全球服务交付自动化市场研究报告 - 2024 年至 2032 年产业分析、规模、份额、成长、趋势和预测

全球服务交付自动化市场需求预计将从 2023 年的 85.5 亿美元达到近 503.2 亿美元的市场规模，2024-2032 年研究期间复合年增长率为 21.77%。

服务交付自动化 (SDA) 包含用于自动化业务或 IT 流程中的一系列人工操作的各种技术。其中一些技术包括人工智慧、机器人、认知工具等。降低工资成本。它可用于改进所涉及的品质、治理和合规程序。 SDA 是一种非侵入性、高回报、低风险且可补救的系统。选择合适的 SDA 工具时要考虑的因素是支援的可用性和原始码维护。

市场动态

数位化劳动力的日益普及以及各最终用户行业业务流程自动化解决方案的优势不断增强，将成为推动该市场成长的关键驱动力。 SDA 可以在零售、饭店、医疗保健和物流等行业的高峰需求期间满足客户需求，从而显着提高组织的营运效率。 SDA 平台高度安全，受到银行业的青睐，可维持广泛的审计追踪以进行监控和合规性。流程自动化可以增强组织的服务交付、效率和利润。阻碍该市场成长的各种因素包括高昂的初始设置成本、培训成本以及平台的客製化成本。

研究报告涵盖波特五力模型、市场吸引力分析和价值链分析。这些工具有助于清晰地了解行业结构并评估全球范围内的竞争吸引力。此外，这些工具还对全球服务交付自动化市场的每个细分市场进行了包容性评估。服务交付自动化产业的成长和趋势为本研究提供了整体方法。

市场区隔

服务交付自动化市场报告的这一部分提供了有关国家和区域级别细分市场的详细资料，从而帮助战略家确定相应产品或服务的目标人口统计数据以及即将到来的机会。

按类型

• 业务流程自动化
• IT流程自动化

按最终用户

• 卫生保健
• BFSI
• 观光与旅馆业
• 资讯科技与电信
• 运输与物流
• 零售
• 其他的

区域分析

本节涵盖区域前景，重点介绍北美、欧洲、亚太地区、拉丁美洲以及中东和非洲的服务交付自动化市场当前和未来的需求。此外，该报告重点关注所有主要地区各个应用领域的需求、估计和预测。

该研究报告还涵盖了市场主要参与者的全面概况以及对全球竞争格局的深入了解。服务交付自动化市场的主要参与者包括 Automation Anywhere Inc.、Xerox Corporation、Celaton Limited、Exilant Technologies Private Limited、UiPath、Genfour Ltd.、IPsoft、Openspan Inc.、Blue Prism、Arago US Inc.、Nice Systems Ltd.。本节包含竞争格局的整体视图，包括各种策略发展，例如关键併购、未来产能、合作伙伴关係、财务概况、合作、新产品开发、新产品发布和其他发展。

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目录

第一章：前言

• 报告说明
  • 客观的
  • 目标受众
  • 独特的销售主张 (USP) 和产品
• 研究范围
• 研究方法
  • 市场研究过程
  • 市场研究方法论

第 2 章：执行摘要

• 市集亮点
• 全球市场概况

第 3 章：服务交付自动化 - 产业分析

• 简介 - 市场动态
• 市场驱动因素
• 市场限制
• 机会
• 产业动态
• 波特五力分析
• 市场吸引力分析
  • 按类型分類的市场吸引力分析
  • 最终用户的市场吸引力分析
  • 市场吸引力分析：按地区

第 4 章：价值链分析

• 价值链分析
• 原料分析
  • 原料清单
  • 原料厂商清单
  • 主要原物料价格走势
• 潜在买家名单
• 行销管道
  • 直效行销
  • 间接行销
  • 行销通路发展趋势

