资讯科技服务管理市场－全球产业规模、份额、趋势、机会和预测，依部署方式、应用、最终用户产业、地区和竞争格局划分，2021-2031年预测

全球资讯科技服务管理市场将从2025年的65.9亿美元成长到2031年的112.2亿美元，复合年增长率为9.27%。资讯科技服务管理包括组织在资讯科技服务的整个生命週期中用于设计、交付和控制的各项政策、流程和程序。

主要市场驱动因素

人工智慧与自动化技术的融合已成为全球资讯科技服务管理市场的主要驱动力，从根本上重塑了企业交付服务的方式。企业正越来越多地部署生成式人工智慧和机器学习演算法，以实现日常事件、预测性维护和复杂工作流程的自动化，从而减少人工干预并加快回应速度。

主要市场挑战

熟练专业人才的短缺是限制全球资讯科技服务管理市场扩张的关键因素。随着企业采用复杂的服务框架来支援数位转型，对具备专业技术能力的人才的需求已经超过了供应。

主要市场趋势

将服务管理原则扩展到非IT企业职能部门，通常称为企业服务管理（ESM），代表着市场结构的转变，人力资源、法务和设施等部门开始采用IT服务管理（ITSM）工作流程来管理服务交付。透过利用现有的IT框架进行工单管理、服务目录管理和知识管理，企业正在打破营运孤岛，并统一整个企业的员工服务体验。

目录

第一章：产品概述

第二章：研究方法

第三章：执行概要

第四章：客户之声

第五章：全球资讯科技服务管理市场展望

• 市场规模及预测
  • 按价值
• 市占率及预测
  • 依部署方式（云端、本机部署）
  • 依应用领域（设定管理、效能管理、网路管理、资料库管理系统）
  • 按最终用户行业划分（银行、金融服务和保险、製造业、政府和教育、IT和电信、零售、旅游和酒店、医疗保健、其他）
  • 按地区
  • 按公司（2025 年）
• 市场地图

第六章：北美资讯科技服务管理市场展望

• 市场规模及预测
• 市占率及预测
• 北美洲：国家分析
  • 美国
  • 加拿大
  • 墨西哥

第七章：欧洲资讯科技服务管理市场展望

• 市场规模及预测
• 市占率及预测
• 欧洲：国家分析
  • 德国
  • 法国
  • 英国
  • 义大利
  • 西班牙

第八章：亚太地区资讯科技服务管理市场展望

• 市场规模及预测
• 市占率及预测
• 亚太地区：国家分析
  • 中国
  • 印度
  • 日本
  • 韩国
  • 澳洲

第九章：中东与非洲资讯科技服务管理市场展望

• 市场规模及预测
• 市占率及预测
• 中东和非洲：国家分析
  • 沙乌地阿拉伯
  • 阿联酋
  • 南非

第十章：南美洲资讯科技服务管理市场展望

• 市场规模及预测
• 市占率及预测
• 南美洲：国家分析
  • 巴西
  • 哥伦比亚
  • 阿根廷

第十一章：市场动态

• 司机
• 挑战

第十二章：市场趋势与发展

• 併购
• 产品发布
• 最新进展

第十三章：全球资讯科技服务管理市场：SWOT分析

第十四章：波特五力分析

• 产业竞争
• 新进入者的潜力
• 供应商议价能力
• 顾客的力量
• 替代产品的威胁

第十五章：竞争格局

• ServiceNow
• Atlassian
• BMC Software
• GoTo
• Ivanti
• Zoho Corporation
• Cherwell Software
• Freshworks
• EasyVista
• ManageEngine

第十六章：策略建议

第17章调查会社について・免责事项

The Global Information Technology Service Management Market will grow from USD 6.59 Billion in 2025 to USD 11.22 Billion by 2031 at a 9.27% CAGR. Information Technology Service Management comprises the collective policies, processes, and procedures that organizations employ to design, deliver, and control information technology services throughout their lifecycle.

Key Market Drivers

The integration of Artificial Intelligence and automation has emerged as a primary catalyst for the Global Information Technology Service Management Market, fundamentally reshaping how organizations handle service delivery. Enterprises are increasingly deploying generative AI and machine learning algorithms to automate routine incidents, predictive maintenance, and complex workflows, thereby reducing manual intervention and accelerating response times. This technological evolution allows IT teams to shift focus from reactive firefighting to strategic innovation, directly impacting operational velocity.

