市场调查报告书
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1385344
劳动力管理 (WFM) 软体市场规模 - 按软体类型(劳动力调度和最佳化、考勤管理、员工绩效管理、劳动力分析)、部署模型、最终用户和全球预测,2023-2032 年Workforce Management (WFM) Software Market Size-By Software Type (Workforce Scheduling and Optimization, Time and Attendance Management, Employee Performance Management, Workforce Analytics), Deployment Model, End-user & Global Forecast, 2023-2032 |
从 2023 年到 2032 年,全球劳动力管理 (WFM) 软体市场规模预计将实现超过 8% 的CAGR,原因是资料分析和报告在组织中的重要性日益提高,以支持数据驱动的决策,从而提供更好的资源分配和最佳化。
对提高营运效率的日益关注也迫使企业部署 WFM 软体来自动化和优化与劳动力相关的流程。例如,2023 年 4 月,领先的客户体验 (CX) 技术供应商 TTEC Holdings 宣布推出 TTEC Digital 针对 Microsoft Dynamics 365 客户服务的劳动力管理 (WFM) 适配器,以即时了解劳动力绩效。遵守劳动法规和劳动力相关法律的重要性日益增加,也推动了对 WFM 软体的需求,以帮助组织遵守不断变化的法规,同时限制法律问题和处罚的风险。
整个 WFM 软体产业根据软体类型、部署模型以及最终用户和地区进行细分。
就软体类型而言,劳动力调度和优化领域的市场规模从 2023 年到 2032 年可能会出现健康的CAGR。这种成长可归因于组织越来越注重平衡营运需求、合规性要求以及员工偏好,以促进充分优化和满意的员工队伍。 WFM 软体可确保策略性的劳动力规划,因为它提供了对长期人员配置需求和趋势的洞察。调度过程的自动化可以减少手动调度所需的时间和精力,也将有利于该细分市场的成长。
根据最终用途,医疗保健领域的劳动力管理软体市场规模预计将扩大到 2032 年。医疗保健组织严格遵守严格的劳动法规,包括加班规则、最长工作时间和休息时间,正在推动这一增长。偏好WFM软体来自动化调度流程。该软体还有助于根据患者需求、员工可用性以及法规遵循创建优化的员工时间表。
从地区来看,由于云端运算、行动连接和物联网等新技术的快速采用,预计 2023 年至 2032 年亚太地区 WFM 软体产业规模将出现显着的CAGR。远端和行动工作安排的激增也推动了对该地区支援行动劳动力管理的 WFM 解决方案的需求增加。根据人力资源解决方案公司 Aon 的一项调查,截至 2022 年 8 月,近 9% 的印度企业完全采用远距办公。
Global Workforce Management (WFM) Software Market size is poised to record over 8% CAGR from 2023-2032, due to the rising importance of data analytics and reporting in organizations for enabling data-driven decision-making to offer better resource allocation and optimization.
The growing focus on improving operational efficiency is also compelling businesses to deploy WFM software to automate and optimize workforce-related processes. For instance, in April 2023, leading customer experience (CX) technology provider TTEC Holdings announced the launch of Workforce Management (WFM) Adapter by TTEC Digital for Microsoft Dynamics 365 Customer Service to render real-time visibility into workforce performance. The increasing criticality of complying with labor regulations and workforce-related laws is also pushing the demand for WFM software to assist organizations in staying compliant with the changing regulations whilst limiting the risk of legal issues and penalties.
The overall WFM software industry is segmented based on software type, deployment model, and end-user, and region.
In terms of software type, the market size from the workforce scheduling and optimization segment may observe healthy CAGR from 2023-2032. The growth can be attributed to the rising focus of organizations on balancing operational needs, compliance requirements as well as employee preferences to facilitate well-optimized and satisfied workforce. WFM software ensures strategic workforce planning as it provides insights into long-term staffing needs and trends. Automation of the scheduling process for reducing the time and effort required in manual scheduling will also prove favorable for the segment growth.
On the basis of end-use, the workforce management software market size from the healthcare segment is expected to expand up to 2032. The strong adherence of healthcare organizations to strict labor regulations, including overtime rules, maximum working hours, and break times is driving the preference for WFM software to automate the scheduling processes. The software also assists in creating optimized staff schedules based on patient demand, staff availability as well as regulatory compliance.
Regionally, the Asia Pacific WFM software industry size is projected to accrue notable CAGR from 2023 to 2032 due to the rapid adoption new technologies, such as cloud computing, mobile connectivity, and IoT. The surge in remote and mobile work arrangements is also driving the increased demand for WFM solutions for support mobile workforce management in the region. As per a survey by HR solutions firm Aon, nearly 9% of corporate India was functionally fully remotely as of August 2022.