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市场调查报告书
商品编码
1387119

客户成功管理市场报告：2030 年趋势、预测与竞争分析

Customer Success Management Market Report: Trends, Forecast and Competitive Analysis to 2030
出版日期: | 出版商: Lucintel | 英文 150 Pages | 商品交期: 3个工作天内

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简介目录

客户成功管理趋势和预测

预计到 2030 年，全球客户成功管理市场将达到 36 亿美元，2024 年至 2030 年复合年增长率为 15.8%。该市场的主要驱动力是对个人化客户体验的需求不断增长、基于订阅的业务模式的兴起以及越来越多地使用云端基础的解决方案来增强客户成功管理。全球客户成功管理市场的未来看起来充满希望，医疗保健、零售、BFSI、IT/通讯和政府市场都充满机会。

客户成功管理市场洞察

Lucintel 预测，由于客户维繫的重要性日益增加以及云端基础运算技术的日益采用，客户体验管理在预测期内仍将是最大的细分市场。

我们预计，由于竞争加剧和降低成本的压力，以及对追踪客户旅程和降低客户解约率的高级分析解决方案的需求不断增长，北美在预测期内仍将是最大的地区。

本报告回答了 11 个关键问题：

  • Q.1. 细分市场中最有前途和高成长的机会是什么？
  • Q.2.哪个细分市场将以更快的速度成长？为什么？
  • Q.3.您认为哪些地区未来会出现更快的成长？为什么？
  • Q.4. 影响市场动态的主要因素有哪些？市场的主要挑战和商业风险是什么？
  • Q.5. 这个市场的商业风险和竞争威胁是什么？
  • Q.6.这个市场有哪些新趋势？为什么？
  • Q.7.市场客户需求有何改变？
  • Q.8. 该市场有哪些新发展以及哪些公司处于领先地位？
  • Q.9.这个市场的主要企业有哪些？主要企业采取哪些策略配合措施来发展业务？
  • Q.10. 该市场上的竞争产品有哪些？由于材料或产品替代而导致市场占有率下降的威胁有多大？
  • Q.11.过去五年发生了哪些併购事件，对产业产生了哪些影响？

目录

第一章执行摘要

第二章全球客户成功管理市场：市场动态

  • 简介、背景、分类
  • 供应链
  • 产业驱动因素与挑战

第三章 2018-2030年市场趋势及预测分析

  • 宏观经济趋势（2018-2023）与预测（2024-2030）
  • 全球客户成功管理市场趋势（2018-2023）与预测（2024-2030）
  • 按部署模式分類的全球客户成功管理市场
    • 云
    • 本地
  • 按组织规模分類的全球客户成功管理市场
    • 中小企业
    • 大公司
  • 按应用分類的全球客户成功管理市场
    • 销售和行销管理
    • 客户经验管理
    • 风险与合规管理
    • 其他的
  • 按最终用途分類的全球客户成功管理市场
    • 卫生保健
    • 零售
    • BFSI
    • 资讯科技和通讯
    • 政府
    • 其他的

第四章 2018-2030年区域市场趋势及预测分析

  • 按地区分類的全球客户成功管理市场
  • 北美客户成功管理市场
  • 欧洲客户成功管理市场
  • 亚太地区客户成功管理市场
  • 其他区域客户成功管理市场

第五章竞争分析

  • 产品系列分析
  • 营运整合
  • 波特五力分析

第六章 成长机会与策略分析

  • 成长机会分析
    • 按部署模式分類的全球客户成功管理市场成长机会
    • 按组织规模分類的全球客户成功管理市场成长机会
    • 全球客户成功管理市场成长机会（按应用）
    • 全球客户成功管理市场成长机会（依最终用途）
    • 按地区分類的全球客户成功管理市场成长机会
  • 全球客户成功管理市场的新兴趋势
  • 战略分析
    • 新产品开发
    • 扩大全球客户成功管理市场的能力
    • 全球客户成功管理市场的合併、收购和合资企业
    • 认证和许可

第七章主要企业概况

  • Gainsight
  • Salesforce.com
  • UserIQ
  • IBM
  • Open Text
简介目录

Customer Success Management Trends and Forecast

The future of the global customer success management market looks promising with opportunities in the healthcare, retail, BFSI, information technology and telecom, and government markets. The global customer success management market is expected to reach an estimated $3.6 billion by 2030 with a CAGR of 15.8% from 2024 to 2030. The major drivers for this market are increasing demand for personalized customer experiences, rise of subscription-based business models, and growing usage of cloud-based solutions to enhance the client success management.

