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市场调查报告书
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CRM 外包市场：按类型、应用分类 - 2025-2030 年全球预测

CRM Outsourcing Market by Type (Analytic Solutions, Communications Management, Customer Support & Service), Application (BFSI, Energy & Utilities, Government) - Global Forecast 2025-2030
出版日期: | 出版商: 360iResearch | 英文 184 Pages | 商品交期: 最快1-2个工作天内

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2023年CRM外包市场规模预计为338.5亿美元，预计2024年将达到359.9亿美元，预计2030年将增长至535.6亿美元，复合年增长率为6.77%。

CRM（客户关係管理）外包涉及将客户支援、销售、行销和业务分析等 CRM业务委託给第三方供应商。这种方法使公司能够增强客户互动、优化关係并降低营运和人事费用。对 CRM 外包的需求源自于对专业知识、扩充性、成本控制和增强竞争力的需求。 CRM 外包的应用正在扩展到保持客户满意度和客户维繫非常重要的行业，例如银行、IT/通讯、零售和医疗保健。最终用途范围主要包括希望提高客户参与和简化流程而不对内部基础设施进行大量投资的组织。

主要市场统计
基准年[2023] 338.5亿美元
预测年份 [2024] 359.9亿美元
预测年份 [2030] 535.6亿美元
复合年增长率（%） 6.77%

CRM 外包市场的成长受到对个人化客户体验日益增长的需求、对先进分析工具的需求以及策略伙伴关係趋势的影响。此外，巨量资料分析和人工智慧技术的激增为改善细分和定位提供了机会。然而，资料安全问题、监管问题以及对第三方服务提供者的依赖是阻碍成长的挑战。鼓励公司探索持续创新来解决这些问题，例如人工智慧驱动的聊天机器人和用于资料安全的区块链。

潜在的商机存在于新兴市场，企业正在快速实施 CRM 解决方案以获得竞争优势。鼓励公司专注于满足特定行业需求的自订解决方案，并进行严格的伙伴关係评估，以确保资料完整性和合规性。数位转型和云端基础的CRM 解决方案还突出了全通路策略和物联网整合以实现即时资料收集，为创新和探索提供了利润丰厚的途径。

整体而言，CRM外包市场充满活力，机会与挑战并存。寻求成长的公司应该投资于技术主导的解决方案，优先考虑灵活性并加强策略联盟。这需要在利用技术进步与巩固资料保护和合规框架之间取得平衡，以培养信任并推动市场扩张。

市场动态：揭示快速发展的 CRM 外包市场的关键市场洞察

供需的动态交互作用正在改变 CRM 外包市场。透过了解这些不断变化的市场动态，公司可以准备好做出明智的投资决策、完善策略决策并抓住新的商机。全面了解这些趋势可以帮助企业降低政治、地理、技术、社会和经济领域的风险，同时也能帮助企业了解消费行为及其对製造业的影响。

  • 市场驱动因素
    • 越来越关注资料分析数位化
    • 内部客户服务高成本
    • 中型组织的招募增加
  • 市场限制因素
    • 供应商可靠性和扩充性问题
  • 市场机会
    • 人们越来越偏好云端运算 CRM 解决方案
    • 利用人工智慧和巨量资料的CRM系统的创新进展
  • 市场挑战
    • 资料隐私和安全问题

波特五力：驾驭 CRM 外包市场的策略工具

波特的五力架构是了解 CRM 外包市场竞争格局的重要工具。波特的五力框架为评估公司的竞争地位和探索策略机会提供了清晰的方法。该框架可帮助公司评估市场动态并确定新业务的盈利。这些见解使公司能够利用自己的优势，解决弱点并避免潜在的挑战，从而确保更强大的市场地位。

PESTLE分析：了解CRM外包市场的外部影响

外部宏观环境因素对CRM外包市场的绩效动态起着至关重要的作用。对政治、经济、社会、技术、法律和环境因素的分析提供了应对这些影响所需的资讯。透过调查 PESTLE 因素，公司可以更了解潜在的风险和机会。这种分析可以帮助公司预测法规、消费者偏好和经济趋势的变化，并帮助他们做出积极主动的决策。

