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市场调查报告书
商品编码
1628809

託管通讯服务：市场占有率分析、产业趋势、成长预测（2025-2030）

Managed Communication Services - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3个工作天内

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简介目录

管理通讯服务市场预计在预测期内复合年增长率为 13.51%

託管通讯服务-市场-IMG1

主要亮点

  • 整合通讯(UC) 正在成为一种经济高效的解决方案，适用于所有行业（包括医疗保健、BFSI 和零售）的企业。整合通讯(UC) 市场传统上以单一产品为中心。过去，公司选择单独的产品来满足特定的需求。例如，公司购买用于通讯的电子邮件伺服器、用于团队合作的团队室、用于组织资讯共用的入口网站、以及用于电话服务的 PBX 和语音邮件。如今，客户正在根据协作堆迭功能和整合来制定策略性技术决策，以部署整合通讯和协作环境。
  • 供应商建立了各种伙伴关係，促进了市场的成长。例如，2021年7月，Synoptech宣布收购Juxto的直接即时通讯（RTC）业务用户端，并创建整合Synoptech和Juxto能力的即时通讯实务。透过将 Synoptek 作为 IT​​ 整合商的全球经验与 Juxto 为 Teams 语音交付构建的北美营运商级网路相结合，我们编写了一款语音通讯解决方案，可以满足并超越最苛刻的客户要求。
  • CenturyLink 的新 Engage 产品组合列出了中型组织的云端基础的电话和通讯服务。 CenturyLink 的 Engage 解决方案让企业可以透过利用自己和/或 CenturyLink 连接来利用云端基础的通讯服务的优势。该服务现已向全美 50 个州的企业客户开放。
  • COVID-19 导致的远端工作要求鼓励服务供应商推广基于软体的通讯，将其作为业务永续营运的关键推动因素，从而提高通信服务在容量调整和服务交付方面的灵活性（无论位于何处）。来展示。预计这一趋势将支持市场成长。 Voxborn 最近发布了一份报告，强调了病毒对其网路的影响。根据该研究，随着企业寻找减轻团体聚会和通勤时间等威胁的方法，COVID-19 显着增加了对云端通讯的需求。

託管通讯服务市场的趋势

VoIP占有很大份额

  • 随着自带设备 (BYOD) 和其他行动解决方案的快速采用，我们预计 VoIP 等通讯解决方案将进一步采用。 BYOD 已成为一种重要的新时代趋势，为跨组织和世界各地工作的员工提供灵活的网路访问，随着 IT 和其他行业对基础设施增强的投资不断增加，从而提高职场的生产力。据思科称，实施 BYOD 计画的公司每年为每位员工平均节省 350 美元。
  • 据 HubSpot, Inc. 称，人工智慧将作为 VoIP 的趋势在 2021 年继续成长。 VoIP服务供应商将能够根据座席的熟练程度、紧急程度和技能更好地识别和分配传入通讯。一些人工智慧甚至可以识别一个人声音的真实性，并使用生物识别指标来防止诈骗。据 Nuance 称，该公司为 85% 的财富 500 强组织提供诈骗语音保护，作为收集已知虚假语音的更大诈骗侦测系统的一部分。
  • 然而，近年来，使用 VoIP 的安全漏洞已成为头条新闻。例如，一次网路攻击针对的是一位名人的 WhatsApp 帐号。他们甚至不必接听电话，而且通常会被记录在通话记录中。
  • VoIP 服务与更大的销售和支援堆迭的日益整合是 2021 年最突出的 VoIP 趋势之一。在为您的公司决定最佳的 VoIP 服务时，请考虑该平台如何与您的其他产品整合。

