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1533634

对话式人工智慧 (AI) 市场规模、份额和成长分析：按组件、类型、技术和地区划分 - 产业预测，2024-2031 年

Conversational Artificial Intelligence (AI) Market Size, Share, Growth Analysis, By Component (Solution, Services), By Type (AI Chatbots, Gen AI Agents), By Technology (ML, NLP), By Region - Industry Forecast 2024-2031

出版日期: 2024年08月05日 | 出版商:

SkyQuest | 英文 157 Pages | 商品交期: 3-5个工作天内

价格

简介目录

全球对话式人工智慧(AI) 市场规模将从2023 年的95 亿美元增至2022 年的78 亿美元，到2031 年将达到488.1 亿美元，预计在预测期内（2024-2031 年）将会成长。

由于自然语言处理和机器学习的进步，对话式人工智慧市场正在经历快速成长。随着聊天机器人和虚拟助理在零售、医疗保健和银行等各个领域变得越来越普遍，对改善客户体验的需求不断增加，这种扩张也随之而来。谷歌、IBM、微软和亚马逊等领先公司正在不断创新其对话式人工智慧平台，以提高准确性和回应能力。人工智慧与客户关係管理系统的整合以及声控设备的日益普及也推动了市场的发展。随着公司寻求提供个人化服务并提高业务效率，对话式人工智慧的采用预计将在未来几年显着增加。据预测，未来五年年复合成长率（CAGR）可能超过20%。然而，对话式人工智慧市场面临一些挑战。主要挑战包括确保资料隐私和满足监管合规要求。保护客户资料仍然是一个关键问题，解决与技术相关的复杂性和前期成本也可能给中小型企业 (SME) 带来挑战。此外，目前的技术难以创造更人性化的对话体验并理解上下文，这可能会导致用户沮丧。儘管存在这些挑战，但从长远来看，对人工智慧技术的持续研究、开发和增加投资有望解决这些问题。

市场概况
销售和行销
- 客服中心自动化
- 品牌/广告
- 宣传活动管理
- 客户参与/保留
- 其他的
营运/供应链
- 工作流程优化
- 调度/路由
- 库存管理
- 供应商管理
- 其他的
财务/会计
- 虚拟财务顾问
- 成本
- 费用追踪和报告
- 资料隐私和合规管理
- 自动发票申请
- 其他的
人力资源（HR）
- 员工入职参与度
- 绩效管理
- 文件管理
- 招募支援/选拔
- 其他的
IT 服务管理 (ITSM)
- 事件管理
- 成本最佳化
- 查询处理
- 知识管理
- 其他的

对话式人工智慧市场：按最终用户划分

市场概况
BFSI
- 自动化客户支持
- 虚拟财务援助
- 投资组合管理
- 基于语音的数位银行
- 其他的
零售/电子商务
- 语音商务
- 个性化推荐
- 店内支持
- 自动调查
- 自动订单追踪和更新
- 其他的
教育
- 解决有关招生的询问
- 自动化管理任务
- 虚拟学习/课程支持
- 个人化学习支持
- 对话校园
- 其他的
媒体娱乐
- 内容个人化
- 个人化内容传送
- 身临其境型对话游戏的广告及推广
- 内容在地化/翻译
- 其他的
医疗保健/生命科学
- 自动预约
- 病人参与跟进
- 自我健康管理
- 健康追踪/药物管理
- 症状评估/分流管理
- 其他的
旅游/酒店业
- 虚拟旅行协助
- 个性化旅游规划
- 对话式签到
- 透过语音预订和订购
- 其他的
车
- 虚拟汽车展示室援助
- 使用人工智慧进行导航/路线优化
- 购买支持
- 利用人工智慧进行预测性维护
- 车辆配置/客製化
- 其他的
IT/ITeS
- IT 服务台支援/故障排除
- 软体应用支援
- 计划管理/任务跟踪
- 虚拟IT 采购支持
- IT安全事件回应/威胁情报分析
- 其他的
政府/国防
- 电子政府服务
- 传播公共讯息
- 为国防相关人员提供虚拟训练支持
- 公民参与调查/回馈收集
- 其他的
其他的

