聊天机器人市场－全球产业规模、份额、趋势、机会和预测（按机器人通讯方式（文字、音讯和视讯）、终端用户垂直产业（零售和电子商务、医​​疗保健和生命科学）、地区和竞争格局划分，2020-2030 年预测）

2024年全球聊天机器人市场规模为61.6亿美元，预计2030年将以25.1%的复合年增长率成长至236.1亿美元。聊天机器人是一种电脑程序，旨在模拟与人类用户的对话，主要透过文字或语音介面进行，并利用人工智慧（AI）和自然语言处理（NLP）技术来理解用户意图并产生回应。市场扩张的主要驱动因素包括：对全天候客户支援且希望降低营运成本的需求不断增长、人工智慧和自然语言处理技术的持续进步，以及消费者对即时自助服务互动方式的偏好不断变化。

主要市场驱动因素

主要市场挑战

主要市场趋势

目录

第一章：产品概述

第二章：研究方法

第三章：执行概要

第四章：顾客之声

第五章：全球聊天机器人市场展望

• 市场规模及预测
  • 按价值
• 市占率及预测
  • 透过机器人进行交流（文字、音讯、视讯）
  • 按终端用户产业（零售与电子商务、医​​疗保健与生命科学）划分
  • 按地区
  • 按公司（2024 年）
• 市场地图

第六章：北美聊天机器人市场展望

• 市场规模及预测
• 市占率及预测
• 北美洲：国家分析
  • 美国
  • 加拿大
  • 墨西哥

第七章：欧洲聊天机器人市场展望

• 市场规模及预测
• 市占率及预测
• 欧洲：国家分析
  • 德国
  • 法国
  • 英国
  • 义大利
  • 西班牙

第八章：亚太聊天机器人市场展望

• 市场规模及预测
• 市占率及预测
• 亚太地区：国家分析
  • 中国
  • 印度
  • 日本
  • 韩国
  • 澳洲

第九章：中东和非洲聊天机器人市场展望

• 市场规模及预测
• 市占率及预测
• 中东和非洲：国家分析
  • 沙乌地阿拉伯
  • 阿联酋
  • 南非

第十章：南美洲聊天机器人市场展望

• 市场规模及预测
• 市占率及预测
• 南美洲：国家分析
  • 巴西
  • 哥伦比亚
  • 阿根廷

第十一章：市场动态

• 司机
• 挑战

第十二章：市场趋势与发展

• 併购（如有）
• 产品发布（如有）
• 最新进展

第十三章：全球聊天机器人市场：SWOT分析

第十四章：波特五力分析

• 产业竞争
• 新进入者的潜力
• 供应商议价能力
• 顾客的力量
• 替代产品的威胁

第十五章：竞争格局

• IBM Corporation
• eGain Corporation
• Nuance Communications Inc. (Microsoft Corp.)
• Creative Virtual Ltd
• Avaamo Inc.
• EdgeVerve Systems Limited
• Zendesk Inc.
• Inbenta Holdings Inc.
• Serviceaide Inc.
• Amelia US LLC (Ipsoft Inc.)

第十六章：策略建议

第17章调查会社について・免责事项

The Global Chatbot Market, valued at USD 6.16 Billion in 2024, is projected to experience a CAGR of 25.1% to reach USD 23.61 Billion by 2030. A chatbot is a computer program engineered to simulate conversation with human users, primarily via text or voice interfaces, employing artificial intelligence (AI) and natural language processing (NLP) to understand and generate responses. The market's expansion is fundamentally driven by the escalating demand for 24/7 customer support at reduced operational expenditures, continuous advancements in AI and NLP technologies, and evolving consumer preferences for instant self-service interactions.

Key Market Drivers

The continuous advancements in Artificial Intelligence and Natural Language Processing serve as a primary driver for the global chatbot market. Continuous improvements in AI algorithms and deep learning models enable chatbots to understand complex human queries and generate coherent, contextually relevant responses with greater accuracy. These technological enhancements expand chatbot functionality, moving beyond basic inquiries to sophisticated interactions that closely emulate human conversation, thereby increasing their utility across diverse enterprise applications.

