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市场调查报告书
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1404939

UCaaS（统一通讯即服务）市场规模、份额和趋势分析报告：按部署、产业、地区和细分市场进行预测（2023-2030）

Unified Communication As A Service Market Size, Share & Trends Analysis Report By Deployment (Public Cloud, Private Cloud), By Industry Vertical (Education, Healthcare, BFSI, Hospitality, Real Estate), By Region, And Segment Forecasts, 2023 - 2030
出版日期: | 出版商: Grand View Research | 英文 105 Pages | 商品交期: 2-10个工作天内

价格

UCaaS（统一通讯即服务）市场成长与趋势：

预计2030年全球UCaaS（统一通讯即服务）市场规模将达2,623.7亿美元，2023年至2030年复合年增长率为20.4%。

这种增长是由于对具有多种通讯功能和企业间跨功能的云端基础的协作工具的需求不断增长而推动的。远距工作模式的日益普及，尤其是在疫情期间，对市场成长做出了重大贡献。

2023 年 8 月，RingCentral Inc. 将无缝整合 RingCentral 的核心统一通讯功能（包括讯息、视讯、电话、简讯和传真）和客服中心功能，将生成式 AI 的力量与智慧型相结合。部署带有内置客服中心的解决方案。

由于每家公司的技术发展，这个市场正在显着成长。人工智慧越来越多地用于自动化日常通讯流程。市场上有多种人工智慧使用案例，包括语音转文字、即时翻译、即时转录和视讯智慧取景。这些都是传统统一通讯系统不支援的一些比较实际的应用。

解决方案供应商现在正在透过采用人工智慧和扩增实境(AR) 来支援远距工作的团队，从而减少对办公室团队的依赖。这一趋势正在推动现代功能的发展，包括语音智慧、通话后摘要和即时通话情绪分析。推动市场成长的另一个关键技术开拓是 5G 基础设施的扩展。因为5G基础设施将为使用者带来好处，改善他们的沟通和协作体验。 5G将支援超高清（UHD）视讯和语音通话，允许用户从任何地方以最佳效能存取云端服务，并支援AI、AR、VR和IoT等新功能和系统的开发。更轻鬆。

组织分布在不同的地理位置，需要强大的协作工具来提高生产力。在这方面，该系统有望成为一种有效的工具，因为它提供可扩展性，并允许公司快速添加新功能并与现有企业应用程式整合。此外，该解决方案现在还附带分析工具，可以提供有关通话持续时间、通讯模式、回应时间等的见解。此类新功能的出现以及与先进技术的整合预计将加速组织的数位转型策略并为市场创造商机。

多个市场的公司都致力于实施人工智慧整合解决方案，以有效满足消费者的需求。例如，2023 年 8 月，Google LLC 在其 Workspace 应用程式中推出了 Duet AI 助手，其中包括 Gmail、Slides、Drive、Docs 等。这种新的人工智慧工具具有各种创新功能。将 Google 文件大纲转换为投影片，并使用表格中的资料建立图表。 Duet 还可以作为创新工具，让使用者撰写电子邮件回覆、检查语法，甚至产生图像。您还可以使用人工智慧调整灯光和声音，并自动摘要会议。

UCaaS（统一通讯即服务）市场报告亮点

  • 从部署情况来看，2022年公共云端领域占最高市场占有率。这一增长是由物联网、边缘运算、即时分析的使用不断增加、巨量资料消耗的增加以及 BFSI、IT/通讯和製造业等最终用途行业数位转型的增加所推动的。
  • 按行业划分，2022年医疗行业占最大市场占有率。讯息传递、视讯会议和云端基础的语音通信等 UCaaS 技术提供对关键医疗资料的即时存取。多个地区的政府正在试行远端医疗，以提供负担得起的远距患者照护，为 UCaaS 提供者创造商机。
  • UCaaS 解决方案与领先的第三方医疗保健应用程式集成，并实现合规的资料共用。这使得提供者能够从任何地方安全地共用和更新电子健康记录(EHR)。
  • 透过将语音、视讯和讯息传递等各种通讯管道整合到一个平台中，提高生产力并简化企业之间的通信，UCaaS 提供了充足的成长机会。