第 5 章：全球服务交付自动化市场分析：按类型

• 按类型概述
• 按类型分析历史和预测数据
• 业务流程自动化
• IT流程自动化

第 6 章：全球服务交付自动化市场分析：依最终用户分类

• 最终用户概述
• 最终用户的历史和预测数据分析
• 卫生保健
• BFSI
• 观光与旅馆业
• 资讯科技与电信
• 运输与物流
• 零售
• 其他的

第 7 章：全球服务交付自动化市场分析：依地理位置

• 区域展望
• 介绍
• 北美销售分析
  • 概览、历史与预测资料销售分析
  • 北美按细分市场销售分析
  • 北美按国家销售分析
  • 美国销售分析
  • 加拿大销售分析
  • 墨西哥销售分析
• 欧洲销售分析
  • 概览、历史与预测资料销售分析
  • 欧洲按细分市场销售分析
  • 欧洲按国家销售分析
  • 英国销售分析
  • 法国销售分析
  • 德国销售分析
  • 义大利销售分析
  • 俄罗斯销售分析
  • 欧洲其他地区销售分析
• 亚太地区销售分析
  • 概览、历史与预测资料销售分析
  • 亚太地区按细分市场销售分析
  • 亚太地区按国家销售分析
  • 中国销售分析
  • 印度销售分析
  • 日本销售分析
  • 韩国销售分析
  • 澳洲销售分析
  • 东南亚销售分析
  • 亚太地区其他地区销售分析
• 拉丁美洲销售分析
  • 概览、历史与预测资料销售分析
  • 拉丁美洲按细分市场销售分析
  • 拉丁美洲按国家销售分析
  • 巴西销售分析
  • 阿根廷销售分析
  • 秘鲁销售分析
  • 智利销售分析
  • 拉丁美洲其他地区销售分析
• 中东和非洲销售分析
  • 概览、历史与预测资料销售分析
  • 中东和非洲按细分市场销售分析
  • 中东和非洲按国家销售分析
  • 沙乌地阿拉伯销售分析
  • 阿联酋销售分析
  • 以色列销售分析
  • 南非销售分析
  • 中东其他地区和非洲销售分析

第 8 章：服务交付自动化公司的竞争格局

• 服务交付自动化市场竞争
• 伙伴关係/协作/协议
• 併购
• 新产品发布
• 其他发展

第 9 章：公司简介

• 顶级公司市占率分析
• 市场集中度
• Automation Anywhere Inc.
• 公司概况
• 公司收入
• 产品
• 最新动态
• Xerox Corporation
• 公司概况
• 公司收入
• 产品
• 最新动态
• Celaton Limited
• 公司概况
• 公司收入
• 产品
• 最新动态
• Exilant Technologies Private Limited
• 公司概况
• 公司收入
• 产品
• 最新动态
• UiPath
• 公司概况
• 公司收入
• 产品
• 最新动态
• Genfour Ltd.
• 公司概况
• 公司收入
• 产品
• 最新动态
• IPsoft
• 公司概况
• 公司收入
• 产品
• 最新动态
• Openspan Inc.
• 公司概况
• 公司收入
• 产品
• 最新动态
• Blue Prism
• 公司概况
• 公司收入
• 产品
• 最新动态
• Arago US Inc.
• 公司概况
• 公司收入
• 产品
• 最新动态
• Nice Systems Ltd
• 公司概况
• 公司收入
• 产品
• 最新动态

註 - 在公司概况中，财务详细资讯和最新发展视情况而定，或对私人公司而言可能不包括在内

The global demand for Service Delivery Automation Market is presumed to reach the market size of nearly USD 50.32 Billion by 2032 from USD 8.55 Billion in 2023 with a CAGR of 21.77% under the study period 2024-2032.

Service delivery automation, or SDA, encompasses the various technologies used to automate a series of human actions in a business or IT process. Some of these technologies include AI, robotics, cognitive tools, etc. It can lower payroll costs by automating several repetitive, high-volume transactional processes involved in an organization like searching websites, administering purchase orders and invoices, communicating with customers, and administering databases. It can be used to improve the quality, governance, and compliance procedures involved. SDA is a non-invasive, high return, and low-risk system that is remediable. The factors that are considered when choosing a suitable SDA tool are the availability of support and source code maintenance.

MARKET DYNAMICS

The increasing adoption of a digital workforce and growing benefits of automation solutions for business processes across various end-user industries will be the critical drivers anticipated to boost this market's growth. SDA can significantly improve an organization's operational efficiency by catering to customers during peak demand periods in industries like retail, hospitality, healthcare, and logistics. SDA platforms are highly secure and are favored in the banking sector to maintain extensive audit trails for monitoring and compliance. Automation of processes can enhance service delivery, efficiency, and profit of an organization. The various factors hampering this market's growth are high initial setup costs, costs involved in training, and the platform's customization.

