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市场调查报告书
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1847350

2025年全球云端语音通信服务市场报告

Cloud Telephony Services Global Market Report 2025
出版日期: | 出版商: The Business Research Company | 英文 250 Pages | 商品交期: 2-10个工作天内

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简介目录

近年来，云端语音通信服务市场发展迅速，预计将从2024年的318.8亿美元成长到2025年的374.9亿美元，复合年增长率达17.6%。这一增长可归因于对灵活通讯解决方案的需求不断增长、人工智慧和自动化技术的兴起、对即时分析和报告的需求、中小企业的成长以及WebRTC（Web即时通讯）技术的演进。

预计未来几年云端语音通信服务市场将快速成长，到2029年市场规模将达到680.2亿美元，复合年增长率（CAGR）为16.1%。预测期内的年复合成长率可归因于云端基础解决方案的日益普及、VoIP技术的广泛应用、虚拟电话号码的广泛使用、对高级通讯服务需求的不断增长以及行动工作者的日益增多。预测期内的关键趋势包括语音辨识和自然语言处理领域的技术创新、电子商务的扩张、与协作工具的整合、向订阅模式的转变以及零工经济的发展。

云端语音通信服务是一种利用云端处理基础设施，透过网际网路提供的现代化通讯解决方案。这些服务将类比语音讯号转换为数位资料包并透过网路发送，无需传统的商务电话系统，使用户能够透过 VoIP 桌上型电话、软体电话和行动应用程式拨打电话。

支援云端语音通信服务的主要网路是公共交换电话网路 (PSTN) 和网际网路语音通讯协定(VoIP)。 PSTN 是由通讯业者管理的传统电话网络，采用电路交换技术进行语音通讯。这些服务提供多种部署选项，包括云端部署和託管解决方案，能够满足各行各业（包括电讯、IT、银行、金融服务和保险 (BFSI)、政府、医疗保健、媒体和娱乐、教育、零售等行业）中大中小型企业的需求。这些解决方案用途广泛，可用于电话会议、多层互动式语音应答 (IVR)、销售和行销以及客户关係管理 (CRM) 等应用。

美国在2025年春季突然提高关税及其引发的贸易摩擦，对资讯科技产业，特别是硬体製造、资料基础设施和软体部署领域，产生了重大影响。进口半导体、电路基板和网路设备的关税上涨，推高了高科技公司、云端服务供应商和资料中心的生产和营运成本。在全球范围内采购笔记型电脑、伺服器和消费电子产品零件的公司，面临更长的前置作业时间週期和价格压力。同时，对专用软体征收的关税以及主要国际市场的报復性措施，扰乱了全球IT供应链，并降低了海外对美国製造技术的需求。为了应对这些挑战，该产业正在加大对国内晶片生产的投资，扩大供应商网络，并利用人工智慧驱动的自动化技术来增强韧性，更有效地控製成本。

本研究报告是商业研究公司（The Business Research Company）最新系列报告的一部分，该系列报告提供云端语音通信服务市场统计数据，例如全球市场规模、区域份额、云端语音通信服务市场份额的竞争对手、详细的云端语音通信服务市场细分、市场趋势以及云端语音通信服务行业的商机，为您提供在云端语音通信服务行业取得成功所需的所有数据。本云端语音通信服务市场研究报告全面概​​述了您所需的一切信息，并对行业的现状和未来发展趋势进行了详细分析。

未来五年16.1%的成长率预测较我们先前对该市场的预测略微下调了0.5%。这一下调主要归因于美国与其他国家之间的关税影响。由于VoIP网关和SIP中继设备等通讯硬体（主要来自中国和东欧）的关税，美国云端语音通信供应商可能面临成本增加和服务部署方面的挑战。此外，由于相互关税以及贸易紧张局势和限制加剧对全球经济和贸易的负面影响，这种影响也将更加广泛。

