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市场调查报告书
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1874604

全球云端基础IT服务管理（ITSM）市场

Cloud-Based IT Service Management (ITSM)
出版日期: | 出版商: Market Glass, Inc. (Formerly Global Industry Analysts, Inc.) | 英文 273 Pages | 商品交期: 最快1-2个工作天内

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简介目录

预计到 2030 年，全球云端基础的IT 服务管理 (ITSM) 市场规模将达到 247 亿美元。

全球云端基础的IT服务管理（ITSM）市场规模预计在2024年达到89亿美元，预计到2030年将达到247亿美元，在分析期（2024-2030年）内复合年增长率（CAGR）为18.6%。本报告分析的细分市场之一－ITSM解决方案，预计在分析期间结束时将以14.9%的复合年增长率成长，达到133亿美元。 ITSM服务细分市场预计在分析期间将以24.2%的复合年增长率成长。

美国市场规模估计为24亿美元，而中国市场预计将以17.8%的复合年增长率成长。

预计到2024年，美国云端基础的IT服务管理（ITSM）市场规模将达到24亿美元。作为世界第二大经济体，中国预计在分析期（2024-2030年）内将以17.8%的复合年增长率增长，到2030年市场规模将达到38亿美元。其他值得关注的区域市场包括日本和加拿大，预计在分析期内将分别以16.0%和15.7%的复合年增长率成长。在欧洲，德国预计将以约12.5%的复合年增长率成长。

全球云端基础IT服务管理（ITSM）市场－关键趋势与驱动因素概述

云端基础的IT服务管理（ITSM）能否改变您的企业IT营运？

云端基础IT服务管理（ITSM）平台的快速普及正在从根本上改变企业管理IT基础设施、服务和营运的方式。传统的ITSM解决方案通常依赖本地部署，并且需要在硬体、维护和手动升级方面进行大量的前期投资。然而，对敏捷性、灵活性和成本效益日益增长的需求正促使企业转向云端基础I ​​TSM解决方案，以简化其IT营运。这种转变源于对更具可扩展性和适应性的解决方案的需求，这些解决方案能够适应不断变化的IT环境，包括远端办公的扩展、混合云端环境以及日益复杂的IT生态系统。云端基础ITSM平台能够有效率地管理IT服务、追踪效能并即时解决问题，而无需受限于实体基础架构。它们还提供快速部署和无缝更新，这使其成为企业在快速变化的数位世界中保持竞争力的关键。随着IT团队面临着提供更可靠、更安全、更经济高效的服务的越来越大的压力，云端基础ITSM正成为各种规模企业的首选解决方案。

云端基础的IT服务管理解决方案如何提升IT营运效率？

云端基础的IT服务管理（ITSM）平台正在变革IT团队交付和管理服务的方式，显着提升IT营运的效率、灵活性和视觉性。这些平台提供了一个整合环境，能够自动化关键流程，例如事件管理、问题解决和服务请求回应。透过利用自动化，云端基础的ITSM解决方案减轻了IT团队的手动负担，使他们能够专注于策略性倡议而非日常任务。这些平台提供的更高视觉性能够更好地监控和报告IT系统的运作状况和效能，使企业能够在问题影响业务之前快速识别并解决问题。云端基础的ITSM解决方案的另一个关键优势在于其能够与其他业务系统（例如企业资源规划（ERP）和客户关係管理（CRM）平台）集成，从而提供更一致、更全面的IT营运观点。这种整合能够更好地使IT服务与业务目标保持一致，并有效地支援更广泛的数位转型计画。此外，云端基础的ITSM平台的扩充性使企业能够更轻鬆地适应成长并管理复杂的分散式IT环境，并可根据IT需求的变化轻鬆调整容量。

