全球客户服务软体市场研究报告 - 2024 年至 2032 年产业分析、规模、份额、成长、趋势和预测

全球客户服务软体市场需求预计将从2023年的109.5亿美元达到2032年近293.9亿美元的市场规模，2024年至2032年的研究期间CAGR为11.6%。

客户服务软体是一种帮助企业管理和改善客户互动的技术解决方案。它通常包括用于追踪客户查询、解决问题和提高整体满意度的工具。该软体具有票务系统、知识库和沟通管道等功能，可简化支援流程并促进企业与其客户之间的高效沟通。

市场动态

由于不断发展的客户服务环境和先进技术的集成，客户服务软体市场正在蓬勃发展。本公司逐渐意识到提供无缝和个人化客户体验的重要性，从而开始采用客户服务软体。电子商务的兴起和对全通路支援的需求进一步推动了市场的发展，因为企业希望透过各种平台与客户互动。人工智慧和聊天机器人在自动化客户互动、提高效率和缩短回应时间方面发挥着至关重要的作用。最近的大流行也加速了数位转型，推动企业投资用于远端客户支援的软体解决方案，从而促进了市场的成长。

该报告涵盖波特五力模型、市场吸引力分析和价值链分析。这些工具有助于清晰地了解行业结构并评估全球范围内的竞争吸引力。此外，这些工具也对全球客户服务软体市场的各个细分市场进行了包容性评估。客户服务软体产业的成长和趋势为本研究提供了整体方法。

市场区隔

客户服务软体市场报告的这一部分透过在国家和地区层面进行分析来提供有关细分市场的详细资料，从而帮助策略师确定相应产品或服务的目标人口统计数据以及即将到来的机会。

按最终用户产业

• 製造业
• 卫生保健
• 政府
• BFSI
• 资讯科技与电信
• 零售与电子商务
• 其他的

按部署

• 软体即服务
• 基于云端的

按组件

• 服务
• 软体

区域分析

本节涵盖区域展望，重点介绍北美、欧洲、亚太地区、拉丁美洲以及中东和非洲客户服务软体市场当前和未来的需求。此外，该报告重点关注所有主要地区各个应用领域的需求、估计和预测。

该研究报告还涵盖了市场主要参与者的全面概况以及对全球竞争格局的深入了解。客户服务软体市场的主要参与者包括Freshdesk、Zendesk、Microsoft Dynamics 365 Customer Service、Kayako、Salesforce Service Cloud、HappyFox、HubSpot Service Hub、Gorgias、Zoho Desk、ServiceNow、Desk.com、LiveChat、HelpService Scout、Oracle 云端等。本节包含竞争格局的整体视图，包括各种策略发展，例如关键併购、未来产能、合作伙伴关係、财务概况、合作、新产品开发、新产品发布和其他发展。

如果您有任何客製化要求，请写信给我们。我们的研究团队可以根据您的需求提供客製化报告。

目录

第一章：前言

• 报告说明
  • 客观的
  • 目标受众
  • 独特的销售主张 (USP) 和产品
• 研究范围
• 研究方法论
  • 市场研究过程
  • 市场研究方法论

第 2 章：执行摘要

• 市集亮点
• 全球市场概况

第 3 章：客户服务软体 - 产业分析

• 简介 - 市场动态
• 市场驱动因素
• 市场限制
• 机会
• 产业动态
• 波特五力分析
• 市场吸引力分析
  • 最终用户产业的市场吸引力分析
  • 按部署进行的市场吸引力分析
  • 按组件分類的市场吸引力分析
  • 市场吸引力分析：按地区

第 4 章：价值链分析

• 价值链分析
• 原料分析
  • 原料清单
  • 原料厂商清单
  • 主要原物料价格走势
• 潜在买家名单
• 行销管道
  • 直效行销
  • 间接行销
  • 行销通路发展趋势

第 5 章：全球客户服务软体市场分析：按最终用户产业

• 最终用户行业概述
• 历史和预测数据
• 最终用户产业分析
• 製造业
• 卫生保健
• 政府
• BFSI
• 资讯科技与电信
• 零售与电子商务
• 其他的

