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语音分析市场 - 2018-2028F 全球产业规模、份额、趋势、机会和预测，按组件、部署模式、组织规模、按应用、最终用户、地区、竞争细分

Speech Analytics Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, 2018-2028F Segmented By Component, By Deployment Mode, By Organization Size, By Application, By End-user, By Region, Competition
出版日期: | 出版商: TechSci Research | 英文 187 Pages | 商品交期: 2-3个工作天内

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简介目录

由于企业在金融和商业 IT 行业（尤其是发展中国家）的应用不断扩大，以克服随着更增强的客户体验的发展而日益增长的复杂性，预计全球语音分析市场将在预测期内激增。语音分析可以帮助组织识别可以显示需要改进的领域的趋势和模式。透过了解这些模式，组织可以就如何管理客户投诉或特定产品或服务的问题做出更好的决策，并提高整体生产力。它使企业有机会发现客户疑虑或问题的根本原因，提高效率并管理多个站点的销售，同时增强效能、可靠性和可扩展性。此外，引入先进技术工具来增强客户体验以及在语音分析中越来越多地采用人工智慧 (AI) 和机器学习 (ML) 正在增加对全球语音分析市场的需求。为了弥补复杂系统带来的损失，企业越来越多地利用语音分析服务来提供即时方法，为客户提供卓越的体验、价值和成长。智慧型手机、笔记型电脑和平板电脑等终端设备的使用预计将在市场上增加，从而扩大企业的覆盖范围并推动全球对语音分析的需求。

扩大金融和商业IT产业的应用

市场概况
预测期 2024-2028
2022 年市场规模 19亿美元
2028 年市场规模 37.9亿美元
2023-2028 年复合年增长率 11.3%
成长最快的细分市场 云
最大的市场 北美洲

由于技术的快速发展和对数位技能发展的日益重视，面向未来的组织正在不断重新定义他们所寻求的客户体验。由于银行业打击诈欺和提高安全性的需求不断增长，语音生物辨识技术在用户身份验证中的使用正在扩大。由于技术进步和联络中心的增加（可自动分析记录资料和客户体验管理），电信和 IT 产业预计将成长。人工智慧和机器学习的整合正在帮助企业实现各种语音分析相关操作的自动化，并减少员工需要完成的手动任务的数量。此外，供应商越来越注重透过併购、合作和协作来获得竞争优势。例如，美国最大的保险公司之一大都会人寿采用基于人工智慧的语音分析，主要是为了改善对客户情感需求的回应。该系统是专门为帮助公司员工追踪和监控客户在谈话过程中的情绪而开发的，从而提高客户服务互动的品质。此外，为了改善其语音分析产品，精密消费者分析供应商 Nice Systems 收购了 Nexidia。除了这些无机策略之外，企业还花费大量资金进行研发，以提高产品的正确性。因此，金融和商业IT行业的应用扩展正在推动预测期内全球语音分析市场的成长。

预计联络中心数量的增加将推动市场成长

随着客户沟通管道的激增，由于需要识别客户互动资料中的见解，语音分析等分析软体在呼叫中心非常受欢迎。联络中心的指数级增长极大地促进了市场的扩张。为了评估聊天和简讯等数位管道的通话记录和文字记录，联络中心利用语音分析。语音分析软体能够全天候分析 100% 的联繫，使联络中心能够更主动并更准确地了解客户互动过程中发生的情况。例如，呼叫中心产业将在2022年持续扩张，根据Site Selection Group的数据，全球将新增195个电话中心，创造136,435个就业机会。由于低成本优势，非洲等许多海外国家吸引了超过18 个呼叫中心项目，预计到2022 年将创造19,297 个就业机会。许多企业正在采用语音分析来提高其联络中心效率，因为它为企业带来了众多好处。客户，例如提高整体服务质量，透过即时分析解决当前问题，透过情绪分析获得更深入的客户体验洞察，以及降低监管领域的违规风险。因此，联络中心数量的增加归因于全球市场语音分析的成长。

