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北美地区 2031 年管理软体市场预测 - 区域分析 - 按元件（软体和服务）、部署（云端和本地）和企业规模（大型企业和中小企业）
市场调查报告书
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1567915

北美地区 2031 年管理软体市场预测 - 区域分析 - 按元件（软体和服务）、部署（云端和本地）和企业规模（大型企业和中小企业）

North America Returns Management Software Market Forecast to 2031 - Regional Analysis - by Component (Software and Services), Deployment (Cloud and On Premises), and Enterprise Size (Large Enterprises and SMEs)
出版日期: | 出版商: The Insight Partners | 英文 87 Pages | 订单完成后即时交付

价格

2023年北美退货管理软体市值为4.6523亿美元，预计2031年将达9.483亿美元；预计2023年至2031年复合年增长率为9.3%。

退货率的增加推动了北美退货管理软体市场

近年来，各行业的企业报酬率稳定上升。这可以归因于消费者行为的变化、线上购物的便利性以及客户期望的不断提高。消费者现在期望无忧的退货流程和无缝的客户服务。因此，企业面临着简化退货管理作业的越来越大的压力。根据 NRF 和 HubSpot 2021 年产业报告，电商领域的平均产品退货率为 18.1%。根据 Mailmodo Technologies Inc. 的博客，2022 年，按类别分類的退货率如下：服装（10.01%）、美容（4.99%）、电子产品（8.28%）、健康与保健（4.20%）、珠宝（ 8.31% ）和运动户外（6.10%）。根据美国零售联合会和 Appriss Retail 发布的报告，预计到 2022 年，消费者将退回价值超过 8,160 亿美元的零售商品。

有效管理产品退货对于维持客户满意度、降低成本和优化营运至关重要。退货管理软体在应对退货率提高带来的挑战方面发挥关键作用。这款专用软体可协助企业有效管理从发起退货到最终处置的整个退货流程。自动化和集中化退货流程使企业能够有效率地处理退货、减少错误并提高客户满意度。退货管理软体的实施提供了退货流程的即时可见性，使公司能够追踪和监控每个阶段的退货。它还透过提供有关产品品质、退货原因和客户回馈的见解来帮助优化库存管理。这些资讯使企业能够识别趋势、做出明智的决策并提高产品品质。

许多公司正在采用退货管理软体来降低退货率。例如，2021 年 4 月，Aviator Nation 做出策略决策，透过与领先的退货管理解决方案供应商 Loop 合作来简化其退货流程。 Loop 的即时交换功能使客户可以快速轻鬆地将购买的商品更换为不同的尺寸、颜色或款式，而无需传统退货流程的麻烦。透过此次合作，Aviator Nation 能够保留 64.6% 的收入。

此外，根据 Loop Returns，使用其退货管理软体可以使企业和公司减少高达 30% 的退款并保留高达 50% 的收入。这提高了营运效率并允许主动做出决策。因此，退货率的提高推动了对退货管理软体的需求，进而推动了市场的发展。

北美退货管理软体市场概况

北美包括美国、加拿大、墨西哥等主要经济体。近年来，北美退货管理软体市场经历了显着成长。这可以归因于推动这些软体解决方案在各行业中采用的几个关键因素。北美电子商务产业的快速扩张迫切需要有效的退货管理解决方案。例如，根据北美行业分类系统，2022年1月至7月，零售贸易占93.8%。随着网上购物的增加，零售商和电子商务平檯面临着有效管理退货的挑战。根据美国零售联合会发布、Appriss Retail 赞助的 2022 年零售业消费者退货报告，退货造成美国零售市场销售额损失 8,160 亿美元。该报告进一步指出，预计消费者将在 2022 年退回价值超过 8,160 亿美元的零售商品，平均退货率保持在 16.5%，而 2021 年为 16.6%。库存、处理退款并提高客户满意度。

北美的企业在复杂的监管环境中运营，特别是在医疗保健、电子和汽车等行业。退货管理软体可协助组织遵守管理退货产品处理、处置和记录的行业特定法规和标准。透过确保合规性，公司可以降低法律风险并保持积极的品牌形象。

