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市场调查报告书
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1512687

全球食品服务市场 - 2024-2031

Global Food Service Market - 2024-2031

出版日期: | 出版商: DataM Intelligence | 英文 213 Pages | 商品交期: 最快1-2个工作天内

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简介目录

概述

全球食品服务市场2023年达2,1169.2亿美元,预估至2031年将达4,5132.1亿美元,2024-2031年预测期间复合年增长率为9.82%。

消费者健康意识的提高正在影响市场动态,导致对更健康食品选择的需求不断增长。这一趋势促使食品服务提供者提供更有营养的菜单项目,包括植物性替代品、有机成分和低热量选择。市场参与者也投资于透明标籤和行销倡议,以满足注重健康的消费者的需求。

例如,2023 年 8 月 30 日,三星电子推出了三星食品,这是一个创新的人工智慧驱动的食品和食谱平台。三星食品在全球 104 个国家推出,并提供八种语言版本,将为用户提供丰富的烹饪体验,拥有超过 160,000 种食谱的库。作为个人化助手,该平台将帮助用户探索新菜餚、制定客製化膳食计划以及促进线上食材订购。

中国、印度和东南亚国家等国家不断扩大的中产阶级人口正在为食品服务市场创造重要的消费基础。随着购买力的增强和饮食偏好的变化,中产阶级消费者正在推动对多样化用餐体验的需求,从传统餐厅到国际美食和高檔餐饮场所。市场参与者正在透过根据他们的喜好提供价格实惠且优质的食品选择来进入这一人群。

动力学

对便利性和外出用餐的需求不断增长

对便利性和外食不断增长的需求是推动全球食品服务市场扩张的关键驱动力。随着消费者越来越忙碌的生活方式并优先考虑便利性,他们开始转向食品服务机构寻求快速、无忧的饮食选择。随着食品服务提供者迎合客户不断变化的偏好和需求,消费者行为的这种转变正在推动市场的显着成长。

外出用餐的趋势在各个人群中变得越来越流行,包括千禧世代、年轻专业人士、家庭和老年人。外出用餐被视为忙碌人士的便利选择,也是一种社交体验和一种娱乐形式。餐饮服务机构利用这一趋势,提供独特的用餐体验、创新的菜单以及吸引不同消费者群体的氛围。这种策略方法有助于推动食品服务市场的客流量和收入成长。

例如,2023 年 2 月 15 日,印度首屈一指的旅行食品和零售公司 Travel Food Services 在英迪拉甘地国际机场推出了令人兴奋的新餐饮目的地 Dilli Streat。这家占地 340 平方米的大型饭店位于国内出发区附近。太空有望吸引旅客和美食爱好者。 Dilli Streat 以其独特的理念脱颖而出,以机场用餐体验中无与伦比的方式提供多样化的美食。它呈现出独特的美食景观,与之前在任何机场看到的任何东西都不同。

食品配送平台的影响力不断上升

食品配送平台影响力的上升是全球食品服务市场成长的驱动力。这些平台通常透过行动应用程式或网站访问,将消费者与各个餐厅和餐厅的各种食品选择联繫起来。食品配送平台提供的便利性和可及性正在彻底改变消费者获取膳食的方式,从而导致需求增加和市场扩张。

食品配送平台的广泛使用正在扩大食品服务提供者的市场范围,使他们能够接触到超出其直接地理位置的更大客户群。餐厅和餐厅可以与食品配送平台合作来吸引新客户并增加销售额,而无需在额外的基础设施方面进行大量投资。这种扩大的市场准入促进了食品服务市场的竞争和创新,推动了服务品质和菜单供应的改进。

例如,2024 年 2 月 20 日,Kudumbashree Mission 推出了线上午餐服务,并计划在特里凡得琅进行试点。该项目的落成典礼预计将由地方政府部长主持。该倡议旨在为健康的家常饭菜提供一种方便且负担得起的选择。最初,该服务将在秘书处提供,并计划扩展到首都的其他公共办公室。预计此举将减少公共办公室的废物产生,因为餐食将在可重复使用的午餐盒中提供。