虚拟电话号码的日益普及预计将在未来几年推动云端电话服务市场的扩张。虚拟电话号码不绑定传统电话线路，使用者可以将通话传输接到自己选择的装置或电话号码。虚拟电话号码使用量的增加主要归因于远距办公的兴起以及对更灵活通讯解决方案的需求。云端语音通信服务透过提供可扩展且灵活的网路通讯解决方案，顺应了这一趋势。例如，澳洲通讯与媒体管理局 (ACMA) 在 2023 年 12 月发布的报告显示，澳洲行动服务用户总数将从 2021 年的 3,680 万增至 2022 年的 3,960 万，增幅达 7%。这推动了虚拟电话号码的普及，进而促进了云端电话服务市场的成长。

云端语音通信服务市场的主要企业正优先将云端电话服务扩展到新的地区，以满足不断变化的通讯需求。云端电话服务使用户能够透过网路连线随时随​​地拨打和接听电话，从而简化远端办公流程并确保业务连续性。这些服务包含呼叫路由、语音邮件转录以及与其他业务工具整合等功能，可提高使用者的工作效率。例如，RingCentral 公司于 2023 年 6 月在印度推出了云端语音通信服务，成为首家在印度提供完全合规云端电话系统服务的全球云端服务供应商。此举使在印度的跨国公司能够利用云端电话功能，简化与员工、客户和合作伙伴的沟通。

2024年1月，DuraSoft收购了总部位于英国的语音通信语音通信公司Infosys Limited，进一步拓展了其在通讯业的版图。透过此次收购，DuraSoft将利用Infosys全面的解决方案套件，包括连接、云端、智慧呼叫管理和客服中心路由，来增强其产品组合，加速成长，获取新的资源和专业知识，并扩展其产品范围。

云端语音通信服务市场由提供虚拟电话系统、传输、互动式语音应答系统和语音信箱等服务的供应商所获得的收入所构成。市场价值包括服务提供者销售的或包含在其服务产品中的相关产品的价值。云端语音通信服务市场还包括IP电话、类比电话适配器（ATA）、路由器和交换器、乙太网路供电（PoE）交换器以及耳机和麦克风的销售。此市场价值为“出厂价”，即商品製造商或创造者销售的商​​品价值，无论这些商品是销售给其他营业单位（包括下游製造商、经销商、分销商和零售商）还是直接销售给最终客户。该市场中的商品价值还包括商品创造者销售的任何相关服务。

目录

第一章执行摘要

第二章 市场特征

第三章 市场趋势与策略

第四章 市场：宏观经济情景，包括利率、通货膨胀、地缘政治、贸易战和关税，以及新冠疫情及其復苏对市场的影响

第五章 全球成长分析与策略分析框架

  • 全球云端语音通信服务：PESTEL 分析（政治、社会、技术、环境、法律因素、驱动因素和限制因素）
  • 终端用户产业分析
  • 全球云端语音通信服务市场：成长率分析
  • 全球云端语音通信服务市场表现：规模与成长，2019-2024年
  • 全球云端语音通信服务市场预测：规模与成长，2024-2029年，2034年
  • 全球云端语音通信服务：潜在市场规模 (TAM)

