客服中心的全球市场 2023-2027年

客服中心的市场规模在2022年～2027年间，预测将成长到1617亿3000万美元，在预测期间内预计将以年复合成长率9.33％增长。

本报告提供客服中心市场整体分析，提供市场规模与预测，趋势，网罗了成长促进因素·课题，再加上约25家供应商的供应商分析等资讯。

同时本报告还提供当前全球市场趋势与推动因素以及整体市场环境的最新分析。市场成长的主要因素有扩大采用云端联络中心，需要改进 CRM 以有效创收，以及将交互式语音响应 (IVR) 整合到联络中心。

目录

第1章 摘要整理

• 市场概要

第2章 市场形势

• 市场生态系统

第3章 市场规模

• 市场定义
• 市场区隔分析
• 市场规模 2022
• 市场预测:2022-2027年的预测

第4章 市场规模实际成果

• 世界客服中心市场2017～2021年
• 类型市场区隔分析2017-2021
• 展开市场区隔分析2017-2021
• 地区市场区隔分析2017-2021
• 国家市场区隔分析2017-2021

第5章 波特的五力分析

• 五力的摘要
• 买方议价能力
• 供给企业谈判力
• 新加入厂商业者的威胁
• 替代品的威胁
• 竞争的威胁
• 市场情况

第6章 各类型的市场区隔

• 市场·市场区隔
• 各类型比较
• 语音为基础的 - 市场规模与预测 2022-2027
• 基于文本 - 市场规模与预测 2022-2027
• 社群媒体为基础的 - 市场规模与预测 2022-2027
• 各类型的市场机会

第7章 各部署市场区隔

• 市场·市场区隔
• 各部署比较
• 内部部署 - 市场规模与预测 2022-2027
• 云端基础 - 市场规模与预测 2022-2027
• 各部署的市场机会

第8章 客户形势

• 客户形势概要

第9章 各地区形势

• 各地区市场区隔
• 各地区比较
• 北美 - 市场规模与预测 2022-2027
• APAC - 市场规模与预测 2022-2027
• 欧洲 - 市场规模与预测 2022-2027
• 南美 - 市场规模与预测 2022-2027
• 中东及非洲 - 市场规模与预测 2022-2027
• 美国 - 市场规模与预测 2022-2027
• 英国 - 市场规模与预测 2022-2027
• 澳洲 - 市场规模与预测 2022-2027
• 德国 - 市场规模与预测 2022-2027
• 印度 - 市场规模与预测 2022-2027
• 各地区形势的市场机会

第10章 促进因素，课题，及趋势

• 推动市场要素
• 市场课题
• 推动因素与课题的影响
• 市场趋势

第11章 业者情势

• 概要
• 业者情势
• 混乱状况
• 产业的风险

第12章 供应商分析

• 交易厂商
• 供应商的市场定位
• 8x8 Inc.
• ALE International
• Alphabet Inc.
• Alvaria Inc.
• Amazon.com Inc.
• Ameyo Pvt Ltd.
• Atos SE
• Avaya Holdings Corp.
• Cisco Systems Inc.
• Enghouse Systems Ltd.
• Five9 Inc.
• Genesys Telecommunications Laboratories Inc.
• Mitel Networks Corp.
• NEC Corp.
• NICE Ltd.

第13章 附录

Technavio has been monitoring the contact center market and is forecast to grow by $161.73 bn during 2022-2027, accelerating at a CAGR of 9.33% during the forecast period. Our report on the contact center market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by the rising adoption of cloud-based contact centers, the necessity to improve CRM for effective revenue generation, and the integration of interactive voice response (IVR) into contact centers.

Technavio's contact center market is segmented as below:

By Type

• Voice-based
• Text-based
• Social media-based

By Deployment

• On-premises
• Cloud-based

By Geographical Landscape

• North America
• APAC
• Europe
• South America
• Middle East and Africa

This study identifies the integration of chatbots for better turnaround times as one of the prime reasons driving the contact center market growth during the next few years. Also, the use of analytics for enhancing customer experience and the incorporation of ai for providing customized solutions will lead to sizable demand in the market.

