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市场调查报告书
商品编码
1497877
现场服务管理市场:按提供的服务、功能、部署类型、最终用户产业 - 2024-2030 年全球预测Field Service Management Market by Offerings (Services, Solution), Functionalities (Billing & Invoicing, Customer Management, Inventory Management), Deployment Type, End-user Industry - Global Forecast 2024-2030 |
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现场服务管理市场规模预估2023年为32.6亿美元,2024年达35.8亿美元,预计2030年将达到63.5亿美元,复合年增长率为9.99%。
现场服务管理 (FSM) 系统主要用于提高业务效率、降低成本和提高客户满意度。行动应用和穿戴式技术的日益普及正在简化现场服务业务,提高资讯沟通和协调现场活动的效率。此外,云端基础的FSM解决方案的出现降低了中小企业(SME)的进入成本,显着扩大了市场。不断增长的行动员工队伍以及有效协调和管理这些远端员工的需求正在推动 FSM 解决方案的采用。然而,实施 FSM 解决方案的初始成本可能会阻碍中小型企业的采用。随着数位工具的使用越来越多,对资料隐私和安全的担忧变得至关重要,并成为市场成长的挑战。此外,FSM 软体与用于远端协助的 AR、用于难以到达的位置的无人机以及用于免持操作的可穿戴设备等技术的整合提供了巨大的成长机会。向云端基础的解决方案的转变满足了对基于 SaaS 的 FSM 解决方案不断增长的需求,提供了可扩展性、灵活性、成本效益,并为市场创造了巨大的成长潜力。
主要市场统计 | |
---|---|
基准年[2023] | 32.6亿美元 |
预测年份 [2024] | 35.8亿美元 |
预测年份 [2030] | 63.5亿美元 |
复合年增长率(%) | 9.99% |
区域洞察
美洲地区,尤其是美国,由于其成熟的技术生态系统以及对优化业务效率和客户服务的高度重视,在 FSM 解决方案的采用方面处于领先地位。加拿大公司同样对利用 FSM 技术来提高竞争力和服务品质表现出浓厚的兴趣。对 FSM 系统中人工智慧和物联网的持续投资支撑了美洲地区的预测性维护、增强的即时决策和改进的资源管理。多元化的欧洲、中东和非洲地区鱼龙混杂,欧洲在技术采用和法规结构方面处于领先地位,特别是在 GDPR 准备和 FSM 解决方案的资料安全方面。欧洲市场的特点是对永续和以客户为中心的服务模式的强烈需求,推动了对先进 FSM 系统的需求。中东正迅速崛起为技术创新中心,其中包括 FSM 解决方案,这主要是由智慧城市计划以及对旅游和零售等行业卓越服务的关注所推动的。由于 FSM 实施的早期阶段、行动通讯的蓬勃发展以及对医疗保健和公共服务等部门服务品质的日益重视,非洲被认为是充满希望的。在服务业蓬勃发展、技术素养不断提高以及对高效服务提供机制的需求不断增长的推动下,亚太地区的 FSM 采用率正在快速增长。作为数位创新领域的领导者,中国和日本正在见证政府和私人对 FSM 技术的大量投资,以改造其传统服务业。
FPNV定位矩阵
FPNV 定位矩阵对于评估供应商在现场服务管理市场的定位至关重要。此矩阵提供了对供应商的全面评估,并检验了与业务策略和产品满意度相关的关键指标。这种详细的评估使用户能够根据自己的要求做出明智的决定。根据评估,供应商被分为代表其成功程度的四个像限:前沿(F)、探路者(P)、利基(N)和重要(V)。
市场占有率分析
市场占有率分析是一种综合工具,可对现场服务管理市场中供应商的现状进行深入而详细的评估。透过仔细比较和分析供应商的贡献,您可以更深入地了解每个供应商的绩效以及他们在争夺市场占有率时面临的挑战。这些贡献包括整体收益、客户群和其他重要指标。此外,该分析还提供了对该行业竞争性质的宝贵见解,包括在研究基准年期间观察到的累积、分散主导地位和合併特征等因素。有了这些详细信息,供应商可以做出更明智的决策并製定有效的策略,以在市场竞争中保持领先地位。
策略分析与建议
策略分析对于寻求在全球市场站稳脚跟的组织至关重要。对目前在现场服务管理市场中的地位进行全面评估,使公司能够做出符合其长期愿望的明智决策。此关键评估涉及对组织的资源、能力和整体绩效进行彻底分析,以确定核心优势和需要改进的领域。
[188 Pages Report] The Field Service Management Market size was estimated at USD 3.26 billion in 2023 and expected to reach USD 3.58 billion in 2024, at a CAGR 9.99% to reach USD 6.35 billion by 2030.
Field Service Management (FSM) system is primarily employed to enhance operational efficiencies, reduce costs, and improve customer satisfaction. The rising adoption of mobile applications and wearable technology has streamlined field service operations, enhancing the efficiency of dissemination of information and coordination of field activities. Furthermore, the advent of cloud-based FSM solutions has reduced the cost of entry for small and medium enterprises (SMEs), significantly expanding the market. The growth of the mobile workforce and the need for effective coordination and management of these remote employees is encouraging the adoption of FSM solutions. However, the initial cost of implementing FSM solutions may hinder adoption in small to medium-sized enterprises. With the increased use of digital tools, concerns over data privacy and security are paramount, challenging the market growth. Moreover, the integration of FSM software with technologies such as AR for remote assistance, drones for inaccessible areas, and wearable devices for hands-free operation offer significant growth opportunities. The shift towards cloud-based solutions offers scalability, flexibility, and cost-effectiveness, catering to the growing demand for SaaS-based FSM solutions, create significant growth potential in the market.
