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市场调查报告书
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1637828

UCaaS（统一通讯即服务）：市场占有率分析、产业趋势、成长预测（2025-2030）

Unified Communication-as-a-Service (UCaaS) - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3个工作天内

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简介目录

UCaaS（统一通讯即服务）市场规模预计到2025年为561.4亿美元，预计到2030年将达到1758.3亿美元，在预测期内（2025-2030年）的复合年增长率为25.65%。

统一通讯即服务 (UCaaS)-市场-IMG1

在家工作(WFH) 模式的成长趋势促使雇主利用 UCaaS 解决方案。对于企业来说，UCaaS解决方案有利于审查营运成本并防止边际收益下降。

主要亮点

  • UCaaS（统一通讯即服务）是一种云端服务，它将各种通讯和协作应用程式整合到一个中央平台中。 UCaaS 让企业优化沟通管道、降低成本并提高效率。
  • UCaaS 描述了广泛的通讯工具，包括语音和视讯会议、通讯、电子邮件和协作软体。 UCaaS 是一个平台，允许使用者透过网路连线从任何地方、在任何装置上存取这些工具。对于各种规模的企业来说，这都是一个有吸引力的选择，无需昂贵的硬体、软体和维护成本。例如，2023年5月，印度政府向网路会议公司Zoom Video Communications授予统一许可证，进入许可权涵盖全印度、国内远距（NLD）和国际远距（ILD）。这将使我们能够向印度企业提供云端基础的PBX 服务 Zoom Phone。
  • 此外，5G 技术和高速互联网的采用预计将在预测期内提振市场。因为 5G 网路易于用于需要高速度和最小延迟的视讯和音讯会议。据 5G Americas 称，到 2023 年，全球第五代用户将达到 19 亿。预计2024年人口将达28亿，2027年将达59亿人。
  • 智慧型行动小工具的普及和相关工具的改进正在增强远端和分散式工作策略。同样，公司正在其办公室采用「自带设备」(BYOD) 规则。这种方法可能有助于组织提高效率、完善内部互动并消除价格差异。预计这将最终推动预测期内整合通讯即服务市场的成长。
  • 鑑于人们对数位化的偏好日益增强，随着客户继续使用不同的通讯方式，客户服务预计将成为一项重大挑战。
  • 此外，过去十年对整合通讯(UC) 的需求不断增长。疫情爆发后，整合通讯（UC）需求异常成长。随着COVID-19的出现，数位转型已成为确保企业生存、成长和市场领先地位的迫切要求。随时随地统一、顺畅、安全地存取资料和应用程式的需求呈指数级增长。

UCaaS（统一通讯即服务）市场趋势

从旧有系统迁移到云端基础的通讯服务推动了成长

  • 随着业务通讯的兴起，公司正在寻找管理复杂性、降低成本和提高整体生产力的方法。这导致云端基础的概念整合通讯即服务的使用增加。
  • 此外，越来越多的公司正在适应灵活和混合的工作方式，采用云端基础的解决方案，使员工能够跨装置、部门和时区工作。
  • 此外，整合通讯(UC) 云端解决方案通常具有成本效益，因为它们不需要现场託管基础设施，易于扩展，并且具有最新的功能和安全性。一系列重大资料外洩事件让云端安全成为各企业关注的重点之一，加大了对资料中心安全的投入。
  • 私有云端伺服器是为单一公司提供託管服务的基础架构。所有优势包括敏捷性、可扩展性以及为复杂的运算活动和操作建立大量虚拟机器的能力，同时保持高水准的资料安全和隐私保护。

