![]() |
市场调查报告书
商品编码
1859718
人工智慧驱动的流程自动化市场预测至2032年:按组件、部署模式、组织规模、应用、最终用户和地区分類的全球分析AI-Driven Process Automation Market Forecasts to 2032 - Global Analysis By Component (Automation Platforms and Professional Services), Deployment Model, Organization Size, Application, End User and By Geography |
||||||
根据 Stratistics MRC 的数据,全球人工智慧驱动的流程自动化市场预计到 2025 年将达到 154.2 亿美元,预计到 2032 年将达到 441.1 亿美元,预测期内复合年增长率为 16.2%。
人工智慧驱动的流程自动化正在革新企业运营,它将人工智慧功能与传统自动化解决方案相结合,帮助企业优化日常任务、降低成本并提高生产力。这些系统利用机器学习、自然语言处理和预测分析等工具,能够分析资料、识别趋势并自主调整工作流程。这种方法提高了流程的速度、准确性和可靠性,同时让员工专注于策略性任务。金融、製造、医疗保健和物流等行业正越来越多地采用人工智慧驱动的自动化技术,以提升竞争力、简化营运并推动组织内部的创新。
据美国总务管理局 (GSA) 称,联邦机构已部署了 200 多个机器人流程自动化 (RPA) 应用案例,每年节省超过 100 万工时。这些 RPA 系统通常整合人工智慧,用于智慧文檔分类和决策。
决策能力和准确性提升
透过整合机器学习、预测分析和进阶数据分析,人工智慧驱动的流程自动化能够提升组织的决策能力。这些技术可以快速处理大量资料集,识别模式,并提供可操作的洞察,从而支持明智及时的决策。最大限度地减少人为错误可以提高营运的准确性和可靠性。企业可以预测问题、优化工作流程并采取有效的预防措施。医疗保健、金融和物流等行业可以从精准的数据驱动型策略中获益匪浅。自动化与智慧决策的结合是推动全球采用人工智慧驱动的流程自动化的关键因素,因为各组织都在寻求稳定的绩效、降低风险并优化业务成果。
高昂的实施成本
实施人工智慧驱动的流程自动化需要在技术、基础设施和软体方面进行大量投资,这可能成为推广应用的一大障碍,尤其对于中小企业而言。不仅初始成本高昂,持续的维护、更新和员工培训也会造成沉重的财务负担。大型企业通常能够承担这些成本,但中小企业可能难以证明此类投资的合理性。高成本壁垒会影响决策流程,并减缓人工智慧自动化的广泛应用。因此,儘管人工智慧驱动的流程自动化具有许多商业优势,但高昂的实施成本仍是各行业企业采用该技术时面临的一大障碍。
拓展产业解决方案
人工智慧驱动的流程自动化有望为医疗保健、金融、製造和物流等产业催生出产业专用的解决方案。这些客製化解决方案能够应对产业特有的挑战,简化关键工作流程,确保合规性,并提升决策水准。透过提供专业的AI自动化服务,供应商可以满足市场对目标明确、高价值解决方案日益增长的需求。产业专属的解决方案不仅能提升营运效率,还能帮助企业有效达成其策略目标。在各行业提供客製化的AI驱动流程自动化解决方案,蕴藏着庞大的市场成长机会,能够推动技术应用,改善客户体验,并增强全球竞争力。
员工对变革的抵制
由于担心失业、工作流程改变以及需要学习新技能,采用人工智慧驱动的流程自动化可能会遇到员工的抵触情绪。这种抵触会减缓流程自动化的普及速度,降低效率,并限制自动化的效能。企业应专注于变革管理策略、员工培训和倡议,以促进员工接受并顺利过渡。忽视员工的担忧会导致士气低落、效率低下以及人工智慧系统利用率不足。因此,员工的抵触情绪构成重大威胁,会阻碍流程自动化的普及,并降低其在各行各业的整体效益。
新冠疫情对人工智慧驱动的流程自动化市场产生了重大影响,加速了数位化和自动化技术的应用。远端办公、业务中断和保持社交距离等措施迫使企业采用人工智慧驱动的解决方案,以确保业务连续性、简化流程并减少对人工操作的依赖。医疗保健、物流、金融和电子商务等行业已利用自动化来有效管理日益增长的工作量。此次危机凸显了营运韧性、扩充性和敏捷性的重要性,促使企业对人工智慧系统进行长期投资。因此,疫情成为了成长的催化剂,凸显了人工智慧驱动的流程自动化的策略价值,并推动了其在各行业的广泛应用。
预计在预测期内,现场消费市场将是最大的细分市场。
预计在预测期内,本地部署方案将占据最大的市场份额,因为企业优先考虑自动化平台的控制、安全性和客製化。处理敏感资讯和关键业务的公司通常选择本地部署解决方案,以维护资料隐私、遵守法规并与现有IT基础设施无缝整合。在企业内部管理 AI主导的工作流程可以减少对外部供应商的依赖,并确保流程监管。需要客製化解决方案来应对独特工作流程或行业特定需求的公司更倾向于本地部署。总而言之,该细分市场的主导地位是由对强大控制、增强安全性和灵活自动化解决方案的需求所驱动的,使其成为全球企业的首选。
预计医疗保健和生命科学领域在预测期内将实现最高的复合年增长率。
在提升营运效率、改善患者照护和加强监管合规性的迫切需求驱动下,医疗保健和生命科学产业预计将在预测期内实现最高成长率。人工智慧自动化使医疗服务提供者能够简化行政工作流程、处理大规模数据集并提高诊断和治疗的准确性。生命科学公司正在利用人工智慧加速药物研发、优化临床试验并改善研究成果。对数位转型、成本优化和医疗服务改进的投资不断增加,正在加速人工智慧技术的应用。因此,医疗保健和生命科学产业引领着人工智慧驱动的流程自动化成长,并正在成为全球成长最快的产业。
在预测期内,北美预计将占据最大的市场份额,这主要得益于其先进的数位基础设施、人工智慧解决方案的快速普及以及在创新和研发方面的大量投入。医疗保健、金融、製造和IT等各行各业的组织都在利用人工智慧自动化来简化营运、降低成本并实现更智慧的决策。政府的支持性政策、稳定的监管环境以及高素质的劳动力进一步巩固了该地区的市场地位。该地区的技术成熟度、早期采用趋势以及对创新的重视共同强化了其优势,使北美成为最有可能推动全球各行业和业务职能部门人工智慧驱动流程自动化成长的地区。
由于数位化加快、人工智慧技术应用日益普及以及自动化投资不断增长,亚太地区预计将在预测期内实现最高的复合年增长率。中国、印度、日本和韩国等主要国家在製造业、医疗保健、物流和银行、物流及保险(BFSI)等产业采用人工智慧自动化技术,优化营运、降低成本并提高生产力。政府政策、技术创新和不断壮大的技能型劳动力也进一步推动了该地区的成长。随着企业专注于效率提升、创新和流程改进,亚太地区可望加速扩张,成为全球人工智慧驱动的流程自动化市场中复合年增长率最高的地区。
