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市场调查报告书
商品编码
1845791

云端 ITSM 市场规模（按元件、服务类型、区域覆盖范围和预测）

Cloud ITSM Market Size By Component, By Service Type, By Geographic Scope and Forecast
出版日期: | 出版商: Verified Market Research | 英文 202 Pages | 商品交期: 2-3个工作天内

价格

云端 ITSM 市场规模与预测

预计 2024 年云端 ITSM 市场规模将达到 95 亿美元，到 2032 年将达到 345.2 亿美元，预测期内复合年增长率为 17.5%。

云端 IT 服务管理 (ITSM) 是指使用云端基础的平台来管理和交付 IT 服务。云端 ITSM 可以自动化和简化 IT 流程，例如事件管理、变更管理和服务请求，从而提高效率和协作。云端 ITSM 使企业能够存取扩充性、灵活且经济高效的 IT 服务解决方案，而无需部署大量的本地基础架构。这种方法可以加快服务交付速度，并提升整个企业的使用者体验。

全球云端 ITSM 市场驱动因素

云端 ITSM 市场的市场驱动因素包括：

云端处理的日益普及：企业对云端运算的日益普及推动了对云端ITSM解决方案的需求。企业更青睐云端基础的ITSM，因为它具有扩充性、灵活性和成本效益。根据VMR预测，到2026年，超过85%的企业将采用云端优先策略，这将显着推动云端ITSM市场的发展。

追求 IT 服务效率：企业正在寻求简化 IT 营运并改善服务交付。云端 ITSM 可实现工作流程自动化，减少人为错误，并加快事件解决速度。这不仅提高了生产力，还减少了停机时间，使其在各行各业中得到了广泛应用。

远距办公解决方案需求不断增长：疫情过后，远距办公和混合办公模式的激增加速了对云端基础的IT服务管理的需求。云端ITSM平台为分散式团队提供集中存取和无缝协作，无论身在何处都能提供IT支援。

与新兴技术的整合：云端 ITSM 与人工智慧、机器学习和自动化工具的整合将增强预测分析和主动服务管理。人工智慧赋能的 ITSM 解决方案预计将快速成长，因为它们将推动创新并扩大市场潜力。

全球云端 ITSM 市场的限制因素

有多种因素可能会对云端 ITSM 市场造成限制和挑战。这些因素包括：

资料安全问题：将组织的敏感资料储存在云端平台上会引发安全性和隐私问题。企业担心未授权存取、资料外洩以及法规遵循问题。确保强大的加密和安全通讯协定会增加复杂性和成本，这可能会阻碍云端基础的ITSM 解决方案的采用。

整合复杂性：将云端 ITSM 解决方案与现有旧有系统和多样化IT基础设施整合可能颇具挑战性。相容性问题和资料迁移复杂性通常需要额外的资源和时间，从而减慢实施速度并增加采用云端 ITSM 平台的组织的营运风险。

对网路连线的依赖：云端 ITSM 平台严重依赖稳定、高速的网路连线。连接不良或中断可能会中断对 IT 服务的访问，并影响业务永续营运。这种依赖性限制了云端 ITSM 在网路基础设施不可靠的地区运作的有效性。

成本管理挑战：虽然云端 ITSM 可以降低前期基础设施成本，但持续的订阅和扩展成本会随着时间的推移而增加。如果没有适当的成本管理，公司可能会面临预算超支，这难以证明对云端 IT 服务管理的长期投资是合理的。

目录

第一章 引言

  • 市场定义
  • 市场区隔
  • 调查时间表
  • 先决条件
  • 限制

第二章调查方法

  • 资料探勘
  • 二次调查
  • 初步调查
  • 专家建议
  • 品质检查
  • 最终审核
  • 数据三角测量
  • 自下而上的方法
  • 自上而下的方法
  • 调查流程
  • 资料来源