第 6 章：全球客户服务软体市场分析：按部署

• 按部署概述
• 历史和预测数据
• 按部署进行分析
• 软体即服务
• 基于云端的

第 7 章：全球客户服务软体市场分析：按组成部分

• 按组件概述
• 历史和预测数据
• 按成分分析
• 服务
• 软体

第 8 章：全球客户服务软体市场分析：依地理位置

• 区域展望
• 介绍
• 北美销售分析
  • 概览、历史与预测资料销售分析
  • 北美按细分市场销售分析
  • 北美按国家销售分析
  • 美国销售分析
  • 加拿大销售分析
  • 墨西哥销售分析
• 欧洲销售分析
  • 概览、历史与预测资料销售分析
  • 欧洲按细分市场销售分析
  • 欧洲按国家销售分析
  • 英国销售分析
  • 法国销售分析
  • 德国销售分析
  • 义大利销售分析
  • 俄罗斯销售分析
  • 欧洲其他地区销售分析
• 亚太地区销售分析
  • 概览、历史与预测资料销售分析
  • 亚太地区按细分市场销售分析
  • 亚太地区国家/地区销售分析
  • 中国销售分析
  • 印度销售分析
  • 日本销售分析
  • 韩国销售分析
  • 澳洲销售分析
  • 东南亚销售分析
  • 亚太地区其他地区销售分析
• 拉丁美洲销售分析
  • 概览、历史与预测资料销售分析
  • 拉丁美洲按细分市场销售分析
  • 拉丁美洲按国家销售分析
  • 巴西销售分析
  • 阿根廷销售分析
  • 秘鲁销售分析
  • 智利销售分析
  • 拉丁美洲其他地区销售分析
• 中东和非洲销售分析
  • 概览、历史与预测资料销售分析
  • 中东和非洲按细分市场销售分析
  • 中东和非洲国家销售分析
  • 沙乌地阿拉伯销售分析
  • 阿联酋销售分析
  • 以色列销售分析
  • 南非销售分析
  • 中东其他地区和非洲销售分析

第 9 章：客户服务软体公司的竞争格局

• 客户服务软体市场竞争
• 伙伴关係/协作/协议
• 併购
• 新产品发布
• 其他发展

第 10 章：公司简介

• 公司股份分析
• 市场集中度
• Freshdesk
• 公司简介
• 公司收入
• 产品
• 最近的发展
• Zendesk
• 公司简介
• 公司收入
• 产品
• 最近的发展
• Microsoft Dynamics 365 Customer Service
• 公司简介
• 公司收入
• 产品
• 最近的发展
• Kayako
• 公司简介
• 公司收入
• 产品
• 最近的发展
• Salesforce Service Cloud
• 公司简介
• 公司收入
• 产品
• 最近的发展
• HappyFox
• 公司简介
• 公司收入
• 产品
• 最近的发展
• HubSpot Service Hub
• 公司简介
• 公司收入
• 产品
• 最近的发展
• Gorgias
• 公司简介
• 公司收入
• 产品
• 最近的发展
• Zoho Desk
• 公司简介
• 公司收入
• 产品
• 最近的发展
• ServiceNow
• 公司简介
• 公司收入
• 产品
• 最近的发展
• Desk.com
• 公司简介
• 公司收入
• 产品
• 最近的发展
• LiveChat
• 公司简介
• 公司收入
• 产品
• 最近的发展
• Help Scout
• 公司简介
• 公司收入
• 产品
• 最近的发展
• Oracle Service Cloud
• 公司简介
• 公司收入
• 产品
• 最近的发展
• 其他的
  • 公司简介
  • 公司收入
  • 产品
  • 最近的发展

注意 - 在公司概况中，财务详细资讯和近期发展视情况而定，或者如果是私人公司，则可能不包括在内

The global demand for Customer Service Software Market is presumed to reach the market size of nearly USD 29.39 Billion by 2032 from USD 10.95 Billion in 2023 with a CAGR of 11.6% under the study period 2024 - 2032.