Key Market Challenges

The inherent concern regarding data privacy significantly impedes the expansion of the global chatbot market. Consumers are increasingly hesitant to engage with automated systems that may collect, process, and store their personal information, particularly sensitive data. This apprehension erodes user trust, which is fundamental for widespread adoption and sustained interaction with chatbot services. According to the International Association of Privacy Professionals (IAPP), in 2023, 68% of consumers globally expressed concern about their online privacy, with 57% specifically identifying artificial intelligence as a significant threat to their privacy.

Key Market Trends

The Global Chatbot Market is significantly shaped by the increasing integration of multimodal artificial intelligence, which allows chatbots to move beyond text-only interactions. This trend focuses on processing and combining various data types, including text, voice, images, and video, to create more comprehensive and intuitive user experiences. Multimodal AI enables chatbots to understand complex queries presented through diverse inputs, leading to more effective communication and problem resolution. For instance, according to a Google Cloud announcement in October 2025, Gemini Enterprise launched with next-generation conversational AI agents that can be deployed across telephony, web, mobile, email, and chat in over 40 languages, demonstrating a clear move towards integrating multiple communication modalities. This advanced capability enhances the chatbot's ability to interpret nuanced user intent and respond contextually, thereby increasing overall user satisfaction and expanding the range of applications for chatbots across industries

Key Market Players

• IBM Corporation
• eGain Corporation
• Nuance Communications Inc. (Microsoft Corp.)
• Creative Virtual Ltd
• Avaamo Inc.
• EdgeVerve Systems Limited
• Zendesk Inc.
• Inbenta Holdings Inc.
• Serviceaide Inc.
• Amelia US LLC (Ipsoft Inc.)

Report Scope:

In this report, the Global Chatbot Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Chatbot Market, By Bot Communication:

• Text
• Audio
• Video

Chatbot Market, By End User Vertical:

• Retail & eCommerce
• Healthcare & Life Sciences

Chatbot Market, By Region:

• North America
  • United States
  • Canada
  • Mexico
• Europe
  • France
  • United Kingdom
  • Italy
  • Germany
  • Spain
• Asia Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
• South America
  • Brazil
  • Argentina
  • Colombia
• Middle East & Africa
  • South Africa
  • Saudi Arabia
  • UAE

Competitive Landscape

Company Profiles: Detailed analysis of the major companies presents in the Global Chatbot Market.

Available Customizations:

Global Chatbot Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

• Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Product Overview

• 1.1. Market Definition
• 1.2. Scope of the Market
  • 1.2.1. Markets Covered
  • 1.2.2. Years Considered for Study
  • 1.2.3. Key Market Segmentations

2. Research Methodology

• 2.1. Objective of the Study
• 2.2. Baseline Methodology
• 2.3. Key Industry Partners
• 2.4. Major Association and Secondary Sources
• 2.5. Forecasting Methodology
• 2.6. Data Triangulation & Validation
• 2.7. Assumptions and Limitations

3. Executive Summary

• 3.1. Overview of the Market
• 3.2. Overview of Key Market Segmentations
• 3.3. Overview of Key Market Players
• 3.4. Overview of Key Regions/Countries
• 3.5. Overview of Market Drivers, Challenges, Trends

4. Voice of Customer

5. Global Chatbot Market Outlook

• 5.1. Market Size & Forecast
  • 5.1.1. By Value
• 5.2. Market Share & Forecast
  • 5.2.1. By Bot Communication (Text, Audio, Video)
  • 5.2.2. By End User Vertical (Retail & eCommerce, Healthcare & Life Sciences)
  • 5.2.3. By Region
  • 5.2.4. By Company (2024)
• 5.3. Market Map

6. North America Chatbot Market Outlook

• 6.1. Market Size & Forecast
  • 6.1.1. By Value
• 6.2. Market Share & Forecast
  • 6.2.1. By Bot Communication
  • 6.2.2. By End User Vertical
  • 6.2.3. By Country
• 6.3. North America: Country Analysis
  • 6.3.1. United States Chatbot Market Outlook
    • 6.3.1.1. Market Size & Forecast
      • 6.3.1.1.1. By Value
    • 6.3.1.2. Market Share & Forecast
      • 6.3.1.2.1. By Bot Communication
      • 6.3.1.2.2. By End User Vertical
  • 6.3.2. Canada Chatbot Market Outlook
    • 6.3.2.1. Market Size & Forecast
      • 6.3.2.1.1. By Value
    • 6.3.2.2. Market Share & Forecast
      • 6.3.2.2.1. By Bot Communication
      • 6.3.2.2.2. By End User Vertical
  • 6.3.3. Mexico Chatbot Market Outlook
    • 6.3.3.1. Market Size & Forecast
      • 6.3.3.1.1. By Value
    • 6.3.3.2. Market Share & Forecast
      • 6.3.3.2.1. By Bot Communication
      • 6.3.3.2.2. By End User Vertical

7. Europe Chatbot Market Outlook

• 7.1. Market Size & Forecast
  • 7.1.1. By Value
• 7.2. Market Share & Forecast
  • 7.2.1. By Bot Communication
  • 7.2.2. By End User Vertical
  • 7.2.3. By Country
• 7.3. Europe: Country Analysis
  • 7.3.1. Germany Chatbot Market Outlook
    • 7.3.1.1. Market Size & Forecast
      • 7.3.1.1.1. By Value
    • 7.3.1.2. Market Share & Forecast
      • 7.3.1.2.1. By Bot Communication
      • 7.3.1.2.2. By End User Vertical
  • 7.3.2. France Chatbot Market Outlook
    • 7.3.2.1. Market Size & Forecast
      • 7.3.2.1.1. By Value
    • 7.3.2.2. Market Share & Forecast
      • 7.3.2.2.1. By Bot Communication
      • 7.3.2.2.2. By End User Vertical
  • 7.3.3. United Kingdom Chatbot Market Outlook
    • 7.3.3.1. Market Size & Forecast
      • 7.3.3.1.1. By Value
    • 7.3.3.2. Market Share & Forecast
      • 7.3.3.2.1. By Bot Communication
      • 7.3.3.2.2. By End User Vertical
  • 7.3.4. Italy Chatbot Market Outlook
    • 7.3.4.1. Market Size & Forecast
      • 7.3.4.1.1. By Value
    • 7.3.4.2. Market Share & Forecast
      • 7.3.4.2.1. By Bot Communication
      • 7.3.4.2.2. By End User Vertical
  • 7.3.5. Spain Chatbot Market Outlook
    • 7.3.5.1. Market Size & Forecast
      • 7.3.5.1.1. By Value
    • 7.3.5.2. Market Share & Forecast
      • 7.3.5.2.1. By Bot Communication
      • 7.3.5.2.2. By End User Vertical

8. Asia Pacific Chatbot Market Outlook

• 8.1. Market Size & Forecast
  • 8.1.1. By Value
• 8.2. Market Share & Forecast
  • 8.2.1. By Bot Communication
  • 8.2.2. By End User Vertical
  • 8.2.3. By Country
• 8.3. Asia Pacific: Country Analysis
  • 8.3.1. China Chatbot Market Outlook
    • 8.3.1.1. Market Size & Forecast
      • 8.3.1.1.1. By Value
    • 8.3.1.2. Market Share & Forecast
      • 8.3.1.2.1. By Bot Communication
      • 8.3.1.2.2. By End User Vertical
  • 8.3.2. India Chatbot Market Outlook
    • 8.3.2.1. Market Size & Forecast
      • 8.3.2.1.1. By Value
    • 8.3.2.2. Market Share & Forecast
      • 8.3.2.2.1. By Bot Communication
      • 8.3.2.2.2. By End User Vertical
  • 8.3.3. Japan Chatbot Market Outlook
    • 8.3.3.1. Market Size & Forecast
      • 8.3.3.1.1. By Value
    • 8.3.3.2. Market Share & Forecast
      • 8.3.3.2.1. By Bot Communication
      • 8.3.3.2.2. By End User Vertical
  • 8.3.4. South Korea Chatbot Market Outlook
    • 8.3.4.1. Market Size & Forecast
      • 8.3.4.1.1. By Value
    • 8.3.4.2. Market Share & Forecast
      • 8.3.4.2.1. By Bot Communication
      • 8.3.4.2.2. By End User Vertical
  • 8.3.5. Australia Chatbot Market Outlook
    • 8.3.5.1. Market Size & Forecast
      • 8.3.5.1.1. By Value
    • 8.3.5.2. Market Share & Forecast
      • 8.3.5.2.1. By Bot Communication
      • 8.3.5.2.2. By End User Vertical

9. Middle East & Africa Chatbot Market Outlook

• 9.1. Market Size & Forecast
  • 9.1.1. By Value
• 9.2. Market Share & Forecast
  • 9.2.1. By Bot Communication
  • 9.2.2. By End User Vertical
  • 9.2.3. By Country
• 9.3. Middle East & Africa: Country Analysis
  • 9.3.1. Saudi Arabia Chatbot Market Outlook
    • 9.3.1.1. Market Size & Forecast
      • 9.3.1.1.1. By Value
    • 9.3.1.2. Market Share & Forecast
      • 9.3.1.2.1. By Bot Communication
      • 9.3.1.2.2. By End User Vertical
  • 9.3.2. UAE Chatbot Market Outlook
    • 9.3.2.1. Market Size & Forecast
      • 9.3.2.1.1. By Value
    • 9.3.2.2. Market Share & Forecast
      • 9.3.2.2.1. By Bot Communication
      • 9.3.2.2.2. By End User Vertical
  • 9.3.3. South Africa Chatbot Market Outlook
    • 9.3.3.1. Market Size & Forecast
      • 9.3.3.1.1. By Value
    • 9.3.3.2. Market Share & Forecast
      • 9.3.3.2.1. By Bot Communication
      • 9.3.3.2.2. By End User Vertical

10. South America Chatbot Market Outlook

• 10.1. Market Size & Forecast
  • 10.1.1. By Value
• 10.2. Market Share & Forecast
  • 10.2.1. By Bot Communication
  • 10.2.2. By End User Vertical
  • 10.2.3. By Country
• 10.3. South America: Country Analysis
  • 10.3.1. Brazil Chatbot Market Outlook
    • 10.3.1.1. Market Size & Forecast
      • 10.3.1.1.1. By Value
    • 10.3.1.2. Market Share & Forecast
      • 10.3.1.2.1. By Bot Communication
      • 10.3.1.2.2. By End User Vertical
  • 10.3.2. Colombia Chatbot Market Outlook
    • 10.3.2.1. Market Size & Forecast
      • 10.3.2.1.1. By Value
    • 10.3.2.2. Market Share & Forecast
      • 10.3.2.2.1. By Bot Communication
      • 10.3.2.2.2. By End User Vertical
  • 10.3.3. Argentina Chatbot Market Outlook
    • 10.3.3.1. Market Size & Forecast
      • 10.3.3.1.1. By Value
    • 10.3.3.2. Market Share & Forecast
      • 10.3.3.2.1. By Bot Communication
      • 10.3.3.2.2. By End User Vertical

11. Market Dynamics

• 11.1. Drivers
• 11.2. Challenges

12. Market Trends & Developments

• 12.1. Merger & Acquisition (If Any)
• 12.2. Product Launches (If Any)
• 12.3. Recent Developments

13. Global Chatbot Market: SWOT Analysis

14. Porter's Five Forces Analysis

• 14.1. Competition in the Industry
• 14.2. Potential of New Entrants
• 14.3. Power of Suppliers
• 14.4. Power of Customers
• 14.5. Threat of Substitute Products

15. Competitive Landscape

• 15.1. IBM Corporation
  • 15.1.1. Business Overview
  • 15.1.2. Products & Services
  • 15.1.3. Recent Developments
  • 15.1.4. Key Personnel
  • 15.1.5. SWOT Analysis
• 15.2. eGain Corporation
• 15.3. Nuance Communications Inc. (Microsoft Corp.)
• 15.4. Creative Virtual Ltd
• 15.5. Avaamo Inc.
• 15.6. EdgeVerve Systems Limited
• 15.7. Zendesk Inc.
• 15.8. Inbenta Holdings Inc.
• 15.9. Serviceaide Inc.
• 15.10. Amelia US LLC (Ipsoft Inc.)

16. Strategic Recommendations

17. About Us & Disclaimer