第六章 市场细分

  • 全球云端语音通信服务市场按网路、效能和预测划分，2019-2024年、2024-2029年和2034年
  • 公共交换电话网路（PSTN）
  • 网路通讯协定（VoIP）
  • 全球云端语音通信服务市场按部署类型、效能和预测划分，2019-2024年、2024-2029年、2034年
  • 云
  • 主持人
  • 全球云端语音通信服务市场：依公司、业绩及预测划分，2019-2024年、2024-2029年、2034年
  • 小型企业
  • 大公司
  • 全球云端语音通信服务市场按应用程式、效能和预测划分，2019-2024年、2024-2029年、2034年
  • 会议
  • 多层互动式语音应答系统
  • 销售与行销
  • 客户关係管理（CRM）
  • 全球云端语音通信服务市场依最终用户产业划分，效能及预测，2019-2024年、2024-2029年、2034年
  • 通讯/IT
  • 银行、金融服务和保险（BFSI）
  • 政府
  • 卫生保健
  • 媒体与娱乐
  • 教育
  • 零售
  • 其他终端用户产业
  • 全球云端语音通信服务市场：按公共交换电话网路 (PSTN)、类型、效能和预测进行细分，2019-2024 年、2024-2029 年、2034 年
  • 传统固定电话服务
  • PSTN 到云端语音通信集成
  • PSTN 云端闸道解决方案
  • 混合式语音通信系统（PSTN + 云端）
  • 云端基础的PSTN呼叫路由
  • VoIP服务的PSTN备份
  • 全球云端语音通信服务市场：依网际网路语音通讯协定(VoIP)、类型、效能和预测进行细分，2019-2024 年、2024-2029 年、2034 年
  • 企业的 VoIP 通话解决方案
  • 云端PBX（专用交换机）
  • VoIP客服中心解决方案
  • 用于整合通讯的VoIP
  • VoIP 与 CRM 和其他业务工具的集成
  • VoIP 安全解决方案（加密、身份验证）
  • WebRTC（Web即时通讯）解决方案

第七章 区域和国家分析

  • 全球云端语音通信服务市场：区域表现及预测，2019-2024年、2024-2029年及2034年
  • 全球云端语音通信服务市场：国家、业绩及预测，2019-2024年、2024-2029年、2034年

第八章 亚太市场

第九章：中国市场

第十章 印度市场

第十一章 日本市场

第十二章：澳洲市场

第十三章 印尼市场

第十四章 韩国市场

第十五章 西欧市场

第十六章英国市场

第十七章：德国市场

第十八章：法国市场

第十九章：义大利市场

第二十章：西班牙市场

第21章 东欧市场

第22章 俄罗斯市场

第23章 北美市场

第24章美国市场

第25章：加拿大市场

第26章 南美洲市场

第27章：巴西市场

第28章 中东市场

第29章：非洲市场

第三十章：竞争格局与公司概况

  • 云端语音通信服务市场：竞争格局
  • 云端语音通信服务市场：公司概况
    • Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
    • Cisco Systems Inc Overview, Products and Services, Strategy and Financial Analysis
    • Singapore Telecommunications Limited Overview, Products and Services, Strategy and Financial Analysis
    • EPAM Systems, Inc Overview, Products and Services, Strategy and Financial Analysis
    • Zoom Video Communications Inc Overview, Products and Services, Strategy and Financial Analysis

第31章：其他领先和创新企业

  • Twilio Inc
  • Avaya Inc
  • RingCentral Inc
  • Genesys Telecommunications Laboratories Inc
  • Vonage Holdings Corp
  • Mitel Networks Corporation
  • Five9 Inc
  • 8x8 Inc
  • VOXX International
  • Freshworks Inc
  • Kaleyra Inc
  • Fuze Inc
  • Nextiva Inc
  • Redcentric plc
  • Jive Communications Inc

第32章 全球市场竞争基准化分析与仪錶板

第33章 重大併购

第34章 近期市场趋势

第35章：高潜力市场国家、细分市场与策略

  • 2029年云端语音通信服务市场：提供新机会的国家
  • 2029年云端语音通信服务市场：新兴细分市场机会
  • 2029年云端语音通信服务市场：成长策略
    • 基于市场趋势的策略
    • 竞争对手策略

第36章附录

简介目录
Product Code: r27706u

Cloud telephony services are modern communication solutions delivered via the internet, harnessing the power of cloud computing infrastructure. These services eliminate the necessity for traditional enterprise telephone systems by converting analog voice signals into digital data packets and transmitting them over the internet. This enables users to conduct calls using VoIP desk phones, softphones, or mobile applications.