A more than 150-page report is developed to help in your business decisions.

Customer Success Management by Segment

The study includes a forecast for the global customer success management by deployment mode, size of organization, application, end use, and region.

Customer Success Management Market by Deployment Mode [Shipment Analysis by Value from 2018 to 2030]:

  • Cloud
  • On Premises

Customer Success Management Market by Size of Organization [Shipment Analysis by Value from 2018 to 2030]:

  • Small And Medium Enterprise
  • Large Enterprise

Customer Success Management Market by Application [Shipment Analysis by Value from 2018 to 2030]:

  • Sales And Marketing Management
  • Customer Experience Management
  • Risk And Compliance Management
  • Others

Customer Success Management Market by End Use [Shipment Analysis by Value from 2018 to 2030]:

  • Healthcare
  • Retail
  • BFSI
  • Information Technology And Telecom
  • Government
  • Others

Customer Success Management Market by Region [Shipment Analysis by Value from 2018 to 2030]:

  • North America
  • Europe
  • Asia Pacific
  • The Rest of the World

List of Customer Success Management Companies

Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies customer success management companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the customer success management companies profiled in this report include-

  • Gainsight
  • Salesforce.Com
  • UserIQ
  • IBM
  • Open Text

Customer Success Management Market Insights

Lucintel forecasts that customer experience management will remain the largest segment over the forecast period due to increasing importance of customer retention and growing adoption of cloud-based computing technologies.

North America will remain the largest region over the forecast period due to increasing competition and pressure to reduce costs, and rising demand for advanced analytical solutions to track customer journeys and lower churn rates in this region.

Features of the Global Customer Success Management Market

Market Size Estimates: Customer success management market size estimation in terms of value ($B).

Trend and Forecast Analysis: Market trends (2018 to 2023) and forecast (2024 to 2030) by various segments and regions.

Segmentation Analysis: Customer success management market size by various segments, such as by deployment mode, size of organization, application, end use, and region in terms of value ($B).

Regional Analysis: Customer success management market breakdown by North America, Europe, Asia Pacific, and Rest of the World.

Growth Opportunities: Analysis of growth opportunities in different deployment mode, size of organization, application, end use, and regions for the customer success management market.

Strategic Analysis: This includes M&A, new product development, and competitive landscape of the customer success management market.

Analysis of competitive intensity of the industry based on Porter's Five Forces model.

FAQ

Q.1 What is the customer success management market size?

Answer: The global customer success management market is expected to reach an estimated $3.6 billion by 2030.

Q.2 What is the growth forecast for customer success management market?

Answer: The global customer success management market is expected to grow with a CAGR of 15.8% from 2024 to 2030.

Q.3 What are the major drivers influencing the growth of the customer success management market?

Answer: The major drivers for this market are increasing demand for personalized customer experiences, rise of subscription-based business models, and growing usage of cloud-based solutions to enhance the client success management.

Q4. What are the major segments for customer success management market?

Answer: The future of the global customer success management market looks promising with opportunities in the healthcare, retail, BFSI, information technology and telecom, and government markets.

Q5. Who are the key customer success management market companies?

Answer: Some of the key customer success management companies are as follows:

  • Gainsight
  • Salesforce.Com
  • UserIQ
  • IBM
  • Open Text

Q6. Which customer success management market segment will be the largest in future?

Answer: Lucintel forecasts that customer experience management will remain the largest segment over the forecast period due to increasing importance of customer retention and growing adoption of cloud-based computing technologies.

Q7. In customer success management market, which region is expected to be the largest in next 5 years?

Answer: North America will remain the largest region over the forecast period due to increasing competition and pressure to reduce costs, and rising demand for advanced analytical solutions to track customer journeys and lower churn rates in this region.

Q.8 Do we receive customization in this report?

Answer: Yes, Lucintel provides 10% customization without any additional cost.

This report answers following 11 key questions:

  • Q.1. What are some of the most promising, high-growth opportunities for the customer success management market by deployment mode (cloud and on premises), size of organization (small and medium enterprise and large enterprise), application (sales and marketing management, customer experience management, risk and compliance management, and others), end use (healthcare, retail, BFSI, information technology and telecom, government, and others), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
  • Q.2. Which segments will grow at a faster pace and why?
  • Q.3. Which region will grow at a faster pace and why?
  • Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
  • Q.5. What are the business risks and competitive threats in this market?
  • Q.6. What are the emerging trends in this market and the reasons behind them?
  • Q.7. What are some of the changing demands of customers in the market?
  • Q.8. What are the new developments in the market? Which companies are leading these developments?
  • Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
  • Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
  • Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?

Table of Contents

1. Executive Summary

2. Global Customer Success Management Market : Market Dynamics

  • 2.1: Introduction, Background, and Classifications
  • 2.2: Supply Chain
  • 2.3: Industry Drivers and Challenges

3. Market Trends and Forecast Analysis from 2018 to 2030

  • 3.1. Macroeconomic Trends (2018-2023) and Forecast (2024-2030)
  • 3.2. Global Customer Success Management Market Trends (2018-2023) and Forecast (2024-2030)
  • 3.3: Global Customer Success Management Market by Deployment Mode
    • 3.3.1: Cloud
    • 3.3.2: On premises
  • 3.4: Global Customer Success Management Market by Size of Organization
    • 3.4.1: Small and Medium Enterprise
    • 3.4.2: Large enterprise
  • 3.5: Global Customer Success Management Market by Application
    • 3.5.1: Sales and Marketing Management
    • 3.5.2: Customer Experience Management
    • 3.5.3: Risk and Compliance Management
    • 3.5.4: Others
  • 3.6: Global Customer Success Management Market by End Use
    • 3.6.1: Healthcare
    • 3.6.2: Retail
    • 3.6.3: BFSI
    • 3.6.4: Information Technology and Telecom
    • 3.6.5: Government
    • 3.6.6: Others

4. Market Trends and Forecast Analysis by Region from 2018 to 2030

  • 4.1: Global Customer Success Management Market by Region
  • 4.2: North American Customer Success Management Market
    • 4.2.1: North American Customer Success Management Market by Application: Sales and Marketing Management, Customer Experience Management, Risk and Compliance Management, and Others
    • 4.2.2: North American Customer Success Management Market by End Use: Healthcare, Retail, BFSI, Information Technology and Telecom, Government, and Others
  • 4.3: European Customer Success Management Market
    • 4.3.1: European Customer Success Management Market by Application: Sales and Marketing Management, Customer Experience Management, Risk and Compliance Management, and Others
    • 4.3.2: European Customer Success Management Market by End Use: Healthcare, Retail, BFSI, Information Technology and Telecom, Government, and Others
  • 4.4: APAC Customer Success Management Market
    • 4.4.1: APAC Customer Success Management Market by Application: Sales and Marketing Management, Customer Experience Management, Risk and Compliance Management, and Others
    • 4.4.2: APAC Customer Success Management Market by End Use: Healthcare, Retail, BFSI, Information Technology and Telecom, Government, and Others
  • 4.5: ROW Customer Success Management Market
    • 4.5.1: ROW Customer Success Management Market by Application: Sales and Marketing Management, Customer Experience Management, Risk and Compliance Management, and Others
    • 4.5.2: ROW Customer Success Management Market by End Use: Healthcare, Retail, BFSI, Information Technology and Telecom, Government, and Others

5. Competitor Analysis

  • 5.1: Product Portfolio Analysis
  • 5.2: Operational Integration
  • 5.3: Porter's Five Forces Analysis

6. Growth Opportunities and Strategic Analysis

  • 6.1: Growth Opportunity Analysis
    • 6.1.1: Growth Opportunities for the Global Customer Success Management Market by Deployment Mode
    • 6.1.2: Growth Opportunities for the Global Customer Success Management Market by Size of Organization
    • 6.1.3: Growth Opportunities for the Global Customer Success Management Market by Application
    • 6.1.4: Growth Opportunities for the Global Customer Success Management Market by End Use
    • 6.1.5: Growth Opportunities for the Global Customer Success Management Market by Region
  • 6.2: Emerging Trends in the Global Customer Success Management Market
  • 6.3: Strategic Analysis
    • 6.3.1: New Product Development
    • 6.3.2: Capacity Expansion of the Global Customer Success Management Market
    • 6.3.3: Mergers, Acquisitions, and Joint Ventures in the Global Customer Success Management Market
    • 6.3.4: Certification and Licensing

7. Company Profiles of Leading Players

  • 7.1: Gainsight
  • 7.2: Salesforce.com
  • 7.3: UserIQ
  • 7.4: IBM
  • 7.5: Open Text