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市场调查报告书
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1291360

基于云的联络中心市场：2023-2028年全球行业趋势、份额、规模、增长、机会和预测

Cloud-based Contact Center Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
出版日期: | 出版商: IMARC | 英文 143 Pages | 商品交期: 2-3个工作天内

价格

全球基于云的联络中心市场规模在2022年达到222亿美元。展望未来，IMARC集团预计到2028年，市场规模将达到777亿美元，在2023-2028年期间表现出22.5%的增长率（CAGR）。越来越多地使用移动银行应用程序，越来越多地采用云计算，以及先进技术的整合代表了推动市场发展的一些关键因素。

基于云的联络中心是一个虚拟的客户服务平台，为管理入站和出站的客户互动提供一套全面的工具。它被设计用来在多种沟通渠道中提供无缝的、个性化的和全渠道的客户体验，如电话、电子邮件、聊天和社交媒体。它提供强大的分析和报告功能，使企业能够深入了解客户行为、代理业绩和其他关键指标。与传统的内部联络中心相比，它还提供了在基于网络的世界中进行沟通所需的多种服务和工具的简单和快速访问。它通常被用来产生线索，管理销售电话，以及支持营销活动。

基于云的联络中心的市场趋势：

基于云的联络中心在银行、金融服务和保险（BFSI）部门找到应用，通过分析客户数据、交易历史和其他信息来检测和预防欺诈。这一点，加上移动银行应用程序的使用越来越多，是推动全球市场增长的主要因素之一。此外，由于云计算的众多优势，如强大的可扩展性、可负担性、灵活性和功能，中小型企业（SMEs）对云计算的采用不断增加，这有利于市场的发展。此外，人工智能（AI）、自然语言处理（NLP）、机器学习（ML）、预测分析、语音分析和物联网（IoT）在基于云的联络中心中的整合，以提供无缝和高效的客户体验，正在推动市场增长。这些先进技术有助于分析客户数据，并提供用于预测客户行为、识别潜在问题、改善客户服务和优化业务流程的洞察力。这些先进技术还可以分析客户和代理人之间的语音互动，以提供对消费者情绪和代理人表现的洞察力。除此之外，基于云的联络中心被用于医疗保健领域，以支持远程医疗服务，使病人能够接受虚拟咨询，以及来自医疗保健提供者的远程监控。它还帮助医疗机构管理病人的预约和提醒，减少失约的风险，并改善病人的结果。这一点，加上群众中慢性病发病率的飙升，正在加强市场的增长。此外，信息技术（IT）基础设施的显著改善正在为市场创造一个积极的前景。

目录

第一章：前言

第二章：范围和方法

  • 研究的目标
  • 利益相关者
  • 数据来源
    • 主要来源
    • 二级来源
  • 市场评估
    • 自下而上的方法
    • 自上而下的方法
  • 预测方法

第三章：执行摘要

第四章：简介

  • 概述
  • 主要行业趋势

第五章：全球基于云的联络中心市场

  • 市场概况
  • 市场表现
  • COVID-19的影响
  • 市场预测

第六章：按组件分類的市场

  • 解决方案
    • 市场趋势
    • 关键部分
      • 自动呼叫分配
      • 座席性能优化
      • 拨号器
      • 交互式语音应答
      • 计算机电话集成
      • 分析和报告
    • 市场预测
  • 服务
    • 市场趋势
    • 关键领域
      • 专业服务
      • 管理服务
    • 市场预测

第7章 ：按部署模式分類的市场

  • 公共云
    • 市场趋势
    • 市场预测
  • 私有云
    • 市场趋势
    • 市场预测
  • 混合云
    • 市场趋势
    • 市场预测

第8章：按组织规模分類的市场

  • 中小型企业
    • 市场趋势
    • 市场预测
  • 大型企业
    • 市场趋势
    • 市场预测

第九章：按最终使用行业分類的市场

  • 金融服务业
    • 市场趋势
    • 市场预测
  • IT和电信
    • 市场趋势
    • 市场预测
  • 媒体和娱乐
    • 市场趋势
    • 市场预测
  • 零售业
    • 市场趋势
    • 市场预测
  • 物流和运输
    • 市场趋势
    • 市场预测
  • 医疗保健
    • 市场趋势
    • 市场预测
  • 其他
    • 市场趋势
    • 市场预测