The primary networks supporting cloud telephony services are public switched telephone networks (PSTNs) and voice over internet protocol (VoIP). PSTNs represent the conventional telephone networks managed by telecommunications carriers, employing circuit-switched technology for voice communication. These services offer various deployment options such as cloud and hosted solutions, catering to the needs of small, medium, and large enterprises across sectors including telecom and IT, banking, financial services and insurance (BFSIs), government, healthcare, media and entertainment, education, retail, and other industries. These solutions serve diverse purposes such as conferencing, multi-level IVR, sales and marketing, and customer relationship management (CRM) applications.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The sharp rise in U.S. tariffs and the ensuing trade tensions in spring 2025 are having a significant impact on the information technology sector, especially in hardware manufacturing, data infrastructure, and software deployment. Increased duties on imported semiconductors, circuit boards, and networking equipment have driven up production and operating costs for tech companies, cloud service providers, and data centers. Firms that depend on globally sourced components for laptops, servers, and consumer electronics are grappling with extended lead times and mounting pricing pressures. At the same time, tariffs on specialized software and retaliatory actions by key international markets have disrupted global IT supply chains and dampened foreign demand for U.S.-made technologies. In response, the sector is ramping up investments in domestic chip production, broadening its supplier network, and leveraging AI-powered automation to improve resilience and manage costs more effectively.

The cloud telephony services market research report is one of a series of new reports from The Business Research Company that provides cloud telephony services market statistics, including cloud telephony services industry global market size, regional shares, competitors with cloud telephony services market share, detailed cloud telephony services market segments, market trends, and opportunities, and any further data you may need to thrive in the cloud telephony services industry. This cloud telephony services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The cloud telephony services market size has grown rapidly in recent years. It will grow from $31.88 billion in 2024 to $37.49 billion in 2025 at a compound annual growth rate (CAGR) of 17.6%. The growth in the historic period can be attributed to Increasing demand for flexible communication solutions, rise of artificial intelligence and automation, demand for real-time analytics and reporting, growth of small and medium-sized enterprises (SMES), evolution of WebRTC (web real-time communication).

The cloud telephony services market size is expected to see rapid growth in the next few years. It will grow to $68.02 billion in 2029 at a compound annual growth rate (CAGR) of 16.1%. The growth in the forecast period can be attributed to growing adoption of cloud based solutions, rising adoption of VoIP technology, increasing use of virtual phone numbers, raising demand for advanced communication services, growing mobile workforce. Major trends in the forecast period include technological innovations in voice recognition and natural language processing, expansion of e-commerce businesses, integration with collaboration tools, shift towards subscription-based models, expansion of the gig economy.

The forecast of 16.1% growth over the next five years reflects a modest reduction of 0.5% from the previous estimate for this market. This reduction is primarily due to the impact of tariffs between the US and other countries. Due to tariffs on telecommunications hardware such as VoIP gateways and SIP trunking gear, mostly sourced from China and Eastern Europe, cloud telephony providers in the U.S. may face increased costs and service roll-out challenges. The effect will also be felt more widely due to reciprocal tariffs and the negative effect on the global economy and trade due to increased trade tensions and restrictions.

The growing adoption of virtual phone numbers is expected to drive the expansion of the cloud telephony service market in the coming years. Virtual phone numbers are telephone numbers not tied to a traditional phone line, allowing calls to be forwarded to any device or phone number the user selects. The increasing use of virtual phone numbers is largely due to the rise in remote work arrangements and the demand for more flexible communication solutions. Cloud telephony services support this trend by providing scalable and flexible communication solutions that are accessible via the internet. For example, in December 2023, the Australian Communications and Media Authority (ACMA) reported that the total number of mobile services in Australia grew from 36.8 million in 2021 to 39.6 million in 2022, marking a 7% increase. Therefore, the rising adoption of virtual phone numbers is fueling the growth of the cloud telephony service market.

