Product Code: PM4422
The global field service management market size is expected to reach USD 15.02 billion by 2032, according to a new study by Polaris Market Research. The report "Field Service Management Market Share, Size, Trends, Industry Analysis Report, By Component (Solution and Services); By Deployment; By End Use; By Region; Segment Forecast, 2024 - 2032" gives a detailed insight into current market dynamics and provides analysis on future market growth.
The increasing need for mobility for real-time visibility and monitoring and rising adoption of FSM (Field Service Management) solutions by companies to improve their overall performance, provide better customer service, minimize labor costs, and enhance productivity, are prominent factors influencing the global market growth. Beside this, the rising proliferation among key players for developing advanced FSM solutions with enhanced capabilities and focus on integrating technologies like artificial intelligence and automation techniques, will also propel the market's growth.
For instance, in December 2023, FieldBin, unveiled its latest features to the field service management software. The new features include a PDF Engine, currency switching capabilities, stripe improvements for access management, and additional two-way SMS communications.
The field service industry in being driven by continuous development and integration of technologies like cutting edge technology that help industries to drive a service paradigm of higher efficiency, & profitability with maximized device up-time. Additionally, the integration of tools allows technicians and vehicles to utilize a wealth of data and support them in the field, is gaining huge traction in the market.
Furthermore, there is an increasing trend among companies for leveraging AR and VR modules, as they allow new technicians to easily gain experience in a very simulated and low-risk environment. As customers demanding more convenience and self-sufficiency, leading field service companies are increasingly focusing on providing self-service tools like self-service appointment scheduling, customer self-service portals, and knowledge bases, to meet these growing demand and enhanced productivity. For instance, in October 2023, NetSuite, introduced its new series of product innovations to help organizations run more efficiently and reduce costs. This suite include new field service management and enterprise performance management solutions, helping professionals improve the speed of business processes.
Field Service Management Market Report Highlights
Solution segment accounted for the largest share, due to rising adoption of efficient field service management solutions
Cloud segment held the significant share, attributable to their numerous advantageous characteristics including better efficiency and higher space
Manufacturing segment will grow at highest pace, on account of expansion of manufacturing sector and need to monitor their operations
North America dominated the global market, owing to robust presence of leading market companies and greater adoption of FSM solutions
The key market players include SAP SE, Tech Mahindra Limited, Astea International, Klugo Group, IBM Corporation, Comarch SA, Infor, and Oracle Corporation
Polaris Market Research has segmented the field service management market report based on component, deployment, end use, and region:
Field Service Management, Component Outlook (Revenue - USD Billion, 2019 - 2032)
Field Service Management, Deployment Outlook (Revenue - USD Billion, 2019 - 2032)
Field Service Management, End Use Outlook (Revenue - USD Billion, 2019 - 2032)
- Energy & Utilities
- Telecom
- Manufacturing
- Healthcare
- BFSI
- Construction & Real Estate
- Transportation & Logistics
- Retail & Wholesale
- Others
Field Service Management, Regional Outlook (Revenue - USD Billion, 2019 - 2032)
- North America
- U.S.