北美地区管理软体市场收入及预测至 2031 年（百万美元）

北美退货管理软体市场细分

北美退货管理软体市场分为组件、部署、企业和国家。

根据组件，北美退货管理软体市场分为软体和服务。到 2023 年，软体领域将占据更大的市场份额。

在部署方面，北美退货管理软体市场分为云端和本地。 2023 年，云端细分市场占据更大的市场份额。

基于企业，北美退货管理软体市场分为大型企业和中小企业。到2023年，大型企业细分市场将占据更大的市场份额。

依国家/地区划分，北美退货管理软体市场分为美国、加拿大和墨西哥。 2023 年，美国在北美退货管理软体市场占有率中占据主导地位。

包裹实验室；返回逻辑；反向逻辑；美国联合包裹服务公司；循环返回；归来的兔子； SAP 系统公司；和 AfterShip 是北美退货管理软体市场上的一些领先公司。

目录

第 1 章：简介

第 2 章：执行摘要

  • 主要见解
  • 市场吸引力

第 3 章：研究方法

  • 范围
  • 覆盖范围
  • 二次研究
  • 初步研究
    • 假设表述：
    • 开发基数：
    • 数据三角测量：
    • 国家级数据：
  • 市场分析过程中考虑的主要来源和因素
    • 主要二手来源：
    • 考虑的关键因素：
  • 市场分析中考虑的主要公司

第 4 章：北美退货管理软体市场格局

  • 概述
  • PEST分析
  • 生态系分析
    • 解决方案提供者：
    • 最终用户：
    • 价值链供应商名单
  • 优质见解
    • 前端与后端的比较
      • 使用者需求分析 - 现有的前端功能与所需的前端功能
      • 使用者需求分析 - 现有后端功能与所需后端功能

第 5 章：北美退货管理软体市场 - 主要市场动态

  • 市场驱动因素
    • 退货率增加
    • 电子商务产业的成长
    • 对客户满意度的需求不断增长
  • 市场限制
    • 实施成本高
    • 资料安全问题
  • 市场机会
    • 不断涌现的永续发展倡议
    • 技术进步
  • 未来趋势
    • 区块链技术整合
  • 驱动因素和限制的影响：

第 6 章：退货管理软体市场 - 北美分析

  • 退货管理软体市场收入，2021-2031
  • 退货管理软体市场预测分析

第 7 章：北美退货管理软体市场分析 - 按组件

  • 软体
  • 服务

第 8 章：北美退货管理软体市场分析 - 按部署

  • 云
  • 本地

第 9 章：北美退货管理软体市场分析 - 按企业规模

  • 大型企业
  • 中小企业

第 10 章：北美退货管理软体市场 - 国家分析

  • 北美市场概况
    • 北美洲
      • 美国
      • 加拿大
      • 墨西哥

第 11 章：竞争格局

  • 公司定位与专注
  • 关键参与者的热图分析
  • 公司市场全球占有率分析
  • 产品基准化分析

第 12 章：产业格局

  • 概述
  • 市场主动性
  • 新产品开发
  • 併购

第 13 章：公司简介

  • parcelLab
  • ReturnLogic
  • ReverseLogix
  • United Parcel Service of America, Inc.
  • Loop Returns
  • Return Rabbit
  • SAP SE
  • AfterShip

第 14 章：附录

Product Code: BMIRE00030677

The North America returns management software market was valued at US$ 465.23 million in 2023 and is projected to reach US$ 948.30 million by 2031; it is estimated to register a CAGR of 9.3% from 2023 to 2031.

Increase in Return Rates Fuels North America Returns Management Software Market

In recent years, businesses have witnessed a steady increase in return rates across various sectors. This can be attributed to changing consumer behavior, ease of online shopping, and rising customer expectations. Consumers now expect hassle-free return processes and seamless customer service. As a result, businesses are facing mounting pressure to streamline their returns management operations. As per industry reports from NRF and HubSpot in 2021, the average rate of product returns in the e-commerce sector was 18.1%. According to a blog by Mailmodo Technologies Inc., in 2022, category-wise return rates were as follows: Apparel (10.01%), Beauty (4.99%), Electronics (8.28%), Health and Wellness (4.20%), Jewelry (8.31%), and Sports & Outdoor (6.10%). According to a report released by the National Retail Federation and Appriss Retail, in 2022 consumers are expected to return over US$ 816 billion worth of retail merchandise purchased.

