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市场调查报告书
商品编码
1607932

IT服务管理工具的全球市场:产业分析，规模，占有率，成长，趋势，预测(2024年～2033年)

IT Service Management Tools Market: Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2024-2033
出版日期: | 出版商: Persistence Market Research | 英文 284 Pages | 商品交期: 2-5个工作天内

价格
简介目录

预计 2024 年全球 IT 服务管理 (ITSM) 工具市场规模将达到 102 亿美元，2024-2033 年预测期间复合年增长率为 10%，到 2033 年将达到 24.7 亿美元。

IT 服务管理工具是组织用来设计、交付、管理和改进向客户提供 IT 服务的方式的软体解决方案。这些工具可实现 IT 营运的高效管理，从事件管理、变更管理、问题管理到服务台功能。 ITSM 工具有助于在交付 IT 服务时简化流程、改善使用者体验、确保合规性并提高生产力。这些工具市场服务于 IT/电信、医疗保健和 BFSI 等各个行业。

全球 ITSM 工具市场由多个关键因素推动，包括对 IT 营运自动化的需求不断增长、云端运算技术的采用以及对增强服务交付的需求不断增长。由于向混合 IT 基础架构和数位转型的转变，IT 环境的复杂性不断增加，这是 ITSM 解决方案需求的关键推动因素。此外，将人工智慧 (AI) 和机器学习 (ML) 功能整合到 ITSM 工具中，透过自动化日常任务、改善决策流程和简化服务交付，正在彻底改变市场。随着组织寻求 IT 服务管理的标准化框架，ITIL（资讯技术基础设施库）最佳实践的日益普及也支持了市场的成长。

由于自动化、人工智慧和云端技术的进步，ITSM 工具市场提供了巨大的成长机会。随着我们转向云端原生解决方案，基于云端的 ITSM 工具预计将受到很高的需求，因为它们提供可扩展性、灵活性和成本效益。此外，各行业持续的数位转型趋势为市场进入者提供了根据企业不断变化的需求提供量身定制的 ITSM 解决方案的机会。远距工作的扩展和 IT 安全重要性的增加也为 ITSM 供应商开发解决方案来应对这些新挑战创造了机会。

本报告提供全球IT服务管理工具市场相关调查，提供各类型，各部署，各业界，各地区趋势，及加入此市场的主要企业简介等资讯。

目录

第1章 摘要整理

第2章 市场简介

第3章 市场观点

第4章 全球市场分析(2019年～2023年)与预测(2024年～2033年)

第5章 北美的IT服务管理工具市场分析与预测

第6章 南美的IT服务管理工具市场分析与预测

第7章 欧洲的IT服务管理工具市场分析与预测

第8章 亚太地区的IT服务管理工具市场分析与预测

第9章 中东·非洲的IT服务管理工具市场分析与预测

第10章 预测要素:相关性及影响

第11章 预测的前提条件

第12章 竞争情形

  • 市场结构
  • 市场占有率分析
  • 市场各分类竞争激烈化的製图
  • 竞争仪表板
  • 企业简介(详细内容- 概要，财务，策略，最近的趋势)
    • ServiceNow, Inc.
    • Atlassian
    • IBM
    • CA Technologies
    • BMC Software, Inc.
    • Ivanti Software
    • ASG Software
    • Axios Systems
    • SAP
    • Cherwell Software

第13章 IT服务管理工具市场分析，各地区

  • 过去(2019年～2023年)及现在(2024年～2033年)的市场规模(10亿美元)分析，各地区
    • 北美
    • 南美
    • 欧洲
    • 亚太地区
    • 中东·非洲
  • 市场魅力分析，各地区

第14章 全球IT服务管理工具市场分析，各类型

第15章 全球IT服务管理工具市场分析，各部署

第16章 全球IT服务管理工具市场分析，各业界

第17章 所使用的假设和缩写

第18章 调查手法

简介目录
Product Code: PMRREP19393

Persistence Market Research has recently released a comprehensive report on the worldwide market for IT Service Management (ITSM) tools. This report offers a thorough analysis of crucial market dynamics, including drivers, trends, opportunities, and challenges, providing in-depth insights into the structure of the market. The research publication presents exclusive data and statistics outlining the anticipated growth trajectory of the global ITSM tools market from 2024 to 2033.

Key Insights:

  • IT Service Management Tools Market Size (2024E): US$ 10.2 Bn
  • Projected Market Value (2033F): US$ 24.7 Bn
  • Global Market Growth Rate (CAGR 2024 to 2033): 10%

IT Service Management Tools Market - Report Scope:

IT Service Management tools are software solutions used by organizations to design, deliver, manage, and improve the way IT services are delivered to customers. These tools enable efficient management of IT operations, from incident management, change management, and problem management to service desk functionalities. ITSM tools help in streamlining the processes involved in delivering IT services, improving user experience, ensuring compliance, and enhancing productivity. The market for these tools serves multiple industries, including IT, telecommunications, healthcare, BFSI, and more.

Market Growth Drivers:

The global ITSM tools market is propelled by several key factors, including the increasing demand for automation in IT operations, the adoption of cloud computing technologies, and the growing need for enhanced service delivery. The rising complexity of IT environments, with a shift toward hybrid IT infrastructures and digital transformation, is a major driver of demand for ITSM solutions. Furthermore, the integration of artificial intelligence (AI) and machine learning (ML) capabilities into ITSM tools is revolutionizing the market by automating routine tasks, improving decision-making processes, and enhancing the efficiency of service delivery. The increasing adoption of ITIL (Information Technology Infrastructure Library) best practices also supports market growth, as organizations seek standardized frameworks for IT service management.

Market Restraints:

Despite favorable growth prospects, the ITSM tools market faces certain challenges. One of the primary obstacles is the high cost of implementation and integration of advanced ITSM tools, which may be a barrier for small and medium-sized enterprises (SMEs). The complexity of adopting new tools in legacy IT infrastructures and ensuring seamless integration with existing systems can also pose challenges for organizations. Additionally, the shortage of skilled professionals to manage and operate ITSM tools effectively can limit market expansion. Security concerns and data privacy issues associated with cloud-based ITSM solutions also represent hurdles for the widespread adoption of these tools in highly regulated industries.

Market Opportunities:

The ITSM tools market presents significant growth opportunities driven by advancements in automation, AI, and cloud technologies. With businesses increasingly shifting to cloud-native solutions, the demand for cloud-based ITSM tools is expected to rise, as they offer scalability, flexibility, and cost-effectiveness. Moreover, the ongoing trend of digital transformation across various industries presents opportunities for market players to offer tailored ITSM solutions to meet the evolving needs of businesses. The expansion of the remote workforce and the rising importance of IT security also create opportunities for ITSM vendors to develop solutions that cater to these new challenges.

Key Questions Answered in the Report:

  • What are the primary factors driving the growth of the IT service management tools market globally?
  • Which deployment models (cloud-based, on-premises) are gaining traction among enterprises?
  • How are AI and automation transforming IT service management tools and their adoption across different industries?
  • Who are the key players in the IT service management tools market, and what strategies are they using to stay competitive?
  • What are the emerging trends and future prospects in the global ITSM tools market?

Competitive Intelligence and Business Strategy:

Leading players in the global ITSM tools market, including ServiceNow, BMC Software, Ivanti, and Freshservice, are focusing on innovation, product differentiation, and strategic partnerships to gain a competitive edge. These companies invest heavily in research and development to integrate AI, machine learning, and automation capabilities into their offerings. Strategic partnerships with IT service providers, cloud vendors, and consulting firms help enhance product development and expand market reach. Emphasizing the development of user-friendly interfaces, improved customer support, and comprehensive analytics capabilities allows these companies to differentiate themselves in a competitive market. Furthermore, sustainability initiatives and compliance with global data protection regulations are becoming key focus areas for companies aiming to capitalize on the growing demand for ITSM tools.

Key Companies Profiled:

  • ServiceNow, Inc.
  • Atlassian
  • IBM
  • CA Technologies
  • BMC Software, Inc.
  • Ivanti Software
  • ASG Software
  • Axios Systems
  • SAP
  • Cherwell Software

Market Segmentation

By Type

  • Configuration Management
  • Performance Management
  • Network Management
  • Database Management

By Deployment

  • On-Premise
  • Cloud

By Industry

  • BFSI
  • IT and ITES
  • Telecommunication
  • Media and Entertainment
  • Retail
  • Utilities
  • Manufacturing
  • Education
  • Government

By Region

  • North America
  • Latin America
  • Europe
  • Asia Pacific (APAC)
  • Middle East and Africa (MEA)

Table of Contents

1. Executive Summary

  • 1.1. Market Overview
  • 1.2. Market Analysis
  • 1.3. PMR Analysis and Recommendations
  • 1.4. Wheel of Fortune

2. Market Introduction

  • 2.1. Market Definition
  • 2.2. Market Taxonomy
  • 2.3. Parent Market Overview
  • 2.4. Value Chain Analysis

3. Market View Point

  • 3.1. Macro-Economic Factors
  • 3.2. Opportunity Analysis

4. Global Market Analysis 2019-2023 and Forecast 2024-2033

  • 4.1. Market Size and Y-o-Y Growth
  • 4.2. Absolute $ Opportunity

5. North America IT Service Management Tools Market Analysis and Forecast

  • 5.1. Introduction
  • 5.2. Key Regulations
  • 5.3. Regional Market Dynamics
    • 5.3.1. Drivers
    • 5.3.2. Restraints
    • 5.3.3. Trends
  • 5.4. Historical Market Size (US$ Bn) Analysis 2019-2023, By Country
    • 5.4.1. U.S.
    • 5.4.2. Canada
  • 5.5. Current Market Size (US$ Bn) Forecast 2024-2033, By Country
    • 5.5.1. U.S.
    • 5.5.2. Canada
  • 5.6. Market Size (US$ Bn) & Forecast By Type
    • 5.6.1. Configuration Management
    • 5.6.2. Performance Management
    • 5.6.3. Network Management
    • 5.6.4. Database Management
  • 5.7. Market Size (US$ Bn) & Forecast By Deployment
    • 5.7.1. On-premise
    • 5.7.2. Cloud
  • 5.8. Market Size (US$ Bn) & Forecast By Industry
    • 5.8.1. Banking and Financial Sector
    • 5.8.2. IT and ITES
    • 5.8.3. Telecommunication
    • 5.8.4. Media, Publishing and Broadcasting and Entertainment
    • 5.8.5. Retail and Wholesale
    • 5.8.6. Utilities
    • 5.8.7. Manufacturing
    • 5.8.8. Education
    • 5.8.9. Government
    • 5.8.10. Others
  • 5.9. Market Attractiveness Analysis
    • 5.9.1. By Country
    • 5.9.2. By Type
    • 5.9.3. By Deployment
    • 5.9.4. By Industry

6. Latin America IT Service Management Tools Market Analysis and Forecast

  • 6.1. Introduction
  • 6.2. Key Regulations
  • 6.3. Regional Market Dynamics
    • 6.3.1. Drivers
    • 6.3.2. Restraints
    • 6.3.3. Trends
  • 6.4. Drivers and Restraints: Impact Analysis
  • 6.5. Historical Market Size (US$ Bn) Analysis 2019-2023, By Country
    • 6.5.1. Brazil
    • 6.5.2. Mexico
    • 6.5.3. Rest of Latin America
  • 6.6. Current Market Size (US$ Bn) Forecast 2024-2033, By Country
    • 6.6.1. Brazil
    • 6.6.2. Mexico
    • 6.6.3. Rest of Latin America
  • 6.7. Market Size (US$ Bn) & Forecast By Type
    • 6.7.1. Configuration Management
    • 6.7.2. Performance Management
    • 6.7.3. Network Management
    • 6.7.4. Database Management
  • 6.8. Market Size (US$ Bn) & Forecast By Deployment
    • 6.8.1. On-premise
    • 6.8.2. Cloud
  • 6.9. Market Size (US$ Bn) & Forecast By Industry
    • 6.9.1. Banking and Financial Sector
    • 6.9.2. IT and ITES
    • 6.9.3. Telecommunication
    • 6.9.4. Media, Publishing and Broadcasting and Entertainment
    • 6.9.5. Retail and Wholesale
    • 6.9.6. Utilities
    • 6.9.7. Manufacturing
    • 6.9.8. Education
    • 6.9.9. Government
    • 6.9.10. Others
  • 6.10. Market Attractiveness Analysis
    • 6.10.1. By Country
    • 6.10.2. By Type
    • 6.10.3. By Deployment
    • 6.10.4. By Industry

7. Europe IT Service Management Tools Market Analysis and Forecast

  • 7.1. Introduction
  • 7.2. Key Regulations
  • 7.3. Regional Market Dynamics
    • 7.3.1. Drivers
    • 7.3.2. Restraints
    • 7.3.3. Trends
  • 7.4. Drivers and Restraints: Impact Analysis
  • 7.5. Historical Market Size (US$ Bn) Analysis 2019-2023, By Country
    • 7.5.1. Germany
    • 7.5.2. U.K.
    • 7.5.3. France
    • 7.5.4. Spain
    • 7.5.5. Italy
    • 7.5.6. Poland
    • 7.5.7. Russia
    • 7.5.8. Rest of Europe
  • 7.6. Current Market Size (US$ Bn) Forecast 2024-2033, By Country
    • 7.6.1. Germany
    • 7.6.2. U.K.
    • 7.6.3. France
    • 7.6.4. Spain
    • 7.6.5. Italy
    • 7.6.6. Poland
    • 7.6.7. Russia
    • 7.6.8. Rest of Europe
  • 7.7. Market Size (US$ Bn) & Forecast By Type
    • 7.7.1. Configuration Management
    • 7.7.2. Performance Management
    • 7.7.3. Network Management
    • 7.7.4. Database Management
  • 7.8. Market Size (US$ Bn) & Forecast By Deployment
    • 7.8.1. On-premise
    • 7.8.2. Cloud
  • 7.9. Market Size (US$ Bn) & Forecast By Industry
    • 7.9.1. Banking and Financial Sector
    • 7.9.2. IT and ITES
    • 7.9.3. Telecommunication
    • 7.9.4. Media, Publishing and Broadcasting and Entertainment
    • 7.9.5. Retail and Wholesale
    • 7.9.6. Utilities
    • 7.9.7. Manufacturing
    • 7.9.8. Education
    • 7.9.9. Government
    • 7.9.10. Others
  • 7.10. Market Attractiveness Analysis
    • 7.10.1. By Country
    • 7.10.2. By Type
    • 7.10.3. By Deployment
    • 7.10.4. By Industry

8. Asia Pacific IT Service Management Tools Market Analysis and Forecast

  • 8.1. Introduction
  • 8.2. Key Regulations
  • 8.3. Regional Market Dynamics
    • 8.3.1. Drivers
    • 8.3.2. Restraints
    • 8.3.3. Trends
  • 8.4. Drivers and Restraints: Impact Analysis
  • 8.5. Historical Market Size (US$ Bn) Analysis 2019-2023, By Country
    • 8.5.1. China
    • 8.5.2. Japan
    • 8.5.3. India
    • 8.5.4. ASEAN
    • 8.5.5. Australia and New Zealand
    • 8.5.6. Rest of Asia Pacific
  • 8.6. Current Market Size (US$ Bn) Forecast 2024-2033, By Country
    • 8.6.1. China
    • 8.6.2. Japan
    • 8.6.3. India
    • 8.6.4. ASEAN
    • 8.6.5. Australia and New Zealand
    • 8.6.6. Rest of Asia Pacific
  • 8.7. Market Size (US$ Bn) & Forecast By Type
    • 8.7.1. Configuration Management
    • 8.7.2. Performance Management
    • 8.7.3. Network Management
    • 8.7.4. Database Management
  • 8.8. Market Size (US$ Bn) & Forecast By Deployment
    • 8.8.1. On-premise
    • 8.8.2. Cloud
  • 8.9. Market Size (US$ Bn) & Forecast By Industry
    • 8.9.1. Banking and Financial Sector
    • 8.9.2. IT and ITES
    • 8.9.3. Telecommunication
    • 8.9.4. Media, Publishing and Broadcasting and Entertainment
    • 8.9.5. Retail and Wholesale
    • 8.9.6. Utilities
    • 8.9.7. Manufacturing
    • 8.9.8. Education
    • 8.9.9. Government
    • 8.9.10. Others
  • 8.10. Market Attractiveness Analysis
    • 8.10.1. By Country
    • 8.10.2. By Type
    • 8.10.3. By Deployment
    • 8.10.4. By Industry

9. Middle East & Africa IT Service Management Tools Market Analysis and Forecast

  • 9.1. Introduction
  • 9.2. Key Regulations
  • 9.3. Regional Market Dynamics
    • 9.3.1. Drivers
    • 9.3.2. Restraints
    • 9.3.3. Trends
  • 9.4. Drivers and Restraints: Impact Analysis
  • 9.5. Historical Market Size (US$ Bn) Analysis 2019-2023, By Country
    • 9.5.1. GCC Countries
    • 9.5.2. Northern Africa
    • 9.5.3. South Africa
    • 9.5.4. Turkey
    • 9.5.5. Rest of Middle East and Africa
  • 9.6. Current Market Size (US$ Bn) Forecast 2024-2033, By Country
    • 9.6.1. GCC Countries
    • 9.6.2. Northern Africa
    • 9.6.3. South Africa
    • 9.6.4. Turkey
    • 9.6.5. Rest of Middle East and Africa
  • 9.7. Market Size (US$ Bn) & Forecast By Type
    • 9.7.1. Configuration Management
    • 9.7.2. Performance Management
    • 9.7.3. Network Management
    • 9.7.4. Database Management
  • 9.8. Market Size (US$ Bn) & Forecast By Deployment
    • 9.8.1. On-premise
    • 9.8.2. Cloud
  • 9.9. Market Size (US$ Bn) & Forecast By Industry
    • 9.9.1. Banking and Financial Sector
    • 9.9.2. IT and ITES
    • 9.9.3. Telecommunication
    • 9.9.4. Media, Publishing and Broadcasting and Entertainment
    • 9.9.5. Retail and Wholesale
    • 9.9.6. Utilities
    • 9.9.7. Manufacturing
    • 9.9.8. Education
    • 9.9.9. Government
    • 9.9.10. Others
  • 9.10. Market Attractiveness Analysis
    • 9.10.1. By Country
    • 9.10.2. By Type
    • 9.10.3. By Deployment
    • 9.10.4. By Industry

10. Forecast Factors: Relevance and Impact

11. Forecast Assumptions

12. Competition Landscape

  • 12.1. Market Structure
  • 12.2. Market Share Analysis
  • 12.3. Competition Intensity Mapping By Market Taxonomy
  • 12.4. Competition Dashboard
  • 12.5. Company Profiles (Details - Overview, Financials, Strategy, Recent Developments)
    • 12.5.1. ServiceNow, Inc.
    • 12.5.2. Atlassian
    • 12.5.3. IBM
    • 12.5.4. CA Technologies
    • 12.5.5. BMC Software, Inc.
    • 12.5.6. Ivanti Software
    • 12.5.7. ASG Software
    • 12.5.8. Axios Systems
    • 12.5.9. SAP
    • 12.5.10. Cherwell Software

13. Global IT Service Management Tools Market Analysis, By Region

  • 13.1. Introduction
  • 13.2. Historical and Current Market Size (US$ Bn) Analysis 2019-2023 and 2024-2033, By Region
    • 13.2.1. North America
    • 13.2.2. Latin America
    • 13.2.3. Europe
    • 13.2.4. Asia Pacific
    • 13.2.5. Middle East and Africa
  • 13.3. Market Attractiveness Analysis By Region

14. Global IT Service Management Tools Market Analysis, By Type

  • 14.1. Introduction
  • 14.2. Historical & Current Market Size (US$ Bn) Analysis 2019-2023 and 2024-2033, By Type
    • 14.2.1. Configuration Management
    • 14.2.2. Performance Management
    • 14.2.3. Network Management
    • 14.2.4. Database Management
  • 14.3. Market Attractiveness Analysis By Type
  • 14.4. Key Trends

15. Global IT Service Management Tools Market Analysis, By Deployment

  • 15.1. Introduction
  • 15.2. Historical & Current Market Size (US$ Bn) Analysis 2019-2023 and 2024-2033, By Deployment
    • 15.2.1. On-premise
    • 15.2.2. Cloud
  • 15.3. Market Attractiveness Analysis By Deployment
  • 15.4. Key Trends

16. Global IT Service Management Tools Market Analysis, By Industry

  • 16.1. Introduction
  • 16.2. Historical & Current Market Size (US$ Bn) Analysis 2019-2023 and 2024-2033, By Industry
    • 16.2.1. Banking and Financial Sector
    • 16.2.2. IT and ITES
    • 16.2.3. Telecommunication
    • 16.2.4. Media, Publishing and Broadcasting and Entertainment
    • 16.2.5. Retail and Wholesale
    • 16.2.6. Utilities
    • 16.2.7. Manufacturing
    • 16.2.8. Education
    • 16.2.9. Government
    • 16.2.10. Others
  • 16.3. Market Attractiveness Analysis By Industry
  • 16.4. Key Trends

17. Assumptions and Acronyms Used

18. Research Methodology