第三章执行摘要

  • 全球云端ATM市场概览
  • 全球云端 ATM 市场估计与预测
  • 全球云ATM市场生态图谱
  • 竞争分析漏斗图
  • 全球云端 ATM 市场：绝对商机
  • 全球云端 ATM 市场吸引力分析（按地区）
  • 全球云端 ATM市场魅力分析（按组件）
  • 全球云端 ATM 市场吸引力分析（按服务类型）
  • 全球云端 ITSM 市场（按地区）分析
  • 全球云端 ATM 市场各组成部分（十亿美元）
  • 全球云端 ATM 市场（按服务类型）
  • 全球云端 ATM 市场（按地区）
  • 未来市场机会

第四章 市场展望

  • 全球云端ATM市场的变化
  • 云端 ATM 的全球市场展望
  • 市场驱动因素
  • 市场限制
  • 市场趋势
  • 市场机会
  • 波特五力分析
    • 新进入者的威胁
    • 供应商的议价能力
    • 买方的议价能力
    • 替代品的威胁
    • 现有公司之间的竞争
  • 价值链分析
  • 定价分析
  • 宏观经济分析

第五章 部分市场

  • 概述
  • 全球云端 ITSM 市场：按组件分析基点份额（bps）
  • 解决方案
  • 服务

第六章 按服务类型分類的市场

  • 概述
  • 全球云端 ATM 市场：按服务类型分析Basis Point Share（bps）
  • 服务台软体
  • 配置和变更管理

第七章 区域市场

  • 概述
  • 北美洲
    • 美国
    • 加拿大
    • 墨西哥
  • 欧洲
    • 德国
    • 英国
    • 法国
    • 义大利
    • 西班牙
    • 其他欧洲国家
  • 亚太地区
    • 中国
    • 日本
    • 印度
    • 其他亚太地区
  • 拉丁美洲
    • 巴西
    • 阿根廷
    • 其他拉丁美洲
  • 中东和非洲
    • 阿拉伯聯合大公国
    • 沙乌地阿拉伯
    • 南非
    • 其他中东和非洲地区

第八章竞争格局

  • 概述
  • 主要发展策略
  • 公司的地理分布
  • 王牌矩阵
    • 积极的
    • 前线
    • 新兴
    • 创新者

第九章：公司简介

  • OVERVIEW
  • SERVICENOW
  • BMC SOFTWARE
  • IBM CORPORATION
  • ATLASSIAN CORPORATION PLC
  • CHERWELL SOFTWARE LLC
  • IVANTI
  • FRESHWORKS INC
  • MANAGEENGINE
  • AXIOS SYSTEMS
  • MICRO FOCUS INTERNATIONAL PLC
Product Code: 80426

Cloud ITSM Market Size and Forecast

Cloud ITSM Market size was valued at USD 9.5 Billion in 2024 and is projected to reach USD 34.52 Billion by 2032, growing at a CAGR of 17.5% during the forecast period. i.e., 2026-2032.

Cloud IT Service Management (ITSM) refers to the practice of managing and delivering IT services using cloud-based platforms. It automates and streamlines IT processes such as incident management, change management, and service requests, enhancing efficiency and collaboration. Cloud ITSM allows organizations to access scalable, flexible, and cost-effective IT service solutions without the need for extensive on-premises infrastructure. This approach supports faster service delivery and improved user experience across businesses.

Global Cloud ITSM Market Drivers

The market drivers for the cloud ITSM market can be influenced by various factors. These may include:

Increased Adoption of Cloud Computing: Growing adoption of cloud computing across enterprises drives demand for Cloud ITSM solutions. Organizations prefer cloud-based ITSM for its scalability, flexibility, and cost efficiency. According to VMR, over 85% of enterprises will adopt cloud-first strategies by 2026, boosting the Cloud ITSM market significantly.

Need for Enhanced IT Service Efficiency: Enterprises are seeking to streamline IT operations and improve service delivery. Cloud ITSM automates workflows, reduces manual errors, and enables faster incident resolution. This results in improved productivity and reduced downtime, driving widespread adoption across industries.

Rising Demand for Remote Work Solutions: The surge in remote and hybrid work models post-pandemic has accelerated the need for cloud-based IT service management. Cloud ITSM platforms provide centralized access and seamless collaboration for distributed teams, enhancing IT support regardless of location.