Managing product returns efficiently is crucial for maintaining customer satisfaction, reducing costs, and optimizing operations. Returns management software plays a pivotal role in addressing the challenges posed by increasing return rates. This specialized software helps businesses effectively manage the entire returns process, from initiating a return to final disposition. Automating and centralizing the returns process enables businesses to handle returns efficiently, reduce errors, and improve customer satisfaction. The implementation of returns management software provides real-time visibility into the returns process, enabling companies to track and monitor returns at every stage. It also helps optimize inventory management by providing insights into product quality, return reasons, and customer feedback. This information enables businesses to identify trends, make informed decisions, and improve product quality.

Various companies are adopting returns management software to reduce return rates. For instance, in April 2021, Aviator Nation made the strategic decision to streamline its returns process by partnering with Loop, a leading returns management solution provider. Loop's Instant Exchange feature allows customers to exchange their purchased items quickly and easily for a different size, color, or style without the hassle of a traditional return process. Through this partnership, Aviator Nation was able to retain 64.6% of the revenue.

Additionally, as per Loop Returns, employing their return management software enables businesses and firms to reduce refunds by up to 30% and retain revenue of up to 50%. This enhances operational efficiency and allows for initiative-taking decision-making. Thus, increasing return rates drive the demand for returns management software, which, in turn, propels the markets.

North America Returns Management Software Market Overview

North America includes major economies such as the US, Canada, and Mexico. The North America returns management software market has been experiencing significant growth in recent years. This can be attributed to several key factors that are driving the adoption of these software solutions across various industries. The rapid expansion of the e-commerce industry in North America has created a pressing need for effective return management solutions. For instance, per the North American Industry Classification System, from January to July 2022, retail trade accounted for 93.8%. With online purchases on the rise, retailers and e-commerce platforms are facing the challenge of managing returns efficiently. Per the 2022 Consumer Returns in the Retail Industry report, which was conducted by the National Retail Federation and sponsored by Appriss Retail, returns accounted for US$ 816 billion in lost sales across the US retail marketplace. The report further states that consumers are expected to return more than US$ 816 billion worth of retail merchandise purchased in 2022, with the average rate of returns remaining flat at 16.5% compared to 16.6% in 2021. Returns management software offers streamlined processes, enabling companies to handle returns, track inventory, process refunds, and enhance customer satisfaction.

Businesses in North America operate in a complex regulatory environment, particularly in industries such as healthcare, electronics, and automotive. Returns management software assists organizations in adhering to industry-specific regulations and standards governing the handling, disposal, and documentation of returned products. By ensuring compliance, companies can mitigate legal risks and maintain a positive brand image.

North America Returns Management Software Market Revenue and Forecast to 2031 (US$ Million)

North America Returns Management Software Market Segmentation

The North America returns management software market is categorized into component, deployment, enterprise, and country.

Based on component, the North America returns management software market is bifurcated into software and services. The software segment held a larger market share in 2023.

In terms of deployment, the North America returns management software market is divided into cloud and on premises. The cloud segment held a larger market share in 2023.

Based on enterprise, the North America returns management software market is bifurcated into large enterprises and SMEs. The large enterprise segment held a larger market share in 2023.

By country, the North America returns management software market is segmented into the US, Canada, and Mexico. The US dominated the North America returns management software market share in 2023.

ParcelLab; ReturnLogic; ReverseLogix; United Parcel Service of America, Inc; Loop Returns; Return Rabbit; SAP SE; and AfterShip are some of the leading companies operating in the North America returns management software market.

Table Of Contents

1. Introduction

  • 1.1 The Insight Partners Research Report Guidance
  • 1.2 Market Segmentation

2. Executive Summary

  • 2.1 Key Insights
  • 2.2 Market Attractiveness

3. Research Methodology

  • 3.1 Scope
  • 3.2 Coverage
  • 3.3 Secondary Research
  • 3.4 Primary Research
    • 3.4.1 Hypothesis Formulation:
    • 3.4.2 Developing Base Number:
    • 3.4.3 Data Triangulation:
    • 3.4.4 Country Level Data:
  • 3.5 Key Sources and Factors Considered During the Market Analysis
    • 3.5.1 Key Secondary Sources:
    • 3.5.2 Key Factors Considered:
  • 3.6 Key Companies Considered During Market Analysis

