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市场调查报告书
商品编码
1424410

开放原始码CRM 软体市场：按类型、按部署型态、按组织规模、按最终用户行业、按应用程式、按元件、按地区

Open Source CRM Software Market, By Type, By Deployment Mode, By Organization Size, By End-user Industry, By Application, By Component, By Geography
出版日期: | 出版商: Coherent Market Insights | 英文 150 Pages | 商品交期: 2-3个工作天内

价格
简介目录

开放原始码CRM 软体市场规模预计将从 2023 年的 25.9 亿美元增加到 2030 年的 59.4 亿美元，预测期内复合年增长率为 12.6%。

报告范围 报告详情
基准年 2022年 2023/2024年市场规模 25.9亿美元
实际资料 2017年至2021年 预测期 2023-2030
预测期间 2023/2024 至 2030/2031 年复合年增长率： 12.60% 2030/2031价值预测 59.4亿美元
图 1. 2023 年开放原始码CRM 软体的全球市场占有率(%)（按地区）
开源CRM软体市场-IMG1

开放原始码客户关係管理（CRM）是指原始码可以自由修改、免费提供的CRM软体。传统上，CRM 对于许多组织来说是专有的且昂贵。然而，开放原始码CRM 为管理客户关係和互动提供了经济高效的替代方案。开放原始码CRM 的主要优点包括初期成本低、根据业务需求弹性製化功能以及避免供应商锁定。随着人们对减少技术支出的兴趣日益浓厚，中小型企业越来越多地采用开放原始码CRM 解决方案。

近年来，开放原始码CRM 软体因其弹性、经济性和客製化选项而广受欢迎。与专有 CRM 解决方案不同，开放原始码CRM 软体可让企业存取和修改原始程式码，使其高度适应特定组织的需求。这使得公司能够创建适合其独特需求的客製化 CRM 系统。

开放原始码CRM 软体提供多种功能，例如联络人管理、潜在客户追踪、销售额预测、客户支援等。此外，它还提供与其他业务应用程式的无缝集成，从而提高效率和生产力。透过存取原始程式码，企业可以自订软体以适应其现有的工作流程，从而确保无缝过渡并最大限度地减少对业务的干扰。

市场动态：

开放原始码CRM 软体市场预计在未来几年将显着成长。有几个因素促成了这种成长，包括成本效益、可自订性和弹性以及整合能力。例如，企业可以新增或删除模组、自订工作流程以及与其他业务应用程式整合。开放原始码社群提供的定期更新和升级也支持了市场成长。然而，实施和维护开放原始码CRM 软体可能需要技术专业知识，这对于一些没有必要资源或技能的公司来说可能是一个挑战。也就是说，对客製化 CRM 解决方案不断增长的需求意味着企业正在寻找可以客製化以满足其独特需求的 CRM 解决方案，这为开放原始码CRM 软体供应商创造了机会。

本研究的主要特点

  • 本报告对全球开放原始码CRM软体市场进行了详细分析，并提供了以2022年为基准年的预测期（2023-2030）的市场规模和年复合成长率（CAGR%）。
  • 它还强调了各个细分市场的潜在收益成长机会，并为该市场说明了一系列有吸引力的投资提案。
  • 它还提供了有关市场驱动因素、限制因素、机会、新产品发布和核准、市场趋势、区域前景、主要企业采取的竞争策略等的主要考察。
  • 本报告根据公司亮点、产品系列、主要亮点、财务表现和策略等参数，介绍了全球开放原始码CRM 软体市场的主要企业。
  • 该报告的见解使行销人员和经营团队负责人就未来的产品发布、类型升级、市场扩张和行销策略做出明智的决策。
  • 全球开放原始码CRM 软体市场报告针对该行业的各个相关人员，如投资者、供应商、产品製造商、经销商、新进业者和财务分析师。
  • 相关人员可以透过用于分析全球开放原始码CRM 软体市场的各种策略矩阵来促进他们的决策。

目录

第一章 研究目的与前提

  • 研究目标
  • 先决条件
  • 简称

第二章 市场展望

  • 报告说明
    • 市场定义和范围
  • 执行摘要
  • Coherent Opportunity Map（COM）

第三章市场动态、法规及趋势分析

  • 市场动态
  • 开放原始码CRM 的弹性和客製化性
  • 开放原始码CRM 解决方案的成本效益
  • 开放原始码减少了供应商依赖和锁定
  • 透过开放原始码开发进行创新和协作
  • 与开放原始码程式码相关的资料安全问题
  • 客户缺乏对开放原始码CRM 优势的认识
  • 缺乏客製化开放原始码CRM 的熟练人才
  • 主要亮点
  • 监管场景
  • 产品发布/核准
  • PEST分析
  • 波特的分析
  • 併购场景