业务流程营运 (BPO) 中对语音分析的需求不断增长

为了帮助联络中心座席更了解消费者，业务流程运作越来越多地采用 BPO 语音分析系统等技术工具。语音分析 BPO 解决方案非常适合在基于人工智慧的聊天机器人中使用，因为它们可以理解人类语音。机器人流程自动化 (RPA) 是一种系统，当消费者的请求过于复杂而聊天机器人无法处理时，该系统可以将消费者的请求升级为人工代理商寻求协助。此外，人工智慧驱动的语音分析 BPO 技术可以即时识别客户的真实目的，并向客服人员提供适当的通知。此外，由于即时语音分析，BPO 系统可以追踪 100% 的客户对话，并且能够产生可操作的见解、指出关注领域并支援座席品质存取流程。语音分析软体是初始呼叫解决、不同标籤的呼叫处置分析以及业务流程操作员工的领域知识培训的关键推动者。此外，由于遵守法规合规性的需求不断增长，因此迫切需要业务流程运营语音分析软体来持续监控座席绩效并向主管即时发送正确的回馈。因此，业务流程营运 (BPO) 中对语音分析的需求不断增长，预计将在预测期内推动需求并推动全球语音分析市场的成长。

市场区隔

全球语音分析市场分为组件、部署模式、组织规模、应用程式、最终用户、区域和竞争格局。根据组件，市场分为服务和解决方案。根据部署模式，市场分为云端和本地。根据组织规模，市场分为中小企业和大型企业。根据应用，市场分为呼叫监控、顾客体验管理、座席绩效监控、销售绩效管理、竞争情报、风险与合规管理等。根据最终用户，市场分为 BFSI、政府和国防、零售和电子商务、旅游和酒店、医疗保健和生命科学、能源和公用事业、媒体和娱乐、旅游和酒店、电信和 IT 等。

公司简介

Verint System Inc.、Avaya Inc.、Micro Focus International PLC、Genesys Te communications Laboratories Inc.、Callminer Inc.、Nice Ltd.、Raytheon BBN Technologies、VoiceBase Inc. (Liveperson Inc.)、OpenText Corporation 和 Calabrio Inc. 等推动全球语音分析市场成长的主要参与者。

报告范围：

在本报告中，除了以下详细介绍的产业趋势外，全球语音分析市场也分为以下几类：

语音分析市场，按组成部分：

  • 服务
  • 解决方案

语音分析市场，依部署模式：

  • 云
  • 本地

语音分析市场，依组织规模划分：

  • 中小企业
  • 大型企业

语音分析市场，按应用：

  • 通话监控
  • 客户体验管理
  • 代理性能监控
  • 销售绩效管理
  • 竞争情报
  • 风险与合规管理
  • 其他的

语音分析市场，依最终用户划分：

  • BFSI
  • 政府与国防
  • 零售与电子商务
  • 旅游和酒店业
  • 医疗保健和生命科学
  • 能源和公用事业
  • 媒体与娱乐
  • 旅游和酒店业
  • 电信和资讯技术
  • 其他的

语音分析市场（按地区）：

  • 亚太
  • 中国
  • 日本
  • 印度
  • 澳洲
  • 韩国
  • 北美洲
  • 美国
  • 加拿大
  • 墨西哥
  • 欧洲
  • 英国
  • 德国
  • 法国
  • 西班牙
  • 义大利
  • 中东和非洲
  • 卡达
  • 南非
  • 沙乌地阿拉伯
  • 阿联酋
  • 南美洲
  • 巴西
  • 阿根廷
  • 哥伦比亚

竞争格局

  • 公司简介：全球语音分析市场主要公司的详细分析。

可用的客製化：

  • 根据给定的市场资料，TechSci Research 可根据公司的具体需求提供客製化服务。该报告可以使用以下自订选项：
  • 公司资讯
  • 其他市场参与者（最多五个）的详细分析和概况分析。

目录

第 1 章：服务概述

  • 市场定义
  • 市场范围
    • 涵盖的市场
    • 考虑学习的年份
    • 主要市场区隔

第 2 章：研究方法

第 3 章：执行摘要

第 4 章：客户之声

第 5 章：全球语音分析市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按组件（服务、解决方案）
    • 依部署模式（云端、本机）
    • 依组织规模（中小企业、大型企业）
    • 按应用（呼叫监控、客户体验管理、座席绩效监控、销售绩效管理、竞争情报、风险与合规管理、其他）
    • 按最终用户（BFSI、政府与国防、零售和电子商务、旅游和酒店、医疗保健和生命科学、能源和公用事业、媒体和娱乐、旅游和酒店、电信和 IT、其他）
    • 按地区
  • 按公司划分 (2022)
  • 市场地图