监理合规方面的挑战

监管合规性涵盖各政府和行业机构制定的与食品安全、卫生、标籤、过敏原管理等相关的广泛法规和标准。不遵守这些规定可能会对食品服务机构造成严重后果,包括罚款、法律处罚、声誉受损,甚至关闭。因此,确保遵守监管要求对食品服务提供者构成了重大挑战,影响了他们的营运和市场竞争力。

与食品安全和卫生标准相关的法规在不同国家之间以及同一国家内不同州或省之间可能存在很大差异。要适应此监管环境,食品服务提供者必须及时了解最新要求,并确保其营运的每个地点均符合要求。对于跨国食品服务连锁店或那些拓展新市场的连锁店来说,这种复杂性尤其令人畏惧,增加了营运难度和成本。

例如,2006 年的《食品安全与标准法》(FSSA) 是印度管理食品安全法规的主要立法。这部综合法规取代了过时的 1954 年《防止食品掺假法》,并将各种与食品相关的法规整合为一个统一的框架。 FSSA 于 2011 年颁布,建立了监督食品生产、储存、分销、销售和进口的监管框架,以确保其安全和品质。

目录

第 1 章:方法与范围

第 2 章:定义与概述

第 3 章:执行摘要

第 4 章:动力学

  • 影响因素
    • 司机
      • 对便利性和外出用餐的需求不断增长
      • 食品配送平台的影响力不断上升
    • 限制
      • 监理合规方面的挑战
    • 机会
    • 影响分析

第 5 章:产业分析

  • 波特五力分析
  • 供应链分析
  • 定价分析
  • 监管分析
  • 俄乌战争影响分析
  • DMI 意见

第 6 章:COVID-19 分析

第 7 章:按服务类型

  • 速食店
  • 全方位服务餐厅
  • 咖啡馆和酒吧
  • 其他的

第 8 章:按部门

  • 商业的
  • 非商业用途

第 9 章:依机构类型

  • 独立分行
  • 连锁餐厅
  • 特许经营权

第 10 章:按地区

  • 北美洲
    • 我们
    • 加拿大
    • 墨西哥
  • 欧洲
    • 德国
    • 英国
    • 法国
    • 义大利
    • 俄罗斯
    • 欧洲其他地区
  • 南美洲
    • 巴西
    • 阿根廷
    • 南美洲其他地区
  • 亚太
    • 中国
    • 印度
    • 日本
    • 澳洲
    • 亚太其他地区
  • 中东和非洲

第 11 章:竞争格局

  • 竞争场景
  • 市场定位/份额分析
  • 併购分析

第 12 章:公司简介

  • Food Service Company
    • 公司简介
    • 产品组合和描述
    • 财务概览
    • 主要进展
  • Compass Group India
  • Sodexo
  • US FOODS, INC.
  • Saval Foodservice
  • Shamrock Foods
  • Food Services, Inc.
  • Gordon Food Service
  • A & A Food Service
  • Creed Foodservice

第 13 章:附录

简介目录
Product Code: FB8539

Overview

Global Food Service Market reached US$ 2116.92 billion in 2023 and is expected to reach US$ 4513.21 billion by 2031, growing with a CAGR of 9.82% during the forecast period 2024-2031.

Increasing consumer awareness of health and wellness is influencing market dynamics, leading to a growing demand for healthier food options. This trend is prompting food service providers to offer more nutritious menu items, including plant-based alternatives, organic ingredients, and low-calorie options. Market players are also investing in transparent labeling and marketing initiatives to cater to health-conscious consumers.

For instance, on August 30, 2023, Samsung Electronics introduced Samsung Food, an innovative, AI-driven food and recipe platform. It is launching in 104 countries worldwide and available in eight languages, Samsung Food will provide users with extensive culinary experiences, boasting a library of over 160,000 recipes. It acts as a personalized assistant, the platform will assist users in exploring new dishes, devising customized meal plans, and facilitating online ingredient orders.