预计北美将占据较大市场占有率

  • 该地区对所研究的市场成长做出了重大贡献，这主要是由于最近 IT 消费化导致的移动性激增和 5G 连接的爆炸式增长。
  • 在美国，零售、银行、医疗保健、IT 和通讯等终端用户产业无论身在何处，都需要为所有通讯、语音、视讯和聊天提供更直接、无缝的体验。为了满足这些需求，企业正在寻求来自他们可以信赖的单一供应商的统一部署和管理解决方案来满足其 UCC 要求。 5G 的出现将允许远端连接工具整合到单一 UCaaS 平台中。
  • 该地区因有效整合线上和线下管道以提供全面客户体验而享有盛誉。典型的服务旨在将客户与各种管道连接起来，例如网路购物平台、社交网路、行动应用程式、零售商店、客户援助管道等。
  • 此外，UCaaS 的需求是由该领域众多跨国公司的存在所推动的。透过成为人工智慧的中心，组织正在利用最新技术不断发展，并且在全球范围内提供人工智慧相关服务的组织数量显着增加。

UCaaS（统一通讯即服务）产业概述

UCaaS（统一通讯即服务）市场被 8x8 Inc.、Mitel Networks 和 Verizon 等主要参与者适度细分，市场参与企业之间竞争激烈。这些公司有能力透过大力投资研发活动来进行创新，这给了他们竞争优势。透过策略伙伴关係、併购和收购，这些公司获得了显着的市场占有率。

  • 2023年10月，Mitel正式完成先前宣布的对Unify的收购，其中包括Atos Group的通讯与协作服务（CCS）和整合通讯与协作（UCC）业务。透过此次收购，该公司将其客户群扩大到 100 多个国家的超过 7,500 万人。
  • 2023 年 6 月，思科与 AT&T-Mobile 网路合作，原生整合 Webex Calling。此次合作预计将透过单一企业行动电话号码提供行动优先、强大、统一的协作体验。预计此类发展将促进工业成长。

其他好处

  • Excel 格式的市场预测 (ME) 表
  • 3 个月分析师支持

目录

第一章简介

  • 研究假设和市场定义
  • 调查范围

第二章调查方法

第三章执行摘要

第四章市场洞察

  • 市场概况
  • 产业相关人员分析
  • 产业吸引力－波特五力分析
    • 买方议价能力
    • 供应商的议价能力
    • 新进入者的威胁
    • 替代品的威胁
    • 竞争公司之间敌对关係的强度
  • COVID-19 对市场的影响

第五章市场动态

  • 市场驱动因素
    • 计量收费模式的出现推动了对传统统一通讯解决方案的需求
    • 不断变化的劳动力动态导致新的企业合作的出现
    • 从旧有系统迁移到云端基础的通讯服务推动成长
  • 市场问题
    • 迁移到现代整合通讯(UC) 的准备工作出现延误
  • UC产业的主要经营模式

第六章技术概述

第七章 市场区隔

  • 按公司规模
    • 小型企业
    • 大公司
  • 按最终用户产业
    • BFSI
    • 零售
    • 医疗保健
    • 政府/公共机构
    • 资讯科技和电讯
    • 其他行业
  • 按地区
    • 北美洲
    • 欧洲
    • 亚太地区
    • 拉丁美洲
    • 中东/非洲

第八章 竞争格局

  • 公司简介
    • 8X8 Inc.
    • Cisco Systems Inc.
    • Mitel Networks Corporation
    • Gamma Communication PLC
    • NTT Communication Corporation
    • Vodafone Group PLC
    • Telia Company AB
    • KPN NV
    • BT Group PLC
    • Verizon Communications Inc.
    • Nextiva
    • Soluno（Destiny NV）
    • VADS Berhad
    • Singapore Telecommunications Limited
    • PLDT Enterprise
    • Telstra Corporation Limited
    • PCCW Global
    • Maxis Communications

第九章 重要建议

  • 主要策略建议
  • 分析师对区域需求和定位的看法
  • 最常采用的策略分析

第10章市场的未来

简介目录
Product Code: 47539

The Unified Communication-as-a-Service Market size is estimated at USD 56.14 billion in 2025, and is expected to reach USD 175.83 billion by 2030, at a CAGR of 25.65% during the forecast period (2025-2030).

Unified Communication-as-a-Service (UCaaS) - Market - IMG1

The increasing trend of work from home (WFH) model is compelling employers to use UCaaS solutions as it's beneficial for companies to reevaluate their operational costs and save their marginal revenue from declining.

