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2025 年基准：诊断影像领域顾客体验与服务绩效展望
市场调查报告书
商品编码
1812614

2025 年基准：诊断影像领域顾客体验与服务绩效展望

Benchmarking for 2025: Diagnostic Imaging Customer Experience and Service Performance Perspectives
出版日期: | 出版商: IMV Medical Information | 英文 260 Pages | 商品交期: 最快1-2个工作天内

价格
简介目录

本研究深入探讨了客户旅程中各个接触点如何影响客户体验评分，并对 11 家不同製造商的表现进行了深入分析。我们邀请 300 名诊断影像专业人士对他们在与原始设备製造商 (OEM) 的特定接触点的体验进行评分，包括产品认知、产品选择、服务和支援。我们也询问了诊断影像专业人士在临床支援和病患工作流程中对 AI/ML 应用的使用情况和满意度。

研究目标

  • 了解并比较 11 家製造商的客户体验绩效。
  • 检视与购前体验、产品体验和购后体验相关的特定接触点的顾客满意度。
  • 了解特定属性在顾客体验中的相对重要性。
  • 考察 AI/ML 应用在临床支援和病患工作流程中的使用与满意度。

目录(top line报告)

  • 研究的概要与目的
  • 摘要整理
  • 人口统计
  • 诊断影像厂商排行榜
  • 厂商简介
    • Canon Medical Systems (Toshiba)
    • Carestream
    • FujiFilm (incl. Hitachi)
    • GE Healthcare
    • Hologic
    • Konica Minolta
    • Philips Healthcare
    • Samsung
    • Shimadzu
    • Siemens Healthineers
    • United Imaging
  • 调查手法
  • 关于美国

刊载企业

  • Canon Medical Systems (Toshiba)
  • Carestream
  • FujiFilm (incl. Hitachi)
  • Hologic
  • Konica Minolta
  • Philips Healthcare
  • Samsung
  • Shimadzu
  • Siemens Healthineers
  • United Imaging

排名接触点

  • 设备的认识
  • 设备相关知识
  • 设备的选择
  • 设备的完全性
  • 所提供服务
  • 所提供支援
  • 满意度和忠诚心
简介目录
Product Code: 25-047

This study offers an in-depth analysis of the performance of 11 different manufacturers with a deep dive into how a variety of touch points across the customer journey shapes customer experience scores. We asked 300 diagnostic imaging professionals to evaluate their experiences during specific touchpoints with OEMs, such as product awareness, selection, service, and support. We also asked diagnostic imaging professionals about the usage and satisfaction with AI/ML applications for clinical support and patient workflow.

Study Objectives:

  • Understand and compare customer experience performance for 11 manufacturers.
  • Explore customer satisfaction on specific touchpoints associated with the pre-purchase experience, product experience, and post-purchase experience.
  • Understand the relative importance of specific attributes for customer experience.
  • Explore usage and satisfaction with AI/ML applications for clinical support and patient workflow.

Table of Contents (Topline Report)

  • Study Overview and Objectives
  • Executive Summary
  • Demographics
  • Diagnostic Imaging Manufacturer Rankings
  • Manufacturer Profiles
    • Canon Medical Systems (Toshiba)
    • Carestream
    • FujiFilm (incl. Hitachi)
    • GE Healthcare
    • Hologic
    • Konica Minolta
    • Philips Healthcare
    • Samsung
    • Shimadzu
    • Siemens Healthineers
    • United Imaging
  • Methodology
  • About Us

Companies Mentioned

  • Canon Medical Systems (Toshiba)
  • Carestream
  • FujiFilm (incl. Hitachi)
  • Hologic
  • Konica Minolta
  • Philips Healthcare
  • Samsung
  • Shimadzu
  • Siemens Healthineers
  • United Imaging

Ranked Touchpoints

  • Equipment Awareness
  • Equipment Knowledge
  • Equipment Selection
  • Equipment Integrity
  • Service Provided
  • Support Provided
  • Satisfaction and Loyalty