科技在云端基础的IT服务管理（ITSM）发展中扮演什么角色？

技术进步是云端基础IT服务管理（ITSM）演进的核心，它能够实现更快、更智慧、更有效率的IT服务管理。人工智慧（AI）和机器学习（ML）正日益整合到云端基础ITSM平台中，以实现事件分类、根本原因分析和预测性维护等流程的自动化。这些技术使IT团队能够侦测系统资料中的模式，预测潜在问题，并将工单自动路由到相应的团队以加快解决速度。整合AI驱动的聊天机器人和虚拟代理，为常见的IT请求提供自助服务选项，并透过减少需要手动处理的工单数量来改善使用者体验。另一个关键技术要素是ITSM平台中巨量资料分析的日益普及。云端基础ITSM解决方案分析IT系统产生的大量数据，从而提供有关效能、安全性和用户满意度的即时洞察。这些洞察使IT团队能够做出更明智的决策，并主动提升服务品质。云端技术本身也在现代ITSM平台的灵活性方面发挥关键作用。云端环境支援持续更新和补丁，确保组织始终拥有最新的功能和安全性增强，无需停机或手动升级。此外，透过 API 轻鬆将云端基础的ITSM 平台与其他工具集成，使组织能够自订其 IT 管理方法，以更贴合其特定需求和目标。

哪些因素推动了云端基础的IT服务管理（ITSM）的成长？

云端基础IT服务管理（ITSM）市场的成长受到多种因素的驱动，这些因素反映了不断变化的业务需求和技术进步。其中一个关键驱动因素是IT环境日益复杂，尤其是在多重云端和混合IT基础设施兴起的情况下。随着企业采用更多样化和分散式的技术堆迭，他们需要能够无缝管理和监控这些环境的ITSM平台。云端基础ITSM解决方案能够提供跨不同系统的集中管理和视觉性，非常适合应对这种复杂性。另一个关键驱动因素是对IT运作敏捷性和速度的日益增长的需求。在当今瞬息万变的商业环境中，企业需要快速回应不断变化的需求，扩展营运规模，并最大限度地减少停机时间。云端基础ITSM解决方案使IT维能够按需扩展、自动化重复性任务并快速部署服务，所有这些对于维持营运效率至关重要。远距办公的广泛应用以及企业营运对数位化工具日益增长的依赖也是重要的成长要素。云端基础ITSM平台支援远端管理和故障排除，使IT团队随时随地持续提供服务。此外，向自动化和人工智慧驱动型解决方案的转变正在加速云端基础IT服务管理（ITSM）的普及。这些技术能够透过自动化日常任务、减少人工干预以及缩短服务交付时间，帮助IT团队更有效率地运作。最后，云端基础ITSM解决方案的成本效益也是一个关键驱动因素，因为企业可以避免本地部署解决方案的高昂前期成本，并利用付费使用制的定价模式，这种模式更贴近实际使用情况和需求。

部分：

组件（解决方案、服务）、组织规模（大型企业、中小企业）、最终用途（银行、金融服务和保险 (BFSI)、IT 和通讯、政府和公共部门、零售和消费品 (CPG)、医疗保健和生命科学、其他最终用途）

受访公司范例

  • Axios Systems PLC
  • BMC Software, Inc.
  • CA Technologies, Inc.
  • Cherwell Software, LLC
  • Citrix Systems, Inc.
  • HEAT Software USA, Inc.
  • Hewlett Packard Enterprise Development LP（HPE）
  • Hornbill Corporate Ltd.
  • IBM Corporation
  • ServiceNow, Inc.

人工智慧集成

我们正在利用检验的专家内容和人工智慧工具，改变您分析市场和竞争情报的方式。

Global Industry Analysts 并没有查询通用的 LLM 或产业专用的SLM，而是建立了一个由世界各地领域专家精心策划的内容库，包括视讯转录、部落格、搜寻引擎研究以及大量的公司、产品/服务和市场数据。

关税影响係数

我们最新发布的报告纳入了关税对区域市场的影响，正如全球产业分析师预测的那样，关税将改变企业的竞争地位，而企业的竞争地位将取决于其总部所在地、製造地以及进出口（成品和OEM产品）。这种复杂多变的市场现实将透过微观和宏观市场动态影响竞争对手，包括销货成本增加、盈利下降以及供应链重组。