The expanding middle-class population in countries like China, India, and Southeast Asian nations is creating a significant consumer base for the food service market. With increasing purchasing power and changing dietary preferences, middle-class consumers are driving demand for a diverse range of dining experiences, from traditional eateries to international cuisines and upscale dining establishments. Market players are tapping into this demographic segment by offering affordable yet quality food options tailored to their preferences.

Dynamics

Growing Demand for Convenience and Dining Out

The growing demand for convenience and dining out is a key driver propelling the expansion of the global food service market. As consumers increasingly lead busy lifestyles and prioritize convenience, they are turning to food service establishments for quick and hassle-free meal options. This shift in consumer behavior is driving significant growth in the market as food service providers cater to the evolving preferences and demands of their customers.

The trend of dining out has become increasingly popular across various demographic segments, including millennials, young professionals, families, and seniors. Dining out is seen as a convenient option for busy individuals and also as a social experience and a form of entertainment. Food service establishments capitalize on this trend by offering unique dining experiences, innovative menu offerings, and ambiance that appeal to different consumer segments. This strategic approach helps drive foot traffic and revenue growth in the food service market.

For instance, on February 15, 2023, Travel Food Services, India's premier travel food and retail company, introduced an exciting new F&B destination, Dilli Streat, at Indira Gandhi International Airport. Positioned near the Domestic Departure area, this sprawling 340 sq. mt. space promises to captivate travelers and food enthusiasts alike. Dilli Streat stands out with its distinctive concept, offering a diverse range of cuisines in a manner unparalleled in airport dining experiences. It presents a unique culinary landscape, unlike anything previously seen at any airport.

Rising Influence of Food Delivery Platforms

The rising influence of food delivery platforms is a driving force behind the growth of the global food service market. These platforms, often accessible through mobile applications or websites, connect consumers with a wide range of food options from various restaurants and eateries. The convenience and accessibility offered by food delivery platforms are revolutionizing the way consumers access meals, leading to increased demand and market expansion.

The widespread availability of food delivery platforms is expanding the market reach of food service providers, enabling them to access a larger customer base beyond their immediate geographical locations. Restaurants and eateries can partner with food delivery platforms to reach new customers and increase their sales without the need for significant investments in additional infrastructure efforts. This expanded market access fosters competition and innovation within the food service market, driving improvements in service quality and menu offerings.

For instance, on February 20, 2024, The Kudumbashree Mission launched its online tiffin service, with plans for a pilot launch in Thiruvananthapuram. The project's inauguration is slated to be conducted by the Local Self Government Minister. The initiative aimed to introduce a convenient and affordable option for healthy, home-cooked meals. Initially, the service will be available at the secretariat, with plans to expand to other public offices in the capital. This move is anticipated to curtail waste generation in public offices, as meals will be served in reusable tiffin carriers.

Challenges in Regulatory Compliance

Regulatory compliance encompasses a wide range of regulations and standards related to food safety, hygiene, labeling, allergen management, and more, set forth by various governmental and industry bodies. Non-compliance with these regulations can result in severe consequences for food service establishments, including fines, legal penalties, reputational damage, and even closure. As a result, ensuring compliance with regulatory requirements poses a significant challenge for food service providers, impacting their operations and market competitiveness.

Regulations related to food safety and hygiene standards can vary significantly from one country to another, as well as within different states or provinces within the same country. Navigating this regulatory landscape requires food service providers to stay abreast of the latest requirements and ensure compliance at each location where they operate. This complexity can be particularly daunting for multinational food service chains or those expanding into new markets, adding a layer of operational difficulty and cost.

For instance, the Food Safety and Standards Act (FSSA) of 2006 serves as the primary legislation governing food safety regulations in India. This comprehensive statute replaced the outdated Prevention of Food Adulteration Act of 1954 and consolidated various food-related regulations into a unified framework. Enacted in 2011, the FSSA establishes the regulatory framework for overseeing the manufacturing, storage, distribution, sale, and import of food products to ensure their safety and quality.