- Canada
- Europe
- Germany
- UK
- France
- Italy
- Spain
- Russia
- Netherlands
- Asia Pacific
- China
- India
- Japan
- South Korea
- Indonesia
- Malaysia
- Latin America
- Argentina
- Brazil
- Mexico
- Middle East & Africa
- UAE
- Saudi Arabia
- Israel
- South Africa
Table of Contents
1. Introduction
- 1.1. Report Description
- 1.1.1. Objectives of the Study
- 1.1.2. Market Scope
- 1.1.3. Assumptions
- 1.2. Stakeholders
2. Executive Summary
3. Research Methodology
- 3.1. Overview
- 3.2. Data Sources
- 3.2.1. Primary Sources
- 3.2.2. Secondary Sources
4. Global Field Service Management Market Insights
- 4.1. Field Service Management Market - End Use Snapshot
- 4.2. Field Service Management Market Dynamics
- 4.2.1. Drivers and Opportunities
- 4.2.1.1. Rise in Mobile Workforce
- 4.2.1.2. Rising implementation on FSM solutions by SMEs and integration of AI are key factors boosting global market growth
- 4.2.2. Restraints and Challenges
- 4.2.2.1. Initial Implementation Costs
- 4.3. Porter's Five Forces Analysis
- 4.3.1. Bargaining Power of Suppliers (Moderate)
- 4.3.2. Threats of New Entrants: (Low)
- 4.3.3. Bargaining Power of Buyers (Moderate)
- 4.3.4. Threat of Substitute (Moderate)
- 4.3.5. Rivalry among existing firms (High)
- 4.4. PESTEL Analysis
- 4.5. Field Service Management Market End Use Trends
- 4.6. Value Chain Analysis
- 4.7. COVID-19 Impact Analysis
5. Global Field Service Management Market, by Component
- 5.1. Key Findings
- 5.2. Introduction
- 5.2.1. Global Field Service Management Market, by Component, 2019-2032 (USD Billion)
- 5.3. Solution
- 5.3.1. Global Field Service Management Market, by Solution, by Region, 2019-2032 (USD Billion)
- 5.4. Services
- 5.4.1. Global Field Service Management Market, by Services, by Region, 2019-2032 (USD Billion)
6. Global Field Service Management Market, by Deployment
- 6.1. Key Findings
- 6.2. Introduction
- 6.2.1. Global Field Service Management Market, by Deployment, 2019-2032 (USD Billion)
- 6.3. On-Premise
- 6.3.1. Global Field Service Management Market, by On-Premise, by Region, 2019-2032 (USD Billion)
- 6.4. Cloud
- 6.4.1. Global Field Service Management Market, by Cloud, by Region, 2019-2032 (USD Billion)
7. Global Field Service Management Market, by End Use
- 7.1. Key Findings
- 7.2. Introduction
- 7.2.1. Global Field Service Management Market, by End Use, 2019-2032 (USD Billion)
- 7.3. Energy & Utilities
- 7.3.1. Global Field Service Management Market, by Energy & Utilities, By Region, 2019-2032 (USD Billion)
- 7.4. Telecom
- 7.4.1. Global Field Service Management Market, by Telecom, By Region, 2019-2032 (USD Billion)
- 7.5. Manufacturing
- 7.5.1. Global Field Service Management Market, by Manufacturing, By Region, 2019-2032 (USD Billion)
- 7.6. Healthcare
- 7.6.1. Global Field Service Management Market, by Healthcare, By Region, 2019-2032 (USD Billion)
- 7.7. BFSI
- 7.7.1. Global Field Service Management Market, by BFSI, By Region, 2019-2032 (USD Billion)
- 7.8. Construction & Real Estate
- 7.8.1. Global Field Service Management Market, by Construction & Real Estate, By Region, 2019-2032 (USD Billion)
- 7.9. Transportation & Logistics
- 7.9.1. Global Field Service Management Market, by Transportation & Logistics, By Region, 2019-2032 (USD Billion)
- 7.10. Retail & Wholesale
- 7.10.1. Global Field Service Management Market, by Retail & Wholesale, By Region, 2019-2032 (USD Billion)
- 7.11. Others
- 7.11.1. Global Field Service Management Market, by Others, By Region, 2019-2032 (USD Billion)
8. Global Field Service Management Market, by Geography
- 8.1. Key findings
- 8.2. Introduction
- 8.2.1. Field Service Management Market Assessment, By Geography, 2019-2032 (USD Billion)
- 8.3. Field Service Management Market - North America
- 8.3.1. North America: Field Service Management Market, by Component, 2019-2032 (USD Billion)
- 8.3.2. North America: Field Service Management Market, by End Use, 2019-2032 (USD Billion)
- 8.3.3. North America: Field Service Management Market, by Deployment, 2019-2032 (USD Billion)
- 8.3.4. Field Service Management Market - U.S.
