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全球语音分析市场：按细分市场、按业务功能、按管道、按行业、按地区 - 预测（截至 2029 年）
市场调查报告书
商品编码
1451936

全球语音分析市场：按细分市场、按业务功能、按管道、按行业、按地区 - 预测（截至 2029 年）

Speech Analytics Market by Offering (Software by Functionality & Deployment Mode & Services), Business Function (Sales & Marketing, HR), Channel (VOIP & Messaging Platforms, Webinars & Virtual Meetings), Vertical and Region - Global Forecast to 2029
出版日期: | 出版商: MarketsandMarkets | 英文 325 Pages | 订单完成后即时交付

价格
简介目录

语音分析市场规模预计将从 2024 年的 33 亿美元成长到 2029 年的 73 亿美元，预测期内复合年增长率为 17.5%。

推动市场成长的因素包括更加重视监控和提高座席绩效、利用分析来提高客户维繫和客户满意度的重要性日益增加，以及对改善全通路整合能力的需求不断增长等等。

调查范围
调查年份 2019-2029
基准年 2023年
预测期 2024-2029
单元 美元
部分 优惠类别/业务功能/通路/产业/地区
目标区域 北美、欧洲、亚太地区、中东和非洲、拉丁美洲

根据部署型态，本地部署在预测期内将出现更大的规模：

本地部署模式在2024年将占据很大份额，因为它是安全性增强的私有云端。另一方面，云端部署模式预计将在未来几年普及，因为它可以降低组织的资本和维护成本。云端解决方案具有多种优势，包括更低的营运成本、更大的弹性和更大的扩充性。

按业务职能划分，人力资源预计在预测期内将以最高复合年增长率成长：

语音分析透过提供有关员工互动、招募流程和整体劳动力管理的宝贵见解，在人力资源业务中发挥着至关重要的作用。语音分析可用于分析工作面试以及与候选人的互动，帮助人力负责人评估沟通技巧、个性特征以及对特定工作的适合性。透过识别显示所需品质和属性的关键字和短语，语音分析可以实现更有效率的候选人筛检和选择过程。此外，语音分析还可以帮助人力资源团队监控公司政策、行业法规和政策以及道德标准的遵守情况。透过分析员工互动中与合规相关的关键字和短语，您可以识别潜在的合规问题、降低风险并确保遵守法律和监管要求。

按地区划分，亚太地区预计在预测期内将以最高的复合年增长率成长：

亚太地区持续专注于增强客户服务，以增强市场竞争力和收益成长。该市场的成长是由该地区所有行业的併购、合资和资金筹措等商业交易的大幅增长所推动的。国内企业的快速扩张和基础设施的发展也是预计推动区域市场成长的关键因素之一。在亚太地区，中小企业和大型企业越来越意识到政府法规和合规性，并积极采用人工智慧和基于分析的解决方案。包括 BFSI、旅游和酒店以及零售在内的多种行业正在采用通讯监控技术，该地区的语音分析市场预计将快速成长。

该报告调查了全球语音分析市场，并提供了市场概况、市场影响因素和市场机会分析、技术和专利趋势、法律制度、案例研究、市场规模趋势和预测以及各个细分市场和地区。详细分析、竞争形势、主要企业简介等等。

目录

第一章简介

第二章调查方法

第三章执行摘要

第 4 章重要考察

第五章市场概况/产业趋势

  • 市场动态
    • 促进因素
    • 抑制因素
    • 机会
    • 任务
  • 语音分析市场的演变
  • 语音分析市场架构
  • 价值链分析
  • 生态系分析/市场地图
  • 案例研究分析
  • 技术分析
  • 监管状况
  • 专利分析
  • 价格分析
  • 重大会议及活动
  • 波特五力分析
  • 语音分析技术蓝图
  • 语音分析经营模式
  • 影响客户业务的趋势/干扰
  • 主要相关利益者和采购标准

第六章语音分析市场：依服务分类

  • 软体
  • 服务
    • 专业服务
    • 管理服务

第 7 章语音分析市场：依业务功能划分

  • 销售与行销
  • 财务会计
  • 管理/供应链
  • 人力资源

第 8 章语音分析市场：按通路

  • VOIP 和通讯平台
  • 语音信箱/IVR系统
  • 社群媒体
  • 销售和电话行销电话
  • 网路研讨会和虚拟会议
  • 广播媒体/内容製作
  • 其他的

第 9 章语音分析市场：按行业

  • BFSI
  • 通讯
  • 零售/电子商务
  • 汽车/交通
  • IT/ITES
  • 医疗保健/生命科学
  • 媒体娱乐
  • 旅游/酒店业
  • 其他的

第 10 章语音分析市场：按地区

  • 北美洲
  • 欧洲
  • 亚太地区
  • 中东/非洲
  • 拉丁美洲

第十一章竞争形势

  • 概述
  • 主要企业/主要企业策略
  • 收益分析
  • 市场占有率分析
  • 品牌/产品比较分析
  • 企业评价矩阵，主要企业
  • 公司评估矩阵：新兴企业/中小企业
  • 竞争格局及趋势
  • 关键供应商评估和财务指标

第十二章 公司简介

  • 主要企业
    • NICE
    • VERINT
    • AVAYA
    • OPENTEXT
    • GOOGLE
    • VONAGE
    • GENESYS
    • CALABRIO
    • CALLMINER
    • ALMAWAVE
    • FIVE9
    • AWS
  • 其他公司
    • QUALTRICS
    • TALKDESK
    • ALVARIA
    • CASTEL COMMUNICATIONS
    • VOICEBASE
    • INTELLIGENT VOICE
    • CALLTRACKINGMETRICS
    • 3CLOGIC
    • SPRINKLR
    • UNIPHORE
  • Start-Ups/中小企业
    • ENTHU.AI
    • DEEPGRAM
    • GNANI.AI
    • OBSERVE.AI
    • BATVOICE
    • CONVIN
    • SALESKEN
    • TETHR
    • GONG
    • CLARI

第十三章 邻近及相关市场

第十四章附录

简介目录
Product Code: TC 2259

The speech analytics market is projected to grow from USD 3.3 billion in 2024 to USD 7.3 billion by 2029, at a compound annual growth rate (CAGR) of 17.5% during the forecast period. The speech analytics market is expected to grow significantly during the forecast period, owing to numerous business drivers. Some factors driving the growth of the speech analytics market are the increasing emphasis on monitoring and improving agent performance, the growing importance of utilizing analytics for customer retention and enhanced customer satisfaction, and the rising demand for improving omnichannel integration capabilities.

Scope of the Report
Years Considered for the Study2019-2029
Base Year2023
Forecast Period2024-2029
Units ConsideredUSD (Billion)
SegmentsBy Offering, Business Function, Channel, Vertical, and Region.
Regions coveredNorth America, Europe, Asia Pacific, the Middle East and Africa, and Latin America

Speech analytics allows organizations to identify actionable data and gain insights from voice calls. The speech analytics solutions can carry out a broad range of customer interactions by combining recorded and omnichannel data to understand customer needs better. Speech analytics benefits organizations by evaluating calls end-to-end and guides agents in mitigating risk by leveraging analytical tools to improve customer engagement processes.

"By deployment mode, on-premises to register for larger market size during the forecast period."

The speech analytics market, by deployment mode, includes on-premises and cloud. Speech analytics solutions can be deployed through either mode based on security, availability, and scalability. On-premises deployment mode to hold a larger market share in 2024 owing to the need to install software on a variety of in-house servers and a private cloud with enhanced security. The cloud deployment mode segment is expected to gain traction in coming years as it eliminates an organization's capital and maintenance costs. Cloud solutions offer several advantages, including lower operational cost, high flexibility, and scalability over their complement.

"By business function, HR to register highest CAGR during the forecast period."

Speech analytics plays a crucial role in the HR business by providing valuable insights into employee interactions, recruitment processes, and overall workforce management. Speech analytics can be used to analyze job interviews and candidate interactions, helping HR professionals assess communication skills, personality traits, and suitability for specific roles. By identifying keywords and phrases indicative of desired qualifications or attributes, speech analytics enables more efficient candidate screening and selection processes. Moreover, speech analytics can assist HR teams in monitoring compliance with company policies, industry regulations, and ethical standards. By analyzing employee interactions for compliance-related keywords or phrases, speech analytics can help identify potential compliance issues, mitigate risks, and ensure adherence to legal and regulatory requirements.

"By region, Asia Pacific to witness the highest CAGR during the forecast period."

Asia Pacific region continues to focus on enhancing customer services to boost market competitiveness and revenue growth. The tremendous increase in business deals and transactions, including mergers and acquisitions, joint ventures, and fundraising, across all industry verticals in the Asia Pacific region would drive the market growth. The rapid expansion of domestic enterprises and the development of infrastructure are some of the important factors expected to drive the growth of the speech analytics market in Asia Pacific. In Asia Pacific, SMEs and large corporations are starting to proactively employ Al and analytics-based solutions as they have become more aware of governmental rules and compliances. Adopting communication monitoring technologies by different verticals, such as BFSI, travel and hospitality, and retail, is expected to contribute to the high growth of the speech analytics market in the region.

Breakdown of primaries

In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the speech analytics market.

  • By Company: Tier I: 38%, Tier II: 50%, and Tier III: 12%
  • By Designation: C-Level Executives: 35%, D-Level Executives: 40%, and Others: 25%
  • By Region: North America: 40%, Europe: 30%, Asia Pacific: 20%, Latin America-5%, and

Middle East and Africa- 5%,

The report includes the study of key players offering speech analytics software and services. It profiles major vendors in the speech analytics market. The major players in the speech analytics market include NICE (US), Verint (US), Avaya (US), OpenText (Canada), Google (US), Vonage (US), Genesys (US), Calabrio (US), CallMiner (US), Almawave (Italy), Five9 (US), AWS (US), Qualtrics (US), Talkdesk (US), Alvaria (US), Castel Communications (US), VoiceBase (US), Intelligent Voice (UK), CallTrackingMetrics (US), 3CLogic (US), Sprinklr (US), Uniphore ( US), Enthu.ai (India), Deepgram (US), Gnani.ai (India), Observe.ai (US), Batvoice (France), Kwantics (India), Convin (India), Salesken (US), Tethr (US), Gong (US), and Clari (US).