• Contact center market sizing
• Contact center market forecast
• Contact center market industry analysis

Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading contact center market vendors that include 8x8 Inc., ALE International, Alphabet Inc., Alvaria Inc., Amazon.com Inc., Ameyo Pvt Ltd., Atos SE, Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd., Five9 Inc., Genesys Telecommunications Laboratories Inc., Mitel Networks Corp., NEC Corp., NICE Ltd., SAP SE, Vocalcom Group, Vonage Holdings Corp., Zendesk Inc., and ZTE Corp. Also, the contact center market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Table of Contents

1 Executive Summary

• 1.1 Market overview
• Exhibit 01: Executive Summary - Chart on Market Overview
• Exhibit 02: Executive Summary - Data Table on Market Overview
• Exhibit 03: Executive Summary - Chart on Global Market Characteristics
• Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
• Exhibit 05: Executive Summary - Chart on Market Segmentation by Type
• Exhibit 06: Executive Summary - Chart on Market Segmentation by Deployment
• Exhibit 07: Executive Summary - Chart on Incremental Growth
• Exhibit 08: Executive Summary - Data Table on Incremental Growth
• Exhibit 09: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

• 2.1 Market ecosystem
• Exhibit 10: Parent market
• Exhibit 11: Market Characteristics

3 Market Sizing

• 3.1 Market definition
• Exhibit 12: Offerings of vendors included in the market definition
• 3.2 Market segment analysis
• Exhibit 13: Market segments
• 3.3 Market size 2022
• 3.4 Market outlook: Forecast for 2022-2027
• Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ billion)
• Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ billion)
• Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
• Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)

4 Historic Market Size

• 4.1 Global contact center market 2017 - 2021
• Exhibit 18: Historic Market Size - Data Table on Global contact center market 2017 - 2021 ($ billion)
• 4.2 Type Segment Analysis 2017 - 2021
• Exhibit 19: Historic Market Size - Type Segment 2017 - 2021 ($ billion)
• 4.3 Deployment Segment Analysis 2017 - 2021
• Exhibit 20: Historic Market Size - Deployment Segment 2017 - 2021 ($ billion)
• 4.4 Geography Segment Analysis 2017 - 2021
• Exhibit 21: Historic Market Size - Geography Segment 2017 - 2021 ($ billion)
• 4.5 Country Segment Analysis 2017 - 2021
• Exhibit 22: Historic Market Size - Country Segment 2017 - 2021 ($ billion)

5 Five Forces Analysis

• 5.1 Five forces summary
• Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
• 5.2 Bargaining power of buyers
• Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
• 5.3 Bargaining power of suppliers
• Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
• 5.4 Threat of new entrants
• Exhibit 26: Threat of new entrants - Impact of key factors in 2022 and 2027
• 5.5 Threat of substitutes
• Exhibit 27: Threat of substitutes - Impact of key factors in 2022 and 2027
• 5.6 Threat of rivalry
• Exhibit 28: Threat of rivalry - Impact of key factors in 2022 and 2027
• 5.7 Market condition
• Exhibit 29: Chart on Market condition - Five forces 2022 and 2027

6 Market Segmentation by Type

• 6.1 Market segments
• Exhibit 30: Chart on Type - Market share 2022-2027 (%)
• Exhibit 31: Data Table on Type - Market share 2022-2027 (%)
• 6.2 Comparison by Type
• Exhibit 32: Chart on Comparison by Type
• Exhibit 33: Data Table on Comparison by Type
• 6.3 Voice-based - Market size and forecast 2022-2027
• Exhibit 34: Chart on Voice-based - Market size and forecast 2022-2027 ($ billion)
• Exhibit 35: Data Table on Voice-based - Market size and forecast 2022-2027 ($ billion)
• Exhibit 36: Chart on Voice-based - Year-over-year growth 2022-2027 (%)
• Exhibit 37: Data Table on Voice-based - Year-over-year growth 2022-2027 (%)
• 6.4 Text-based - Market size and forecast 2022-2027
• Exhibit 38: Chart on Text-based - Market size and forecast 2022-2027 ($ billion)
• Exhibit 39: Data Table on Text-based - Market size and forecast 2022-2027 ($ billion)
• Exhibit 40: Chart on Text-based - Year-over-year growth 2022-2027 (%)
• Exhibit 41: Data Table on Text-based - Year-over-year growth 2022-2027 (%)
• 6.5 Social media-based - Market size and forecast 2022-2027
• Exhibit 42: Chart on Social media-based - Market size and forecast 2022-2027 ($ billion)
• Exhibit 43: Data Table on Social media-based - Market size and forecast 2022-2027 ($ billion)
• Exhibit 44: Chart on Social media-based - Year-over-year growth 2022-2027 (%)
• Exhibit 45: Data Table on Social media-based - Year-over-year growth 2022-2027 (%)
• 6.6 Market opportunity by Type
• Exhibit 46: Market opportunity by Type ($ billion)