目录

第一章调查方法与范围

第 2 章执行摘要

第三章 市场变数、趋势与范围

  • 市场体系展望
  • 产业价值链分析
  • 市场动态
    • 市场驱动因素分析
    • 市场抑制因素分析
    • 市场机会分析
  • 产业分析工具
    • 波特的分析
    • 宏观经济分析
  • UCaaS（统一通讯即服务）市场：COVID-19 的影响分析
  • UCaaS（统一通讯即服务）市场：技术形势

第四章 发展预测/趋势分析

  • 市场规模估计、预测与趋势分析（2018-2030）
  • 发展波动分析及市场占有率（2023/2030）
  • 按发展
    • 公共云端
    • 私有云端

第五章 产业预测/趋势分析

  • 市场规模估计、预测与趋势分析（2018-2030）
  • 产业波动分析及市场占有率（2023/2030）
  • 按行业分类
    • 车
    • 教育
    • 医疗保健
    • BFSI
    • 款待
    • 房地产
    • 法律事务
    • 资讯科技/通讯
    • 其他的

第 6 章 区域估计/趋势分析

  • UCaaS（统一通讯即服务）市场：按地区划分（2023/2030）
  • 北美洲
    • 北美UCaaS（统一通讯即服务）市场估算与预测（2018-2030）
    • 美国
    • 加拿大
  • 欧洲
    • 欧洲UCaaS（统一通讯即服务）市场估计与预测（2018-2030）
    • 德国
    • 英国
  • 亚太地区
    • 亚太地区 UCaaS（统一通讯即服务）市场估计与预测（2018-2030）
    • 中国
    • 印度
    • 日本
    • 韩国
    • 澳洲
    • 纽西兰
  • 拉丁美洲
    • 拉丁美洲 UCaaS（统一通讯即服务）市场估计与预测（2018-2030）
    • 巴西
    • 墨西哥
  • 中东和非洲 (MEA)
    • 中东和非洲UCaaS（统一通讯即服务）市场估计和预测（2018-2030）

第 7 章 UCaaS（统一通讯即服务）：竞争形势

  • 主要企业
    • 8x8 Inc.
    • Ale International
    • Avaya Llc
    • Cisco Systems Inc.
    • Fuze Inc.
    • Ibm Corporation
    • Mitel Network Corporation
    • Nec Corporation
    • Ringcentral Inc.
    • Verizon
  • 主要市场参与企业的最新发展和影响分析
  • 公司分类
  • 参与企业概况
  • 财务绩效
  • 产品基准评效
  • 企业热力图分析
  • 公司市场定位
  • 公司市场占有率分析（2022年）
  • 策略规划
    • 合伙
    • 併购
    • 新产品/新功能发布
    • 业务扩展
    • 合约
Product Code: GVR-4-68038-155-9

Unified Communication As A Service Market Growth & Trends:

The global unified communication as a service market size is expected to reach USD 262.37 billion by 2030, registering a CAGR of 20.4% from 2023 to 2030, according to a new report by Grand View Research, Inc. The growth can be attributed to the increased demand for cloud-based collaboration tools with multiple communication features and cross-functioning across enterprises. The increasing adoption of remote working models, especially amid the pandemic, has significantly contributed to the market growth.

In August 2023, RingCentral Inc. launched RingCX, a built-in, intelligent contact center, and readily deployable solution that seamlessly integrates RingCentral's core unified communications features (encompassing messaging, video, phone, SMS, and fax) with contact center functionalities, along with the power of generative AI.

The market is witnessing significant growth on account of the ongoing technological developments introduced by the market players. Artificial intelligence (AI) is being increasingly used for automating routine communication processes. There are several use cases of AI in the market, such as speech-to-text, real-time translation, real-time transcription, smart framing for video, etc. These are some of the high-utility applications that are not supported by the conventional systems of unified communications.

The solution providers are now adopting AI and Augmented Reality (AR) to support teams working remotely, thereby reducing the dependence on in-office teams. This trend facilitates the development of the latest features comprising voice intelligence, post-call summaries, and live call sentiment analysis. Another crucial technological development favoring the market growth is the expansion of 5G infrastructure, as it offers several benefits to the users that improve their communication and collaboration experience. It supports Ultra-High-Definition (UHD) video and voice calls, allows users to access their cloud services from anywhere with optimum performance, and facilitates the development and integration of new functionalities, such as AI, AR, VR, and IoT, in the systems.

