Frost Radar:客户的迴响(VoC)分析(2022年)

本报告提供客户的迴响(VoC)分析市场相关调查，市场趋势，竞争环境，主要企业简介等彙整资讯。

主要课题

• 全球VoC是怎样的情形？
• VoC平台的主要供应商在哪里？
• 确实证明出色革新的企业在哪里？
• 显示其他更高成长率的VoC供应商在哪里？

目录

策略性必要事项与成长环境

FROST RADAR(TM)

• Frost Radar(TM):顾客的迴响
• Frost Radar(TM):竞争环境

主要企业

• CallMiner
• Cisco
• DataEQ
• InMoment
• Medallia
• NICE
• Qualtrics
• SANDSIV
• Verint
• Wonderflow

策略性洞察能力

• 策略性洞察能力

下一步:活用Frost Radar(TM)给予主要的利害关係者力量

• 参加Frost Radar(TM)的意义
• Frost Radar(TM)强化CEO的成长团队
• Frost Radar(TM)给予投资者力量
• Frost Radar(TM)给予客户力量
• Frost Radar(TM)给予董事会力量

Frost Radar(TM)分析

• Frost Radar(TM):未来的成长潜在力的基准
• 免责声明

A Benchmarking System to Spark Companies to Action Innovation That Fuels New Deal Flow and Growth Pipelines

Well-established businesses receive massive amounts of feedback every day, obtained through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. This presents companies with an opportunity to collect remarkable volumes of customer data that they can use to enhance market intelligence.

VoC refers to the practice of collecting, analyzing, and distributing customer feedback to improve a product, solution, or service. With accurate VoC data, businesses can enhance customer experience (CX), meet unmet needs in the marketplace, and differentiate themselves from competitors. Companies can unlock VoC through technologies such as sentiment analysis, which uses natural language processing (NLP), machine learning (ML), text analysis, and computational linguistics to identify the opinion, intent, or emotion behind the customers' words.

The report titled "Frost Radar™: Voice of Customer Analytics, 2022" plots the market leaders for growth, innovation, or both and who has been instrumental in advancing the industry into the future. These companies have demonstrated high growth potential, best practices, competitive intensity, customer value, and partner potential. The Frost Radar reveals the market positioning of companies in an industry using their Growth and Innovation scores, as highlighted in the Frost Radar methodology.

The VoC space is growing, though only 10 companies are reported in this Frost Radar. Key vendors highlighted are Verint, Nice, Qualtrics, Medallia, DataEQ, CallMiner, Wonderflow, SANDSIV, InMoment, and Cisco.

The Frost Radar reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar methodology. The document presents competitive profiles on each of the companies in the Frost Radar based on their growth, innovation, and a small discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in the industry and benchmarks them across 10 criteria on the Frost Radar, where the leading companies in the industry are then positioned. Industry leaders on both the Growth and Innovation indices are recognized as best practice recipients.

Key Issues Addressed:

• What does the global VoC space look like?

• Who are the top vendors for VoC platforms?

• Which are the companies that have demonstrated innovation excellence?

• Which are the VoC vendors who have shown higher growth than others?

Table of Contents

Strategic Imperative and Growth Environment

• The Strategic Imperative
• The Strategic Imperative (continued)
• The Growth Environment
• The Growth Environment (continued)

Frost Radar™

• Frost Radar™: Voice of Customer
• Frost Radar™: Competitive Environment
• Frost Radar™: Competitive Environment

Companies to Action

• CallMiner
• Cisco
• DataEQ
• InMoment
• Medallia
• NICE
• Qualtrics
• SANDSIV
• Verint
• Wonderflow

Strategic Insights

• Strategic Insights
• Strategic Insights (continued)
• Strategic Insights (continued)
• Strategic Insights (continued)
• Strategic Insights (continued)

Next Steps: Leveraging the Frost Radar™ to Empower Key Stakeholders

• Significance of Being on the Frost Radar™
• Frost Radar™ Empowers the CEO's Growth Team
• Frost Radar™ Empowers Investors
• Frost Radar™ Empowers Customers
• Frost Radar™ Empowers the Board of Directors

Frost Radar™ Analytics

• Frost Radar™: Benchmarking Future Growth Potential
• Frost Radar™: Benchmarking Future Growth Potential
• Legal Disclaimer