第 4 章开放原始码CRM 软体市场 –冠状病毒(COVID-19) 大流行的影响

  • 新型冠状病毒感染疾病（COVID-19）的流行病学
  • 供需面分析
  • 经济影响

第 5 章 2017-2030 年开放原始码CRM 软体市场（按类型）

  • 营运型客户关係管理
  • 分析型客户关係管理
  • 联合客户关係管理
  • 其他类型

第 6 章开放原始码CRM 软体市场，依部署型态，2017-2030 年

  • 本地
  • 云端基础
  • 混合

第 7 章开放原始码CRM 软体市场，依组织规模划分，2017-2030 年

  • 大公司
  • 中小企业

第 8 章开放原始码CRM 软体市场，依最终用户产业划分，2017-2030 年

  • BFSI
  • 零售
  • 卫生保健
  • 电信与资讯技术
  • 製造业
  • 政府和教育
  • 其他的

第 9 章 2017-2030 年开放原始码CRM 软体市场（按应用）

  • 行销
  • 销售
  • 客户服务与支援
  • 其他的

第 10 章 2017-2030 年开放原始码CRM 软体市场（按地区）

  • 北美洲
  • 美国
  • 加拿大
  • 欧洲
  • 英国
  • 德国
  • 义大利
  • 法国
  • 俄罗斯
  • 其他欧洲国家
  • 亚太地区
  • 中国
  • 印度
  • 日本
  • ASEAN
  • 澳洲
  • 韩国
  • 其他亚太地区
  • 拉丁美洲
  • 巴西
  • 阿根廷
  • 墨西哥
  • 其他拉丁美洲
  • 中东和非洲
  • 以色列
  • 海湾合作委员会国家
  • 南非
  • 中东和非洲其他地区

第十一章竞争形势

  • Aurea CRM
  • Insightly
  • Microsoft
  • Oracle CX Cloud
  • SAGE CRM
  • Adobe CRM
  • NICE CX
  • SugarCRM
  • vTiger
  • Odoo
  • Agile CRM
  • bpm'online
  • RepairShopr
  • Pipedrive
  • Zoho CRM
  • SuiteCRM
  • Salesforce
  • HubSpot
  • Insightly
  • Base
  • Apptivo
  • Nutshell
  • Really Simple Systems
  • Teamgate
  • Bitrix24
  • Creatio
  • Zurmo
  • FatFree CRM
  • EspoCRM

第12章 章节

  • 调查方法
  • 关于出版商
简介目录
Product Code: CMI6276

The open source CRM software market size is expected to reach US$ 5.94 billion by 2030, from US$ 2.59 billion in 2023, growing at a CAGR of 12.6% during the forecast period.

Report Coverage Report Details
Base Year: 2022 Market Size in 2023/2024: US$ 2.59 Bn
Historical Data for: 2017 to 2021 Forecast Period: 2023 - 2030
Forecast Period 2023/2024 to 2030/2031 CAGR: 12.60% 2030/2031 Value Projection: US$ 5.94 Bn
Figure 1. Global Open Source CRM Software Market Share (%), by Region, 2023
Open Source CRM Software Market - IMG1

Open source customer relationship management (CRM) refers to CRM software that is available freely and with source code that can be modified. Traditionally, CRMs have been proprietary and expensive for many organizations. However, open source CRMs provide a cost-effective alternative for managing relationships and interactions with customers. Some key benefits of open source CRMs include low upfront costs, flexibility to customize features as per business needs, and avoiding vendor lock-ins. With growing interest in reducing technology expenditures, the adoption of open source CRM solutions is on the rise among small and medium enterprises.

Open source CRM software has gained significant popularity in recent years due to its flexibility, affordability, and customization options. Unlike proprietary CRM solutions, open source CRM software allows businesses to access and modify the source code, making it highly adaptable to specific organizational needs. This enables businesses to create tailor-made CRM systems that fit their unique requirements.

Open source CRM software offers a range of features including contact management, lead tracking, sales forecasting, and customer support. Additionally, it provides seamless integration with other business applications, enhancing efficiency and productivity. With the ability to access the source code, businesses can customize the software to align with their existing workflows, ensuring a seamless transition and minimal disruption to operations.