7 Market Segmentation by Deployment

• 7.1 Market segments
• Exhibit 47: Chart on Deployment - Market share 2022-2027 (%)
• Exhibit 48: Data Table on Deployment - Market share 2022-2027 (%)
• 7.2 Comparison by Deployment
• Exhibit 49: Chart on Comparison by Deployment
• Exhibit 50: Data Table on Comparison by Deployment
• 7.3 On-premises - Market size and forecast 2022-2027
• Exhibit 51: Chart on On-premises - Market size and forecast 2022-2027 ($ billion)
• Exhibit 52: Data Table on On-premises - Market size and forecast 2022-2027 ($ billion)
• Exhibit 53: Chart on On-premises - Year-over-year growth 2022-2027 (%)
• Exhibit 54: Data Table on On-premises - Year-over-year growth 2022-2027 (%)
• 7.4 Cloud-based - Market size and forecast 2022-2027
• Exhibit 55: Chart on Cloud-based - Market size and forecast 2022-2027 ($ billion)
• Exhibit 56: Data Table on Cloud-based - Market size and forecast 2022-2027 ($ billion)
• Exhibit 57: Chart on Cloud-based - Year-over-year growth 2022-2027 (%)
• Exhibit 58: Data Table on Cloud-based - Year-over-year growth 2022-2027 (%)
• 7.5 Market opportunity by Deployment
• Exhibit 59: Market opportunity by Deployment ($ billion)

8 Customer Landscape

• 8.1 Customer landscape overview
• Exhibit 60: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