- 8.3.4.1. U.S.: Field Service Management Market, by Component, 2019-2032 (USD Billion)
- 8.3.4.2. U.S.: Field Service Management Market, by End Use, 2019-2032 (USD Billion)
- 8.3.4.3. U.S.: Field Service Management Market, by Deployment, 2019-2032 (USD Billion)
- 8.3.5. Field Service Management Market - Canada
- 8.3.5.1. Canada: Field Service Management Market, by Component, 2019-2032 (USD Billion)
- 8.3.5.2. Canada.: Field Service Management Market, by End Use, 2019-2032 (USD Billion)
- 8.3.5.3. Canada: Field Service Management Market, by Deployment, 2019-2032 (USD Billion)
- 8.4. Field Service Management Market - Europe
- 8.4.1. Europe: Field Service Management Market, by Component, 2019-2032 (USD Billion)
- 8.4.2. Europe.: Field Service Management Market, by End Use, 2019-2032 (USD Billion)
- 8.4.3. Europe: Field Service Management Market, by Deployment, 2019-2032 (USD Billion)
- 8.4.4. Field Service Management Market - UK
- 8.4.4.1. UK: Field Service Management Market, by Component, 2019-2032 (USD Billion)
- 8.4.4.2. UK.: Field Service Management Market, by End Use, 2019-2032 (USD Billion)
- 8.4.4.3. UK: Field Service Management Market, by Deployment, 2019-2032 (USD Billion)
- 8.4.5. Field Service Management Market - France
- 8.4.5.1. France: Field Service Management Market, by Component, 2019-2032 (USD Billion)
- 8.4.5.2. France.: Field Service Management Market, by End Use, 2019-2032 (USD Billion)
- 8.4.5.3. France: Field Service Management Market, by Deployment, 2019-2032 (USD Billion)
- 8.4.6. Field Service Management Market - Germany
- 8.4.6.1. Germany: Field Service Management Market, by Component, 2019-2032 (USD Billion)
- 8.4.6.2. Germany.: Field Service Management Market, by End Use, 2019-2032 (USD Billion)
- 8.4.6.3. Germany: Field Service Management Market, by Deployment, 2019-2032 (USD Billion)
- 8.4.7. Field Service Management Market - Italy
- 8.4.7.1. Italy: Field Service Management Market, by Component, 2019-2032 (USD Billion)
- 8.4.7.2. Italy.: Field Service Management Market, by End Use, 2019-2032 (USD Billion)
- 8.4.7.3. Italy: Field Service Management Market, by Deployment, 2019-2032 (USD Billion)
- 8.4.8. Field Service Management Market - Spain
- 8.4.8.1. Spain: Field Service Management Market, by Component, 2019-2032 (USD Billion)
- 8.4.8.2. Spain.: Field Service Management Market, by End Use, 2019-2032 (USD Billion)
- 8.4.8.3. Spain: Field Service Management Market, by Deployment, 2019-2032 (USD Billion)
- 8.4.9. Field Service Management Market - Netherlands
- 8.4.9.1. Netherlands: Field Service Management Market, by Component, 2019-2032 (USD Billion)
- 8.4.9.2. Netherlands.: Field Service Management Market, by End Use, 2019-2032 (USD Billion)
- 8.4.9.3. Netherlands: Field Service Management Market, by Deployment, 2019-2032 (USD Billion)
- 8.4.10. Field Service Management Market - Russia
- 8.4.10.1. Russia: Field Service Management Market, by Component, 2019-2032 (USD Billion)
- 8.4.10.2. Russia.: Field Service Management Market, by End Use, 2019-2032 (USD Billion)
- 8.4.10.3. Russia: Field Service Management Market, by Deployment, 2019-2032 (USD Billion)
- 8.5. Field Service Management Market - Asia Pacific
- 8.5.1. Asia Pacific: Field Service Management Market, by Component, 2019-2032 (USD Billion)
- 8.5.2. Asia Pacific.: Field Service Management Market, by End Use, 2019-2032 (USD Billion)
- 8.5.3. Asia Pacific: Field Service Management Market, by Deployment, 2019-2032 (USD Billion)
- 8.5.4. Field Service Management Market - China
- 8.5.4.1. China: Field Service Management Market, by Component, 2019-2032 (USD Billion)