As organizations are dispersed across different geographies, they require robust collaboration tools to increase their productivity. In this regard, the systems are expected to emerge as an effective tool as they offer scalability, allowing companies to quickly add new features and integrate them with the existing enterprise applications. Besides, the solutions now come with analytics tools that provide insights into call durations, communication patterns, response times, etc. The advent of such new features and integration with advanced technologies is expected to accelerate digital transformation strategies in organizations, creating remunerative opportunities for the market.

Several market players are focusing on introducing solutions integrated with AI to cater to consumer demands effectively. For instance, in August 2023, Google LLC launched Duet AI assistant across its Workspace apps, comprising Gmail, Slides, Drive, Docs, etc. This new AI tool comes with various innovative features. It can turn Google Docs outline into Slides or create a chart using the data in a spreadsheet. Duet can also serve as a creative tool by allowing users to write an email response, check grammar, and generate images. It also provides AI-based lighting and sound tweaks, as well as automated meeting summaries.

Unified Communication As A Service Market Report Highlights:

  • Based on deployment, the public cloud segment accounted for the highest market share in 2022. The growth can be attributed to the rise in the IoT, edge computing, growing use of real-time analytics, rise in consumption of big data, and increasing digital transformation among end-use industries such as BFSI, IT & telecom, and manufacturing, among others
  • Based on industry vertical, the healthcare segment accounted for the largest market share in 2022. Leveraging UCaaS technologies such as messaging, video conferencing, and cloud-based telephony can access critical healthcare data in real time. Governments of several regions are testing telemedicine to provide affordable remote patient care, providing opportunities for UCaaS providers
  • UCaaS solutions integrate with top third-party healthcare applications, allowing for compliant data sharing. This allows providers to securely share and update Electronic Health Records (EHRs) from anywhere
  • The integration of various communication channels, such as voice, video, and messaging, into a single platform to improve productivity and streamline communication across businesses has created ample growth opportunities for unified communication as a service industry

Table of Contents

Chapter 1 Methodology And Scope

  • 1.1 Market Segmentation & Scope
  • 1.2 Market Definitions
  • 1.3 Information Procurement
    • 1.3.1 Information Analysis
    • 1.3.2 Market Formulation & Data Visualization
    • 1.3.3 Data Validation & Publishing
  • 1.4 Research Scope And Assumptions
    • 1.4.1 List Of Data Sources

Chapter 2 Executive Summary

  • 2.1 Market Snapshot
  • 2.2 Segment Snapshot (1/2)
  • 2.3 Segment Snapshot (2/2)
  • 2.4 Competitive Landscape Snapshot

Chapter 3 Market Variables, Trends & Scope

  • 3.1 Market Lineage Outlook
  • 3.2 Industry Value Chain Analysis
  • 3.3 Market Dynamics
    • 3.3.1 Market Driver Analysis
    • 3.3.2 Market Restraint Analysis
    • 3.3.3 Market Opportunity Analysis
  • 3.4 Industry Analysis Tools
    • 3.4.1 Porter's Analysis
    • 3.4.2 Macroeconomic Analysis
  • 3.5 Unified Communication as a Service Market - Covid-19 Impact Analysis
  • 3.6 Unified Communication as a Service Market - Technology Landscape

Chapter 4 Deployment Estimates and Trend Analysis

  • 4.1 Market Size Estimates & Forecasts and Trend Analysis, 2018 - 2030 (USD Billion)
  • 4.2 Deployment Movement Analysis & Market Share, 2022 & 2030
  • 4.3 Unified Communication as a Service Market Estimates & Forecast, By Deployment (USD Billion)
    • 4.3.1 Public Cloud
    • 4.3.2 Private Cloud

Chapter 5 Industry Vertical Channel Estimates and Trend Analysis

  • 5.1 Market Size Estimates & Forecasts and Trend Analysis, 2018 - 2030 (USD Billion)
  • 5.2 Industry Vertical Movement Analysis & Market Share, 2022 & 2030
  • 5.3 Unified Communication as a Service Market Estimates & Forecast, By Industry Vertical (USD Billion)
    • 5.3.1 Automotive
    • 5.3.2 Education
    • 5.3.3 Healthcare
    • 5.3.4 Bfsi
    • 5.3.5 Hospitality
    • 5.3.6 Real Estate
    • 5.3.7 Legal
    • 5.3.8 It & Telecom
    • 5.3.9 Others

Chapter 6 Regional Estimates & Trend Analysis

  • 6.1 Unified Communication as a Service Market By Region, 2022 & 2030
  • 6.2 North America
    • 6.2.1 North America Unified Communication As A Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
    • 6.2.2 U.S.
      • 6.2.2.1 U.S. Unified Communication As A Service Market Estimates & Forecasts, 2018 - 2030 (USD Biilion)
    • 6.2.3 Canada
      • 6.2.3.1 Canada Unified Communication as a Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
  • 6.3 Europe
    • 6.3.1 Europe Unified Communication As A Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
    • 6.3.2 Germany
      • 6.3.2.1 Germany Unified Communication As A Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
    • 6.3.3 UK
      • 6.3.3.1 UK Unified Communication As A Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
  • 6.4 Asia Pacific
    • 6.4.1 Asia Pacific Unified Communication As A Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
    • 6.4.2 China
      • 6.4.2.1 China Unified Communication As A Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
    • 6.4.3 India
      • 6.4.3.1 India Unified Communication As A Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
    • 6.4.4 Japan
      • 6.4.4.1 Japan Unified Communication As A Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
    • 6.4.4 South Korea
      • 6.4.4.1 South Korea Unified Communication As A Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
    • 6.4.4 Australia
      • 6.4.4.1 Australia Unified Communication As A Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
    • 6.4.4 New Zealand
      • 6.4.4.1 New Zealand Unified Communication As A Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
  • 6.5 Latin America
    • 6.5.1 Latin America Unified Communication As A Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
    • 6.5.2 Brazil
      • 6.5.2.1 Brazil Unified Communication As A Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
    • 6.5.3 Mexico
      • 6.5.3.1 Mexico Unified Communication as a Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
  • 6.6 Middle East & Africa (MEA)
    • 6.6.1 MEA Unified Communication As A Service Market Estimates & Forecasts, 2018 - 2030 (USD Billion)

Chapter 7 Unified Communication As A Service - Competitive Landscape

  • 7.1 Key Participants
    • 7.1.1 8x8 Inc.
    • 7.1.2 Ale International
    • 7.1.3 Avaya Llc
    • 7.1.4 Cisco Systems Inc.
    • 7.1.5 Fuze Inc.
    • 7.1.6 Ibm Corporation
    • 7.1.7 Mitel Network Corporation
    • 7.1.8 Nec Corporation
    • 7.1.9 Ringcentral Inc.
    • 7.1.10 Verizon
  • 7.2 Recent Development & Impact Analysis, By Key Market Participants
  • 7.3 Company Categorization
  • 7.4 Participant's Overview
  • 7.5 Financial Performance
  • 7.6 Product Benchmarking
  • 7.7 Company Heat Map Analysis
  • 7.8 Company Market Positioning
  • 7.9 Company Market Share Analysis, 2022
  • 7.10 Strategy Mapping
    • 7.10.1 Partnership
    • 7.10.2 Merger & Acquisition
    • 7.10.3 New Product/Feature Launch
    • 7.10.4 Expansion
    • 7.10.5 Contracts

List of Tables

  • Table 1 Key market driver impact
  • Table 2 Key market restraint/challenge impact
  • Table 3 Key market opportunity impact
  • Table 4 Global Unified communication as a service market revenue estimates and forecast, by deployment, 2018 - 2030 (USD Billion)
  • Table 5 Global Unified communication as a service market revenue estimates and forecast, by industry vertical, 2018 - 2030 (USD Billion)
  • Table 6 Company heat map analysis
  • Table 7 Key companies undergoing partnerships
  • Table 8 Key companies involved in merger & acquisition
  • Table 9 Key companies involved in new product/feature launch
  • Table 10 Key companies involved in expansions