• 9.1 Geographic segmentation
• Exhibit 61: Chart on Market share By Geographical Landscape 2022-2027 (%)
• Exhibit 62: Data Table on Market share By Geographical Landscape 2022-2027 (%)
• 9.2 Geographic comparison
• Exhibit 63: Chart on Geographic comparison
• Exhibit 64: Data Table on Geographic comparison
• 9.3 North America - Market size and forecast 2022-2027
• Exhibit 65: Chart on North America - Market size and forecast 2022-2027 ($ billion)
• Exhibit 66: Data Table on North America - Market size and forecast 2022-2027 ($ billion)
• Exhibit 67: Chart on North America - Year-over-year growth 2022-2027 (%)
• Exhibit 68: Data Table on North America - Year-over-year growth 2022-2027 (%)
• 9.4 APAC - Market size and forecast 2022-2027
• Exhibit 69: Chart on APAC - Market size and forecast 2022-2027 ($ billion)
• Exhibit 70: Data Table on APAC - Market size and forecast 2022-2027 ($ billion)
• Exhibit 71: Chart on APAC - Year-over-year growth 2022-2027 (%)
• Exhibit 72: Data Table on APAC - Year-over-year growth 2022-2027 (%)
• 9.5 Europe - Market size and forecast 2022-2027
• Exhibit 73: Chart on Europe - Market size and forecast 2022-2027 ($ billion)
• Exhibit 74: Data Table on Europe - Market size and forecast 2022-2027 ($ billion)
• Exhibit 75: Chart on Europe - Year-over-year growth 2022-2027 (%)
• Exhibit 76: Data Table on Europe - Year-over-year growth 2022-2027 (%)
• 9.6 South America - Market size and forecast 2022-2027
• Exhibit 77: Chart on South America - Market size and forecast 2022-2027 ($ billion)
• Exhibit 78: Data Table on South America - Market size and forecast 2022-2027 ($ billion)
• Exhibit 79: Chart on South America - Year-over-year growth 2022-2027 (%)
• Exhibit 80: Data Table on South America - Year-over-year growth 2022-2027 (%)
• 9.7 Middle East and Africa - Market size and forecast 2022-2027
• Exhibit 81: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
• Exhibit 82: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
• Exhibit 83: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• Exhibit 84: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• 9.8 US - Market size and forecast 2022-2027
• Exhibit 85: Chart on US - Market size and forecast 2022-2027 ($ billion)
• Exhibit 86: Data Table on US - Market size and forecast 2022-2027 ($ billion)
• Exhibit 87: Chart on US - Year-over-year growth 2022-2027 (%)
• Exhibit 88: Data Table on US - Year-over-year growth 2022-2027 (%)
• 9.9 UK - Market size and forecast 2022-2027
• Exhibit 89: Chart on UK - Market size and forecast 2022-2027 ($ billion)
• Exhibit 90: Data Table on UK - Market size and forecast 2022-2027 ($ billion)
• Exhibit 91: Chart on UK - Year-over-year growth 2022-2027 (%)
• Exhibit 92: Data Table on UK - Year-over-year growth 2022-2027 (%)
• 9.10 Australia - Market size and forecast 2022-2027
• Exhibit 93: Chart on Australia - Market size and forecast 2022-2027 ($ billion)
• Exhibit 94: Data Table on Australia - Market size and forecast 2022-2027 ($ billion)
• Exhibit 95: Chart on Australia - Year-over-year growth 2022-2027 (%)
• Exhibit 96: Data Table on Australia - Year-over-year growth 2022-2027 (%)
• 9.11 Germany - Market size and forecast 2022-2027
• Exhibit 97: Chart on Germany - Market size and forecast 2022-2027 ($ billion)
• Exhibit 98: Data Table on Germany - Market size and forecast 2022-2027 ($ billion)
• Exhibit 99: Chart on Germany - Year-over-year growth 2022-2027 (%)
• Exhibit 100: Data Table on Germany - Year-over-year growth 2022-2027 (%)
• 9.12 India - Market size and forecast 2022-2027
• Exhibit 101: Chart on India - Market size and forecast 2022-2027 ($ billion)
• Exhibit 102: Data Table on India - Market size and forecast 2022-2027 ($ billion)
• Exhibit 103: Chart on India - Year-over-year growth 2022-2027 (%)
• Exhibit 104: Data Table on India - Year-over-year growth 2022-2027 (%)
• 9.13 Market opportunity By Geographical Landscape
• Exhibit 105: Market opportunity By Geographical Landscape ($ billion)

10 Drivers, Challenges, and Trends

• 10.1 Market drivers
• 10.2 Market challenges
• 10.3 Impact of drivers and challenges
• Exhibit 106: Impact of drivers and challenges in 2022 and 2027
• 10.4 Market trends

11 Vendor Landscape

• 11.1 Overview
• 11.2 Vendor landscape
• Exhibit 107: Overview on Criticality of inputs and Factors of differentiation
• 11.3 Landscape disruption
• Exhibit 108: Overview on factors of disruption
• 11.4 Industry risks
• Exhibit 109: Impact of key risks on business

