全球客户服务技术市场规模：组件、类型、公司规模、最终用途行业、区域预测（2022-2028）

对数字标牌和 mPOS 的需求不断增长，对移动销售点设备的需求不断增长，越来越多的公司为其客户提供互动体验，以及来自主要终端行业的面向客户的技术. 采用的扩大也最有望支持全球客户服务技术市场的整体增长。

然而，在 2022 年至 2028 年的预测期内，高安全和隐私风险预计将阻碍市场增长。

本报告对全球面向客户的技术市场进行研究和分析，并提供市场趋势、竞争状况、按细分市场/地区划分的市场分析以及主要公司概况等系统信息。

目录

第 1 章执行摘要

第二章全球客户服务技术市场的定义和范围

第 3 章全球客户响应技术市场动态

• 客户响应技术市场影响分析（2020-2028）

第 4 章全球客户响应技术市场行业分析

• 波特五力模型
• PEST 分析
• 投资采用模式
• 分析师建议和结论
• 主要投资机会
• 关键成功策略

第 5 章风险评估：COVID-19 的影响

• 评估 COVID-19 对行业的整体影响
• COVID-19 前后的市场情景

第 6 章全球客户响应技术市场：按组件

• 市场快照
• 市场表现/潜力分析：按组件
• 市场估计和预测：按组件（2018-2028 年）
• 细分分析
• 硬件设备
• 软件平台
• 服务

第 7 章全球客户响应技术市场：按类型

• 市场快照
• 市场表现/潜力分析：按类型
• 市场估计和预测：按类型（2018-2028 年）
• 细分分析
• 数码设备
• 交易设备
• 基于体验的设备

第 8 章全球客户响应技术市场：按公司规模

• 市场快照
• 市场表现/潜力分析：按公司规模
• 市场估计和预测：按公司规模（2018-2028 年）
• 细分分析
• 中小企业
• 大公司

第 9 章全球客户响应技术市场：按最终用途行业分类

• 市场快照
• 市场表现/潜力分析：按最终用途行业
• 市场估计和预测：按最终用途行业分类（2018-2028 年）
• 细分分析
• BFSI
• 零售
• 旅游/款待
• 车
• 医疗
• 其他

第 10 章全球客户响应技术市场：区域分析

• 区域市场概况
• 北美
  • 美国
  • 加拿大
• 欧洲
  • 英国
  • 德国
  • 法国
  • 西班牙
  • 意大利
  • 其他欧洲
• 亚太地区
  • 中国
  • 印度
  • 日本
  • 澳大利亚
  • 韩国
  • 其他亚太地区
• 拉丁美洲
  • 巴西
  • 墨西哥
• 其他领域

第11章衝突信息

• 主要市场策略
• 公司简介
• SAMSUNG ELECTRONICS CO.LTD
• SONY CORPORATION
• LGCORPORATION
• NEC DISPLAY SOLUTIONS
• CENTER FOR ADVANCING RETAIL & TECHNOLOGY (CART)
• PANASONIC CORPORATION
• FABCON INC.
• FUJITSU GROIP
• MOBILE DEMAND
• L.C.

第12章调查过程

12.1 调查过程

• 数据挖掘
• 分析
• 市场预测
• 验证
• 出版

12.2 调查属性

12.3 调查先决条件

Global Customer Facing Technology Market is valued approximately USD XXXMillion in 2021 and is anticipated to grow with a healthy growth rate of more than XX% over the forecast period 2022-2028. Customer Facing Technology is a crystalline white solid with a high melting point. Its solubility studies concludes that it is only weakly soluble in water. It is utilized in metal processing, chemical manufacture, and a range of other applications. Increase in demand of digital signage and mPOS, rise in demand of mobile point for sale devices and rising trends in company to offer interactive experience to their customers. Also, growing implementation of customer-facing technology by major end-user industries is most likely to boost the overall growth of the Global Customer Facing Technology Market. However, High risk of security and privacy can obstruct the market's expansion over the projection period of 2022-2028.

The key regions considered for the global Customer Facing Technology Market study includes Asia Pacific, North America, Europe, Latin America, and Rest of the World. US are the leading region across the world. Presence of major key players and supportive infrastructure is driving the market growth in the North America. Whereas, Europe is also anticipated to exhibit highest growth rate over the forecast period 2022-2028. The market is expected to grow during the projected period, due to growing demand of customer-facing technologies.

Major market player included in this report are:

Samsung Electronics Co.Ltd.