Integration with Emerging Technologies: Integration of Cloud ITSM with AI, machine learning, and automation tools enhances predictive analytics and proactive service management. AI-enabled ITSM solutions are expected to grow rapidly, driving innovation and expanding market potential.

Global Cloud ITSM Market Restraints

Several factors can act as restraints or challenges for the cloud ITSM market. These may include:

Data Security Concerns: Storing sensitive organizational data on cloud platforms raises security and privacy concerns. Companies worry about unauthorized access, data breaches, and compliance with regulations. Ensuring robust encryption and security protocols increases complexity and costs, which can hinder the adoption of cloud-based ITSM solutions.

Integration Complexity: Integrating Cloud ITSM solutions with existing legacy systems and diverse IT infrastructure can be challenging. Compatibility issues and data migration complexities often require additional resources and time, delaying implementation and increasing operational risks for organizations adopting cloud ITSM platforms.

Dependence on Internet Connectivity: Cloud ITSM platforms rely heavily on stable and high-speed internet connections. Poor connectivity or outages can disrupt access to IT services and impact business continuity. This dependence limits the effectiveness of cloud ITSM in regions with unreliable network infrastructure.

Cost Management Challenges: While cloud ITSM can reduce upfront infrastructure costs, ongoing subscription fees and scaling expenses can become significant over time. Without proper cost management, organizations may face budget overruns, making it difficult to justify long-term investments in cloud IT service management.

Global Cloud ITSM Market Segmentation Analysis

The Global Cloud ITSM Market is segmented based on Component, Service Type, and Geography.

Cloud ITSM Market, By Component

Solutions: Cloud ITSM solutions include software platforms that automate and manage IT services, offering modules for incident management, problem resolution, and service requests. These solutions enhance operational efficiency and provide centralized control over IT workflows.

Services: Services in the Cloud ITSM market cover professional services like consulting, implementation, and managed services. These help organizations customize, deploy, and maintain Cloud ITSM solutions effectively, ensuring optimized performance and support.

Cloud ITSM Market, By Service Type

Service Desk Software: This segment includes tools that provide a centralized point for managing IT support tickets, incidents, and user requests, streamlining communication between IT teams and end-users.

Configuration & Change Management: These services help monitor and control IT infrastructure configurations and changes, reducing risks associated with updates and maintaining system integrity.

Operations & Performance Management: This segment involves tools that monitor IT operations and system performance in real-time, enabling proactive issue detection and resolution.

Service Portfolio Management: It covers the management of the complete catalog of IT services, ensuring alignment with business goals and effective resource allocation.

Dashboard Reporting & Analytics: Analytics tools provide real-time insights, performance metrics, and reporting capabilities to facilitate data-driven decision-making and continuous service improvement.

Cloud ITSM Market, By Geography

North America: North America dominates the market due to rapid cloud adoption and the presence of major IT service providers. The region benefits from advanced IT infrastructure and a strong focus on digital transformation, driving demand for cloud-based ITSM solutions across various industries.

Europe: The region shows steady growth supported by stringent data protection regulations and increasing cloud adoption among enterprises. Countries like Germany, the UK, and France are investing heavily in cloud IT services to enhance operational efficiency and compliance.

Asia Pacific: Asia Pacific is the fastest-growing region, propelled by rising digital transformation initiatives, expanding IT infrastructure, and increasing adoption of cloud services in countries such as China, India, and Japan. Government support for cloud technology also fuels market expansion.

Latin America: The market is witnessing gradual growth, especially in Brazil and Mexico, driven by increasing IT spending and cloud migration. Organizations are adopting cloud ITSM solutions to improve service delivery and reduce operational costs.

Middle East and Africa: The Middle East and Africa show emerging potential due to growing digitalization efforts and infrastructure development. Cloud ITSM adoption is still in early stages, but is gaining momentum with expanding enterprise IT modernization projects.

Key Players

The "Global Cloud ITSM Market" study report will provide valuable insight with an emphasis on the global market. The major players in the market are ServiceNow, BMC Software, IBM Corporation, Atlassian Corporation Plc, Cherwell Software LLC, Ivanti, Freshworks Inc., ManageEngine, Axios Systems, and Micro Focus International plc.