市场占有率分析 了解CRM外包市场的竞争状况

对 CRM 外包市场的详细市场占有率分析可以对供应商绩效进行全面评估。公司可以透过比较收益、客户群和成长率等关键指标来揭示其竞争地位。该分析揭示了市场集中、分散和整合的趋势，为供应商提供了製定策略决策所需的洞察力，使他们能够在日益激烈的竞争中占有一席之地。

FPNV CRM外包市场定位矩阵供应商绩效评估

FPNV定位矩阵是评估CRM外包市场供应商的重要工具。此矩阵允许业务组织根据商务策略和产品满意度评估供应商，从而做出与其目标相符的明智决策。这四个象限使您能够清晰、准确地划分供应商，并确定最能满足您的策略目标的合作伙伴和解决方案。

策略分析和建议为 CRM 外包市场的成功指明了道路

CRM 外包市场的策略分析对于旨在加强其在全球市场的影响力的公司至关重要。透过审查关键资源、能力和绩效指标，公司可以识别成长机会并努力改进。这种方法使您能够克服竞争环境中的挑战，利用新的商机，并取得长期成功。

本报告对市场进行了全面分析，涵盖关键重点领域：

1. 市场渗透率：详细检视当前市场环境、主要企业的广泛资料、评估其在市场中的影响力和整体影响力。

2. 市场开拓：辨识新兴市场的成长机会，评估现有领域的扩张潜力，并提供未来成长的策略蓝图。

3. 市场多元化：分析近期产品发布、开拓地区、关键产业进展、塑造市场的策略投资。

4. 竞争评估与情报：彻底分析竞争格局，检验市场占有率、业务策略、产品系列、认证、监管核准、专利趋势、主要企业的技术进步等。

5. 产品开发与创新：重点在于有望推动未来市场成长的最尖端科技、研发活动和产品创新。

我们也回答重要问题，帮助相关人员做出明智的决策：

1.目前的市场规模和未来的成长预测是多少？

2. 哪些产品、区隔市场和地区提供最佳投资机会？

3.塑造市场的主要技术趋势和监管影响是什么？

4.主要厂商的市场占有率和竞争地位如何？

5. 推动供应商市场进入和退出策略的收益来源和策略机会是什么？

目录

第一章 前言

第二章调查方法

第三章执行摘要

第四章市场概况

第五章市场洞察

  • 市场动态
    • 促进因素
      • 专注于资料分析数位化
      • 内部客服成本高
      • 中型组织的采用率增加
    • 抑制因素
      • 供应商可靠性和扩充性问题
    • 机会
      • 云端运算CRM解决方案迅速普及
      • 利用AI和巨量资料实现创新的CRM系统
    • 任务
      • 资料隐私和安全问题
  • 市场区隔分析
  • 波特五力分析
  • PESTEL分析
    • 政治的
    • 经济
    • 社群
    • 技术的
    • 合法地
    • 环境

第六章 CRM 外包市场：依类型

  • 分析溶液
  • 沟通管理
  • 客户支援和服务
  • 行销自动化
  • 多通路客户参与
  • 销售支援系统

第七章 CRM 外包市场：依应用分类

  • BFSI
  • 能源/公共产业
  • 政府
  • 卫生保健
  • 款待
  • 製造业
  • 零售
  • 通讯/IT
  • 旅行和交​​流

第八章 北美、南美CRM外包市场

  • 阿根廷
  • 巴西
  • 加拿大
  • 墨西哥
  • 美国

第九章亚太地区CRM外包市场

  • 澳洲
  • 中国
  • 印度
  • 印尼
  • 日本
  • 马来西亚
  • 菲律宾
  • 新加坡
  • 韩国
  • 台湾
  • 泰国
  • 越南

第十章欧洲、中东和非洲CRM外包市场

  • 丹麦
  • 埃及
  • 芬兰
  • 法国
  • 德国
  • 以色列
  • 义大利
  • 荷兰
  • 奈及利亚
  • 挪威
  • 波兰
  • 卡达
  • 俄罗斯
  • 沙乌地阿拉伯
  • 南非
  • 西班牙
  • 瑞典
  • 瑞士
  • 土耳其
  • 阿拉伯聯合大公国
  • 英国