Sony Corporation

LG Corporation

NEC Display Solutions

Center for Advancing Retail & Technology (CART)

Panasonic Corporation

Fabcon Inc.

Fujitsu Group

MobileDemand

L.C.

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the Application within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Component:

Hardware/Devices

Software/Platform

Services

By Type:

Digital Device

Transactional Device

Experiential Devices

By Enterprises Size:

SMEs

Large Enterprises

By End-User Industry:

BFSI, Retail

Travel and Hospitality

Automotive

Healthcare

Others

By Region:

North America

U.S.

Canada

Europe

UK

Germany

France

Spain

Italy

ROE

Asia Pacific

China

India

Japan

Australia

South Korea

RoAPAC

Latin America

Brazil

Mexico

Rest of the World

Furthermore, years considered for the study are as follows:

Historical year - 2018, 2019, 2020

Base year - 2021

Forecast period - 2022 to 2028

Target Audience of the Global Customer Facing Technology Market in Market Study:

Key Consulting Companies & Advisors

Large, medium-sized, and small enterprises

Venture capitalists

Value-Added Resellers (VARs)

Third-party knowledge providers

Investment bankers

Investors

Table of Contents

Chapter 1. Executive Summary

• 1.1. Market Snapshot
• 1.2. Global & Segmental Market Estimates & Forecasts, 2020-2028 (USD Billion)
  • 1.2.1. Customer Facing Technology Market, by Region, 2020-2028 (USD Billion)
  • 1.2.2. Customer Facing Technology Market, by Component, 2020-2028 (USD Billion)
  • 1.2.3. Customer Facing Technology Market, by Type, 2020-2028 (USD Billion)
  • 1.2.4. Customer Facing Technology Market, by Enterprise Size, 2020-2028 (USD Billion)
  • 1.2.5. Customer Facing Technology Market, by End-Use Industry, 2020-2028 (USD Billion)
• 1.3. Key Trends
• 1.4. Estimation Methodology
• 1.5. Research Assumption

Chapter 2. Global Customer Facing Technology Market Definition and Scope

• 2.1. Objective of the Study
• 2.2. Market Definition & Scope
  • 2.2.1. Scope of the Study
  • 2.2.2. Industry Evolution
• 2.3. Years Considered for the Study
• 2.4. Currency Conversion Rates

Chapter 3. Global Customer Facing Technology Market Dynamics

• 3.1. Customer Facing Technology Market Impact Analysis (2020-2028)
  • 3.1.1. Market Drivers
    • 3.1.1.1. Increase in demand of digital signage and mPOS
    • 3.1.1.2. Rise in demand of mobile point for sale devices
    • 3.1.1.3. Rising trends in company to offer interactive experience to their customers
  • 3.1.2. Market Challenges
    • 3.1.2.1. High risk of security and privacy
  • 3.1.3. Market Opportunities
    • 3.1.3.1. Growing implementation of customer-facing technology by major key players

Chapter 4. Global Customer Facing Technology Market Industry Analysis

• 4.1. Porter's 5 Force Model
  • 4.1.1. Bargaining Power of Suppliers
  • 4.1.2. Bargaining Power of Buyers
  • 4.1.3. Threat of New Entrants
  • 4.1.4. Threat of Substitutes
  • 4.1.5. Competitive Rivalry
  • 4.1.6. Futuristic Approach to Porter's 5 Force Model (2018-2028)
• 4.2. PEST Analysis
  • 4.2.1. Political
  • 4.2.2. Economical
  • 4.2.3. Social
  • 4.2.4. Technological
• 4.3. Investment Adoption Model
• 4.4. Analyst Recommendation & Conclusion
• 4.5. Top investment opportunity
• 4.6. Top winning strategies

Chapter 5. Risk Assessment: COVID-19 Impact

• 5.1.1. Assessment of the overall impact of COVID-19 on the industry
• 5.1.2. Pre COVID-19 and post COVID-19 market scenario

Chapter 6. Global Customer Facing Technology Market, by Component

• 6.1. Market Snapshot
• 6.2. Global Customer Facing Technology Market by Component, Performance - Potential Analysis
• 6.3. Global Customer Facing Technology Market Estimates & Forecasts by Component 2018-2028 (USD Billion)
• 6.4. Customer Facing Technology Market, Sub Segment Analysis
• 6.4.1 Hardware/Devices
• 6.4.2 Software/Platform
• 6.4.3 Services