Customer service software is a technology solution that helps businesses manage and improve customer interactions. It typically includes tools for tracking customer inquiries, resolving issues, and enhancing overall satisfaction. With features such as ticketing systems, knowledge bases, and communication channels, this software streamlines support processes and fosters efficient communication between businesses and their customers.

MARKET DYNAMICS

The customer service software market is thriving due to the evolving customer service landscape and the integration of advanced technologies. Companies are recognizing the importance of providing seamless and personalized customer experiences, leading to the adoption of customer service software. The rise of e-commerce and the need for omnichannel support further fuel the market as businesses aim to engage with customers across various platforms. Artificial intelligence and chatbots play a crucial role in automating customer interactions, improving efficiency, and reducing response times. The recent pandemic has also accelerated the digital transformation, pushing companies to invest in software solutions for remote customer support, contributing to the market's growth.

The report covers Porter's Five Forces Model, Market Attractiveness Analysis, and Value Chain analysis. These tools help to get a clear picture of the industry's structure and evaluate the competition attractiveness at a global level. Additionally, these tools also give an inclusive assessment of each segment in the global market of customer service software. The growth and trends of Customer Service Software Industry provide a holistic approach to this study.

MARKET SEGMENTATION

This section of the customer service software market report provides detailed data on the segments by analyzing them at country and regional level, thereby assisting the strategist in identifying the target demographics for the respective product or services with the upcoming opportunities.

By End-User Industry

• Manufacturing
• Healthcare
• Government
• BFSI
• IT & Telecommunication
• Retail & E-Commerce
• Others

By Deployment

• SaaS
• Cloud-Based

By Component

• Services
• Software

REGIONAL ANALYSIS

This section covers the regional outlook, which accentuates current and future demand for the Customer Service Software market across North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. Further, the report focuses on demand, estimation, and forecast for individual application segments across all the prominent regions.

The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide. The major players in the customer service software market include Freshdesk, Zendesk, Microsoft Dynamics 365 Customer Service, Kayako, Salesforce Service Cloud, HappyFox, HubSpot Service Hub, Gorgias, Zoho Desk, ServiceNow, Desk.com, LiveChat, Help Scout, Oracle Service Cloud, and others. This section consists of a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.

In case you have any custom requirements, do write to us. Our research team can offer a customized report as per your need.

TABLE OF CONTENTS

1 . PREFACE

• 1.1. Report Description
  • 1.1.1. Objective
  • 1.1.2. Target Audience
  • 1.1.3. Unique Selling Proposition (USP) & offerings
• 1.2. Research Scope
• 1.3. Research Methodology
  • 1.3.1. Market Research Process
  • 1.3.2. Market Research Methodology

2 . EXECUTIVE SUMMARY

• 2.1. Highlights of Market
• 2.2. Global Market Snapshot

3 . CUSTOMER SERVICE SOFTWARE - INDUSTRY ANALYSIS

• 3.1. Introduction - Market Dynamics
• 3.2. Market Drivers
• 3.3. Market Restraints
• 3.4. Opportunities
• 3.5. Industry Trends
• 3.6. Porter's Five Force Analysis
• 3.7. Market Attractiveness Analysis
  • 3.7.1 Market Attractiveness Analysis By End-User Industry
  • 3.7.2 Market Attractiveness Analysis By Deployment
  • 3.7.3 Market Attractiveness Analysis By Component
  • 3.7.4 Market Attractiveness Analysis By Region

4 . VALUE CHAIN ANALYSIS

• 4.1. Value Chain Analysis
• 4.2. Raw Material Analysis
  • 4.2.1. List of Raw Materials
  • 4.2.2. Raw Material Manufactures List
  • 4.2.3. Price Trend of Key Raw Materials
• 4.3. List of Potential Buyers
• 4.4. Marketing Channel
  • 4.4.1. Direct Marketing
  • 4.4.2. Indirect Marketing
  • 4.4.3. Marketing Channel Development Trend

