市场调查报告书
商品编码
1464920
数位业务支援系统市场:按服务提供、部署模型、组织规模和最终用户行业划分 - 2024-2030 年全球预测Digital Business Support Systems Market by Offering (Services, Solution), Deployment Model (Cloud-based, On-premises), Organization Size, End-User Industry - Global Forecast 2024-2030 |
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数位业务支援系统市场规模预计2023年为57.4亿美元,2024年达64.5亿美元,预计2030年将达到132.8亿美元,复合年增长率为12.71%。
数位业务支援系统 (DBSS) 包括各种旨在支援通讯服务供应商业务的软体和服务。这些业务包括收费、客户管理、收益管理、订单管理等等。 DBSS 解决方案旨在提高快速发展的数位环境中的业务有效性、效率和敏捷性。通讯领域向数位化业务的转变正在推动对业务支援系统的需求。改善客户服务和客户参与的需求不断增长,因此需要采用先进的 DBSS 解决方案。不同地区不断变化的监管要求将推动综合 DBSS 平台的采用。整合 DBSS 解决方案的高额初始投资阻碍了市场成长。持续的技术创新,例如基于云端基础的解决方案和人工智慧的采用,为 DBSS 市场提供了成长机会。
主要市场统计 | |
---|---|
基准年[2023] | 57.4亿美元 |
预测年份 [2024] | 64.5亿美元 |
预测年份 [2030] | 132.8亿美元 |
复合年增长率(%) | 12.71% |
扩大提供数位业务支援系统的解决方案的使用
服务仍然是数位业务支援系统的基石,为客户提供优化业务、财务和客户服务流程所需的工具和协助。这些服务通常包括咨询、实施、支援、维护和託管服务。寻求简化业务、改善客户体验并确保系统扩充性的企业通常会选择基于服务的产品。这种方法使公司能够利用他们的专业知识,减少内部系统管理开销,并专注于他们的核心能力。与解决方案产品相比,服务提供了一种更客製化的方法来满足特定组织的需求,提供内部营运中通常缺乏的弹性和专业知识。数位业务支援系统中的解决方案涉及部署预先设计的软体工具和平台,以自动化和管理各种业务流程。这些解决方案涵盖收费、客户管理、收益管理、订单管理、产品管理等。寻求更快、更具成本效益的方法来提高业务效率和客户满意度的企业可能更喜欢解决方案交付。这些预先包装的解决方案可立即部署,并且比客製化服务解决方案提供更快的投资回报。收费和收益管理解决方案是 BSS 的关键组件,可促进准确的收费、申请和财务管理。透过支援复杂的定价模型、实现即时收费并确保准确捕获和报告收益,减少洩漏并提高盈利。 BSS 框架内的客户关係管理 (CRM) 系统可协助企业在整个客户生命週期中管理和分析客户互动。 CRM 工具旨在透过聚合来自各种通讯管道的资料并提供全面的客户洞察来改善服务关係、客户维繫和销售成长。订单管理系统简化和自动化订单处理工作流程。确保准确捕获每个客户的订单,有效地启动履约流程,并将订单状态透明地传达给客户和相关业务部门。产品目录管理工具可让您集中管理您的产品和服务。这些系统确保跨平台的产品资讯一致,促进新产品的快速推出,并实现产品个人化和捆绑以满足不同的客户需求。收益保证和欺诈管理系统旨在最大限度地减少收益损失并防止通讯网路和服务中的诈欺。透过分析资料模式并即时侦测异常行为,这些解决方案可以保护收益源的完整性并防止诈欺。
最终用户产业:媒体和娱乐领域的业务支援系统潜力巨大,重点是内容传送和个人化
BFSI 部门专注于安全性、合规性、即时处理和改善客户体验。数位付款解决方案、风险管理和个人化客户服务的需求量最大。重点是患者资料管理、远端医疗服务和法律规章合规性。数位 BSS 解决方案需要能够提供安全、高效和扩充性的患者照护。製造业需要 DBSS 解决方案来优化供应链、品管和生产计画。智慧製造注重敏捷性、效率以及与物联网的整合。媒体和娱乐部门专注于内容管理、发行和商业化战略。提供者需要支援各种内容格式和交付管道的解决方案。零售和电子商务行业寻求用于客户关係管理、库存优化和全通路销售策略的 DBSS 解决方案。通讯和网路公司正在寻找能够管理其庞大用户群、提供动态服务包并确保网路效能和可靠性的解决方案。运输和物流公司需要数位化 BSS 来提高即时物流业务的业务效率和客户满意度。
区域洞察
美国市场的特点是高水准的技术采用和对数位便利性的强烈偏好。为了改善客户体验和业务效率而对 SaaS 解决方案进行的大量投资正在加速云端基础的BSS 解决方案在美洲的采用。值得注意的措施包括采用人工智慧和机器学习进行客户服务和网路优化的预测分析。亚太地区表现出多样化的消费行为和数位化准备程度。亚太地区的创新和专利申请,特别是行动付款和 5G 技术的创新和专利申请,正在推动数位 BSS 转型的快速步伐。日本在安全行动付款技术方面投入巨资,强调高品质和可靠的数位交易。印度拥有庞大且多样化的消费群、服务的快速数位化以及政府的数位印度计划正在推动对经济高效且扩充性的BSS 解决方案的需求激增。在欧盟国家,GDPR 等消费者保护和资料隐私法规正在推动对合规且安全的数位 BSS 解决方案的需求。随着数位转型的持续进行,具有增强扩充性和弹性的云端基础的平台正在激增。随着中东寻求向数位经济转型,对智慧城市计划和数位基础设施进行了大量投资,加速了对整合数位BSS服务的需求。非洲市场正在迅速发展,行动货币和数位银行解决方案引领变革并推动包容性数位金融生态系统的发展。
FPNV定位矩阵
FPNV定位矩阵对于评估数位业务支援系统市场至关重要。我们检视与业务策略和产品满意度相关的关键指标,以对供应商进行全面评估。这种深入的分析使用户能够根据自己的要求做出明智的决策。根据评估,供应商被分为四个成功程度不同的像限:前沿(F)、探路者(P)、利基(N)和重要(V)。
市场占有率分析
市场占有率分析是一种综合工具,可以对数位业务支援系统市场中供应商的现状进行深入而深入的研究。全面比较和分析供应商在整体收益、基本客群和其他关键指标方面的贡献,以便更好地了解公司的绩效及其在争夺市场占有率时面临的挑战。此外,该分析还提供了对该行业竞争特征的宝贵见解,包括在研究基准年观察到的累积、分散主导地位和合併特征等因素。详细程度的提高使供应商能够做出更明智的决策并制定有效的策略,从而在市场上获得竞争优势。
1. 市场渗透率:提供有关主要企业所服务的市场的全面资讯。
2. 市场开拓:我们深入研究利润丰厚的新兴市场,并分析其在成熟细分市场的渗透率。
3. 市场多元化:提供有关新产品发布、开拓地区、最新发展和投资的详细资讯。
4.竞争评估与资讯:对主要企业的市场占有率、策略、产品、认证、监管状况、专利状况、製造能力等进行全面评估。
5. 产品开发与创新:提供对未来技术、研发活动和突破性产品开发的见解。
1.数位业务支撑系统市场的市场规模与预测是多少?
2.在数位业务支援系统市场的预测期内,需要考虑投资哪些产品、细分市场、应用程式和领域?
3.数位业务支撑系统市场的技术趋势和法规结构是什么?
4.数位业务支撑系统市场主要厂商的市场占有率是多少?
5.进入数位业务支撑系统市场的合适型态和策略手段是什么?
[183 Pages Report] The Digital Business Support Systems Market size was estimated at USD 5.74 billion in 2023 and expected to reach USD 6.45 billion in 2024, at a CAGR 12.71% to reach USD 13.28 billion by 2030.