Chapter 7. Global Customer Facing Technology Market, by Type

• 7.1. Market Snapshot
• 7.2. Global Customer Facing Technology Market by Type, Performance - Potential Analysis
• 7.3. Global Customer Facing Technology Market Estimates & Forecasts by Type 2018-2028 (USD Billion)
• 7.4. Customer Facing Technology Market, Sub Segment Analysis
• 7.4.1 Digital Devices
• 7.4.2 Transactional Devices
• 7.4.3 Experiential Devices

Chapter 8. Global Customer Facing Technology Market, by Enterprise Size

• 8.1. Market Snapshot
• 8.2. Global Customer Facing Technology Market by Enterprise Size, Performance - Potential Analysis
• 8.3. Global Customer Facing Technology Market Estimates & Forecasts by Enterprise Size 2018-2028 (USD Billion)
• 8.4. Customer Facing Technology Market, Sub Segment Analysis
• 8.4.1 SMEs
• 8.4.2 Large Enterprises

Chapter 9. Global Customer Facing Technology Market, by End-Use Industry

• 9.1. Market Snapshot
• 9.2. Global Customer Facing Technology Market by End-Use Industry, Performance - Potential Analysis
• 9.3. Global Customer Facing Technology Market Estimates & Forecasts by End-Use Industry 2018-2028 (USD Billion)
• 9.4. Customer Facing Technology Market, Sub Segment Analysis
• 9.4.1 BFSI
• 9.4.2 Retail
• 9.4.3 Travel and Hospitality
• 9.4.4 Automotive
• 9.4.5 Healthcare
• 9.4.6 Others

Chapter 10. Global Customer Facing Technology Market, Regional Analysis

• 10.1. Customer Facing Technology Market, Regional Market Snapshot
• 10.2. North America Customer Facing Technology Market
  • 10.2.1. U.S. Customer Facing Technology Market
    • 10.2.1.1. Component breakdown estimates & forecasts, 2018-2028
    • 10.2.1.2. Type breakdown estimates & forecasts, 2018-2028
    • 10.2.1.3. Enterprise Size breakdown estimates & forecasts, 2018-2028
    • 10.2.1.4. End-Use Industry breakdown estimates & forecasts, 2018-2028
  • 10.2.2. Canada Customer Facing Technology Market
• 10.3. Europe Customer Facing Technology Market Snapshot
  • 10.3.1. U.K. Customer Facing Technology Market
  • 10.3.2. Germany Customer Facing Technology Market
  • 10.3.3. France Customer Facing Technology Market
  • 10.3.4. Spain Customer Facing Technology Market
  • 10.3.5. Italy Customer Facing Technology Market
  • 10.3.6. Rest of Europe Customer Facing Technology Market
• 10.4. Asia-Pacific Customer Facing Technology Market Snapshot
  • 10.4.1. China Customer Facing Technology Market
  • 10.4.2. India Customer Facing Technology Market
  • 10.4.3. Japan Customer Facing Technology Market
  • 10.4.4. Australia Customer Facing Technology Market
  • 10.4.5. South Korea Customer Facing Technology Market
  • 10.4.6. Rest of Asia Pacific Customer Facing Technology Market
• 10.5. Latin America Customer Facing Technology Market Snapshot
  • 10.5.1. Brazil Customer Facing Technology Market
  • 10.5.2. Mexico Customer Facing Technology Market
• 10.6. Rest of The World Customer Facing Technology Market

Chapter 11. Competitive Intelligence

• 11.1. Top Market Strategies
• 11.2. Company Profiles
• 11.2.1 SAMSUNG ELECTRONICS CO.LTD
  • 11.2.1.1 Key information
  • 11.2.1.2 Overview
  • 11.2.1.3 Financial (subject to data availability)
  • 11.2.1.4 Product summary
  • 11.2.1.5 Recent developments
• 11.2.2 SONY CORPORATION
• 11.2.3 LGCORPORATION
• 11.2.4 NEC DISPLAY SOLUTIONS
• 11.2.5 CENTER FOR ADVANCING RETAIL & TECHNOLOGY (CART)
• 11.2.6 PANASONIC CORPORATION
• 11.2.7 FABCON INC.
• 11.2.8 FUJITSU GROIP
• 11.2.9 MOBILE DEMAND
• 11.2.10 L.C.