Key Highlights

  • Unified Communications as a Service is the cloud service that brings together different communication and collaboration applications in one central platform. UCaaS allows businesses to optimise their communication channels, reduce costs and improve efficiency.
  • UCaaS provides a wide range of communication tools, including voice and video conferencing, communications, email or collaborate software. The platform provides users with access to these tools through an Internet connection wherever they are, on any device. It's an appealing option for businesses of all sizes, eliminating the need to incur expensive hardware, software and maintenance costs. For instance, in May 2023, the Indian government granted Zoom Video Communications, a web conferencing company, a Unified License with access covering all of India, National Long Distance (NLD), and International Long Distance (ILD). This will allow it to offer Zoom Phone, a cloud-based private branch exchange (PBX) service, to enterprises in the country.
  • In addition, the introduction of 5G technology and high-speed internet is anticipated to boost the market in the forecasted period, Because the 5G network is easy to use for video and Audio Conferencing, which requires high speed and minimal latency. According to 5G Americas, there are expected to be 1.9 billion fifth generation subscribers in the world by 2023. By 2024 and by 2027, this number is projected to be 2.8 billion and 5.9 billion respectively.
  • The rising implementation of smart mobile gadgets and association tool improvements empower remote work and dispersed workforce tactics. Similarly, establishments employ a 'bring your device' (BYOD) rule across their business facilities. This approach will likely help organizations upsurge efficiency, refine internal interaction, and eradicate different prices. This is anticipated to eventually bolster the unified communication as a service market growth during the forecast period.
  • Considering the growing preference for digitization, customer service is expected to emerge as a major challenge as customers continue to use various modes of communication.
  • Moreover, the demand for Unified Communications has grown over the last decade. It witnessed an exceptional rise after the pandemic outbreak. With the emergence of COVID-19, digital transformation became an urgent requirement for businesses to ensure their survival, growth, and market leadership. The need for unified, frictionless, and secure access to data and applications anytime, anywhere exponentially increased.

Unified Communication as a Service (UCaaS) Market Trends

Migration from Legacy Systems to Cloud-Based Communication Services to Witness the Growth

  • As business communications increase, companies are looking for ways of managing complexity, cutting costs and boosting overall productivity. This has led to an increase in the use of unified communications as a service, a cloud based concept.
  • Furthermore, more companies are adapting to the flexibility and hybrid working practices as well as adopting cloud based solutions so that employees can be accommodated across devices, departments or timezones.
  • Moreover, because they do not need an on site hosting infrastructure and are easy to scale as well as have the latest features and security, cloud solutions for Unified Communications as a Service typically deliver greater cost effectiveness. Due to a series of major breaches that make the security of clouds one of the main concerns for all companies, there has been an increase in investment in data center security.
  • A private cloud server is an infrastructure that provides hosted services to a single enterprise. It provides all the advantages, such as agility, scalability, and ability to build many virtual machines for complicated computational activities and operations, while retaining a high level of data security and privacy protection.

North America Expected to Hold a Significant Market Share

  • The region is significantly contributing to the studied market growth, primarily due to the recent surge in mobility and the explosion of 5G connections due to the consumerization of I.T., which has aided enterprises in adopting I.P. telephony and UCaaS to allow remote employees to simulate in-office work experiences.
  • In the U.S., end-user verticals, such as retail, banking and finance, healthcare, information technology, and telecommunications, seek a more direct and seamless experience for all of their communications, audio, video, and chat, no matter where they are. To fulfill this need, enterprises are looking for a unified deployment and management solution from a single vendor they can rely on to handle their UCC requirements. They'll be able to integrate remote connectivity tools on a single UCaaS platform with the advent of 5G.
  • The region has a reputation for the efficient integration of online and offline channels, which results in an integrated customer experience. Prevailing services aim to connect customers with a variety of channels, including e.g. online shopping platforms, social networks, mobility applications, retail stores and customer assistance channels.
  • In addition, demand for UCaaS is driven by the presence of a number of multinational companies in this area. By becoming a hub for artificial intelligence, organizations are evolving through modern technology, and there is considerable growth in organizations providing AI related services at global scale.

Unified Communication as a Service (UCaaS) Industry Overview

The competitive rivalry between market players is high owing to some major players like 8x8 Inc., Mitel Networks, Verizon, and many others, and the Unified Communication-as-a-Service (UCaaS) Market is moderately fragmented. These companies can gain a competitive advantage due to their ability to bring about innovations by investing heavily in research and development activities. Strategic partnerships, mergers, and acquisitions have allowed these companies to occupy a substantial market share.

  • In October 2023, Mitel officially completed its previously announced acquisition of Unify, which includes Communication and Collaboration Services (CCS) and Unified Communications and Collaboration (UCC) businesses of the Atos group. With this acquisition, the company has now increased its customers base to more than 75 million users in over 100 countries.
  • In June 2023, Cisco partnered with AT&T mobile network to natively integrate Webex Calling. This partnership is expected to deliver a mobile-first, powerful, and unified collaboration experience via a single business mobile number. Such developments are expected to drive the industry growth.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Stakeholder Analysis
  • 4.3 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.3.1 Bargaining Power of Buyers
    • 4.3.2 Bargaining Power of Suppliers
    • 4.3.3 Threat of New Entrants
    • 4.3.4 Threat of Substitutes
    • 4.3.5 Intensity of Competitive Rivalry
  • 4.4 Impact of COVID-19 on the Market

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Emergence of Pay-as-you-go Model Driving Demand over Legacy UC Solutions
    • 5.1.2 Changing Workforce Dynamics Leading to the Emergence of New Forms of Enterprise Collaboration
    • 5.1.3 Migration from Legacy Systems to Cloud-Based Communication Services to Witness the Growth
  • 5.2 Market Challenges
    • 5.2.1 Low Readiness to Move to Modern Unified Communications
  • 5.3 Key Business Models in the UC Industry

6 TECHNOLOGY OVERVIEW

7 MARKET SEGMENTATION

  • 7.1 By Size of Enterprise
    • 7.1.1 Small and Medium Enterprises
    • 7.1.2 Large Enterprises
  • 7.2 By End-user Vertical
    • 7.2.1 BFSI
    • 7.2.2 Retail
    • 7.2.3 Healthcare
    • 7.2.4 Government and Public Sector
    • 7.2.5 IT and Telecom
    • 7.2.6 Other End-user Verticals
  • 7.3 By Geography
    • 7.3.1 North America
    • 7.3.2 Europe
    • 7.3.3 Asia-Pacific
    • 7.3.4 Latin America
    • 7.3.5 Middle East and Africa

8 COMPETITIVE LANDSCAPE

  • 8.1 Company Profiles
    • 8.1.1 8X8 Inc.
    • 8.1.2 Cisco Systems Inc.
    • 8.1.3 Mitel Networks Corporation
    • 8.1.4 Gamma Communication PLC
    • 8.1.5 NTT Communication Corporation
    • 8.1.6 Vodafone Group PLC
    • 8.1.7 Telia Company AB
    • 8.1.8 KPN NV
    • 8.1.9 BT Group PLC
    • 8.1.10 Verizon Communications Inc.
    • 8.1.11 Nextiva
    • 8.1.12 Soluno (Destiny NV)
    • 8.1.13 VADS Berhad
    • 8.1.14 Singapore Telecommunications Limited
    • 8.1.15 PLDT Enterprise
    • 8.1.16 Telstra Corporation Limited
    • 8.1.17 PCCW Global
    • 8.1.18 Maxis Communications

9 KEY RECOMMENDATIONS

  • 9.1 Key Strategic Recommendations
  • 9.2 Analyst's View on Regional Demand and Positioning
  • 9.3 Analysis of Most Adopted Strategies

10 FUTURE OF THE MARKET