Key Market Challenges

The scarcity of skilled professionals constitutes a critical impediment to the expansion of the Global Information Technology Service Management Market. As organizations adopt complex service frameworks to support digital transformation, the demand for personnel possessing specialized technical expertise has outpaced supply. Modern platforms require specific knowledge for effective configuration and automation. When companies cannot secure this talent, they often postpone deploying advanced solutions or struggle to utilize their existing investments.

Key Market Trends

The expansion of Service Management principles to non-IT enterprise functions, often termed Enterprise Service Management (ESM), represents a structural market shift where departments such as HR, Legal, and Facilities adopt ITSM workflows to manage service delivery. By leveraging established IT frameworks for ticketing, service catalogs, and knowledge management, organizations are breaking down operational silos and unifying the employee service experience across the entire business.

Key Market Players

• ServiceNow
• Atlassian
• BMC Software
• GoTo
• Ivanti
• Zoho Corporation
• Cherwell Software
• Freshworks
• EasyVista
• ManageEngine

Report Scope:

In this report, the Global Information Technology Service Management Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Information Technology Service Management Market, By Deployment:

• Cloud
• On-premise

Information Technology Service Management Market, By Application:

• Configuration Management
• Performance Management
• Network Management
• Database Management System

Information Technology Service Management Market, By End-user Industry:

• BFSI
• Manufacturing
• Government and Education
• IT and Telecommunication
• Retail
• Travel and Hospitality
• Healthcare
• Others

Information Technology Service Management Market, By Region:

• North America
• United States
• Canada
• Mexico
• Europe
• France
• United Kingdom
• Italy
• Germany
• Spain
• Asia Pacific
• China
• India
• Japan
• Australia
• South Korea
• South America
• Brazil
• Argentina
• Colombia
• Middle East & Africa
• South Africa
• Saudi Arabia
• UAE

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the Global Information Technology Service Management Market.

Available Customizations:

Global Information Technology Service Management Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

• Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Product Overview

• 1.1. Market Definition
• 1.2. Scope of the Market
  • 1.2.1. Markets Covered
  • 1.2.2. Years Considered for Study
  • 1.2.3. Key Market Segmentations

2. Research Methodology

• 2.1. Objective of the Study
• 2.2. Baseline Methodology
• 2.3. Key Industry Partners
• 2.4. Major Association and Secondary Sources
• 2.5. Forecasting Methodology
• 2.6. Data Triangulation & Validation
• 2.7. Assumptions and Limitations

3. Executive Summary

• 3.1. Overview of the Market
• 3.2. Overview of Key Market Segmentations
• 3.3. Overview of Key Market Players
• 3.4. Overview of Key Regions/Countries
• 3.5. Overview of Market Drivers, Challenges, Trends

4. Voice of Customer

5. Global Information Technology Service Management Market Outlook

• 5.1. Market Size & Forecast
  • 5.1.1. By Value
• 5.2. Market Share & Forecast
  • 5.2.1. By Deployment (Cloud, On-premise)
  • 5.2.2. By Application (Configuration Management, Performance Management, Network Management, Database Management System)
  • 5.2.3. By End-user Industry (BFSI, Manufacturing, Government and Education, IT and Telecommunication, Retail, Travel and Hospitality, Healthcare, Others)
  • 5.2.4. By Region
  • 5.2.5. By Company (2025)
• 5.3. Market Map

6. North America Information Technology Service Management Market Outlook

• 6.1. Market Size & Forecast
  • 6.1.1. By Value
• 6.2. Market Share & Forecast
  • 6.2.1. By Deployment
  • 6.2.2. By Application
  • 6.2.3. By End-user Industry
  • 6.2.4. By Country
• 6.3. North America: Country Analysis
  • 6.3.1. United States Information Technology Service Management Market Outlook
    • 6.3.1.1. Market Size & Forecast
      • 6.3.1.1.1. By Value
    • 6.3.1.2. Market Share & Forecast
      • 6.3.1.2.1. By Deployment
      • 6.3.1.2.2. By Application
      • 6.3.1.2.3. By End-user Industry
  • 6.3.2. Canada Information Technology Service Management Market Outlook
    • 6.3.2.1. Market Size & Forecast
      • 6.3.2.1.1. By Value
    • 6.3.2.2. Market Share & Forecast
      • 6.3.2.2.1. By Deployment
      • 6.3.2.2.2. By Application
      • 6.3.2.2.3. By End-user Industry
  • 6.3.3. Mexico Information Technology Service Management Market Outlook
    • 6.3.3.1. Market Size & Forecast
      • 6.3.3.1.1. By Value
    • 6.3.3.2. Market Share & Forecast
      • 6.3.3.2.1. By Deployment
      • 6.3.3.2.2. By Application
      • 6.3.3.2.3. By End-user Industry