Chapter 12. Research Process

10.1 Research Process

• 10.1.1 Data Mining
• 10.1.2 Analysis
• 10.1.3 Market Estimation
• 10.1.4 Validation
• 10.1.5 Publishing

10.2 Research Attributes

10.3 Research Assumption

LIST OF TABLES

• TABLE 1. Global Customer Facing Technology Market, report scope
• TABLE 2. Global Customer Facing Technology Market estimates & forecasts by Region 2018-2028 (USD Billion)
• TABLE 3. Global Customer Facing Technology Market estimates & forecasts by Component 2018-2028 (USD Billion)
• TABLE 4. Global Customer Facing Technology Market estimates & forecasts by Type 2018-2028 (USD Billion)
• TABLE 5. Global Customer Facing Technology Market estimates & forecasts by Enterprises Size 2018-2028 (USD Billion)
• TABLE 6. Global Customer Facing Technology Market estimates & forecasts by End-User Industry 2018-2028 (USD Billion)
• TABLE 7. Global Customer Facing Technology Market by segment, estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 8. Global Customer Facing Technology Market by region, estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 9. Global Customer Facing Technology Market by segment, estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 10. Global Customer Facing Technology Market by region, estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 11. Global Customer Facing Technology Market by segment, estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 12. Global Customer Facing Technology Market by region, estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 13. Global Customer Facing Technology Market by segment, estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 14. Global Customer Facing Technology Market by region, estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 15. Global Customer Facing Technology Market by segment, estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 16. Global Customer Facing Technology Market by region, estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 17. U.S. Customer Facing Technology Market estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 18. U.S. Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 19. U.S. Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 20. Canada Customer Facing Technology Market estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 21. Canada Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 22. Canada Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 23. UK Customer Facing Technology Market estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 24. UK Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 25. UK Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 26. Germany Customer Facing Technology Market estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 27. Germany Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 28. Germany Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 29. RoE Customer Facing Technology Market estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 30. RoE Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 31. RoE Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 32. China Customer Facing Technology Market estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 33. China Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 34. China Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 35. India Customer Facing Technology Market estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 36. India Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 37. India Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 38. Japan Customer Facing Technology Market estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 39. Japan Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 40. Japan Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 41. RoAPAC Customer Facing Technology Market estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 42. RoAPAC Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 43. RoAPAC Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 44. Brazil Customer Facing Technology Market estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 45. Brazil Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 46. Brazil Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 47. Mexico Customer Facing Technology Market estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 48. Mexico Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 49. Mexico Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 50. RoLA Customer Facing Technology Market estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 51. RoLA Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 52. RoLA Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 53. Row Customer Facing Technology Market estimates & forecasts, 2018-2028 (USD Billion)
• TABLE 54. Row Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 55. Row Customer Facing Technology Market estimates & forecasts by segment 2018-2028 (USD Billion)
• TABLE 56. List of secondary sources, used in the study of global Customer Facing Technology Market
• TABLE 57. List of primary sources, used in the study of global Customer Facing Technology Market
• TABLE 58. Years considered for the study
• TABLE 59. Exchange rates considered

LIST OF FIGURES

List of figures

• FIG 1. Global Customer Facing Technology Market, research methodology
• FIG 2. Global Customer Facing Technology Market, market estimation techniques
• FIG 3. Global market size estimates & forecast methods
• FIG 4. Global Customer Facing Technology Market, key trends 2021
• FIG 5. Global Customer Facing Technology Market, growth prospects 2022-2028
• FIG 6. Global Customer Facing Technology Market, porters 5 force model
• FIG 7. Global Customer Facing Technology Market, pest analysis
• FIG 8. Global Customer Facing Technology Market, value chain analysis
• FIG 9. Global Customer Facing Technology Market by segment, 2018 & 2028 (USD Billion)
• FIG 10. Global Customer Facing Technology Market by segment, 2018 & 2028 (USD Billion)
• FIG 11. Global Customer Facing Technology Market by segment, 2018 & 2028 (USD Billion)
• FIG 12. Global Customer Facing Technology Market by segment, 2018 & 2028 (USD Billion)
• FIG 13. Global Customer Facing Technology Market by segment, 2018 & 2028 (USD Billion)
• FIG 14. Global Customer Facing Technology Market, regional snapshot 2018 & 2028
• FIG 15. North America Customer Facing Technology Market 2018 & 2028 (USD Billion)
• FIG 16. Europe Customer Facing Technology Market 2018 & 2028 (USD Billion)
• FIG 17. Asia pacific Customer Facing Technology Market 2018 & 2028 (USD Billion)
• FIG 18. Latin America Customer Facing Technology Market 2018 & 2028 (USD Billion)
• FIG 19. Global Customer Facing Technology Market, company market share analysis (2021)