- 8.5.4.2. China.: Field Service Management Market, by End Use, 2019-2032 (USD Billion)
- 8.5.4.3. China: Field Service Management Market, by Deployment, 2019-2032 (USD Billion)
- 8.5.5. Field Service Management Market - India
- 8.5.5.1. India: Field Service Management Market, by Component, 2019-2032 (USD Billion)
- 8.5.5.2. India.: Field Service Management Market, by End Use, 2019-2032 (USD Billion)
- 8.5.5.3. India: Field Service Management Market, by Deployment, 2019-2032 (USD Billion)
- 8.5.6. Field Service Management Market - Malaysia
- 8.5.6.1. Malaysia: Field Service Management Market, by Component, 2019-2032 (USD Billion)
- 8.5.6.2. Malaysia.: Field Service Management Market, by End Use, 2019-2032 (USD Billion)
- 8.5.6.3. Malaysia: Field Service Management Market, by Deployment, 2019-2032 (USD Billion)
- 8.5.7. Field Service Management Market - Japan
- 8.5.7.1. Japan: Field Service Management Market, by Component, 2019-2032 (USD Billion)
- 8.5.7.2. Japan.: Field Service Management Market, by End Use, 2019-2032 (USD Billion)
- 8.5.7.3. Japan: Field Service Management Market, by Deployment, 2019-2032 (USD Billion)
- 8.5.8. Field Service Management Market - Indonesia
- 8.5.8.1. Indonesia: Field Service Management Market, by Component, 2019-2032 (USD Billion)
- 8.5.8.2. Indonesia.: Field Service Management Market, by End Use, 2019-2032 (USD Billion)
- 8.5.8.3. Indonesia: Field Service Management Market, by Deployment, 2019-2032 (USD Billion)
- 8.5.9. Field Service Management Market - South Korea
- 8.5.9.1. South Korea: Field Service Management Market, by Component, 2019-2032 (USD Billion)
- 8.5.9.2. South Korea.: Field Service Management Market, by End Use, 2019-2032 (USD Billion)
- 8.5.9.3. South Korea: Field Service Management Market, by Deployment, 2019-2032 (USD Billion)
- 8.6. Field Service Management Market - Middle East & Africa
- 8.6.1. Middle East & Africa: Field Service Management Market, by Component, 2019-2032 (USD Billion)
- 8.6.2. Middle East & Africa.: Field Service Management Market, by End Use, 2019-2032 (USD Billion)
- 8.6.3. Middle East & Africa: Field Service Management Market, by Deployment, 2019-2032 (USD Billion)
- 8.6.4. Field Service Management Market - Saudi Arabia
- 8.6.4.1. Saudi Arabia: Field Service Management Market, by Component, 2019-2032 (USD Billion)
- 8.6.4.2. Saudi Arabia.: Field Service Management Market, by End Use, 2019-2032 (USD Billion)
- 8.6.4.3. Saudi Arabia: Field Service Management Market, by Deployment, 2019-2032 (USD Billion)
- 8.6.5. Field Service Management Market - UAE
- 8.6.5.1. UAE: Field Service Management Market, by Component, 2019-2032 (USD Billion)
- 8.6.5.2. UAE.: Field Service Management Market, by End Use, 2019-2032 (USD Billion)
- 8.6.5.3. UAE: Field Service Management Market, by Deployment, 2019-2032 (USD Billion)
- 8.6.6. Field Service Management Market - Israel
- 8.6.6.1. Israel: Field Service Management Market, by Component, 2019-2032 (USD Billion)
- 8.6.6.2. Israel.: Field Service Management Market, by End Use, 2019-2032 (USD Billion)
- 8.6.6.3. Israel: Field Service Management Market, by Deployment, 2019-2032 (USD Billion)
- 8.6.7. Field Service Management Market - South Africa
- 8.6.7.1. South Africa: Field Service Management Market, by Component, 2019-2032 (USD Billion)
- 8.6.7.2. South Africa.: Field Service Management Market, by End Use, 2019-2032 (USD Billion)
- 8.6.7.3. South Africa: Field Service Management Market, by Deployment, 2019-2032 (USD Billion)
- 8.7. Field Service Management Market - Latin America
