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市场调查报告书
商品编码
1361534
互动式资讯亭市场 - 2018-2028 年全球产业规模、份额、趋势、机会和预测,按产品、类型、地点、垂直领域、地区、竞争细分Interactive Kiosk Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, 2018-2028F Segmented By Offering, By Type, By Location, By Vertical, By Region, Competition |
预计全球互动式资讯亭市场在预测期内将以健康的复合年增长率成长。互动式资讯亭是自助服务机器,允许使用者与数位内容互动并执行各种操作,例如购买、办理航班登记或收集资讯。它们通常由触控萤幕介面组成,并且可以包括读卡机、条码扫描器、印表机和相机等功能。互动式资讯亭广泛应用于各种场合,包括零售商店、银行、机场、医院、博物馆和其他公共场所。它们为用户提供了一种方便有效的方式来存取资讯或完成交易,而无需人工协助。
近年来,全球互动式资讯亭市场一直在快速成长,因为它能够提供个人化且引人入胜的客户体验,同时提高企业的营运效率。全球互动式资讯亭市场成长的一些关键驱动因素包括对自助服务技术的需求不断增长、触控萤幕和显示技术的进步以及对更高效的客户服务解决方案的需求。此外,COVID-19 大流行加速了非接触式和自助服务技术的采用,进一步推动了市场的成长。互动式资讯亭可以变得更加非接触式,利用语音命令、脸部辨识或手势辨识等技术来提供更安全、更卫生的使用者体验。随着 AR 和 VR 技术的进步,互动式资讯亭可以为使用者提供身临其境、引人入胜的体验。例如,博物馆中的售货亭可以使用 AR 来提供有关展品的附加信息,或者商店中的售货亭可以使用 VR 让顾客虚拟试穿衣服。
市场概况 | |
---|---|
预测期 | 2024-2028 |
2022 年市场规模 | 246.8亿美元 |
2028 年市场规模 | 401.1亿美元 |
2023-2028 年复合年增长率 | 8.48% |
成长最快的细分市场 | 零售 |
最大的市场 | 北美洲 |
近年来,对自助服务技术的需求一直在快速增长,而这一趋势预计未来将持续下去。自助服务技术是指使客户能够自行执行任务和交易而无需客户服务代表协助的任何技术。
自助服务技术市场成长的主要驱动力之一是客户对自助服务选项的日益偏好。许多客户更喜欢自助服务,因为它更方便、更快捷。自助服务技术还允许客户 24/7 存取资讯并执行交易。此外,自助服务技术也变得更加先进和人性化,这对客户更具吸引力。例如,自助服务亭在零售、饭店和银行等行业变得越来越普遍,这些技术为客户提供了对其交易和互动的更多控制。自助服务技术也帮助企业降低成本、提高效率。透过自动化某些任务和交易,企业可以减少对员工的需求,随着时间的推移,这可以显着节省成本。自助服务技术还可以帮助减少等待时间并提高交易速度,从而提高整体客户满意度。此外,对自助服务技术不断增长的需求正在推动全球互动式资讯亭市场,随着客户越来越习惯使用自助服务选项以及技术不断发展和改进,这种趋势预计未来将持续下去。
触控萤幕和显示技术显着进步
近年来,触控萤幕和显示技术取得了显着进步,使得互动式资讯亭更加直观、高效和有效。互动式资讯亭中触控萤幕和显示技术的一些进步包括多点触控萤幕、电容式触控萤幕、高解析度显示器、LED 背光、防眩光和抗反射涂层、互动功能和自助服务亭。此外,触控萤幕和显示器技术的进步极大地提高了互动式资讯亭的可用性、功能和美观性,使其成为零售、医疗保健等众多行业日益流行和有效的解决方案。
安全性问题是实施和管理互动式资讯亭相关的挑战之一
互动式资讯亭经常收集使用者的个人和财务讯息,使他们成为网路攻击的潜在目标。确保资讯亭的安全以及使用者资料受到保护非常重要。对于互动式资讯亭,尤其是那些收集使用者个人或财务资讯的资讯亭,安全性是一个关键问题。互动式资讯亭在物理上很容易被盗窃或篡改。将资讯亭固定在光线充足、人流量大的区域,并确保其牢固地固定在地板或墙壁上,这一点非常重要。互动式资讯亭依靠软体来运行,而软体中的漏洞可能会被骇客利用。保持软体最新并监控可能发现的任何安全漏洞非常重要。
使用互动式资讯亭的垂直行业范例
市场区隔:
依产品提供,市场分为硬体和软体。根据类型,市场分为自助服务亭、资讯亭、网路亭、广告立式显示器、寻路亭等。根据位置,市场进一步分为室内和室外。根据垂直方向,市场进一步分为 BFSI、零售、食品和饮料、医疗保健、政府、旅游和旅游等。
公司简介
NCR Corporation、Diebold Nixdorf, Incorporated、Glory Global Solutions (International) Limited、KIOSK Information Systems、Olea Kiosks Inc.、Frank Mayer and Associates, Inc.、Source Technologies、Embross、Meridian Kiosks 和 Lilitab, LLC。是推动全球互动式资讯亭市场成长的主要参与者之一。
报告范围:
在本报告中,除了下面详细介绍的产业趋势外,全球互动式资讯亭市场还分为以下几类:
硬体
软体
自助服务亭
资讯亭
网路资讯亭
立式广告展示
寻路亭
其他的
户外的
室内的
BFSI
零售
食品与饮料
卫生保健
政府
观光观光
其他的
亚太
北美洲
欧洲
中东和非洲
南美洲
竞争格局:
公司简介:对全球互动式资讯亭市场主要公司的详细分析。
可用的客製化:
根据给定的市场资料,TechSci Research 可根据公司的具体需求提供客製化服务。该报告可以使用以下自订选项:
公司资讯
(註:公司名单可依客户要求客製化。)
Global interactive kiosk market is expected to grow at a healthy CAGR during the forecast period. Interactive kiosks are self-service machines that allow users to interact with digital content and perform various actions, such as making a purchase, checking in for a flight, or gathering information. They typically consist of a touchscreen interface and can include features such as card readers, barcode scanners, printers, and cameras. Interactive kiosks are used in a wide variety of settings, including retail stores, banks, airports, hospitals, museums, and other public spaces. They provide a convenient and efficient way for users to access information or complete transactions, without the need for human assistance.
The global interactive kiosk market has been growing rapidly in recent years due to its ability to offer a personalized and engaging customer experience while improving operational efficiency for businesses. Some of the key drivers of growth in the global interactive kiosk market include the increasing demand for self-service technology, advancements in touchscreen and display technology, and the need for more efficient customer service solutions. Additionally, the COVID-19 pandemic has accelerated the adoption of contactless and self-service technologies, driving the growth of the market further. Interactive kiosks could become more touchless, utilizing technologies such as voice commands, facial recognition, or gesture recognition to provide a safer and more hygienic user experience. With advances in AR and VR technology, interactive kiosks could provide users with immersive and engaging experiences. For example, a kiosk in a museum could use AR to provide additional information about exhibits, or a kiosk in a store could use VR to allow customers to virtually try on clothing.
Increasing demand for self-service technology is fueling the market growth
Market Overview | |
---|---|
Forecast Period | 2024-2028 |
Market Size 2022 | USD 24.68 Billion |
Market Size 2028 | USD 40.11 Billion |
CAGR 2023-2028 | 8.48% |
Fastest Growing Segment | Retail |
Largest Market | North America |
The demand for self-service technology has been increasing rapidly in recent years, and this trend is expected to continue in the future. Self-service technology refers to any technology that enables customers to perform tasks and transactions on their own, without the assistance of a customer service representative.
One of the main drivers of the growth in the self-service technology market is the increasing preference of customers for self-service options. Many customers prefer self-service because it is more convenient and faster. Self-service technology also allows customers to access information and perform transactions 24/7. In addition, self-service technology is also becoming more advanced and user-friendly, which is making it more attractive to customers. For example, self-service kiosks are becoming more common in industries such as retail, hospitality, and banking, and these technologies are providing customers with more control over their transactions and interactions. Self-service technology is also helping businesses to reduce costs and improve efficiency. By automating certain tasks and transactions, businesses can reduce the need for human staff, which can result in significant cost savings over time. Self-service technology can also help to reduce wait times and increase transaction speed, which can improve overall customer satisfaction. Moreover, the increasing demand for self-service technology is fuelling the global interactive kiosk market, and this trend is expected to continue in the future as customers become more accustomed to using self-service options and as technology continues to evolve and improve.
Touchscreen and Display Technology have Advanced Significantly
Touchscreen and display technology have advanced significantly in recent years, making interactive kiosks more intuitive, efficient, and effective. Some of the advancements in touchscreen and display technology in interactive kiosks include, multi-touch screen, capacitive touchscreens, High-resolution displays, LED backlighting, Anti-glare and anti-reflective coatings, interactive features, and self-service kiosks. Moreover, advancements in touchscreen and display technology have greatly improved the usability, functionality, and aesthetics of interactive kiosks, making them an increasingly popular and effective solution for a wide range of industries, including retail, healthcare, and more.
Security concerns is one of the challenges associated with implementing and managing interactive kiosks
Interactive kiosks often collect personal and financial information from users, making them a potential target for cyber-attacks. It is important to ensure that the kiosk is secure, and that user data is protected. Security is a critical concern when it comes to interactive kiosks, especially those that collect personal or financial information from users. Interactive kiosks can be physically vulnerable to theft or tampering. It is important to secure the kiosk in a well-lit, high-traffic area, and to ensure that it is securely bolted to the floor or wall. Interactive kiosks rely on software to function, and vulnerabilities in the software can be exploited by hackers. It is important to keep software up to date and to monitor for any security vulnerabilities that may be discovered.
Examples of Verticals Using Interactive Kiosks
Market Segmentation:
Based on Offering, the market is segmented into Hardware, Software. Based on Type, the market is segmented into Self-Service Kiosks, Information Kiosks, Internet Kiosks, Advertisement Standing Displays, Wayfinding Kiosks and Others. Based on Location, the market is further bifurcated into Indoor and Outdoor. Based on vertical, the market is further split into BFSI, Retail, Food & Beverage, Healthcare, Government, Travel & Tourism, and Others.
Company Profiles
NCR Corporation, Diebold Nixdorf, Incorporated, Glory Global Solutions (International) Limited, KIOSK Information Systems, Olea Kiosks Inc., Frank Mayer and Associates, Inc., Source Technologies, Embross, Meridian Kiosks, and Lilitab, LLC. are among the major players that are driving the growth of the global interactive kiosk market.
Report Scope:
In this report, the global Interactive Kiosk Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:
Hardware
Software
Self-Service Kiosks
Information Kiosks
Internet Kiosks
Advertisement Standing Displays
Wayfinding Kiosks
Others
Outdoor
Indoor
BFSI
Retail
Food & Beverage
Healthcare
Government
Travel & Tourism
Others
Asia-Pacific
North America
Europe
Middle East & Africa
South America
Competitive Landscape:
Company Profiles: Detailed analysis of the major companies present in the global Interactive Kiosk market.
Available Customizations:
With the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:
Company Information
(Note: The companies list can be customized based on the client requirements.)