对话式人工智慧市场规模：按地区划分

市场概况
北美洲
- 美国
- 加拿大
欧洲
- 德国
- 西班牙
- 法国
- 英国
- 义大利
- 其他欧洲国家地区
亚太地区
- 中国
- 印度
- 日本
- 韩国
- 其他亚太地区
拉丁美洲
- 巴西
- 其他拉丁美洲地区
中东和非洲 (MEA)
- 海湾合作委员会国家
- 南非
- 其他中东/非洲地区

竞争格局

前5名企业对比
主要企业市场定位（2023年）
主要市场参与者所采取的策略
近期市集活动
主要企业市场占有率（2023年）

主要企业简介

Google, LLC（US）
Microsoft（US）
IBM（US）
Amazon Web Services, Inc.（US）
Baidu（China）
Oracle（US）
SAP SE（Germany）
FIS（US）
Artificial Solutions（Sweden）
Kore.ai, Inc.（US）
Conversica, Inc.（US）
Inbenta Holdings Inc.（US）
Creative Virtual Ltd.（US）
SoundHound AI, Inc.（US）
Avaamo（US）
Jio Haptik Technologies Limited（India）
Solvvy（US）
Cisco Systems, Inc.（US）
Kasisto（US）
Gupshup（US）

简介目录

Product Code: SQMIG45F2072

Global Conversational Artificial Intelligence (AI) Market size was valued at USD 7.8 Billion in 2022, and is projected to rise from USD 9.5 Billion in 2023 to reach USD 48.81 Billion by 2031, growing at a CAGR of 22.60% in the forecast period (2024-2031).

The conversational AI market is experiencing rapid growth, driven by advancements in natural language processing and machine learning. This expansion is fueled by the rising demand for enhanced customer experiences, with chatbots and virtual assistants becoming prevalent across various sectors such as retail, healthcare, and banking. Leading companies like Google, IBM, Microsoft, and Amazon are continually innovating their conversational AI platforms to improve accuracy and responsiveness. The market has also been bolstered by the integration of AI with customer relationship management systems and the growing prevalence of voice-activated devices. It is anticipated that the adoption of conversational AI will increase significantly in the coming years, as businesses seek to offer personalized services and boost operational efficiency. Projections suggest that the compound annual growth rate (CAGR) could exceed 20% over the next five years. However, the conversational AI market faces several challenges. Key issues include ensuring data privacy and meeting regulatory compliance requirements. Safeguarding customer data remains a critical concern, as does addressing the complexity and initial costs associated with the technology, which may pose difficulties for small- and medium-sized enterprises (SMEs). Additionally, current technology struggles with achieving a more human-like conversational experience and understanding context, which can lead to user frustration. Despite these challenges, ongoing research, development, and increased investment in AI technologies are expected to address these issues over time.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Conversational AI market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Conversational AI Market Segmental Analysis