The research report covers Porter's Five Forces Model, Market Attractiveness Analysis, and Value Chain analysis. These tools help to get a clear picture of the industry's structure and evaluate the competition attractiveness at a global level. Additionally, these tools also give an inclusive assessment of each segment in the global market of Service Delivery Automation. The growth and trends of Service Delivery Automation industry provide a holistic approach to this study.

MARKET SEGMENTATION

This section of the Service Delivery Automation market report provides detailed data on the segments at country and regional level, thereby assisting the strategist in identifying the target demographics for the respective product or services with the upcoming opportunities.

By Type

• Business Process Automation
• IT Process Automation

By End-User

• Healthcare
• BFSI
• Travel & Hospitality
• IT & Telecommunication
• Transport & Logistic
• Retail
• Others

REGIONAL ANALYSIS

This section covers the regional outlook, which accentuates current and future demand for the Service Delivery Automation market across North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. Further, the report focuses on demand, estimation, and forecast for individual application segments across all the prominent regions.

The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide. The major players in the Service Delivery Automation market include Automation Anywhere Inc., Xerox Corporation, Celaton Limited, Exilant Technologies Private Limited, UiPath, Genfour Ltd., IPsoft, Openspan Inc., Blue Prism, Arago US Inc., Nice Systems Ltd. This section consists of a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.

In case you have any custom requirements, do write to us. Our research team can offer a customized report as per your need.

TABLE OF CONTENTS

1. PREFACE

• 1.1. Report Description
  • 1.1.1 Objective
  • 1.1.2 Target Audience
  • 1.1.3 Unique Selling Proposition (USP) & offerings
• 1.2. Research Scope
• 1.3. Research Methodology
  • 1.3.1 Market Research Process
  • 1.3.2 Market Research Methodology

2. EXECUTIVE SUMMARY

• 2.1. Highlights of Market
• 2.2. Global Market Snapshot

3. SERVICE DELIVERY AUTOMATION - INDUSTRY ANALYSIS

• 3.1. Introduction - Market Dynamics
• 3.2. Market Drivers
• 3.3. Market Restraints
• 3.4. Opportunities
• 3.5. Industry Trends
• 3.6. Porter's Five Force Analysis
• 3.7. Market Attractiveness Analysis
  • 3.7.1 Market Attractiveness Analysis By Type
  • 3.7.2 Market Attractiveness Analysis By End-User
  • 3.7.3 Market Attractiveness Analysis By Region

4. VALUE CHAIN ANALYSIS

• 4.1. Value Chain Analysis
• 4.2. Raw Material Analysis
  • 4.2.1 List of Raw Materials
  • 4.2.2 Raw Material Manufactures List
  • 4.2.3 Price Trend of Key Raw Materials
• 4.3. List of Potential Buyers
• 4.4. Marketing Channel
  • 4.4.1 Direct Marketing
  • 4.4.2 Indirect Marketing
  • 4.4.3 Marketing Channel Development Trend

5. GLOBAL SERVICE DELIVERY AUTOMATION MARKET ANALYSIS BY TYPE

• 5.1. Overview By Type
• 5.2. Historical and Forecast Data Analysis By Type
• 5.3. Business Process Automation Historic and Forecast Sales By Regions
• 5.4. IT Process Automation Historic and Forecast Sales By Regions

6. GLOBAL SERVICE DELIVERY AUTOMATION MARKET ANALYSIS BY END-USER

• 6.1. Overview By End-User
• 6.2. Historical and Forecast Data Analysis By End-User
• 6.3. Healthcare Historic and Forecast Sales By Regions
• 6.4. BFSI Historic and Forecast Sales By Regions
• 6.5. Travel & Hospitality Historic and Forecast Sales By Regions
• 6.6. IT & Telecommunication Historic and Forecast Sales By Regions
• 6.7. Transport & Logistic Historic and Forecast Sales By Regions
• 6.8. Retail Historic and Forecast Sales By Regions
• 6.9. Others Historic and Forecast Sales By Regions