目录

第一章调查方法

第二章执行摘要

  • 市场概览
  • 主要企业
  • 市场趋势和驱动因素
  • 全球市场展望

第三章 市场分析

  • 美国
  • 加拿大
  • 日本
  • 中国
  • 欧洲
  • 法国
  • 德国
  • 义大利
  • 英国
  • 其他欧洲
  • 亚太地区
  • 世界其他地区

第四章 竞赛

简介目录
Product Code: MCP11101

Global Cloud-Based IT Service Management (ITSM) Market to Reach US$24.7 Billion by 2030

The global market for Cloud-Based IT Service Management (ITSM) estimated at US$8.9 Billion in the year 2024, is expected to reach US$24.7 Billion by 2030, growing at a CAGR of 18.6% over the analysis period 2024-2030. ITSM Solutions, one of the segments analyzed in the report, is expected to record a 14.9% CAGR and reach US$13.3 Billion by the end of the analysis period. Growth in the ITSM Services segment is estimated at 24.2% CAGR over the analysis period.

The U.S. Market is Estimated at US$2.4 Billion While China is Forecast to Grow at 17.8% CAGR

The Cloud-Based IT Service Management (ITSM) market in the U.S. is estimated at US$2.4 Billion in the year 2024. China, the world's second largest economy, is forecast to reach a projected market size of US$3.8 Billion by the year 2030 trailing a CAGR of 17.8% over the analysis period 2024-2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at a CAGR of 16.0% and 15.7% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 12.5% CAGR.

Global Cloud-Based IT Service Management (ITSM) Market - Key Trends and Drivers Summarized

Can Cloud-Based IT Service Management (ITSM) Transform IT Operations for Businesses?

The rapid adoption of cloud-based IT Service Management (ITSM) platforms is fundamentally reshaping how organizations manage their IT infrastructure, services, and operations. Traditional ITSM solutions, which often relied on on-premise installations, required significant upfront investments in hardware, maintenance, and manual upgrades. However, with the increasing demand for agility, flexibility, and cost efficiency, businesses are turning to cloud-based ITSM solutions to streamline their IT operations. This shift is driven by the need for more scalable and adaptable solutions that can keep pace with the evolving IT landscape, including the growth of remote work, hybrid cloud environments, and the rising complexity of IT ecosystems. Cloud-based ITSM platforms enable businesses to efficiently manage IT services, track performance, and resolve issues in real-time without the limitations of physical infrastructure. They also provide faster deployment and seamless updates, which are critical for businesses aiming to stay competitive in a fast-moving digital world. As IT teams face increased pressure to deliver more reliable, secure, and cost-effective services, cloud-based ITSM is becoming a preferred solution for organizations of all sizes.

How Are Cloud-Based ITSM Solutions Enhancing IT Operations?

Cloud-based ITSM platforms are transforming the way IT teams deliver and manage services by offering greater efficiency, flexibility, and visibility across IT operations. These platforms provide a unified environment where organizations can automate key processes such as incident management, problem resolution, and service request fulfillment. By leveraging automation, cloud-based ITSM solutions reduce the manual workload for IT teams, allowing them to focus on more strategic initiatives rather than routine tasks. The enhanced visibility offered by these platforms also allows for better monitoring and reporting on the health and performance of IT systems, enabling faster identification and resolution of issues before they impact the business. Another major advantage of cloud-based ITSM solutions is their ability to integrate with other business systems, such as enterprise resource planning (ERP) and customer relationship management (CRM) platforms, providing a more cohesive and holistic view of IT operations. This integration ensures that IT services are more aligned with business objectives and can better support broader digital transformation efforts. Additionally, the scalability of cloud-based ITSM platforms allows businesses to easily adjust their capacity as their IT needs evolve, making it easier to accommodate growth and manage complex, distributed IT environments.

What Role Does Technology Play in the Evolution of Cloud-Based ITSM?

Technological advancements are at the core of the evolution of cloud-based ITSM, enabling faster, smarter, and more efficient IT service management. Artificial intelligence (AI) and machine learning (ML) are increasingly being integrated into cloud-based ITSM platforms to automate processes such as incident categorization, root cause analysis, and predictive maintenance. These technologies allow IT teams to detect patterns in system data, predict potential issues, and automatically route tickets to the appropriate teams for faster resolution. The integration of AI-driven chatbots and virtual agents also enhances the user experience by providing self-service options for common IT requests, reducing the number of tickets that need to be handled manually. Another important technological factor is the increased use of big data analytics within ITSM platforms. Cloud-based ITSM solutions can analyze vast amounts of data generated by IT systems to provide real-time insights into performance, security, and user satisfaction. These insights enable IT teams to make more informed decisions and proactively improve service quality. Cloud technology itself is also key to the flexibility of modern ITSM platforms. Cloud environments enable continuous updates and patches, ensuring that organizations always have access to the latest features and security improvements without the need for downtime or manual upgrades. Furthermore, the ability to easily integrate cloud-based ITSM platforms with other tools through APIs allows organizations to customize their IT management approach and align it more closely with their specific needs and goals.

What Are the Factors Fueling the Growth of Cloud-Based ITSM?

The growth in the cloud-based IT Service Management (ITSM) market is driven by several factors that reflect the changing needs of businesses and advancements in technology. One of the key drivers is the increasing complexity of IT environments, particularly with the rise of multi-cloud and hybrid IT infrastructures. As businesses adopt more diverse and distributed technology stacks, they require ITSM platforms that can manage and monitor these environments seamlessly. Cloud-based ITSM solutions are well-suited to handle this complexity, providing centralized visibility and control across diverse systems. Another major driver is the growing need for agility and speed in IT operations. In today’s fast-paced business environment, organizations need to quickly respond to changes in demand, scale their operations, and ensure minimal downtime. Cloud-based ITSM solutions allow businesses to scale IT operations on-demand, automate repetitive tasks, and deploy services faster, all of which are critical for maintaining operational efficiency. The rise of remote work and the increasing reliance on digital tools for business operations are also key growth drivers, as cloud-based ITSM platforms support remote management and troubleshooting, ensuring that IT teams can continue to deliver services regardless of their location. Additionally, the shift toward automation and AI-driven solutions is accelerating the adoption of cloud-based ITSM. These technologies enable IT teams to operate more efficiently by automating routine processes, reducing the need for manual intervention, and improving service delivery times. Finally, the cost-effectiveness of cloud-based ITSM solutions is a significant driver, as organizations can avoid the high upfront costs of on-premise solutions and benefit from a pay-as-you-go pricing model that aligns more closely with their actual usage and needs.

SCOPE OF STUDY:

The report analyzes the Cloud-Based IT Service Management (ITSM) market in terms of units by the following Segments, and Geographic Regions/Countries:

Segments:

Component (Solutions, Services); Organization Size (Large Enterprises, SMEs); End-Use (BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences, Other End-Uses)

Geographic Regions/Countries:

World; United States; Canada; Japan; China; Europe (France; Germany; Italy; United Kingdom; and Rest of Europe); Asia-Pacific; Rest of World.

Select Competitors (Total 204 Featured) -

  • Axios Systems PLC
  • BMC Software, Inc.
  • CA Technologies, Inc.
  • Cherwell Software, LLC
  • Citrix Systems, Inc.
  • HEAT Software USA, Inc.
  • Hewlett Packard Enterprise Development LP (HPE)
  • Hornbill Corporate Ltd.
  • IBM Corporation
  • ServiceNow, Inc.

AI INTEGRATIONS

We're transforming market and competitive intelligence with validated expert content and AI tools.

Instead of following the general norm of querying LLMs and Industry-specific SLMs, we built repositories of content curated from domain experts worldwide including video transcripts, blogs, search engines research, and massive amounts of enterprise, product/service, and market data.