Research Coverage

The research study for the speech analytics market involved extensive secondary sources, directories, journals, and paid databases. Primary sources were mainly industry experts from the core and related industries, preferred speech analytics providers, third-party service providers, consulting service providers, end users, and other commercial enterprises. In-depth interviews were conducted with various primary respondents, including key industry participants and subject matter experts, to obtain and verify critical qualitative and quantitative information, and assess the market's prospects. The new research study features 30 players. Updated financial information/product portfolio of players: The new edition of the report provides updated financial information in the context of the speech analytics market till 2022-2023 for each listed company in graphical representation. The new research study includes the updated market developments of profiled players, including those from 2022 to 2023. The new study includes quantitative data for historical years (2019-2023), base year (2023), and forecast years (2024-2029). The new study also includes quantitative data from adjacent markets.

Key Benefits of Buying the Report

The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall speech analytics market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

The report provides insights on the following pointers:

  • Analysis of key drivers (increasing need to improve omnichannel integration capabilities, growing need to enhance and monitor agent performance, adherence to regulatory and compliance standards, and rising need to leverage analytics for customer retention and better customer satisfaction), restraints (deriving insights from transcribed voice data, need to integrate with the prevailing system, and inability to quantify RoI), opportunities (Integration with generative AI to offer real-time insights and predictive analytics, Need to predict customer intent and behavior, Use of AI ML technologies to facilitate real-time actionable customer insights, and Growing need for cloud-based speech analytics solutions to bolster customer retention), and challenges (broadening the extent of transcribed data capture, complex data ecosystem led to data breaches and security issues, integration of speech analytics solutions with other analytics solutions).
  • Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the speech analytics market
  • Market Development: Comprehensive information about lucrative markets - the report analyses the speech analytics market across varied regions
  • Market Diversification: Exhaustive information about new products and services, untapped geographies, recent developments, and investments in the speech analytics market
  • Competitive Assessment: In-depth assessment of market shares, growth strategies and service offerings of leading players including NICE (US), Verint (US), Avaya (US), OpenText (Canada), Google (US), Vonage (US), Genesys (US), Calabrio (US), CallMiner (US), Almawave (Italy), Five9 (US), AWS (US) among others in the speech analytics market strategies. The report also helps stakeholders understand the pulse of the speech analytics market and provides them with information on key market drivers, restraints, challenges, and opportunities.

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 STUDY OBJECTIVES
  • 1.2 MARKET DEFINITION
    • 1.2.1 INCLUSIONS AND EXCLUSIONS
  • 1.3 MARKET SCOPE
    • 1.3.1 MARKET SEGMENTATION
    • FIGURE 1 SPEECH ANALYTICS MARKET SEGMENTATION
    • 1.3.2 REGIONS COVERED
    • FIGURE 2 SPEECH ANALYTICS MARKET SEGMENTATION, BY REGION
    • 1.3.3 YEARS CONSIDERED
  • 1.4 CURRENCY CONSIDERED
  • 1.5 STAKEHOLDERS
  • 1.6 SUMMARY OF CHANGES
    • 1.6.1 IMPACT OF RECESSION

2 RESEARCH METHODOLOGY

  • 2.1 RESEARCH DATA
    • FIGURE 3 SPEECH ANALYTICS MARKET: RESEARCH DESIGN
    • 2.1.1 SECONDARY DATA
    • 2.1.2 PRIMARY DATA
    • TABLE 1 PRIMARY INTERVIEWS
      • 2.1.2.1 Breakup of primary profiles
    • FIGURE 4 BREAKUP OF PRIMARY PROFILES, BY COMPANY TYPE, DESIGNATION, AND REGION
      • 2.1.2.2 Key industry insights
    • FIGURE 5 KEY INSIGHTS FROM EXPERTS
  • 2.2 MARKET SIZE ESTIMATION
    • FIGURE 6 SPEECH ANALYTICS MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
    • 2.2.1 TOP-DOWN APPROACH
    • 2.2.2 BOTTOM-UP APPROACH
    • FIGURE 7 APPROACH 1: (BOTTOM-UP, SUPPLY-SIDE): REVENUE FROM PROVIDERS OF SPEECH ANALYTICS SOLUTIONS AND SERVICES
    • FIGURE 8 APPROACH 2 (BOTTOM-UP, SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF SPEECH ANALYTICS
    • FIGURE 9 APPROACH 3 (BOTTOM-UP, SUPPLY-SIDE): REVENUE ESTIMATION FROM SPEECH ANALYTICS VENDORS AND CORRESPONDING SOURCES OF INFORMATION
    • FIGURE 10 APPROACH 4 (BOTTOM-UP, DEMAND-SIDE): SHARE OF SPEECH ANALYTICS THROUGH OVERALL SPEECH ANALYTICS SPENDING
  • 2.3 DATA TRIANGULATION
    • FIGURE 11 DATA TRIANGULATION
  • 2.4 MARKET FORECAST
    • TABLE 2 FACTOR ANALYSIS
  • 2.5 RESEARCH ASSUMPTIONS
  • 2.6 STUDY LIMITATIONS
  • 2.7 IMPACT OF RECESSION ON SPEECH ANALYTICS MARKET
    • TABLE 3 IMPACT OF RECESSION ON GLOBAL SPEECH ANALYTICS MARKET

3 EXECUTIVE SUMMARY

    • TABLE 4 SPEECH ANALYTICS MARKET SIZE AND GROWTH RATE, 2019-2023 (USD MILLION, Y-O-Y%)
    • TABLE 5 SPEECH ANALYTICS MARKET SIZE AND GROWTH RATE, 2024-2029 (USD MILLION, Y-O-Y%)
    • FIGURE 12 SPEECH ANALYTICS SOFTWARE SEGMENT TO DOMINATE MARKET IN 2024
    • FIGURE 13 PROFESSIONAL SERVICES TO ACCOUNT FOR LARGER MARKET SHARE THAN MANAGED SERVICES IN 2024
    • FIGURE 14 EMOTION DETECTION TO BE LARGEST SPEECH ANALYTICS FUNCTIONALITY IN 2024
    • FIGURE 15 CONSULTING & ADVISORY TO DOMINATE SPEECH ANALYTICS MARKET IN 2024
    • FIGURE 16 ON-PREMISE DEPLOYMENT TO DOMINATE SPEECH ANALYTICS MARKET IN 2024
    • FIGURE 17 SALES & MARKETING TO ACCOUNT FOR LARGEST MARKET SHARE IN 2024
    • FIGURE 18 VOIP & MESSAGING PLATFORM TO LEAD AMONG SPEECH ANALYTICS CHANNELS IN 2024
    • FIGURE 19 HEALTHCARE & LIFE SCIENCES SEGMENT TO GROW AT HIGHEST CAGR IN 2023
    • FIGURE 20 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET SHARE; ASIA PACIFIC TO GROW AT HIGHEST CAGR IN 2024

4 PREMIUM INSIGHTS

  • 4.1 ATTRACTIVE OPPORTUNITIES IN SPEECH ANALYTICS MARKET
    • FIGURE 21 INTEGRATION WITH GENERATIVE AI TO OFFER REAL-TIME CUSTOMER INSIGHTS AND PREDICTIVE ANALYTICS TO DRIVE MARKET GROWTH
  • 4.2 OVERVIEW OF RECESSION IN GLOBAL SPEECH ANALYTICS MARKET
    • FIGURE 22 SPEECH ANALYTICS MARKET TO WITNESS MINOR DECLINE IN Y-O-Y GROWTH IN 2023
  • 4.3 SPEECH ANALYTICS MARKET: TOP THREE BUSINESS FUNCTIONS
    • FIGURE 23 HR SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
  • 4.4 NORTH AMERICA: SPEECH ANALYTICS MARKET: KEY OFFERINGS AND VERTICALS
    • FIGURE 24 SOFTWARE SEGMENT AND BFSI VERTICAL TO ACCOUNT FOR LARGEST MARKET SHARES IN NORTH AMERICA IN 2024
  • 4.5 SPEECH ANALYTICS MARKET, BY REGION
    • FIGURE 25 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET SHARE IN 2024