Conversational AI market is segmented into Component, Type, Technology, Deployment, Organization Size, Application, End-User, and region. By Component, the market is segmented into Solution, Managed Services, and Professional Services (Training & Consulting, System Integration & Implementation, Sports & Maintenance). Based on Type, the market is segmented into AI Chatbots, Voice Bots, Interactive Voice Assistance (IVA), and Generative AI Agents. Based on Technology, the market is segmented into Machine Learning and Deep Learning, Natural Language Processing, and Automated Speech Recognition. Based on Deployment Model, the market is segmented into On-Premises and Cloud. Based on Organization Size, the market is segmented into Large Enterprises, Small and Medium-Sized Enterprises. Based on Application, the market is segmented into Sales & Marketing (Contact Center Automation, Branding & Advertisement, Campaign Management, Customer Engagement & Retention, Others), Operations & supply Chain (Workflow Optimization, Scheduling & Routing, Inventory Management, Vendor Management, Others), Finance & Accounting (Virtual Financial Advisors, Expense, Expense Tracking & Reporting, Data Privacy & Compliance Management, Automated Invoice Processing, Others), Human Resources (HR) (Employees Engagement & Onboarding, Performance Management, Document Management, Recruitment Assistance & Screening, Others), and IT Service Management (ITSM) (Incident Management, Cost Optimization, Query Handling, Knowledge Management, Others). Based on End-User, the market is segmented into Sales and Marketing, Finance, HR, Operations, IT Service Management. By Mode of Integration, the market is segmented into Web-based, App-based, and Telephonic. Based on End User, the market is segmented into BFSI (Automated Customer Support, Virtual Financial Assistance, Portfolio Management, Voice-Based Digital Banking, and Others), Retail & E-commerce (Voice Commerce, Personalized Recommendations, In-Store Assistance, Automated Surveys, Automated Order Tracking & Updates, and Others), Education (Admission Query Resolution, Administrative Task Automation, Virtual Learning/Course Assistance, Personalized Learning Support, Conversational Campus, and Others), Media & Entertainment (Content Personalization, Personalized Content Delivery, Immersive Conversational Gaming, Advertisement & Promotions, Content Localization & Translation, and Others), Healthcare & Life Science (Automated Appointment Booking, Patient Engagement & Follow Up, Self-Health Management, Health Tracking & Medication Management, Symptom Assessment & Triage Management, and Others), Travel & Hospitality (Virtual Travel Assistance, Personalized Travel Planning, Conversational Check-Ins, Voice-Based Booking/Ordering, and Others), Automotive (Virtual Car Showroom Assistance, AI-Powered Navigation & Route Optimization, Purchase Assistance, AI-Driven Predictive Maintenance, Vehicle Configuration & Customization, and Others), IT/ITeS (IT Helpdesk Support & Troubleshooting, Software & Application Support, Project Management & Task Tracking, Virtual IT Procurement Assistance, IT Security Incident Response & Threat Intelligence Analysis, Others), Government & Defense (E-Governance Services, Public Safety Information Dissemination, Virtual Training Assistance for Defense Personnel, Citizen Engagement Surveys & Feedback Collection, and Others), and Others. Based on region, the market is segmented into North America, Europe, Asia-Pacific, Middle East and Africa, and Latin America.

Drivers of the Global Conversational AI Market

The conversational AI market is growing rapidly due to rising demands for customer service automation. A significant 79% of organizations view automation as essential for managing customer experiences. This trend is driven by the need for round-the-clock support and swift resolutions to customer issues, all while maintaining cost-effectiveness. Conversational AI enables companies to handle numerous queries and concerns efficiently, allowing human agents to focus on more complex tasks. By integrating conversational AI, businesses can improve service quality, reduce operational costs, and boost overall efficiency.

Restraints in the Global Conversational AI Market

A key challenge facing the conversational AI market is the difficulty chatbots and virtual assistants have in delivering accurate information. Inexpensive or poorly designed chatbots often suffer from technological issues and inaccuracies. Achieving a high level of accuracy can be a gradual process, as these systems rely on the quality and scope of the data provided to their databases. Consequently, chatbots and virtual assistants may only be able to respond effectively to queries based on the information they have been trained on, leading to potential gaps in the accuracy and completeness of their responses.

Market Trends of the Global Conversational AI Market

The shift towards intelligent software has revolutionized support services, significantly boosting business growth. The conversational AI sector is expected to see remarkable expansion driven by the rising demand for AI-driven technologies in chatbots and customer support services. This growth is largely attributed to advancements in AI integration with speech technologies, which have enhanced the capabilities of AI platforms and their agent services. Future developments are likely to introduce new integration possibilities, including gesture recognition. Gesture recognition offers various benefits, such as enabling intelligent, silent, and text-based interactions. This feature is particularly useful in environments where noise disruptions can be problematic, allowing for effective communication without spoken words or text.

Introduction

Objectives of the Study
Definitions
Market Scope

Research Methodology

Information Procurement
Secondary & Primary Data Sources
Market Size Estimation
Market Assumptions & Limitations

Executive Summary

Market Overview Outlook
Supply Demand Trend Analysis
Segmental Opportunity Analysis

Market Dynamics & Outlook

Market Dynamics
- Drivers
- Opportunities
- Restraints
- Challenges
Porters Analysis
- Competitive rivalry
- Threat of Substitute Products
- Bargaining Power of Buyers
- Threat of New Entrants
- Bargaining Power of Suppliers

Key Conversational AI Insights

Technology Analysis
Ecosystem of the Market
Value Chain Analysis
Patent Analysis
Trade Analysis
Regulatory Landscape
Innovation Matrix
Top Investment Analysis
Key Success Factor
Degree of Competition

