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客户参与:全球预测(2025年～2030年)
市场调查报告书
商品编码
1858288

客户参与:全球预测(2025年～2030年)

Customer Engagement: Worldwide Forecast 2025-2030
出版日期: | 出版商: Analysys Mason | 英文 13 Slides | 商品交期: 最快1-2个工作天内

价格
简介目录

"在技术进步的推动下，客户互动市场的收入成长预计将保持强劲势头。"

本报告预测了 2025 年至 2030 年电信业者在客户互动解决方案及相关服务方面的支出，并为供应商和营运商提供了建议。

本预测报告及附录提供：

  • 全球客户互动市场支出的详细六年预测
    • 四个关键应用细分领域：产品生命週期管理/目录、销售/市场线索管理、顾客旅程管理与顾客体验管理
    • 两种产品类型：产品相关服务与专业服务 (PS)
    • 四种通讯服务：行动通讯、物联网、消费者固定通讯和企业固定通信
    • 八区：中东欧 (CEE)、已开发亚太地区 (DVAP)、新兴亚太地区 (EMAP)、拉丁美洲、中东和北非 (MENA)、北美 (NA)、撒哈拉以南非洲 (SSA) 和西欧 (WE)
  • 探讨关键市场驱动因素及其对预测期内支出的影响
  • 分析影响顾客互动市场的商业环境与区域动态
  • 详细的市场定义
  • 对营运商和供应商的建议
简介目录

"Revenue growth in the customer engagement market is expected to be strong, driven by technological advances."

This report provides forecasts for telecoms operator spending on customer engagement solutions and related services for 2025-2030. The report also provides recommendations for vendors and operators.

This forecast report and the accompanying data annex provide:

  • a detailed, 6-year worldwide forecast for spending in the customer engagement market, split into:
    • four main application sub-segments: offer lifecycle management and catalogues, sales and marketing lead management, customer journey management and customer experience management
    • two delivery types: product-related and professional services (PS)
    • four telecoms services: mobile, IoT, consumer fixed and business fixed
    • eight geographical regions: Central and Eastern Europe (CEE), developed Asia-Pacific (DVAP), emerging Asia-Pacific (EMAP), Latin America (LATAM), the Middle East and North Africa (MENA), North America (NA), Sub-Saharan Africa (SSA) and Western Europe (WE)
  • an examination of the key market drivers and how they will affect spending during the forecast period
  • analysis of the business environment and regional dynamics that will influence the customer engagement market
  • a detailed market definition
  • recommendations for operators and vendors.