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资讯科技服务管理市场 - 全球产业规模、份额、趋势、机会和预测，按部署、按应用、按最终用户产业、按地区、按竞争细分，2018-2028 年
市场调查报告书
商品编码
1379752

资讯科技服务管理市场 - 全球产业规模、份额、趋势、机会和预测，按部署、按应用、按最终用户产业、按地区、按竞争细分，2018-2028 年

Information Technology Service Management Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, Segmented By Deployment, By Application, By End-user Industry, By Region, By Competition, 2018-2028
出版日期: | 出版商: TechSci Research | 英文 180 Pages | 商品交期: 2-3个工作天内

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简介目录

2022 年全球资讯科技服务管理市场价值为 57 亿美元，预计到 2028 年预测期内将实现强劲成长，复合CAGR为9.1%。全球资讯科技服务管理(ITSM) 市场正在经历显着的成长和演变随着世界各地的组织认识到 IT 服务管理在其营运中的关键作用。 ITSM 已成为高效交付和管理 IT 服务、使其与业务目标保持一致并确保卓越营运的关键框架。随着数位技术的快速采用和 IT 基础设施的日益复杂，对强大的 ITSM 解决方案的需求不断增加。

几个关键驱动因素正在推动这一成长。首先，向远距工作和数位化的转变凸显了对敏捷和弹性 IT 服务的需求。 ITSM 提供必要的结构和工具来简化服务交付并增强最终用户体验。此外，GDPR 和 CCPA 等监管合规要求正在推动组织实施稳健的 ITSM 实践，以确保资料安全和隐私。

技术趋势也在塑造 ITSM 格局。将人工智慧和自动化整合到 ITSM 流程中，可以透过自动化日常任务并增强预测分析以主动解决问题来提高效率。基于云端的 ITSM 解决方案因其可扩展性和灵活性而越来越受欢迎。

市场概况
预测期 2024-2028
2022 年市场规模 57亿美元
2028 年市场规模 97亿美元
2023-2028 年CAGR 9.1%
成长最快的细分市场 云
最大的市场 北美洲

儘管有这些机会，ITSM 市场仍面临整合复杂性和变革阻力等挑战。然而，随着组织继续优先考虑数位转型和无缝 IT 服务交付，全球 ITSM 市场将在未来几年实现持续成长和创新。

主要市场驱动因素

先进的服务交付

在采用先进服务交付实践的推动下，全球资讯技术服务管理 (ITSM) 市场正在经历快速成长。 ITSM 解决方案使组织能够简化和增强其 IT 服务管理流程，从而提高效率和客户满意度。这种成长的关键驱动力之一是转向主动提供服务。配备人工智慧和自动化功能的 ITSM 系统使组织能够在 IT 问题影响最终用户之前预测并解决它们。透过利用预测分析和机器学习，这些系统可以识别潜在的服务中断并采取预防措施，从而最大限度地减少停机时间和中断。

增强的使用者体验

使用者体验日益重要，是 ITSM 市场成长的重要驱动力。现代 ITSM 解决方案采用以使用者为中心的方法设计，强调易用性和可访问性。使用者友善的介面和直觉的自助服务入口网站正在成为标准功能，使最终用户可以更轻鬆地请求服务和支援。这种改进的使用者体验不仅提高了使用者满意度，还减少了解决 IT 问题所需的时间和精力。

此外，人工智慧驱动的聊天机器人和虚拟助理越来越多地整合到 ITSM 解决方案中，为最终用户提供即时支援和协助。这些人工智慧驱动的工具可以快速解决常见问题，引导使用者完成故障排除步骤，甚至自动记录和解决简单的事件。因此，最终用户可以获得更快、更有效率的支持，从而增强他们的 IT 服务整体体验。

优化资源配置

高效率的资源配置是ITSM市场成长的关键驱动力。配备人工智慧和分析功能的 ITSM 解决方案使组织能够优化其 IT 资源分配。透过分析历史资料、使用模式和服务需求，这些系统可以就资源分配做出明智的决策，确保 IT 资源有效利用。

此外，人工智慧演算法可以协助容量规划和资源配置。透过根据历史资料和趋势预测未来的资源需求，组织可以主动将资源分配到需要的地方，从而降低因资源限製而导致服务中断的风险。这种资源分配的最佳化可以节省成本、提高服务品质并改善整体 IT 治理。

增强的安全性和合规性

安全性和合规性问题正在推动优先考虑这些方面的 ITSM 解决方案的采用。随着 IT 环境日益复杂和网路威胁数量不断增加，组织正在寻求包含强大安全功能的 ITSM 解决方案。威胁侦测、异常识别和即时监控等人工智慧驱动的安全功能正成为 ITSM 系统不可或缺的组成部分。这些功能可协助组织保护其 IT 基础架构、资料和敏感资讯免受网路攻击和未经授权的存取。

此外，遵守产业法规和资料保护法是组织的首要任务。 AI 驱动的 ITSM 解决方案有助于自动化合规性检查和审计，确保组织遵守监管要求。这些解决方案可以持续监控 IT 流程和配置、产生合规性报告并向组织发出潜在违规行为警报，使他们能够及时采取纠正措施。

主要市场挑战

缺乏标准化和一致性：

全球 ITSM 市场的主要挑战之一是组织之间缺乏标准化和一致性。不同的公司可能有不同的ITSM框架、流程和工具，这使得建立无缝协作和互通性变得困难。缺乏标准化可能导致效率低下、成本增加以及 ITSM 解决方案与其他业务系统整合的困难。为了应对这项挑战，需要全行业努力建立通用标准和最佳实践，以促进互通性并使组织能够有效地调整其 ITSM 流程。

抵抗改变和文化转变：

实施 ITSM 解决方案通常需要组织内部进行重大的文化转变。员工和利害关係人对变革的抵制可能会阻碍 ITSM 实践的成功采用和实施。阻力可能源自于对 ITSM 的好处缺乏了解、担心工作被取代或担心现有工作流程会受到干扰。克服这项挑战需要有效的变革管理策略，包括全面的沟通、培训计画和关键利害关係人的参与。组织需要强调 ITSM 对服务交付、效率和客户满意度的正面影响，以获得支持并培养拥抱 ITSM 原则的文化。

复杂性和整合挑战：

ITSM 实施的复杂性可能会为组织带来挑战，特别是在将 ITSM 解决方案与现有 IT 基础架构和系统整合时。遗留系统、多样化的技术堆迭和不同的资料来源可能会造成整合复杂性，导致延迟、资料不一致和效能不佳。为了应对这项挑战，组织应优先选择提供无缝整合功能并提供强大 API 的 ITSM 解决方案。此外，全面的规划、测试以及与 IT 和业务利益相关者的协作对于确保顺利整合并最大程度地减少对持续营运的干扰至关重要。