5 . GLOBAL CUSTOMER SERVICE SOFTWARE MARKET ANALYSIS BY END-USER INDUSTRY

• 5.1 Overview by End-User Industry
• 5.2 Historical and Forecast Data
• 5.3 Analysis by End-User Industry
• 5.4 Manufacturing Historic and Forecast Sales by Regions
• 5.5 Healthcare Historic and Forecast Sales by Regions
• 5.6 Government Historic and Forecast Sales by Regions
• 5.7 BFSI Historic and Forecast Sales by Regions
• 5.8 IT & Telecommunication Historic and Forecast Sales by Regions
• 5.9 Retail & E-Commerce Historic and Forecast Sales by Regions
• 5.10. Others Historic and Forecast Sales by Regions

6 . GLOBAL CUSTOMER SERVICE SOFTWARE MARKET ANALYSIS BY DEPLOYMENT

• 6.1 Overview by Deployment
• 6.2 Historical and Forecast Data
• 6.3 Analysis by Deployment
• 6.4 SaaS Historic and Forecast Sales by Regions
• 6.5 Cloud-Based Historic and Forecast Sales by Regions

7 . GLOBAL CUSTOMER SERVICE SOFTWARE MARKET ANALYSIS BY COMPONENT

• 7.1 Overview by Component
• 7.2 Historical and Forecast Data
• 7.3 Analysis by Component
• 7.4 Services Historic and Forecast Sales by Regions
• 7.5 Software Historic and Forecast Sales by Regions

8 . GLOBAL CUSTOMER SERVICE SOFTWARE MARKET ANALYSIS BY GEOGRAPHY

• 8.1. Regional Outlook
• 8.2. Introduction
• 8.3. North America Sales Analysis
  • 8.3.1. Overview, Historic and Forecast Data Sales Analysis
  • 8.3.2. North America By Segment Sales Analysis
  • 8.3.3. North America By Country Sales Analysis
  • 8.3.4. United State Sales Analysis
  • 8.3.5. Canada Sales Analysis
  • 8.3.6. Mexico Sales Analysis
• 8.4. Europe Sales Analysis
  • 8.4.1. Overview, Historic and Forecast Data Sales Analysis
  • 8.4.2. Europe by Segment Sales Analysis
  • 8.4.3. Europe by Country Sales Analysis
  • 8.4.4. United Kingdom Sales Analysis
  • 8.4.5. France Sales Analysis
  • 8.4.6. Germany Sales Analysis
  • 8.4.7. Italy Sales Analysis
  • 8.4.8. Russia Sales Analysis
  • 8.4.9. Rest Of Europe Sales Analysis
• 8.5. Asia Pacific Sales Analysis
  • 8.5.1. Overview, Historic and Forecast Data Sales Analysis
  • 8.5.2. Asia Pacific by Segment Sales Analysis
  • 8.5.3. Asia Pacific by Country Sales Analysis
  • 8.5.4. China Sales Analysis
  • 8.5.5. India Sales Analysis
  • 8.5.6. Japan Sales Analysis
  • 8.5.7. South Korea Sales Analysis
  • 8.5.8. Australia Sales Analysis
  • 8.5.9. South East Asia Sales Analysis
  • 8.5.10. Rest Of Asia Pacific Sales Analysis
• 8.6. Latin America Sales Analysis
  • 8.6.1. Overview, Historic and Forecast Data Sales Analysis
  • 8.6.2. Latin America by Segment Sales Analysis
  • 8.6.3. Latin America by Country Sales Analysis
  • 8.6.4. Brazil Sales Analysis
  • 8.6.5. Argentina Sales Analysis
  • 8.6.6. Peru Sales Analysis
  • 8.6.7. Chile Sales Analysis
  • 8.6.8. Rest of Latin America Sales Analysis
• 8.7. Middle East & Africa Sales Analysis
  • 8.7.1. Overview, Historic and Forecast Data Sales Analysis
  • 8.7.2. Middle East & Africa by Segment Sales Analysis
  • 8.7.3. Middle East & Africa by Country Sales Analysis
  • 8.7.4. Saudi Arabia Sales Analysis
  • 8.7.5. UAE Sales Analysis
  • 8.7.6. Israel Sales Analysis
  • 8.7.7. South Africa Sales Analysis
  • 8.7.8. Rest Of Middle East And Africa Sales Analysis