第十章：按地区分類的市场

  • 北美洲
    • 美国
      • 市场趋势
      • 市场预测
    • 加拿大
      • 市场趋势
      • 市场预测
  • 亚太地区
    • 中国
      • 市场趋势
      • 市场预测
    • 日本
      • 市场趋势
      • 市场预测
    • 印度
      • 市场趋势
      • 市场预测
    • 韩国
      • 市场趋势
      • 市场预测
    • 澳大利亚
      • 市场趋势
      • 市场预测
    • 印尼
      • 市场趋势
      • 市场预测
    • 其他国家
      • 市场趋势
      • 市场预测
  • 欧洲
    • 德国
      • 市场趋势
      • 市场预测
    • 法国
      • 市场趋势
      • 市场预测
    • 英国
      • 市场趋势
      • 市场预测
    • 意大利
      • 市场趋势
      • 市场预测
    • 西班牙
      • 市场趋势
      • 市场预测
    • 俄罗斯
      • 市场趋势
      • 市场预测
    • 其他国家
      • 市场趋势
      • 市场预测
  • 拉丁美洲
    • 巴西
      • 市场趋势
      • 市场预测
    • 墨西哥
      • 市场趋势
      • 市场预测
    • 其他国家
      • 市场趋势
      • 市场预测
  • 中东和非洲
    • 市场趋势
    • 按国家分類的市场
    • 市场预测

第十一章 ：SWOT分析

  • 概述
  • 优势
  • 劣势
  • 机会
  • 威胁

第十二章 ：价值链分析

第十三章 ：波特斯五力分析

  • 概述
  • 买方的讨价还价能力
  • 供应商的讨价还价能力
  • 竞争程度
  • 新进入者的威胁
  • 替代品的威胁

第十四章：价格分析

第十五章 ：竞争格局

  • 市场结构
  • 主要参与者
  • 主要参与者的概况
    • 3CLogic
    • 8x8 Inc.
    • Avaya Inc.
    • Cisco Systems Inc.
    • Content Guru Limited
    • Five9 Inc.
    • Genesys
    • NICE Ltd.
    • RingCentral Inc.
    • Talkdesk
    • Twilio Inc.
    • Vocalcom
    • Vonage
Product Code: SR112023A5265

The global cloud-based contact center market size reached US$ 22.2 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 77.7 Billion by 2028, exhibiting a growth rate (CAGR) of 22.5% during 2023-2028. The increasing use of m-banking apps, rising adoption of cloud computing, and the integration of advanced technologies represent some of the key factors driving the market.

A cloud-based contact center is a virtual customer service platform that provides a comprehensive set of tools for managing inbound and outbound customer interactions. It is designed to deliver a seamless, personalized, and omnichannel customer experience in multiple communication channels., such as phone, email, chat, and social media. It offers robust analytics and reporting capabilities that enable businesses to gain insights into customer behavior, agent performance, and other key metrics. It also provides easy and quick access to multiple services and tools required to communicate in a web-based world as compared to traditional on-premises contact centers. It is generally used to generate leads, manage sales calls, and support marketing campaigns.

Cloud-based Contact Center Market Trends:

Cloud-based contact center finds application in the banking, financial services and insurance (BFSI) sector to detect and prevent fraud by analyzing customer data, transaction histories, and other information. This, coupled with the increasing use of m-banking apps, represents one of the major factors propelling the market growth around the world. Moreover, the rising adoption of cloud computing in small and medium-scale enterprises (SMEs) on account of its numerous advantages, such as robust scalability, affordability, flexibility, and features, is favoring the growth of the market. In addition, the integration of artificial intelligence (AI), natural language processing (NLP), machine learning (ML), predictive analytics, voice analytics, and the internet of things (IoT) in a cloud-based contact center to provide a seamless and efficient customer experience is bolstering the market growth. These advanced technologies help analyze customer data and deliver insights that are used to forecast customer behavior, identify potential issues, improve customer service, and optimize business processes. These advancements also analyze voice interactions between customers and agents to provide insights into consumer sentiment and agent performance. Apart from this, the cloud-based contact center is employed in the healthcare sector to support telemedicine services, enable patients to receive virtual consultations, and remote monitoring from healthcare providers. It also helps healthcare providers manage patient appointments and reminders, reduce the risk of missed appointments, and improve patient outcomes. This, along with the surging prevalence of chronic conditions among the masses, is strengthening the growth of the market. Furthermore, significant improvements in the information technology (IT) infrastructure is creating a positive outlook for the market.