Digital business support systems (DBSS) encompasses various software and services designed to support telecommunications service providers in conducting business operations. These operations include billing, customer management, revenue management, and order management, among others. DBSS solutions aim to enhance the effectiveness, efficiency, and agility of operations in the rapidly evolving digital landscape. The shift towards digital operations in the telecommunications sector drives demand for supportive business systems. Rising need to improve customer service and engagement necessitates the adoption of advanced DBSS solutions. Evolving regulatory requirements across different regions encourages the uptake of comprehensive DBSS platforms. High initial investments for integrating DBSS solutions hampers the market growth. Continuous technology innovation, such as the adoption of cloud-based solutions and AI, offers opportunities for DBSS market growth.
KEY MARKET STATISTICS | |
---|---|
Base Year [2023] | USD 5.74 billion |
Estimated Year [2024] | USD 6.45 billion |
Forecast Year [2030] | USD 13.28 billion |
CAGR (%) | 12.71% |
Offering: Growing usage of solutions that offer digital business support systems
Services remain a cornerstone of digital business support systems, providing clients with the necessary tools and assistance to optimize their operational, financial, and customer service processes. These services typically encompass consultancy, implementation, support and maintenance, and managed services. Companies seeking to streamline operations, enhance customer experiences, and ensure system scalability often opt for service-based offerings. This approach allows businesses to leverage expert knowledge, reduce overheads related to in-house system management, and focus on core competencies. Compared to solution offerings, services provide a more tailored approach to meeting specific organizational needs, offering flexibility and expertise that in-house operations might lack. Solution offerings in digital business support systems involve the deployment of pre-designed software tools and platforms that automate and manage various business processes. These solutions cover billing, customer management, revenue management, order management, and product management. Businesses looking for a more immediate, cost-effective approach to improving operational efficiency and customer satisfaction may prefer solution offerings. These pre-packaged solutions are ready for deployment and offer a quicker return on investment compared to tailored service solutions. Billing & revenue management solutions are critical components of BSS that facilitate accurate billing, charging, and financial management. They support complex pricing models, enable real-time charging, and ensure that revenue is accurately captured and reported, thereby reducing leakage and enhancing profitability. Customer relationship management (CRM) systems within BSS frameworks help businesses manage and analyze customer interactions throughout the customer lifecycle. CRM tools aim to improve service relations, retention, and sales growth by compiling data from various communication channels and providing comprehensive customer insights. Order management systems streamline and automate the order processing workflow. They ensure that each customer order is captured accurately, fulfillment processes are initiated efficiently, and order status is transparently communicated to both the customer and relevant business units. Product catalog management tools allow for the centralized management of products and services. These systems ensure consistent product information across platforms, facilitate quick introductions of new offerings, and enable personalization and bundling of products to meet diverse customer needs. Revenue assurance & fraud management systems are designed to minimize revenue loss and prevent fraud across the telecommunications network and services. By analyzing data patterns and detecting unusual behavior in real time, these solutions protect the integrity of revenue streams and safeguard against fraudulent activities.