Our market analysis also includes a section exclusively dedicated to these major players, where our analysts provide deep insights into their financial statements, product benchmarking, and SWOT analysis. The competitive landscape section also covers key development strategies, market share, and market ranking analysis of the above-mentioned players globally.

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 MARKET DEFINITION
  • 1.2 MARKET SEGMENTATION
  • 1.3 RESEARCH TIMELINES
  • 1.4 ASSUMPTIONS
  • 1.5 LIMITATIONS

2 RESEARCH METHODOLOGY

  • 2.1 DATA MINING
  • 2.2 SECONDARY RESEARCH
  • 2.3 PRIMARY RESEARCH
  • 2.4 SUBJECT MATTER EXPERT ADVICE
  • 2.5 QUALITY CHECK
  • 2.6 FINAL REVIEW
  • 2.7 DATA TRIANGULATION
  • 2.8 BOTTOM-UP APPROACH
  • 2.9 TOP-DOWN APPROACH
  • 2.10 RESEARCH FLOW
  • 2.11 DATA SOURCES

3 EXECUTIVE SUMMARY

  • 3.1 GLOBAL CLOUD ITSM MARKET OVERVIEW
  • 3.2 GLOBAL CLOUD ITSM MARKET ESTIMATES AND FORECAST (USD BILLION)
  • 3.3 GLOBAL CLOUD ITSM MARKET ECOLOGY MAPPING
  • 3.4 COMPETITIVE ANALYSIS: FUNNEL DIAGAM
  • 3.5 GLOBAL CLOUD ITSM MARKET ABSOLUTE MARKET OPPORTUNITY
  • 3.6 GLOBAL CLOUD ITSM MARKET ATTRACTIVENESS ANALYSIS, BY REGION
  • 3.7 GLOBAL CLOUD ITSM MARKETATTRACTIVENESS ANALYSIS, BY COMPONENT
  • 3.8 GLOBAL CLOUD ITSM MARKET ATTRACTIVENESS ANALYSIS, BY SERVICE TYPE
  • 3.9 GLOBAL CLOUD ITSM MARKET GEOGRAPHICAL ANALYSIS (CAGR %)
  • 3.10 GLOBAL CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • 3.11 GLOBAL CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • 3.12 GLOBAL CLOUD ITSM MARKET, BY GEOGRAPHY (USD BILLION)
  • 3.13 FUTURE MARKET OPPORTUNITIES

4 MARKET OUTLOOK

  • 4.1 GLOBAL CLOUD ITSM MARKET EVOLUTION
  • 4.2 GLOBAL CLOUD ITSM MARKET OUTLOOK
  • 4.3 MARKET DRIVERS
  • 4.4 MARKET RESTRAINTS
  • 4.5 MARKET TRENDS
  • 4.6 MARKET OPPORTUNITY
  • 4.7 PORTER'S FIVE FORCES ANALYSIS
    • 4.7.1 THREAT OF NEW ENTRANTS
    • 4.7.2 BARGAINING POWER OF SUPPLIERS
    • 4.7.3 BARGAINING POWER OF BUYERS
    • 4.7.4 THREAT OF SUBSTITUTE COMPONENTS
    • 4.7.5 COMPETITIVE RIVALRY OF EX9ISTING COMPETITORS
  • 4.8 VALUE CHAIN ANALYSIS
  • 4.9 PRICING ANALYSIS
  • 4.10 MACROECONOMIC ANALYSIS

5 MARKET, BY COMPONENT

  • 5.1 OVERVIEW
  • 5.2 GLOBAL CLOUD ITSM MARKET: BASIS POINT SHARE (BPS) ANALYSIS, BY COMPONENT
  • 5.3 SOLUTIONS
  • 5.4 SERVICES

6 MARKET, BY SERVICE TYPE

  • 6.1 OVERVIEW
  • 6.2 GLOBAL CLOUD ITSM MARKET: BASIS POINT SHARE (BPS) ANALYSIS, BY SERVICE TYPE
  • 6.3 SERVICE DESK SOFTWARE
  • 6.4 CONFIGURATION & CHANGE MANAGEMENT