Key Market Segmentation:

IMARC Group provides an analysis of the key trends in each sub-segment of the global cloud-based contact center market report, along with forecasts at the global, regional and country level from 2023-2028. Our report has categorized the market based on component, deployment mode, organization size and end use industry.

Component Insights:

Solution

Automatic Call Distribution

Agent Performance Optimization

Dialers

Interactive Voice Response

Computer Telephony Integration

Analytics and Reporting

Service

Professional Services

Managed Services

The report has provided a detailed breakup and analysis of the cloud-based contact center market based on the component. This includes solution (automatic call distribution, agent performance optimization, dialers, interactive voice response, computer telephony integration, and analytics and reporting) and service (professional and managed services). According to the report, solution (automatic call distribution, agent performance optimization, dialers, interactive voice response, computer telephony integration, and analytics and reporting) represented the largest segment.

Deployment Mode Insights:

Public Cloud

Private Cloud

Hybrid Cloud

A detailed breakup and analysis of the cloud-based contact center market based on the deployment mode has also been provided in the report. This includes public cloud, private cloud, and hybrid cloud. According to the report, public cloud accounted for the largest market share.

Organization Size Insights:

Small and Medium-sized Enterprises

Large Enterprises

The report has provided a detailed breakup and analysis of the cloud-based contact center market based on the organization size. This includes small and medium-sized enterprises and large enterprises. According to the report, large enterprises represented the largest segment.

End Use Industry Insights:

BFSI

IT and Telecom

Media and Entertainment

Retail

Logistics and Transport

Healthcare

Others

A detailed breakup and analysis of the cloud-based contact center market based on the end use industry has also been provided in the report. This includes BFSI, IT and telecom, media and entertainment, retail, logistics and transport, healthcare, and others. According to the report, IT and telecom accounted for the largest market share.

Regional Insights:

North America

United States

Canada

Asia-Pacific

China

Japan

India

South Korea

Australia

Indonesia

Others

Europe

Germany

France

United Kingdom

Italy

Spain

Russia

Others

Latin America

Brazil

Mexico

Others

Middle East and Africa

The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America was the largest market for cloud-based contact center. Some of the factors driving the North America cloud-based contact center market included the rising adoption of advanced communication technologies, expansion of IT sector, integration of advanced technologies, etc.

Competitive Landscape:

The report has also provided a comprehensive analysis of the competitive landscape in the global cloud-based contact center market. Competitive analysis such as market structure, market share by key players, player positioning, top winning strategies, competitive dashboard, and company evaluation quadrant has been covered in the report. Also, detailed profiles of all major companies have been provided. Some of the companies covered include 3CLogic, 8x8 Inc., Avaya Inc., Cisco Systems Inc., Content Guru Limited, Five9 Inc., Genesys, NICE Ltd., RingCentral Inc., Talkdesk, Twilio Inc., Vocalcom, Vonage, etc. Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.

Key Questions Answered in This Report

1. What was the size of the global cloud-based contact center market in 2022?

2. What is the expected growth rate of the global cloud-based contact center market during 2023-2028?

3. What are the key factors driving the global cloud-based contact center market?

4. What has been the impact of COVID-19 on the global cloud-based contact center market?

5. What is the breakup of the global cloud-based contact center market based on the component?

6. What is the breakup of the global cloud-based contact center market based on the deployment mode?

7. What is the breakup of the global cloud-based contact center market based on the organization size?

8. What is the breakup of the global cloud-based contact center market based on the end use industry?

9. What are the key regions in the global cloud-based contact center market?

10. Who are the key players/companies in the global cloud-based contact center market?

Table of Contents

1   Preface

2   Scope and Methodology

  • 2.1  Objectives of the Study
  • 2.2  Stakeholders
  • 2.3  Data Sources
    • 2.3.1  Primary Sources
    • 2.3.2  Secondary Sources
  • 2.4  Market Estimation
    • 2.4.1  Bottom-Up Approach
    • 2.4.2  Top-Down Approach
  • 2.5  Forecasting Methodology