第 6 章：亚太地区语音分析市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按组件
    • 按部署模式
    • 按组织规模
    • 按应用
    • 按最终用户
    • 按国家/地区
  • 亚太地区：国家分析
    • 中国
    • 日本
    • 韩国
    • 印度
    • 澳洲

第 7 章：北美语音分析市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按组件
    • 按部署模式
    • 按组织规模
    • 按应用
    • 按最终用户
    • 按国家/地区
  • 北美：国家分析
    • 美国
    • 加拿大
    • 墨西哥

第 8 章：欧洲语音分析市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按组件
    • 按部署模式
    • 按组织规模
    • 按应用
    • 按最终用户
    • 按国家/地区
  • 欧洲：国家分析
    • 德国
    • 英国
    • 法国
    • 义大利
    • 西班牙

第 9 章：南美洲语音分析市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按组件
    • 按部署模式
    • 按组织规模
    • 按应用
    • 按最终用户
    • 按国家/地区
  • 南美洲：国家分析
    • 巴西
    • 阿根廷
    • 哥伦比亚

第 10 章：中东和非洲语音分析市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按组件
    • 按部署模式
    • 按组织规模
    • 按应用
    • 按最终用户
    • 按国家/地区
  • 中东和非洲：国家分析
    • 卡达
    • 南非
    • 阿联酋
    • 沙乌地阿拉伯

第 11 章：市场动态

  • 司机
  • 挑战

第 12 章：市场趋势与发展

第 13 章：公司简介

  • Verint 系统公司
    • Business Overview
    • Key Financials & Revenues
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • 阿瓦亚公司
    • Business Overview
    • Key Financials & Revenues
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • 微焦点国际股份有限公司
    • Business Overview
    • Key Financials & Revenues
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • Genesys 电信实验室公司
    • Business Overview
    • Key Financials & Revenues
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • 呼叫矿工公司
    • Business Overview
    • Key Financials & Revenues
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • 尼斯有限公司
    • Business Overview
    • Key Financials & Revenues
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • 雷神BBN技术公司
    • Business Overview
    • Key Financials & Revenues
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • VoiceBase Inc.（Liveperson Inc.）
    • Business Overview
    • Key Financials & Revenues
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • 开放文字公司
    • Business Overview
    • Key Financials & Revenues
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • 卡拉布里奥公司
    • Business Overview
    • Key Financials & Revenues
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered

第 14 章：策略建议

第 15 章：关于我们与免责声明

（註：公司名单可依客户要求客製化。）

简介目录
Product Code: 2161

Global speech analytics market is predicted to proliferate during the forecast period due to the expanding applications in the financial and commercial IT industries, especially in developing countries by enterprises to overcome the growing complexity along with the development of more enhanced customer experience. Speech analytics can help organizations identify trends and patterns that could indicate areas for improvement. By understanding these patterns, organizations can make better decisions about how to manage customer complaints or issues with specific products or services and improve overall productivity. It gives businesses the opportunity to uncover the root cause of customer concerns or issues, increase efficiency and manage sales across several sites while enhancing performance, dependability, and scalability. Additionally, the introduction of advanced technological tools to enhance customer experience and increasing adoption of Artificial Intelligence (AI) and Machine Learning (ML) in speech analytics are increasing the demand for global speech analytics market. In an effort to compensate for the losses in complexity systems, businesses are increasingly utilizing speech analytics services to provide real-time approach to deliver superior experiences, value, and growth for customers. The usage of end-use devices like smartphones, laptops, and tablets is anticipated to increase in the market, broadening the reach of businesses and driving up demand for speech analytics globally.

Speech Analytics, also known as interaction analytics, is a process of comprehending, interpreting, and analyzing human speech that leverages artificial intelligence (AI) to enhance speech management and decision-making. The use of speech analytics is becoming more significant due to growing globalization and distributed enterprise design. Customer experience management, call monitoring and summarizing, sales and marketing management, risk and compliance management, sentiment analysis, and fraud detection & security applications are some of the major uses of speech analytics. To achieve business goals, the enterprise leaders are integrating technology and business insights in which voice analytics plays an essential component. The global speech analytics market is becoming more widespread as more organizations recognize its value. Speech analytics is utilized for quality monitoring of voice-related operations and gathering data on customer experiences without requiring a survey. The main purpose of speech analytics is to identify upsell opportunities, reduce noncompliance risk in regulated fields and improve agent performance and resolution rates and drive operational efficiency. In addition, speech analytics elevates the entire customer experience by correlating cause and effect to improve interactions, improving customer retention and offer insights into omnichannel experiences. Due to its expanding adoption across multiple industries, such as contact and call centres, healthcare and life sciences, and media and entertainment, speech analytics technologies are gaining traction.

Expanding applications in the financial and commercial IT Industries

Market Overview
Forecast Period2024-2028
Market Size 2022USD 1.9 Billion
Market Size 2028USD 3.79 Billion
CAGR 2023-202811.3%
Fastest Growing SegmentCloud
Largest MarketNorth America

Future-ready organizations are continuously redefining the customer experience they seek as a result of quickly evolving technology and an increased emphasis on developing digital skills. The use of speech biometrics for user authentication is expanding due to the growing need to combat fraud and improve security in the banking industry. Due to technological advancements and an increase in contact centers, which automate the analysis of recorded data and customer experience management, the telecom and IT sector is anticipated to grow. The integration of AI and machine learning is aiding enterprises to automate a variety of speech analytics-related operations and reducing the number of manual tasks that employees need to complete. Additionally, vendors are concentrating more and more on getting a competitive edge through mergers and acquisitions, partnerships, and collaboration. For instance, one of the largest insurance companies in the United States, MetLife, adopted an AI based speech analytics primarily to improve responses to its customers' emotional needs. The system was specifically developed to help the company's staff track and monitor customers' emotions during conversations, thereby enhancing the quality of customer service interactions. Moreover, to improve its voice analytics product offerings, Nice Systems, a provider of sophisticated consumer analytics, acquired Nexidia. In addition to these inorganic tactics, businesses are spending enormous sums on R&D to improve the correctness of their products. Therefore, the expending applications in the financial and commercial IT industries is propelling the growth of the global speech analytics market in the forecast period.

Increasing Number of Contact Centers is Anticipated to Propel the Market Growth

With the proliferation of customer communication channels, analytical software like speech analytics is quite popular in call centers owing to the requirement to identify insights in the data of client interactions. The market's expansion is significantly facilitated by the exponential growth of contact centers. To evaluate call records and transcripts from digital channels like chat and text messaging, contact centers utilize speech analytics. Speech analytics software's ability to analyze 100% of contacts around-the-clock allows contact centers to be more proactive and have a more precise understanding of what occurs during customer interactions. For instance, the call center industry is continuing to expand in 2022, according to site selection group, the world had witnessed the expansion of 195 new call centers that have created 136,435 jobs. Due to the low-cost advantages, many oversees countries such as Africa have attracted over 18 call center projects that have created an estimated 19,297 jobs in 2022. Many enterprises are adopting speech analytics to improve its contact center efficiency as it offers numerous benefits to its clients such as improvement in overall service quality, fixing problems at the moment with real-time analytics, deeper customer experience insights with sentiment analysis and reducing noncompliance risk in regulated fields. Therefore, the increasing number of contact centers is attributed to the growth of speech analytics in the global market.

Growing need for Speech Analytics in Business Process Operations (BPO)

To aid contact center agents in better understanding their consumers, the business process operations have seen a rise in the implementation of technological tools, such as BPO voice analytics systems. Speech analytics BPO solutions are perfect for usage in AI-based chatbots since they comprehend human speech. Robotic Process Automation (RPA) is a system that may escalate consumer requests to live agents for assistance when they are too complicated for chatbots to handle. Additionally, AI-powered speech analytics BPO technology can recognize the customer's true purpose in real-time and provide the agent with the appropriate notifications. Moreover, as real-time speech analytics BPO systems can track 100% of customer conversations, and are able to generate actionable insights, indicate areas of concern, and support the agent quality access process. Speech analytics software is key enabler for initial call resolution, call disposition analysis across different tags, and domain knowledge training for business process operations employees. Furthermore, due to the rising need for adhering to regulatory compliance, business process operations speech analytics software is in great demand to continuously monitor agent performance and send the right feedback to supervisors in real-time. Thus, the growing need for speech analytics in business process operations (BPO) is anticipated to propel the demand and drive the growth of global speech analytics market in the forecast period.

Market Segmentation

Global speech analytics market is segmented into component, deployment mode, organization size, application, end user, region, and competitive landscape. Based on component, the market is segmented into service and solution. Based on deployment mode, the market is bifurcated into cloud and on-premises. Based on organization size, the market is segmented into SMEs and large enterprise. Based on application, the market is divided into call monitoring, customer experience management, agent performance monitoring, sales performance management, competitive intelligence, risk and compliance management, and others. Based on end user, the market is segmented into BFSI, government & defense, retail and ecommerce, travel and hospitality, healthcare and life sciences, energy and utilities, media and entertainment, travel and hospitality, Telecommunications and IT, and others.

Company Profiles

Verint System Inc., Avaya Inc., Micro Focus International PLC, Genesys Telecommunications Laboratories Inc., Callminer Inc., Nice Ltd., Raytheon BBN Technologies, VoiceBase Inc. (Liveperson Inc.), OpenText Corporation, and Calabrio Inc. are among the major players that are driving the growth of the global speech analytics market.

Report Scope:

In this report, the global speech analytics market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Speech Analytics Market, By Component:

  • Service
  • Solution

Speech Analytics Market, By Deployment Mode:

  • Cloud
  • On-premises

Speech Analytics Market, By Organization Size:

  • SMEs
  • Large Enterprise

Speech Analytics Market, By Application:

  • Call Monitoring
  • Customer Experience Management
  • Agent Performance Monitoring
  • Sales Performance Management
  • Competitive Intelligence
  • Risk and Compliance Management
  • Others

Speech Analytics Market, By End User:

  • BFSI
  • Government & Defense
  • Retail and eCommerce
  • Travel and Hospitality
  • Healthcare and Life Sciences
  • Energy and Utilities
  • Media and Entertainment
  • Travel and Hospitality
  • Telecommunications and IT
  • Others

Speech Analytics Market, By Region:

  • Asia-Pacific
  • China
  • Japan
  • India
  • Australia
  • South Korea
  • North America
  • United States
  • Canada
  • Mexico
  • Europe
  • United Kingdom
  • Germany
  • France
  • Spain
  • Italy
  • Middle East & Africa
  • Qatar
  • South Africa
  • Saudi Arabia
  • UAE
  • South America
  • Brazil
  • Argentina
  • Colombia

Competitive Landscape

  • Company Profiles: Detailed analysis of the major companies present in the global speech analytics market.

Available Customizations:

  • With the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:
  • Company Information
  • Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Service Overview

  • 1.1. Market Definition
  • 1.2. Scope of the Market
    • 1.2.1. Markets Covered
    • 1.2.2. Years Considered for Study
    • 1.2.3. Key Market Segmentations

2. Research Methodology

3. Executive Summary

4. Voice of Customer

5. Global Speech Analytics Market Outlook

  • 5.1. Market Size & Forecast
    • 5.1.1. By Value
  • 5.2. Market Share & Forecast
    • 5.2.1. By Component (Service, Solution)
    • 5.2.2. By Deployment Mode (Cloud, On-premises)
    • 5.2.3. By Organization Size (SMEs, Large Enterprise)
    • 5.2.4. By Application (Call Monitoring, Customer Experience Management, Agent Performance Monitoring, Sales Performance Management, Competitive Intelligence, Risk and Compliance Management, Others)
    • 5.2.5. By End User (BFSI, Government & Defense, Retail and eCommerce, Travel and Hospitality, Healthcare and Life Sciences, Energy and Utilities, Media and Entertainment, Travel and Hospitality, Telecommunications and IT, Others)
    • 5.2.6. By Region
  • 5.3. By Company (2022)
  • 5.4. Market Map

6. Asia-Pacific Speech Analytics Market Outlook

  • 6.1. Market Size & Forecast
    • 6.1.1. By Value
  • 6.2. Market Share & Forecast
    • 6.2.1. By Component
    • 6.2.2. By Deployment Mode
    • 6.2.3. By Organization Size
    • 6.2.4. By Application
    • 6.2.5. By End User
    • 6.2.6. By Country
  • 6.3. Asia-Pacific: Country Analysis
    • 6.3.1. China Speech Analytics Market Outlook
      • 6.3.1.1. Market Size & Forecast
        • 6.3.1.1.1. By Value
      • 6.3.1.2. Market Share & Forecast
        • 6.3.1.2.1. By Component
        • 6.3.1.2.2. By Deployment Mode
        • 6.3.1.2.3. By Organization Size
        • 6.3.1.2.4. By Application
        • 6.3.1.2.5. By End User
    • 6.3.2. Japan Speech Analytics Market Outlook
      • 6.3.2.1. Market Size & Forecast
        • 6.3.2.1.1. By Value
      • 6.3.2.2. Market Share & Forecast
        • 6.3.2.2.1. By Component
        • 6.3.2.2.2. By Deployment Mode
        • 6.3.2.2.3. By Organization Size
        • 6.3.2.2.4. By Application
        • 6.3.2.2.5. By End User
    • 6.3.3. South Korea Speech Analytics Market Outlook
      • 6.3.3.1. Market Size & Forecast
        • 6.3.3.1.1. By Value
      • 6.3.3.2. Market Share & Forecast
        • 6.3.3.2.1. By Component
        • 6.3.3.2.2. By Deployment Mode
        • 6.3.3.2.3. By Organization Size
        • 6.3.3.2.4. By Application
        • 6.3.3.2.5. By End User
    • 6.3.4. India Speech Analytics Market Outlook
      • 6.3.4.1. Market Size & Forecast
        • 6.3.4.1.1. By Value
      • 6.3.4.2. Market Share & Forecast
        • 6.3.4.2.1. By Component
        • 6.3.4.2.2. By Deployment Mode
        • 6.3.4.2.3. By Organization Size
        • 6.3.4.2.4. By Application
        • 6.3.4.2.5. By End User
    • 6.3.5. Australia Speech Analytics Market Outlook
      • 6.3.5.1. Market Size & Forecast
        • 6.3.5.1.1. By Value
      • 6.3.5.2. Market Share & Forecast
        • 6.3.5.2.1. By Component
        • 6.3.5.2.2. By Deployment Mode
        • 6.3.5.2.3. By Organization Size
        • 6.3.5.2.4. By Application
        • 6.3.5.2.5. By End User

7. North America Speech Analytics Market Outlook

  • 7.1. Market Size & Forecast
    • 7.1.1. By Value
  • 7.2. Market Share & Forecast
    • 7.2.1. By Component
    • 7.2.2. By Deployment Mode
    • 7.2.3. By Organization Size
    • 7.2.4. By Application
    • 7.2.5. By End User
    • 7.2.6. By Country
  • 7.3. North America: Country Analysis
    • 7.3.1. United States Speech Analytics Market Outlook
      • 7.3.1.1. Market Size & Forecast
        • 7.3.1.1.1. By Value
      • 7.3.1.2. Market Share & Forecast
        • 7.3.1.2.1. By Component
        • 7.3.1.2.2. By Deployment Mode
        • 7.3.1.2.3. By Organization Size
        • 7.3.1.2.4. By Application
        • 7.3.1.2.5. By End User
    • 7.3.2. Canada Speech Analytics Market Outlook
      • 7.3.2.1. Market Size & Forecast
        • 7.3.2.1.1. By Value
      • 7.3.2.2. Market Share & Forecast
        • 7.3.2.2.1. By Component
        • 7.3.2.2.2. By Deployment Mode
        • 7.3.2.2.3. By Organization Size
        • 7.3.2.2.4. By Application
        • 7.3.2.2.5. By End User
    • 7.3.3. Mexico Speech Analytics Market Outlook
      • 7.3.3.1. Market Size & Forecast
        • 7.3.3.1.1. By Value
      • 7.3.3.2. Market Share & Forecast
        • 7.3.3.2.1. By Component
        • 7.3.3.2.2. By Deployment Mode
        • 7.3.3.2.3. By Organization Size
        • 7.3.3.2.4. By Application
        • 7.3.3.2.5. By End User

8. Europe Speech Analytics Market Outlook

  • 8.1. Market Size & Forecast
    • 8.1.1. By Value
  • 8.2. Market Share & Forecast
    • 8.2.1. By Component
    • 8.2.2. By Deployment Mode
    • 8.2.3. By Organization Size
    • 8.2.4. By Application
    • 8.2.5. By End User
    • 8.2.6. By Country
  • 8.3. Europe: Country Analysis
    • 8.3.1. Germany Speech Analytics Market Outlook
      • 8.3.1.1. Market Size & Forecast
        • 8.3.1.1.1. By Value
      • 8.3.1.2. Market Share & Forecast
        • 8.3.1.2.1. By Component
        • 8.3.1.2.2. By Deployment Mode
        • 8.3.1.2.3. By Organization Size
        • 8.3.1.2.4. By Application
        • 8.3.1.2.5. By End User
    • 8.3.2. United Kingdom Speech Analytics Market Outlook
      • 8.3.2.1. Market Size & Forecast
        • 8.3.2.1.1. By Value
      • 8.3.2.2. Market Share & Forecast
        • 8.3.2.2.1. By Component
        • 8.3.2.2.2. By Deployment Mode
        • 8.3.2.2.3. By Organization Size
        • 8.3.2.2.4. By Application
        • 8.3.2.2.5. By End User
    • 8.3.3. France Speech Analytics Market Outlook
      • 8.3.3.1. Market Size & Forecast
        • 8.3.3.1.1. By Value
      • 8.3.3.2. Market Share & Forecast
        • 8.3.3.2.1. By Component
        • 8.3.3.2.2. By Deployment Mode
        • 8.3.3.2.3. By Organization Size
        • 8.3.3.2.4. By Application
        • 8.3.3.2.5. By End User
    • 8.3.4. Italy Speech Analytics Market Outlook
      • 8.3.4.1. Market Size & Forecast
        • 8.3.4.1.1. By Value
      • 8.3.4.2. Market Share & Forecast
        • 8.3.4.2.1. By Component
        • 8.3.4.2.2. By Deployment Mode
        • 8.3.4.2.3. By Organization Size
        • 8.3.4.2.4. By Application
        • 8.3.4.2.5. By End User
    • 8.3.5. Spain Speech Analytics Market Outlook
      • 8.3.5.1. Market Size & Forecast
        • 8.3.5.1.1. By Value
      • 8.3.5.2. Market Share & Forecast
        • 8.3.5.2.1. By Component
        • 8.3.5.2.2. By Deployment Mode
        • 8.3.5.2.3. By Organization Size
        • 8.3.5.2.4. By Application

9. South America Speech Analytics Market Outlook

  • 9.1. Market Size & Forecast
    • 9.1.1. By Value
  • 9.2. Market Share & Forecast
    • 9.2.1. By Component
    • 9.2.2. By Deployment Mode
    • 9.2.3. By Organization Size
    • 9.2.4. By Application
    • 9.2.5. By End User
    • 9.2.6. By Country
  • 9.3. South America: Country Analysis
    • 9.3.1. Brazil Speech Analytics Market Outlook
      • 9.3.1.1. Market Size & Forecast
        • 9.3.1.1.1. By Value
      • 9.3.1.2. Market Share & Forecast
        • 9.3.1.2.1. By Component
        • 9.3.1.2.2. By Deployment Mode
        • 9.3.1.2.3. By Organization Size
        • 9.3.1.2.4. By Application
        • 9.3.1.2.5. By End User
    • 9.3.2. Argentina Speech Analytics Market Outlook
      • 9.3.2.1. Market Size & Forecast
        • 9.3.2.1.1. By Value
      • 9.3.2.2. Market Share & Forecast
        • 9.3.2.2.1. By Component
        • 9.3.2.2.2. By Deployment Mode
        • 9.3.2.2.3. By Organization Size
        • 9.3.2.2.4. By Application
        • 9.3.2.2.5. By End User
    • 9.3.3. Colombia Speech Analytics Market Outlook
      • 9.3.3.1. Market Size & Forecast
        • 9.3.3.1.1. By Value
      • 9.3.3.2. Market Share & Forecast
        • 9.3.3.2.1. By Component
        • 9.3.3.2.2. By Deployment Mode
        • 9.3.3.2.3. By Organization Size
        • 9.3.3.2.4. By Application
        • 9.3.3.2.5. By End User

10. Middle East & Africa Speech Analytics Market Outlook

  • 10.1. Market Size & Forecast
    • 10.1.1. By Value
  • 10.2. Market Share & Forecast
    • 10.2.1. By Component
    • 10.2.2. By Deployment Mode
    • 10.2.3. By Organization Size
    • 10.2.4. By Application
    • 10.2.5. By End User
    • 10.2.6. By Country
  • 10.3. Middle East & Africa: Country Analysis
    • 10.3.1. Qatar Speech Analytics Market Outlook
      • 10.3.1.1. Market Size & Forecast
        • 10.3.1.1.1. By Value
      • 10.3.1.2. Market Share & Forecast
        • 10.3.1.2.1. By Component
        • 10.3.1.2.2. By Deployment Mode
        • 10.3.1.2.3. By Organization Size
        • 10.3.1.2.4. By Application
        • 10.3.1.2.5. By End User
    • 10.3.2. South Africa Speech Analytics Market Outlook
      • 10.3.2.1. Market Size & Forecast
        • 10.3.2.1.1. By Value
      • 10.3.2.2. Market Share & Forecast
        • 10.3.2.2.1. By Component
        • 10.3.2.2.2. By Deployment Mode
        • 10.3.2.2.3. By Organization Size
        • 10.3.2.2.4. By Application
        • 10.3.2.2.5. By End User
    • 10.3.3. UAE Speech Analytics Market Outlook
      • 10.3.3.1. Market Size & Forecast
        • 10.3.3.1.1. By Value
      • 10.3.3.2. Market Share & Forecast
        • 10.3.3.2.1. By Component
        • 10.3.3.2.2. By Deployment Mode
        • 10.3.3.2.3. By Organization Size
        • 10.3.3.2.4. By Application
        • 10.3.3.2.5. By End User
    • 10.3.4. Saudi Arabia Speech Analytics Market Outlook
      • 10.3.4.1. Market Size & Forecast
        • 10.3.4.1.1. By Value
      • 10.3.4.2. Market Share & Forecast
        • 10.3.4.2.1. By Component
        • 10.3.4.2.2. By Deployment Mode
        • 10.3.4.2.3. By Organization Size
        • 10.3.4.2.4. By Application
        • 10.3.4.2.5. By End User

11. Market Dynamics

  • 11.1. Drivers
  • 11.2. Challenges

12. Market Trends & Developments

13. Company Profiles

  • 13.1. Verint Systems Inc.
    • 13.1.1. Business Overview
    • 13.1.2. Key Financials & Revenues
    • 13.1.3. Recent Developments
    • 13.1.4. Key Personnel
    • 13.1.5. Key Product/Service Offered
  • 13.2. Avaya Inc.
    • 13.2.1. Business Overview
    • 13.2.2. Key Financials & Revenues
    • 13.2.3. Recent Developments
    • 13.2.4. Key Personnel
    • 13.2.5. Key Product/Service Offered
  • 13.3. Micro Focus International PLC
    • 13.3.1. Business Overview
    • 13.3.2. Key Financials & Revenues
    • 13.3.3. Recent Developments
    • 13.3.4. Key Personnel
    • 13.3.5. Key Product/Service Offered
  • 13.4. Genesys Telecommunications Laboratories Inc.
    • 13.4.1. Business Overview
    • 13.4.2. Key Financials & Revenues
    • 13.4.3. Recent Developments
    • 13.4.4. Key Personnel
    • 13.4.5. Key Product/Service Offered
  • 13.5. Callminer Inc.
    • 13.5.1. Business Overview
    • 13.5.2. Key Financials & Revenues
    • 13.5.3. Recent Developments
    • 13.5.4. Key Personnel
    • 13.5.5. Key Product/Service Offered
  • 13.6. Nice Ltd.
    • 13.6.1. Business Overview
    • 13.6.2. Key Financials & Revenues
    • 13.6.3. Recent Developments
    • 13.6.4. Key Personnel
    • 13.6.5. Key Product/Service Offered
  • 13.7. Raytheon BBN Technologies
    • 13.7.1. Business Overview
    • 13.7.2. Key Financials & Revenues
    • 13.7.3. Recent Developments
    • 13.7.4. Key Personnel
    • 13.7.5. Key Product/Service Offered
  • 13.8. VoiceBase Inc. (Liveperson Inc.)
    • 13.8.1. Business Overview
    • 13.8.2. Key Financials & Revenues
    • 13.8.3. Recent Developments
    • 13.8.4. Key Personnel
    • 13.8.5. Key Product/Service Offered
  • 13.9. OpenText Corporation
    • 13.9.1. Business Overview
    • 13.9.2. Key Financials & Revenues
    • 13.9.3. Recent Developments
    • 13.9.4. Key Personnel
    • 13.9.5. Key Product/Service Offered
  • 13.10. Calabrio Inc.
    • 13.10.1. Business Overview
    • 13.10.2. Key Financials & Revenues
    • 13.10.3. Recent Developments
    • 13.10.4. Key Personnel
    • 13.10.5. Key Product/Service Offered

14. Strategic Recommendations

15. About Us & Disclaimer

(Note: The companies list can be customized based on the client requirements.)