12 Vendor Analysis

• 12.1 Vendors covered
• Exhibit 110: Vendors covered
• 12.2 Market positioning of vendors
• Exhibit 111: Matrix on vendor position and classification
• 12.3 8x8 Inc.
• Exhibit 112: 8x8 Inc. - Overview
• Exhibit 113: 8x8 Inc. - Product / Service
• Exhibit 114: 8x8 Inc. - Key offerings
• 12.4 ALE International
• Exhibit 115: ALE International - Overview
• Exhibit 116: ALE International - Product / Service
• Exhibit 117: ALE International - Key offerings
• 12.5 Alphabet Inc.
• Exhibit 118: Alphabet Inc. - Overview
• Exhibit 119: Alphabet Inc. - Business segments
• Exhibit 120: Alphabet Inc. - Key news
• Exhibit 121: Alphabet Inc. - Key offerings
• Exhibit 122: Alphabet Inc. - Segment focus
• 12.6 Alvaria Inc.
• Exhibit 123: Alvaria Inc. - Overview
• Exhibit 124: Alvaria Inc. - Product / Service
• Exhibit 125: Alvaria Inc. - Key offerings
• 12.7 Amazon.com Inc.
• Exhibit 126: Amazon.com Inc. - Overview
• Exhibit 127: Amazon.com Inc. - Business segments
• Exhibit 128: Amazon.com Inc. - Key news
• Exhibit 129: Amazon.com Inc. - Key offerings
• Exhibit 130: Amazon.com Inc. - Segment focus
• 12.8 Ameyo Pvt Ltd.
• Exhibit 131: Ameyo Pvt Ltd. - Overview
• Exhibit 132: Ameyo Pvt Ltd. - Product / Service
• Exhibit 133: Ameyo Pvt Ltd. - Key offerings
• 12.9 Atos SE
• Exhibit 134: Atos SE - Overview
• Exhibit 135: Atos SE - Business segments
• Exhibit 136: Atos SE - Key news
• Exhibit 137: Atos SE - Key offerings
• Exhibit 138: Atos SE - Segment focus
• 12.10 Avaya Holdings Corp.
• Exhibit 139: Avaya Holdings Corp. - Overview
• Exhibit 140: Avaya Holdings Corp. - Business segments
• Exhibit 141: Avaya Holdings Corp. - Key offerings
• Exhibit 142: Avaya Holdings Corp. - Segment focus
• 12.11 Cisco Systems Inc.
• Exhibit 143: Cisco Systems Inc. - Overview
• Exhibit 144: Cisco Systems Inc. - Business segments
• Exhibit 145: Cisco Systems Inc. - Key news
• Exhibit 146: Cisco Systems Inc. - Key offerings
• Exhibit 147: Cisco Systems Inc. - Segment focus
• 12.12 Enghouse Systems Ltd.
• Exhibit 148: Enghouse Systems Ltd. - Overview
• Exhibit 149: Enghouse Systems Ltd. - Business segments
• Exhibit 150: Enghouse Systems Ltd. - Key offerings
• Exhibit 151: Enghouse Systems Ltd. - Segment focus
• 12.13 Five9 Inc.
• Exhibit 152: Five9 Inc. - Overview
• Exhibit 153: Five9 Inc. - Product / Service
• Exhibit 154: Five9 Inc. - Key offerings
• 12.14 Genesys Telecommunications Laboratories Inc.
• Exhibit 155: Genesys Telecommunications Laboratories Inc. - Overview
• Exhibit 156: Genesys Telecommunications Laboratories Inc. - Product / Service
• Exhibit 157: Genesys Telecommunications Laboratories Inc. - Key offerings
• 12.15 Mitel Networks Corp.
• Exhibit 158: Mitel Networks Corp. - Overview
• Exhibit 159: Mitel Networks Corp. - Product / Service
• Exhibit 160: Mitel Networks Corp. - Key offerings
• 12.16 NEC Corp.
• Exhibit 161: NEC Corp. - Overview
• Exhibit 162: NEC Corp. - Business segments
• Exhibit 163: NEC Corp. - Key news
• Exhibit 164: NEC Corp. - Key offerings
• Exhibit 165: NEC Corp. - Segment focus
• 12.17 NICE Ltd.
• Exhibit 166: NICE Ltd. - Overview
• Exhibit 167: NICE Ltd. - Business segments
• Exhibit 168: NICE Ltd. - Key news
• Exhibit 169: NICE Ltd. - Key offerings
• Exhibit 170: NICE Ltd. - Segment focus

13 Appendix

• 13.1 Scope of the report
• 13.2 Inclusions and exclusions checklist
• Exhibit 171: Inclusions checklist
• Exhibit 172: Exclusions checklist
• 13.3 Currency conversion rates for US$
• Exhibit 173: Currency conversion rates for US$
• 13.4 Research methodology
• Exhibit 174: Research methodology
• Exhibit 175: Validation techniques employed for market sizing
• Exhibit 176: Information sources
• 13.5 List of abbreviations
• Exhibit 177: List of abbreviations

