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欧洲队列管理系统市场预测至 2030 年 - 区域分析 - 按类型、组件和应用Europe Queue Management System Market Forecast to 2030 - Regional Analysis - By Type, Component, and Application |
2022年欧洲排队管理系统市场价值为1.2797亿美元,预计2030年将达到2.0065亿美元;预计2022年至2030年复合年增长率为5.8%。
在队列管理系统中实施人工智慧推动欧洲队列管理系统市场
客户对时间的期望不断提高,影响服务提供者采用伫列管理系统。最常见的客户投诉包括银行、零售商店、机场、医院和其他公共场所排长队,尤其是在高峰时段或假日。为了获得公共设施的服务,消费者往往不耐烦、压力重重,需要排队等候。此外,据世界卫生组织称,老年人口比例预计将从2015年的12%增加到2050年的22%。因此,医疗机构的长队对他们来说可能是一种身体负担,这就产生了对基于人工智慧的队列管理软体的需求。
使用基于人工智慧的队列管理系统支援医疗保健和其他设施解决客户的问题。基于人工智慧的队列管理系统利用人工智慧来最大限度地减少等待时间、管理队列并改善患者体验。它使用即时资料来预测客户流量并透过为客户提供无缝且无忧的体验来相应地分配资源。基于人工智慧的队列管理系统有助于减少客户的挫折感并提高客户的整体满意度。它能够即时监控客流量和排队长度,为企业主提供准确的资料以做出明智的决策。因此,基于人工智慧的队列管理系统的实施可能会在预测期内为市场参与者带来一些成长机会。
欧洲排队管理系统市场概况
欧洲国家技术先进,德国、英国、法国、西班牙、义大利和俄罗斯先进技术的采用率很高。根据荷兰外交部统计,2021年欧洲各类企业使用AI技术的比例仅8%,到2023年1月几乎翻了一番。交易。先进技术的持续采用鼓励市场参与者在队列管理系统中实施人工智慧技术,以提高客户满意度。人工智慧伫列管理系统可以为客户提供重要的自助服务选项,包括线上预约、报到亭和虚拟排队。这些减少了等待时间并改善了客户体验,预计这将在预测期内增加对队列管理系统的需求。
欧洲队列管理系统市场收入及 2030 年预测(百万美元)
欧洲队列管理系统市场细分
欧洲队列管理系统市场根据类型、组件、应用程式和国家/地区进行细分。
根据类型,欧洲排队管理系统市场分为虚拟排队和线性排队。 2022 年,虚拟排队细分市场将占更大份额。
按组件划分,欧洲队列管理系统市场分为解决方案和服务。 2022 年,解决方案领域将占据更大份额。
按应用划分,欧洲队列管理系统市场分为 BFSI、医院、零售店、公用事业服务提供者以及机场、餐厅、政府办公室等。 BFSI 细分市场在 2022 年占据最大份额。
根据国家/地区,欧洲队列管理系统市场分为法国、德国、英国、义大利、俄罗斯和欧洲其他地区。 2022 年,德国在欧洲排队管理系统市场占据主导地位。
Q-MATIC Group AB、Qminder Ltd、Q-nomy Inc、Aurionpro Solutions Ltd、Advantech Co Ltd 和 AKIS Technologies UAB 是欧洲队列管理系统市场上的一些领先公司。
The Europe queue management system market was valued at US$ 127.97 million in 2022 and is expected to reach US$ 200.65 million by 2030; it is estimated to grow at a CAGR of 5.8% from 2022 to 2030.
Implementing Artificial Intelligence in Queue Management System Drives Europe Queue Management System Market
The rise in customer expectations associated with their time influences service providers to adopt queue management systems. The most common customer complaints include long queues at banks, retail stores, airports, hospitals, and other public places, especially during peak hours or holidays. In order to access services in public facilities, consumers are often impatient and stressed and progress through queues. Moreover, according to the World Health Organization, the proportion of the geriatric population is expected to increase from 12% in 2015 to 22% by 2050. Older people suffering from cardiovascular disease, osteoporosis, and dementia require frequent visits to hospitals. Hence, long queues at medical facilities can be a physical burden to them, which generates the demand for AI-based queue management software.
The use of an AI-based queue management system supports healthcare and other facilities to solve their customer's problems. An AI-based queue management system leverages artificial intelligence to minimize wait times, manage queues, and improve patient experience. It uses real-time data to predict customer traffic and allocate resources accordingly by providing customers with a seamless and hassle-free experience. AI-based queue management systems help reduce customer frustration and improve overall customer's satisfaction. It is capable of monitoring customer traffic and queue length in real time, providing business owners with accurate data to make informed decisions. Thus, the implementation of AI-based queue management systems is likely to generate several growth opportunities for the market players during the forecast period.
Europe Queue Management System Market Overview
European countries are technologically advanced, owing to the high adoption rate of advanced technologies in Germany, the UK, France, Spain, Italy, and Russia. According to the Netherlands Ministry of Foreign Affairs, the AI technology used by various enterprises in Europe was only 8% in 2021, which has almost doubled by January 2023. In a few industries, 75% of enterprises use AI technology to manage their day-to-day transactions. The growing adoption of advanced technology encourages market players to implement AI technology in queue management systems to improve customer satisfaction. AI queue management systems can offer significant self-service options to customers, including online appointments, check-in kiosks, and virtual queuing. These reduce wait times and improve customer experience, which is expected to boost the demand for queue management systems during the forecast period.
Europe Queue Management System Market Revenue and Forecast to 2030 (US$ Million)
Europe Queue Management System Market Segmentation
The Europe queue management system market is segmented based on type, component, application, and country.
Based on type, the Europe queue management system market is bifurcated into virtual queuing and linear queuing. The virtual queuing segment held a larger share in 2022.
By component, the Europe queue management system market is bifurcated into solution and services. The solution segment held a larger share in 2022.
By application, the Europe queue management system market is segmented into BFSI, hospitals, retail outlets, utility service providers and airports, restaurants, government offices, and others. The BFSI segment held the largest share in 2022.
Based on country, the Europe queue management system market is segmented into France, Germany, the UK, Italy, Russia, and the Rest of Europe. Germany dominated the Europe queue management system market in 2022.
Q-MATIC Group AB, Qminder Ltd, Q-nomy Inc, Aurionpro Solutions Ltd, Advantech Co Ltd, and AKIS Technologies UAB are some of the leading companies operating in the Europe queue management system market.