7. GLOBAL SERVICE DELIVERY AUTOMATION MARKET ANALYSIS BY GEOGRAPHY

• 7.1. Regional Outlook
• 7.2. Introduction
• 7.3. North America Sales Analysis
  • 7.3.1 Overview, Historic and Forecast Data Sales Analysis
  • 7.3.2 North America By Segment Sales Analysis
  • 7.3.3 North America By Country Sales Analysis
  • 7.3.4 United States Sales Analysis
  • 7.3.5 Canada Sales Analysis
  • 7.3.6 Mexico Sales Analysis
• 7.4. Europe Sales Analysis
  • 7.4.1 Overview, Historic and Forecast Data Sales Analysis
  • 7.4.2 Europe By Segment Sales Analysis
  • 7.4.3 Europe By Country Sales Analysis
  • 7.4.4 United Kingdom Sales Analysis
  • 7.4.5 France Sales Analysis
  • 7.4.6 Germany Sales Analysis
  • 7.4.7 Italy Sales Analysis
  • 7.4.8 Russia Sales Analysis
  • 7.4.9 Rest Of Europe Sales Analysis
• 7.5. Asia Pacific Sales Analysis
  • 7.5.1 Overview, Historic and Forecast Data Sales Analysis
  • 7.5.2 Asia Pacific By Segment Sales Analysis
  • 7.5.3 Asia Pacific By Country Sales Analysis
  • 7.5.4 China Sales Analysis
  • 7.5.5 India Sales Analysis
  • 7.5.6 Japan Sales Analysis
  • 7.5.7 South Korea Sales Analysis
  • 7.5.8 Australia Sales Analysis
  • 7.5.9 South East Asia Sales Analysis
  • 7.5.10 Rest Of Asia Pacific Sales Analysis
• 7.6. Latin America Sales Analysis
  • 7.6.1 Overview, Historic and Forecast Data Sales Analysis
  • 7.6.2 Latin America By Segment Sales Analysis
  • 7.6.3 Latin America By Country Sales Analysis
  • 7.6.4 Brazil Sales Analysis
  • 7.6.5 Argentina Sales Analysis
  • 7.6.6 Peru Sales Analysis
  • 7.6.7 Chile Sales Analysis
  • 7.6.8 Rest of Latin America Sales Analysis
• 7.7. Middle East & Africa Sales Analysis
  • 7.7.1 Overview, Historic and Forecast Data Sales Analysis
  • 7.7.2 Middle East & Africa By Segment Sales Analysis
  • 7.7.3 Middle East & Africa By Country Sales Analysis
  • 7.7.4 Saudi Arabia Sales Analysis
  • 7.7.5 UAE Sales Analysis
  • 7.7.6 Israel Sales Analysis
  • 7.7.7 South Africa Sales Analysis
  • 7.7.8 Rest Of Middle East And Africa Sales Analysis

8. COMPETITIVE LANDSCAPE OF THE SERVICE DELIVERY AUTOMATION COMPANIES

• 8.1. Service Delivery Automation Market Competition
• 8.2. Partnership/Collaboration/Agreement
• 8.3. Merger And Acquisitions
• 8.4. New Product Launch
• 8.5. Other Developments

9. COMPANY PROFILES OF SERVICE DELIVERY AUTOMATION INDUSTRY

• 9.1. Top Companies Market Share Analysis
• 9.2. Market Concentration Rate
• 9.3. Automation Anywhere Inc.
  • 9.3.1 Company Overview
  • 9.3.2 Company Revenue
  • 9.3.3 Products
  • 9.3.4 Recent Developments
• 9.4. Xerox Corporation
  • 9.4.1 Company Overview
  • 9.4.2 Company Revenue
  • 9.4.3 Products
  • 9.4.4 Recent Developments
• 9.5. Celaton Limited
  • 9.5.1 Company Overview
  • 9.5.2 Company Revenue
  • 9.5.3 Products
  • 9.5.4 Recent Developments
• 9.6. Exilant Technologies Private Limited
  • 9.6.1 Company Overview
  • 9.6.2 Company Revenue
  • 9.6.3 Products
  • 9.6.4 Recent Developments
• 9.7. UiPath
  • 9.7.1 Company Overview
  • 9.7.2 Company Revenue
  • 9.7.3 Products
  • 9.7.4 Recent Developments
• 9.8. Genfour Ltd.
  • 9.8.1 Company Overview
  • 9.8.2 Company Revenue
  • 9.8.3 Products
  • 9.8.4 Recent Developments
• 9.9. IPsoft
  • 9.9.1 Company Overview
  • 9.9.2 Company Revenue
  • 9.9.3 Products
  • 9.9.4 Recent Developments
• 9.10. Openspan Inc.
  • 9.10.1 Company Overview
  • 9.10.2 Company Revenue
  • 9.10.3 Products
  • 9.10.4 Recent Developments
• 9.11. Blue Prism
  • 9.11.1 Company Overview
  • 9.11.2 Company Revenue
  • 9.11.3 Products
  • 9.11.4 Recent Developments
• 9.12. Arago US Inc.
  • 9.12.1 Company Overview
  • 9.12.2 Company Revenue
  • 9.12.3 Products
  • 9.12.4 Recent Developments
• 9.13. Nice Systems Ltd
  • 9.13.1 Company Overview
  • 9.13.2 Company Revenue
  • 9.13.3 Products
  • 9.13.4 Recent Developments