7 MARKET, BY GEOGRAPHY

  • 7.1 OVERVIEW
  • 7.2 NORTH AMERICA
    • 7.2.1 U.S.
    • 7.2.2 CANADA
    • 7.2.3 MEXICO
  • 7.3 EUROPE
    • 7.3.1 GERMANY
    • 7.3.2 U.K.
    • 7.3.3 FRANCE
    • 7.3.4 ITALY
    • 7.3.5 SPAIN
    • 7.3.6 REST OF EUROPE
  • 7.4 ASIA PACIFIC
    • 7.4.1 CHINA
    • 7.4.2 JAPAN
    • 7.4.3 INDIA
    • 7.4.4 REST OF ASIA PACIFIC
  • 7.5 LATIN AMERICA
    • 7.5.1 BRAZIL
    • 7.5.2 ARGENTINA
    • 7.5.3 REST OF LATIN AMERICA
  • 7.6 MIDDLE EAST AND AFRICA
    • 7.6.1 UAE
    • 7.6.2 SAUDI ARABIA
    • 7.6.3 SOUTH AFRICA
    • 7.6.4 REST OF MIDDLE EAST AND AFRICA

8 COMPETITIVE LANDSCAPE

  • 8.1 OVERVIEW
  • 8.2 KEY DEVELOPMENT STRATEGIES
  • 8.3 COMPANY REGIONAL FOOTPRINT
  • 8.4 ACE MATRIX
    • 8.4.1 ACTIVE
    • 8.4.2 CUTTING EDGE
    • 8.4.3 EMERGING
    • 8.4.4 INNOVATORS

9 COMPANY PROFILES

  • 9.1 OVERVIEW
  • 9.2 SERVICENOW
  • 9.3 BMC SOFTWARE
  • 9.4 IBM CORPORATION
  • 9.5 ATLASSIAN CORPORATION PLC
  • 9.6 CHERWELL SOFTWARE LLC
  • 9.7 IVANTI
  • 9.8 FRESHWORKS INC
  • 9.9 MANAGEENGINE
  • 9.10 AXIOS SYSTEMS
  • 9.11 MICRO FOCUS INTERNATIONAL PLC

LIST OF TABLES AND FIGURES

  • TABLE 1 PROJECTED REAL GDP GROWTH (ANNUAL PERCENTAGE CHANGE) OF KEY COUNTRIES
  • TABLE 2 GLOBAL CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 3 GLOBAL CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 4 GLOBAL CLOUD ITSM MARKET, BY GEOGRAPHY (USD BILLION)
  • TABLE 5 NORTH AMERICA CLOUD ITSM MARKET, BY COUNTRY (USD BILLION)
  • TABLE 6 NORTH AMERICA CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 7 NORTH AMERICA CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 8 U.S. CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 9 U.S. CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 11 CANADA CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 12 MEXICO CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 14 EUROPE CLOUD ITSM MARKET, BY COUNTRY (USD BILLION)
  • TABLE 15 EUROPE CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 17 GERMANY CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 18 GERMANY CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 19 U.K. CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 21 FRANCE CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 22 FRANCE CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 24 ITALY CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 25 SPAIN CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 27 REST OF EUROPE CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 28 REST OF EUROPE CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 30 ASIA PACIFIC CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 31 ASIA PACIFIC CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 33 CHINA CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 34 JAPAN CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 36 INDIA CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 37 INDIA CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 39 REST OF APAC CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 40 LATIN AMERICA CLOUD ITSM MARKET, BY COUNTRY (USD BILLION)
  • TABLE 41 LATIN AMERICA CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 43 BRAZIL CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 44 BRAZIL CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 46 ARGENTINA CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 47 REST OF LATAM CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 49 MIDDLE EAST AND AFRICA CLOUD ITSM MARKET, BY COUNTRY (USD BILLION)
  • TABLE 50 MIDDLE EAST AND AFRICA CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 52 UAE CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 53 UAE CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 55 SAUDI ARABIA CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 56 SOUTH AFRICA CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 57 SOUTH AFRICA CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 59 REST OF MEA CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 60 COMPANY REGIONAL FOOTPRINT