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客户经验管理(CXM)市场:各零件，各部署，各组织规模，接触点，各用途，各地区 - 规模，占有率，展望，机会分析，2023-2030年

市场调查报告书

商品编码

1290543

客户经验管理(CXM)市场:各零件，各部署，各组织规模，接触点，各用途，各地区 - 规模，占有率，展望，机会分析，2023-2030年

Customer Experience Management Market, By Component (Solutions, Services ), By Deployment, By Organization Size, By Touch point, By Application, and By Geography - Size, Share, Outlook, and Opportunity Analysis, 2023 - 2030

出版日期: 2023年04月27日 | 出版商:

Coherent Market Insights | 英文 154 Pages | 商品交期: 2-3个工作天内

价格

简介目录

市场动态:

对基于云的 CRM 系统的需求不断增长预计将在预测期内推动全球客户体验管理 (CXM) 市场的增长。这些系统使企业能够在任何地方、任何设备上存储数据并提供对客户数据的访问，并且比本地部署更具成本效益。

然而，缺乏创新、与数据隐私和安??全相关的问题预计将阻碍预测期内全球客户体验管理（CXM）市场的增长。

本调查的主要特征

本报告提供以2021年为基准年的预测期间（2022-2030 年）之全球客户经验管理(CXM)市场的市场规模和復合年增长率（CAGR %）相关的详细分析。
并阐明不同部门市场的潜在收入机会，说明该市场具有魅力的投资主张矩阵。
同时并提供市场推动因素和限制、机会、新产品发布或批准、市场趋势、区域前景和主要参与者采用的竞争战略等重要考察。
并基于企业亮点，各类型投资组合、主要焦点、财务业绩和市场策略等参数，介绍全球客户经验管理(CXM)市场的主要参与者之企业简介。
藉由该报告提供的洞察，将能帮助营销人员和公司高管能够就未来的产品发布、类型升级、市场扩张和营销策略做出明智的决策。
全球客户经验管理(CXM)市场报告配合该行业的各种利益相关者，包括投资者、供应商、产品製造商、分销商、新进入者和金融分析师。
利益相关者可以透过全球客户经验管理(CXM)市场用于分析的各种战略矩阵来帮助他们更容易做下决策。

Customer experience management (CXM) solutions help to improve consumer loyalty by enhancing the user experience, improving the efficiency of the organization's human resources, and reducing operational costs. They also allow organizations to gain insights into their customers' behavior and preferences, allowing them to provide more personalized services. The right customer experience management technology can help businesses turn data into insights and then automate actions based on them. This is critical to maximizing the value of the customer data and improving the business performance in the long run.

Market Dynamics:

The increased demand for cloud-based CRM systems is expected to drive growth of the global customer experience management market over the forecast period. These systems allow companies to store data and provide access to customer data from any location and device, and are cost-effective compared with on-premises models.

However, lack of innovation, and issues regarding data privacy and security are the factors expected to hinder growth of the global customer experience management market over the forecast period.

Key features of the study:

This report provides in-depth analysis of the global customer experience management market, and provides market size (US$ Billion) and compound annual growth rate (CAGR%) for the forecast period (2023-2030), considering 2022 as the base year
It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrices for this market
This study also provides key insights about market drivers, restraints, opportunities, new product launches or approval, market trends, regional outlook, and competitive strategies adopted by key players
It profiles key players in the global customer experience management market based on the following parameters - company highlights, products portfolio, key highlights, financial performance, and strategies
Key companies covered as a part of this study include MaritzCX Research LLC (Inmoment LLC), Adobe Inc., Medallia Inc., Oracle Corporation, Clarabridge, SAP SE, Sitecore, IBM Corporation, Zendesk, Avaya Inc., Open Text Corporation, Verint Systems Inc., and Tech Mahindra
Insights from this report would allow marketers and the management authorities of the companies to make informed decisions regarding their future product launches, type up-gradation, market expansion, and marketing tactics
The global customer experience management market report caters to various stakeholders in this industry including investors, suppliers, product manufacturers, distributors, new entrants, and financial analysts
Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the global customer experience management market

Detailed Segmentation:

Global Customer Experience Management Market, By Component
- Solutions
- Services
- Professional Services
- Managed Services
Global Customer Experience Management Market, By Deployment
- Cloud
- On-premise
Global Customer Experience Management Market, By Organization Size
- SMEs
- Large Enterprises
Global Customer Experience Management Market, By Touchpoint
- Telephone
- Email
- Web
- Social Media
- Other Touchpoints
Global Customer Experience Management Market, By Application
- BFSI
- Retail
- IT and Telecommunications
- Healthcare
- Manufacturing
- Government
- Travel and Transportation
- Other Applications
Global Customer Experience Management Market, By Geography
- North America
- Europe
- Asia Pacific
- Latin America
- Middle East & Africa
Company Profiles:
- Adobe Inc.
- Oracle Corporation
- SAP SE
- IBM Corporation
- Avaya Inc.
- Verint Systems Inc.
- Tech Mahindra
- Open Text Corporation.
- Zendesk
- Sitecore
- Clarabridge
- Medallia Inc.
- MaritzCX Research LLC (Inmoment LLC)