According to Stratistics MRC, the Global AI-Driven Process Automation Market is accounted for $15.42 billion in 2025 and is expected to reach $44.11 billion by 2032 growing at a CAGR of 16.2% during the forecast period. AI-driven process automation is revolutionizing business operations by combining AI capabilities with conventional automation solutions. It helps companies optimize routine tasks, lower costs, and boost productivity. Using tools like machine learning, natural language processing, and predictive analytics, these systems can analyze data, recognize trends, and adjust workflows autonomously. This approach enhances process speed, precision, and reliability while freeing employees to engage in strategic tasks. Sectors including finance, manufacturing, healthcare, and logistics are progressively implementing AI-driven automation to improve competitiveness, streamline operations, and foster innovation across their organizations.
According to the U.S. General Services Administration (GSA), over 200 federal use cases of Robotic Process Automation (RPA) have been deployed across agencies, with reported savings of over 1 million labor hours annually. These RPA systems often integrate AI for intelligent document classification and decision-making source.
Enhanced decision-making & accuracy
By integrating machine learning, predictive analytics, and advanced data analysis, AI-driven process automation strengthens organizational decision-making. These technologies can rapidly process vast datasets, detect patterns, and deliver actionable insights for informed, timely decisions. Minimizing human errors ensures higher operational accuracy and reliability. Businesses can forecast issues, optimize workflows, and take proactive actions effectively. Sectors including healthcare, finance, and logistics gain significant advantages through precise and data-informed strategies. The combination of automation and intelligent decision-making is a key factor fueling the global adoption of AI-driven process automation, as organizations seek consistent performance, risk mitigation, and optimized operational outcomes.
High implementation costs
Implementing AI-driven process automation requires substantial investment in technology, infrastructure, and software, which can hinder adoption, especially among small and medium businesses. Beyond the initial expenditure, ongoing maintenance, updates, and employee training add to the financial burden. Large corporations can often manage these costs, but smaller firms may find it challenging to justify such investments. The high cost barrier impacts the decision-making process and slows the widespread integration of AI automation. Consequently, despite the operational benefits, high implementation expenses remain a significant restraint for organizations aiming to adopt AI-driven process automation across industries.
Expansion in industry-specific solutions
AI-driven process automation creates prospects for crafting industry-specific solutions that cater to sectors like healthcare, finance, manufacturing, and logistics. These tailored solutions address unique industry challenges, streamline critical workflows, ensure compliance, and enhance decision-making. By offering specialized AI automation services, providers can meet the increasing demand for targeted, high-value solutions. Industry-focused adoption not only improves operational efficiency but also helps companies achieve strategic goals effectively. Delivering customized AI-driven process automation solutions across diverse sectors presents a major opportunity for market growth, driving adoption, improving customer outcomes, and strengthening competitive positioning worldwide.
