2023-2030 年基于云的 ITSM 全球市场

基于云的 ITSM 的全球市场规模将在 2022 年达到 52.4 亿美元，预测期内（2023-2030 年）的复合年增长率为 16.2%，预计到 2030 年将达到 149.8 亿美元。 概述了当前和未来的云 IT 服务管理市场趋势，以确定市场的整体吸引力。 最重要的影响因素突出了预测期内云 ITSM 市场的机会。 越来越多地采用基于云的技术是推动云 ITSM 行业市场增长的关键因素。 此外，人工智能工具和 ITSM 解决方案的集成有望推动市场增长。 然而，对敏感数据和业务流程的安全和隐私问题预计将阻碍预测期内的市场增长。 此外，BYOD 趋势的盛行和移动劳动力的增加预计将在未来几年为云 ITSM 市场带来显着的增长机会。 预计中小企业不断增长的需求也将为未来几年云 ITSM 市场的增长带来有利可图的机会。

云提供了部署多种解决方案和服务的灵活性，使公司能够高效且有效地管理其数据。 此外，基于云的技术具有成本效益和易于部署的特点，这增加了大型企业和中小型企业对云 ITSM 的需求。 此外，云解决方案需要更少的 IT 硬件管理资源来管理 IT 基础设施，进一步消除了额外硬件成本的需要。 因此，公司正在其业务流程中采用基于云的技术。 这些因素共同推动了对云 ITSM 解决方案和服务的需求。

内容

第 1 章报告概述

• 分析行业现状和增长前景
• 研究方法和工具
• 市场细分
  • 按细分
  • 按地区

第 2 章市场概述和洞察

• 调查范围
• 分析师观点和当前市场趋势
  • 主要发现
  • 建议
  • 结论

第三章竞争格局

• 主要公司分析
  • 概览
  • 财务分析
  • SWOT 分析
  • 近期趋势
• 关键策略分析

第四章市场细分

• 基于云的 ITSM 全球市场：按组件分类
  • 解决方案
  • 服务
• 全球基于云的 ITSM 市场：按组织规模
  • 大公司
  • 中小企业
• 全球基于云的 ITSM 市场：按行业分类
  • IT/通信领域
  • 医疗保健
  • 製造业
  • 零售
  • 教育
  • 其他

第五章区域分析

• 北美
  • 美国
  • 加拿大
• 欧洲
  • 英国
  • 德国
  • 意大利
  • 西班牙
  • 法国
  • 其他欧洲
• 亚太地区
  • 中国
  • 印度
  • 日本
  • 韩国
  • 其他亚太地区
• 世界其他地区

第六章公司简介

• Atlassian Corp.
• Axios Systems PLC
• BMC Software
• CA Technologies
• Cherwell Software
• Citrix Systems
• Freshworks, Inc.
• Hewlett Packard Enterprise Co.
• Hornbill Corporate Ltd.
• IBM Corp.
• Ivanti
• Serviceaide, Inc.
• ServiceNow, Inc.

The global cloud-based ITSM market size was valued at $5.24 billion in 2022, and is projected to reach $14.98 billion by 2030, registering a CAGR of 16.2% during the forecast period (2023-2030). Current and future cloud IT service management market trends are outlined to determine the overall attractiveness of the market. The top impacting factors highlight the cloud ITSM market opportunity during the forecast period. The increase in the adoption of cloud-based technologies is the key factor that drives the market growth for the cloud ITSM industry. In addition, integration of AI-enabled tools with ITSM solutions is expected to boost market growth. However, security & privacy concerns for confidential data and business processes are expected to impede the market growth during the forecast period. Furthermore, the widespread adoption of BYOD trend and the increase in the mobile workforce are expected to provide major growth opportunities for the cloud ITSM market in the upcoming years. In addition, the rise in demand among small & medium enterprises is also anticipated to provide lucrative opportunities for the cloud ITSM market growth in the forthcoming years.

The cloud enables flexible deployment of numerous solutions and services, which allows organizations to manage their data efficiently and effectively. Moreover, cloud-based technologies are cost-effective and easy to deploy, which drives the demand for cloud ITSM among large as well as small & medium organizations. In addition, to manage IT infrastructure, the cloud solutions require very less IT hardware administrative resources, which further eradicates the need for additional hardware costs. Thus, organizations are deploying cloud-based technologies across their business processes. Hence, such factors combined create the demand for cloud ITSM solutions and services.