1. Research Objectives and Assumptions

Research Objectives
Assumptions
Abbreviations

2. Market Purview

Report Description
- Market Definition and Scope
Executive Summary
- Market Snapshot, By Component
- Market Snapshot, By Deployment
- Market Snapshot, By Organization Size
- Market Snapshot, By Touch point
- Market Snapshot, By Application
Coherent Opportunity Map (COM)

3. Market Dynamics, Regulations, and Trends Analysis

Market Dynamics
- Drivers
Increasing adoption of automation, cloud-based technology, and advanced analytics
Rising demand for personalized customer
- Restraints
Issues regarding data privacy and security
Increasing regulatory compliance
- Opportunities
Growing adoption of AI
Impact Analysis
Key Highlights
Regulatory Scenario
Product launch/Approvals
PEST Analysis
PORTER's Analysis
Merger and Acquisition Scenario

4. Global Customer Experience Management Market - Impact of Coronavirus (COVID-19) Pandemic

COVID-19 Epidemiology
Supply Side and Demand Side Analysis
Economic Impact

5. Global Customer Experience Management Market , By Component, 2017-2030, (US$ Bn)

Introduction
- Market Share Analysis, 2023 and 2030 (%)
- Y-o-Y Growth Analysis, 2017 - 2030
- Segment Trends
Solutions
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Bn)
Services
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Bn)
Professional Services
Managed Services

6. Global Customer Experience Management Market , By Deployment, 2017-2030, (US$ Bn)

Introduction
- Market Share Analysis, 2023 and 2030 (%)
- Y-o-Y Growth Analysis, 2017 - 2030
- Segment Trends
Cloud
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
On-premise
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)

7. Global Customer Experience Management Market , By Organization Size, 2017-2030, (US$ Bn)

Introduction
- Market Share Analysis, 2023 and 2030 (%)
- Y-o-Y Growth Analysis, 2017 - 2030
- Segment Trends
SMEs
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Large Enterprises
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)

8. Global Customer Experience Management Market , By Touchpoint, 2017-2030, (US$ Bn)

Introduction
- Market Share Analysis, 2023 and 2030 (%)
- Y-o-Y Growth Analysis, 2017 - 2030
- Segment Trends
Telephone
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Email
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Web
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Social Media
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Other Touchpoints
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)

9. Global Customer Experience Management Market , By Application, 2017-2030, (US$ Bn)

Introduction
- Market Share Analysis, 2023 and 2030 (%)
- Y-o-Y Growth Analysis, 2017 - 2030
- Segment Trends
BFSI
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Retail
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
IT and Telecommunications
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Healthcare
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Manufacturing
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Government
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Travel and Transportation
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
Other Applications
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)

10. Global Customer Experience Management Market , By Region, 2017-2030, (US$ Bn)

Introduction
- Market Share Analysis, By Country, 2023 and 2030 (%)
- Y-o-Y Growth Analysis, For Country 2017-2030
- Country Trends
North America
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, By Component, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Deployment, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Organization Size, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Touch point:, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Application, 2017-2030,(US$ Bn)
Europe
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, By Component, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Deployment, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Organization Size, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Touch point:, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Application, 2017-2030,(US$ Bn)
Asia Pacific
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, By Component, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Deployment, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Organization Size, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Touch point:, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Application, 2017-2030,(US$ Bn)
Latin America
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, By Component, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Deployment, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Organization Size, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Touch point:, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Application, 2017-2030,(US$ Bn)
Middle East & Africa
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, By Component, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Deployment, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Organization Size, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Touch point:, 2017-2030,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Application, 2017-2030,(US$ Bn)

11. Competitive Landscape

Adobe Inc.
- Company Highlights
- Product Portfolio
- Key Developments
- Financial Performance
- Strategies
Oracle Corporation
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
SAP SE
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
IBM Corporation
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
Avaya Inc.
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
Verint Systems Inc.
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
Tech Mahindra
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
Open Text Corporation.
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
Zendesk
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
Sitecore
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
Analyst Views