Key players in the cloud telephony service market are prioritizing the expansion of their cloud phone services to new locations to cater to evolving communication needs. Cloud phone services offer flexibility by enabling users to make and receive calls from any location with an internet connection, thereby facilitating remote work setups and ensuring business continuity. These services encompass features such as call routing, voicemail transcription, and integration with other business tools, enhancing productivity and efficiency for users. For example, in June 2023, RingCentral, Inc. introduced its cloud telephony service in India, becoming the first global cloud provider to offer fully compliant cloud phone system services in the country. This initiative enables multinational organizations in India to leverage cloud phone capabilities for streamlined communication with employees, customers, and partners.

In January 2024, Dura Software expanded its presence in the telecommunications industry by acquiring Infosys Limited, a UK-based telephony technology company specializing in cloud telephony services. Through this acquisition, Dura Software aims to leverage Invosys' comprehensive suite of solutions, including connectivity and cloud offerings, intelligent call management, and routing for contact centers, to enhance its portfolio, drive growth, access new resources and expertise, and broaden its product offerings.

Major companies operating in the cloud telephony services market are Microsoft Corporation, Cisco Systems Inc., Singapore Telecommunications Limited, EPAM Systems, Inc., Zoom Video Communications Inc., Twilio Inc., Avaya Inc., RingCentral Inc., Genesys Telecommunications Laboratories Inc., Vonage Holdings Corp., Mitel Networks Corporation, Five9 Inc., 8x8 Inc., VOXX International, Freshworks Inc., Kaleyra Inc., Fuze Inc., Nextiva Inc., Redcentric plc., Jive Communications Inc., Dialpad Inc., Talkdesk Inc., Telnyx LLC, Plivo Inc., Flowroute Inc.

North America was the largest region in the cloud telephony services market in 2024. The regions covered in the cloud telephony services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the cloud telephony services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The cloud telephony services market consists of revenues earned by entities by providing services such as virtual phone systems, call forwarding, interactive voice response systems, and voicemail. The market value includes the value of related goods sold by the service provider or included within the service offering. The cloud telephony services market also includes sales of IP phones, analog telephone adapters (ATA), routers and switches, power over ethernet (PoE) switches, headsets and microphones. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Cloud Telephony Services Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on cloud telephony services market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for cloud telephony services ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The cloud telephony services market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.

  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

  • Markets Covered:1) By Network: Public Switched Telephone Networks (PSTNs); Voice Over Internet Protocol (VoIP)
  • 2) By Deployment Type: Cloud; Hosted
  • 3) By Enterprise: Small And Medium Enterprises (SMEs); Large Enterprises
  • 4) By Application: Conferencing; Multi-Level IVR; Sales And Marketing; Customer Relationship Management (CRM)
  • 5) By End User Industry: Telecom And IT; Banking, Financial Services And Insurance (BFSI); Government; Health Care; Media And Entertainment; Education; Retail; Other End User Industries
  • Subsegments:
  • 1) By Public Switched Telephone Networks (PSTNs): Traditional Landline Telephony Services; PSTN-to-Cloud Telephony Integration; PSTN Cloud Gateway Solutions; Hybrid Telephony Systems (PSTN + Cloud); Cloud-Based Call Routing via PSTN; PSTN Backup for VoIP Services
  • 2) By Voice Over Internet Protocol (VoIP): Hosted VoIP Services; VoIP Calling Solutions for Businesses; Cloud PBX (Private Branch Exchange); VoIP Call Center Solutions; VoIP for Unified Communications; VoIP Integration with CRM and Other Business Tools; VoIP Security Solutions (Encryption, Authentication); WebRTC (Web Real-Time Communication) Solutions
  • Companies Mentioned: Microsoft Corporation; Cisco Systems Inc; Singapore Telecommunications Limited; EPAM Systems, Inc; Zoom Video Communications Inc; Twilio Inc; Avaya Inc; RingCentral Inc; Genesys Telecommunications Laboratories Inc; Vonage Holdings Corp; Mitel Networks Corporation; Five9 Inc; 8x8 Inc; VOXX International; Freshworks Inc; Kaleyra Inc; Fuze Inc; Nextiva Inc; Redcentric plc; Jive Communications Inc; Dialpad Inc; Talkdesk Inc; Telnyx LLC; Plivo Inc; Flowroute Inc.
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time Series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data Segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery Format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Cloud Telephony Services Market Characteristics