TARIFF IMPACT FACTOR

Our new release incorporates impact of tariffs on geographical markets as we predict a shift in competitiveness of companies based on HQ country, manufacturing base, exports and imports (finished goods and OEM). This intricate and multifaceted market reality will impact competitors by increasing the Cost of Goods Sold (COGS), reducing profitability, reconfiguring supply chains, amongst other micro and macro market dynamics.

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

  • 1. MARKET OVERVIEW
    • Trade Shocks, Uncertainty, and the Structural Rewiring of the Global Economy
    • Global Economic Update
    • Cloud-Based IT Service Management (ITSM) - Global Key Competitors Percentage Market Share in 2025 (E)
    • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2025 (E)
  • 2. FOCUS ON SELECT PLAYERS
  • 3. MARKET TRENDS & DRIVERS
    • Remote and Hybrid Work Models Spur Growth in Cloud-Based ITSM Adoption
    • Cloud-Based ITSM Strengthens the Business Case for IT Agility and Scalability
    • Here's How Increasing IT Infrastructure Complexity Propels Growth in Cloud ITSM
    • Cost-Effectiveness and Reduced Capital Expenditure Drive the Shift to Cloud-Based ITSM
    • Rising Cybersecurity Concerns Shape Innovation in Cloud-Based ITSM Security Features
    • Automated Workflows and AI-Powered Service Desk Capabilities Sustain Growth in Cloud ITSM
    • Increased Focus on Proactive IT Support and Predictive Maintenance Accelerates Cloud ITSM Adoption
    • Demand for Unified IT Management Platforms Expands Opportunities for Cloud ITSM
    • Cloud ITSM Improves Operational Efficiency and Enhances Business Continuity Planning
  • 4. GLOBAL MARKET PERSPECTIVE
    • TABLE 1: World Cloud-Based IT Service Management (ITSM) Market Analysis of Annual Sales in US$ Million for Years 2015 through 2030
    • TABLE 2: World Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 3: World 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2025 & 2030
    • TABLE 4: World Recent Past, Current & Future Analysis for Solutions by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 5: World 6-Year Perspective for Solutions by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 6: World Recent Past, Current & Future Analysis for Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 7: World 6-Year Perspective for Services by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 8: World Recent Past, Current & Future Analysis for Large Enterprises by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 9: World 6-Year Perspective for Large Enterprises by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 10: World Recent Past, Current & Future Analysis for SMEs by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 11: World 6-Year Perspective for SMEs by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 12: World Recent Past, Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 13: World 6-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 14: World Recent Past, Current & Future Analysis for IT & Telecom by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 15: World 6-Year Perspective for IT & Telecom by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 16: World Recent Past, Current & Future Analysis for Government & Public Sector by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 17: World 6-Year Perspective for Government & Public Sector by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 18: World Recent Past, Current & Future Analysis for Retail & Consumer Packaged Goods (CPG) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 19: World 6-Year Perspective for Retail & Consumer Packaged Goods (CPG) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 20: World Recent Past, Current & Future Analysis for Healthcare & Life Sciences by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 21: World 6-Year Perspective for Healthcare & Life Sciences by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 22: World Recent Past, Current & Future Analysis for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 23: World 6-Year Perspective for Other End-Uses by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030