End-User Industry: High potential of business support systems across media & entertainment sectors focused on content delivery and personalization
In the BFSI sector, the emphasis is on security, compliance, real-time processing, and customer experience enhancement. The demand for digital payment solutions, risk management, and personalized customer services is paramount. The primary focus is on patient data management, telehealth services, and regulatory compliance. Digital BSS solutions are sought after for their ability to provide secure, efficient, and scalable patient care. The manufacturing industry requires DBSS solutions for supply chain optimization, quality control, and production planning. The focus is on agility, efficiency, and integration with IoT for smart manufacturing. In media & entertainment sector, the emphasis is on content management, distribution, and monetization strategies. Providers need solutions that support diverse content formats and distribution channels. The retail & eCommerce sector seeks DBSS solutions for customer relationship management, inventory optimization, and omnichannel sales strategies. Telecommunications & networking companies demand for solutions that can manage vast subscriber bases, offer dynamic service packages, and ensure network performance and reliability. Transportation & logistics require digital BSS for improving operational efficiency and customer satisfaction in real-time logistics operations.
Regional Insights
The American market is characterized by high levels of technological adoption and a strong preference for digital convenience. Considerable investments in SaaS solutions to enhance customer experience and operation efficiency are surging the adoption of cloud-based BSS solutions in the Americas. Notable initiatives include the adoption of AI and ML for predictive analytics in customer service and network optimization. The Asia Pacific region exhibits diverse consumer behaviors and digital readiness. Asia-Pacific's innovation and patent filing, particularly in mobile payments and 5G technology, set a fast pace for digital BSS transformation. Japan emphasizes high-quality, reliable digital transactions with significant investments in secure mobile payment technologies. India, with its vast and diverse consumer base, shows a booming demand for cost-effective, scalable BSS solutions driven by the rapid digitalization of services and the government's push for digital India initiatives. In EU countries, consumer protection and data privacy regulations, such as GDPR, drive the demand for compliant, secure digital BSS solutions. The ongoing shift towards digital transformation has led to a surge in cloud-based platforms that offer enhanced scalability and flexibility. The Middle East, with its vision for digital economy transformation, is investing heavily in smart city projects and digital infrastructure, accelerating the demand for integrated digital BSS services. Africa's market is rapidly evolving, with mobile money and digital banking solutions leading the change, pushing for inclusive digital finance ecosystems.
FPNV Positioning Matrix
The FPNV Positioning Matrix is pivotal in evaluating the Digital Business Support Systems Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).
Market Share Analysis
The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the Digital Business Support Systems Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.
Key Company Profiles
The report delves into recent significant developments in the Digital Business Support Systems Market, highlighting leading vendors and their innovative profiles. These include Accenture PLC, Alepo, Amdocs Group, Avema Corporation, BearingPoint Holding BV, Capgemini SE, Cerillion Technologies Limited, CSG Systems International, Inc., Formula Telecom Solutions Ltd., Hansen Technologies Limited, Huawei Technologies Co., Ltd., Infosys Limited, International Business Machines Corporation, Matrixx Software, Inc., MIND CTI Ltd., NetCracker Technology Corporation, Nokia Corporation, Optiva, Inc., Qvantel Oy, Sterlite Technologies Limited, Suntech S.A., Tata Consultancy Services Limited, Telefonaktiebolaget LM Ericsson, Telenity Inc., and ZTE Corporation.
Market Segmentation & Coverage
1. Market Penetration: It presents comprehensive information on the market provided by key players.
2. Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.
3. Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.
4. Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.
5. Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.
1. What is the market size and forecast of the Digital Business Support Systems Market?
2. Which products, segments, applications, and areas should one consider investing in over the forecast period in the Digital Business Support Systems Market?
3. What are the technology trends and regulatory frameworks in the Digital Business Support Systems Market?
4. What is the market share of the leading vendors in the Digital Business Support Systems Market?
5. Which modes and strategic moves are suitable for entering the Digital Business Support Systems Market?