7. Europe Information Technology Service Management Market Outlook

• 7.1. Market Size & Forecast
  • 7.1.1. By Value
• 7.2. Market Share & Forecast
  • 7.2.1. By Deployment
  • 7.2.2. By Application
  • 7.2.3. By End-user Industry
  • 7.2.4. By Country
• 7.3. Europe: Country Analysis
  • 7.3.1. Germany Information Technology Service Management Market Outlook
    • 7.3.1.1. Market Size & Forecast
      • 7.3.1.1.1. By Value
    • 7.3.1.2. Market Share & Forecast
      • 7.3.1.2.1. By Deployment
      • 7.3.1.2.2. By Application
      • 7.3.1.2.3. By End-user Industry
  • 7.3.2. France Information Technology Service Management Market Outlook
    • 7.3.2.1. Market Size & Forecast
      • 7.3.2.1.1. By Value
    • 7.3.2.2. Market Share & Forecast
      • 7.3.2.2.1. By Deployment
      • 7.3.2.2.2. By Application
      • 7.3.2.2.3. By End-user Industry
  • 7.3.3. United Kingdom Information Technology Service Management Market Outlook
    • 7.3.3.1. Market Size & Forecast
      • 7.3.3.1.1. By Value
    • 7.3.3.2. Market Share & Forecast
      • 7.3.3.2.1. By Deployment
      • 7.3.3.2.2. By Application
      • 7.3.3.2.3. By End-user Industry
  • 7.3.4. Italy Information Technology Service Management Market Outlook
    • 7.3.4.1. Market Size & Forecast
      • 7.3.4.1.1. By Value
    • 7.3.4.2. Market Share & Forecast
      • 7.3.4.2.1. By Deployment
      • 7.3.4.2.2. By Application
      • 7.3.4.2.3. By End-user Industry
  • 7.3.5. Spain Information Technology Service Management Market Outlook
    • 7.3.5.1. Market Size & Forecast
      • 7.3.5.1.1. By Value
    • 7.3.5.2. Market Share & Forecast
      • 7.3.5.2.1. By Deployment
      • 7.3.5.2.2. By Application
      • 7.3.5.2.3. By End-user Industry

8. Asia Pacific Information Technology Service Management Market Outlook

• 8.1. Market Size & Forecast
  • 8.1.1. By Value
• 8.2. Market Share & Forecast
  • 8.2.1. By Deployment
  • 8.2.2. By Application
  • 8.2.3. By End-user Industry
  • 8.2.4. By Country
• 8.3. Asia Pacific: Country Analysis
  • 8.3.1. China Information Technology Service Management Market Outlook
    • 8.3.1.1. Market Size & Forecast
      • 8.3.1.1.1. By Value
    • 8.3.1.2. Market Share & Forecast
      • 8.3.1.2.1. By Deployment
      • 8.3.1.2.2. By Application
      • 8.3.1.2.3. By End-user Industry
  • 8.3.2. India Information Technology Service Management Market Outlook
    • 8.3.2.1. Market Size & Forecast
      • 8.3.2.1.1. By Value
    • 8.3.2.2. Market Share & Forecast
      • 8.3.2.2.1. By Deployment
      • 8.3.2.2.2. By Application
      • 8.3.2.2.3. By End-user Industry
  • 8.3.3. Japan Information Technology Service Management Market Outlook
    • 8.3.3.1. Market Size & Forecast
      • 8.3.3.1.1. By Value
    • 8.3.3.2. Market Share & Forecast
      • 8.3.3.2.1. By Deployment
      • 8.3.3.2.2. By Application
      • 8.3.3.2.3. By End-user Industry
  • 8.3.4. South Korea Information Technology Service Management Market Outlook
    • 8.3.4.1. Market Size & Forecast
      • 8.3.4.1.1. By Value
    • 8.3.4.2. Market Share & Forecast
      • 8.3.4.2.1. By Deployment
      • 8.3.4.2.2. By Application
      • 8.3.4.2.3. By End-user Industry
  • 8.3.5. Australia Information Technology Service Management Market Outlook
    • 8.3.5.1. Market Size & Forecast
      • 8.3.5.1.1. By Value
    • 8.3.5.2. Market Share & Forecast
      • 8.3.5.2.1. By Deployment
      • 8.3.5.2.2. By Application
      • 8.3.5.2.3. By End-user Industry

