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自助服务技术市场:2023-2028 年全球产业趋势、份额、规模、成长、机会与预测Self-Service Technology Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028 |
2022年全球自助服务技术市场规模达357亿美元。展望未来, IMARC Group预计到2028年市场规模将达到554亿美元,2022-2028年复合年增长率(CAGR)为7.6%。对客户自助服务的需求不断增长、无现金支付系统的广泛采用以及行业持续的技术进步是推动市场发展的一些关键因素。
自助服务技术(SST)是指允许客户在没有人工服务提供者帮助的情况下完成交易或服务的任何技术系统。他们遍布零售、酒店、医疗保健和银行等众多行业。自助服务技术具有一系列优势,例如降低劳动成本、提高效率、提供有价值的客户资料进行分析,以及提高完成交易或存取服务的便利性、速度和灵活性。一些标准 SST 包括杂货店的自助结帐机、快餐店的互动式资讯亭以及银行的自动柜员机 (ATM)。这些技术为客户提供了便捷、有效率、安全的方式来完成交易或存取服务。
随着数位经济的快速发展和消费者对便利性的期望不断提高,对自助服务技术的需求不断增加,这些技术允许客户按照自己的条件完成交易和访问服务,这主要推动了市场的成长。除此之外,这些技术还可以透过降低劳动成本和提高效率来帮助降低企业的整体营运费用。此外,偏好的转变和无现金支付系统的采用正在推动对可接受各种支付方式的自助服务亭和支付终端的需求,这反过来又为市场创造了良好的前景。与此一致的是,蓬勃发展的交通产业对自助票务解决方案(例如自动售票机和行动票务应用程式)的需求激增,是另一个推动成长的因素。除此之外,对改善客户体验的广泛重视以及透过减少等待时间和简化流程来提高效率和生产力的不断增长的需求正在加强市场成长。同时,电子商务产业的强劲成长推动了对自动包裹储物柜和自助退货的需求,从而促进了市场成长。此外,创新技术的进步,例如人工智慧(AI)和物联网(IoT)的发展,以及采用数位看板来吸引客户,都为市场带来了丰厚的成长机会。
The global self-service technology market size reached US$ 35.7 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 55.4 Billion by 2028, exhibiting a growth rate (CAGR) of 7.6% during 2022-2028. The rising demand for customer self-service, the widespread adoption of cashless payment systems, and ongoing technological advancements in the industry represent some of the key factors driving the market.
Self-service technology (SST) refers to any technological system that allows customers to complete a transaction or service without the assistance of a human service provider. They can be found across numerous industries, such as retail, hospitality, healthcare, and banking. Self-service technology offers a range of benefits, such as reduced labor costs, increased efficiency, valuable customer data for analysis, and enhanced convenience, speed, and flexibility in completing transactions or accessing services. Some of the standard SST include self-checkout machines in grocery stores, interactive kiosks in fast-food restaurants, and automated teller machines (ATMs) in banks. These technologies provide customers with a convenient, efficient, and secure way to complete transactions or access services.
With the rapidly evolving digital economy and growing consumer expectations for convenience, there is an escalating demand for self-service technologies that allow customers to complete transactions and access services on their terms, which is primarily driving the market growth. Besides this, these technologies can help lower the overall operational expenses of a business by reducing labor costs and improving efficiency. Moreover, the shifting preference and adoption of cashless payment systems are propelling the demand for self-service kiosks and payment terminals that can accept various payment methods, which, in turn, is creating a favorable outlook for the market. In line with this, the surging demand for self-service ticketing solutions, such as ticket vending machines and mobile ticketing apps across the flourishing transportation industry, is acting as another growth-inducing factor. In addition to this, extensive emphasis on improving the customer experience and the escalating need to improve efficiency and productivity by reducing wait times and streamlining processes are strengthening the market growth. Concurrent with this, the bolstering growth of the e-commerce sector is contributing to the market growth by impelling the demand for automated parcel lockers and self-service returns. Furthermore, innovative technological advancements, such as the development of artificial intelligence (AI) and the Internet of Things (IoT), and the adoption of digital signage to engage customers are presenting remunerative growth opportunities for the market.
IMARC Group provides an analysis of the key trends in each sub-segment of the global self-service technology market report, along with forecasts at the global, regional and country level from 2023-2028. Our report has categorized the market based on product and application.
ATM
Kiosks
Vending Machines
The report has provided a detailed breakup and analysis of the self-service technology market based on the product. This includes ATM, kiosks, and vending machines. According to the report, ATM represented the largest segment.
Retail
QSR
Banking
Travel and Tourism
Healthcare
Others
A detailed breakup and analysis of the self-service technology market based on the application have also been provided in the report. This includes retail, QSR, banking, travel and tourism, healthcare, and others. According to the report, retail accounted for the largest market share.
North America
United States
Canada
Asia Pacific
China
Japan
India
South Korea
Australia
Indonesia
Others
Europe
Germany
France
United Kingdom
Italy
Spain
Russia
Others
Latin America
Brazil
Mexico
Others
Middle East and Africa
The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, Asia Pacific was the largest market for self-service technology. Some of the factors driving the Asia Pacific self-service technology market included the rising demand for self-service machines, the increasing focus on operational efficiency and productivity, and the expanding deployment of ATMs, self-service kiosks, and vending machines.
The report has also provided a comprehensive analysis of the competitive landscape in the global self-service technology market. Competitive analysis such as market structure, market share by key players, player positioning, top winning strategies, competitive dashboard, and company evaluation quadrant has been covered in the report. Also, detailed profiles of all major companies have been provided. Some of the companies covered include AZKOYEN SA, Crane Co., Diebold Nixdorf Incorporated, Fujitsu Limited, GRGBanking, HESS Cash Systems GmbH, HYOSUNG TNS Inc. (Hyosung Corporation), KIOSK Information Systems Inc., NCR Corporation, Toshiba Corporation, etc. Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.