3   Executive Summary

4   Introduction

  • 4.1  Overview
  • 4.2  Key Industry Trends

5   Global Cloud-based Contact Center Market

  • 5.1  Market Overview
  • 5.2  Market Performance
  • 5.3  Impact of COVID-19
  • 5.4  Market Forecast

6   Market Breakup by Component

  • 6.1  Solution
    • 6.1.1 Market Trends
    • 6.1.2 Key Segments
      • 6.1.2.1 Automatic Call Distribution
      • 6.1.2.2 Agent Performance Optimization
      • 6.1.2.3 Dialers
      • 6.1.2.4 Interactive Voice Response
      • 6.1.2.5 Computer Telephony Integration
      • 6.1.2.6 Analytics and Reporting
    • 6.1.3 Market Forecast
  • 6.2  Service
    • 6.2.1 Market Trends
    • 6.2.2 Key Segments
      • 6.2.2.1 Professional Services
      • 6.2.2.2 Managed Services
    • 6.2.3 Market Forecast

7   Market Breakup by Deployment Mode

  • 7.1  Public Cloud
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2  Private Cloud
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast
  • 7.3  Hybrid Cloud
    • 7.3.1 Market Trends
    • 7.3.2 Market Forecast

8   Market Breakup by Organization Size

  • 8.1  Small and Medium-sized Enterprises
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2  Large Enterprises
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast

9   Market Breakup by End Use Industry

  • 9.1  BFSI
    • 9.1.1 Market Trends
    • 9.1.2 Market Forecast
  • 9.2  IT and Telecom
    • 9.2.1 Market Trends
    • 9.2.2 Market Forecast
  • 9.3  Media and Entertainment
    • 9.3.1 Market Trends
    • 9.3.2 Market Forecast
  • 9.4  Retail
    • 9.4.1 Market Trends
    • 9.4.2 Market Forecast
  • 9.5  Logistics and Transport
    • 9.5.1 Market Trends
    • 9.5.2 Market Forecast
  • 9.6  Healthcare
    • 9.6.1 Market Trends
    • 9.6.2 Market Forecast
  • 9.7  Others
    • 9.7.1 Market Trends
    • 9.7.2 Market Forecast

10  Market Breakup by Region

  • 10.1  North America
    • 10.1.1 United States
      • 10.1.1.1 Market Trends
      • 10.1.1.2 Market Forecast
    • 10.1.2 Canada
      • 10.1.2.1 Market Trends
      • 10.1.2.2 Market Forecast
  • 10.2  Asia-Pacific
    • 10.2.1 China
      • 10.2.1.1 Market Trends
      • 10.2.1.2 Market Forecast
    • 10.2.2 Japan
      • 10.2.2.1 Market Trends
      • 10.2.2.2 Market Forecast
    • 10.2.3 India
      • 10.2.3.1 Market Trends
      • 10.2.3.2 Market Forecast
    • 10.2.4 South Korea
      • 10.2.4.1 Market Trends
      • 10.2.4.2 Market Forecast
    • 10.2.5 Australia
      • 10.2.5.1 Market Trends
      • 10.2.5.2 Market Forecast
    • 10.2.6 Indonesia
      • 10.2.6.1 Market Trends
      • 10.2.6.2 Market Forecast
    • 10.2.7 Others
      • 10.2.7.1 Market Trends
      • 10.2.7.2 Market Forecast
  • 10.3  Europe
    • 10.3.1 Germany
      • 10.3.1.1 Market Trends
      • 10.3.1.2 Market Forecast
    • 10.3.2 France
      • 10.3.2.1 Market Trends
      • 10.3.2.2 Market Forecast
    • 10.3.3 United Kingdom
      • 10.3.3.1 Market Trends
      • 10.3.3.2 Market Forecast
    • 10.3.4 Italy
      • 10.3.4.1 Market Trends
      • 10.3.4.2 Market Forecast
    • 10.3.5 Spain
      • 10.3.5.1 Market Trends
      • 10.3.5.2 Market Forecast
    • 10.3.6 Russia
      • 10.3.6.1 Market Trends
      • 10.3.6.2 Market Forecast
    • 10.3.7 Others
      • 10.3.7.1 Market Trends
      • 10.3.7.2 Market Forecast
  • 10.4  Latin America
    • 10.4.1 Brazil
      • 10.4.1.1 Market Trends
      • 10.4.1.2 Market Forecast
    • 10.4.2 Mexico
      • 10.4.2.1 Market Trends
      • 10.4.2.2 Market Forecast
    • 10.4.3 Others
      • 10.4.3.1 Market Trends
      • 10.4.3.2 Market Forecast
  • 10.5  Middle East and Africa
    • 10.5.1 Market Trends
    • 10.5.2 Market Breakup by Country
    • 10.5.3 Market Forecast

