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车辆道路救援系统市场规模、份额和趋势分析报告:2024-2030 年按服务类型、提供者、车辆类型、地区和细分市场预测Vehicle Roadside Assistance Market Size, Share & Trends Analysis Report By Service Type, By Provider, By Vehicle Type (Passenger Cars, Commercial Vehicles), By Region, And Segment Forecasts, 2024 - 2030 |
预计2023年全球车辆道路救援系统市场规模将达255.8亿美元,2024年至2030年复合年增长率预估为4.9%。
车辆道路救援系统是一项旨在针对驾驶过程中出现车辆相关问题时发生的诱发因素提供紧急援助的服务。这通常包括对可能意外出现的各种问题的支持,例如轮胎漏气、电池问题、燃料供应、停工、拖车服务和小型机械维修。
全球汽车持有的增加和交通流量的增加导致故障和事故发生率上升,从而推动了对路边援助服务的需求。此外,道路安全意识的提高以及领先企业提供的服务范围的扩大(包括订阅模式)正在进一步支持市场成长。
人工智慧 (AI)、全球定位系统 (GPS)、远端资讯处理和物联网 (IoT) 等先进技术在道路救援系统业务中的持续整合正在推动市场成长。例如,人工智慧用于透过确保最近的服务提供者快速到达客户来优化乘车调度。人工智慧还将透过分析交通量、位置和所需服务类型等因素来即时做出决策,从而提高效率和回应时间。此外,远端资讯处理系统允许车辆即时向服务提供者发送资料,使服务提供者能够快速诊断问题并确定最佳行动方案。该技术提供更快的回应时间和更准确的服务,减少停机时间并改善整体客户体验。
此外,行动应用程式正在成为现代道路援助服务的基石。这些应用程式为用户提供了一个方便的平台来请求帮助、追踪服务进展以及与服务提供者进行沟通。应用程式内聊天、即时追踪和数位付款选项等增强功能简化了援助流程并提高了用户满意度。行动应用程式还可以实现更透明的服务追踪和状态更新,即使在压力情况下也能为用户提供更高的满足感。因此,越来越多地采用路边援助提供者提供的行动应用程式进一步促进了市场成长。
全球电动车和自动驾驶汽车的日益普及也是车辆道路救援系统产业的一大趋势。随着这些车辆类型变得越来越流行,道路救援系统提供者正在调整他们的服务以满足他们的独特需求。对于电动车 (EV),这意味着为技术人员提供针对电池问题和充电支援的专门培训和工具。就自动驾驶汽车而言,提供者正在利用先进技术并开发新通讯协定来解决潜在的软体相关问题。因此,由于道路上电动车数量的增加,对电池救援服务的需求不断增加,正在推动市场成长。
儘管车辆道路救援系统市场不断增长和进步,但一些限制因素可能会阻碍市场的成长,例如服务品质水准的变化和网路安全问题。随着车辆、基础设施和服务平台透过网路互连,它们变得更容易受到网路威胁。骇客可能会破坏智慧道路系统和车辆网络,从而导致交通拥堵、事故和未授权存取个人资料等中断。这给业务效率、用户安全和隐私带来了重大风险。此外,确保先进的防火墙和安全通讯协定等强大的网路安全措施需要大量投资和技术专业知识,这可能对某些提供者构成障碍。
The global vehicle roadside assistance market size was estimated at USD 25.58 billion in 2023 and is projected to grow at a CAGR of 4.9% from 2024 to 2030. Vehicle roadside assistance is a service designed to provide emergency help to drivers who experience vehicle-related issues while on the road. It typically includes support for a range of problems that can occur unexpectedly, such as flat tires, battery issues, fuel delivery, lockouts, towing services, and minor mechanical repairs.
The rise in vehicle ownership globally, coupled with increasing traffic volumes, has led to a higher incidence of breakdowns and accidents, thereby driving the demand for roadside assistance services. In addition, the growing awareness of road safety, alongside the expansion of service offerings by major players, including subscription models, is further propelling market growth.
The rising integration of advanced technologies such as artificial intelligence (AI), global positioning system (GPS), telematics, and internet of things (IoT) in roadside assistance operations is propelling the growth of the market. For instance, AI is used to optimize vehicle dispatching by ensuring that the nearest service provider arrives at the customer quickly. AI also analyzes factors such as traffic, location, and the type of service needed to make real-time decisions, enhancing efficiency and response times. In addition, with telematics systems, vehicles can transmit real-time data to service providers, enabling them to quickly diagnose issues and determine the best course of action. This technology allows for faster response times and more accurate service, reducing downtime and enhancing the overall customer experience.
Furthermore, mobile applications are becoming a cornerstone of modern roadside assistance services. These applications offer users a convenient platform to request help, track service progress, and communicate with service providers. Enhanced features such as in-app chat, real-time tracking, and digital payment options streamline the assistance process and improve user satisfaction. Mobile applications also allow for more transparent service tracking and status updates, providing users with greater satisfaction during stressful situations. Thus, the increased adoption of mobile applications provided by roadside assistance providers is further improving the growth of the market.
The rising adoption of electric and autonomous vehicles across the globe is another major trend in the vehicle roadside assistance industry. As these vehicle types become more prevalent, roadside assistance providers are adapting services to address their unique requirements. For electric vehicles (EVs), this means equipping technicians with specialized training and tools for battery issues and charging support. For autonomous vehicles, providers are developing new protocols for handling advanced technology and addressing potential software-related issues. Thus, the rising demand for battery assistance services due to the increased number of electric vehicles on the roads is boosting the market's growth.
Despite the growth and advancements in the vehicle roadside assistance market, several restraining factors, such as varying levels of service quality and cybersecurity concerns, could hamper the growth of the market. As vehicles, infrastructure, and service platforms become more interconnected through the internet, they become more vulnerable to cyber threats. Hackers could potentially compromise smart road systems or vehicle networks, leading to disruptions such as traffic jams, accidents, or unauthorized access to personal data. This poses a significant risk to operational efficiency, user safety, and privacy. In addition, ensuring robust cybersecurity measures, such as advanced firewalls and secure protocols, requires substantial investment and technical expertise, which can be a barrier for some providers.
Global Vehicle Roadside Assistance Market Report Segmentation
The report forecasts revenue growth at global, regional, and country levels and analyzes the latest industry trends in each of the sub-segments from 2018 to 2030. For this study, Grand View Research has segmented the global vehicle roadside assistance market report based on service type, provider, vehicle type, and region: