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市场调查报告书
商品编码
1637028
全球 IT 服务管理市场:依应用领域、垂直产业、元件、部署模式、组织规模和地区预测(~2032年)Global IT Service Management Market Research Report Information Application Area, Industry Vertical, By Component, Deployment Model, Organization Size, and By Region Forecast Till 2032 |
全球 IT 服务管理市场规模预计将从2023年的125.106亿美元和2024年的139.431亿美元成长到2032年的365.987亿美元,预测期内的年复合成长率为 12.8%。
IT 服务管理市场受到向基于云端的技术的转变、IT 资源的简化和同步、IT 流程和政策的自动化管理以及敏捷实施和快速部署的众多优势的推动。然而,预测期内阻碍市场扩张的一些限制因素包括缺乏技术知识和技能、敏感资料和公司流程的安全和隐私问题。然而,预测期内,参与者面临着许多成长机会,包括 BYOD 的日益普及、拥有行动劳动力的新兴市场、政府对必要技术采用的支持、5G 技术的持续发展以及用于自动化流程的AI 的出现。
区域见解
在先进 IT 设备和不断提高的技术采用率的推动下,北美再次引领 IT 服务管理(ITSM)产业。随着越来越多的组织(从医疗保健到製造业到金融业)采用数位解决方案,欧洲市场有望成长。云端服务、人工智慧和自动化是当今采用的新 IT 趋势之一,促使企业转向升级的ITSM 解决方案,以实现高效的基础设施管理、更好的服务交付和业务支援。预计亚太地区在预测期内将呈现最高的年复合成长率。该成长与印度、中国和东南亚等新兴市场的数位化和基础设施投资不断增加有关。
本报告调查了全球 IT 服务管理市场,并提供了市场的定义和概述、影响市场成长的各种因素的分析、市场规模的趋势和预测、各细分、地区/主要国家的明细、竞争环境以及主要公司的概况。
Global IT Service Management Market Research Report Information Application Area (Incident and Problem Management, Change and Release Management, Configuration and Asset Management, Service Desk Management, Operations and Performance Management, Network Management, Governance, Risk, and Compliance Management, and Others), Industry Vertical (Banking, Financial Services, and Insurance (BFSI), Healthcare and Life Sciences, Retail and E-commerce, IT and Telecommunications, Manufacturing, Media and Entertainment, Government and Public Sector, Energy and Utilities, Education, and Others), By Component (Solutions and Services), Deployment Model (On-premises, and Cloud Based), Organization Size (Small and Medium Enterprises (SMEs), and Large Enterprises), and By Region (North America, Europe, Asia-Pacific, Middle East and Africa, South & Central America) Forecast Till 2032
The IT Service Management Market was valued at USD 12,510.6 million in 2023. The IT Service Management Market is expected to increase from USD 13,943.1 million in 2024 to USD 36,598.7 million by 2032, with a compound yearly growth rate (CAGR) of 12.8% over the forecast period (2024-2032). The IT Service administration market is being pushed by a shift toward cloud-based technologies, simplicity and synchronization of IT resources, automated administration of IT processes and policies, and the numerous benefits of agile implementation and quick deployment. Furthermore, some limitations that would impede market expansion during the projection period include a lack of technical knowledge and skills, as well as security and privacy issues for confidential data and company processes. Furthermore, there are numerous opportunities for market players to expand during the forecast period, including rising BYOD adoption and a growing mobile workforce, supportive government initiatives for necessary technology use, ongoing development of 5G technology, and the emergence of AI to automate processes.
Market Segment insights
The worldwide IT Service Management market is divided into two segments based on component: solutions and services.
The global market has been divided into two segments depending on deployment model: on-premises and cloud.
The global market is divided into two segments based on organization size: small and medium-sized companies (SMEs) and large organizations.
The global IT Service Management market is divided into several application areas, including incident and problem management, change and release management, configuration and asset management, service desk management, operations and performance management, network management, governance, risk, and compliance management, and others.
The global market is divided into Industry Verticals, which include banking, financial services, and insurance (BFSI), healthcare and life sciences, retail and e-commerce, IT and telecommunications, manufacturing, media and entertainment, government and public sector, energy and utilities, education, and others.
Regional insights
The study covers North America, Europe, Asia-Pacific, the Middle East and Africa, and South America. North America includes the United States, Canada, and Mexico. North America is once again dominating the IT Service Management (ITSM) industry, owing to advanced IT facilities and increased technical adoption.
The European market for IT Service Management (ITSM) is expected to grow as more organizations in sectors ranging from healthcare to manufacturing and finance adopt digital solutions. Cloud services, artificial intelligence, and automation are among the new IT trends being implemented today; as a result, enterprises are turning to upgraded ITSM solutions for efficient infrastructure management, better service delivery, and business support.
During the projected period, the Asia Pacific region is expected to have the highest CAGR for the IT Service Management (ITSM) market. This expansion is linked to ongoing digitisation and infrastructural investment in emerging markets like as India, China, and Southeast Asia.
The market's major players include Microsoft, IBM, Oracle, Freshworks, ServiceNow, Broadcom, Atlassian, Ivanti, Zendesk, ManageEngine, and others.