5 MARKET OVERVIEW AND INDUSTRY TRENDS

  • 5.1 INTRODUCTION
  • 5.2 MARKET DYNAMICS
    • FIGURE 26 SPEECH ANALYTICS MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
    • 5.2.1 DRIVERS
      • 5.2.1.1 Increase in need to improve omnichannel integration capabilities
      • 5.2.1.2 Growth in need to enhance and monitor performance
      • 5.2.1.3 Adherence to regulatory and compliance standards
      • 5.2.1.4 Role of customer interaction analytics in retaining customers
    • 5.2.2 RESTRAINTS
      • 5.2.2.1 Cost-intensiveness of deriving insights from transcribed voice data
      • 5.2.2.2 Integration with existing systems
      • 5.2.2.3 Inability to quantify RoI
    • 5.2.3 OPPORTUNITIES
      • 5.2.3.1 Integration with generative AI to offer real-time insights and predictive analytics
      • 5.2.3.2 Need to predict customer intent and behavior
      • 5.2.3.3 Use of AI & ML technologies to facilitate real-time actionable customer insights
      • 5.2.3.4 Rise in need for cloud-based speech analytics solutions to bolster customer retention
    • 5.2.4 CHALLENGES
      • 5.2.4.1 Increase in volume of transcribed data capture complicating data analysis
      • 5.2.4.2 Incorporation of speech analytics solutions with predictive analytics solutions
      • 5.2.4.3 Complex data ecosystem leading to data breaches and security issues
  • 5.3 EVOLUTION OF SPEECH ANALYTICS MARKET
    • FIGURE 27 SPEECH ANALYTICS MARKET: EVOLUTION
  • 5.4 SPEECH ANALYTICS MARKET ARCHITECTURE
    • FIGURE 28 SPEECH ANALYTICS MARKET: ARCHITECTURE
  • 5.5 VALUE CHAIN ANALYSIS
    • FIGURE 29 SPEECH ANALYTICS MARKET: VALUE CHAIN ANALYSIS
  • 5.6 ECOSYSTEM ANALYSIS/MARKET MAP
    • TABLE 6 SPEECH ANALYTICS MARKET: ECOSYSTEM
    • FIGURE 30 KEY PLAYERS IN SPEECH ANALYTICS MARKET ECOSYSTEM
    • 5.6.1 PLATFORM PROVIDERS
    • 5.6.2 SOFTWARE PROVIDERS
    • 5.6.3 SERVICE PROVIDERS
    • 5.6.4 CLOUD SERVICE PROVIDERS
    • 5.6.5 END USERS
    • 5.6.6 REGULATORY BODIES
  • 5.7 CASE STUDY ANALYSIS
    • 5.7.1 FORCA IMPLEMENTED VERINT SPEECH ANALYTICS TO DRIVE MULTICHANNEL CUSTOMER EXPERIENCE
    • 5.7.2 KELSEY-SEYBOLD CLINIC USED CALLMINER EUREKA TO IMPROVE PATIENT EXPERIENCE WITH REPORTING AUTOMATION
    • 5.7.3 PING ENHANCED ITS CONTACT CENTER CAPABILITIES WITH CLOUD-BASED FIVE9 INTELLIGENT CX PLATFORM
    • 5.7.4 BAYADA STREAMLINED CONTACT CENTER WORKFLOWS WITH NICE'S CXONE WHILE UNDERGOING TREMENDOUS GROWTH
    • 5.7.5 BLUEGRASS CELLULAR USED SPEECH ANALYTICS TO FOSTER GENUINE CUSTOMER INTERACTIONS
  • 5.8 TECHNOLOGY ANALYSIS
    • 5.8.1 KEY TECHNOLOGIES
      • 5.8.1.1 NLP
      • 5.8.1.2 ASR
      • 5.8.1.3 AI/ML
      • 5.8.1.4 Voice biometrics
    • 5.8.2 COMPLEMENTARY TECHNOLOGIES
      • 5.8.2.1 Big data analytics
      • 5.8.2.2 Cloud computing
      • 5.8.2.3 IoT
    • 5.8.3 ADJACENT TECHNOLOGIES
      • 5.8.3.1 Predictive analytics
      • 5.8.3.2 Video analytics
  • 5.9 REGULATORY LANDSCAPE
    • 5.9.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 7 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 8 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 9 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 10 MIDDLE EAST & AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 11 LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • 5.9.2 REGULATIONS: SPEECH ANALYTICS MARKET
      • 5.9.2.1 North America
        • 5.9.2.1.1 California Consumer Privacy Act (CCPA)
        • 5.9.2.1.2 Federal Trade Commission (FTC) Regulations
      • 5.9.2.2 Europe
        • 5.9.2.2.1 General Data Protection Regulation (GDPR)
        • 5.9.2.2.2 Privacy and Electronic Communications Regulations (PECR)
        • 5.9.2.2.3 ePrivacy Directive
      • 5.9.2.3 Asia Pacific
        • 5.9.2.3.1 Personal Data Protection Acts (PDPA)
        • 5.9.2.3.2 Personal Information Protection Law (PIPL)
      • 5.9.2.4 Middle East & Africa
        • 5.9.2.4.1 Saudi Data and Privacy Law
      • 5.9.2.5 Latin America
        • 5.9.2.5.1 General Data Protection Regulation (LGPD) - Brazil
  • 5.10 PATENT ANALYSIS
    • 5.10.1 METHODOLOGY
    • 5.10.2 PATENTS FILED, BY DOCUMENT TYPE
    • TABLE 12 PATENTS FILED, 2014-2024
    • 5.10.3 INNOVATION AND PATENT APPLICATIONS
    • FIGURE 31 TOTAL NUMBER OF PATENTS GRANTED IN LAST 10 YEARS, 2014-2024
      • 5.10.3.1 Top 10 applicants
    • FIGURE 32 TOP 10 APPLICANTS IN SPEECH ANALYTICS MARKET, 2014-2024
    • TABLE 13 TOP 20 PATENT OWNERS IN SPEECH ANALYTICS MARKET, 2014-2024
    • TABLE 14 LIST OF PATENTS GRANTED IN SPEECH ANALYTICS MARKET, 2023
    • FIGURE 33 REGIONAL ANALYSIS OF PATENTS GRANTED FOR SPEECH ANALYTICS MARKET, 2023
  • 5.11 PRICING ANALYSIS
    • 5.11.1 AVERAGE SELLING PRICE TREND OF KEY PLAYERS, BY SOFTWARE FUNCTIONALITY TYPE
    • FIGURE 34 AVERAGE SELLING PRICE TREND OF KEY PLAYERS: TOP THREE SOFTWARE FUNCTIONALITY TYPES
    • TABLE 15 AVERAGE SELLING PRICE TREND OF KEY PLAYERS: TOP THREE SOFTWARE FUNCTIONALITY TYPES
    • 5.11.2 PRICING TREND OF KEY PLAYERS, BY SOFTWARE TYPE
    • TABLE 16 INDICATIVE PRICING LEVELS OF SPEECH ANALYTICS MARKET, BY SOFTWARE TYPE
  • 5.12 KEY CONFERENCES & EVENTS
    • TABLE 17 SPEECH ANALYTICS MARKET: DETAILED LIST OF CONFERENCES & EVENTS, 2024-2025
  • 5.13 PORTER'S FIVE FORCES ANALYSIS
    • TABLE 18 PORTER'S FIVE FORCES IMPACT ON SPEECH ANALYTICS MARKET
    • FIGURE 35 PORTER'S FIVE FORCES ANALYSIS: SPEECH ANALYTICS MARKET
    • 5.13.1 THREAT OF NEW ENTRANTS
    • 5.13.2 THREAT OF SUBSTITUTES
    • 5.13.3 BARGAINING POWER OF SUPPLIERS
    • 5.13.4 BARGAINING POWER OF BUYERS
    • 5.13.5 INTENSITY OF COMPETITIVE RIVALRY
  • 5.14 SPEECH ANALYTICS TECHNOLOGY ROADMAP
    • FIGURE 36 SPEECH ANALYTICS TECHNOLOGY ROADMAP
  • 5.15 SPEECH ANALYTICS BUSINESS MODELS
    • 5.15.1 LICENSING MODEL
    • 5.15.2 SUBSCRIPTION-BASED MODEL
    • 5.15.3 CLOUD-BASED MODEL
    • 5.15.4 MANAGED SERVICE MODEL
  • 5.16 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS' BUSINESSES
    • FIGURE 37 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS' BUSINESSES
  • 5.17 KEY STAKEHOLDERS & BUYING CRITERIA
    • 5.17.1 KEY STAKEHOLDERS IN BUYING PROCESS
    • FIGURE 38 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE APPLICATIONS
    • TABLE 19 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE APPLICATIONS
    • 5.17.2 BUYING CRITERIA
    • FIGURE 39 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS
    • TABLE 20 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS

6 SPEECH ANALYTICS MARKET, BY OFFERING

  • 6.1 INTRODUCTION
    • 6.1.1 OFFERING: SPEECH ANALYTICS MARKET DRIVERS
    • FIGURE 40 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
    • TABLE 21 SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 22 SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
  • 6.2 SOFTWARE
    • 6.2.1 SOFTWARE FUNCTIONALITIES
    • FIGURE 41 PREDICTIVE ANALYTICS & FORECASTING SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
    • TABLE 23 SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019-2023 (USD MILLION)
    • TABLE 24 SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024-2029 (USD MILLION)
    • TABLE 25 SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 26 SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2024-2029 (USD MILLION)
      • 6.2.1.1 Speaker Identification & Diarization
        • 6.2.1.1.1 Enabling organizations to facilitate accurate analysis with voice biometrics and pattern recognition
    • TABLE 27 SPEAKER IDENTIFICATION & DIARIZATION SOFTWARE MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 28 SPEAKER IDENTIFICATION & DIARIZATION SOFTWARE MARKET, BY REGION, 2024-2029 (USD MILLION)
      • 6.2.1.2 Emotion detection
        • 6.2.1.2.1 Pivotal feature for organizations to enhance customer experiences, resolve conflicts, and personalize interactions
    • TABLE 29 EMOTION DETECTION SOFTWARE MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 30 EMOTION DETECTION SOFTWARE MARKET, BY REGION, 2024-2029 (USD MILLION)
      • 6.2.1.3 Speech-to-text transcription
        • 6.2.1.3.1 Making audio data accessible and searchable by transcribing spoken conversations into text
    • TABLE 31 SPEECH-TO-TEXT TRANSCRIPTION SOFTWARE MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 32 SPEECH-TO-TEXT TRANSCRIPTION SOFTWARE MARKET, BY REGION, 2024-2029 (USD MILLION)
      • 6.2.1.4 Dashboard & reporting
        • 6.2.1.4.1 Providing organizations with actionable insights derived from audio data
    • TABLE 33 DASHBOARD & REPORTING SOFTWARE MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 34 DASHBOARD & REPORTING SOFTWARE MARKET, BY REGION, 2024-2029 (USD MILLION)
      • 6.2.1.5 Predictive analytics & forecasting
        • 6.2.1.5.1 Identifying opportunities for upselling, cross-selling, and personalized marketing campaigns
    • TABLE 35 PREDICTIVE ANALYTICS & FORECASTING SOFTWARE MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 36 PREDICTIVE ANALYTICS & FORECASTING SOFTWARE MARKET, BY REGION, 2024-2029 (USD MILLION)
      • 6.2.1.6 Other software functionalities
    • TABLE 37 OTHER SPEECH ANALYTICS SOFTWARE FUNCTIONALITIES MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 38 OTHER SPEECH ANALYTICS SOFTWARE FUNCTIONALITIES MARKET, BY REGION, 2024-2029 (USD MILLION)
    • 6.2.2 DEPLOYMENT MODE
    • FIGURE 42 CLOUD SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
    • TABLE 39 SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019-2023 (USD MILLION)
    • TABLE 40 SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024-2029 (USD MILLION)
      • 6.2.2.1 On-premises
        • 6.2.2.1.1 Need for greater control and ownership over data under strict regulatory requirements or security concerns
    • TABLE 41 ON-PREMISE SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 42 ON-PREMISE SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2024-2029 (USD MILLION)
      • 6.2.2.2 Cloud
        • 6.2.2.2.1 Demand for scalability based on changing business needs without significant upfront investments in infrastructure
    • TABLE 43 CLOUD-BASED SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 44 CLOUD-BASED SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2024-2029 (USD MILLION)
  • 6.3 SERVICES
    • FIGURE 43 MANAGED SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
    • TABLE 45 SPEECH ANALYTICS MARKET, BY SERVICE, 2019-2023 (USD MILLION)
    • TABLE 46 SPEECH ANALYTICS MARKET, BY SERVICE, 2024-2029 (USD MILLION)
    • TABLE 47 SPEECH ANALYTICS SERVICES MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 48 SPEECH ANALYTICS SERVICES MARKET, BY REGION, 2024-2029 (USD MILLION)
    • 6.3.1 PROFESSIONAL SERVICES
    • FIGURE 44 PERFORMANCE OPTIMIZATION & TESTING SERVICES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 49 SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2019-2023 (USD MILLION)
    • TABLE 50 SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024-2029 (USD MILLION)
    • TABLE 51 SPEECH ANALYTICS PROFESSIONAL SERVICES MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 52 SPEECH ANALYTICS PROFESSIONAL SERVICES MARKET, BY REGION, 2024-2029 (USD MILLION)
      • 6.3.1.1 Consulting & Advisory
        • 6.3.1.1.1 Offering organizations guidance and strategic support throughout implementation and optimization of speech analytics technology
    • TABLE 53 SPEECH ANALYTICS CONSULTING & ADVISORY SERVICES MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 54 SPEECH ANALYTICS CONSULTING & ADVISORY SERVICES MARKET, BY REGION, 2024-2029 (USD MILLION)
      • 6.3.1.2 Integration & Deployment
        • 6.3.1.2.1 Facilities and frameworks to integrate various platforms with third-party environments to make speech analytics software quick and efficient
    • TABLE 55 SPEECH ANALYTICS INTEGRATION & DEPLOYMENT SERVICES MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 56 SPEECH ANALYTICS INTEGRATION & DEPLOYMENT SERVICES MARKET, BY REGION, 2024-2029 (USD MILLION)
      • 6.3.1.3 Support & Maintenance
        • 6.3.1.3.1 Adopted by organizations that use on-premise deployment model for speech analytics software
    • TABLE 57 SPEECH ANALYTICS SUPPORT & MAINTENANCE SERVICES MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 58 SPEECH ANALYTICS SUPPORT & MAINTENANCE SERVICES MARKET, BY REGION, 2024-2029 (USD MILLION)
      • 6.3.1.4 Quality Assurance & Testing
        • 6.3.1.4.1 Rigorous evaluation of performance of speech analytics software through comprehensive testing methodologies
    • TABLE 59 SPEECH ANALYTICS QUALITY ASSURANCE & TESTING SERVICES MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 60 SPEECH ANALYTICS QUALITY ASSURANCE & TESTING SERVICES MARKET, BY REGION, 2024-2029 (USD MILLION)
      • 6.3.1.5 Performance Optimization & Testing
        • 6.3.1.5.1 Fine-tuning algorithms, configurations, and infrastructure components to maximize speed and accuracy of data processing
    • TABLE 61 SPEECH ANALYTICS PERFORMANCE OPTIMIZATION & TESTING SERVICES MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 62 SPEECH ANALYTICS PERFORMANCE OPTIMIZATION & TESTING SERVICES MARKET, BY REGION, 2024-2029 (USD MILLION)
      • 6.3.1.6 Training & Education
        • 6.3.1.6.1 Comprehensive training programs and educational resources to help users understand capabilities of speech analytics software
    • TABLE 63 SPEECH ANALYTICS TRAINING & EDUCATION SERVICES MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 64 SPEECH ANALYTICS TRAINING & EDUCATION SERVICES MARKET, BY REGION, 2024-2029 (USD MILLION)
    • 6.3.2 MANAGED SERVICES
    • TABLE 65 SPEECH ANALYTICS MANAGED SERVICES MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 66 SPEECH ANALYTICS MANAGED SERVICES MARKET, BY REGION, 2024-2029 (USD MILLION)

7 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION

  • 7.1 INTRODUCTION
    • 7.1.1 BUSINESS FUNCTION: SPEECH ANALYTICS MARKET DRIVERS
    • FIGURE 45 HR SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 67 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019-2023 (USD MILLION)
    • TABLE 68 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024-2029 (USD MILLION)
  • 7.2 SALES & MARKETING
    • 7.2.1 USED BY SALES MANAGERS TO MONITOR AGENT PERFORMANCE, EVALUATE SALES TECHNIQUES, AND PROVIDE TARGETED TRAINING
    • TABLE 69 SPEECH ANALYTICS MARKET IN SALES & MARKETING, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 70 SPEECH ANALYTICS MARKET IN SALES & MARKETING, BY REGION, 2024-2029 (USD MILLION)
      • 7.2.1.1 Performance monitoring & coaching
      • 7.2.1.2 Sales call analysis
      • 7.2.1.3 Lead qualification & opportunity management
      • 7.2.1.4 Customer feedback analysis
      • 7.2.1.5 Other sales & marketing functions
  • 7.3 FINANCE & ACCOUNTING
    • 7.3.1 EFFECTIVE TOOLS FOR FINANCIAL SERVICE PROVIDERS BY ENABLING COMPANIES TO AGGREGATE ACTIONABLE DATA
    • TABLE 71 SPEECH ANALYTICS MARKET IN FINANCE & ACCOUNTING, BY REGION, 2019-2023(USD MILLION)
    • TABLE 72 SPEECH ANALYTICS MARKET IN FINANCE & ACCOUNTING, BY REGION, 2024-2029(USD MILLION)
      • 7.3.1.1 Accounts receivable & collections
      • 7.3.1.2 Expense management & budgeting
      • 7.3.1.3 Risk management
      • 7.3.1.4 Other finance & accounting functions
  • 7.4 OPERATIONS & SUPPLY CHAIN
    • 7.4.1 STREAMLINING BUSINESS OPERATIONS AND ENHANCING CUSTOMER EXPERIENCE USING SPEECH-BASED INTERACTIONS
    • TABLE 73 SPEECH ANALYTICS MARKET IN OPERATIONS & SUPPLY CHAIN, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 74 SPEECH ANALYTICS MARKET IN OPERATIONS & SUPPLY CHAIN, BY REGION, 2024-2029(USD MILLION)
      • 7.4.1.1 Vendor & supplier management
      • 7.4.1.2 Inventory management & demand forecasting
      • 7.4.1.3 Compliance monitoring
      • 7.4.1.4 Other operations & supply chain functions
  • 7.5 HR
    • 7.5.1 PRACTICAL APPROACH TO FILTER APPLICANTS QUICKLY AND OBJECTIVELY INTENDED FOR HR TEAMS
    • TABLE 75 SPEECH ANALYTICS MARKET IN HR, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 76 SPEECH ANALYTICS MARKET IN HR, BY REGION, 2024-2029 (USD MILLION)
      • 7.5.1.1 Employee performance evaluation
      • 7.5.1.2 Recruitment & candidate screening
      • 7.5.1.3 Employee engagement & satisfaction
      • 7.5.1.4 Other HR functions

