市场调查报告书
商品编码
1499401
对话式人工智慧市场:按类型、部署模式、组件、技术、产业、应用划分 - 2024-2030 年全球预测Conversational AI Market by Type (Chatbots, Intelligent Virtual Assistants), Deployment Mode (Cloud, On-premises), Component, Technology, Vertical, Application - Global Forecast 2024-2030 |
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预计2023年对话式人工智慧市场规模为82.7亿美元,预计2024年将达到115.9亿美元,2030年将达到1007.5亿美元,复合年增长率为42.91%。
对话式 AI 是一个基于人工智慧 (AI) 的平台,可模拟人类对话。自然语言处理(NLP)是人工智慧的一个分支,它允许电脑理解和处理人类语言。对话式人工智慧利用基于语音的援助和聊天机器人来自动化通讯和通讯应用程序,以创建个人化的客户体验。随着越来越多的公司专注于改善客户服务和吸引消费者,对话式人工智慧的使用正在加速。美国终端使用产业正在利用对话式人工智慧等创新经营模式来简化支援流程、提高自助服务率、减少等待时间并提供非接触式客户体验,支援提高效率的运动正在加速。然而,对话式人工智慧无法处理复杂的客户查询或资料外洩问题,可能会对企业的采用产生负面影响。此外,5G网路的快速扩张和中小企业的数位化,以及对话式人工智慧平台的改进以克服安全问题,预计将推动终端使用领域对对话式人工智慧的使用。
主要市场统计 | |
---|---|
基准年[2023] | 82.7亿美元 |
预测年份 [2024] | 115.9亿美元 |
预测年份 [2030] | 1007.5亿美元 |
复合年增长率(%) | 42.91% |
区域洞察
美洲正在推动对话式人工智慧技术的快速采用,以及对人工智慧主导平台的大量投资,这主要是由于大型科技公司和强大的数位基础设施的存在。金融、医疗保健和零售等行业正在整合对话式人工智慧,以增强客户服务、简化业务并提供个人化的用户体验。这些人工智慧系统主要使用英语和西班牙语。由于人口众多和网路普及不断提高,对话式人工智慧在亚太地区正在快速成长。中国、日本、韩国、印度等为主要参与者。在亚太地区,对话式人工智慧正在应用于客户服务以及电子商务和银行等领域,以满足不同的客户群。这里的技术适用于多种语言和方言,这带来了独特的挑战和成长机会。对话式人工智慧在欧洲、中东和非洲正在稳步发展,重点是遵守 GDPR 等严格的资料保护条例。拥有先进技术基础设施的欧洲国家在采用方面处于领先地位,包括德国、英国和法国。由于该地区的语言多样性,该技术以多种语言使用。中东和非洲部分地区的兴趣和采用正在增加,特别是在旅游、银行和公共服务等领域。
FPNV定位矩阵
FPNV 定位矩阵对于评估供应商在对话式 AI 市场中的定位至关重要。此矩阵提供了对供应商的全面评估,并检验了与业务策略和产品满意度相关的关键指标。这种详细的评估使用户能够根据自己的要求做出明智的决定。根据评估,供应商被分为代表其成功程度的四个像限:前沿(F)、探路者(P)、利基(N)和重要(V)。
市场占有率分析
市场占有率分析是一种综合工具,可以对对话式人工智慧市场中供应商的现状进行深入而详细的评估。透过仔细比较和分析供应商的贡献,您可以更深入地了解每个供应商的绩效以及他们在争夺市场占有率时面临的挑战。这些贡献包括整体收益、客户群和其他重要指标。此外,该分析还提供了对该行业竞争性质的宝贵见解,包括在研究基准年期间观察到的累积、分散主导地位和合併特征等因素。有了这些详细信息,供应商可以做出更明智的决策并製定有效的策略,以在市场竞争中保持领先地位。
策略分析与建议
策略分析对于寻求在全球市场站稳脚跟的组织至关重要。对目前在对话式人工智慧市场中的地位进行全面评估将有助于公司做出符合其长期愿望的明智决策。此关键评估涉及对组织的资源、能力和整体绩效进行彻底分析,以确定核心优势和需要改进的领域。
[186 Pages Report] The Conversational AI Market size was estimated at USD 8.27 billion in 2023 and expected to reach USD 11.59 billion in 2024, at a CAGR 42.91% to reach USD 100.75 billion by 2030.
Conversational AI is an artificial intelligence (AI) based platform that simulates human conversation. It is made possible by natural language processing (NLP), a field of AI that allows computers to understand and process human language. Conversational AI deals with the utilization of speech-based assistance and chatbots to automate communication and messaging apps and to craft individualized customer experiences. The growing focus of businesses to deliver improved customer service and to retain maximum consumers is accelerating the use of conversational AI. The end-use sectors in the U.S. are increasingly employing innovative business models such as conversational AI to help streamline support processes, increase self-serve rates, reduce wait times, and increase the efficiency of the business by providing a contactless customer experience. However, the inability of conversational AI to handle complex customer queries and data breach concerns may adversely impact their adoption by businesses. Moreover, the rapid expansion of 5G networks and digitalization of SMEs, along with improvements in the conversational AI platform to overcome security issues, are expected to encourage the use of conversational AI by the end-use sectors.