List of Figures

  • Fig. 1 Unified Communication as a Service Market Segmentation
  • Fig. 2 Information procurement
  • Fig. 3 Data analysis models
  • Fig. 4 Market formulation and validation
  • Fig. 5 Data validating & publishing
  • Fig. 6 Market snapshot
  • Fig. 7 Segment snapshot (1/2)
  • Fig. 8 Segment snapshot (2/2)
  • Fig. 9 Industry snapshot
  • Fig. 10 Unified communication as a service market value, 2022 & 2030 (USD Billion)
  • Fig. 11 Value chain analysis
  • Fig. 12 Market dynamics
  • Fig. 13 Number of subscriptions for 5G across the globe, (Million units)
  • Fig. 14 Year-on-year enterprise public cloud adoption
  • Fig. 15 Unified communication as a service market: PORTER's analysis
  • Fig. 16 Unified communication as a service market: Macroeconomic analysis
  • Fig. 17 Unified communication as a service market, by deployment, key takeaways, 2018 - 2030 Revenue (USD Billion)
  • Fig. 18 Unified communication as a service market, by deployment: market share, 2022 & 2030
  • Fig. 19 Public Cloud market estimates & forecasts, 2018 - 2030 (USD Billion)
  • Fig. 20 Private Cloud market estimates & forecasts, 2018 - 2030 (USD Billion)
  • Fig. 21 Unified communication as a service market, by industry vertical, key takeaways, 2018 - 2030 Revenue (USD Billion)
  • Fig. 22 Unified communication as a service market, by industry vertical: market share, 2022 & 2030
  • Fig. 23 Automotive market estimates & forecasts, 2018 - 2030 (USD Billion)
  • Fig. 24 Education market estimates & forecasts, 2018 - 2030 (USD Billion)
  • Fig. 25 Healthcare market estimates & forecasts, 2018 - 2030 (USD Billion)
  • Fig. 26 BFSI market estimates & forecasts, 2018 - 2030 (USD Billion)
  • Fig. 27 Hospitality market estimates & forecasts, 2018 - 2030 (USD Billion)
  • Fig. 28 Real Estate market estimates & forecasts, 2018 - 2030 (USD Billion)
  • Fig. 29 Legal market estimates & forecasts, 2018 - 2030 (USD Billion)
  • Fig. 30 IT & Telecom market estimates & forecasts, 2018 - 2030 (USD Billion)
  • Fig. 31 Others market estimates & forecasts, 2018 - 2030 (USD Billion)
  • Fig. 32 Unified communication as a service market by region, 2022 & 2030, Revenue (USD Billion)
  • Fig. 33 Regional marketplace: Key takeaways
  • Fig. 34 Regional marketplace: Key takeaways
  • Fig. 35 North America unified communication as a service market estimates & forecast, 2018 - 2030 (USD Billion)
  • Fig. 36 U.S. unified communication as a service market estimates & forecast, 2018 - 2030 (USD Billion)
  • Fig. 37 Canada unified communication as a service market estimates & forecast, 2018 - 2030 (USD Billion)
  • Fig. 38 Europe unified communication as a service market estimates & forecast, 2018 - 2030 (USD Billion)
  • Fig. 39 Germany unified communication as a service market estimates & forecast, 2018 - 2030 (USD Billion)
  • Fig. 40 UK unified communication as a service market estimates & forecast, 2018 - 2030 (USD Billion)
  • Fig. 41 Asia Pacific unified communication as a service market estimates & forecast, 2018 - 2030 (USD Billion)
  • Fig. 42 China unified communication as a service market estimates & forecast, 2018 - 2030 (USD Billion)
  • Fig. 43 India unified communication as a service market estimates & forecast, 2018 - 2030 (USD Billion)
  • Fig. 44 Japan unified communication as a service market estimates & forecast, 2018 - 2030 (USD Billion)
  • Fig. 45 Latin America unified communication as a service market estimates & forecast, 2018 - 2030 (USD Billion)
  • Fig. 46 Brazil unified communication as a service market estimates & forecast, 2018 - 2030 (USD Billion)
  • Fig. 47 Mexico unified communication as a service market estimates & forecast, 2018 - 2030 (USD Billion)
  • Fig. 48 MEA unified communication as a service market estimates & forecast, 2018 - 2030 (USD Billion)
  • Fig. 49 Key company categorization
  • Fig. 50 Company Market Positioning
  • Fig. 51 Company Market Share Analysis
  • Fig. 52 Strategy framework