市场调查报告书
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亚太地区退货管理软体市场预测至 2031 年 - 区域分析 - 按组件(软体和服务)、部署(云端和本地)和企业规模(大型企业和中小企业)Asia Pacific Returns Management Software Market Forecast to 2031 - Regional Analysis - by Component (Software and Services), Deployment (Cloud and On Premises), and Enterprise Size (Large Enterprises and SMEs) |
2023年,亚太地区退货管理软体市值为6.2577亿美元,预计2031年将达到14.6409亿美元;预计2023年至2031年复合年增长率为11.2%。
技术进步推动亚太地区退货管理软体市场
技术进步为退货管理软体市场带来了新的机会,提高了营运效率并改变了企业处理逆向物流的方式。电子商务的兴起导致产品退货大幅增加,需要先进的解决方案来应对与逆向物流相关的复杂多样的挑战。退货管理软体利用技术来简化和自动化整个退货流程,从发起到最终解决。
近年来,人工智慧 (AI) 和机器学习 (ML) 在退货管理软体中的采用不断增加。该公司正在认识到使用人工智慧和机器学习技术来改善退货管理流程并提高客户满意度的好处。人工智慧和机器学习可以透过多种方式用于退货管理软体。一种应用是透过模式检测,其中人工智慧和机器学习演算法可以分析过去的回报资料,以提供当前回报项目的准确估计。透过考虑错误、测试阶段、实际值和估计值等历史详细信息,系统可以微调其预测交付计划和为团队成员创建工作计划的准确性。这可以导致在退货管理流程中更好地执行风险管理和资源管理。
亚太地区退货管理软体市场概览
亚太地区包括澳洲、中国、日本、韩国、印度等主要经济体、亚太地区其他地区。根据亚洲开发银行的数据,亚太地区目前在全球企业对消费者(B2C) 和零售电子商务市场中占据主导地位,预计到2025 年,其份额将达到61%。因素推动的:智慧型手机的采用、日常必需品和奢侈品线上购物的便利性和安全性、种类繁多的产品和卖家,以及语音识别、扩增实境和人工智慧等尖端技术的快速发展。跨境电子商务是另一个推动退货管理软体需求的影响因素。随着国际线上交易的兴起,企业需要复杂的系统来应对跨境退货的复杂性,包括遵守不同的法规并优化亚太地区不同市场的物流。根据印度电商提供的资料,预计到2022年,印度网购退货率将在25%至40%之间,超过全球平均水准。率并侵蚀其整体获利能力。技术进步和智慧型设备的普及对市场成长做出了重大贡献。随着亚太地区的消费者采用数位平台进行购物,退货管理软体已成为企业高效管理和处理退货不可或缺的一部分,利用自动化和分析来提高整体营运效率。
亚太地区退货管理软体市场营收及 2031 年预测(百万美元)
亚太地区退货管理软体市场细分
亚太地区退货管理软体市场按组件、部署、企业规模和国家/地区进行分类。
根据组件,亚太地区退货管理软体市场分为软体和服务。到 2023 年,软体领域将占据更大的市场份额。
在部署方面,亚太地区退货管理软体市场分为云端和本地。 2023 年,云端细分市场将占据更大的市场份额。
依企业规模,亚太地区退货管理软体市场分为大型企业及中小企业。到2023年,大型企业细分市场将占据更大的市场份额。
依国家/地区划分,亚太地区退货管理软体市场分为中国、日本、韩国、印度、澳洲和亚太地区其他地区。 2023 年,中国在亚太地区退货管理软体市场占有率中占据主导地位。
ReverseLogix、United Parcel Service of America Inc、SAP SE 和 AfterShip 是亚太地区退货管理软体市场上的一些领先公司。
The Asia Pacific returns management software market was valued at US$ 625.77 million in 2023 and is projected to reach US$ 1,464.09 million by 2031; it is estimated to register a CAGR of 11.2% from 2023 to 2031.
Technological Advancements Boost Asia Pacific Returns Management Software Market
Technological advancements have opened new opportunities for the returns management software market, enhancing operational efficiency and transforming the way businesses handle reverse logistics. The rise of e-commerce has led to a significant increase in product returns, necessitating advanced solutions to manage the complex and diverse challenges associated with reverse logistics. Returns management software leverages technology to streamline and automate the entire returns process, from initiation to final resolution.
The adoption of artificial intelligence (AI) and machine learning (ML) in return management software has been increasing in recent years. Companies are recognizing the benefits of using AI and ML technologies to improve their return management processes and enhance customer satisfaction. AI and ML can be utilized in return management software in various ways. One application is through pattern detection, where AI and ML algorithms can analyze past return data to provide accurate estimates of current return projects. By considering historical details such as bugs, test phases, actuals, and estimated values, the system can fine-tune its accuracy in predicting delivery schedules and creating work schedules for team members. This can lead to better execution of risk management and resource management in return management processes.
Asia Pacific Returns Management Software Market Overview
Asia Pacific comprises major economies such as Australia, China, Japan, South Korea, India, and the Rest of Asia Pacific. According to the Asian Development Bank, Asia Pacific currently dominates the global business-to-consumer (B2C) and retail e-commerce market, with a projected share of 61% by 2025. This significant market share is driven by factors such as the rising adoption of smartphones, the convenience and safety of online shopping for everyday necessities and luxury items, the vast range of products and sellers available, and the rapid advancement of cutting-edge technologies such as voice recognition, augmented reality, and artificial intelligence. Cross-border e-commerce is another influential factor fueling the demand for returns management software. With the rise of international online transactions, businesses require sophisticated systems to navigate the complexities of cross-border returns, including compliance with different regulations and optimizing logistics across diverse markets within Asia Pacific. Based on data provided by Indian e-commerce players, the return rate for online shopping in India is estimated to range between 25 and 40%, surpassing the global average in the year 2022. This presents a substantial challenge for businesses, as returns have a direct impact on their profit margins and erode their overall profitability. Technological advancements and the proliferation of smart devices contribute significantly to market growth. As consumers across Asia-Pacific adopt digital platforms for shopping, returns management software becomes integral for businesses to manage and process returns efficiently, leveraging automation and analytics to enhance overall operational effectiveness.
Asia Pacific Returns Management Software Market Revenue and Forecast to 2031 (US$ Million)
Asia Pacific Returns Management Software Market Segmentation
The Asia Pacific returns management software market is categorized into component, deployment, enterprise size, and country.
Based on component, the Asia Pacific returns management software market is bifurcated into software and services. The software segment held a larger market share in 2023.
In terms of deployment, the Asia Pacific returns management software market is segmented into cloud and on premises. The cloud segment held a larger market share in 2023.
Based on enterprise size, the Asia Pacific returns management software market is bifurcated into large enterprises and SMEs. The large enterprise segment held a larger market share in 2023.
By country, the Asia Pacific returns management software market is segmented into China, Japan, South Korea, India, Australia, and the Rest of Asia Pacific. China dominated the Asia Pacific returns management software market share in 2023.
ReverseLogix, United Parcel Service of America Inc, SAP SE, and AfterShip are some of the leading companies operating in the Asia Pacific returns management software market.