11  SWOT Analysis

  • 11.1  Overview
  • 11.2  Strengths
  • 11.3  Weaknesses
  • 11.4  Opportunities
  • 11.5  Threats

12  Value Chain Analysis

13  Porters Five Forces Analysis

  • 13.1  Overview
  • 13.2  Bargaining Power of Buyers
  • 13.3  Bargaining Power of Suppliers
  • 13.4  Degree of Competition
  • 13.5  Threat of New Entrants
  • 13.6  Threat of Substitutes

14  Price Analysis

15  Competitive Landscape

  • 15.1  Market Structure
  • 15.2  Key Players
  • 15.3  Profiles of Key Players
    • 15.3.1  3CLogic
      • 15.3.1.1 Company Overview
      • 15.3.1.2 Product Portfolio
    • 15.3.2  8x8 Inc.
      • 15.3.2.1 Company Overview
      • 15.3.2.2 Product Portfolio
    • 15.3.3  Avaya Inc.
      • 15.3.3.1 Company Overview
      • 15.3.3.2 Product Portfolio
    • 15.3.4  Cisco Systems Inc.
      • 15.3.4.1 Company Overview
      • 15.3.4.2 Product Portfolio
      • 15.3.4.3 Financials
      • 15.3.4.4 SWOT Analysis
    • 15.3.5  Content Guru Limited
      • 15.3.5.1 Company Overview
      • 15.3.5.2 Product Portfolio
    • 15.3.6  Five9 Inc.
      • 15.3.6.1 Company Overview
      • 15.3.6.2 Product Portfolio
      • 15.3.6.3 Financials
    • 15.3.7  Genesys
      • 15.3.7.1 Company Overview
      • 15.3.7.2 Product Portfolio
    • 15.3.8  NICE Ltd.
      • 15.3.8.1 Company Overview
      • 15.3.8.2 Product Portfolio
    • 15.3.9  RingCentral Inc.
      • 15.3.9.1 Company Overview
      • 15.3.9.2 Product Portfolio
      • 15.3.9.3 Financials
    • 15.3.10  Talkdesk
      • 15.3.10.1 Company Overview
      • 15.3.10.2 Product Portfolio
    • 15.3.11  Twilio Inc.
      • 15.3.11.1 Company Overview
      • 15.3.11.2 Product Portfolio
    • 15.3.12  Vocalcom
      • 15.3.12.1 Company Overview
      • 15.3.12.2 Product Portfolio
    • 15.3.13  Vonage
      • 15.3.13.1 Company Overview
      • 15.3.13.2 Product Portfolio
      • 15.3.13.3 Financials
      • 15.3.13.4 SWOT Analysis

List of Figures

  • Figure 1: Global: Cloud-based Contact Center Market: Major Drivers and Challenges
  • Figure 2: Global: Cloud-based Contact Center Market: Sales Value (in Billion US$), 2017-2022
  • Figure 3: Global: Cloud-based Contact Center Market Forecast: Sales Value (in Billion US$), 2023-2028
  • Figure 4: Global: Cloud-based Contact Center Market: Breakup by Component (in %), 2022
  • Figure 5: Global: Cloud-based Contact Center Market: Breakup by Deployment Mode (in %), 2022
  • Figure 6: Global: Cloud-based Contact Center Market: Breakup by Organization Size (in %), 2022
  • Figure 7: Global: Cloud-based Contact Center Market: Breakup by End Use Industry (in %), 2022
  • Figure 8: Global: Cloud-based Contact Center Market: Breakup by Region (in %), 2022
  • Figure 9: Global: Cloud-based Contact Center (Solution) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 10: Global: Cloud-based Contact Center (Solution) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 11: Global: Cloud-based Contact Center (Service) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 12: Global: Cloud-based Contact Center (Service) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 13: Global: Cloud-based Contact Center (Public Cloud) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 14: Global: Cloud-based Contact Center (Public Cloud) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 15: Global: Cloud-based Contact Center (Private Cloud) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 16: Global: Cloud-based Contact Center (Private Cloud) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 17: Global: Cloud-based Contact Center (Hybrid Cloud) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 18: Global: Cloud-based Contact Center (Hybrid Cloud) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 19: Global: Cloud-based Contact Center (Small and Medium-sized Enterprises) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 20: Global: Cloud-based Contact Center (Small and Medium-sized Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 21: Global: Cloud-based Contact Center (Large Enterprises) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 22: Global: Cloud-based Contact Center (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 23: Global: Cloud-based Contact Center (BFSI) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 24: Global: Cloud-based Contact Center (BFSI) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 25: Global: Cloud-based Contact Center (IT and Telecom) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 26: Global: Cloud-based Contact Center (IT and Telecom) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 27: Global: Cloud-based Contact Center (Media and Entertainment) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 28: Global: Cloud-based Contact Center (Media and Entertainment) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 29: Global: Cloud-based Contact Center (Retail) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 30: Global: Cloud-based Contact Center (Retail) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 31: Global: Cloud-based Contact Center (Logistics and Transport) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 32: Global: Cloud-based Contact Center (Logistics and Transport) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 33: Global: Cloud-based Contact Center (Healthcare) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 34: Global: Cloud-based Contact Center (Healthcare) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 35: Global: Cloud-based Contact Center (Other End Use Industries) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 36: Global: Cloud-based Contact Center (Other End Use Industries) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 37: North America: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 38: North America: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 39: United States: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 40: United States: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 41: Canada: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 42: Canada: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 43: Asia-Pacific: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 44: Asia-Pacific: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 45: China: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 46: China: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 47: Japan: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 48: Japan: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 49: India: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 50: India: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 51: South Korea: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 52: South Korea: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 53: Australia: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 54: Australia: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 55: Indonesia: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 56: Indonesia: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 57: Others: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 58: Others: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 59: Europe: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 60: Europe: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 61: Germany: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 62: Germany: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 63: France: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 64: France: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 65: United Kingdom: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 66: United Kingdom: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 67: Italy: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 68: Italy: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 69: Spain: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 70: Spain: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 71: Russia: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 72: Russia: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 73: Others: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 74: Others: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 75: Latin America: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 76: Latin America: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 77: Brazil: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 78: Brazil: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 79: Mexico: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 80: Mexico: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 81: Others: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 82: Others: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 83: Middle East and Africa: Cloud-based Contact Center Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 84: Middle East and Africa: Cloud-based Contact Center Market: Breakup by Country (in %), 2022
  • Figure 85: Middle East and Africa: Cloud-based Contact Center Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 86: Global: Cloud-based Contact Center Industry: SWOT Analysis
  • Figure 87: Global: Cloud-based Contact Center Industry: Value Chain Analysis
  • Figure 88: Global: Cloud-based Contact Center Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Cloud-based Contact Center Market: Key Industry Highlights, 2022 and 2028
  • Table 2: Global: Cloud-based Contact Center Market Forecast: Breakup by Component (in Million US$), 2023-2028
  • Table 3: Global: Cloud-based Contact Center Market Forecast: Breakup by Deployment Mode (in Million US$), 2023-2028
  • Table 4: Global: Cloud-based Contact Center Market Forecast: Breakup by Organization Size (in Million US$), 2023-2028
  • Table 5: Global: Cloud-based Contact Center Market Forecast: Breakup by End Use Industry (in Million US$), 2023-2028
  • Table 6: Global: Cloud-based Contact Center Market Forecast: Breakup by Region (in Million US$), 2023-2028
  • Table 7: Global: Cloud-based Contact Center Market: Competitive Structure
  • Table 8: Global: Cloud-based Contact Center Market: Key Players