Market Dynamics:

The open source CRM software market is expected to witness substantial growth in the coming years. Several factors contribute to this growth including cost-effectiveness, sustomization and flexibility, and integration capabilities. For instance, companies can add or remove modules, customize workflows, and integrate with other business applications. The availability of regular updates and upgrades by open source communities is also propelling the market growth. However, implementing and maintaining open source CRM software may require technical expertise, which can be a challenge for some businesses without the necessary resources or skills. Nevertheless, with the growing demand for customized CRM solutions, businesses are increasingly seeking CRM solutions that can be customized to fit their unique requirements, creating opportunities for open source CRM software providers.

Key Features of the Study:

  • This report provides an in-depth analysis of the global open source CRM software market, and provides market size (US$ Billion) and compound annual growth rate (CAGR%) for the forecast period (2023-2030), considering 2022 as the base year
  • It elucidates potential revenue growth opportunities across different segments and explains attractive investment proposition matrices for this market
  • This study also provides key insights about market drivers, restraints, opportunities, new product launches or approvals, market trends, regional outlook, and competitive strategies adopted by key players
  • It profiles key players in the global open source CRM software market based on the following parameters - company highlights, products portfolio, key highlights, financial performance, and strategies
  • Key companies covered as a part of this study include Aurea CRM, Insightly, Microsoft dyanamics CRM, Oracle CX Cloud, SAGE CRM, Adobe CRM, NICE CX , SugarCRM, Vtiger, Odoo, Agile CRM ,bpm'online, RepairShopr, Pipedrive, Zoho CRM, SuiteCRM, Salesforce, HubSpot, Insightly, Base, Apptivo, Nutshell, Really Simple Systems, Teamgate, Bitrix24, Creatio, Zurmo, FatFree CRM, and EspoCRM
  • Insights from this report would allow marketers and the management authorities of the companies to make informed decisions regarding their future product launches, type up-gradation, market expansion, and marketing tactics
  • The global open source CRM software market report caters to various stakeholders in this industry including investors, suppliers, product manufacturers, distributors, new entrants, and financial analysts
  • Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the global open source CRM software market

Detailed Segmentation:

  • By Type
    • Operational CRM
    • Analytical CRM
    • Collaborative CRM
    • Other types
  • By Deployment Mode
    • On-premises
    • Cloud-based
    • Hybrid
  • By Organization Size
    • Large Enterprises
    • Small & Medium Enterprises
  • By End-user Industry
    • BFSI
    • Retail
    • Healthcare
    • Telecom & IT
    • Manufacturing
    • Government & Education
    • Others
  • By Application
    • Marketing
    • Sales
    • Customer service and support
    • Others
  • By Region
    • North America
    • Europe
    • Asia Pacific
    • Latin America
    • Middle East & Africa
  • Key Player
    • Odoo
    • SuiteCRM
    • VTiger
    • Salesforce
    • Zoho
    • HubSpot
    • Pipedrive
    • Insightly
    • Base
    • Apptivo
    • Nutshell
    • Really Simple Systems
    • Teamgate
    • Bitrix24
    • Creatio
    • vTiger
    • SugarCRM
    • Zurmo
    • FatFree CRM
    • EspoCRM

Table of Contents

1. Research Objectives and Assumptions

  • Research Objectives
  • Assumptions
  • Abbreviations

2. Market Purview

  • Report Description
    • Market Definition and Scope
  • Executive Summary
    • Open Source CRM Software Market, By Type
    • Open Source CRM Software Market, By Deployment Mode
    • Open Source CRM Software Market, By Organization Size
    • Open Source CRM Software Market, By End-use Industry
    • Open Source CRM Software Market, By Application
    • Open Source CRM Software Market, By Region
  • Coherent Opportunity Map (COM)

3. Market Dynamics, Regulations, and Trends Analysis

  • Market Dynamics
    • Drivers
  • Flexibility and customization of open source CRM
  • Cost-effectiveness of open source CRM solutions
  • Open source mitigates vendor dependency and lock-ins
  • Innovation and collaboration driven by open source development
    • Restrains
  • Data security apprehensions associated with open source code
  • Lack of customer awareness about the benefits of open source CRM
  • Scarcity of skilled talent for customizing open source CRM
  • Key Highlights
  • Regulatory Scenario
  • Product Launch/Approvals
  • PEST Analysis
  • PORTER's Analysis
  • Merger and Acquisition Scenario

4. Open Source CRM Software Market - Impact of Coronavirus (COVID-19) Pandemic

  • COVID-19 Epidemiology
  • Supply Side and Demand Side Analysis
  • Economic Impact