Segmental Outlook:

The global cloud-based ITSM market is segmented based on the component, organization size, and industry. Based on the component, the market is segmented into solutions and services. On the basis of organization size, the market is segmented into small and medium enterprises, and large enterprises. Further, based on industry, the market is sub-segmented into IT & telecommunication, healthcare, manufacturing, retail, education, and others. Among the organization size segment, the large enterprises sub-segment is expected to cater prominent market share over the forecast period.

The Large Enterprises Sub-Segment is Anticipated to Hold a Prominent Share in the Global Cloud-Based ITSM Market

By organization size, the large enterprise segment dominated the cloud IT service management (ITSM) market and is expected to remain dominant during the forecast period. The growth of this segment is mainly attributed to the increased demand for automation and streamlining business processes, which deal with large volumes of customer queries and facilitate personal customer engagement. However, the small and medium-sized enterprises segment is expected to witness the highest growth rate during the forecast period mainly due to the increase in popularity of cloud services among these enterprises, which has compelled organizations to move on-premises ITSM to the cloud.

Regional Outlooks:

The global cloud-based ITSM market is further segmented based on geography including North America (the US, and Canada), Europe (Italy, Spain, Germany, France, and Others), Asia-Pacific (India, China, Japan, South Korea, and Others), and the Rest of the World (the Middle East &Africa, and Latin America). The market can be analyzed for particular region or country level as per the requirement. Among these, the Asia-Pacific regional market is expected to cater to prominent growth over the forecast period, however, the North American region is projected to experience considerable growth in the cloud-based ITSM market.

The Asia-Pacific Region is Anticipated to Hold a Prominent Share in the Global Cloud-Based ITSM Market

Among all the regions, North America is projected to remain at the forefront and hold the highest position in the global Cloud ITSM market in the forthcoming years. This is attributable to the increasing investments by key players to develop advanced cloud ITSM software and solutions in the region. North America dominated the global cloud ITSM market and is expected to remain dominant during the cloud ITSM market forecast period due to the presence of major market players and the rise in investment & spending on cloud technologies. In addition, an increase in focus on automation and end-user services boosts the adoption of cloud ITSM solutions and services in North America.

Market Players Outlook:

The major companies serving the global cloud-based ITSM market include ServiceNow, Inc., IBM Corporation, Hewlett Packard Enterprise Company, Citrix Systems, CA Technologies, and others. The market players are considerably contributing to the market growth by the adoption of various strategies including mergers and acquisitions, partnerships, collaborations, funding, and new product launches, to stay competitive in the market.

Table of Contents

1. Report Summary

• Current Industry Analysis and Growth Potential Outlook
• 1.1. Research Methods and Tools
• 1.2. Market Breakdown
  • 1.2.1. By Segments
  • 1.2.2. By Region

2. Market Overview and Insights

• 2.1. Scope of the Report
• 2.2. Analyst Insight & Current Market Trends
  • 2.2.1. Key Findings
  • 2.2.2. Recommendations
  • 2.2.3. Conclusion

3. Competitive Landscape

• 3.1. Key Company Analysis
  • 3.1.1. Overview
  • 3.1.2. Financial Analysis
  • 3.1.3. SWOT Analysis
  • 3.1.4. Recent Developments
• 3.2. Key Strategy Analysis

4. Market Segmentation

• 4.1. Global Cloud-Based ITSM Market by Component
  • 4.1.1. Solution
  • 4.1.2. Services
• 4.2. Global Cloud-Based ITSM Market by Organization Size
  • 4.2.1. Large Enterprises
  • 4.2.2. Small & Medium Enterprises
• 4.3. Global Cloud-Based ITSM Market by Industry Vertical
  • 4.3.1. IT & Telecommunication
  • 4.3.2. Healthcare
  • 4.3.3. Manufacturing
  • 4.3.4. Retail
  • 4.3.5. Education
  • 4.3.6. Others

5. Regional Analysis

• 5.1. North America
  • 5.1.1. United States
  • 5.1.2. Canada
• 5.2. Europe
  • 5.2.1. UK
  • 5.2.2. Germany
  • 5.2.3. Italy
  • 5.2.4. Spain
  • 5.2.5. France
  • 5.2.6. Rest of Europe
• 5.3. Asia-Pacific
  • 5.3.1. China
  • 5.3.2. India
  • 5.3.3. Japan
  • 5.3.4. South Korea
  • 5.3.5. Rest of Asia-Pacific
• 5.4. Rest of the World