Segment Analysis

The global food service market is segmented based on the type of service, sector, type of establishment, and region.

Rising Affordability and Value and Innovations in Quick Service Restaurants

Quick Service Restaurants (QSRs) hold the largest share of the global food service market. QSRs typically offer meals at lower price points compared to full-service restaurants, making them an attractive option for a broad demographic, including families, students, and working professionals. This affordability, combined with the perception of value for money, ensures that QSRs capture a significant portion of the food service market. The market trend towards cost-effective dining options further cements QSRs' leading position.

The QSR market is characterized by continuous menu innovation and the introduction of diverse offerings. From health-conscious items to globally inspired dishes, QSRs are adept at quickly adapting their menus to meet changing consumer tastes and preferences. This adaptability and variety attract a wide customer base, contributing to their dominant food service market share.

Geographical Penetration

Rising urbanization and Changing Lifestyles and Technologies in Asia-Pacific

Rising urbanization and changing lifestyles in the Asia-Pacific region are fueling the demand for convenience, dining out, and food service options. As more people migrate to urban areas and join the workforce, there is a growing preference for quick-service restaurants, and food delivery services that offer convenient and affordable meal solutions. Food service providers are capitalizing on this trend by expanding their presence in urban centers offering innovative dining experiences to attract and retain customers in the competitive market.

The Asia-Pacific region is experiencing significant digitalization and technological advancements in the food service industry, which are transforming the way food is consumed, ordered, and delivered. Food service providers are leveraging digital technologies to enhance the customer experience, optimize operations, and capture market share in the rapidly evolving digital landscape.

For instance, on February 20, 2024, Airport Dimensions, SSP, and Travel Food Services announced a partnership to introduce an exclusive lounge destination for travelers at Hong Kong International Airport (HKIA). Named Kyra, this new lounge will be situated in Terminal 1's Central Concourse and is slated to open its doors in the summer of 2024. This collaborative venture brings together three industry-leading entities, each renowned for their expertise in crafting unparalleled experiences for travelers. Airport Dimensions specializes in the design, development, and operation of lounges and airport experiences tailored to global travelers' needs.

COVID-19 Impact Analysis

The COVID-19 pandemic had a profound impact on the global food service market, disrupting traditional business models, consumer behavior, and market dynamics. The most significant effects of the pandemic on the food service market have been the widespread closures of restaurants, cafes, and other dining establishments due to lockdowns, social distancing measures, and restrictions on indoor dining. These closures resulted in a sharp decline in revenue for food service providers, leading to financial losses and business closures across the market.

With dine-in options restricted or limited, food service providers have increasingly relied on digital channels, mobile apps, and third-party delivery platforms to reach consumers and facilitate transactions. This digital transformation has led to the emergence of new business models, such as virtual kitchens, ghost kitchens, and cloud kitchens, which cater specifically to delivery and takeout orders.

Russia-Ukraine War Impact Analysis

Disruptions in the supply chain due to the conflict led to shortages of key ingredients and commodities. As a result, many food service businesses faced challenges in sourcing essential items, leading to increased costs and decreased profitability. The geopolitical tensions between Russia and Ukraine caused fluctuations in commodity prices. These price fluctuations created uncertainty for food service operators, making it difficult for them to forecast costs accurately and plan their menus and pricing strategies effectively.

In addition to supply chain disruptions and price volatility, consumer behavior was also impacted by the Russia-Ukraine war. Concerns over the stability of the global economy and potential food shortages led to changes in consumer spending patterns. Many consumers became more cautious with their discretionary spending, leading to a decline in dining out and a preference for home-cooked meals or more affordable dining options.