欧洲预计将实现显着成长

  • 欧洲市场成长的主要驱动力是零售业中 UC&C使用案例的增加。英国零售商正专注于商店互动，以吸引回头客。为此，您需要提供便捷、无摩擦的店内体验。除此之外，知识渊博的销售人员可以解释产品，从而推动沟通服务而非氛围成为消费者在商店中的首要偏好。
  • 英国是零售业的主要参与者，总部位于美国的 8x8 是拥有超过 100 万用户的最大 UCaaS 提供者之一，在两次收购英国公司后，其在欧洲市场的成长显着，我们看到了潜在的增长。
  • 该国通讯业者的整合服务 逐步淘汰数位网路服务的努力正在鼓励通讯业者和客户迁移到网际网路通讯协定连接服务。这一重大转变正在推动下一代商业通讯解决方案的采用，例如託管专用交换器 (PBX) 和 UCaaS 解决方案。
  • 此外，我们越来越多地在市场上建立伙伴关係，有助于提高我们的解决方案的知名度。 2020年7月，Atos将其在比利时、卢森堡、瑞典和芬兰的部分整合通讯和协作业务转移给领先的ICT託管服务和解决方案提供商Damovo。此次合作能够快速回应企业领域对创新 UC 解决方案不断增长的需求，也是 Atos 透过间接通路合作伙伴提高其 UCC 产品组合市场占有率的全球雄心的一部分。

託管通讯服务产业概述

託管通讯服务市场竞争非常激烈。产品研究、不断上升的研发成本、联盟和收购是公司在激烈的竞争中生存所采取的关键成长策略。近期趋势如下。

  • 2021 年 10 月，Verizon 选择由 Fortinet Secure SD-WAN 提供支援的 Verizon Software-Defined Secure Branc 部署到其全球 SD-WAN 服务（託管服务）。该系统旨在为企业提供整合的网路和安全解决方案，以保护和连接混合和远端员工，包括企业和商业市场的客户。
  • 2021 年 2 月，託管 SD-WAN服务供应商Masergy 将思科着名的 Webex 视讯会议解决方案新增至其整合通讯服务。 Masergy 现有的整合通讯平台和 Webex 将整合到一个应用程式中，该应用程式与 Fortinet 提供的该公司的 SD-WAN 和 SASE 服务介接。

其他好处

  • Excel 格式的市场预测 (ME) 表
  • 3 个月分析师支持

目录

第一章简介

  • 研究假设和市场定义
  • 调查范围

第二章调查方法

第三章执行摘要

第四章市场洞察

  • 市场概况
  • 价值链/供应链分析
  • 产业吸引力－波特五力分析
    • 新进入者的威胁
    • 买方议价能力
    • 供应商的议价能力
    • 替代品的威胁
    • 竞争公司之间敌对关係的强度
  • 评估 COVID-19 对产业的影响

第五章市场动态

  • 市场驱动因素
    • 中小型企业需求的增加预计将推动招聘
    • 基于云端基础的託管服务的增加
  • 市场限制因素
    • 对向 MSP 揭露机密资讯的担忧

第六章 市场细分

  • 按部署模型
    • 本地
    • 云
  • 按类型
    • 整合通讯
    • 电子邮件
    • VoIP
    • 其他的
  • 按最终用户
    • 零售
    • BFSI
    • 医疗保健
    • 公共部门
    • 其他的
  • 按地区
    • 北美洲
    • 欧洲
    • 亚太地区
    • 其他的

第七章 竞争格局

  • 公司简介
    • Cisco Systems Inc.
    • Polycom Inc.（Plantronics）
    • Avaya Inc.
    • NEC Corporation
    • Ringcentral Inc.
    • 8x8 Inc.
    • Vidyo Inc.（Enghouse Systems Limited）
    • Arkadin Cloud Communications（NTT）
    • Alcatel Lucent Enterprise International
    • Dialpad Inc.
    • Mitel Network Communications
    • Verizon Communications Inc.
    • AT&T Inc.
    • West Corporation
    • BT Group
    • Comcast Corporation

第八章投资分析

第9章市场的未来

简介目录
Product Code: 54882

The Managed Communication Services Market is expected to register a CAGR of 13.51% during the forecast period.