6. Company Profiles

• 6.1. Atlassian Corp.
• 6.2. Axios Systems PLC
• 6.3. BMC Software
• 6.4. CA Technologies
• 6.5. Cherwell Software
• 6.6. Citrix Systems
• 6.7. Freshworks, Inc.
• 6.8. Hewlett Packard Enterprise Co.
• 6.9. Hornbill Corporate Ltd.
• 6.10. IBM Corp.
• 6.11. Ivanti
• 6.12. Serviceaide, Inc.
• 6.13. ServiceNow, Inc.

LIST OF TABLES

• 1. GLOBAL CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY COMPONENT, 2022-2030 ($ MILLION)
• 2. GLOBAL CLOUD-BASED ITSM SOLUTION MARKET RESEARCH AND ANALYSIS BY REGION, 2022-2030 ($ MILLION)
• 3. GLOBAL CLOUD-BASED ITSM SERVICES MARKET RESEARCH AND ANALYSIS BY REGION, 2022-2030 ($ MILLION)
• 4. GLOBAL CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY ORGANIZATION SIZE, 2022-2030 ($ MILLION)
• 5. GLOBAL CLOUD-BASED ITSM FOR LARGE ENTERPRISES MARKET RESEARCH AND ANALYSIS BY REGION, 2022-2030 ($ MILLION)
• 6. GLOBAL CLOUD-BASED ITSM FOR SMALL & MEDIUM ENTERPRISES MARKET RESEARCH AND ANALYSIS BY REGION, 2022-2030 ($ MILLION)
• 7. GLOBAL CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY INDUSTRY VERTICAL, 2022-2030 ($ MILLION)
• 8. GLOBAL CLOUD-BASED ITSM IN IT & TELECOMMUNICATION MARKET RESEARCH AND ANALY-SIS BY REGION, 2022-2030 ($ MILLION)
• 9. GLOBAL CLOUD-BASED ITSM IN HEALTHCARE MARKET RESEARCH AND ANALYSIS BY REGION, 2022-2030 ($ MILLION)
• 10. GLOBAL CLOUD-BASED ITSM IN MANUFACTURING MARKET RESEARCH AND ANALYSIS BY RE-GION, 2022-2030 ($ MILLION)
• 11. GLOBAL CLOUD-BASED ITSM IN RETAIL MARKET RESEARCH AND ANALYSIS BY REGION, 2022-2030 ($ MILLION)
• 12. GLOBAL CLOUD-BASED ITSM IN EDUCATION MARKET RESEARCH AND ANALYSIS BY REGION, 2022-2030 ($ MILLION)
• 13. GLOBAL CLOUD-BASED ITSM IN OTHER INDUSTRY MARKET RESEARCH AND ANALYSIS BY RE-GION, 2022-2030 ($ MILLION)
• 14. GLOBAL CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY GEOGRAPHY, 2022-2030 ($ MILLION)
• 15. NORTH AMERICAN CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2022-2030 ($ MILLION)
• 16. NORTH AMERICAN CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY COMPONENT, 2022-2030 ($ MILLION)
• 17. NORTH AMERICAN CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY ORGANIZATION SIZE, 2022-2030 ($ MILLION)
• 18. NORTH AMERICAN CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY INDUSTRY VER-TICAL, 2022-2030 ($ MILLION)
• 19. EUROPEAN CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2022-2030 ($ MILLION)
• 20. EUROPEAN CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY COMPONENT, 2022-2030 ($ MILLION)
• 21. EUROPEAN CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY ORGANIZATION SIZE, 2022-2030 ($ MILLION)
• 22. EUROPEAN CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY INDUSTRY VERTICAL, 2022-2030 ($ MILLION)
• 23. ASIA-PACIFIC CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2022-2030 ($ MILLION)
• 24. ASIA-PACIFIC CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY COMPONENT, 2022-2030 ($ MILLION)
• 25. ASIA-PACIFIC CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY ORGANIZATION SIZE, 2022-2030 ($ MILLION)
• 26. ASIA-PACIFIC CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY INDUSTRY VERTICAL, 2022-2030 ($ MILLION)
• 27. REST OF THE WORLD CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2022-2030 ($ MILLION)
• 28. REST OF THE WORLD CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY COMPONENT, 2022-2030 ($ MILLION)
• 29. REST OF THE WORLD CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY ORGANIZA-TION SIZE, 2022-2030 ($ MILLION)
• 30. REST OF THE WORLD CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY INDUSTRY VERTICAL, 2022-2030 ($ MILLION)

LIST OF FIGURES

• 1. GLOBAL CLOUD-BASED ITSM MARKET SHARE BY COMPONENT, 2022 VS 2030 (%)
• 2. GLOBAL CLOUD-BASED ITSM SOLUTION MARKET SHARE BY GEOGRAPHY, 2022 VS 2030 (%)
• 3. GLOBAL CLOUD-BASED ITSM SERVICES MARKET SHARE BY GEOGRAPHY, 2022 VS 2030 (%)
• 4. GLOBAL CLOUD-BASED ITSM MARKET SHARE BY ORGANIZATION SIZE, 2022 VS 2030 (%)
• 5. GLOBAL CLOUD-BASED ITSM FOR LARGE ENTERPRISES MARKET SHARE BY GEOGRAPHY, 2022 VS 2030 (%)
• 6. GLOBAL CLOUD-BASED ITSM FOR SMALL & MEDIUM ENTERPRISES MARKET SHARE BY GEOG-RAPHY, 2022 VS 2030 (%)
• 7. GLOBAL CLOUD-BASED ITSM MARKET SHARE BY INDUSTRY VERTICAL, 2022 VS 2030 (%)
• 8. GLOBAL CLOUD-BASED ITSM IN IT & TELECOMMUNICATION MARKET SHARE BY GEOGRAPHY, 2022 VS 2030 (%)
• 9. GLOBAL CLOUD-BASED ITSM IN HEALTHCARE MARKET SHARE BY GEOGRAPHY, 2022 VS 2030 (%)
• 10. GLOBAL CLOUD-BASED ITSM IN MANUFACTURING MARKET SHARE BY GEOGRAPHY, 2022 VS 2030 (%)
• 11. GLOBAL CLOUD-BASED ITSM IN RETAIL MARKET SHARE BY GEOGRAPHY, 2022 VS 2030 (%)
• 12. GLOBAL CLOUD-BASED ITSM IN EDUCATION MARKET SHARE BY GEOGRAPHY, 2022 VS 2030 (%)
• 13. GLOBAL CLOUD-BASED ITSM IN OTHER INDUSTRY MARKET SHARE BY GEOGRAPHY, 2022 VS 2030 (%)
• 14. GLOBAL CLOUD-BASED ITSM MARKET SHARE BY GEOGRAPHY, 2022 VS 2030 (%)
• 15. US CLOUD-BASED ITSM MARKET SIZE, 2022-2030 ($ MILLION)
• 16. CANADA CLOUD-BASED ITSM MARKET SIZE, 2022-2030 ($ MILLION)
• 17. UK CLOUD-BASED ITSM MARKET SIZE, 2022-2030 ($ MILLION)
• 18. FRANCE CLOUD-BASED ITSM MARKET SIZE, 2022-2030 ($ MILLION)
• 19. GERMANY CLOUD-BASED ITSM MARKET SIZE, 2022-2030 ($ MILLION)
• 20. ITALY CLOUD-BASED ITSM MARKET SIZE, 2022-2030 ($ MILLION)
• 21. SPAIN CLOUD-BASED ITSM MARKET SIZE, 2022-2030 ($ MILLION)
• 22. REST OF EUROPE CLOUD-BASED ITSM MARKET SIZE, 2022-2030 ($ MILLION)
• 23. INDIA CLOUD-BASED ITSM MARKET SIZE, 2022-2030 ($ MILLION)
• 24. CHINA CLOUD-BASED ITSM MARKET SIZE, 2022-2030 ($ MILLION)
• 25. JAPAN CLOUD-BASED ITSM MARKET SIZE, 2022-2030 ($ MILLION)
• 26. SOUTH KOREA CLOUD-BASED ITSM MARKET SIZE, 2022-2030 ($ MILLION)
• 27. REST OF ASIA-PACIFIC CLOUD-BASED ITSM MARKET SIZE, 2022-2030 ($ MILLION)
• 28. REST OF THE WORLD CLOUD-BASED ITSM MARKET SIZE, 2022-2030 ($ MILLION)