By Type of Service

  • Quick Service Restaurants
  • Full-Service Restaurants
  • Cafes and Bars
  • Others

By Sector

  • Commercial
  • Non-commercial

By Type of Establishment

  • Independent Outlets
  • Chain Restaurants
  • Franchises

By Region

  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • France
    • Italy
    • Russia
    • Rest of Europe
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Asia-Pacific
    • China
    • India
    • Japan
    • Australia
    • Rest of Asia-Pacific
  • Middle East and Africa

Key Developments

  • On April 29, 2024, Chinese on-demand local services company Meituan introduced its international food-delivery platform, KeeTa, in Riyadh, Saudi Arabia. This marks the company's inaugural venture into an overseas market, occurring against the backdrop of a deceleration in domestic growth. The launch in Riyadh, recognized as one of the most affluent cities in the Middle East, underscores Meituan's overarching strategy to pursue growth prospects abroad amid escalating competition within China's market and a downturn in local consumption.
  • On January 25, 2024, Swiggy, the online food ordering and delivery platform, launched its expansion into Lakshadweep, the Indian island recently highlighted by a visit from Prime Minister Narendra Modi. The company disclosed its plans to commence food delivery services specifically on Lakshadweep's Agatti island.
  • On May 23, 2024, Restaurateur Alex Xu introduced the latest addition to Chinatown London's Shaftesbury Avenue: Kung Fu Burger restaurant. This venture marks his fourth concept within the venue. It is drawing inspiration from the burgeoning street food culture in the East and Southeast Asia (ESEA) region, Kung Fu Burger will pay homage to the dynamic and diverse food scene. Through its offerings of authentic Chinese burgers, the restaurant aims to capture the vibrancy and excitement of Chinatown London.

Competitive Landscape

The major global players in the food service market include Food Service Company, Compass Group India, Sodexo, US FOODS, INC., Saval Foodservice, Shamrock Foods, Food Services, Inc., Gordon Food Service, A & A Food Service, and Creed Foodservice.

Why Purchase the Report?

  • To visualize the global food service market segmentation based on the type of service, sector, type of establishment, and region, as well as understand critical commercial assets and players.
  • Identify commercial opportunities by analyzing trends and co-development.
  • Excel data sheet with numerous global food service market-level data points with all segments.
  • PDF report consists of a comprehensive analysis after exhaustive qualitative interviews and an in-depth study.
  • Product mapping available as excel consisting of critical products of all the major players.

The global food service market report would provide approximately 62 tables, 52 figures, and 213 Pages.

Target Audience 2023

  • Manufacturers/ Buyers
  • Industry Investors/Investment Bankers
  • Research Professionals
  • Emerging Companies

Table of Contents

1. Methodology and Scope

  • 1.1. Research Methodology
  • 1.2. Research Objective and Scope of the Report

2. Definition and Overview

3. Executive Summary

  • 3.1. Snippet by Type of Service
  • 3.2. Snippet by Sector
  • 3.3. Snippet by Type of Establishment
  • 3.4. Snippet by Region

4. Dynamics

  • 4.1. Impacting Factors
    • 4.1.1. Drivers
      • 4.1.1.1. Growing Demand for Convenience and Dining Out
      • 4.1.1.2. Rising Influence of Food Delivery Platforms
    • 4.1.2. Restraints
      • 4.1.2.1. Challenges in Regulatory Compliance
    • 4.1.3. Opportunity
    • 4.1.4. Impact Analysis

5. Industry Analysis

  • 5.1. Porter's Five Force Analysis
  • 5.2. Supply Chain Analysis
  • 5.3. Pricing Analysis
  • 5.4. Regulatory Analysis
  • 5.5. Russia-Ukraine War Impact Analysis
  • 5.6. DMI Opinion

6. COVID-19 Analysis

  • 6.1. Analysis of COVID-19
    • 6.1.1. Scenario Before COVID
    • 6.1.2. Scenario During COVID
    • 6.1.3. Scenario Post COVID
  • 6.2. Pricing Dynamics Amid COVID-19
  • 6.3. Demand-Supply Spectrum
  • 6.4. Government Initiatives Related to the Market During Pandemic
  • 6.5. Manufacturers Strategic Initiatives
  • 6.6. Conclusion