4. North America Returns Management Software Market Landscape

  • 4.1 Overview
  • 4.2 PEST Analysis
  • 4.3 Ecosystem Analysis
    • 4.3.1 Solution Providers:
    • 4.3.2 End-Users:
    • 4.3.3 List of Vendors in the Value Chain
  • 4.4 Premium Insights
    • 4.4.1 Comparison of Frontend Vs Backend
      • 4.4.1.1 User Requirement Analysis - Frontend Features Present Vs Frontend Features Required
        • 4.4.1.1.1 Frontend Features Present
        • 4.4.1.1.2 Frontend Features Required
      • 4.4.1.2 User Requirement Analysis - Backend Features Present Vs Backend Features Required
        • 4.4.1.2.1 Backend Features Present
        • 4.4.1.2.2 Backend Features Required

5. North America Returns Management Software Market - Key Market Dynamics

  • 5.1 Market Drivers
    • 5.1.1 Increase in Return Rates
    • 5.1.2 Growth of E-commerce Sector
    • 5.1.3 Rising Need for Customer Satisfaction
  • 5.2 Market Restraints
    • 5.2.1 High Implementation Costs
    • 5.2.2 Data Security Concerns
  • 5.3 Market Opportunities
    • 5.3.1 Rising Sustainability Initiatives
    • 5.3.2 Technological Advancements
  • 5.4 Future Trends
    • 5.4.1 Integration of Blockchain Technology
  • 5.5 Impact of Drivers and Restraints:

6. Returns Management Software Market - North America Analysis

  • 6.1 Returns Management Software Market Revenue (US$ Million), 2021-2031
  • 6.2 Returns Management Software Market Forecast Analysis

7. North America Returns Management Software Market Analysis - by Component

  • 7.1 Software
    • 7.1.1 Overview
    • 7.1.2 Software: Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)
  • 7.2 Services
    • 7.2.1 Overview
    • 7.2.2 Services: Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)

8. North America Returns Management Software Market Analysis - by Deployment

  • 8.1 Cloud
    • 8.1.1 Overview
    • 8.1.2 Cloud: Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)
  • 8.2 On Premises
    • 8.2.1 Overview
    • 8.2.2 On Premises: Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)

9. North America Returns Management Software Market Analysis - by Enterprise Size

  • 9.1 Large Enterprises
    • 9.1.1 Overview
    • 9.1.2 Large Enterprises: Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)
  • 9.2 SMEs
    • 9.2.1 Overview
    • 9.2.2 SMEs: Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)

10. North America Returns Management Software Market - Country Analysis

  • 10.1 North America Market Overview
    • 10.1.1 North America: Returns Management Software Market - Revenue and Forecast Analysis - by Country
      • 10.1.1.1 North America: Returns Management Software Market - Revenue and Forecast Analysis - by Country
      • 10.1.1.2 United States: Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)
        • 10.1.1.2.1 United States: Returns Management Software Market Breakdown, by Component
        • 10.1.1.2.2 United States: Returns Management Software Market Breakdown, by Deployment
        • 10.1.1.2.3 United States: Returns Management Software Market Breakdown, by Enterprise Size
      • 10.1.1.3 Canada: Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)
        • 10.1.1.3.1 Canada: Returns Management Software Market Breakdown, by Component
        • 10.1.1.3.2 Canada: Returns Management Software Market Breakdown, by Deployment
        • 10.1.1.3.3 Canada: Returns Management Software Market Breakdown, by Enterprise Size
      • 10.1.1.4 Mexico: Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)
        • 10.1.1.4.1 Mexico: Returns Management Software Market Breakdown, by Component
        • 10.1.1.4.2 Mexico: Returns Management Software Market Breakdown, by Deployment
        • 10.1.1.4.3 Mexico: Returns Management Software Market Breakdown, by Enterprise Size

11. Competitive Landscape

  • 11.1 Company Positioning & Concentration
  • 11.2 Heat Map Analysis by Key Players
  • 11.3 Company Market Global Share Analysis
  • 11.4 Product Benchmarking

12. Industry Landscape

  • 12.1 Overview
  • 12.2 Market Initiative
  • 12.3 New Product Development
  • 12.4 Merger and Acquisition