Managed Communication Services - Market - IMG1

Key Highlights

  • Unified communications have emerged as a cost-effective solution for businesses across industries, such as healthcare, BFSI, and retail. The unified communications market has historically revolved around individual products. In the past, companies chose individual products to meet particular needs. For example, organizations bought email servers for messaging, team rooms for teamwork, portals for organizational information sharing, and PBX and voicemail for telephony services. Now, customers are making strategic technology decisions to deploy unified communications and collaboration environments based on the capability and integration of the collaboration stack.
  • Vendors are undergoing various partnerships, proving to augment the market growth. For instance, In July 2021, Synoptek has announced the purchase of Juxto's direct real-time communications (RTC) business clients and the establishment of a Real-Time Communications Practice combining Synoptek and Juxto capabilities. Synoptek's global experience as an IT integrator, combined with Juxto's North American Carrier-Grade network purpose-built for Teams Voice delivery, provides a voice communication solution that meets and surpasses the most stringent client requirements.
  • CenturyLink's new Engage portfolio will provide medium-sized organizations with cloud-based phone and communications services. CenturyLink's Engage solution enables organizations to take advantage of the benefits of cloud-based communications services by leveraging either their own or CenturyLink's connectivity or both. Business clients in all 50 states can use the service right now.
  • Remote work mandates caused by COVID-19 are creating an unprecedented opportunity for service providers to promote software-based communications as a key enabler of business continuity and demonstrate the flexibility of communication services in terms of capacity adjustments and services delivery (irrespective of location). This trend is expected to support market growth. Voxbone recently published a report highlighting the virus's impact on its network. According to the study, COVID-19 has pushed a massive increase in demand for cloud communications as businesses look for ways to reduce the threats of things, such as group gatherings and the work commute.

Managed Communications Services Market Trends

VoIP occupies Significant Share

  • The rapidly increasing adoption of the Bring Your Own Device (BYOD) trend and other mobility solutions is expected to drive the adoption of communication solutions, such as VoIP, even further. BYOD has emerged as a significant trend in this new era of flexibility, and network accessibility for employees working around the world for various organizations, making the workplace more productive as IT and other industries are investing in strengthening the infrastructure. According to Cisco, enterprises with a BYOD policy in place save on average USD 350 per year per employee.
  • According to HubSpot, Inc., AI will continue to grow in strength as a VoIP trend for 2021. VoIP service providers will be better at identifying and assigning incoming communications depending on agent proficiency, urgency, and skill set. Some AI can even identify inauthenticity in a person's voice and prevent fraud using biometric indicators. According to Nuance, it delivers anti-fraud speech measures to 85 percent of Fortune 500 organizations as part of a larger fraud detection system, which uses a collection of known fake voices.
  • However, In recent years, security breaches using VoIP have made front-page news. For example, a cyberattack targeted several high-profile WhatsApp accounts, which might install malware onto their phones - and take data - just by contacting them. They didn't even have to pick up the phone, and the calls frequently went unnoticed in the phone's record.
  • VoIP services being increasingly integrated with larger sales and support stacks is one of the most prominent VoIP trends for 2021. When deciding on the finest VoIP service for your company, consider how the platform will integrate with your other products.