Note - In company profiling, financial details and recent developments are subject to availability or might not be covered in the case of private companies

LIST OF TABLES

• Market Snapshot
• Drivers: Impact Analysis
• Restraints: Impact Analysis
• List of Raw Material
• List of Raw Material Manufactures
• Analysis By Type (USD MN)
• Business Process Automation Market Sales By Geography (USD MN)
• IT Process Automation Market Sales By Geography (USD MN)
• Analysis By End-User (USD MN)
• Healthcare Market Sales By Geography (USD MN)
• BFSI Market Sales By Geography (USD MN)
• Travel & Hospitality Market Sales By Geography (USD MN)
• IT & Telecommunication Market Sales By Geography (USD MN)
• Transport & Logistic Market Sales By Geography (USD MN)
• Retail Market Sales By Geography (USD MN)
• Others Market Sales By Geography (USD MN)
• Global Service Delivery Automation Market Sales By Geography (USD MN)
• North America Market Analysis (USD MN)
• United States Market Analysis (USD MN)
• Canada Market Analysis (USD MN)
• Mexico Market Analysis (USD MN)
• Europe Market Analysis (USD MN)
• Europe Market Estimate By Country (USD MN)
• United Kingdom Market Analysis (USD MN)
• France Market Analysis (USD MN)
• Germany Market Analysis (USD MN)
• Italy Market Analysis (USD MN)
• Russia Market Analysis (USD MN)
• Spain Market Analysis (USD MN)
• Rest of Europe Market Analysis (USD MN)
• Asia Pacific Market Analysis (USD MN)
• China Market Analysis (USD MN)
• Japan Market Analysis (USD MN)
• India Market Analysis (USD MN)
• South Korea Market Analysis (USD MN)
• Australia Market Analysis (USD MN)
• South East Asia Market Analysis (USD MN)
• Rest of Asia Pacific Market Analysis (USD MN)
• Latin America Market Analysis (USD MN)
• Brazil Market Analysis (USD MN)
• Argentina Market Analysis (USD MN)
• Peru Market Analysis (USD MN)
• Chile Market Analysis (USD MN)
• Rest of Latin America Market Analysis (USD MN)
• Middle East & Africa Market Analysis (USD MN)
• Saudi Arabia Market Analysis (USD MN)
• UAE Market Analysis (USD MN)
• Israel Market Analysis (USD MN)
• South Africa Market Analysis (USD MN)
• Rest of Middle East and Africa Market Analysis (USD MN)
• Partnership/Collaboration/Agreement
• Mergers And Acquisition

LIST OF FIGURES

• Research Scope of Service Delivery Automation Report
• Market Research Process
• Market Research Methodology
• Global Service Delivery Automation Market Size, By Region (USD MN)
• Porters Five Forces Analysis
• Market Attractiveness Analysis By Type
• Market Attractiveness Analysis By End-User
• Market Attractiveness Analysis By Region
• Value Chain Analysis
• Global Market Analysis By Type (USD MN)
• Business Process Automation Market Sales By Geography (USD MN)
• IT Process Automation Market Sales By Geography (USD MN)
• Global Market Analysis By End-User (USD MN)
• Healthcare Market Sales By Geography (USD MN)
• BFSI Market Sales By Geography (USD MN)
• Travel & Hospitality Market Sales By Geography (USD MN)
• IT & Telecommunication Market Sales By Geography (USD MN)
• Transport & Logistic Market Sales By Geography (USD MN)
• Retail Market Sales By Geography (USD MN)
• Others Market Sales By Geography (USD MN)
• Global Market Sales (USD MN)
• North America Market Sales (USD MN)
• Europe Market Sales (USD MN)
• Asia Pacific Market Sales (USD MN)
• Latin America Market Sales (USD MN)
• Middle East & Africa Market Sales (USD MN)
• Recent Development in Industry
• Top Company Market Share Analysis

Kindly note that the above listed are the basic tables and figures of the report and are not limited to the TOC.