12. Section

Research Methodology
About us

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License/价格

客户经验管理(CXM)市场:各零件，各部署，各组织规模，接触点，各用途，各地区 - 规模，占有率，展望，机会分析，2023-2030年

Customer Experience Management Market, By Component (Solutions, Services ), By Deployment, By Organization Size, By Touch point, By Application, and By Geography - Size, Share, Outlook, and Opportunity Analysis, 2023 - 2030

市场动态:

本调查的主要特征

目录

第1章调查目的与前提条件

第2章市场展望

第3章市场动态，法规，趋势分析

第4章全球客户经验管理(CXM)市场 - 冠状病毒(COVID-19)大流行病的影响

第5章客户经验管理(CXM)的全球市场:各零件，2017年～2030年

第6章客户经验管理(CXM)的全球市场:各部署，2017-2030年

第7章客户经验管理(CXM)的全球市场:各组织规模，2017年～2030年

第8章客户经验管理(CXM)的全球市场:接触点，2017年～2030年

第9章客户经验管理(CXM)的全球市场:各用途，2017年～2030年

第10章客户经验管理(CXM)的全球市场:各地区，2017年～2030年

第11章竞争情形

第12章章节

Market Dynamics:

Key features of the study:

Detailed Segmentation:

Table of Contents

1. Research Objectives and Assumptions

2. Market Purview

3. Market Dynamics, Regulations, and Trends Analysis

4. Global Customer Experience Management Market - Impact of Coronavirus (COVID-19) Pandemic

5. Global Customer Experience Management Market , By Component, 2017-2030, (US$ Bn)

6. Global Customer Experience Management Market , By Deployment, 2017-2030, (US$ Bn)

7. Global Customer Experience Management Market , By Organization Size, 2017-2030, (US$ Bn)

8. Global Customer Experience Management Market , By Touchpoint, 2017-2030, (US$ Bn)

9. Global Customer Experience Management Market , By Application, 2017-2030, (US$ Bn)

10. Global Customer Experience Management Market , By Region, 2017-2030, (US$ Bn)

11. Competitive Landscape

12. Section

客户经验管理(CXM)市场:各零件，各部署，各组织规模，接触点，各用途，各地区 - 规模，占有率，展望，机会分析，2023-2030年

Customer Experience Management Market, By Component (Solutions, Services ), By Deployment, By Organization Size, By Touch point, By Application, and By Geography - Size, Share, Outlook, and Opportunity Analysis, 2023 - 2030

市场动态:

本调查的主要特征

目录

第1章 调查目的与前提条件

第2章 市场展望

第3章 市场动态，法规，趋势分析

第4章 全球客户经验管理(CXM)市场 - 冠状病毒(COVID-19)大流行病的影响

第5章 客户经验管理(CXM)的全球市场:各零件，2017年～2030年

第6章 客户经验管理(CXM)的全球市场:各部署，2017-2030年

第7章 客户经验管理(CXM)的全球市场:各组织规模，2017年～2030年

第8章 客户经验管理(CXM)的全球市场:接触点，2017年～2030年

第9章 客户经验管理(CXM)的全球市场:各用途，2017年～2030年

第10章 客户经验管理(CXM)的全球市场:各地区，2017年～2030年

第11章 竞争情形

第12章 章节

Market Dynamics:

Key features of the study:

Detailed Segmentation:

Table of Contents

1. Research Objectives and Assumptions

2. Market Purview

3. Market Dynamics, Regulations, and Trends Analysis

4. Global Customer Experience Management Market - Impact of Coronavirus (COVID-19) Pandemic

5. Global Customer Experience Management Market , By Component, 2017-2030, (US$ Bn)

6. Global Customer Experience Management Market , By Deployment, 2017-2030, (US$ Bn)

7. Global Customer Experience Management Market , By Organization Size, 2017-2030, (US$ Bn)

8. Global Customer Experience Management Market , By Touchpoint, 2017-2030, (US$ Bn)

9. Global Customer Experience Management Market , By Application, 2017-2030, (US$ Bn)

10. Global Customer Experience Management Market , By Region, 2017-2030, (US$ Bn)

11. Competitive Landscape

12. Section

第1章调查目的与前提条件

第2章市场展望

第3章市场动态，法规，趋势分析

第4章全球客户经验管理(CXM)市场 - 冠状病毒(COVID-19)大流行病的影响

第5章客户经验管理(CXM)的全球市场:各零件，2017年～2030年

第6章客户经验管理(CXM)的全球市场:各部署，2017-2030年

第7章客户经验管理(CXM)的全球市场:各组织规模，2017年～2030年

第8章客户经验管理(CXM)的全球市场:接触点，2017年～2030年

第9章客户经验管理(CXM)的全球市场:各用途，2017年～2030年

第10章客户经验管理(CXM)的全球市场:各地区，2017年～2030年

第11章竞争情形

第12章章节