3. Cloud Telephony Services Market Trends And Strategies

4. Cloud Telephony Services Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, And Covid And Recovery On The Market

  • 4.1. Supply Chain Impact from Tariff War & Trade Protectionism

5. Global Cloud Telephony Services Growth Analysis And Strategic Analysis Framework

  • 5.1. Global Cloud Telephony Services PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
  • 5.2. Analysis Of End Use Industries
  • 5.3. Global Cloud Telephony Services Market Growth Rate Analysis
  • 5.4. Global Cloud Telephony Services Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
  • 5.5. Global Cloud Telephony Services Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
  • 5.6. Global Cloud Telephony Services Total Addressable Market (TAM)

6. Cloud Telephony Services Market Segmentation

  • 6.1. Global Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Public Switched Telephone Networks (PSTNs)
  • Voice Over Internet Protocol (Voip)
  • 6.2. Global Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Cloud
  • Hosted
  • 6.3. Global Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Small And Medium Enterprises (SMEs)
  • Large Enterprises
  • 6.4. Global Cloud Telephony Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Conferencing
  • Multi-Level Ivr
  • Sales And Marketing
  • Customer Relationship Management (CRM)
  • 6.5. Global Cloud Telephony Services Market, Segmentation By End User Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Telecom And IT
  • Banking, Financial Services And Insurance (BFSI)
  • Government
  • Health Care
  • Media And Entertainment
  • Education
  • Retail
  • Other End User Industries
  • 6.6. Global Cloud Telephony Services Market, Sub-Segmentation Of Public Switched Telephone Networks (PSTNs), By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Traditional Landline Telephony Services
  • PSTN-to-Cloud Telephony Integration
  • PSTN Cloud Gateway Solutions
  • Hybrid Telephony Systems (PSTN + Cloud)
  • Cloud-Based Call Routing via PSTN
  • PSTN Backup for VoIP Services
  • 6.7. Global Cloud Telephony Services Market, Sub-Segmentation Of Voice Over Internet Protocol (VoIP), By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • VoIP Calling Solutions for Businesses
  • Cloud PBX (Private Branch Exchange)
  • VoIP Call Center Solutions
  • VoIP for Unified Communications
  • VoIP Integration with CRM and Other Business Tools
  • VoIP Security Solutions (Encryption, Authentication)
  • WebRTC (Web Real-Time Communication) Solutions

7. Cloud Telephony Services Market Regional And Country Analysis

  • 7.1. Global Cloud Telephony Services Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 7.2. Global Cloud Telephony Services Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Cloud Telephony Services Market

  • 8.1. Asia-Pacific Cloud Telephony Services Market Overview
  • Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 8.3. Asia-Pacific Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 8.4. Asia-Pacific Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Cloud Telephony Services Market

  • 9.1. China Cloud Telephony Services Market Overview
  • 9.2. China Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
  • 9.3. China Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
  • 9.4. China Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Cloud Telephony Services Market

  • 10.1. India Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 10.2. India Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 10.3. India Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Cloud Telephony Services Market

  • 11.1. Japan Cloud Telephony Services Market Overview
  • 11.2. Japan Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 11.3. Japan Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 11.4. Japan Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Cloud Telephony Services Market

  • 12.1. Australia Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 12.2. Australia Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 12.3. Australia Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Cloud Telephony Services Market

  • 13.1. Indonesia Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 13.2. Indonesia Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 13.3. Indonesia Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Cloud Telephony Services Market

  • 14.1. South Korea Cloud Telephony Services Market Overview
  • 14.2. South Korea Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 14.3. South Korea Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 14.4. South Korea Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Cloud Telephony Services Market

  • 15.1. Western Europe Cloud Telephony Services Market Overview
  • 15.2. Western Europe Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 15.3. Western Europe Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 15.4. Western Europe Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Cloud Telephony Services Market