管理服务等级协定 (SLA) 和期望：

满足服务等级协定 (SLA) 和客户期望是 ITSM 的一个重要面向。然而，在商定的 SLA 范围内一致地提供服务可能具有挑战性，特别是在处理复杂的 IT 环境和高服务需求时。未能满足 SLA 可能会导致客户不满、处罚以及组织声誉受损。为了克服这项挑战，组织需要根据自身能力建立切合实际的 SLA，实施强大的监控和报告机制，并持续优化服务交付流程。与客户和利害关係人的主动沟通对于管理期望和解决任何潜在的服务中断或延迟也至关重要。

安全与合规问题：

在网路安全威胁日益增加和资料保护法规日益严格的时代，安全性和合规性是 ITSM 市场的重大挑战。组织需要确保其 ITSM 解决方案符合行业标准和监管要求，以保护敏感资料并保持合规性。这包括实施强大的安全措施，例如加密、存取控制和漏洞管理。定期审核和评估对于识别和解决任何安全漏洞或合规性问题是必要的。组织必须优先考虑安全性和合规性，将其作为其 ITSM 策略的组成部分，以降低风险并保持与客户和利害关係人的信任。

主要市场趋势

转向基于云端的 ITSM 解决方案：

全球 ITSM 市场正见证向基于云端的 ITSM 解决方案的重大转变。这一趋势是由云端运算的日益普及以及对灵活、可扩展的 ITSM 平台的需求所推动的。基于云端的 ITSM 解决方案使组织能够远端存取 ITSM 工具和服务，从而无需本地基础设施并降低维护成本。这些解决方案提供可扩展性，使组织能够根据不断变化的需求轻鬆扩展其 ITSM 功能。此外，基于云端的 ITSM 解决方案提供增强的协作和可访问性，使地理位置分散的团队能够无缝协作。

人工智慧与自动化的融合：

人工智慧（AI）和自动化技术的融合是全球ITSM市场的主要趋势。由人工智慧驱动的 ITSM 解决方案利用机器学习演算法来分析大量资料、识别模式并自动执行日常 IT 任务。这使组织能够简化其 ITSM 流程、提高效率并减少人为错误。支援人工智慧的 ITSM 解决方案可以自动化事件管理、问题解决和变更管理，从而缩短回应时间并提高服务品质。此外，正在部署人工智慧驱动的聊天机器人和虚拟助理，以增强自助服务能力并为最终用户提供即时支援。

专注于使用者体验和自助服务：

使用者体验和自助服务能力在全球 ITSM 市场中越来越受到重视。组织正在优先考虑开发直觉且使用者友好的 ITSM 介面，以增强整体使用者体验。正在实施自助服务入口网站和知识库，使最终用户能够独立解决常见的 IT 问题，从而减轻 IT 支援团队的负担。透过启用自助服务，组织可以提高使用者满意度、减少服务台工作量并提高工作效率。

转向敏捷和 DevOps 实践

采用敏捷和 DevOps 实践是全球 ITSM 市场的成长趋势。组织正在采用这些方法来加强协作、加速软体开发和改进服务交付。敏捷和 DevOps 方法促进迭代开发、持续整合和持续交付，使组织能够快速回应不断变化的业务需求。 ITSM 解决方案正在与敏捷和 DevOps 工具集成，以确保开发和营运团队之间的无缝协调，从而更快地部署新服务并提高客户满意度。

增强的分析和报告功能

分析和报告功能在全球 ITSM 市场中变得越来越重要。组织正在利用先进的分析工具来深入了解其 ITSM 流程、识别瓶颈并做出数据驱动的决策。预测分析用于预测和预防 IT 事件，从而实现主动的问题管理。即时仪表板和可自订的报告为组织提供关键 ITSM 指标的可见性，帮助他们监控服务效能、追踪 SLA 并确定需要改进的领域。

细分市场洞察

部署见解

2022年，云端部署领域在全球资讯技术服务管理（ITSM）市场中占据主导地位，预计在预测期内将保持其主导地位。云端运算的日益普及以及与基于云端的 ITSM 解决方案相关的优势是这一主导地位的主要驱动力。与本地部署相比，云端部署具有多种优势，包括可扩展性、灵活性、成本效益和易于实施。

基于云端的 ITSM 解决方案使组织能够远端存取 ITSM 工具和服务，从而无需本地基础设施并降低维护成本。这种可扩展性使组织能够根据不断变化的需求轻鬆扩展其 ITSM 功能，确保它们能够适应不断变化的业务需求。此外，云端部署提供了增强的协作和可访问性，使地理位置分散的团队能够无缝协作并提高整体生产力。

此外，基于云端的 ITSM 解决方案使组织能够灵活地选择最适合其需求的云端平台。它们可以跨多个云端环境轻鬆部署和管理，使组织能够利用不同云端供应商的优势并避免供应商锁定。这种灵活性可实现与现有云端基础架构的无缝集成，并确保 ITSM 解决方案能够适应组织的特定要求。

持续的数位转型和远距工作实践的日益普及进一步加速了对基于云端的 ITSM 解决方案的需求。透过云端部署模型，组织可以为其员工提供 ITSM 服务，无论其员工身在何处，从而确保不间断的服务交付和支援。这在当前远距工作已成为常态的商业环境中变得尤为重要。

最终用户产业洞察

2022 年，IT 和电信业在全球资讯技术服务管理 (ITSM) 市场中占据主导地位，预计在预测期内将保持其主导地位。 IT 和电信业严重依赖 IT 服务和基础设施来支援其营运并向客户提供服务。 ITSM 解决方案在管理和最佳化 IT 流程、确保高效的服务交付以及维持高水准的客户满意度方面发挥关键作用。随着 IT 系统的复杂性不断增加以及对无缝数位体验的需求不断增长，IT 和电信行业不断投资 ITSM 解决方案，以增强其 IT 服务管理能力、简化营运并提高整体业务绩效。该行业对创新、快速技术进步的关注以及对灵活可靠的 IT 服务的需求进一步推动了对 ITSM 解决方案的需求，使 IT 和电信领域成为全球 ITSM 市场中占主导地位的最终用户行业。

应用洞察

2022年，绩效管理领域在全球资讯科技服务管理（ITSM）市场中占据主导地位，预计在预测期内将保持其主导地位。绩效管理在确保 IT 系统和服务的最佳运作和效率方面发挥着至关重要的作用，使其成为组织的重点领域。效能管理涉及监控、分析和最佳化 IT 基础架构、应用程式和服务的效能，以满足既定的效能目标。它涵盖各个方面，例如监控系统资源、识别瓶颈、分析效能资料和实施纠正措施。随着 IT 环境的复杂性不断增加以及业务运营对技术的依赖日益增加，组织越来越重视绩效管理，以确保平稳、不间断的服务交付。

绩效管理领域的主导地位可归因于几个因素。首先，组织越来越认识到主动效能监控和管理对于防止服务中断和最大限度地减少停机时间的重要性。透过持续监控关键绩效指标 (KPI) 并即时识别潜在问题，组织可以采取主动措施来优化绩效并维持高服务水准。

其次，数位转型措施的快速成长以及云端运算和虚拟化技术的日益采用进一步推动了对绩效管理解决方案的需求。这些技术为管理 IT 效能带来了新的复杂性和挑战，例如确保最佳资源分配、管理虚拟化环境以及监控基于云端的应用程式和服务的效能。绩效管理解决方案为组织提供了必要的工具和功能来应对这些挑战并确保动态和分散式 IT 环境中的最佳效能。

最后，对客户体验和满意度的日益关注也促进了绩效管理领域的主导地位。组织认识到绩效不佳会直接影响客户体验和忠诚度。透过有效管理绩效，组织可以提供更快的回应时间、最大限度地减少延迟并确保无缝的使用者体验，从而提高客户满意度和忠诚度。

总体而言，绩效管理领域在全球 ITSM 市场的主导地位预计在预测期内将持续维持。主动绩效监控的重要性日益增加、数位转型计画的成长以及对客户体验的关注是维持绩效管理解决方案需求的关键驱动因素。组织将继续投资这些解决方案，以优化 IT 效能、增强服务交付并推动业务成功。

区域洞察

2022年，北美成为全球资讯科技服务管理（ITSM）市场的主导地区，预计在预测期内将保持其主导地位。这种持续的领先地位归因于几个关键因素。首先，北美拥有成熟的IT环境，各产业的IT采用率很高。这种对 IT 服务的广泛依赖需要强大的 ITSM 解决方案来简化营运、确保服务品质并提高客户满意度。其次，该地区高度重视技术创新和数位转型，进一步推动了对先进ITSM能力的需求。许多北美组织优先考虑结合人工智慧 (AI) 和自动化的 ITSM 解决方案，以优化服务交付和资源管理。此外，北美竞争激烈的 ITSM 供应商格局为组织提供了广泛的选择和客製化选项，进一步推动了采用。此外，该地区严格的监管环境，加上遵守资料保护法的需要，凸显了有效的 ITSM 在确保安全和监管遵守方面的重要性。随着北美企业继续投资 IT 基础设施和数位化计划，预计该地区在 ITSM 市场的主导地位将持续存在，使其成为预测期内塑造全球 ITSM 格局的关键参与者。

目录

第 1 章：产品概述

  • 市场定义
  • 市场范围
    • 涵盖的市场
    • 考虑学习的年份
    • 主要市场区隔

第 2 章：研究方法

  • 研究目的
  • 基线方法
  • 范围的製定
  • 假设和限制
  • 研究来源
    • 二次研究
    • 初步研究
  • 市场研究方法
    • 自下而上的方法
    • 自上而下的方法
  • 计算市场规模和市场份额所遵循的方法
  • 预测方法
    • 数据三角测量与验证

第 3 章：执行摘要

第 4 章：COVID-19 对全球资讯科技服务管理市场的影响

第 5 章：客户之声

第 6 章：全球资讯科技服务管理市场概述

第 7 章：全球资讯科技服务管理市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按部署（云端和本地）
    • 按应用（设定管理、效能管理、网路管理和资料库管理系统）
    • 按最终用户行业（BFSI、製造业、政府和教育、IT 和电信、零售、旅游和酒店、医疗保健、其他）
    • 按地区（北美、欧洲、南美、中东和非洲、亚太地区）
  • 按公司划分 (2022)
  • 市场地图

第 8 章：北美资讯科技服务管理市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按部署
    • 按应用
    • 按最终用户产业
    • 按国家/地区
  • 北美：国家分析
    • 美国
    • 加拿大
    • 墨西哥

第 9 章：欧洲资讯科技服务管理市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按部署
    • 按应用
    • 按最终用户产业
    • 按国家/地区
  • 欧洲：国家分析
    • 德国
    • 法国
    • 英国
    • 义大利
    • 西班牙
    • 比利时

第 10 章：南美洲资讯科技服务管理市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按部署
    • 按应用
    • 按最终用户产业
    • 按国家/地区
  • 南美洲：国家分析
    • 巴西
    • 哥伦比亚
    • 阿根廷
    • 智利
    • 秘鲁

第 11 章：中东与非洲资讯科技服务管理市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按部署
    • 按应用
    • 按最终用户产业
    • 按国家/地区
  • 中东和非洲：国家分析
    • 沙乌地阿拉伯
    • 阿联酋
    • 南非
    • 土耳其
    • 以色列

第 12 章：亚太地区资讯科技服务管理市场展望

  • 市场规模及预测
    • 按部署
    • 按应用
    • 按最终用户产业
    • 按国家/地区
  • 亚太地区：国家分析
    • 中国资讯科技服务管理
    • 印度资讯科技服务管理
    • 日本资讯科技服务管理
    • 韩国资讯科技服务管理
    • 澳洲资讯科技服务管理
    • 印尼资讯科技服务管理
    • 越南资讯科技服务管理

第 13 章：市场动态

  • 司机
  • 挑战

第 14 章：市场趋势与发展

第 15 章：公司简介

  • IBM公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel/Key Contact Person
    • Key Product/Services Offered
  • ASG科技集团公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel/Key Contact Person
    • Key Product/Services Offered
  • Atlassian 公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel/Key Contact Person
    • Key Product/Services Offered
  • 微焦点国际股份有限公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel/Key Contact Person
    • Key Product/Services Offered
  • 博通公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel/Key Contact Person
    • Key Product/Services Offered
  • 轴系统
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel/Key Contact Person
    • Key Product/Services Offered
  • BMC Software Inc. (kohlberg Kravis Roberts & Co. Lp)
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel/Key Contact Person
    • Key Product/Services Offered
  • 新鲜工厂公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel/Key Contact Person
    • Key Product/Services Offered
  • 伊万蒂公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel/Key Contact Person
    • Key Product/Services Offered
  • 现在服务公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel/Key Contact Person
    • Key Product/Services Offered

第 16 章：策略建议

第 17 章：关于我们与免责声明

简介目录
Product Code: 16962

Global Information Technology Service Management Market has valued at USD 5.7 Billion in 2022 and is anticipated to project robust growth in the forecast period with a CAGR of 9.1% through 2028. The Global Information Technology Service Management (ITSM) market is experiencing remarkable growth and evolution as organizations worldwide recognize the pivotal role of IT service management in their operations. ITSM has emerged as a critical framework for efficiently delivering and managing IT services, aligning them with business goals, and ensuring operational excellence. With the rapid adoption of digital technologies and the growing complexity of IT infrastructures, the demand for robust ITSM solutions is on the rise.

Several key drivers are propelling this growth. Firstly, the shift towards remote work and digitalization has accentuated the need for agile and resilient IT services. ITSM provides the necessary structure and tools to streamline service delivery and enhance end-user experiences. Additionally, regulatory compliance requirements, such as GDPR and CCPA, are driving organizations to implement robust ITSM practices to ensure data security and privacy.

Technology trends are also shaping the ITSM landscape. The integration of AI and automation into ITSM processes is improving efficiency by automating routine tasks and enhancing predictive analytics for proactive issue resolution. Cloud-based ITSM solutions are gaining popularity due to their scalability and flexibility.

Market Overview
Forecast Period2024-2028
Market Size 2022USD 5.7 Billion
Market Size 2028USD 9.7 billion
CAGR 2023-20289.1%
Fastest Growing SegmentCloud
Largest MarketNorth America

Despite these opportunities, the ITSM market faces challenges such as integration complexities and resistance to change. However, as organizations continue to prioritize digital transformation and seamless IT service delivery, the Global ITSM market is poised for sustained growth and innovation in the coming years.

Key Market Drivers

Advanced Service Delivery

The Global Information Technology Service Management (ITSM) market is experiencing rapid growth driven by the adoption of advanced service delivery practices. ITSM solutions are empowering organizations to streamline and enhance their IT service management processes, resulting in improved efficiency and customer satisfaction. One of the key drivers of this growth is the shift towards proactive service delivery. ITSM systems equipped with AI and automation capabilities are enabling organizations to anticipate and address IT issues before they impact end-users. By leveraging predictive analytics and machine learning, these systems can identify potential service disruptions and take preventive actions, thus minimizing downtime and disruptions.

Additionally, ITSM solutions are increasingly focusing on self-service options, allowing end-users to resolve common IT issues independently. This shift towards self-service not only improves user satisfaction but also reduces the workload on IT support teams, enabling them to focus on more complex and critical tasks. Furthermore, automation is revolutionizing incident management, problem resolution, and change management processes within ITSM, leading to faster issue resolution and reduced operational costs. These advancements in service delivery are driving the widespread adoption of ITSM solutions across various industries.

Enhanced User Experience

The rising importance of user experience is a significant driver of the ITSM market's growth. Modern ITSM solutions are designed with a user-centric approach, emphasizing ease of use and accessibility. User-friendly interfaces and intuitive self-service portals are becoming standard features, making it simpler for end-users to request services and support. This improved user experience not only boosts user satisfaction but also reduces the time and effort required to resolve IT issues.

Moreover, AI-driven chatbots and virtual assistants are increasingly integrated into ITSM solutions, providing real-time support and assistance to end-users. These AI-powered tools can quickly address common queries, guide users through troubleshooting steps, and even automatically log and resolve simple incidents. As a result, end-users receive faster and more efficient support, enhancing their overall experience with IT services.

Optimized Resource Allocation

Efficient resource allocation is a critical driver of the ITSM market's growth. ITSM solutions equipped with AI and analytics capabilities enable organizations to optimize their IT resource allocation. By analyzing historical data, usage patterns, and service demands, these systems can make informed decisions regarding resource allocation, ensuring that IT resources are utilized effectively.

Furthermore, AI algorithms can assist in capacity planning and resource provisioning. By predicting future resource requirements based on historical data and trends, organizations can proactively allocate resources where they are needed, reducing the risk of service disruptions due to resource constraints. This optimization of resource allocation leads to cost savings, improved service quality, and better overall IT governance.

Enhanced Security and Compliance

Security and compliance concerns are driving the adoption of ITSM solutions that prioritize these aspects. With the increasing complexity of IT environments and the growing number of cyber threats, organizations are seeking ITSM solutions that incorporate robust security features. AI-driven security capabilities, such as threat detection, anomaly identification, and real-time monitoring, are becoming integral components of ITSM systems. These features help organizations protect their IT infrastructure, data, and sensitive information from cyberattacks and unauthorized access.

Additionally, compliance with industry regulations and data protection laws is a top priority for organizations. AI-powered ITSM solutions assist in automating compliance checks and audits, ensuring that organizations adhere to regulatory requirements. These solutions can continuously monitor IT processes and configurations, generate compliance reports, and alert organizations to potential violations, enabling them to take prompt corrective actions.

Key Market Challenges

Lack of Standardization and Alignment:

One of the major challenges in the Global ITSM Market is the lack of standardization and alignment across organizations. Different companies may have varying ITSM frameworks, processes, and tools, making it difficult to establish seamless collaboration and interoperability. This lack of standardization can lead to inefficiencies, increased costs, and difficulties in integrating ITSM solutions with other business systems. To address this challenge, industry-wide efforts are required to establish common standards and best practices that promote interoperability and enable organizations to align their ITSM processes effectively.

Resistance to Change and Cultural Shift:

Implementing ITSM solutions often requires a significant cultural shift within organizations. Resistance to change from employees and stakeholders can hinder the successful adoption and implementation of ITSM practices. Resistance may stem from a lack of understanding about the benefits of ITSM, fear of job displacement, or concerns about disruptions to existing workflows. Overcoming this challenge requires effective change management strategies, including comprehensive communication, training programs, and involvement of key stakeholders. Organizations need to emphasize the positive impact of ITSM on service delivery, efficiency, and customer satisfaction to gain buy-in and foster a culture that embraces ITSM principles.

Complexity and Integration Challenges:

The complexity of ITSM implementations can pose challenges for organizations, particularly when integrating ITSM solutions with existing IT infrastructure and systems. Legacy systems, diverse technology stacks, and disparate data sources can create integration complexities, leading to delays, data inconsistencies, and suboptimal performance. To address this challenge, organizations should prioritize selecting ITSM solutions that offer seamless integration capabilities and provide robust APIs. Additionally, comprehensive planning, testing, and collaboration with IT and business stakeholders are crucial to ensure smooth integration and minimize disruptions to ongoing operations.

Managing Service Level Agreements (SLAs) and Expectations:

Meeting service level agreements (SLAs) and customer expectations is a critical aspect of ITSM. However, it can be challenging to consistently deliver services within agreed-upon SLAs, especially when dealing with complex IT environments and high service demand. Failure to meet SLAs can result in customer dissatisfaction, penalties, and damage to the organization's reputation. To overcome this challenge, organizations need to establish realistic SLAs based on their capabilities, implement robust monitoring and reporting mechanisms, and continuously optimize service delivery processes. Proactive communication with customers and stakeholders is also essential to manage expectations and address any potential service disruptions or delays.

Security and Compliance Concerns:

In the era of increasing cybersecurity threats and stringent data protection regulations, security and compliance are significant challenges in the ITSM market. Organizations need to ensure that their ITSM solutions adhere to industry standards and regulatory requirements to protect sensitive data and maintain compliance. This includes implementing robust security measures, such as encryption, access controls, and vulnerability management. Regular audits and assessments are necessary to identify and address any security gaps or compliance issues. Organizations must prioritize security and compliance as integral components of their ITSM strategies to mitigate risks and maintain trust with customers and stakeholders.

Key Market Trends

Shift towards Cloud-based ITSM Solutions:

The Global ITSM Market is witnessing a significant shift towards cloud-based ITSM solutions. This trend is driven by the increasing adoption of cloud computing and the need for flexible and scalable ITSM platforms. Cloud-based ITSM solutions offer organizations the ability to access ITSM tools and services remotely, eliminating the need for on-premises infrastructure and reducing maintenance costs. These solutions provide scalability, allowing organizations to easily scale their ITSM capabilities based on their evolving needs. Additionally, cloud-based ITSM solutions offer enhanced collaboration and accessibility, enabling geographically dispersed teams to work together seamlessly.

Integration of Artificial Intelligence and Automation:

The integration of artificial intelligence (AI) and automation technologies is a key trend in the Global ITSM Market. AI-powered ITSM solutions leverage machine learning algorithms to analyze vast amounts of data, identify patterns, and automate routine IT tasks. This enables organizations to streamline their ITSM processes, improve efficiency, and reduce manual errors. AI-enabled ITSM solutions can automate incident management, problem resolution, and change management, leading to faster response times and improved service quality. Furthermore, AI-driven chatbots and virtual assistants are being deployed to enhance self-service capabilities and provide instant support to end-users.

Focus on User Experience and Self-Service:

User experience and self-service capabilities are gaining prominence in the Global ITSM Market. Organizations are prioritizing the development of intuitive and user-friendly ITSM interfaces to enhance the overall user experience. Self-service portals and knowledge bases are being implemented to empower end-users to resolve common IT issues independently, reducing the burden on IT support teams. By enabling self-service, organizations can improve user satisfaction, reduce service desk workload, and enhance productivity.

Shift towards Agile and DevOps Practices

The adoption of Agile and DevOps practices is a growing trend in the Global ITSM Market. Organizations are embracing these methodologies to enhance collaboration, accelerate software development, and improve service delivery. Agile and DevOps methodologies promote iterative development, continuous integration, and continuous delivery, enabling organizations to respond quickly to changing business requirements. ITSM solutions are being integrated with Agile and DevOps tools to ensure seamless coordination between development and operations teams, resulting in faster deployment of new services and improved customer satisfaction.

Enhanced Analytics and Reporting Capabilities

Analytics and reporting capabilities are becoming increasingly important in the Global ITSM Market. Organizations are leveraging advanced analytics tools to gain insights into their ITSM processes, identify bottlenecks, and make data-driven decisions. Predictive analytics is being used to anticipate and prevent IT incidents, enabling proactive problem management. Real-time dashboards and customizable reports provide organizations with visibility into key ITSM metrics, helping them monitor service performance, track SLAs, and identify areas for improvement.

Segmental Insights

Deployment Insights

In 2022, the cloud deployment segment dominated the Global Information Technology Service Management (ITSM) Market and is expected to maintain its dominance during the forecast period. The increasing adoption of cloud computing and the benefits associated with cloud-based ITSM solutions have been the primary drivers of this dominance. Cloud deployment offers several advantages over on-premise deployment, including scalability, flexibility, cost-effectiveness, and ease of implementation.

Cloud-based ITSM solutions provide organizations with the ability to access ITSM tools and services remotely, eliminating the need for on-premise infrastructure and reducing maintenance costs. This scalability allows organizations to easily scale their ITSM capabilities based on their evolving needs, ensuring that they can adapt to changing business requirements. Additionally, cloud deployment offers enhanced collaboration and accessibility, enabling geographically dispersed teams to work together seamlessly and improving overall productivity.

Furthermore, cloud-based ITSM solutions provide organizations with the flexibility to choose the cloud platform that best suits their needs. They can be easily deployed and managed across multiple cloud environments, allowing organizations to leverage the benefits of different cloud providers and avoid vendor lock-in. This flexibility enables seamless integration with existing cloud infrastructure and ensures that the ITSM solution can adapt to the specific requirements of the organization.

The ongoing digital transformation and the increasing adoption of remote work practices have further accelerated the demand for cloud-based ITSM solutions. With the cloud deployment model, organizations can provide ITSM services to their employees regardless of their location, ensuring uninterrupted service delivery and support. This has become particularly crucial in the current business landscape, where remote work has become the norm.

End-user Industry Insights

In 2022, the IT and Telecommunication industry segment dominated the Global Information Technology Service Management (ITSM) Market and is expected to maintain its dominance during the forecast period. The IT and Telecommunication industry heavily relies on IT services and infrastructure to support their operations and deliver services to their customers. ITSM solutions play a critical role in managing and optimizing IT processes, ensuring efficient service delivery, and maintaining high levels of customer satisfaction. With the increasing complexity of IT systems and the growing demand for seamless digital experiences, the IT and Telecommunication industry continues to invest in ITSM solutions to enhance their IT service management capabilities, streamline operations, and improve overall business performance. The industry's focus on innovation, rapid technological advancements, and the need for agile and reliable IT services further drives the demand for ITSM solutions, making the IT and Telecommunication segment the dominant end-user industry in the Global ITSM Market.

Application Insights

In 2022, the performance management segment dominated the Global Information Technology Service Management (ITSM) Market and is expected to maintain its dominance during the forecast period. Performance management plays a crucial role in ensuring the optimal functioning and efficiency of IT systems and services, making it a key focus area for organizations. Performance management involves monitoring, analyzing, and optimizing the performance of IT infrastructure, applications, and services to meet defined performance objectives. It encompasses various aspects such as monitoring system resources, identifying bottlenecks, analyzing performance data, and implementing corrective measures. With the increasing complexity of IT environments and the growing reliance on technology for business operations, organizations are placing significant emphasis on performance management to ensure smooth and uninterrupted service delivery.

The dominance of the performance management segment can be attributed to several factors. Firstly, organizations are increasingly recognizing the importance of proactive performance monitoring and management to prevent service disruptions and minimize downtime. By continuously monitoring key performance indicators (KPIs) and identifying potential issues in real-time, organizations can take proactive measures to optimize performance and maintain high service levels.

Secondly, the rapid growth of digital transformation initiatives and the increasing adoption of cloud computing and virtualization technologies have further fueled the demand for performance management solutions. These technologies introduce new complexities and challenges in managing IT performance, such as ensuring optimal resource allocation, managing virtualized environments, and monitoring the performance of cloud-based applications and services. Performance management solutions provide organizations with the necessary tools and capabilities to address these challenges and ensure optimal performance in dynamic and distributed IT environments.

Lastly, the increasing focus on customer experience and satisfaction has also contributed to the dominance of the performance management segment. Organizations recognize that poor performance can directly impact customer experience and loyalty. By effectively managing performance, organizations can deliver faster response times, minimize latency, and ensure a seamless user experience, thereby enhancing customer satisfaction and loyalty.

Overall, the dominance of the performance management segment in the Global ITSM Market is expected to continue during the forecast period. The increasing importance of proactive performance monitoring, the growth of digital transformation initiatives, and the focus on customer experience are key drivers that will sustain the demand for performance management solutions. Organizations will continue to invest in these solutions to optimize IT performance, enhance service delivery, and drive business success.

Regional Insights

In 2022, North America emerged as the dominant region in the Global Information Technology Service Management (ITSM) Market, and it is expected to maintain its dominance during the forecast period. This continued leadership is attributed to several key factors. Firstly, North America boasts a mature IT landscape, with a high level of IT adoption across various industries. This widespread reliance on IT services necessitates robust ITSM solutions to streamline operations, ensure service quality, and enhance customer satisfaction. Secondly, the region has a strong focus on technological innovation and digital transformation, further driving the demand for advanced ITSM capabilities. Many North American organizations prioritize ITSM solutions that incorporate artificial intelligence (AI) and automation to optimize service delivery and resource management. Moreover, the presence of a highly competitive ITSM vendor landscape in North America offers organizations a wide array of choices and customization options, further fueling adoption. Additionally, the region's stringent regulatory environment, coupled with the need for compliance with data protection laws, underscores the importance of effective ITSM in ensuring security and regulatory adherence. As North American businesses continue to invest in IT infrastructure and digital initiatives, the dominance of the region in the ITSM market is expected to persist, making it a pivotal player in shaping the global ITSM landscape during the forecast period.

Key Market Players

  • IBM Corporation
  • ASG Technologies Group Inc.
  • Atlassian Corporation PLC
  • Micro Focus International PLC
  • Broadcom Inc.
  • Axios Systems
  • BMC Software Inc. (kohlberg Kravis Roberts & Co. L.p. )
  • Freshworks Inc.
  • Ivanti Inc.
  • ServiceNow Inc.

Report Scope:

In this report, the Global Information Technology Service Management Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Information Technology Service Management Market, By Deployment:

  • Cloud
  • On-premise

Information Technology Service Management Market, By End- use Industry:

  • BFSI
  • Manufacturing
  • Government and Education
  • IT and Telecommunication
  • Retail
  • Travel and Hospitality
  • Healthcare
  • Others

Information Technology Service Management Market, By Application:

  • Configuration Management
  • Performance Management
  • Network Management
  • Database Management System

Information Technology Service Management Market, By Region:

  • North America
  • United States
  • Canada
  • Mexico
  • Europe
  • France
  • United Kingdom
  • Italy
  • Germany
  • Spain
  • Belgium
  • Asia-Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
  • Indonesia
  • Vietnam
  • South America
  • Brazil
  • Argentina
  • Colombia
  • Chile
  • Peru
  • Middle East & Africa
  • South Africa
  • Saudi Arabia
  • UAE
  • Turkey
  • Israel

Competitive Landscape

  • Company Profiles: Detailed analysis of the major companies present in the Global Information Technology Service Management Market.

Available Customizations:

  • Global Information Technology Service Management market report with the given market data, Tech Sci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Product Overview

  • 1.1. Market Definition
  • 1.2. Scope of the Market
    • 1.2.1. Markets Covered
    • 1.2.2. Years Considered for Study
    • 1.2.3. Key Market Segmentations

2. Research Methodology

  • 2.1. Objective of the Study
  • 2.2. Baseline Methodology
  • 2.3. Formulation of the Scope
  • 2.4. Assumptions and Limitations
  • 2.5. Sources of Research
    • 2.5.1. Secondary Research
    • 2.5.2. Primary Research
  • 2.6. Approach for the Market Study
    • 2.6.1. The Bottom-Up Approach
    • 2.6.2. The Top-Down Approach
  • 2.7. Methodology Followed for Calculation of Market Size & Market Shares
  • 2.8. Forecasting Methodology
    • 2.8.1. Data Triangulation & Validation

3. Executive Summary

4. Impact of COVID-19 on Global Information Technology Service Management Market

5. Voice of Customer

6. Global Information Technology Service Management Market Overview

7. Global Information Technology Service Management Market Outlook

  • 7.1. Market Size & Forecast
    • 7.1.1. By Value
  • 7.2. Market Share & Forecast
    • 7.2.1. By Deployment (Cloud and On-premise)
    • 7.2.2. By Application (Configuration Management, Performance Management, Network Management, and Database Management System)
    • 7.2.3. By End-user Industry (BFSI, Manufacturing, Government and Education, IT and Telecommunication, Retail, Travel and Hospitality, Healthcare, Others)
    • 7.2.4. By Region (North America, Europe, South America, Middle East & Africa, Asia Pacific)
  • 7.3. By Company (2022)
  • 7.4. Market Map

8. North America Information Technology Service Management Market Outlook

  • 8.1. Market Size & Forecast
    • 8.1.1. By Value
  • 8.2. Market Share & Forecast
    • 8.2.1. By Deployment
    • 8.2.2. By Application
    • 8.2.3. By End-user Industry
    • 8.2.4. By Country
  • 8.3. North America: Country Analysis
    • 8.3.1. United States Information Technology Service Management Market Outlook
      • 8.3.1.1. Market Size & Forecast
        • 8.3.1.1.1. By Value
      • 8.3.1.2. Market Share & Forecast
        • 8.3.1.2.1. By Deployment
        • 8.3.1.2.2. By Application
        • 8.3.1.2.3. By End-user Industry
    • 8.3.2. Canada Information Technology Service Management Market Outlook
      • 8.3.2.1. Market Size & Forecast
        • 8.3.2.1.1. By Value
      • 8.3.2.2. Market Share & Forecast
        • 8.3.2.2.1. By Deployment
        • 8.3.2.2.2. By Application
        • 8.3.2.2.3. By End-user Industry
    • 8.3.3. Mexico Information Technology Service Management Market Outlook
      • 8.3.3.1. Market Size & Forecast
        • 8.3.3.1.1. By Value
      • 8.3.3.2. Market Share & Forecast
        • 8.3.3.2.1. By Deployment
        • 8.3.3.2.2. By Application
        • 8.3.3.2.3. By End-user Industry

9. Europe Information Technology Service Management Market Outlook

  • 9.1. Market Size & Forecast
    • 9.1.1. By Value
  • 9.2. Market Share & Forecast
    • 9.2.1. By Deployment
    • 9.2.2. By Application
    • 9.2.3. By End-user Industry
    • 9.2.4. By Country
  • 9.3. Europe: Country Analysis
    • 9.3.1. Germany Information Technology Service Management Market Outlook
      • 9.3.1.1. Market Size & Forecast
        • 9.3.1.1.1. By Value
      • 9.3.1.2. Market Share & Forecast
        • 9.3.1.2.1. By Deployment
        • 9.3.1.2.2. By Application
        • 9.3.1.2.3. By End-user Industry
    • 9.3.2. France Information Technology Service Management Market Outlook
      • 9.3.2.1. Market Size & Forecast
        • 9.3.2.1.1. By Value
      • 9.3.2.2. Market Share & Forecast
        • 9.3.2.2.1. By Deployment
        • 9.3.2.2.2. By Application
        • 9.3.2.2.3. By End-user Industry
    • 9.3.3. United Kingdom Information Technology Service Management Market Outlook
      • 9.3.3.1. Market Size & Forecast
        • 9.3.3.1.1. By Value
      • 9.3.3.2. Market Share & Forecast
        • 9.3.3.2.1. By Deployment
        • 9.3.3.2.2. By Application
        • 9.3.3.2.3. By End-user Industry
    • 9.3.4. Italy Information Technology Service Management Market Outlook
      • 9.3.4.1. Market Size & Forecast
        • 9.3.4.1.1. By Value
      • 9.3.4.2. Market Share & Forecast
        • 9.3.4.2.1. By Deployment
        • 9.3.4.2.2. By Application
        • 9.3.4.2.3. By End-user Industry
    • 9.3.5. Spain Information Technology Service Management Market Outlook
      • 9.3.5.1. Market Size & Forecast
        • 9.3.5.1.1. By Value
      • 9.3.5.2. Market Share & Forecast
        • 9.3.5.2.1. By Deployment
        • 9.3.5.2.2. By Application
        • 9.3.5.2.3. By End-user Industry
    • 9.3.6. Belgium Information Technology Service Management Market Outlook
      • 9.3.6.1. Market Size & Forecast
        • 9.3.6.1.1. By Value
      • 9.3.6.2. Market Share & Forecast
        • 9.3.6.2.1. By Deployment
        • 9.3.6.2.2. By Application
        • 9.3.6.2.3. By End-user Industry

10. South America Information Technology Service Management Market Outlook

  • 10.1. Market Size & Forecast
    • 10.1.1. By Value
  • 10.2. Market Share & Forecast
    • 10.2.1. By Deployment
    • 10.2.2. By Application
    • 10.2.3. By End-user Industry
    • 10.2.4. By Country
  • 10.3. South America: Country Analysis
    • 10.3.1. Brazil Information Technology Service Management Market Outlook
      • 10.3.1.1. Market Size & Forecast
        • 10.3.1.1.1. By Value
      • 10.3.1.2. Market Share & Forecast
        • 10.3.1.2.1. By Deployment
        • 10.3.1.2.2. By Application
        • 10.3.1.2.3. By End-user Industry
    • 10.3.2. Colombia Information Technology Service Management Market Outlook
      • 10.3.2.1. Market Size & Forecast
        • 10.3.2.1.1. By Value
      • 10.3.2.2. Market Share & Forecast
        • 10.3.2.2.1. By Deployment
        • 10.3.2.2.2. By Application
        • 10.3.2.2.3. By End-user Industry
    • 10.3.3. Argentina Information Technology Service Management Market Outlook
      • 10.3.3.1. Market Size & Forecast
        • 10.3.3.1.1. By Value
      • 10.3.3.2. Market Share & Forecast
        • 10.3.3.2.1. By Deployment
        • 10.3.3.2.2. By Application
        • 10.3.3.2.3. By End-user Industry
    • 10.3.4. Chile Information Technology Service Management Market Outlook
      • 10.3.4.1. Market Size & Forecast
        • 10.3.4.1.1. By Value
      • 10.3.4.2. Market Share & Forecast
        • 10.3.4.2.1. By Deployment
        • 10.3.4.2.2. By Application
        • 10.3.4.2.3. By End-user Industry
    • 10.3.5. Peru Information Technology Service Management Market Outlook
      • 10.3.5.1. Market Size & Forecast
        • 10.3.5.1.1. By Value
      • 10.3.5.2. Market Share & Forecast
        • 10.3.5.2.1. By Deployment
        • 10.3.5.2.2. By Application
        • 10.3.5.2.3. By End-user Industry

11. Middle East & Africa Information Technology Service Management Market Outlook

  • 11.1. Market Size & Forecast
    • 11.1.1. By Value
  • 11.2. Market Share & Forecast
    • 11.2.1. By Deployment
    • 11.2.2. By Application
    • 11.2.3. By End-user Industry
    • 11.2.4. By Country
  • 11.3. Middle East & Africa: Country Analysis
    • 11.3.1. Saudi Arabia Information Technology Service Management Market Outlook
      • 11.3.1.1. Market Size & Forecast
        • 11.3.1.1.1. By Value
      • 11.3.1.2. Market Share & Forecast
        • 11.3.1.2.1. By Deployment
        • 11.3.1.2.2. By Application
        • 11.3.1.2.3. By End-user Industry
    • 11.3.2. UAE Information Technology Service Management Market Outlook
      • 11.3.2.1. Market Size & Forecast
        • 11.3.2.1.1. By Value
      • 11.3.2.2. Market Share & Forecast
        • 11.3.2.2.1. By Deployment
        • 11.3.2.2.2. By Application
        • 11.3.2.2.3. By End-user Industry
    • 11.3.3. South Africa Information Technology Service Management Market Outlook
      • 11.3.3.1. Market Size & Forecast
        • 11.3.3.1.1. By Value
      • 11.3.3.2. Market Share & Forecast
        • 11.3.3.2.1. By Deployment
        • 11.3.3.2.2. By Application
        • 11.3.3.2.3. By End-user Industry
    • 11.3.4. Turkey Information Technology Service Management Market Outlook
      • 11.3.4.1. Market Size & Forecast
        • 11.3.4.1.1. By Value
      • 11.3.4.2. Market Share & Forecast
        • 11.3.4.2.1. By Deployment
        • 11.3.4.2.2. By Application
        • 11.3.4.2.3. By End-user Industry
    • 11.3.5. Israel Information Technology Service Management Market Outlook
      • 11.3.5.1. Market Size & Forecast
        • 11.3.5.1.1. By Value
      • 11.3.5.2. Market Share & Forecast
        • 11.3.5.2.1. By Deployment
        • 11.3.5.2.2. By Application
        • 11.3.5.2.3. By End-user Industry

12. Asia Pacific Information Technology Service Management Market Outlook

  • 12.1. Market Size & Forecast
    • 12.1.1. By Deployment
    • 12.1.2. By Application
    • 12.1.3. By End-user Industry
    • 12.1.4. By Country
  • 12.2. Asia-Pacific: Country Analysis
    • 12.2.1. China Information Technology Service Management Market Outlook
      • 12.2.1.1. Market Size & Forecast
        • 12.2.1.1.1. By Value
      • 12.2.1.2. Market Share & Forecast
        • 12.2.1.2.1. By Deployment
        • 12.2.1.2.2. By Application
        • 12.2.1.2.3. By End-user Industry
    • 12.2.2. India Information Technology Service Management Market Outlook
      • 12.2.2.1. Market Size & Forecast
        • 12.2.2.1.1. By Value
      • 12.2.2.2. Market Share & Forecast
        • 12.2.2.2.1. By Deployment
        • 12.2.2.2.2. By Application
        • 12.2.2.2.3. By End-user Industry
    • 12.2.3. Japan Information Technology Service Management Market Outlook
      • 12.2.3.1. Market Size & Forecast
        • 12.2.3.1.1. By Value
      • 12.2.3.2. Market Share & Forecast
        • 12.2.3.2.1. By Deployment
        • 12.2.3.2.2. By Application
        • 12.2.3.2.3. By End-user Industry
    • 12.2.4. South Korea Information Technology Service Management Market Outlook
      • 12.2.4.1. Market Size & Forecast
        • 12.2.4.1.1. By Value
      • 12.2.4.2. Market Share & Forecast
        • 12.2.4.2.1. By Deployment
        • 12.2.4.2.2. By Application
        • 12.2.4.2.3. By End-user Industry
    • 12.2.5. Australia Information Technology Service Management Market Outlook
      • 12.2.5.1. Market Size & Forecast
        • 12.2.5.1.1. By Value
      • 12.2.5.2. Market Share & Forecast
        • 12.2.5.2.1. By Deployment
        • 12.2.5.2.2. By Application
        • 12.2.5.2.3. By End-user Industry
    • 12.2.6. Indonesia Information Technology Service Management Market Outlook
      • 12.2.6.1. Market Size & Forecast
        • 12.2.6.1.1. By Value
      • 12.2.6.2. Market Share & Forecast
        • 12.2.6.2.1. By Deployment
        • 12.2.6.2.2. By Application
        • 12.2.6.2.3. By End-user Industry
    • 12.2.7. Vietnam Information Technology Service Management Market Outlook
      • 12.2.7.1. Market Size & Forecast
        • 12.2.7.1.1. By Value
      • 12.2.7.2. Market Share & Forecast
        • 12.2.7.2.1. By Deployment
        • 12.2.7.2.2. By Application
        • 12.2.7.2.3. By End-user Industry

13. Market Dynamics

  • 13.1. Drivers
  • 13.2. Challenges

14. Market Trends and Developments

15. Company Profiles

  • 15.1. IBM Corporation
    • 15.1.1. Business Overview
    • 15.1.2. Key Revenue and Financials
    • 15.1.3. Recent Developments
    • 15.1.4. Key Personnel/Key Contact Person
    • 15.1.5. Key Product/Services Offered
  • 15.2. ASG Technologies Group Inc.
    • 15.2.1. Business Overview
    • 15.2.2. Key Revenue and Financials
    • 15.2.3. Recent Developments
    • 15.2.4. Key Personnel/Key Contact Person
    • 15.2.5. Key Product/Services Offered
  • 15.3. Atlassian Corporation PLC
    • 15.3.1. Business Overview
    • 15.3.2. Key Revenue and Financials
    • 15.3.3. Recent Developments
    • 15.3.4. Key Personnel/Key Contact Person
    • 15.3.5. Key Product/Services Offered
  • 15.4. Micro Focus International PLC
    • 15.4.1. Business Overview
    • 15.4.2. Key Revenue and Financials
    • 15.4.3. Recent Developments
    • 15.4.4. Key Personnel/Key Contact Person
    • 15.4.5. Key Product/Services Offered
  • 15.5. Broadcom Inc.
    • 15.5.1. Business Overview
    • 15.5.2. Key Revenue and Financials
    • 15.5.3. Recent Developments
    • 15.5.4. Key Personnel/Key Contact Person
    • 15.5.5. Key Product/Services Offered
  • 15.6. Axios Systems
    • 15.6.1. Business Overview
    • 15.6.2. Key Revenue and Financials
    • 15.6.3. Recent Developments
    • 15.6.4. Key Personnel/Key Contact Person
    • 15.6.5. Key Product/Services Offered
  • 15.7. BMC Software Inc. (kohlberg Kravis Roberts & Co. L.p. )
    • 15.7.1. Business Overview
    • 15.7.2. Key Revenue and Financials
    • 15.7.3. Recent Developments
    • 15.7.4. Key Personnel/Key Contact Person
    • 15.7.5. Key Product/Services Offered
  • 15.8. Freshworks Inc.
    • 15.8.1. Business Overview
    • 15.8.2. Key Revenue and Financials
    • 15.8.3. Recent Developments
    • 15.8.4. Key Personnel/Key Contact Person
    • 15.8.5. Key Product/Services Offered
  • 15.9. Ivanti Inc.
    • 15.9.1. Business Overview
    • 15.9.2. Key Revenue and Financials
    • 15.9.3. Recent Developments
    • 15.9.4. Key Personnel/Key Contact Person
    • 15.9.5. Key Product/Services Offered
  • 15.10. ServiceNow Inc.
    • 15.10.1. Business Overview
    • 15.10.2. Key Revenue and Financials
    • 15.10.3. Recent Developments
    • 15.10.4. Key Personnel/Key Contact Person
    • 15.10.5. Key Product/Services Offered

16. Strategic Recommendations

17. About Us & Disclaimer