欧洲客户体验(CX)外包服务(2023年):Frost Radar

客户体验(CX)外包服务市场，今后5年预计急速扩大。在欧洲的企业，由于高通货膨胀率，工资上升，经济的将来不确定性，CX运用管理的复杂化等，推动CX技术外包的动向增强。

本报告提供欧洲客户体验(CX)外包服务市场相关调查分析，以Frost Radar(TM)的调查手法为基础，提供企业的市场定位相关资讯。

目录

策略性必要事项与成长环境

• 策略性必要事项
• 成长环境

Frost Radar(TM)

• Frost Radar(TM):欧洲的CX外包服务
• Frost Radar(TM):竞争环境

主要企业

• AlmavivA
• Atento
• Bosch Service Solutions
• Capita
• Comdata
• Concentrix
• Covisian
• Firstsource
• Infosys BPM
• Intelcia
• Konecta
• M+ Group
• Majorel
• regiocom
• Sites Group(R)
• Tech Mahindra
• Teleperformance
• TELUS International
• Transcom
• Webhelp

策略性洞察能力

• 策略性洞察能力

下一步:活用Frost Radar(TM)支援主要的利害关係者

• 参加Frost Radar(TM)的意义
• Frost Radar(TM)支援CEO的成长团队
• Frost Radar(TM)支援投资者
• Frost Radar(TM)支援客户
• Frost Radar(TM)支援董事会

Frost Radar(TM)分析

• Frost Radar(TM):未来的成长潜在力的基准
• 免责声明

A Benchmarking System to Spark Companies to Action-Innovation that Fuels New Deal Flow and Growth Pipelines

Over the next five years, the customer experience (CX) outsourcing services market will continue to grow rapidly, fueled by two factors: the recognition of CX as a potent strategy for competitive differentiation and the compelling incentives for businesses to outsource their CX operations.

Companies expect continuous process enhancement and rapid innovation. Organizations are seeking partnerships with nimble CX service providers to accelerate time to market as they adjust to shifting conditions. The secret to a provider's success is finding the perfect blend of people, processes, and technologies that will give clients access to dependable and agile transformation capabilities.

For the third year in a row, improving CX ranked as the top business goal among IT decision makers who participated in a Frost & Sullivan survey. Organizations across the board now realize that a superior CX is imperative for market relevance. This shift is bringing greater attention and investment opportunities to CX outsourcing services.

The push to outsource CX skills will increase for European firms because of high inflation rates, rising wages, an uncertain economic future, and the growing complexity of managing CX operations and delivering the best results.

Hundreds of suppliers offer a wide range of outsourced contact center services to enterprise clients in this developed, fragmented, and competitive industry. Long-term market dynamics favor large providers because of their strong brand awareness, extensive clientele, sound experience, and commendable resources for expanding their solution portfolios and offers. The CX outsourcing services landscape is mature. Competition is fierce, and the most significant players have developed noteworthy innovation capabilities and a promising roadmap.

The Frost Radar™ reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. The document presents competitive profiles on each of the companies in the Frost Radar™ based on their strengths, opportunities, and a small discussion on their positioning. Frost & Sullivan analyzes numerous companies in an industry and benchmarks them across 10 criteria on the Frost Radar™, where the leading companies in the industry are then positioned.

Table of Contents

Strategic Imperative and Growth Environment

• Strategic Imperative
• Strategic Imperative (continued)
• Growth Environment

Frost Radar™

• Frost Radar™: European CX Outsourcing Services
• Frost Radar™: Competitive Environment
• Frost Radar™: Competitive Environment (continued)
• Frost Radar™: Competitive Environment (continued)

Companies to Action

• AlmavivA
• Atento
• Bosch Service Solutions
• Capita
• Comdata
• Concentrix
• Covisian
• Firstsource
• Infosys BPM
• Intelcia
• Konecta
• M+ Group
• Majorel
• regiocom
• Sitel Group®
• Tech Mahindra
• Teleperformance
• TELUS International
• Transcom
• Webhelp

Strategic Insights

• Strategic Insights

Next Steps: Leveraging the Frost Radar™ to Empower Key Stakeholders

• Significance of Being on the Frost Radar™
• Frost Radar™ Empowers the CEO's Growth Team
• Frost Radar™ Empowers Investors
• Frost Radar™ Empowers Customers
• Frost Radar™ Empowers the Board of Directors

Frost Radar™Analytics

• Frost Radar™: Benchmarking Future Growth Potential
• Frost Radar™: Benchmarking Future Growth Potential
• Legal Disclaimer