Exhibits:

• Exhibits1: Executive Summary - Chart on Market Overview
• Exhibits2: Executive Summary - Data Table on Market Overview
• Exhibits3: Executive Summary - Chart on Global Market Characteristics
• Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
• Exhibits5: Executive Summary - Chart on Market Segmentation by Type
• Exhibits6: Executive Summary - Chart on Market Segmentation by Deployment
• Exhibits7: Executive Summary - Chart on Incremental Growth
• Exhibits8: Executive Summary - Data Table on Incremental Growth
• Exhibits9: Executive Summary - Chart on Vendor Market Positioning
• Exhibits10: Parent market
• Exhibits11: Market Characteristics
• Exhibits12: Offerings of vendors included in the market definition
• Exhibits13: Market segments
• Exhibits14: Chart on Global - Market size and forecast 2022-2027 ($ billion)
• Exhibits15: Data Table on Global - Market size and forecast 2022-2027 ($ billion)
• Exhibits16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
• Exhibits17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
• Exhibits18: Historic Market Size - Data Table on Global contact center market 2017 - 2021 ($ billion)
• Exhibits19: Historic Market Size - Type Segment 2017 - 2021 ($ billion)
• Exhibits20: Historic Market Size - Deployment Segment 2017 - 2021 ($ billion)
• Exhibits21: Historic Market Size - Geography Segment 2017 - 2021 ($ billion)
• Exhibits22: Historic Market Size - Country Segment 2017 - 2021 ($ billion)
• Exhibits23: Five forces analysis - Comparison between 2022 and 2027
• Exhibits24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
• Exhibits25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
• Exhibits26: Threat of new entrants - Impact of key factors in 2022 and 2027
• Exhibits27: Threat of substitutes - Impact of key factors in 2022 and 2027
• Exhibits28: Threat of rivalry - Impact of key factors in 2022 and 2027
• Exhibits29: Chart on Market condition - Five forces 2022 and 2027
• Exhibits30: Chart on Type - Market share 2022-2027 (%)
• Exhibits31: Data Table on Type - Market share 2022-2027 (%)
• Exhibits32: Chart on Comparison by Type
• Exhibits33: Data Table on Comparison by Type
• Exhibits34: Chart on Voice-based - Market size and forecast 2022-2027 ($ billion)
• Exhibits35: Data Table on Voice-based - Market size and forecast 2022-2027 ($ billion)
• Exhibits36: Chart on Voice-based - Year-over-year growth 2022-2027 (%)
• Exhibits37: Data Table on Voice-based - Year-over-year growth 2022-2027 (%)
• Exhibits38: Chart on Text-based - Market size and forecast 2022-2027 ($ billion)
• Exhibits39: Data Table on Text-based - Market size and forecast 2022-2027 ($ billion)
• Exhibits40: Chart on Text-based - Year-over-year growth 2022-2027 (%)
• Exhibits41: Data Table on Text-based - Year-over-year growth 2022-2027 (%)
• Exhibits42: Chart on Social media-based - Market size and forecast 2022-2027 ($ billion)
• Exhibits43: Data Table on Social media-based - Market size and forecast 2022-2027 ($ billion)
• Exhibits44: Chart on Social media-based - Year-over-year growth 2022-2027 (%)
• Exhibits45: Data Table on Social media-based - Year-over-year growth 2022-2027 (%)
• Exhibits46: Market opportunity by Type ($ billion)
• Exhibits47: Chart on Deployment - Market share 2022-2027 (%)
• Exhibits48: Data Table on Deployment - Market share 2022-2027 (%)
• Exhibits49: Chart on Comparison by Deployment
• Exhibits50: Data Table on Comparison by Deployment
• Exhibits51: Chart on On-premises - Market size and forecast 2022-2027 ($ billion)
• Exhibits52: Data Table on On-premises - Market size and forecast 2022-2027 ($ billion)