KEY MARKET STATISTICS | |
---|---|
Base Year [2023] | USD 3.26 billion |
Estimated Year [2024] | USD 3.58 billion |
Forecast Year [2030] | USD 6.35 billion |
CAGR (%) | 9.99% |
Regional Insights
The Americas region, particularly the United States, has led the adoption of FSM solutions, driven by a mature technology ecosystem and a strong emphasis on optimizing operational efficiency and customer service. Canadian enterprises similarly exhibit a keen interest in leveraging FSM technologies to enhance competitiveness and service quality. Ongoing investments in AI and IoT into FSM systems underscore a move towards predictive maintenance, enhanced real-time decision-making, and improved resource management in the Americas region. The diverse EMEA region presents a mixed picture, with Europe leading in technology adoption and regulatory framework, particularly in GDPR compliance and data security in FSM solutions. The European market is characterized by a strong demand for sustainable and customer-centric service models, driving the need for sophisticated FSM systems. The Middle East is rapidly growing as a hub for technological innovation, including FSM solutions, majorly fueled by smart city projects and a focus on service excellence in industries such as tourism and retail. Africa, though at an earlier stage in FSM adoption, shows promise with its mobile telecommunications boom and a growing emphasis on service quality in sectors such as healthcare and public services. The Asia Pacific region is witnessing rapid growth in FSM adoption, attributed to its booming service industry, rising technological literacy, and escalating demand for efficient service delivery mechanisms. China and Japan, leading in digital innovation, have seen significant government and private investment into FSM technologies to transform traditional service sectors.
Market Insights
The market dynamics represent an ever-changing landscape of the Field Service Management Market by providing actionable insights into factors, including supply and demand levels. Accounting for these factors helps design strategies, make investments, and formulate developments to capitalize on future opportunities. In addition, these factors assist in avoiding potential pitfalls related to political, geographical, technical, social, and economic conditions, highlighting consumer behaviors and influencing manufacturing costs and purchasing decisions.
FPNV Positioning Matrix
The FPNV positioning matrix is essential in evaluating the market positioning of the vendors in the Field Service Management Market. This matrix offers a comprehensive assessment of vendors, examining critical metrics related to business strategy and product satisfaction. This in-depth assessment empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success, namely Forefront (F), Pathfinder (P), Niche (N), or Vital (V).
Market Share Analysis
The market share analysis is a comprehensive tool that provides an insightful and in-depth assessment of the current state of vendors in the Field Service Management Market. By meticulously comparing and analyzing vendor contributions, companies are offered a greater understanding of their performance and the challenges they face when competing for market share. These contributions include overall revenue, customer base, and other vital metrics. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With these illustrative details, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.
Recent Developments
Introducing Workiz Genius, The AI-Powered Smart Assistant to Revolutionizing Field Service Management
Workiz is transforming the landscape of field service management with the introduction of Workiz Genius, an innovative AI-powered toolkit designed to streamline and enhance various aspects of professional service delivery. This cutting-edge platform functions as a personalized smart assistant, offering a suite of AI-enabled features that adapt to the unique needs of service professionals, significantly improving efficiency and customer satisfaction. [Published On: 2024-03-13]
Ambit Software's Strategic Venture into Field Service Management with SugarCRM to Revolutionizing Field Operations
Ambit Software, an CRM/CX provider and Elite Partner of SugarCRM, introduced its Field Service Management add-on through Sugar Outfitters, aiming to redefine field operations across engineering and capital goods industries by enhancing efficiency significantly. With its global footprint and profound insights into manufacturing enterprises' unique needs, Ambit Software extends SugarCRM's capabilities to meet a broader spectrum of functional requirements. [Published On: 2023-11-17]
Enhancing NetSuite with Comprehensive Field Service Management through Next Technik Acquisition
Oracle Corporation has strategically expanded its NetSuite capabilities by acquiring Next Technik, a key provider in field service management solutions tailored for NetSuite users. This integration fortifies Oracle's commitment to optimizing field service operations, offering NetSuite customers advanced tools for digitizing and refining scheduling, dispatch, inventory, and asset management processes [Published On: 2023-10-17]
Strategy Analysis & Recommendation
The strategic analysis is essential for organizations seeking a solid foothold in the global marketplace. Companies are better positioned to make informed decisions that align with their long-term aspirations by thoroughly evaluating their current standing in the Field Service Management Market. This critical assessment involves a thorough analysis of the organization's resources, capabilities, and overall performance to identify its core strengths and areas for improvement.
Key Company Profiles
The report delves into recent significant developments in the Field Service Management Market, highlighting leading vendors and their innovative profiles. These include Accruent LLC, Azuga Fleet, Comarch Group, Field Nation, FieldAware Inc. by GPS Insight, FieldPulse, GeoConcept SA, IFS AB, Infor Global Solutions, Inc. by Koch Industries, Kickserv, mHelpDesk, Microsoft Corporation, Odoo, Oracle Corporation, OverIT Pvt. Ltd., RazorSync, LLC, Salesforce, SAP SE, Service Fusion, ServiceMax, Servicepower Technologies, Simpro, Trimble Inc., Verizon Connect, and Zinier Inc..
Market Segmentation & Coverage
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