第十一章竞争格局

  • 2023 年市场占有率分析
  • FPNV 定位矩阵，2023
  • 竞争情境分析
  • 战略分析和建议

公司名单

  • Accenture PLC
  • AEGIS Company
  • Ascendix Technologies
  • CLIENTSFirst Consulting LLC
  • Cognizant
  • Concentrix Corporation
  • Dell Inc.
  • EsoftWorld Softwares Pvt. Ltd.
  • Global Bilgi LLC
  • Greybeard Corporate Solutions
  • HCL Technologies Limited
  • InfoNobel Solutions Pvt. Ltd.
  • Infosys Ltd.
  • Invensis Technologies Pvt Ltd.
  • ipSCAPE
  • Matech Co.
  • Outsource Nigeria
  • Riviera Outsourcing
  • Tata Consultancy Services
  • TeleTech Global
  • Tokara Solutions
  • Trenkwalder Group AG by Droege Group
  • Wipro Ltd.
  • Xerox Corp.
  • Zoho Corporation
Product Code: MRR-521BAA36EED5

The CRM Outsourcing Market was valued at USD 33.85 billion in 2023, expected to reach USD 35.99 billion in 2024, and is projected to grow at a CAGR of 6.77%, to USD 53.56 billion by 2030.

CRM (Customer Relationship Management) Outsourcing involves delegating CRM tasks, such as customer support, sales, marketing, and business analysis, to third-party providers. This approach helps businesses to enhance customer interactions, optimize relationships, and reduce operational and staffing costs. The necessity for CRM outsourcing arises from the need for expertise, scalability, cost management, and competitive advancement. Its application spans across industries such as banking, telecommunications, retail, and healthcare, where maintaining customer satisfaction and retention is crucial. The end-use scope predominantly includes organizations seeking to improve their customer engagement and streamline processes without heavily investing in in-house infrastructure.

KEY MARKET STATISTICS
Base Year [2023] USD 33.85 billion
Estimated Year [2024] USD 35.99 billion
Forecast Year [2030] USD 53.56 billion
CAGR (%) 6.77%

Market growth in CRM outsourcing is influenced by the increasing demand for personalized customer experiences, the need for advanced analytical tools, and the trend towards strategic partnerships. Furthermore, the proliferation of big data analytics and AI technologies provide opportunities for improved segmentation and targeting. However, data security concerns, regulatory issues, and dependency on third-party service providers are challenges that could hinder growth. Enterprises are encouraged to explore ongoing innovations such as AI-driven chatbots and blockchain for data security to address these concerns.

Potential opportunities lie in emerging markets, where businesses are rapidly adopting CRM solutions to gain a competitive edge. Companies are recommended to focus on custom solutions that cater to specific industry needs and conduct rigorous partnership assessments to ensure data integrity and compliance. Digital transformation and cloud-based CRM solutions also present lucrative avenues for innovation and research, emphasizing the integration of omnichannel strategies and IoT for real-time data collection.

Overall, the CRM outsourcing market is dynamic, characterized by both opportunities and challenges. Businesses aiming for growth should invest in technology-driven solutions, prioritize flexibility, and strengthen strategic alliances. This requires a balance between leveraging technological advancements and ensuring robust data protection and compliance frameworks to foster trust and drive market expansion.

Market Dynamics: Unveiling Key Market Insights in the Rapidly Evolving CRM Outsourcing Market

The CRM Outsourcing Market is undergoing transformative changes driven by a dynamic interplay of supply and demand factors. Understanding these evolving market dynamics prepares business organizations to make informed investment decisions, refine strategic decisions, and seize new opportunities. By gaining a comprehensive view of these trends, business organizations can mitigate various risks across political, geographic, technical, social, and economic domains while also gaining a clearer understanding of consumer behavior and its impact on manufacturing costs and purchasing trends.