7. By Type of Service

  • 7.1. Introduction
    • 7.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Type of Service
    • 7.1.2. Market Attractiveness Index, By Type of Service
  • 7.2. Quick Service Restaurants*
    • 7.2.1. Introduction
    • 7.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
  • 7.3. Full-Service Restaurants
  • 7.4. Cafes and Bars
  • 7.5. Others

8. By Sector

  • 8.1. Introduction
    • 8.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Sector
    • 8.1.2. Market Attractiveness Index, By Sector
  • 8.2. Commercial*
    • 8.2.1. Introduction
    • 8.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
  • 8.3. Non-commercial

9. By Type of Establishment

  • 9.1. Introduction
    • 9.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Type of Establishment
    • 9.1.2. Market Attractiveness Index, By Type of Establishment
  • 9.2. Independent Outlets*
    • 9.2.1. Introduction
    • 9.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
  • 9.3. Chain Restaurants
  • 9.4. Franchises

10. By Region

  • 10.1. Introduction
    • 10.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Region
    • 10.1.2. Market Attractiveness Index, By Region
  • 10.2. North America
    • 10.2.1. Introduction
    • 10.2.2. Key Region-Specific Dynamics
    • 10.2.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Type of Service
    • 10.2.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Sector
    • 10.2.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Type of Establishment
    • 10.2.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
      • 10.2.6.1. U.S.
      • 10.2.6.2. Canada
      • 10.2.6.3. Mexico
  • 10.3. Europe
    • 10.3.1. Introduction
    • 10.3.2. Key Region-Specific Dynamics
    • 10.3.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Type of Service
    • 10.3.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Sector
    • 10.3.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Type of Establishment
    • 10.3.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
      • 10.3.6.1. Germany
      • 10.3.6.2. UK
      • 10.3.6.3. France
      • 10.3.6.4. Italy
      • 10.3.6.5. Russia
      • 10.3.6.6. Rest of Europe
  • 10.4. South America
    • 10.4.1. Introduction
    • 10.4.2. Key Region-Specific Dynamics
    • 10.4.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Type of Service
    • 10.4.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Sector
    • 10.4.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Type of Establishment
    • 10.4.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
      • 10.4.6.1. Brazil
      • 10.4.6.2. Argentina
      • 10.4.6.3. Rest of South America
  • 10.5. Asia-Pacific
    • 10.5.1. Introduction
    • 10.5.2. Key Region-Specific Dynamics
    • 10.5.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Type of Service
    • 10.5.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Sector
    • 10.5.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Type of Establishment
    • 10.5.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
      • 10.5.6.1. China
      • 10.5.6.2. India
      • 10.5.6.3. Japan
      • 10.5.6.4. Australia
      • 10.5.6.5. Rest of Asia-Pacific
  • 10.6. Middle East and Africa
    • 10.6.1. Introduction
    • 10.6.2. Key Region-Specific Dynamics
    • 10.6.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Type of Service
    • 10.6.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Sector
    • 10.6.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Type of Establishment
    • 10.6.6.

11. Competitive Landscape

  • 11.1. Competitive Scenario
  • 11.2. Market Positioning/Share Analysis
  • 11.3. Mergers and Acquisitions Analysis

12. Company Profiles

  • 12.1. Food Service Company*
    • 12.1.1. Company Overview
    • 12.1.2. Product Portfolio and Description
    • 12.1.3. Financial Overview
    • 12.1.4. Key Developments
  • 12.2. Compass Group India
  • 12.3. Sodexo
  • 12.4. US FOODS, INC.
  • 12.5. Saval Foodservice
  • 12.6. Shamrock Foods
  • 12.7. Food Services, Inc.
  • 12.8. Gordon Food Service
  • 12.9. A & A Food Service
  • 12.10. Creed Foodservice

LIST NOT EXHAUSTIVE

13. Appendix

  • 13.1. About Us and Services
  • 13.2. Contact Us