Resistance to change among workforce
Adopting AI-driven process automation may encounter workforce resistance stemming from concerns about job loss, altered workflows, and the requirement to acquire new skills. Such opposition can slow down implementation, decrease efficiency, and limit automation effectiveness. Companies must focus on change management strategies, employee training, and engagement initiatives to foster acceptance and ease transitions. Ignoring employee concerns can lead to reduced morale, inefficiencies, and underutilization of AI systems. Consequently, resistance from employees represents a notable threat, potentially hindering widespread adoption and diminishing the overall benefits of AI-driven process automation across industries.
The COVID-19 outbreak had a profound effect on the AI-driven process automation market, accelerating the adoption of digital and automation technologies. Remote work, operational disruptions, and social distancing measures compelled organizations to implement AI-driven solutions to ensure continuity, streamline processes, and reduce manual dependency. Industries such as healthcare, logistics, finance, and e-commerce leveraged automation to manage increased workloads efficiently. The crisis underscored the importance of operational resilience, scalability, and agility, prompting long-term investments in AI-powered systems. Consequently, the pandemic served as a catalyst for growth, emphasizing the strategic value of AI-driven process automation and driving widespread adoption across diverse sectors.
The on-premise segment is expected to be the largest during the forecast period
The on-premise segment is expected to account for the largest market share during the forecast period, as organizations prioritize control, security, and customization of their automation platforms. Businesses handling sensitive information or critical operations often choose on-premise solutions to maintain data privacy, comply with regulations, and integrate smoothly with existing IT infrastructure. Internal management of AI-driven workflows reduces reliance on external providers and ensures process oversight. Companies requiring bespoke solutions for unique workflows or industry-specific needs prefer on-premise deployments. Overall, this segment's leading position is fueled by the demand for robust control, enhanced security, and flexible automation solutions, making it the preferred choice for enterprises worldwide.
The healthcare & life sciences segment is expected to have the highest CAGR during the forecast period
Over the forecast period, the healthcare & life sciences segment is predicted to witness the highest growth rate, driven by the need to enhance operational efficiency, patient care, and compliance with regulations. AI automation enables healthcare providers to simplify administrative workflows, process large datasets, and increase accuracy in diagnostics and treatments. Life sciences firms use AI to speed up drug discovery, optimize clinical trials, and boost research outcomes. Rising investments in digital transformation, cost optimization, and improved healthcare delivery are accelerating adoption. As a result, the Healthcare & Life Sciences segment leads in growth rate, emerging as the most rapidly expanding sector for AI-driven process automation worldwide.
During the forecast period, the North America region is expected to hold the largest market share, fueled by advanced digital infrastructure, rapid adoption of AI solutions, and substantial investments in innovation and R&D. Organizations across sectors like healthcare, finance, manufacturing, and IT leverage AI automation to streamline operations, cut costs, and enable smarter decision-making. Supportive government policies, regulatory stability, and a skilled workforce further strengthen the region's market position. The region's technological maturity, early adoption tendencies, and focus on innovation collectively reinforce its dominance, making North America the foremost contributor to global growth in AI-driven process automation across industries and business functions.
Over the forecast period, the Asia Pacific region is anticipated to exhibit the highest CAGR, driven by rapid digitalization, increased adoption of AI technologies, and rising investments in automation. Key economies such as China, India, Japan, and South Korea are implementing AI automation to optimize operations, cut costs, and boost productivity in sectors including manufacturing, healthcare, logistics, and BFSI. The region's growth is further supported by government policies, technological innovations, and a growing skilled workforce. With companies focusing on efficiency, innovation, and process improvement, Asia-Pacific is poised for accelerated expansion, establishing itself as the region with the highest CAGR in the global AI-driven process automation market.
Key players in the market
Some of the key players in AI-Driven Process Automation Market include UiPath, Automation Anywhere, Blue Prism (SS&C Blue Prism), AutomationEdge, AiFA Labs, Bizagi, Kofax, Laiye, Voypost, Automation House, AntWorks, Pega, SAP, Appian, IBM and DataRobot.
In October 2025, IBM announced that it has signed a definitive agreement to acquire Cognitus, a leading SAP S/4HANA services provider, with industry-specific, AI-powered solutions. Cognitus will bring mission-critical SAP skills, including in RISE and GROW with SAP, as well as an extensive portfolio of software assets. This combination of services, software and industry expertise, aligns with IBM's asset-based approach to digital transformation, driving increased productivity and operational efficiency for clients around the world.
In August 2025, SAP and SmartRecruiters announced that SAP has entered into an agreement to acquire SmartRecruiters, a leading talent acquisition (TA) software provider. SmartRecruiters' deep expertise in high-volume recruiting, recruitment automation and AI-enabled candidate experience and engagement are considered an ideal addition to the SAP SuccessFactors human capital management (HCM) suite.
In March 2025, UiPath announced that it has negotiated a new global consulting agreement with a major Electronic Medical Records (EMR) platform to accelerate professional services programs for customers in 16 new countries. With the agreement, UiPath significantly expands its professional services capabilities for healthcare organizations and makes customer and partner access to this EMR platform faster and more seamless.
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.