8 SPEECH ANALYTICS MARKET, BY CHANNEL

  • 8.1 INTRODUCTION
    • 8.1.1 CHANNEL: SPEECH ANALYTICS MARKET DRIVERS
    • FIGURE 46 WEBINARS & VIRTUAL MEETINGS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 77 SPEECH ANALYTICS MARKET, BY CHANNEL, 2019-2023 (USD MILLION)
    • TABLE 78 SPEECH ANALYTICS MARKET, BY CHANNEL, 2024-2029 (USD MILLION)
  • 8.2 VOIP & MESSAGING PLATFORMS
    • 8.2.1 ANALYZING VOICE INTERACTIONS TO ASSESS CUSTOMER SENTIMENT AND IMPROVE AGENT PERFORMANCE ACROSS VOIP & MESSAGING CHANNELS
    • TABLE 79 SPEECH ANALYTICS MARKET ON VOIP & MESSAGING PLATFORMS, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 80 SPEECH ANALYTICS MARKET ON VOIP & MESSAGING PLATFORMS, BY REGION, 2024-2029 (USD MILLION)
  • 8.3 VOICEMAILS & IVR SYSTEMS
    • 8.3.1 ORGANIZATIONS TO GATHER VALUABLE INSIGHTS INTO CUSTOMER FEEDBACK ANALYZING VOICEMAILS AND IVR INTERACTIONS
    • TABLE 81 SPEECH ANALYTICS MARKET ON VOICEMAILS & IVR SYSTEMS, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 82 SPEECH ANALYTICS MARKET ON VOICEMAILS & IVR SYSTEMS, BY REGION, 2024-2029 (USD MILLION)
  • 8.4 SOCIAL MEDIA
    • 8.4.1 NEED TO STAY INFORMED AND PROACTIVE IN SOCIAL MEDIA MARKETING EFFORTS TO DRIVE BRAND LOYALTY AND GROWTH
    • TABLE 83 SPEECH ANALYTICS MARKET ON SOCIAL MEDIA, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 84 SPEECH ANALYTICS MARKET ON SOCIAL MEDIA, BY REGION, 2024-2029 (USD MILLION)
  • 8.5 SALES & TELEMARKETING CALLS
    • 8.5.1 ASSISTING IN EVALUATING AGENT PERFORMANCE BY IDENTIFYING AREAS FOR IMPROVEMENT
    • TABLE 85 SPEECH ANALYTICS MARKET ON SALES & TELEMARKETING CALLS, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 86 SPEECH ANALYTICS MARKET ON SALES & TELEMARKETING CALLS, BY REGION, 2024-2029 (USD MILLION)
  • 8.6 WEBINARS & VIRTUAL MEETINGS
    • 8.6.1 ANALYTICS INCREASINGLY APPLIED TO ENHANCE PARTICIPANT ENGAGEMENT AND OPTIMIZE COMMUNICATION EFFECTIVENESS
    • TABLE 87 SPEECH ANALYTICS MARKET ON WEBINARS & VIRTUAL MEETINGS, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 88 SPEECH ANALYTICS MARKET ON WEBINARS & VIRTUAL MEETINGS, BY REGION, 2024-2029 (USD MILLION)
  • 8.7 BROADCAST MEDIA & CONTENT PRODUCTION
    • 8.7.1 FACILITATING ANALYSIS OF AUDIO AND VIDEO CONTENT FOR ENHANCED AUDIENCE ENGAGEMENT AND CONTENT OPTIMIZATION
    • TABLE 89 SPEECH ANALYTICS MARKET ON BROADCAST MEDIA & CONTENT PRODUCTION, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 90 SPEECH ANALYTICS MARKET ON BROADCAST MEDIA & CONTENT PRODUCTION, BY REGION, 2024-2029 (USD MILLION)
  • 8.8 OTHER CHANNELS
    • TABLE 91 SPEECH ANALYTICS MARKET ON OTHER CHANNELS, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 92 SPEECH ANALYTICS MARKET ON OTHER CHANNELS, BY REGION, 2024-2029 (USD MILLION)

9 SPEECH ANALYTICS MARKET, BY VERTICAL

  • 9.1 INTRODUCTION
    • 9.1.1 VERTICAL: SPEECH ANALYTICS MARKET DRIVERS
    • 9.1.2 SPEECH ANALYTICS: VERTICAL USE CASES
    • FIGURE 47 HEALTHCARE & LIFE SCIENCES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 93 SPEECH ANALYTICS MARKET, BY VERTICAL, 2019-2023 (USD MILLION)
    • TABLE 94 SPEECH ANALYTICS MARKET, BY VERTICAL, 2024-2029 (USD MILLION)
  • 9.2 BFSI
    • 9.2.1 ACCURATELY DETECTING MARKET MANIPULATION AND INVESTIGATING THREATS EFFICIENTLY ACROSS FINANCIAL INSTITUTIONS
    • TABLE 95 SPEECH ANALYTICS MARKET IN BFSI, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 96 SPEECH ANALYTICS MARKET IN BFSI, BY REGION, 2024-2029 (USD MILLION)
    • 9.2.2 BFSI APPLICATIONS
    • FIGURE 48 FRAUD DETECTION & PREVENTION SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 97 SPEECH ANALYTICS MARKET IN BFSI, BY APPLICATION, 2019-2023 (USD MILLION)
    • TABLE 98 SPEECH ANALYTICS MARKET IN BFSI, BY APPLICATION, 2024-2029 (USD MILLION)
      • 9.2.2.1 Customer Service Optimization
      • 9.2.2.2 Fraud Detection & Prevention
      • 9.2.2.3 Voice Biometrics Authentication
      • 9.2.2.4 Sales & Lead Generation
      • 9.2.2.5 Others BFSI Applications
  • 9.3 TELECOM
    • 9.3.1 CONTEXT-AWARE TOOLS IN RESOLVING CUSTOMER QUERIES IN REAL TIME
    • TABLE 99 SPEECH ANALYTICS MARKET IN TELECOM, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 100 SPEECH ANALYTICS MARKET IN TELECOM, BY REGION, 2024-2029 (USD MILLION)
    • 9.3.2 TELECOM APPLICATIONS
    • FIGURE 49 NETWORK QUALITY MONITORING SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 101 SPEECH ANALYTICS MARKET IN TELECOM, BY APPLICATION, 2019-2023 (USD MILLION)
    • TABLE 102 SPEECH ANALYTICS MARKET IN TELECOM, BY APPLICATION, 2024-2029 (USD MILLION)
      • 9.3.2.1 Network Quality Monitoring
      • 9.3.2.2 Network Planning & Management
      • 9.3.2.3 Sales & Marketing Insights
      • 9.3.2.4 Billing & Payment Disputes Resolution
      • 9.3.2.5 Others Telecom Applications
  • 9.4 RETAIL & ECOMMERCE
    • 9.4.1 RISE IN NEED TO IMPROVE CUSTOMER EXPERIENCE, EMPLOYEE EFFICIENCY, AND STREAMLINE BUSINESS PROCESSES
    • TABLE 103 SPEECH ANALYTICS MARKET IN RETAIL & ECOMMERCE, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 104 SPEECH ANALYTICS MARKET IN RETAIL & ECOMMERCE, BY REGION, 2024-2029 (USD MILLION)
    • 9.4.2 RETAIL & ECOMMERCE APPLICATIONS
    • FIGURE 50 COMPETITIVE ANALYSIS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 105 SPEECH ANALYTICS MARKET IN RETAIL & ECOMMERCE, BY APPLICATION, 2019-2023 (USD MILLION)
    • TABLE 106 SPEECH ANALYTICS MARKET IN RETAIL & ECOMMERCE, BY APPLICATION, 2024-2029 (USD MILLION)
      • 9.4.2.1 Voice Commerce Insights
      • 9.4.2.2 Price Sensitive Analysis
      • 9.4.2.3 Product & Service Improvements
      • 9.4.2.4 VOC Analysis
      • 9.4.2.5 Competitive Analysis
      • 9.4.2.6 Other Retail & eCommerce applications
  • 9.5 AUTOMOTIVE & TRANSPORTATION
    • 9.5.1 SPEECH TECHNOLOGY: NEW STANDARD FEATURE IN AUTOMOTIVE AND TRANSPORTATION INDUSTRY
    • TABLE 107 SPEECH ANALYTICS MARKET IN AUTOMOTIVE & TRANSPORTATION, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 108 SPEECH ANALYTICS MARKET IN AUTOMOTIVE & TRANSPORTATION, BY REGION, 2024-2029 (USD MILLION)
    • 9.5.2 AUTOMOTIVE & TRANSPORTATION APPLICATIONS
    • FIGURE 51 PREDICTIVE MAINTENANCE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 109 SPEECH ANALYTICS MARKET IN AUTOMOTIVE & TRANSPORTATION, BY APPLICATION, 2019-2023 (USD MILLION)
    • TABLE 110 SPEECH ANALYTICS MARKET IN AUTOMOTIVE & TRANSPORTATION, BY APPLICATION, 2024-2029 (USD MILLION)
      • 9.5.2.1 Quality Assurance
      • 9.5.2.2 Supply Chain Management
      • 9.5.2.3 Driver Performance Analysis
      • 9.5.2.4 Predictive Maintenance
      • 9.5.2.5 Other automotive & transportation applications
  • 9.6 IT/ITES
    • 9.6.1 DEMAND FOR ADVANCED ANALYTICS SOLUTIONS TO STREAMLINE OPERATIONS AND ENHANCE CUSTOMER EXPERIENCE
    • TABLE 111 SPEECH ANALYTICS MARKET IN IT/ITES, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 112 SPEECH ANALYTICS MARKET IN IT/ITES, BY REGION, 2024-2029 (USD MILLION)
    • 9.6.2 IT/ITES APPLICATIONS
    • FIGURE 52 VOICE-ENABLED VIRTUAL ASSISTANTS & CHATBOTS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 113 SPEECH ANALYTICS MARKET IN IT/ITES, BY APPLICATION, 2019-2023 (USD MILLION)
    • TABLE 114 SPEECH ANALYTICS MARKET IN IT/ITES, BY APPLICATION, 2024-2029 (USD MILLION)
      • 9.6.2.1 Service Desk Management
      • 9.6.2.2 IT Infrastructure & Monitoring
      • 9.6.2.3 SLA adherence
      • 9.6.2.4 Voice-enabled virtual assistants & chatbots
      • 9.6.2.5 Other IT/ITeS applications
  • 9.7 HEALTHCARE & LIFE SCIENCES
    • 9.7.1 IMPROVING PATIENT EXPERIENCE BY ANALYZING INTERACTION CALLS IN REAL TIME
    • TABLE 115 SPEECH ANALYTICS MARKET IN HEALTHCARE & LIFE SCIENCES, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 116 SPEECH ANALYTICS MARKET IN HEALTHCARE & LIFE SCIENCES, BY REGION, 2024-2029 (USD MILLION)
    • 9.7.2 HEALTHCARE & LIFE SCIENCES APPLICATIONS
    • FIGURE 53 DRUG SAFETY SURVEILLANCE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 117 SPEECH ANALYTICS MARKET IN HEALTHCARE & LIFE SCIENCES, BY APPLICATION, 2019-2023 (USD MILLION)
    • TABLE 118 SPEECH ANALYTICS MARKET IN HEALTHCARE & LIFE SCIENCES, BY APPLICATION, 2024-2029 (USD MILLION)
      • 9.7.2.1 Patient Experience Management
      • 9.7.2.2 Clinical Research & Training
      • 9.7.2.3 Patient Compliance Monitoring
      • 9.7.2.4 Drug Safety Surveillance
      • 9.7.2.5 Other Healthcare & Life Sciences applications
  • 9.8 MEDIA & ENTERTAINMENT
    • 9.8.1 ENABLING CONTENT PRODUCERS, OWNERS, AND CONSUMERS TO ENHANCE USER EXPERIENCE IN REAL TIME
    • TABLE 119 SPEECH ANALYTICS MARKET IN MEDIA & ENTERTAINMENT, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 120 SPEECH ANALYTICS MARKET IN MEDIA & ENTERTAINMENT, BY REGION, 2024-2029 (USD MILLION)
    • 9.8.2 MEDIA & ENTERTAINMENT APPLICATIONS
    • FIGURE 54 CONTENT MONETIZATION SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 121 SPEECH ANALYTICS MARKET IN MEDIA & ENTERTAINMENT, BY APPLICATION, 2019-2023 (USD MILLION)
    • TABLE 122 SPEECH ANALYTICS MARKET IN MEDIA & ENTERTAINMENT, BY APPLICATION, 2024-2029 (USD MILLION)
      • 9.8.2.1 Content analysis
      • 9.8.2.2 Advertisement Effectiveness Analysis
      • 9.8.2.3 Content Personalization
      • 9.8.2.4 Content Monetization
      • 9.8.2.5 Other Media & Entertainment applications
  • 9.9 TRAVEL & HOSPITALITY
    • 9.9.1 GROWTH IN DEMAND TO ANALYZE CUSTOMER INTERACTIONS AND GAIN INSIGHTS INTO THEIR NEEDS AND PREFERENCES
    • TABLE 123 SPEECH ANALYTICS MARKET IN TRAVEL & HOSPITALITY, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 124 SPEECH ANALYTICS MARKET IN TRAVEL & HOSPITALITY, BY REGION, 2024-2029 (USD MILLION)
    • 9.9.2 TRAVEL & HOSPITALITY APPLICATIONS
    • FIGURE 55 RESERVATION MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 125 SPEECH ANALYTICS MARKET IN TRAVEL & HOSPITALITY, BY APPLICATION, 2019-2023 (USD MILLION)
    • TABLE 126 SPEECH ANALYTICS MARKET IN TRAVEL & HOSPITALITY, BY APPLICATION, 2024-2029 (USD MILLION)
      • 9.9.2.1 Customer Service Enhancement
      • 9.9.2.2 Reputation management
      • 9.9.2.3 Destination insights
      • 9.9.2.4 Reservation management
      • 9.9.2.5 Other Travel & Hospitality applications
  • 9.10 OTHER VERTICALS
    • TABLE 127 SPEECH ANALYTICS MARKET IN OTHER VERTICALS, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 128 SPEECH ANALYTICS MARKET IN OTHER VERTICALS, BY REGION, 2024-2029 (USD MILLION)

10 SPEECH ANALYTICS MARKET, BY REGION

  • 10.1 INTRODUCTION
    • FIGURE 56 INDIA TO ACCOUNT FOR HIGHEST CAGR DURING FORECAST PERIOD
    • FIGURE 57 ASIA PACIFIC TO WITNESS HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 129 SPEECH ANALYTICS MARKET, BY REGION, 2019-2023 (USD MILLION)
    • TABLE 130 SPEECH ANALYTICS MARKET, BY REGION, 2024-2029 (USD MILLION)
  • 10.2 NORTH AMERICA
    • 10.2.1 NORTH AMERICA: SPEECH ANALYTICS MARKET DRIVERS
    • 10.2.2 NORTH AMERICA: IMPACT OF RECESSION
    • FIGURE 58 NORTH AMERICA: MARKET SNAPSHOT
    • TABLE 131 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 132 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
    • TABLE 133 NORTH AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019-2023 (USD MILLION)
    • TABLE 134 NORTH AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024-2029 (USD MILLION)
    • TABLE 135 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2019-2023 (USD MILLION)
    • TABLE 136 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2024-2029 (USD MILLION)
    • TABLE 137 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2019-2023 (USD MILLION)
    • TABLE 138 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024-2029 (USD MILLION)
    • TABLE 139 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019-2023 (USD MILLION)
    • TABLE 140 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024-2029 (USD MILLION)
    • TABLE 141 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY CHANNEL, 2019-2023 (USD MILLION)
    • TABLE 142 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY CHANNEL, 2024-2029 (USD MILLION)
    • TABLE 143 NORTH AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019-2023 (USD MILLION)
    • TABLE 144 NORTH AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024-2029 (USD MILLION)
    • TABLE 145 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2019-2023 (USD MILLION)
    • TABLE 146 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2024-2029 (USD MILLION)
    • TABLE 147 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2019-2023 (USD MILLION)
    • TABLE 148 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2024-2029 (USD MILLION)
    • 10.2.3 US
      • 10.2.3.1 Rapid adoption of cloud to fuel demand for cloud-based speech analytics solutions
    • TABLE 149 US: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 150 US: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
    • 10.2.4 CANADA
      • 10.2.4.1 Specialized expertise from Canadian universities to open potential for global vendors
    • TABLE 151 CANADA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 152 CANADA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
  • 10.3 EUROPE
    • 10.3.1 EUROPE: SPEECH ANALYTICS MARKET DRIVERS
    • 10.3.2 EUROPE: IMPACT OF RECESSION
    • TABLE 153 EUROPE: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 154 EUROPE: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
    • TABLE 155 EUROPE: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019-2023 (USD MILLION)
    • TABLE 156 EUROPE: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024-2029 (USD MILLION)
    • TABLE 157 EUROPE: SPEECH ANALYTICS MARKET, BY SERVICE, 2019-2023 (USD MILLION)
    • TABLE 158 EUROPE: SPEECH ANALYTICS MARKET, BY SERVICE, 2024-2029 (USD MILLION)
    • TABLE 159 EUROPE: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2019-2023 (USD MILLION)
    • TABLE 160 EUROPE: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024-2029 (USD MILLION)
    • TABLE 161 EUROPE: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019-2023 (USD MILLION)
    • TABLE 162 EUROPE: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024-2029 (USD MILLION)
    • TABLE 163 EUROPE: SPEECH ANALYTICS MARKET, BY CHANNEL, 2019-2023 (USD MILLION)
    • TABLE 164 EUROPE: SPEECH ANALYTICS MARKET, BY CHANNEL, 2024-2029 (USD MILLION)
    • TABLE 165 EUROPE: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019-2023 (USD MILLION)
    • TABLE 166 EUROPE: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024-2029 (USD MILLION)
    • TABLE 167 EUROPE: SPEECH ANALYTICS MARKET, BY VERTICAL, 2019-2023 (USD MILLION)
    • TABLE 168 EUROPE: SPEECH ANALYTICS MARKET, BY VERTICAL, 2024-2029 (USD MILLION)
    • TABLE 169 EUROPE: SPEECH ANALYTICS MARKET, BY COUNTRY, 2019-2023 (USD MILLION)
    • TABLE 170 EUROPE: SPEECH ANALYTICS MARKET, BY COUNTRY, 2024-2029 (USD MILLION)
    • 10.3.3 UK
      • 10.3.3.1 Need to enhance operational efficiency and facilitate data-driven decision-making across diverse sectors
    • TABLE 171 UK: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 172 UK: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
    • 10.3.4 GERMANY
      • 10.3.4.1 Highly skilled labor force and strong infrastructure
    • TABLE 173 GERMANY: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 174 GERMANY: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
    • 10.3.5 FRANCE
      • 10.3.5.1 High-potential client base with shift toward advanced technology during COVID-19 pandemic
    • TABLE 175 FRANCE: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 176 FRANCE: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
    • 10.3.6 ITALY
      • 10.3.6.1 Strategic focus on offering customizable and scalable analytics solutions tailored to diverse industry needs
    • TABLE 177 ITALY: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 178 ITALY: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
    • 10.3.7 SPAIN
      • 10.3.7.1 Government adoption to enhance citizen engagement and customer-centric applications
    • TABLE 179 SPAIN: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 180 SPAIN: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
    • 10.3.8 REST OF EUROPE
    • TABLE 181 REST OF EUROPE: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 182 REST OF EUROPE: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
  • 10.4 ASIA PACIFIC
    • 10.4.1 ASIA PACIFIC: SPEECH ANALYTICS MARKET DRIVERS
    • 10.4.2 ASIA PACIFIC: IMPACT OF RECESSION
    • FIGURE 59 ASIA PACIFIC: MARKET SNAPSHOT
    • TABLE 183 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 184 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
    • TABLE 185 ASIA PACIFIC: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019-2023 (USD MILLION)
    • TABLE 186 ASIA PACIFIC: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024-2029 (USD MILLION)
    • TABLE 187 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY SERVICE, 2019-2023 (USD MILLION)
    • TABLE 188 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY SERVICE, 2024-2029 (USD MILLION)
    • TABLE 189 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2019-2023 (USD MILLION)
    • TABLE 190 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024-2029 (USD MILLION)
    • TABLE 191 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019-2023 (USD MILLION)
    • TABLE 192 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024-2029 (USD MILLION)
    • TABLE 193 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY CHANNEL, 2019-2023 (USD MILLION)
    • TABLE 194 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY CHANNEL, 2024-2029 (USD MILLION)
    • TABLE 195 ASIA PACIFIC: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019-2023 (USD MILLION)
    • TABLE 196 ASIA PACIFIC: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024-2029 (USD MILLION)
    • TABLE 197 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY VERTICAL, 2019-2023 (USD MILLION)
    • TABLE 198 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY VERTICAL, 2024-2029 (USD MILLION)
    • TABLE 199 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY COUNTRY/REGION, 2019-2023 (USD MILLION)
    • TABLE 200 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY COUNTRY/REGION, 2024-2029 (USD MILLION)
    • 10.4.3 INDIA
      • 10.4.3.1 Rapid adoption of speech technology as local entrepreneurs collaborate with major international firms
    • TABLE 201 INDIA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 202 INDIA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
    • 10.4.4 JAPAN
      • 10.4.4.1 Combining advanced robotics technology with robust economy to offer efficient solutions and services
    • TABLE 203 JAPAN: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 204 JAPAN: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
    • 10.4.5 CHINA
      • 10.4.5.1 Increase in investment and government initiatives for R&D activities
    • TABLE 205 CHINA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 206 CHINA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
    • 10.4.6 ASEAN COUNTRIES
      • 10.4.6.1 Proactive government initiatives to accelerate digitalization and innovation across various sectors
    • TABLE 207 ASEAN: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 208 ASEAN: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
    • 10.4.7 SOUTH KOREA
      • 10.4.7.1 Key players embrace advanced AI-driven analytics tools
    • TABLE 209 SOUTH KOREA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 210 SOUTH KOREA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
    • 10.4.8 AUSTRALIA & NEW ZEALAND (ANZ)
      • 10.4.8.1 Potential for market expansion with growing interest of global players in Australian and New Zealand markets
    • TABLE 211 AUSTRALIA & NEW ZEALAND: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 212 AUSTRALIA & NEW ZEALAND: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
    • 10.4.9 REST OF ASIA PACIFIC
    • TABLE 213 REST OF ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 214 REST OF ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
  • 10.5 MIDDLE EAST & AFRICA
    • 10.5.1 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET DRIVERS
    • 10.5.2 MIDDLE EAST & AFRICA: IMPACT OF RECESSION
    • TABLE 215 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 216 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
    • TABLE 217 MIDDLE EAST & AFRICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019-2023 (USD MILLION)
    • TABLE 218 MIDDLE EAST & AFRICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024-2029 (USD MILLION)
    • TABLE 219 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2019-2023 (USD MILLION)
    • TABLE 220 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2024-2029 (USD MILLION)
    • TABLE 221 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2019-2023 (USD MILLION)
    • TABLE 222 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024-2029 (USD MILLION)
    • TABLE 223 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019-2023 (USD MILLION)
    • TABLE 224 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024-2029 (USD MILLION)
    • TABLE 225 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY CHANNEL, 2019-2023 (USD MILLION)
    • TABLE 226 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY CHANNEL, 2024-2029 (USD MILLION)
    • TABLE 227 MIDDLE EAST & AFRICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019-2023 (USD MILLION)
    • TABLE 228 MIDDLE EAST & AFRICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024-2029 (USD MILLION)
    • TABLE 229 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2019-2023 (USD MILLION)
    • TABLE 230 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2024-2029 (USD MILLION)
    • TABLE 231 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2019-2023 (USD MILLION)
    • TABLE 232 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2024-2029 (USD MILLION)
    • 10.5.3 SAUDI ARABIA
      • 10.5.3.1 Adoption of radical technologies in expanding economy to fuel Vision 2030
    • TABLE 233 SAUDI ARABIA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 234 SAUDI ARABIA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
    • 10.5.4 UAE
      • 10.5.4.1 Growing investment and ability to embrace emerging technologies
    • TABLE 235 UAE: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 236 UAE: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
    • 10.5.5 SOUTH AFRICA
      • 10.5.5.1 Increase in use of mobile phones and intelligent voice solutions
    • TABLE 237 SOUTH AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 238 SOUTH AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
    • 10.5.6 QATAR
      • 10.5.6.1 Government collaborations with research institutes on strategic use of AI
    • TABLE 239 QATAR: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 240 QATAR: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
    • 10.5.7 EGYPT
      • 10.5.7.1 Voice technology consistent with quick development of digital goods and services
    • TABLE 241 EGYPT: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 242 EGYPT: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
    • 10.5.8 REST OF MIDDLE EAST & AFRICA
    • TABLE 243 REST OF MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 244 REST OF MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
  • 10.6 LATIN AMERICA
    • 10.6.1 LATIN AMERICA: SPEECH ANALYTICS MARKET DRIVERS
    • 10.6.2 LATIN AMERICA: IMPACT OF RECESSION
    • TABLE 245 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 246 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
    • TABLE 247 LATIN AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019-2023 (USD MILLION)
    • TABLE 248 LATIN AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024-2029 (USD MILLION)
    • TABLE 249 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2019-2023 (USD MILLION)
    • TABLE 250 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2024-2029 (USD MILLION)
    • TABLE 251 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2019-2023 (USD MILLION)
    • TABLE 252 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024-2029 (USD MILLION)
    • TABLE 253 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019-2023 (USD MILLION)
    • TABLE 254 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024-2029 (USD MILLION)
    • TABLE 255 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY CHANNEL, 2019-2023 (USD MILLION)
    • TABLE 256 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY CHANNEL, 2024-2029 (USD MILLION)
    • TABLE 257 LATIN AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019-2023 (USD MILLION)
    • TABLE 258 LATIN AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024-2029 (USD MILLION)
    • TABLE 259 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2019-2023 (USD MILLION)
    • TABLE 260 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2024-2029 (USD MILLION)
    • TABLE 261 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2019-2023 (USD MILLION)
    • TABLE 262 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2024-2029 (USD MILLION)
    • 10.6.3 BRAZIL
      • 10.6.3.1 Investment by startups in advanced technologies
    • TABLE 263 BRAZIL: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 264 BRAZIL: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
    • 10.6.4 MEXICO
      • 10.6.4.1 Initiatives by government to promote emerging technologies and generate significant opportunity
    • TABLE 265 MEXICO: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 266 MEXICO: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
    • 10.6.5 ARGENTINA
      • 10.6.5.1 Early adopters to witness change in their customer engagement landscape with insights
    • TABLE 267 ARGENTINA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 268 ARGENTINA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)
    • 10.6.6 REST OF LATIN AMERICA
    • TABLE 269 REST OF LATIN AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019-2023 (USD MILLION)
    • TABLE 270 REST OF LATIN AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024-2029 (USD MILLION)

11 COMPETITIVE LANDSCAPE

  • 11.1 OVERVIEW
  • 11.2 KEY PLAYER STRATEGIES/RIGHT TO WIN
    • TABLE 271 OVERVIEW OF STRATEGIES ADOPTED BY KEY SPEECH ANALYTICS VENDORS
  • 11.3 REVENUE ANALYSIS
    • FIGURE 60 TOP FIVE PLAYERS DOMINATING MARKET FROM 2018 TO 2022 (USD BILLION)
  • 11.4 MARKET SHARE ANALYSIS
    • FIGURE 61 MARKET SHARE ANALYSIS FOR KEY PLAYERS, 2023
    • TABLE 272 SPEECH ANALYTICS MARKET: DEGREE OF COMPETITION
  • 11.5 BRAND/PRODUCT COMPARATIVE ANALYSIS
    • FIGURE 62 BRAND/PRODUCT COMPARATIVE ANALYSIS
  • 11.6 COMPANY EVALUATION MATRIX, KEY PLAYERS
    • 11.6.1 STARS
    • 11.6.2 EMERGING LEADERS
    • 11.6.3 PERVASIVE PLAYERS
    • 11.6.4 PARTICIPANTS
    • FIGURE 63 SPEECH ANALYTICS MARKET: COMPANY EVALUATION MATRIX (KEY PLAYERS), 2023
    • 11.6.5 COMPANY FOOTPRINT: KEY PLAYERS, 2023
    • FIGURE 64 OVERALL COMPANY FOOTPRINT (23 COMPANIES)
      • 11.6.5.1 Region footprint
    • TABLE 273 REGION FOOTPRINT (23 COMPANIES)
      • 11.6.5.2 Product footprint
    • TABLE 274 PRODUCT FOOTPRINT (23 COMPANIES)
      • 11.6.5.3 Vertical footprint
    • TABLE 275 VERTICAL FOOTPRINT (23 COMPANIES)
  • 11.7 COMPANY EVALUATION MATRIX: START-UPS/SMES
    • 11.7.1 PROGRESSIVE COMPANIES
    • 11.7.2 RESPONSIVE COMPANIES
    • 11.7.3 DYNAMIC COMPANIES
    • 11.7.4 STARTING BLOCKS
    • FIGURE 65 SPEECH ANALYTICS MARKET: COMPANY EVALUATION MATRIX (START-UPS/SMES), 2023
    • 11.7.5 COMPETITIVE BENCHMARKING: START-UPS/SMES, 2023
    • TABLE 276 SPEECH ANALYTICS MARKET: DETAILED LIST OF KEY START-UPS/SMES
      • 11.7.5.1 Competitive benchmarking of Start-ups/SMEs
    • TABLE 277 SPEECH ANALYTICS MARKET: COMPETITIVE BENCHMARKING OF START-UPS/SMES
  • 11.8 COMPETITIVE SCENARIO AND TRENDS
    • 11.8.1 PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 278 SPEECH ANALYTICS MARKET: PRODUCT LAUNCHES AND ENHANCEMENTS, APRIL 2023-JANUARY 2024
    • 11.8.2 DEALS
    • TABLE 279 SPEECH ANALYTICS MARKET: DEALS, JANUARY 2023-FEBRUARY 2024
  • 11.9 VALUATION AND FINANCIAL METRICS OF KEY VENDORS
    • FIGURE 66 VALUATION AND FINANCIAL METRICS OF KEY VENDORS
    • 11.9.1 YTD PRICE TOTAL RETURN AND STOCK BETA OF KEY VENDORS
    • FIGURE 67 YTD PRICE TOTAL RETURN AND STOCK BETA OF KEY VENDORS