Europe is Expected to Witness Significant Growth

  • The major driving factor for the market growth in Europe is the increasing use cases of UC&C in the retail industry. The UK retailers are looking to attract customers to interact with them in-store so that they keep coming back. To do this, they need to provide a convenient and frictionless in-store experience, with the added advantage of knowledgeable sales staff that can explain product offerings and the number-one preference of in-store shoppers, ahead of ambiance, which is propelling the adoption of communication services.
  • The United Kingdom has witnessed a potential growth in the retail industry with major players, like 8x8, a US-based company, which is one of the largest UCaaS providers comprising more than 1 million users, expanded significantly in the European market after it made two acquisitions of the UK-headquartered enterprises.
  • The country's carriers' efforts to discontinue the integrated services digital network services are driving the carrier and customer migration to Internet protocol connectivity services. This huge shift is driving the adoption of next-generation business communication solutions, such as hosted private branch exchange (PBX) and UCaaS solutions.
  • The market is also witnessing partnerships, which is helping to increase the awareness of the solutions. In July 2020, Atos transferred a portion of its unified communications and collaboration activities in Belgium, Luxembourg, Sweden, and Finland to Damovo, a leading provider of ICT-managed services and solutions. The partnership enables a faster response to the increasing demand for innovative UC solutions in the enterprise sector and is part of Atos' global ambition to grow its market share for its UCC portfolio through indirect channel partners.

Managed Communications Services Industry Overview

The managed communication services market is highly competitive in nature. Product launches, high expense on research and development, partnerships and acquisitions, etc., are the prime growth strategies adopted by the companies to sustain the intense competition. Some of the recent developments are -

  • October 2021, Verizon has opted to introduce Verizon Software-Defined Secure Branch with Fortinet Secure SD-WAN to its worldwide SD-WAN offering (managed services). The system is meant to give enterprises a converged networking and security solution "in-a-box" to protect and connect hybrid and remote workforces, including enterprise and business market clients.
  • In February 2021, Masergy (a managed SD-WAN service provider) has added Cisco's renowned Webex video conferencing solution to its unified communications-as-a-service offerings. Masergy's existing unified communications platform and Webex are combined into a single application that interfaces with the company's SD-WAN and SASE services, which are powered by Fortinet.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Value Chain / Supply Chain Analysis
  • 4.3 Industry Attractiveness - Porter's Five Force Analysis
    • 4.3.1 Threat of New Entrants
    • 4.3.2 Bargaining Power of Buyers
    • 4.3.3 Bargaining Power of Suppliers
    • 4.3.4 Threat of Substitute Products
    • 4.3.5 Intensity of Competitive Rivalry
  • 4.4 Assessment of COVID-19 Impact on the Industry

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Increasing demand from SME's expected to drive adoption
    • 5.1.2 Increasing Cloud-based Managed Services
  • 5.2 Market Restraints
    • 5.2.1 Concerns about disclosing confidential information to MSPs

6 MARKET SEGMENTATION

  • 6.1 By Deployment Model
    • 6.1.1 On-premise
    • 6.1.2 Cloud
  • 6.2 By Type
    • 6.2.1 Unified Communication
    • 6.2.2 E-mail
    • 6.2.3 VoIP
    • 6.2.4 Other Types
  • 6.3 By End-User
    • 6.3.1 Retail
    • 6.3.2 BFSI
    • 6.3.3 Healthcare
    • 6.3.4 Public Sector
    • 6.3.5 Other End-Users
  • 6.4 By Geography
    • 6.4.1 North America
    • 6.4.2 Europe
    • 6.4.3 Asia Pacific
    • 6.4.4 Rest of the World

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Cisco Systems Inc.
    • 7.1.2 Polycom Inc. (Plantronics)
    • 7.1.3 Avaya Inc.
    • 7.1.4 NEC Corporation
    • 7.1.5 Ringcentral Inc.
    • 7.1.6 8x8 Inc.
    • 7.1.7 Vidyo Inc. (Enghouse Systems Limited)
    • 7.1.8 Arkadin Cloud Communications (NTT)
    • 7.1.9 Alcatel Lucent Enterprise International
    • 7.1.10 Dialpad Inc.
    • 7.1.11 Mitel Network Communications
    • 7.1.12 Verizon Communications Inc.
    • 7.1.13 AT&T Inc.
    • 7.1.14 West Corporation
    • 7.1.15 BT Group
    • 7.1.16 Comcast Corporation

8 INVESTMENT ANALYSIS

9 FUTURE OF THE MARKET