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市场调查报告书
商品编码
1429209

通讯服务保障：市场占有率分析、产业趋势与统计、成长预测（2024-2029）

Telecom Service Assurance - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2024 - 2029)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3个工作天内

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简介目录

通讯服务保障市场规模预计到2024年为80.5亿美元，预计到2029年将达到132.1亿美元，在市场估计和预测期间（2024-2029年）复合年增长率为10.41%。 。

电信服务保障-市场-IMG1

通讯服务保证 (TSA) 是通讯服务供应商 (CSP) 使用的一个系统，用于确保他们透过网路向消费者提供的服务满足最佳用户体验所需的服务品质水准。

主要亮点

  • 消费者对更高服务品质的需求不断增长，预计将加速通讯服务提供者对通讯服务保障解决方案的使用。由于全球行动电话用户数量的显着增加以及对更快行动网路的需求，预计各种通讯服务供应商对通讯服务保障解决方案的使用将会增加。
  • 此外，此类复杂和先进技术的开拓以及已开发国家日益激烈的竞争预计将影响全球 TSA 市场的扩张。新兴市场预计将提供世界上大部分的创新。
  • 政府在通讯服务保障 (TSA) 行业中不断采取的倡议和支持政策，以支持通讯基础设施和高速互联网，正在推动市场扩张。特别是在中国和印度等新兴市场，各国政府正大力与民营市场参与企业合作，以支持通讯服务保障 (TSA) 业务的扩张。
  • 此外，新兴国家基础设施的缺乏增加了企业的推出成本，并可能阻碍市场扩张。
  • COVID-19 大流行使人们整天待在家里（在许多国家，他们的门都锁着），人们可以在家工作，与同事进行虚拟互动，并在网路上进行工作和娱乐联繫。这增加了需求无线互联网，因为人们被迫使用该服务。线上流量的增加是市场扩张的关键因素。

通讯服务保障市场趋势

专业服务占很大份额

  • 为了有效部署通讯服务保障解决方案，专业服务领域包括规划咨询、营运维护、系统整合等服务。我们的专家服务还确保软体透过改进的通讯服务完全支援您组织的目标。
  • 此外，专业服务预计在预测期内将成长最快。由于全球客户数量不断增加，CSP 正在开发新服务，但这些服务必须与系统的当前设定配合使用。因此，对系统整合服务的需求将会增加，从而导致专业服务业的蓬勃发展。
  • 技术和通讯的进步提高了消费者的期望。随着 5G（以及最近的 LTE）和其他下一代通讯技术的采用，消费者的偏好正在转向更数位化的生活方式。
  • 随着智慧型设备的普及，网路服务领域也在改变。虽然通讯服务提供者有更多机会提供创新服务，但也有更多障碍需要克服。客户需要频宽频宽应用程式和高品质的网路体验，而通讯服务提供者需要协助来满足这些需求。他们还需要管理多供应商，技术和营运孤岛可能导致效率低下并对客户体验和品牌价值产生负面影响。
电信服务保障-市场-IMG2

北美正在经历快速成长

  • 美国通讯业已经成熟，预计将随着通讯设备数量的增加而显着增长。近年来，由于OEM技术的进步以及消费者对更新、功能更强的行动电话的兴趣，行动电话订购数量急剧增加。
  • 此外，该领域的主要行动电话服务供应商正在努力满足消费者对服务的需求。在这些情况下使用通讯服务保障解决方案来提高客户满意度和服务品质。北美TSA市场预计将受到此类因素的推动。
  • 该地区的通讯业者正在对其网路基础设施进行现代化改造，以满足快速增长的 5G 服务需求。当然，在开发新的网路基础设施时，需要仔细考虑服务保障。物联网产生大量资料，随着物联网使用的增加，对资讯服务的需求也会增加。
  • LTE-A（进阶长期演进）是一种广泛使用的无线网路。由于许多通讯业者提供 LTE-A 服务，提供者需要了解其客户以防止客户解约率上升，这将导致 TSA 市场在预测期内成长。
  • 随着5G的实施，该地区的TSA行业预计将得到显着提振，推动消费者对更好体验的需求。
电信服务保障-市场-IMG3

通讯服务保障产业概况

通讯服务保障市场分散，许多公司分布在多个地区。着名的参与者包括塔塔电信服务公司、IBM、思科和埃森哲。

2023年3月，诺基亚公司宣布Airtel Africa将透过采用SaaS交付模式iSIM来支援营运商的数位化努力，为客户提供基于5G和物联网的按需服务。诺基亚的通讯SaaS，整合了 SaaS SIM (iSIM) Secure Connect 技术，使支援 eSIM 和 iSIM 的设备的通讯服务供应商(CSP) 和企业能够保护消费者设备和机器对机器的订阅流程。

2022年9月，思科宣布其子公司Webex India获得了政府颁发的通讯许可证，使其能够提供企业级的国内和国际通讯连接。 Webex 成为第一家获得通讯许可证的 OTT 公司。

其他福利：

  • Excel 格式的市场预测 (ME) 表
  • 3 个月的分析师支持

目录

第一章简介

  • 研究假设和市场定义
  • 调查范围

第二章调查方法

第三章执行摘要

第四章市场洞察

  • 市场概况
  • 产业价值链分析
  • 产业吸引力－波特五力分析
    • 新进入者的威胁
    • 买家/消费者的议价能力
    • 供应商的议价能力
    • 替代品的威胁
    • 竞争公司之间的敌对关係

第五章市场动态

  • 市场驱动因素
    • 对服务品质的要求不断增长
    • 行动电话用户数量显着增加
    • 对高阶优化和降低成本的需求日益增长
  • 市场限制因素
    • 资料隐私问题
    • 新兴国家缺乏基础设施

第六章市场区隔

  • 按发展
    • 本地
    • 託管
  • 按服务
    • 专业的
    • 管理
  • 按系统
    • 探针系统
    • 网路管理
    • 劳动力管理
    • 故障管理
    • 品质监控
    • 其他系统类型
  • 按地区
    • 北美洲
    • 欧洲
    • 亚太地区
    • 拉丁美洲
    • 中东/非洲

第七章 竞争形势

  • 公司简介
    • Nokia Corporation
    • Broadcom Inc.（CA Technologies Inc.）
    • Cisco Systems, Inc.
    • Tata Consultancy Services Limited
    • Accenture PLC
    • IBM Corporation
    • JDS Corporation
    • NEC Corporation
    • Hewlett-Packard Company
    • Ericsson Inc.

第八章投资分析

第九章 市场机会及未来趋势

简介目录
Product Code: 48306

The Telecom Service Assurance Market size is estimated at USD 8.05 billion in 2024, and is expected to reach USD 13.21 billion by 2029, growing at a CAGR of 10.41% during the forecast period (2024-2029).

Telecom Service Assurance - Market - IMG1

Telecom service assurance (TSA) is the application of policies and processes by a Communications Service Provider (CSP) to ensure that the services offered over networks to consumers meet the required service quality level for an optimal subscriber experience.

Key Highlights

  • The rise in consumer demand for higher service quality is anticipated to accelerate CSPs' use of TSA solutions. The use of TSA solutions by various CSPs is expected to increase since there is an enormous increase in mobile cellular subscriptions worldwide and a requirement for faster mobile network speeds, which results from consumers' growing demand for better and more sophisticated quality.
  • In addition, the development of such complex and advanced technologies and increased competition in developed nations are expected to affect the expansion of the worldwide TSA market. It is anticipated that developed markets will provide the majority of global innovations.
  • The government's increasing initiatives and supportive policies in the telecom service assurance (TSA) industry to support communication infrastructure and high-speed internet drive market expansion. Governments, particularly those in developing nations like China and India, have made a significant effort to work with the participants in the private market to encourage the expansion of the telecom service assurance (TSA) business.
  • Moreover, the lack of infrastructure in emerging economies may allow businesses to incur high startup costs, which may impede the market's expansion.
  • The COVID-19 pandemic raised the demand for wireless internet since individuals were compelled to work from home, interact virtually with their peers, and use online services for both work and enjoyment because they were confined to their homes all day (due to lockdowns in many nations). Online traffic increased as a significant element in the market's expansion.

