市场调查报告书
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2024-2032 年饭店和饭店管理软体市场报告(按类型、饭店类型、部署和地区)Hotel and Hospitality Management Software Market Report by Type, Hotel Type, Deployment, and Region 2024-2032 |
2023年,全球饭店和饭店管理软体市场规模达到35亿美元。展望未来, IMARC Group预计到2032年市场规模将达到55亿美元,2024-2032年复合年增长率(CAGR)为4.84%。基于云端的饭店管理软体安装数量的不断增加、旅游业的大幅成长以及饭店和饭店基础设施的众多技术进步是推动市场的一些关键因素。
饭店管理软体系统是指借助自动化辅助和简化众多饭店及饭店娱乐营运的软体。透过使用中央电脑软体,饭店工作人员能够在集中管理系统的框架内管理财产、处理设备、合法性和维护。该系统包括后台、预订、前台、客房服务、客人入住和退房、销售点交易、维护和计费操作。此外,它还透过使用专为酒店集团和独立酒店、汽车旅馆、度假村、餐厅、住宿加早餐 (B&B)、宾馆、酒店式公寓和度假出租屋定制的客户关係行销 (CRM) 来增强客户体验。此外,它还有助于自动化管理库存和宾客互动以及伫列管理流程。远端入住、移动房间钥匙和房间预订等不断创新使得饭店管理软体越来越受欢迎。
旅游业的大幅成长导致全球酒店管理营运负担增加,这是市场成长的重要推动力。这可以归因于全球热门旅游目的地连锁饭店数量的增加和价格实惠的住宿。除此之外,线上预订、客户关係管理和货币交易的日益普及导致饭店和饭店管理软体的使用率更高。此外,为了提高营运效率并保持积极的客户参与,对基于成本效益的软体即服务 (SaaS) 的饭店管理软体的需求不断增长,这对市场产生了积极影响。除此之外,消费者对智慧型装置(例如智慧型手机、平板电脑和笔记型电脑)的广泛采用导致对将其与饭店基础设施连接的相容管理软体的需求不断增加。各主要参与者的策略合作伙伴关係、协作以及大量併购 (M&A) 进一步推动了市场的发展。除此之外,物联网 (IoT)、人工智慧 (AI) 和机器学习 (ML) 等先进技术与这些软体解决方案的日益融合正在为市场创造利润丰厚的机会。推动市场发展的其他一些因素包括快速城市化、可支配收入水准的提高以及广泛的研发(R&D)活动。
The global hotel and hospitality management software market size reached US$ 3.5 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 5.5 Billion by 2032, exhibiting a growth rate (CAGR) of 4.84% during 2024-2032. The rising number of cloud-based hotel management software installations, considerable growth in the tourism sector, and numerous technological advancements in the hotel and hospitality infrastructure represent some of the key factors driving the market.
Hotel management software system refers to the software that is used to assist in and simplify numerous hotel and hotel-based recreational operations with the help of automation. Through the use of a central computer software, the hotel staff is able to manage properties, handle equipment, legality and maintenance, all within the framework of a centralized management system. The system encompasses back-office, reservations, front-office, housekeeping, guest check-in and check-out, point of sale transactions, maintenance, and billing operations. Additionally, it enhances the customer experience through the use of customer relationship marketing (CRM) customized specifically for hotel groups and independent hotels, motels, resorts, restaurants, bed and breakfasts (B&B), guest houses, serviced apartments, and vacation rental homes. Furthermore, it assists in automating the management of inventory and guest interactions as well as the queue management processes. Continual innovations, such as remote check-in, mobile room keys, and room reservations, are resulting in increased popularity of hotel management software.
Considerable growth in the tourism industry resulting in an increased burden of hotel management operations on the global level is acting as a significant driver for the market growth. This can be attributed to the increasing number of hotel chains and affordable stays across popular tourist destinations across the globe. In addition to this, the increasing adoption of online reservations, customer relationship management, and monetary transactions is resulting in a higher uptake of hotel and hospitality management software. Moreover, the escalating demand for cost-effective software as a service (SaaS)-based hotel management software to enhance operational efficiencies and maintain positive customer engagement is impacting the market positively. Besides this, the widespread adoption of smart devices, such as smartphones, tablets and laptops, among the consumers is leading to the augmenting demand for compatible management software for connecting them with the hotel infrastructure. The market is further propelled by the strategic partnerships, collaboration, and numerous mergers and acquisitions (M&As) by various key players. Apart from this, the rising integration of advanced technologies, such as the internet of things (IoT), artificial intelligence (AI) and machine learning (ML), with these software solutions is creating lucrative opportunities in the market. Some of the other factors contributing to the market include rapid urbanization, inflating disposable income levels and extensive research and development (R&D) activities.
IMARC Group provides an analysis of the key trends in each segment of the global hotel and hospitality management software market, along with forecasts at the global, regional, and country level from 2024-2032. Our report has categorized the market based on type, hotel type and deployment.
Hotel Operation Management System
Integrated Security System
Hotel Building Automation System
Guest Service Management System
Integrated Communication Technology Solutions
The report has provided a detailed breakup and analysis of the hotel and hospitality management software market based on the type. This includes hotel operation management system, integrated security system, hotel building automation system, guest service management system, and integrated communication technology solutions.
Business Hotels
Heritage and Boutique Hotels
Resorts and Spas
The report has provided a detailed breakup and analysis of the hotel and hospitality management software market based on the hotel type. This includes business hotels, heritage and boutique hotels, and resorts and spas. According to the report, business hotels represented the largest segment.
Cloud-based
On-premises
A detailed breakup and analysis of the hotel and hospitality management software market based on the deployment has also been provided in the report. This includes cloud-based and on-premises. According to the report, on-premises accounted for the largest market share.
North America
United States
Canada
Asia Pacific
China
Japan
India
South Korea
Australia
Indonesia
Others
Europe
Germany
France
United Kingdom
Italy
Spain
Russia
Others
Latin America
Brazil
Mexico
Others
Middle East and Africa
The report has also provided a comprehensive analysis of all the major regional markets that include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and Middle East and Africa. According to the report, Asia Pacific was the largest market for hotel and hospitality management software. Some of the factors driving the Asia Pacific hotel and hospitality management software market include continual technological advancements in the hospitality management software, presence of several key players, inflating disposable income levels, rising number of tourism activities, etc.
The report has also provided a comprehensive analysis of the competitive landscape in the global hotel and hospitality management software market. Detailed profiles of all major companies have also been provided. Some of the companies covered include Cloudbeds, Guestline Ltd., Infor Inc, Intertec Systems, Johnson Contruls, NEC Corporation, Oracle Corporation, Sabre Corporation, Sage Group Plc, Schneider Electric SE, Siemens AG, Workday Inc., etc.