12 COMPANY PROFILES

  • 12.1 INTRODUCTION
  • 12.2 KEY PLAYERS
  • (Business overview, Products/Solutions/Services offered, Recent developments, MnM view, Key strengths, Strategic choices made, and Weaknesses and Competitive threats)**
    • 12.2.1 NICE
    • TABLE 280 NICE: BUSINESS OVERVIEW
    • FIGURE 68 NICE: COMPANY SNAPSHOT
    • TABLE 281 NICE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 282 NICE: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 283 NICE: DEALS
    • 12.2.2 VERINT
    • TABLE 284 VERINT: BUSINESS OVERVIEW
    • FIGURE 69 VERINT: COMPANY SNAPSHOT
    • TABLE 285 VERINT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 286 VERINT: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 287 VERINT: DEALS
    • 12.2.3 AVAYA
    • TABLE 288 AVAYA: BUSINESS OVERVIEW
    • TABLE 289 AVAYA: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 290 AVAYA: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 291 AVAYA: DEALS
    • 12.2.4 OPENTEXT
    • TABLE 292 OPENTEXT: BUSINESS OVERVIEW
    • FIGURE 70 OPENTEXT: COMPANY SNAPSHOT
    • TABLE 293 OPENTEXT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 294 OPENTEXT: PRODUCT LAUNCHES
    • TABLE 295 OPENTEXT: DEALS
    • 12.2.5 GOOGLE
    • TABLE 296 GOOGLE: BUSINESS OVERVIEW
    • FIGURE 71 GOOGLE: COMPANY SNAPSHOT
    • TABLE 297 GOOGLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 298 GOOGLE: PRODUCT LAUNCHES
    • TABLE 299 GOOGLE: DEALS
    • 12.2.6 VONAGE
    • TABLE 300 VONAGE: BUSINESS OVERVIEW
    • TABLE 301 VONAGE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 302 VONAGE: PRODUCT LAUNCHES
    • TABLE 303 VONAGE: DEALS
    • 12.2.7 GENESYS
    • TABLE 304 GENESYS: BUSINESS OVERVIEW
    • TABLE 305 GENESYS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 306 GENESYS: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 307 GENESYS: DEALS
    • 12.2.8 CALABRIO
    • TABLE 308 CALABRIO: BUSINESS OVERVIEW
    • TABLE 309 CALABRIO: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 310 CALABRIO: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 311 CALABRIO: DEALS
    • 12.2.9 CALLMINER
    • TABLE 312 CALLMINER: BUSINESS OVERVIEW
    • TABLE 313 CALLMINER: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 314 CALLMINER: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 315 CALLMINER: DEALS
    • 12.2.10 ALMAWAVE
    • TABLE 316 ALMAWAVE: BUSINESS OVERVIEW
    • FIGURE 72 ALMAWAVE: COMPANY SNAPSHOT
    • TABLE 317 ALMAWAVE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 318 ALMAWAVE: PRODUCT LAUNCHES
    • TABLE 319 ALMAWAVE: DEALS
    • 12.2.11 FIVE9
    • TABLE 320 FIVE9: BUSINESS OVERVIEW
    • FIGURE 73 FIVE9: COMPANY SNAPSHOT
    • TABLE 321 FIVE9: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 322 FIVE9: PRODUCT LAUNCHES
    • TABLE 323 FIVE9: DEALS
    • 12.2.12 AWS
    • TABLE 324 AWS: BUSINESS OVERVIEW
    • FIGURE 74 AWS: COMPANY SNAPSHOT
    • TABLE 325 AWS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
    • TABLE 326 AWS: PRODUCT LAUNCHES
    • TABLE 327 AWS: DEALS
  • 12.3 OTHER PLAYERS
    • 12.3.1 QUALTRICS
    • 12.3.2 TALKDESK
    • 12.3.3 ALVARIA
    • 12.3.4 CASTEL COMMUNICATIONS
    • 12.3.5 VOICEBASE
    • 12.3.6 INTELLIGENT VOICE
    • 12.3.7 CALLTRACKINGMETRICS
    • 12.3.8 3CLOGIC
    • 12.3.9 SPRINKLR
    • 12.3.10 UNIPHORE
  • 12.4 START-UPS/SMES
    • 12.4.1 ENTHU.AI
    • 12.4.2 DEEPGRAM
    • 12.4.3 GNANI.AI
    • 12.4.4 OBSERVE.AI
    • 12.4.5 BATVOICE
    • 12.4.6 CONVIN
    • 12.4.7 SALESKEN
    • 12.4.8 TETHR
    • 12.4.9 GONG
    • 12.4.10 CLARI
  • *Details on Business overview, Products/Solutions/Services offered, Recent developments, MnM view, Key strengths, Strategic choices made, and Weaknesses and Competitive threats might not be captured in case of unlisted companies.

13 ADJACENT AND RELATED MARKETS

  • 13.1 INTRODUCTION
  • 13.2 CONVERSATIONAL AI MARKET - GLOBAL FORECAST TO 2028
    • 13.2.1 MARKET DEFINITION
    • 13.2.2 MARKET OVERVIEW
      • 13.2.2.1 Conversational AI market, by offering
    • TABLE 328 CONVERSATIONAL AI MARKET, BY OFFERING, 2018-2022 (USD MILLION)
    • TABLE 329 CONVERSATIONAL AI MARKET, BY OFFERING, 2023-2028 (USD MILLION)
      • 13.2.2.2 Conversational AI market, by business function
    • TABLE 330 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2018-2022 (USD MILLION)
    • TABLE 331 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2023-2028 (USD MILLION)
      • 13.2.2.3 Conversational AI market, by channel
    • TABLE 332 CONVERSATIONAL AI MARKET, BY CHANNEL, 2018-2022 (USD MILLION)
    • TABLE 333 CONVERSATIONAL AI MARKET, BY CHANNEL, 2023-2028 (USD MILLION)
      • 13.2.2.4 Conversational AI market, by conversational interface
    • TABLE 334 CONVERSATIONAL AI MARKET, BY CONVERSATIONAL INTERFACE, 2018-2022 (USD MILLION)
    • TABLE 335 CONVERSATIONAL AI MARKET, BY CONVERSATIONAL INTERFACE, 2023-2028 (USD MILLION)
      • 13.2.2.5 Conversational AI market, by technology
    • TABLE 336 CONVERSATIONAL AI MARKET, BY TECHNOLOGY, 2018-2022 (USD MILLION)
    • TABLE 337 CONVERSATIONAL AI MARKET, TECHNOLOGY, 2023-2028 (USD MILLION)
      • 13.2.2.6 Conversational AI market, by vertical
    • TABLE 338 CONVERSATIONAL AI MARKET, BY VERTICAL, 2018-2022 (USD MILLION)
    • TABLE 339 CONVERSATIONAL AI MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
      • 13.2.2.7 Conversational AI market, by region
    • TABLE 340 CONVERSATIONAL AI MARKET, BY REGION, 2018-2022 (USD MILLION)
    • TABLE 341 CONVERSATIONAL AI MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 13.3 CHATBOT MARKET - GLOBAL FORECAST TO 2027
    • 13.3.1 MARKET DEFINITION
    • 13.3.2 MARKET OVERVIEW
      • 13.3.2.1 Chatbot market, by offering
    • TABLE 342 CHATBOT MARKET, BY OFFERING, 2017-2022 (USD MILLION)
    • TABLE 343 CHATBOT MARKET, BY OFFERING, 2023-2028 (USD MILLION)
      • 13.3.2.2 Chatbot market, by type
    • TABLE 344 CHATBOT MARKET, BY TYPE, 2017-2022 (USD MILLION)
    • TABLE 345 CHATBOT MARKET, BY TYPE, 2023-2028 (USD MILLION)
      • 13.3.2.3 Chatbot market, by channel integration
    • TABLE 346 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2017-2022 (USD MILLION)
    • TABLE 347 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2023-2028 (USD MILLION)
      • 13.3.2.4 Chatbot market, by bot communication
    • TABLE 348 CHATBOT MARKET, BY BOT COMMUNICATION, 2017-2022 (USD MILLION)
    • TABLE 349 CHATBOT MARKET, BY BOT COMMUNICATION, 2023-2028 (USD MILLION)
      • 13.3.2.5 Chatbot market, by business function
    • TABLE 350 CHATBOT MARKET, BY BUSINESS FUNCTION, 2017-2022 (USD MILLION)
    • TABLE 351 CHATBOT MARKET, BY BUSINESS FUNCTION, 2023-2028 (USD MILLION)
      • 13.3.2.6 Chatbot market, by vertical
    • TABLE 352 CHATBOT MARKET, BY VERTICAL, 2017-2022 (USD MILLION)
    • TABLE 353 CHATBOT MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
      • 13.3.2.7 Chatbot market, by region
    • TABLE 354 CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 355 CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)

14 APPENDIX

  • 14.1 DISCUSSION GUIDE
  • 14.2 KNOWLEDGESTORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 14.3 CUSTOMIZATION OPTIONS
  • 14.4 RELATED REPORTS
  • 14.5 AUTHOR DETAILS