  • 16.1. UK Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 16.2. UK Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 16.3. UK Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Cloud Telephony Services Market

  • 17.1. Germany Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 17.2. Germany Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 17.3. Germany Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Cloud Telephony Services Market

  • 18.1. France Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 18.2. France Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 18.3. France Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Cloud Telephony Services Market

  • 19.1. Italy Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 19.2. Italy Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 19.3. Italy Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Cloud Telephony Services Market

  • 20.1. Spain Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 20.2. Spain Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 20.3. Spain Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Cloud Telephony Services Market

  • 21.1. Eastern Europe Cloud Telephony Services Market Overview
  • 21.2. Eastern Europe Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 21.3. Eastern Europe Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 21.4. Eastern Europe Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Cloud Telephony Services Market

  • 22.1. Russia Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 22.2. Russia Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 22.3. Russia Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Cloud Telephony Services Market

  • 23.1. North America Cloud Telephony Services Market Overview
  • 23.2. North America Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 23.3. North America Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 23.4. North America Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Cloud Telephony Services Market

  • 24.1. USA Cloud Telephony Services Market Overview
  • 24.2. USA Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 24.3. USA Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 24.4. USA Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Cloud Telephony Services Market

  • 25.1. Canada Cloud Telephony Services Market Overview
  • 25.2. Canada Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 25.3. Canada Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 25.4. Canada Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Cloud Telephony Services Market

  • 26.1. South America Cloud Telephony Services Market Overview
  • 26.2. South America Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 26.3. South America Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 26.4. South America Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Cloud Telephony Services Market

  • 27.1. Brazil Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 27.2. Brazil Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 27.3. Brazil Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Cloud Telephony Services Market

  • 28.1. Middle East Cloud Telephony Services Market Overview
  • 28.2. Middle East Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 28.3. Middle East Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 28.4. Middle East Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Cloud Telephony Services Market

  • 29.1. Africa Cloud Telephony Services Market Overview
  • 29.2. Africa Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 29.3. Africa Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 29.4. Africa Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Cloud Telephony Services Market Competitive Landscape And Company Profiles

  • 30.1. Cloud Telephony Services Market Competitive Landscape
  • 30.2. Cloud Telephony Services Market Company Profiles
    • 30.2.1. Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.2. Cisco Systems Inc Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.3. Singapore Telecommunications Limited Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.4. EPAM Systems, Inc Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.5. Zoom Video Communications Inc Overview, Products and Services, Strategy and Financial Analysis

31. Cloud Telephony Services Market Other Major And Innovative Companies

  • 31.1. Twilio Inc
  • 31.2. Avaya Inc
  • 31.3. RingCentral Inc
  • 31.4. Genesys Telecommunications Laboratories Inc
  • 31.5. Vonage Holdings Corp
  • 31.6. Mitel Networks Corporation
  • 31.7. Five9 Inc
  • 31.8. 8x8 Inc
  • 31.9. VOXX International
  • 31.10. Freshworks Inc
  • 31.11. Kaleyra Inc
  • 31.12. Fuze Inc
  • 31.13. Nextiva Inc
  • 31.14. Redcentric plc
  • 31.15. Jive Communications Inc

32. Global Cloud Telephony Services Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Cloud Telephony Services Market

34. Recent Developments In The Cloud Telephony Services Market

35. Cloud Telephony Services Market High Potential Countries, Segments and Strategies

  • 35.1 Cloud Telephony Services Market In 2029 - Countries Offering Most New Opportunities
  • 35.2 Cloud Telephony Services Market In 2029 - Segments Offering Most New Opportunities
  • 35.3 Cloud Telephony Services Market In 2029 - Growth Strategies
    • 35.3.1 Market Trend Based Strategies
    • 35.3.2 Competitor Strategies

36. Appendix

  • 36.1. Abbreviations
  • 36.2. Currencies
  • 36.3. Historic And Forecast Inflation Rates
  • 36.4. Research Inquiries
  • 36.5. The Business Research Company
  • 36.6. Copyright And Disclaimer