KEY MARKET STATISTICS | |
---|---|
Base Year [2023] | USD 8.27 billion |
Estimated Year [2024] | USD 11.59 billion |
Forecast Year [2030] | USD 100.75 billion |
CAGR (%) | 42.91% |
Regional Insights
In the Americas, there is rapid adoption of conversational AI technologies with significant investment in AI-driven platforms, primarily due to the presence of leading technology firms and a robust digital infrastructure. Industries such as finance, healthcare, and retail are integrating Conversational AI to enhance customer service, streamline operations, and provide personalized user experiences. English and Spanish are the primary languages featured in these AI systems. The Asia-Pacific region is experiencing fast-paced growth in Conversational AI, driven by its large population and increasing internet penetration. Countries such as China, Japan, South Korea, and India are major players. In APAC, conversational AI is used in customer service and sectors, including e-commerce and banking, to cater to a diverse customer base. The technology here deals with various languages and dialects, which presents unique challenges and opportunities for growth. In the European, Middle East, and African regions, conversational AI is developing at a steady pace with a keen focus on adhering to strict data protection regulations such as GDPR. European countries with advanced technology infrastructures, including Germany, the UK, and France, are leading in adoption. The technology is used across multiple languages due to the linguistic diversity of the region. In the Middle East and parts of Africa, there is growing interest and implementation, particularly in sectors including tourism, banking, and public services.
Market Insights
The market dynamics represent an ever-changing landscape of the Conversational AI Market by providing actionable insights into factors, including supply and demand levels. Accounting for these factors helps design strategies, make investments, and formulate developments to capitalize on future opportunities. In addition, these factors assist in avoiding potential pitfalls related to political, geographical, technical, social, and economic conditions, highlighting consumer behaviors and influencing manufacturing costs and purchasing decisions.
FPNV Positioning Matrix
The FPNV positioning matrix is essential in evaluating the market positioning of the vendors in the Conversational AI Market. This matrix offers a comprehensive assessment of vendors, examining critical metrics related to business strategy and product satisfaction. This in-depth assessment empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success, namely Forefront (F), Pathfinder (P), Niche (N), or Vital (V).
Market Share Analysis
The market share analysis is a comprehensive tool that provides an insightful and in-depth assessment of the current state of vendors in the Conversational AI Market. By meticulously comparing and analyzing vendor contributions, companies are offered a greater understanding of their performance and the challenges they face when competing for market share. These contributions include overall revenue, customer base, and other vital metrics. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With these illustrative details, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.
Recent Developments
Strategic Alliance Between Cognigy and Foundever Aims to Transform Contact Center Operations
Cognigy and Foundever have entered a strategic partnership to enhance conversational AI applications within contact centers. This collaboration will leverage Cognigy's advanced technologies and Foundever's expertise in customer engagement solutions to deliver more personalized and efficient customer interactions. The integration of their resources and capabilities is expected to significantly improve customer service experiences, thereby setting new standards in the contact center industry. Both companies are dedicated to providing exceptional customer experiences, positioning their partnership as a potentially transformative force in the marketplace. [Published On: 2023-03-27]
Strategic Expansion of Customer Engagement Technologies through LinkLive and Kasisto Partnership
LinkLive expanded its partnership with Kasisto, innovators in conversational AI. This collaboration aims to enhance customer interaction by integrating Kasisto's state-of-the-art AI technology into LinkLive's platform. This integration enables real-time customer inquiry responses and provides personalized engagement, combining LinkLive's customer service expertise with Kasisto's AI proficiency to elevate the customer experience and stimulate business growth. [Published On: 2023-03-09]
Strategic Collaboration between Artificial Solutions and Neudesic to Enhance Business Efficiency through Conversational AI
Artificial Solutions International AB has partnered with Neudesic to create and implement advanced conversational AI technologies for businesses across multiple sectors. This collaboration aims to enrich customer interactions and optimize communication efficiencies by integrating personalized, interactive AI-driven dialogues into customer service processes. The initiative reflects a strategic move to harness Artificial Solutions' conversational AI expertise, ensuring clients can offer more responsive and tailored experiences to their customers. [Published On: 2023-01-17]
Strategy Analysis & Recommendation
The strategic analysis is essential for organizations seeking a solid foothold in the global marketplace. Companies are better positioned to make informed decisions that align with their long-term aspirations by thoroughly evaluating their current standing in the Conversational AI Market. This critical assessment involves a thorough analysis of the organization's resources, capabilities, and overall performance to identify its core strengths and areas for improvement.
Key Company Profiles
The report delves into recent significant developments in the Conversational AI Market, highlighting leading vendors and their innovative profiles. These include Amazon Web Services, Inc., Amelia US LLC, Avaamo, Inc., Baidu, Inc, Conversica, Inc., Creative Virtual Ltd., Google by Alphabet Inc., iLink Digital, Inc., Inbenta Holdings Inc., Infosys Limited, Interactions LLC, International Business Machines Corporation, Kore.ai, Inc., LivePerson, Inc., LTIMindtree Limited, Microsoft Corporation, Nuance Communications, Inc., Oracle Corporation, Persistent Systems Limited, Posh Technologies Inc., Pypestream Inc., Rasa Technologies, Inc., Rulai Inc., ServiceNow, Inc., SoundHound Inc., Tata Consultancy Limited, Tech Mahindra Ltd, Uniphore Technologies Inc., and Wipro Limited.
Market Segmentation & Coverage