  • Market Drivers
    • Increased focus on data analytics and digitalization
    • Associated high cost of in-house customer service
    • Growing adoption from medium-sized organizations
  • Market Restraints
    • Concern associated with vendor reliability and scalability
  • Market Opportunities
    • Surge in preference for cloud computing CRM solution
    • Innovative advancements in AI and big data-powered CRM system
  • Market Challenges
    • Issues about data privacy and security

Porter's Five Forces: A Strategic Tool for Navigating the CRM Outsourcing Market

Porter's five forces framework is a critical tool for understanding the competitive landscape of the CRM Outsourcing Market. It offers business organizations with a clear methodology for evaluating their competitive positioning and exploring strategic opportunities. This framework helps businesses assess the power dynamics within the market and determine the profitability of new ventures. With these insights, business organizations can leverage their strengths, address weaknesses, and avoid potential challenges, ensuring a more resilient market positioning.

PESTLE Analysis: Navigating External Influences in the CRM Outsourcing Market

External macro-environmental factors play a pivotal role in shaping the performance dynamics of the CRM Outsourcing Market. Political, Economic, Social, Technological, Legal, and Environmental factors analysis provides the necessary information to navigate these influences. By examining PESTLE factors, businesses can better understand potential risks and opportunities. This analysis enables business organizations to anticipate changes in regulations, consumer preferences, and economic trends, ensuring they are prepared to make proactive, forward-thinking decisions.

Market Share Analysis: Understanding the Competitive Landscape in the CRM Outsourcing Market

A detailed market share analysis in the CRM Outsourcing Market provides a comprehensive assessment of vendors' performance. Companies can identify their competitive positioning by comparing key metrics, including revenue, customer base, and growth rates. This analysis highlights market concentration, fragmentation, and trends in consolidation, offering vendors the insights required to make strategic decisions that enhance their position in an increasingly competitive landscape.

FPNV Positioning Matrix: Evaluating Vendors' Performance in the CRM Outsourcing Market

The Forefront, Pathfinder, Niche, Vital (FPNV) Positioning Matrix is a critical tool for evaluating vendors within the CRM Outsourcing Market. This matrix enables business organizations to make well-informed decisions that align with their goals by assessing vendors based on their business strategy and product satisfaction. The four quadrants provide a clear and precise segmentation of vendors, helping users identify the right partners and solutions that best fit their strategic objectives.

Strategy Analysis & Recommendation: Charting a Path to Success in the CRM Outsourcing Market

A strategic analysis of the CRM Outsourcing Market is essential for businesses looking to strengthen their global market presence. By reviewing key resources, capabilities, and performance indicators, business organizations can identify growth opportunities and work toward improvement. This approach helps businesses navigate challenges in the competitive landscape and ensures they are well-positioned to capitalize on newer opportunities and drive long-term success.

Key Company Profiles

The report delves into recent significant developments in the CRM Outsourcing Market, highlighting leading vendors and their innovative profiles. These include Accenture PLC, AEGIS Company, Ascendix Technologies, CLIENTSFirst Consulting LLC, Cognizant, Concentrix Corporation, Dell Inc., EsoftWorld Softwares Pvt. Ltd., Global Bilgi LLC, Greybeard Corporate Solutions, HCL Technologies Limited, InfoNobel Solutions Pvt. Ltd., Infosys Ltd., Invensis Technologies Pvt Ltd., ipSCAPE, Matech Co., Outsource Nigeria, Riviera Outsourcing, Tata Consultancy Services, TeleTech Global, Tokara Solutions, Trenkwalder Group AG by Droege Group, Wipro Ltd., Xerox Corp., and Zoho Corporation.

Market Segmentation & Coverage

This research report categorizes the CRM Outsourcing Market to forecast the revenues and analyze trends in each of the following sub-markets:

  • Based on Type, market is studied across Analytic Solutions, Communications Management, Customer Support & Service, Marketing Automation, Multi-Channel Customer Engagement, and Sales Force Automation.
  • Based on Application, market is studied across BFSI, Energy & Utilities, Government, Healthcare, Hospitality, Manufacturing, Retail, Telecom & IT, and Travel & Transport.
  • Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

The report offers a comprehensive analysis of the market, covering key focus areas:

1. Market Penetration: A detailed review of the current market environment, including extensive data from top industry players, evaluating their market reach and overall influence.

2. Market Development: Identifies growth opportunities in emerging markets and assesses expansion potential in established sectors, providing a strategic roadmap for future growth.

3. Market Diversification: Analyzes recent product launches, untapped geographic regions, major industry advancements, and strategic investments reshaping the market.

4. Competitive Assessment & Intelligence: Provides a thorough analysis of the competitive landscape, examining market share, business strategies, product portfolios, certifications, regulatory approvals, patent trends, and technological advancements of key players.

5. Product Development & Innovation: Highlights cutting-edge technologies, R&D activities, and product innovations expected to drive future market growth.

The report also answers critical questions to aid stakeholders in making informed decisions:

1. What is the current market size, and what is the forecasted growth?

2. Which products, segments, and regions offer the best investment opportunities?

3. What are the key technology trends and regulatory influences shaping the market?

4. How do leading vendors rank in terms of market share and competitive positioning?

5. What revenue sources and strategic opportunities drive vendors' market entry or exit strategies?

Table of Contents

1. Preface

  • 1.1. Objectives of the Study
  • 1.2. Market Segmentation & Coverage
  • 1.3. Years Considered for the Study
  • 1.4. Currency & Pricing
  • 1.5. Language
  • 1.6. Stakeholders

2. Research Methodology

  • 2.1. Define: Research Objective
  • 2.2. Determine: Research Design
  • 2.3. Prepare: Research Instrument
  • 2.4. Collect: Data Source
  • 2.5. Analyze: Data Interpretation
  • 2.6. Formulate: Data Verification
  • 2.7. Publish: Research Report
  • 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

  • 5.1. Market Dynamics
    • 5.1.1. Drivers
      • 5.1.1.1. Increased focus on data analytics and digitalization
      • 5.1.1.2. Associated high cost of in-house customer service
      • 5.1.1.3. Growing adoption from medium-sized organizations
    • 5.1.2. Restraints
      • 5.1.2.1. Concern associated with vendor reliability and scalability
    • 5.1.3. Opportunities
      • 5.1.3.1. Surge in preference for cloud computing CRM solution
      • 5.1.3.2. Innovative advancements in AI and big data-powered CRM system
    • 5.1.4. Challenges
      • 5.1.4.1. Issues about data privacy and security
  • 5.2. Market Segmentation Analysis
  • 5.3. Porter's Five Forces Analysis
    • 5.3.1. Threat of New Entrants
    • 5.3.2. Threat of Substitutes
    • 5.3.3. Bargaining Power of Customers
    • 5.3.4. Bargaining Power of Suppliers
    • 5.3.5. Industry Rivalry
  • 5.4. PESTLE Analysis
    • 5.4.1. Political
    • 5.4.2. Economic
    • 5.4.3. Social
    • 5.4.4. Technological
    • 5.4.5. Legal
    • 5.4.6. Environmental

6. CRM Outsourcing Market, by Type

  • 6.1. Introduction
  • 6.2. Analytic Solutions
  • 6.3. Communications Management
  • 6.4. Customer Support & Service
  • 6.5. Marketing Automation
  • 6.6. Multi-Channel Customer Engagement
  • 6.7. Sales Force Automation

7. CRM Outsourcing Market, by Application

  • 7.1. Introduction
  • 7.2. BFSI
  • 7.3. Energy & Utilities
  • 7.4. Government
  • 7.5. Healthcare
  • 7.6. Hospitality
  • 7.7. Manufacturing
  • 7.8. Retail
  • 7.9. Telecom & IT
  • 7.10. Travel & Transport

8. Americas CRM Outsourcing Market

  • 8.1. Introduction
  • 8.2. Argentina
  • 8.3. Brazil
  • 8.4. Canada
  • 8.5. Mexico
  • 8.6. United States

9. Asia-Pacific CRM Outsourcing Market

  • 9.1. Introduction
  • 9.2. Australia
  • 9.3. China
  • 9.4. India
  • 9.5. Indonesia
  • 9.6. Japan
  • 9.7. Malaysia
  • 9.8. Philippines
  • 9.9. Singapore
  • 9.10. South Korea
  • 9.11. Taiwan
  • 9.12. Thailand
  • 9.13. Vietnam

10. Europe, Middle East & Africa CRM Outsourcing Market

  • 10.1. Introduction
  • 10.2. Denmark
  • 10.3. Egypt
  • 10.4. Finland
  • 10.5. France
  • 10.6. Germany
  • 10.7. Israel
  • 10.8. Italy
  • 10.9. Netherlands
  • 10.10. Nigeria
  • 10.11. Norway
  • 10.12. Poland
  • 10.13. Qatar
  • 10.14. Russia
  • 10.15. Saudi Arabia
  • 10.16. South Africa
  • 10.17. Spain
  • 10.18. Sweden
  • 10.19. Switzerland
  • 10.20. Turkey
  • 10.21. United Arab Emirates
  • 10.22. United Kingdom

11. Competitive Landscape

  • 11.1. Market Share Analysis, 2023
  • 11.2. FPNV Positioning Matrix, 2023
  • 11.3. Competitive Scenario Analysis
  • 11.4. Strategy Analysis & Recommendation

Companies Mentioned

  • 1. Accenture PLC
  • 2. AEGIS Company
  • 3. Ascendix Technologies
  • 4. CLIENTSFirst Consulting LLC
  • 5. Cognizant
  • 6. Concentrix Corporation
  • 7. Dell Inc.
  • 8. EsoftWorld Softwares Pvt. Ltd.
  • 9. Global Bilgi LLC
  • 10. Greybeard Corporate Solutions
  • 11. HCL Technologies Limited
  • 12. InfoNobel Solutions Pvt. Ltd.
  • 13. Infosys Ltd.
  • 14. Invensis Technologies Pvt Ltd.
  • 15. ipSCAPE
  • 16. Matech Co.
  • 17. Outsource Nigeria
  • 18. Riviera Outsourcing
  • 19. Tata Consultancy Services
  • 20. TeleTech Global
  • 21. Tokara Solutions
  • 22. Trenkwalder Group AG by Droege Group
  • 23. Wipro Ltd.
  • 24. Xerox Corp.
  • 25. Zoho Corporation

LIST OF FIGURES

  • FIGURE 1. CRM OUTSOURCING MARKET RESEARCH PROCESS
  • FIGURE 2. CRM OUTSOURCING MARKET SIZE, 2023 VS 2030
  • FIGURE 3. GLOBAL CRM OUTSOURCING MARKET SIZE, 2018-2030 (USD MILLION)
  • FIGURE 4. GLOBAL CRM OUTSOURCING MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 5. GLOBAL CRM OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 6. GLOBAL CRM OUTSOURCING MARKET SIZE, BY TYPE, 2023 VS 2030 (%)
  • FIGURE 7. GLOBAL CRM OUTSOURCING MARKET SIZE, BY TYPE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 8. GLOBAL CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2023 VS 2030 (%)
  • FIGURE 9. GLOBAL CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 10. AMERICAS CRM OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 11. AMERICAS CRM OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 12. UNITED STATES CRM OUTSOURCING MARKET SIZE, BY STATE, 2023 VS 2030 (%)
  • FIGURE 13. UNITED STATES CRM OUTSOURCING MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 14. ASIA-PACIFIC CRM OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 15. ASIA-PACIFIC CRM OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 16. EUROPE, MIDDLE EAST & AFRICA CRM OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 17. EUROPE, MIDDLE EAST & AFRICA CRM OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 18. CRM OUTSOURCING MARKET SHARE, BY KEY PLAYER, 2023
  • FIGURE 19. CRM OUTSOURCING MARKET, FPNV POSITIONING MATRIX, 2023

LIST OF TABLES

  • TABLE 1. CRM OUTSOURCING MARKET SEGMENTATION & COVERAGE
  • TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2023
  • TABLE 3. GLOBAL CRM OUTSOURCING MARKET SIZE, 2018-2030 (USD MILLION)
  • TABLE 4. GLOBAL CRM OUTSOURCING MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 5. GLOBAL CRM OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 6. CRM OUTSOURCING MARKET DYNAMICS
  • TABLE 7. GLOBAL CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 8. GLOBAL CRM OUTSOURCING MARKET SIZE, BY ANALYTIC SOLUTIONS, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 9. GLOBAL CRM OUTSOURCING MARKET SIZE, BY COMMUNICATIONS MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 10. GLOBAL CRM OUTSOURCING MARKET SIZE, BY CUSTOMER SUPPORT & SERVICE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 11. GLOBAL CRM OUTSOURCING MARKET SIZE, BY MARKETING AUTOMATION, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 12. GLOBAL CRM OUTSOURCING MARKET SIZE, BY MULTI-CHANNEL CUSTOMER ENGAGEMENT, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 13. GLOBAL CRM OUTSOURCING MARKET SIZE, BY SALES FORCE AUTOMATION, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 14. GLOBAL CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 15. GLOBAL CRM OUTSOURCING MARKET SIZE, BY BFSI, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 16. GLOBAL CRM OUTSOURCING MARKET SIZE, BY ENERGY & UTILITIES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 17. GLOBAL CRM OUTSOURCING MARKET SIZE, BY GOVERNMENT, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 18. GLOBAL CRM OUTSOURCING MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 19. GLOBAL CRM OUTSOURCING MARKET SIZE, BY HOSPITALITY, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 20. GLOBAL CRM OUTSOURCING MARKET SIZE, BY MANUFACTURING, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 21. GLOBAL CRM OUTSOURCING MARKET SIZE, BY RETAIL, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 22. GLOBAL CRM OUTSOURCING MARKET SIZE, BY TELECOM & IT, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 23. GLOBAL CRM OUTSOURCING MARKET SIZE, BY TRAVEL & TRANSPORT, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 24. AMERICAS CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 25. AMERICAS CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 26. AMERICAS CRM OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 27. ARGENTINA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 28. ARGENTINA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 29. BRAZIL CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 30. BRAZIL CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 31. CANADA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 32. CANADA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 33. MEXICO CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 34. MEXICO CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 35. UNITED STATES CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 36. UNITED STATES CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 37. UNITED STATES CRM OUTSOURCING MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
  • TABLE 38. ASIA-PACIFIC CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 39. ASIA-PACIFIC CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 40. ASIA-PACIFIC CRM OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 41. AUSTRALIA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 42. AUSTRALIA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 43. CHINA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 44. CHINA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 45. INDIA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 46. INDIA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 47. INDONESIA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 48. INDONESIA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 49. JAPAN CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 50. JAPAN CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 51. MALAYSIA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 52. MALAYSIA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 53. PHILIPPINES CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 54. PHILIPPINES CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 55. SINGAPORE CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 56. SINGAPORE CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 57. SOUTH KOREA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 58. SOUTH KOREA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 59. TAIWAN CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 60. TAIWAN CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 61. THAILAND CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 62. THAILAND CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 63. VIETNAM CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 64. VIETNAM CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 65. EUROPE, MIDDLE EAST & AFRICA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 66. EUROPE, MIDDLE EAST & AFRICA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 67. EUROPE, MIDDLE EAST & AFRICA CRM OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 68. DENMARK CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 69. DENMARK CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 70. EGYPT CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 71. EGYPT CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 72. FINLAND CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 73. FINLAND CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 74. FRANCE CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 75. FRANCE CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 76. GERMANY CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 77. GERMANY CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 78. ISRAEL CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 79. ISRAEL CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 80. ITALY CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 81. ITALY CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 82. NETHERLANDS CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 83. NETHERLANDS CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 84. NIGERIA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 85. NIGERIA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 86. NORWAY CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 87. NORWAY CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 88. POLAND CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 89. POLAND CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 90. QATAR CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 91. QATAR CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 92. RUSSIA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 93. RUSSIA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 94. SAUDI ARABIA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 95. SAUDI ARABIA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 96. SOUTH AFRICA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 97. SOUTH AFRICA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 98. SPAIN CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 99. SPAIN CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 100. SWEDEN CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 101. SWEDEN CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 102. SWITZERLAND CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 103. SWITZERLAND CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 104. TURKEY CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 105. TURKEY CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 106. UNITED ARAB EMIRATES CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 107. UNITED ARAB EMIRATES CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 108. UNITED KINGDOM CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 109. UNITED KINGDOM CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 110. CRM OUTSOURCING MARKET SHARE, BY KEY PLAYER, 2023
  • TABLE 111. CRM OUTSOURCING MARKET, FPNV POSITIONING MATRIX, 2023