13. Company Profiles

  • 13.1 parcelLab
    • 13.1.1 Key Facts
    • 13.1.2 Business Description
    • 13.1.3 Products and Services
    • 13.1.4 Financial Overview
    • 13.1.5 SWOT Analysis
    • 13.1.6 Key Developments
  • 13.2 ReturnLogic
    • 13.2.1 Key Facts
    • 13.2.2 Business Description
    • 13.2.3 Products and Services
    • 13.2.4 Financial Overview
    • 13.2.5 SWOT Analysis
    • 13.2.6 Key Developments
  • 13.3 ReverseLogix
    • 13.3.1 Key Facts
    • 13.3.2 Business Description
    • 13.3.3 Products and Services
    • 13.3.4 Financial Overview
    • 13.3.5 SWOT Analysis
    • 13.3.6 Key Developments
  • 13.4 United Parcel Service of America, Inc.
    • 13.4.1 Key Facts
    • 13.4.2 Business Description
    • 13.4.3 Products and Services
    • 13.4.4 Financial Overview
    • 13.4.5 SWOT Analysis
    • 13.4.6 Key Developments
  • 13.5 Loop Returns
    • 13.5.1 Key Facts
    • 13.5.2 Business Description
    • 13.5.3 Products and Services
    • 13.5.4 Financial Overview
    • 13.5.5 SWOT Analysis
    • 13.5.6 Key Developments
  • 13.6 Return Rabbit
    • 13.6.1 Key Facts
    • 13.6.2 Business Description
    • 13.6.3 Products and Services
    • 13.6.4 Financial Overview
    • 13.6.5 SWOT Analysis
    • 13.6.6 Key Developments
  • 13.7 SAP SE
    • 13.7.1 Key Facts
    • 13.7.2 Business Description
    • 13.7.3 Products and Services
    • 13.7.4 Financial Overview
    • 13.7.5 SWOT Analysis
    • 13.7.6 Key Developments
  • 13.8 AfterShip
    • 13.8.1 Key Facts
    • 13.8.2 Business Description
    • 13.8.3 Products and Services
    • 13.8.4 Financial Overview
    • 13.8.5 SWOT Analysis
    • 13.8.6 Key Developments

14. Appendix

  • 14.1 Word Index
  • 14.2 About The Insight Partners

List Of Tables

  • Table 1. North America Returns Management Software Market Segmentation
  • Table 2. List of Vendors
  • Table 3. Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)
  • Table 4. Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million) - by Component
  • Table 5. Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million) - by Deployment
  • Table 6. Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million) - by Enterprise Size
  • Table 7. North America: Returns Management Software Market - Revenue and Forecast to 2031(US$ Million) - by Country
  • Table 8. United States: Returns Management Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
  • Table 9. United States: Returns Management Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
  • Table 10. United States: Returns Management Software Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size
  • Table 11. Canada: Returns Management Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
  • Table 12. Canada: Returns Management Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
  • Table 13. Canada: Returns Management Software Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size
  • Table 14. Mexico: Returns Management Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
  • Table 15. Mexico: Returns Management Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
  • Table 16. Mexico: Returns Management Software Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size
  • Table 17. Heat Map Analysis by Key Players
  • Table 18. List of Abbreviation

List Of Figures

  • Figure 1. North America Returns Management Software Market Segmentation, by Country
  • Figure 2. PEST Analysis
  • Figure 3. Returns Management Software Market - Key Market Dynamics
  • Figure 4. Impact Analysis of Drivers and Restraints
  • Figure 5. Returns Management Software Market Revenue (US$ Million), 2021-2031
  • Figure 6. Returns Management Software Market Share (%) - by Component (2023 and 2031)
  • Figure 7. Software: Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 8. Services: Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 9. Returns Management Software Market Share (%) - by Deployment (2023 and 2031)
  • Figure 10. Cloud: Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 11. On Premises: Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 12. Returns Management Software Market Share (%) - by Enterprise Size (2023 and 2031)
  • Figure 13. Large Enterprises: Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 14. SMEs: Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 15. North America Returns Management Software Market, by Key Countries - Revenue (2023) (US$ Million)
  • Figure 16. North America: Returns Management Software Market Breakdown, by Key Countries, 2023 and 2031 (%)
  • Figure 17. United States: Returns Management Software Market - Revenue and Forecast to 2031(US$ Million)
  • Figure 18. Canada: Returns Management Software Market - Revenue and Forecast to 2031(US$ Million)
  • Figure 19. Mexico: Returns Management Software Market - Revenue and Forecast to 2031(US$ Million)
  • Figure 20. Company Positioning & Concentration