Telecom Service Assurance Market Trends

Professional Services to Account for a Significant Share

  • For the effective deployment of the telecom service assurance solution, services like planning and consulting, operations and maintenance, and system integration are included in the professional services sector. The expert service also ensures that the software fully supports the organizational objectives through improved communication services.
  • Also, the professional services sector is anticipated to increase the fastest during the projection period. CSPs are developing new services due to the increasing number of customers worldwide, but these services must work with the system's current setup. As a result, this increases the need for system integration services, which in turn helps the professional services sector thrive.
  • Consumer expectations have increased as a result of technological and communication advancements. The adoption of 5G (and, more recently, LTE) and other next-generation communication technologies are shifting consumer preferences towards a more digital way of life.
  • The network service sector has changed as smart devices become more widely used. While there are more chances for CSPs to provide innovative services, there are also more obstacles to overcome. With customers demanding bandwidth-intensive applications and high-quality network experiences, CSPs need help to stay up. Another requirement is managing multi-vendor settings with technological and operational silos that could result in inefficiencies and have a detrimental influence on customer experience and brand value.
Telecom Service Assurance - Market - IMG2

North America to Execute the Fastest Growth Rate

  • The United States telecom industry is mature, and significant growth rates are anticipated as the number of telecom devices rises. Mobile cellular subscriptions have increased dramatically over the past few years due to OEM technology advancements and consumer interest in newer, more advanced phones.
  • Also, the major cellular service providers in this area are attempting to meet consumer service demand. TSA solutions are used in situations like this to improve client satisfaction and the caliber of services. The North American TSA Market is anticipated to be driven by this factor.
  • Telecom providers in the area are modernizing their networking infrastructure to meet the escalating demand for 5G services in the future. Developing a new networking infrastructure will certainly require careful consideration of service assurance. IoT generates enormous amounts of data, and as IoT usage rises, so will the demand for data services.
  • Long-term evolution-advanced (LTE-A) is a widely available wireless network. Since many operators offer the LTE-A service, the providers must keep track of their customers to prevent any increase in the churn rate, which will help the TSA market grow over the forecast period.
  • The region's TSA industry will enjoy a substantial boost due to the implementation of 5G, which will enhance consumer demand for an improved experience.
Telecom Service Assurance - Market - IMG3

Telecom Service Assurance Industry Overview

The telecom service assurance market is fragmented because many players are dispersed throughout several areas. Tata Telecommunication Services, IBM, Cisco, and Accenture are a few notable participants.

In March 2023, Nokia Corporation announced Airtel Africa chose the iSIM in SaaS delivery model to support the operator's digitalization efforts, offering its customers 5G and IoT-based on-demand services, while Nokia's telecom SaaS, integrated SaaS SIM (iSIM) Secure Connect technology enables communication service providers (CSPs) and businesses for eSIM- and iSIM-enabled devices, to safely handle consumer device and machine-to-machine subscriptions.

In September 2022, Cisco announced that the subsidiary Webex India received a telecom license from the government, enabling it to provide enterprise-grade national and international telecom connectivity. Webex has become the first Over-The-Top (OTT) player to get a telecom license.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Value Chain Analysis
  • 4.3 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.3.1 Threat of New Entrants
    • 4.3.2 Bargaining Power of Buyers/Consumers
    • 4.3.3 Bargaining Power of Suppliers
    • 4.3.4 Threat of Substitute Products
    • 4.3.5 Intensity of Competitive Rivalry

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Increasing Demand for Service Quality
    • 5.1.2 Significant Increase in the Number of Cellular Subscribers
    • 5.1.3 Rising Need for High Optimization and Increased Cost Savings
  • 5.2 Market Restraints
    • 5.2.1 Data Privacy Concerns
    • 5.2.2 Lack of Infrastructure in Emerging Economies

6 MARKET SEGMENTATION

  • 6.1 By Deployment
    • 6.1.1 On-Premise
    • 6.1.2 Hosted
  • 6.2 By Service
    • 6.2.1 Professional
    • 6.2.2 Managed
  • 6.3 By System
    • 6.3.1 Probe System
    • 6.3.2 Network Management
    • 6.3.3 Workforce Management
    • 6.3.4 Fault Management
    • 6.3.5 Quality Monitoring
    • 6.3.6 Other System Types
  • 6.4 By Geography
    • 6.4.1 North America
    • 6.4.2 Europe
    • 6.4.3 Asia Pacific
    • 6.4.4 Latin America
    • 6.4.5 Middle East & Africa

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Nokia Corporation
    • 7.1.2 Broadcom Inc. (CA Technologies Inc.)
    • 7.1.3 Cisco Systems, Inc.
    • 7.1.4 Tata Consultancy Services Limited
    • 7.1.5 Accenture PLC
    • 7.1.6 IBM Corporation
    • 7.1.7 JDS Corporation
    • 7.1.8 NEC Corporation
    • 7.1.9 Hewlett-Packard Company
    • 7.1.10 Ericsson Inc.

8 INVESTMENT ANALYSIS

9 MARKET OPPORTUNITIES AND FUTURE TRENDS