• Exhibits53: Chart on On-premises - Year-over-year growth 2022-2027 (%)
• Exhibits54: Data Table on On-premises - Year-over-year growth 2022-2027 (%)
• Exhibits55: Chart on Cloud-based - Market size and forecast 2022-2027 ($ billion)
• Exhibits56: Data Table on Cloud-based - Market size and forecast 2022-2027 ($ billion)
• Exhibits57: Chart on Cloud-based - Year-over-year growth 2022-2027 (%)
• Exhibits58: Data Table on Cloud-based - Year-over-year growth 2022-2027 (%)
• Exhibits59: Market opportunity by Deployment ($ billion)
• Exhibits60: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• Exhibits61: Chart on Market share By Geographical Landscape 2022-2027 (%)
• Exhibits62: Data Table on Market share By Geographical Landscape 2022-2027 (%)
• Exhibits63: Chart on Geographic comparison
• Exhibits64: Data Table on Geographic comparison
• Exhibits65: Chart on North America - Market size and forecast 2022-2027 ($ billion)
• Exhibits66: Data Table on North America - Market size and forecast 2022-2027 ($ billion)
• Exhibits67: Chart on North America - Year-over-year growth 2022-2027 (%)
• Exhibits68: Data Table on North America - Year-over-year growth 2022-2027 (%)
• Exhibits69: Chart on APAC - Market size and forecast 2022-2027 ($ billion)
• Exhibits70: Data Table on APAC - Market size and forecast 2022-2027 ($ billion)
• Exhibits71: Chart on APAC - Year-over-year growth 2022-2027 (%)
• Exhibits72: Data Table on APAC - Year-over-year growth 2022-2027 (%)
• Exhibits73: Chart on Europe - Market size and forecast 2022-2027 ($ billion)
• Exhibits74: Data Table on Europe - Market size and forecast 2022-2027 ($ billion)
• Exhibits75: Chart on Europe - Year-over-year growth 2022-2027 (%)
• Exhibits76: Data Table on Europe - Year-over-year growth 2022-2027 (%)
• Exhibits77: Chart on South America - Market size and forecast 2022-2027 ($ billion)
• Exhibits78: Data Table on South America - Market size and forecast 2022-2027 ($ billion)
• Exhibits79: Chart on South America - Year-over-year growth 2022-2027 (%)
• Exhibits80: Data Table on South America - Year-over-year growth 2022-2027 (%)
• Exhibits81: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
• Exhibits82: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
• Exhibits83: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• Exhibits84: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• Exhibits85: Chart on US - Market size and forecast 2022-2027 ($ billion)
• Exhibits86: Data Table on US - Market size and forecast 2022-2027 ($ billion)
• Exhibits87: Chart on US - Year-over-year growth 2022-2027 (%)
• Exhibits88: Data Table on US - Year-over-year growth 2022-2027 (%)
• Exhibits89: Chart on UK - Market size and forecast 2022-2027 ($ billion)
• Exhibits90: Data Table on UK - Market size and forecast 2022-2027 ($ billion)
• Exhibits91: Chart on UK - Year-over-year growth 2022-2027 (%)
• Exhibits92: Data Table on UK - Year-over-year growth 2022-2027 (%)
• Exhibits93: Chart on Australia - Market size and forecast 2022-2027 ($ billion)
• Exhibits94: Data Table on Australia - Market size and forecast 2022-2027 ($ billion)
• Exhibits95: Chart on Australia - Year-over-year growth 2022-2027 (%)
• Exhibits96: Data Table on Australia - Year-over-year growth 2022-2027 (%)
• Exhibits97: Chart on Germany - Market size and forecast 2022-2027 ($ billion)
• Exhibits98: Data Table on Germany - Market size and forecast 2022-2027 ($ billion)
• Exhibits99: Chart on Germany - Year-over-year growth 2022-2027 (%)
• Exhibits100: Data Table on Germany - Year-over-year growth 2022-2027 (%)
• Exhibits101: Chart on India - Market size and forecast 2022-2027 ($ billion)