III. MARKET ANALYSIS

  • UNITED STATES
    • Cloud-Based IT Service Management (ITSM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2025 (E)
    • TABLE 24: USA Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 25: USA 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2025 & 2030
    • TABLE 26: USA Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 27: USA 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
    • TABLE 28: USA Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by End-Use - BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 29: USA 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by End-Use - Percentage Breakdown of Value Sales for BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses for the Years 2025 & 2030
  • CANADA
    • TABLE 30: Canada Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 31: Canada 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2025 & 2030
    • TABLE 32: Canada Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 33: Canada 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
    • TABLE 34: Canada Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by End-Use - BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 35: Canada 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by End-Use - Percentage Breakdown of Value Sales for BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses for the Years 2025 & 2030
  • JAPAN
    • Cloud-Based IT Service Management (ITSM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2025 (E)
    • TABLE 36: Japan Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 37: Japan 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2025 & 2030
    • TABLE 38: Japan Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 39: Japan 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
    • TABLE 40: Japan Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by End-Use - BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 41: Japan 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by End-Use - Percentage Breakdown of Value Sales for BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses for the Years 2025 & 2030
  • CHINA
    • Cloud-Based IT Service Management (ITSM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2025 (E)
    • TABLE 42: China Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 43: China 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2025 & 2030
    • TABLE 44: China Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 45: China 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
    • TABLE 46: China Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by End-Use - BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 47: China 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by End-Use - Percentage Breakdown of Value Sales for BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses for the Years 2025 & 2030
  • EUROPE
    • Cloud-Based IT Service Management (ITSM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2025 (E)
    • TABLE 48: Europe Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 49: Europe 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2025 & 2030
    • TABLE 50: Europe Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 51: Europe 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2025 & 2030
    • TABLE 52: Europe Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 53: Europe 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
    • TABLE 54: Europe Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by End-Use - BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 55: Europe 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by End-Use - Percentage Breakdown of Value Sales for BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses for the Years 2025 & 2030
  • FRANCE
    • Cloud-Based IT Service Management (ITSM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2025 (E)
    • TABLE 56: France Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 57: France 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2025 & 2030
    • TABLE 58: France Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 59: France 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
    • TABLE 60: France Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by End-Use - BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 61: France 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by End-Use - Percentage Breakdown of Value Sales for BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses for the Years 2025 & 2030
  • GERMANY
    • Cloud-Based IT Service Management (ITSM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2025 (E)
    • TABLE 62: Germany Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 63: Germany 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2025 & 2030
    • TABLE 64: Germany Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 65: Germany 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
    • TABLE 66: Germany Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by End-Use - BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 67: Germany 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by End-Use - Percentage Breakdown of Value Sales for BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses for the Years 2025 & 2030
  • ITALY
    • TABLE 68: Italy Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 69: Italy 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2025 & 2030
    • TABLE 70: Italy Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 71: Italy 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
    • TABLE 72: Italy Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by End-Use - BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 73: Italy 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by End-Use - Percentage Breakdown of Value Sales for BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses for the Years 2025 & 2030
  • UNITED KINGDOM
    • Cloud-Based IT Service Management (ITSM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2025 (E)
    • TABLE 74: UK Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 75: UK 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2025 & 2030
    • TABLE 76: UK Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 77: UK 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
    • TABLE 78: UK Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by End-Use - BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 79: UK 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by End-Use - Percentage Breakdown of Value Sales for BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses for the Years 2025 & 2030
  • REST OF EUROPE
    • TABLE 80: Rest of Europe Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 81: Rest of Europe 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2025 & 2030
    • TABLE 82: Rest of Europe Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 83: Rest of Europe 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
    • TABLE 84: Rest of Europe Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by End-Use - BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 85: Rest of Europe 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by End-Use - Percentage Breakdown of Value Sales for BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses for the Years 2025 & 2030
  • ASIA-PACIFIC
    • Cloud-Based IT Service Management (ITSM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2025 (E)
    • TABLE 86: Asia-Pacific Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 87: Asia-Pacific 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2025 & 2030
    • TABLE 88: Asia-Pacific Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 89: Asia-Pacific 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
    • TABLE 90: Asia-Pacific Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by End-Use - BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 91: Asia-Pacific 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by End-Use - Percentage Breakdown of Value Sales for BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses for the Years 2025 & 2030
  • REST OF WORLD
    • TABLE 92: Rest of World Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 93: Rest of World 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2025 & 2030
    • TABLE 94: Rest of World Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 95: Rest of World 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
    • TABLE 96: Rest of World Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by End-Use - BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 97: Rest of World 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by End-Use - Percentage Breakdown of Value Sales for BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses for the Years 2025 & 2030

IV. COMPETITION