9 . COMPETITIVE LANDSCAPE OF THE CUSTOMER SERVICE SOFTWARE COMPANIES

• 9.1. Customer Service Software Market Competition
• 9.2. Partnership/Collaboration/Agreement
• 9.3. Merger And Acquisitions
• 9.4. New Product Launch
• 9.5. Other Developments

10 . COMPANY PROFILES OF CUSTOMER SERVICE SOFTWARE INDUSTRY

• 10.1. Company Share Analysis
• 10.2. Market Concentration Rate
• 10.3. Freshdesk
  • 10.3.1. Company Overview
  • 10.3.2. Company Revenue
  • 10.3.3. Products
  • 10.3.4. Recent Developments
• 10.4. Zendesk
  • 10.4.1. Company Overview
  • 10.4.2. Company Revenue
  • 10.4.3. Products
  • 10.4.4. Recent Developments
• 10.5. Microsoft Dynamics 365 Customer Service
  • 10.5.1. Company Overview
  • 10.5.2. Company Revenue
  • 10.5.3. Products
  • 10.5.4. Recent Developments
• 10.6. Kayako
  • 10.6.1. Company Overview
  • 10.6.2. Company Revenue
  • 10.6.3. Products
  • 10.6.4. Recent Developments
• 10.7. Salesforce Service Cloud
  • 10.7.1. Company Overview
  • 10.7.2. Company Revenue
  • 10.7.3. Products
  • 10.7.4. Recent Developments
• 10.8. HappyFox
  • 10.8.1. Company Overview
  • 10.8.2. Company Revenue
  • 10.8.3. Products
  • 10.8.4. Recent Developments
• 10.9. HubSpot Service Hub
  • 10.9.1. Company Overview
  • 10.9.2. Company Revenue
  • 10.9.3. Products
  • 10.9.4. Recent Developments
• 10.10. Gorgias
  • 10.10.1. Company Overview
  • 10.10.2. Company Revenue
  • 10.10.3. Products
  • 10.10.4. Recent Developments
• 10.11. Zoho Desk
  • 10.11.1. Company Overview
  • 10.11.2. Company Revenue
  • 10.11.3. Products
  • 10.11.4. Recent Developments
• 10.12. ServiceNow
  • 10.12.1. Company Overview
  • 10.12.2. Company Revenue
  • 10.12.3. Products
  • 10.12.4. Recent Developments
• 10.13. Desk.com
  • 10.13.1. Company Overview
  • 10.13.2. Company Revenue
  • 10.13.3. Products
  • 10.13.4. Recent Developments
• 10.14. LiveChat
  • 10.14.1. Company Overview
  • 10.14.2. Company Revenue
  • 10.14.3. Products
  • 10.14.4. Recent Developments
• 10.15. Help Scout
  • 10.15.1. Company Overview
  • 10.15.2. Company Revenue
  • 10.15.3. Products
  • 10.15.4. Recent Developments
• 10.16. Oracle Service Cloud
  • 10.16.1. Company Overview
  • 10.16.2. Company Revenue
  • 10.16.3. Products
  • 10.16.4. Recent Developments
• 10.17. Others
  • 10.17.1. Company Overview
  • 10.17.2. Company Revenue
  • 10.17.3. Products
  • 10.17.4. Recent Developments

Note - in company profiling, financial details and recent development are subject to availability or might not be covered in case of private companies

LIST OF TABLES

• Market Snapshot
• Drivers : Impact Analysis
• Restraints : Impact Analysis
• List of Raw Material
• List of Raw Material Manufactures
• List of Potential Buyers
• Analysis by End-User Industry (USD MN)
• Manufacturing Market Sales by Geography (USD MN)
• Healthcare Market Sales by Geography (USD MN)
• Government Market Sales by Geography (USD MN)
• BFSI Market Sales by Geography (USD MN)
• IT & Telecommunication Market Sales by Geography (USD MN)
• Retail & E-Commerce Market Sales by Geography (USD MN)
• Others Market Sales by Geography (USD MN)
• Analysis Market by Deployment (USD MN)
• SaaS Market Sales by Geography (USD MN)
• Cloud-Based Market Sales by Geography (USD MN)
• Analysis by Component (USD MN)
• Services Market Sales by Geography (USD MN)
• Software Market Sales by Geography (USD MN)
• Global Customer Service Software Market Sales by Geography (USD MN)
• North America Market Analysis (USD MN)
• United State Market Analysis (USD MN)
• Canada Market Analysis (USD MN)
• Mexico Market Analysis (USD MN)
• Europe Market Analysis (USD MN)
• Europe Market Estimate by Country (USD MN)
• United Kingdom Market Analysis (USD MN)
• France Market Analysis (USD MN)
• Germany Market Analysis (USD MN)
• Italy Market Analysis (USD MN)
• Russia Market Analysis (USD MN)
• Spain Market Analysis (USD MN)
• Rest of Europe Market Analysis (USD MN)
• Asia Pacific Market Analysis (USD MN)
• China Market Analysis (USD MN)
• Japan Market Analysis (USD MN)
• India Market Analysis (USD MN)
• South Korea Market Analysis (USD MN)
• Australia Market Analysis (USD MN)
• South East Asia Market Analysis (USD MN)
• Rest of Asia Pacific Market Analysis (USD MN)
• Latin America Market Analysis (USD MN)
• Brazil Market Analysis (USD MN)
• Argentina Market Analysis (USD MN)
• Peru Market Analysis (USD MN)
• Chile Market Analysis (USD MN)
• Rest of Latin America Market Analysis (USD MN)
• Middle East & Africa Market Analysis (USD MN)
• Saudi Arabia Market Analysis (USD MN)
• UAE Market Analysis (USD MN)
• Israel Market Analysis (USD MN)
• South Africa Market Analysis (USD MN)
• Rest of Middle East and Africa Market Analysis (USD MN)
• Partnership/Collaboration/Agreement
• Mergers And Acquisition

LIST OF FIGURES

• Research Scope of Customer Service Software Report
• Market Research Process
• Market Research Methodology
• Global Customer Service Software Market Size, by Region (USD MN)
• Porters Five Forces Analysis
• Market Attractiveness Analysis by End-User Industry
• Market Attractiveness Analysis by Deployment
• Market Attractiveness Analysis by Component
• Market Attractiveness Analysis by Region
• Value Chain Analysis
• Global Market Analysis by End-User Industry (USD MN)
• Manufacturing Market Sales by Geography (USD MN)
• Healthcare Market Sales by Geography (USD MN)
• Government Market Sales by Geography (USD MN)
• BFSI Market Sales by Geography (USD MN)
• IT & Telecommunication Market Sales by Geography (USD MN)
• Retail & E-Commerce Market Sales by Geography (USD MN)
• Others Market Sales by Geography (USD MN)
• Global Market Analysis by Deployment (USD MN)
• SaaS Market Sales by Geography (USD MN)
• Cloud-Based Market Sales by Geography (USD MN)
• Global Market Analysis by Component (USD MN)
• Services Market Sales by Geography (USD MN)
• Software Market Sales by Geography (USD MN)
• Global Market Sales (USD MN)
• North America Market Sales (USD MN)
• Europe Market Sales (USD MN)
• Asia Pacific Market Sales (USD MN)
• Latin America Market Sales (USD MN)
• Middle East & Africa Market Sales (USD MN)
• Recent Development in Industry
• Top Company Market Share Analysis

Kindly note that the above listed are the basic tables and figures of the report and are not limited to the TOC.