• Exhibits102: Data Table on India - Market size and forecast 2022-2027 ($ billion)
• Exhibits103: Chart on India - Year-over-year growth 2022-2027 (%)
• Exhibits104: Data Table on India - Year-over-year growth 2022-2027 (%)
• Exhibits105: Market opportunity By Geographical Landscape ($ billion)
• Exhibits106: Impact of drivers and challenges in 2022 and 2027
• Exhibits107: Overview on Criticality of inputs and Factors of differentiation
• Exhibits108: Overview on factors of disruption
• Exhibits109: Impact of key risks on business
• Exhibits110: Vendors covered
• Exhibits111: Matrix on vendor position and classification
• Exhibits112: 8x8 Inc. - Overview
• Exhibits113: 8x8 Inc. - Product / Service
• Exhibits114: 8x8 Inc. - Key offerings
• Exhibits115: ALE International - Overview
• Exhibits116: ALE International - Product / Service
• Exhibits117: ALE International - Key offerings
• Exhibits118: Alphabet Inc. - Overview
• Exhibits119: Alphabet Inc. - Business segments
• Exhibits120: Alphabet Inc. - Key news
• Exhibits121: Alphabet Inc. - Key offerings
• Exhibits122: Alphabet Inc. - Segment focus
• Exhibits123: Alvaria Inc. - Overview
• Exhibits124: Alvaria Inc. - Product / Service
• Exhibits125: Alvaria Inc. - Key offerings
• Exhibits126: Amazon.com Inc. - Overview
• Exhibits127: Amazon.com Inc. - Business segments
• Exhibits128: Amazon.com Inc. - Key news
• Exhibits129: Amazon.com Inc. - Key offerings
• Exhibits130: Amazon.com Inc. - Segment focus
• Exhibits131: Ameyo Pvt Ltd. - Overview
• Exhibits132: Ameyo Pvt Ltd. - Product / Service
• Exhibits133: Ameyo Pvt Ltd. - Key offerings
• Exhibits134: Atos SE - Overview
• Exhibits135: Atos SE - Business segments
• Exhibits136: Atos SE - Key news
• Exhibits137: Atos SE - Key offerings
• Exhibits138: Atos SE - Segment focus
• Exhibits139: Avaya Holdings Corp. - Overview
• Exhibits140: Avaya Holdings Corp. - Business segments
• Exhibits141: Avaya Holdings Corp. - Key offerings
• Exhibits142: Avaya Holdings Corp. - Segment focus
• Exhibits143: Cisco Systems Inc. - Overview
• Exhibits144: Cisco Systems Inc. - Business segments
• Exhibits145: Cisco Systems Inc. - Key news
• Exhibits146: Cisco Systems Inc. - Key offerings
• Exhibits147: Cisco Systems Inc. - Segment focus
• Exhibits148: Enghouse Systems Ltd. - Overview
• Exhibits149: Enghouse Systems Ltd. - Business segments
• Exhibits150: Enghouse Systems Ltd. - Key offerings
• Exhibits151: Enghouse Systems Ltd. - Segment focus
• Exhibits152: Five9 Inc. - Overview
• Exhibits153: Five9 Inc. - Product / Service
• Exhibits154: Five9 Inc. - Key offerings
• Exhibits155: Genesys Telecommunications Laboratories Inc. - Overview
• Exhibits156: Genesys Telecommunications Laboratories Inc. - Product / Service
• Exhibits157: Genesys Telecommunications Laboratories Inc. - Key offerings
• Exhibits158: Mitel Networks Corp. - Overview
• Exhibits159: Mitel Networks Corp. - Product / Service
• Exhibits160: Mitel Networks Corp. - Key offerings
• Exhibits161: NEC Corp. - Overview
• Exhibits162: NEC Corp. - Business segments
• Exhibits163: NEC Corp. - Key news
• Exhibits164: NEC Corp. - Key offerings
• Exhibits165: NEC Corp. - Segment focus
• Exhibits166: NICE Ltd. - Overview
• Exhibits167: NICE Ltd. - Business segments
• Exhibits168: NICE Ltd. - Key news
• Exhibits169: NICE Ltd. - Key offerings
• Exhibits170: NICE Ltd. - Segment focus
• Exhibits171: Inclusions checklist
• Exhibits172: Exclusions checklist
• Exhibits173: Currency conversion rates for US$
• Exhibits174: Research methodology
• Exhibits175: Validation techniques employed for market sizing
• Exhibits176: Information sources
• Exhibits177: List of abbreviations