9. Middle East & Africa Information Technology Service Management Market Outlook

• 9.1. Market Size & Forecast
  • 9.1.1. By Value
• 9.2. Market Share & Forecast
  • 9.2.1. By Deployment
  • 9.2.2. By Application
  • 9.2.3. By End-user Industry
  • 9.2.4. By Country
• 9.3. Middle East & Africa: Country Analysis
  • 9.3.1. Saudi Arabia Information Technology Service Management Market Outlook
    • 9.3.1.1. Market Size & Forecast
      • 9.3.1.1.1. By Value
    • 9.3.1.2. Market Share & Forecast
      • 9.3.1.2.1. By Deployment
      • 9.3.1.2.2. By Application
      • 9.3.1.2.3. By End-user Industry
  • 9.3.2. UAE Information Technology Service Management Market Outlook
    • 9.3.2.1. Market Size & Forecast
      • 9.3.2.1.1. By Value
    • 9.3.2.2. Market Share & Forecast
      • 9.3.2.2.1. By Deployment
      • 9.3.2.2.2. By Application
      • 9.3.2.2.3. By End-user Industry
  • 9.3.3. South Africa Information Technology Service Management Market Outlook
    • 9.3.3.1. Market Size & Forecast
      • 9.3.3.1.1. By Value
    • 9.3.3.2. Market Share & Forecast
      • 9.3.3.2.1. By Deployment
      • 9.3.3.2.2. By Application
      • 9.3.3.2.3. By End-user Industry

10. South America Information Technology Service Management Market Outlook

• 10.1. Market Size & Forecast
  • 10.1.1. By Value
• 10.2. Market Share & Forecast
  • 10.2.1. By Deployment
  • 10.2.2. By Application
  • 10.2.3. By End-user Industry
  • 10.2.4. By Country
• 10.3. South America: Country Analysis
  • 10.3.1. Brazil Information Technology Service Management Market Outlook
    • 10.3.1.1. Market Size & Forecast
      • 10.3.1.1.1. By Value
    • 10.3.1.2. Market Share & Forecast
      • 10.3.1.2.1. By Deployment
      • 10.3.1.2.2. By Application
      • 10.3.1.2.3. By End-user Industry
  • 10.3.2. Colombia Information Technology Service Management Market Outlook
    • 10.3.2.1. Market Size & Forecast
      • 10.3.2.1.1. By Value
    • 10.3.2.2. Market Share & Forecast
      • 10.3.2.2.1. By Deployment
      • 10.3.2.2.2. By Application
      • 10.3.2.2.3. By End-user Industry
  • 10.3.3. Argentina Information Technology Service Management Market Outlook
    • 10.3.3.1. Market Size & Forecast
      • 10.3.3.1.1. By Value
    • 10.3.3.2. Market Share & Forecast
      • 10.3.3.2.1. By Deployment
      • 10.3.3.2.2. By Application
      • 10.3.3.2.3. By End-user Industry

11. Market Dynamics

• 11.1. Drivers
• 11.2. Challenges

12. Market Trends & Developments

• 12.1. Merger & Acquisition (If Any)
• 12.2. Product Launches (If Any)
• 12.3. Recent Developments

13. Global Information Technology Service Management Market: SWOT Analysis

14. Porter's Five Forces Analysis

• 14.1. Competition in the Industry
• 14.2. Potential of New Entrants
• 14.3. Power of Suppliers
• 14.4. Power of Customers
• 14.5. Threat of Substitute Products

15. Competitive Landscape

• 15.1. ServiceNow
  • 15.1.1. Business Overview
  • 15.1.2. Products & Services
  • 15.1.3. Recent Developments
  • 15.1.4. Key Personnel
  • 15.1.5. SWOT Analysis
• 15.2. Atlassian
• 15.3. BMC Software
• 15.4. GoTo
• 15.5. Ivanti
• 15.6. Zoho Corporation
• 15.7. Cherwell Software
• 15.8. Freshworks
• 15.9. EasyVista
• 15.10. ManageEngine

16. Strategic Recommendations

17. About Us & Disclaimer