Revenue, and Forecast to 2028 (US$ Million)
Figure 12. South America Onshore Outsourcing: Customer Care BPO Market - Revenue, and Forecast to 2028 (US$ Million)
Figure 13. South America Offshore Outsourcing: Customer Care BPO Market - Revenue, and Forecast to 2028 (US$ Million)
Figure 14. South America Customer Care BPO Market Revenue Share, By End User (2022 and 2028)
Figure 15. South America IT and Telecommunication: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
Figure 16. South America BFSI: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
Figure 17. South America Retail and E-Commerce: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
Figure 18. South America Manufacturing: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
Figure 19. South America Transport and Logistics: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
Figure 20. South America Healthcare and Pharmaceutical: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
Figure 21. South America Media and Communication: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
Figure 22. South America Automotive: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
Figure 23. South America Others: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
Figure 24. South America: Customer Care BPO Market, by Key Country - Revenue (2022) (US$ Million)
Figure 25. South America Customer Care BPO Market Breakdown, by Country, 2022 & 2028 (%)
Figure 26. Brazil Customer Care BPO Market, Revenue and Forecast to 2028 (US$ Million)
Figure 27. Argentina Customer Care BPO Market, Revenue and Forecast to 2028 (US$ Million)
Figure 28. Rest of SAM Customer Care BPO Market, Revenue and Forecast to 2028 (US$ Million)