5. Open Source CRM Software Market, By Type, 2017-2030, (US$ Bn)

  • Introduction
    • Market Share Analysis, 2023 and 2030 (%)
    • Y-o-Y Growth Analysis, 2018 - 2030
    • Segment Trends
  • Operational CRM
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Bn)
  • Analytical CRM
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Bn)
  • Collaborative CRM
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Bn)
  • Other Types
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Bn)

6. Open Source CRM Software Market, By Deployment Mode, 2017-2030, (US$ Bn)

  • Introduction
    • Market Share Analysis, 2023 and 2030 (%)
    • Y-o-Y Growth Analysis, 2018 - 2030
    • Segment Trends
  • On-premises
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
  • Cloud-based
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
  • Hybrid
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)

7. Open Source CRM Software Market, By Organization Size, 2017-2030, (US$ Bn)

  • Introduction
    • Market Share Analysis, 2023 and 2030 (%)
    • Y-o-Y Growth Analysis, 2018 - 2030
    • Segment Trends
  • Large Enterprises
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
  • Small & Medium Enterprises
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)

8. Open Source CRM Software Market, By End-user Industry, 2017-2030, (US$ Bn)

  • Introduction
    • Market Share Analysis, 2023 and 2030 (%)
    • Y-o-Y Growth Analysis, 2018 - 2030
    • Segment Trends
  • BFSI
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
  • Retail
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
  • Healthcare
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
  • Telecom & IT
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
  • Manufacturing
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
  • Government & Education
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
  • Others
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)

9. Open Source CRM Software Market, By Application, 2017-2030, (US$ Bn)

  • Introduction
    • Market Share Analysis, 2023 and 2030 (%)
    • Y-o-Y Growth Analysis, 2018 - 2030
    • Segment Trends
  • Marketing
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
  • Sales
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
  • Customer service and support
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)
  • Others
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, 2017-2030,(US$ Billion)

10. Open Source CRM Software Market, By Region, 2017-2030, (US$ Bn)

  • Introduction
    • Market Share Analysis, By Region, 2023 and 2030 (%)
    • Y-o-Y Growth Analysis, For Region, 2018 - 2030
    • Country Trends
  • North America
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, By Type, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By Deployment Mode, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By Organization Size, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By End-user Industry, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By Application, 2017-2030,(US$ Bn)
    • Market Size and Forecast, By Country, 2017-2030, (US$ Bn)
  • U.S.
  • Canada
  • Europe
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, By Type, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By Deployment Mode, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By Organization Size, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By End-user Industry, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By Application, 2017-2030,(US$ Bn)
    • Market Size and Forecast, By Country, 2017-2030, (US$ Bn)
  • U.K.
  • Germany
  • Italy
  • France
  • Russia
  • Rest of Europe
  • Asia Pacific
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, By Type, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By Deployment Mode, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By Organization Size, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By End-user Industry, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By Application, 2017-2030,(US$ Bn)
    • Market Size and Forecast, By Country, 2017-2030, (US$ Bn)
  • China
  • India
  • Japan
  • ASEAN
  • Australia
  • South Korea
  • Rest of Asia Pacific
  • Latin America
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, By Type, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By Deployment Mode, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By Organization Size, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By End-user Industry, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By Application, 2017-2030,(US$ Bn)
    • Market Size and Forecast, By Country, 2017-2030, (US$ Bn)
  • Brazil
  • Argentina
  • Mexico
  • Rest of Latin America
  • Middle East & Africa
    • Introduction
    • Market Size and Forecast, and Y-o-Y Growth, By Type, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By Deployment Mode, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By Organization Size, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By End-user Industry, 2017-2030,(US$ Bn)
    • Market Size and Forecast, and Y-o-Y Growth, By Application, 2017-2030,(US$ Bn)
    • Market Size and Forecast, By Country, 2017-2030, (US$ Bn)
  • Israel
  • GCC Countries
  • South Africa
  • Rest of the Middle East and Africa

11. Competitive Landscape

  • Aurea CRM
    • Company Highlights
    • Product Portfolio
    • Key Developments
    • Financial Performance
    • Strategies
  • Insightly
  • Microsoft
  • Oracle CX Cloud
  • SAGE CRM
  • Adobe CRM
  • NICE CX
  • SugarCRM
  • vTiger
  • Odoo
  • Agile CRM
  • bpm'online
  • RepairShopr
  • Pipedrive
  • Zoho CRM
  • SuiteCRM
  • Salesforce
  • HubSpot
  • Insightly
  • Base
  • Apptivo
  • Nutshell
  • Really Simple Systems
  • Teamgate
  • Bitrix24
  • Creatio
  • Zurmo
  • FatFree CRM
  • EspoCRM
  • Analyst Views

12. Section

  • Research Methodology
  • About us