- 8.7.1. Latin America: Field Service Management Market, by Component, 2019-2032 (USD Billion)
- 8.7.2. Latin America.: Field Service Management Market, by End Use, 2019-2032 (USD Billion)
- 8.7.3. Latin America: Field Service Management Market, by Deployment, 2019-2032 (USD Billion)
- 8.7.4. Field Service Management Market - Mexico
- 8.7.4.1. Mexico: Field Service Management Market, by Component, 2019-2032 (USD Billion)
- 8.7.4.2. Mexico.: Field Service Management Market, by End Use, 2019-2032 (USD Billion)
- 8.7.4.3. Mexico: Field Service Management Market, by Deployment, 2019-2032 (USD Billion)
- 8.7.5. Field Service Management Market - Brazil
- 8.7.5.1. Brazil: Field Service Management Market, by Component, 2019-2032 (USD Billion)
- 8.7.5.2. Brazil.: Field Service Management Market, by End Use, 2019-2032 (USD Billion)
- 8.7.5.3. Brazil: Field Service Management Market, by Deployment, 2019-2032 (USD Billion)
- 8.7.6. Field Service Management Market - Argentina
- 8.7.6.1. Argentina: Field Service Management Market, by Component, 2019-2032 (USD Billion)
- 8.7.6.2. Argentina.: Field Service Management Market, by End Use, 2019-2032 (USD Billion)
- 8.7.6.3. Argentina: Field Service Management Market, by Deployment, 2019-2032 (USD Billion)
9. Competitive Landscape
- 9.1. Expansion and Acquisition Analysis
- 9.1.1. Expansion
- 9.1.2. Acquisitions
- 9.2. Partnerships/Collaborations/Agreements/Exhibitions
10. Company Profiles
- 10.1. Accenture
- 10.1.1. Company Overview
- 10.1.2. Financial Performance
- 10.1.3. Product Benchmarking
- 10.1.4. Recent Development
- 10.2. Accruent
- 10.2.1. Company Overview
- 10.2.2. Financial Performance
- 10.2.3. Product Benchmarking
- 10.2.4. Recent Development
- 10.3. Agile 3 Solutions LLC
- 10.3.1. Company Overview
- 10.3.2. Financial Performance
- 10.3.3. Product Benchmarking
- 10.3.4. Recent Development
- 10.4. Astea International Inc.
- 10.4.1. Company Overview
- 10.4.2. Financial Performance
- 10.4.3. Product Benchmarking
- 10.4.4. Recent Development
- 10.5. Comarch SA
- 10.5.1. Company Overview
- 10.5.2. Financial Performance
- 10.5.3. Product Benchmarking
- 10.5.4. Recent Development
- 10.6. IBM Corporation
- 10.6.1. Company Overview
- 10.6.2. Financial Performance
- 10.6.3. Product Benchmarking
- 10.6.4. Recent Development
- 10.7. IFS AB
- 10.7.1. Company Overview
- 10.7.2. Financial Performance
- 10.7.3. Product Benchmarking
- 10.7.4. Recent Development
- 10.8. Infor
- 10.8.1. Company Overview
- 10.8.2. Financial Performance
- 10.8.3. Product Benchmarking
- 10.8.4. Recent Development
- 10.9. Klugo Group
- 10.9.1. Company Overview
- 10.9.2. Financial Performance
- 10.9.3. Product Benchmarking
- 10.9.4. Recent Development
- 10.10. Oracle Corporation
- 10.10.1. Company Overview
- 10.10.2. Financial Performance
- 10.10.3. Product Benchmarking
- 10.10.4. Recent Development
- 10.11. Salesforce Inc.
- 10.11.1. Company Overview
- 10.11.2. Financial Performance
- 10.11.3. Product Benchmarking
- 10.11.4. Recent Development
- 10.12. SAP SE
- 10.12.1. Company Overview
- 10.12.2. Financial Performance
- 10.12.3. Product Benchmarking
- 10.12.4. Recent Development
- 10.13. ServicePower
- 10.13.1. Company Overview
- 10.13.2. Financial Performance
- 10.13.3. Product Benchmarking
- 10.13.4. Recent Development
- 10.14. Tech Mahindra Limited
- 10.14.1. Company Overview
- 10.14.2. Financial Performance
- 10.14.3. Product Benchmarking
- 10.14.4. Recent Development
- 10.15. Trimble Navigation Limited
- 10.15.1. Company Overview
- 10.15.2. Financial Performance
- 10.15.3. Product Benchmarking
- 10.15.4. Recent Development