Conversational AI Market by Component

Market Overview
Solution
Managed Services
Professional Services
- Training & Consulting
- System Integration & Implementation
- Sports & Maintenance

Conversational AI Market by Type

Market Overview
AI Chatbots
Voice Bots
Interactive Voice Assistance (IVA)
Generative AI Agents

Conversational AI Market by Technology

Market Overview
Machine Learning & Deep Learning
Natural Language Processing
Automated Speech Recognition

Conversational AI Market by Deployment

Market Overview
On-Premises
Cloud

Conversational AI Market by Organization Size

Market Overview
Large Enterprises
Small and Medium-Sized Enterprises

Conversational AI Market by Application

Market Overview
Sales & Marketing
- Contact Center Automation
- Branding & Advertisement
- Campaign Management
- Customer Engagement & Retention
- Others
Operations & supply Chain.
- Workflow Optimization
- Scheduling & Routing,
- Inventory Management
- Vendor Management
- Others
Finance & Accounting
- Virtual Financial Advisors
- Expense
- Expense Tracking & Reporting
- Data Privacy & Compliance Management
- Automated Invoice Processing
- Others
Human Resources (HR)
- Employees Engagement & Onboarding
- Performance Management
- Document Management
- Recruitment Assistance & Screening
- Others
IT Service Management (ITSM)
- Incident Management
- Cost Optimization
- Query Handling
- Knowledge Management
- Others

Conversational AI Market by End User

Market Overview
BFSI
- Automated Customer Support
- Virtual Financial Assistance
- Portfolio Management
- Voice-Based Digital Banking
- Others
Retail & E-commerce
- Voice Commerce
- Personalized Recommendations
- In-Store Assistance
- Automated Surveys
- Automated Order Tracking & Updates
- Others
Education
- Admission Query Resolution
- Administrative Task Automation
- Virtual Learning/Course Assistance
- Personalized Learning Support
- Conversational Campus
- Others
Media & Entertainment
- Content Personalization
- Personalized Content Delivery
- Immersive Conversational Gaming Advertisement & Promotions
- Content Localization & Translation
- Others
Healthcare & Life Science
- Automated Appointment Booking
- Patient Engagement & Follow Up
- Self Health Management
- Health Tracking & Medication Management
- Symptom Assessment & Triage Management
- Others
Travel & Hospitality
- Virtual Travel Assistance
- Personalized Travel Planning
- Conversational Check-Ins
- Voice-Based Booking/Ordering
- Others
Automotive
- Virtual Car Showroom Assistance
- AI-Powered Navigation & Route Optimization
- Purchase Assistance
- AI-Driven Predictive Maintenance
- Vehicle Configuration & Customization
- Others
IT/ITeS
- IT Helpdesk Support & Troubleshooting
- Software & Application Support
- Project Management & Task Tracking
- Virtual IT Procurement Assistance
- IT Security Incident Response & Threat Intelligence Analysis
- Others
Government & Defense
- E-Governance Services
- Public Safety Information Dissemination
- Virtual Training Assistance for Defense Personnel
- Citizen Engagement Surveys & Feedback Collection
- Others
Others

Conversational AI Market Size by Region

Market Overview
North America
- USA
- Canada
Europe
- Germany
- Spain
- France
- UK
- Italy
- Rest of Europe
Asia Pacific
- China
- India
- Japan
- South Korea
- Rest of Asia-Pacific
Latin America
- Brazil
- Rest of Latin America
Middle East & Africa (MEA)
- GCC Countries
- South Africa
- Rest of MEA

Competitive Landscape

Top 5 Player Comparison
Market Positioning of Key Players, 2023
Strategies Adopted by Key Market Players
Recent Activities in the Market
Key Companies Market Share (%), 2023

Key Company Profiles

Google, LLC (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Microsoft (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
IBM (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Amazon Web Services, Inc. (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Baidu (China)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Oracle (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
SAP SE (Germany)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
FIS (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Artificial Solutions (Sweden)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Kore.ai, Inc. (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Conversica, Inc. (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Inbenta Holdings Inc. (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Creative Virtual Ltd. (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
SoundHound AI, Inc. (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Avaamo (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Jio Haptik Technologies Limited (India)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Solvvy (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Cisco Systems, Inc. (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Kasisto (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Gupshup (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments